Page 1
WL712HDW User Manual
WASHING
MACHINE
Page 2
Contents
01 Welcome
02 Safety Instructions
05 Your Washing Machine
08 Technical Specifi cation
09 Installation
17 Usage
33 Maintenance
39 Clothing Care
43 Troubleshooting
47 Guarantee
49 Index
T: 0800 0124 382T: 0800 0124 382
GUARANTEE NOW
2 YEAR
REGISTER TO
ACTIVATE YOUR
Parts & Labour for 2 years. Go to www.servis.co.uk
for more information
SERVIS.CO.UK 0800 0124382
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WELCOME SAFETY INSTRUCTIONS
To ensure your safety and the safety of others, please read the following safety
precautions before you operate your Washing Machine.
Your Washing Machine conforms to current safety requirements. Inappropriate use can,
however, lead to personal injury and damage to property. To avoid the risk of accidents and
damage to your Washing Machine, read this user guide carefully before using it for the first
time. It contains important information on the installation, safet y, use and maintenance
of your Washing Machine. Retain this user guide for future use and pass it on to any new
owners.
Read this user guide before using or installing your Washing Machine.
WELCOME
Thank you for choosing this Ser vis WL712HDW Washing Machine, which has been designed and
manufactured to give you many years of trouble-free service.
You may already be familiar with using a similar product but please take time to read these
instructions, which have been written to ensure you get the very best from your purchase.
HydroDrive technology allows your Washing Machine to offer a rapid 12-minute wash
programme by pumping water and detergent into the drum through two nozzles instead of the
traditional one. This means that you’ll be able to cut energy and reduce water consumption. See
page 24 for more information on HydroDrive technology.
Servis provides you with a guarantee which will protect you should your Washing Machine
develop an electrical or mechanical fault during the guarantee period. To ensure that you get a
prompt and efficient service, please register your Washing Machine immediately.
You will find a warranty card included within the packaging. To register, complete the form, or:
Visit us at w ww.servis.co.uk
Call us on 0800 0124 382
WARRANTY
ITEMS INCLUDED
Fill hose
Blanking caps x 4
Fluid detergent level plate
WL712HDW Washing Machine
Figure 1
SAFETY INSTRUCTIONS
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SAFETY INSTRUCTIONS
Your washing machine is for domestic use only and is only intended to wash items which
are specified by the manufacturer to be machine washable on the label, and textiles
composed of hand washable wool or wool blend fabrics as well as satin, lace, silk and other
hand-washable garments. Do not use your Washing Machine for any purpose not expressly
specified in this user guide.
Keep children away from your Washing Machine when in use. To avoid risk of injury do not
allow children to play on or near it or to play with its controls.
Before setting up your washing machine, check for any external visible damage. Do not
install or use your Washing Machine if it is damaged.
Prolonged intensive use of your Washing Machine may call for additional ventilation.
Before connecting your Washing Machine, ensure that the information on the data plate
(voltage and connected load) matches that of the mains electricity supply. If in doubt, consult a
qualified electrician.
Do not connect your Washing Machine to the mains electricity supply using an extension
lead.
A damaged power cord/plug can cause fire or give you an electric shock. When damaged it
must be replaced, this should only be done by qualified personnel.
Never remove the plug from the socket by pulling the cord. Always hold the plug.
Never touch the power cord/plug with wet hands as this could cause a short circuit or
electric shock.
Do not touch your Washing Machine if your hands or feet are wet.
Never open the detergent drawer while the machine is running.
Fault y components must only be replaced by a suitably qualified Service Agent using
genuine spare parts.
Unauthorised repairs could result in unforeseen dangers for the user. Repairs should only be
undertaken by an approved service agent.
In the event of a fault or for cleaning purposes, your Washing Machine is only completely
isolated from the electricity supply when it is unplugged from the mains.
Your Washing Machine must only be connected to your water supply using the supplied new
fill hose. Old hoses must not be reused.
Do not make any alterations to your Washing Machine, unless authorised to do so by Servis.
The packaging of the machine could be hazardous to children. Please refer to the disposal
instructions on the rear cover.
Please ensure that you have removed all of the packaging materials and protective tape
from the outside of your Washing Machine, inside the drum and inside the detergent drawer
before using.
Your Washing Machine is not intended for use by people (including children) with reduced
physical, sensory or mental capabilities, or lack of experience or knowledge, unless they
have been given supervision or instruction concerning the use of your Washing Machine by
a person responsible for their safety. Children should be supervised to ensure they do not
play with your washing machine.
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YOUR WASHING MACHINE
1
3
FRONT VIEW REAR VIEW
Detergent drawer
2
Control panel
Door
handle
4
Pump filter cover
Drain hose
1
2
Cold water
inlet
Figure 2
Figure 3
1
Detergent drawer; Allows you to insert detergent, fabric conditioner and starch.
2
Control panel; Allows you to configure the required settings for your wash.
3
Door handle; Provides you with access to the drum.
4
Pump filter cover; Provides access to the pump filter for maintenance purposes.
1
Drain hose; Provides an outlet for the dirty water from your Washing Machine.
2
Cold water inlet; Connects your Washing Machine to your cold water supply.
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YOUR WASHING MACHINE
DETERGENT DRAWER
TECHNICAL SPECIFICATION
TECHNICAL SPECIFICATION
Voltage V/Frequency (Hz) 220-240V/50Hz
Electrical Current (A) 10
Power Rating (W) 2200
Water Consumption (l/Cycle) 49
Energy Consumption (kWh/Cycle) 0.76
Unpacked Dimensions (H x W x D) (cm) 84.5 x 59.7 x 52.7
Gross Weight (kg) 71.5
Spin Speed (rpm)
120 0
Drum Volume (lt) 50
Max Dry Load Capacity (kg) 7
Energy Rating A+++
Wash Noise (dB) 58
Spin Noise (dB) 74
Figure 4
1
2
3
Compartment II
Compartment
Compartment I
1
Compartment II; Add detergent for the main wash.
2
Compartment; For fabric conditioner and liquid starch.
3
Compartment I; Add detergent for the pre-wash.
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INSTALLATION
INSTALLATION REQUIREMENTS
To avoid risk of injury, please take care when moving your Washing Machine. It is heavy and we
recommend that a minimum of two people move your Washing Machine.
To unpack your Washing Machine and manoeuvre it to the installation area, one person should
hold it by the front feet and the other person at the edge of the lid at the rear.
Your Washing Machine measures 84.5 x 59.7 x 52.7cm and will require an installation area with
the space to allow the door to fully open and provide easy access to the plumbing and electrical
connections.
The most suitable installation surface for your Washing Machine is a concrete floor as it is less
prone to vibration during the spin cycle. Soft floor surfaces such as carpets and rugs are not
suitable.
If you have to install your Washing Machine on a wooden floor, we recommend that a waterresistant wooden base at least 30mm thick is installed. The base should span several joists and
be bolted down. Check for the presence of pipes and cables before installing.
If possible, install your Washing Machine in the corner of the room as it is of ten the most stable
part of the floor.
Do not install your Washing Machine in rooms where temperatures below freezing may occur as
frozen hoses may burst or split.
REMOVAL OF TRANSIT BOLTS
The transit bolts are used to protect your Washing Machine from damage during transportation
and must be removed before using your Washing Machine for the first time. Keep the transit
bolts safe and re-fit them if you need to transport your Washing Machine in the future.
The four transit bolts are located on the back of your Washing Machine (fig 5a).
To remove the transit bolts (4 of f):
1
Remove each bolt by turning anti-clockwise with a suitable spanner (fig 5b).
2
Pull out the remaining plastic section of each transit bolt by hand. This will require a
reasonable amount of force (fig 5c).
3
Inser t the blanking caps (4 off): Push the cap into the hole until the four connectors click into
place. Check that the cap is flush with the machine.
To re-fit the transit bolts (4 off) for future transportation:
1
Pull and remove the four plastic blanking caps.
2
Inser t the plastic sections of the transit bolts into the exposed holes.
3
Inser t the bolts into the plastic sections of the transit bolts and tighten with a suitable
spanner until secure.
Figure 5
a: b:
c:
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INSTALLATION
ADJUSTING THE FEET
For safe operation, it is important that your Washing Machine is level and securely positioned on
all four feet. Incorrect installation may cause the Washing Machine to vibrate and increase your
water and electricity consumption.
The four adjustable feet are used to level the Washing Machine. To adjust the feet:
1
Loosen the plastic locking nut by turning anti-clockwise (fig 6a).
2
To increase the height of the machine, turn the feet clockwise (fig 6b).
3
To decrease the height of the machine, turn the feet anti-clockwise (fig 6b).
4
Af ter making adjustments, use a spirit level to check that the machine is level.
5
Once the machine is level, tighten the locking nuts by turning clockwise (fig 6c).
WATER SUPPLY CONNECTION
Your Washing Machine uses an energy ef ficient cold fill system, which means that only the
water required to wash the laundry is heated. As a result, no heat is lost in the pipeline from the
hot water supply.
Connect your Washing Machine to your cold water supply only. If your previous machine had a
hot and cold fill, check that the hot tap on your water supply is closed to avoid leakage. Only use
the fill hose supplied and not one from your old Washing Machine. Only one hose is required
to install your Washing Machine to the cold water supply. The inlet hose provided with your
Washing Machine connects the rear of your machine and the cold water supply.
To connect your Washing Machine to the cold water supply:
1
Connect the angled end of the fill hose to the cold water inlet on the rear of your Washing
Machine by screwing the threaded connector clockwise (fig 7). Take care not to overtighten
the connection. Hand tight is sufficient.
Figure 6
Figure 7
a:
b:
c:
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INSTALLATION
WATER SUPPLY CONNECTION
2
Screw the straight end of the hose clockwise to a 19mm (3/4’’) cold water tap until hand
tight (fig 8). Take care not to trap or kink the hose.
DRAIN HOSE CONNECTION
Do not connect your Washing Machine to a surface water drain.
Connect your Washing Machine to your household drainage system (fig 9).
For your Washing Machine to function properly the outlet end of the drain hose must be at a
minimum of 60cm and a maximum of 100cm from the ground.
CAUTION: Check to ensure that the hose is not trapped, kinked, twisted, folded or crushed.
Do not attempt to extend the drain hose by adding extra sections.
Figure 8
Figure 9
a:
b:
Max height 100cm
Min height 60cm
a: The drain hose
can be connected
to a standpipe, as
shown. The hose
must be between
60cm to 100cm
from the ground.
b: The drain hose
can be connected
to a household
sink, as shown.
The hose must be
between 60cm to
100cm from the
ground.
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INSTALLATION
ELECTRICAL CONNECTION
Your Washing Machine requires a 220-240V, 50Hz mains supply. Do not use any other
supply.
Your Washing Machine may be fitted with a moulded plug, which cannot be rewired.
If the fuse cover becomes damaged, you must not use the plug.
If your plug requires changing because it is not suitable for your socket, or it is damaged,
you should consult a qualified electrician.
Fuse:
Replacement fuses should be ASTA-approved to BS1362 and have the correct 10 Amp
rating.
Replacement fuses can be purchased from an electrical supplier.
The cold water pressure for a normal household system ranges from between 0.1 to 1 Mpa. Your
Washing Machine will run at optimum efficiency in this range.
Once you have made all of the connections, carefully turn your cold water supply on and check
for leaks.
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CONTROL PANEL OVERVIEW RUNNING YOUR FIRST WASH
Before using your Washing Machine for the first time; check that:
1
The transit bolts have been removed.
2
Your Washing Machine has been correctly connected to your water supply and your water
drainage system.
3
Your Washing Machine has been connected to an appropriate mains power supply and is
switched on at the socket.
Tests were carried out on your Washing Machine at the factor y; as a result, water may be lef t in
the machine. To remove any water we recommend that the first wash is carried out without any
laundry:
1
Open the detergent drawer, pour in half a measuring cup of all-purpose detergent, close
the drawer and select programme 1 (White cotton at 95
0
C on the programme selection
dial). If using a liquid detergent, refer to page 20 for details on how to insert the fluid level
detergent plate.
2
Close the door until it clicks shut.
3
Press the Star t/Pause button.
Please follow the steps suggested below to get the best results from your washing.
Preparing Your Laundry:
CAUTION:
Please be aware that any foreign objects such as coins or paper clips can cause
damage to your garments and components in your Washing Machine.
Empty all pockets on items of clothing, brush out any sand and dirt from pockets and cuffs.
WASHING SEQUENCE
1
Programme Dial; Allows you to select a wash programme
2
Temperature Adjustment Dial; Allows you to adjust the temperature of the wash water
3
Spin Speed Selector; Allows you to adjust the spin speed
4
Pre-Wash Indicator Lamp
5
Rinse Indicator Lamp
6
Spin/Drain Indicator Lamp
7
Programme End Indicator Lamp
8
Rinse Hold
9
Extra Rinse
10
Soak
Easy Ironing
Programme Star t/Pause Button; Start or Pause the selected programme
Figure 10
1
2
4 5 6
7
8
3
9
11
12
11
10
12
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Close zips and fasten any hooks and eyes.
Items such as trousers, t-shirts, sweat shirts and knitted garments should be turned inside
out.
Remove any weights from curtains, or place in a laundry bag.
Any loose wiring in bras and shirt collar stiffeners should be removed or sewn in.
Sorting Your Laundry:
Sort your laundry by colour. Always wash whites and coloureds separately.
Dark textiles may contain excess dye and should be washed separately several times
before being included in a mixed load.
Follow the instructions given in the care labels on the clothing.
Do not wash any items in the machine that the manufacturer has specified as non-
washable on the care label.
Badly soiled or stained areas can be pre-treated with liquid detergent or stain removers by
following the manufacturer’s instructions.
If you use a solvent-based cleaning agent to pre-treat a stain, protect any plastic parts such
as buttons. Rinse the cleaning agent off before loading the washing into the machine.
Do not use a solvent-based cleaning agent in your Washing Machine.
Loading the Drum:
1
Pull the door open using the handle.
2
Load your items of clothing into the drum, ensuring they are loosely packed. You will
achieve better wash results if you mix up large and small items. Items of varying size will
help distribute the load more evenly during spinning.
3
Take care not to exceed the maximum load of the drum as this will give poor wash
results and cause creasing. Refer to the table on pages 25 and 26 for information on load
capacities.
4
Gently push the door until it clicks shut. Check that no items of clothing are trapped
between the rubber seal and the door.
Adding Detergent:
Please take care to add the correct amount of detergent to your Washing Machine.
If too little detergent is added:
Your laundry may not get washed properly and may become grey and stiff over time.
Spots of fat may appear on your laundr y.
Limescale may form on the heater elements.
If too much detergent is added:
Excessive foam will be formed resulting in poor wash results.
Water consumption will increase.
You can use any detergent produced for automatic washing machines. The use of dispensing
aids such as balls is recommended, if they are supplied with the detergent.
Tablets are suitable for full loads; however, it may be impractical to reduce them for smaller
loads. Some tablets do not dissolve as quickly as others and may not be suitable for wash cycles
of short duration.
It is possible to use fluid detergents in all programmes without a pre-wash. To do this, slide the
fluid detergent level plate into the guides in compartment II of the detergent drawer (fig 11). Use
the lines on the plate as a guide to fill the drawer to the required level.
The amount of detergent to use will depend on the dirtiness of your clothes and the hardness of
your water supply; guidelines will be on the packaging of your detergent.
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If your clothes are only slightly soiled, do not prewash and put a small amount of detergent,
as specified by the manufacturer, into compartment II of the detergent drawer.
If your clothes are excessively soiled, select a programme with pre-wash and put ¼ of
the detergent to be used into compartment I of the detergent drawer and the rest in
compartment II.
Water Softener:
A water softener can be used to reduce the amount of detergent required in hard water areas.
Follow the guidance on the packaging and dispense as instructed. First add the detergent, then
the water softener.
Fabric Conditioners and Liquid Starch:
Fabric conditioners make garments soft to handle.
Starch stiffens and gives body to items such as bed linen.
To add fabric conditioner or liquid starch, pour the amount as instructed on the packaging into
the
compartment of the detergent drawer, taking care not to exceed the MAX level.
Selecting a Programme:
To select the desired programme, turn the programme dial either clockwise or anti-clockwise
until the marker on the dial points to the chosen programme.
To cancel a programme, refer to the information on page 3 0.
Temperature Adjustment Dial:
To adjust the temperature of the water, turn the temperature adjustment dial clockwise from its
start position until the desired temperature is selected. The temperature range is from 0
0
C (start
position) to 90
0
C. For more information, follow the washing instructions in your garments and
refer to the table on page 27.
Spin Speed Selector:
To adjust the spin speed, turn the spin speed selector dial to the desired speed. The spin speed
of your Washing Machine ranges from 400 to 1200 rpm.
Starting a Programme:
To start the selected programme, press the button The light on the button will
illuminat e.
One of the indicator lamps will flash to reflect the chosen programme.
Figure 11
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Indicator Lamps:
The indicator lamps show the wash stages of the selected programme:
Indicates that a programme with pre-wash has been selected.
Indicates that a rinse programme has been selected.
Indicates that a spin/drain programme has been selected.
Indicates that the programme has finished.
To pause the current programme, press the
button. The light on the button will flash.
To resume a paused programme, press the button. The programme will resume from its
current point in the cycle.
Programme Summary:
Your Washing Machine is equipped with 15 pre-set programmes. We have summarised some of
the important information, making it as easy as possible for you to select the most appropriate
programme for your laundry.
Day to day washing: Recommended Programmes: 1, 4, 5, 10, 11 and 12
These programmes are ideal for washing lightly soiled cottons and synthetics as separated
or mixed washes. They of ten run at lower temperatures and can be used with the majorit y of
detergents.
Programme 12 (Super Rapid 12 Min):
The fast wash speed of this programme is made possible by the use of HydroDrive technology,
which pumps water and detergent into the drum through two nozzles instead of one. The
12-minute wash is only intended for small loads and quick refreshes of laundry that is only very
slightly dirty; ideal for the freshening up of a school uniform for example.
Heavily Soiled Washing: Recommended Programmes: 2, 3 and 6
These programmes are ideal for washing heavily soiled cottons and synthetics and are capable
of removing stubborn dirt and stains.
Delicate Washing: Recommended programmes 7, 8 and 9
These programmes are ideal for washing items such as delicate synthetics, wool and silk. Lower
temperatures are used.
You can find detailed information on all washing programmes in the table on pages 25 and 26.
In addition to the programmes listed in the table, the following options are also available. Turn
the programme dial to the selected option once a previously selected programme had finished.
Rinse:
This option is suitable for all types of laundry and provides an ex tra rinse to your laundry after
the washing process has taken place.
Spin:
This is a useful programme to select when extra spinning is required. We do not recommend this
programme for your delicate or woollen laundry.
Drain:
Select this programme if you’d like the dirty water inside your machine to be drained before the
current programme has finished.
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USAGE
Programme NoName Max Dry
Load (kg)
Wash Type
Wash Type
1 Cotton 950C (Anti-Bacterial) 7 Day to Day
2Soiled 60
0
C (Pre-Wash) 7 Heavy Soiled
3Cotton 60
0
C7Heavy Soiled
4Cotton 40
0
C 7 Day to Day
5Hygiene 30
0
C 5 Day to Day
6Synthetics 60
0
C3.5Heavy Soiled
7Synthetics 40
0
C3.5Delicate
8Wool/Hand Wash 40
0
C2.5 Delicate
9Silk/Delicate 30
0
C2.5Delicate
10 Mix Wash 300C 3.5 Day to Day
11 Fa st 6 00C 60 Min 3 Day to Day
12 Super Rapid 12 Min 2 Day to Day
Programme Settings and Wash Cycles
Programme NoLaundry Type Pre-Wash Temp Rinse Usable
Detergent
1 Cotton and Linen Textiles 95 Yes 2
2 Cotton and Linen Textiles Yes 60 Yes 1+2
3 Coloured and Linen Textiles 60 Yes 2
4 Coloured and Linen Textiles 40 Yes 2
5 Coloured Linen and Baby Clothing 30 Yes 2
6 Synthetic or Synthetic Mixture 60 Yes 2
7 Synthetic or Synthetic Mixture 40 Yes 2
8 Hand and Machine Wash Wool 40 Yes 2
9 Hand and Machine Wash Wool 30 Yes 2
10 Cotton, Synthetic and Coloureds 30 Yes 2
11 Cotton, Coloured and Linen Textiles 60 Yes 2
12 Cotton and Coloured Linen 30 Yes 2
Programme Modes:
Notes:
Programme 1: You can operate your Washing Machine with no load with this
programme to reduce the level of microorganisms presen t in your Washing Machine.
Programme 12:
Due to the shor t washing time of this programme, we recommend that
less detergent is used than w ith other programmes. The programme will last longer than
12 minutes if your Washing M achines detects an uneven load.
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It can often be difficult to k now which temperature setting is best. To help with this, we have
provided a table with common temperatures and their typical uses.
Tempe rat ure Typ ical Use
300C This is the lowest wash temperature that
we recommend. By using a detergent that
can work at this temperature, you’ll save on
water and electricity bills.
40
0
C This is the most common wash temperature,
suitable for most everyday items.
50
0
C This is suitable for most polyester/cotton
mixtures and nylon.
60
0
C This higher temperature is recommended for
heavily soiled garments such as baby clothes
or bed linen and towels.
90
0
C
This is the hottest temperature available on
your Washing Machine and is suitable for
white cottons and linen that show dir t.
Please be aware that the programme setting provides the default temperature for the selected
programme. You can override this setting by decreasing the temperature should you wish.
Spin Selection:
You can select a Spin Speed to meet the needs of your wash. The table below suggests some
typical selection speeds for common types of clothing. Your Washing Machine will automatically
override a Spin Speed if it is not suitable for the selected programme.
Laundry
rpm
Cottons 1200
Delicate 600
Woollens 1200
Shirts 600
Denim 900
Dark Garments 1200
You will be pleased to learn that your Ser vis Washing Machine has an in-built sensor that
prevents your Washing Machine operating with an out-of-balance load; it will make several
attempts to balance the load prior to the spin cycle. If it is not possible for your Washing
Machine to balance the load, your Washing Machine will abort the spin cycle. To reduce the
likelihood of this happening, we recommend that you avoid small wash loads containing items
that could become heavy through water absorption.
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Additional Functions:
To allow you to get the best washing results possible, your Washing Machine offers a selection
of additional functions to complement the selected programme.
Rinse Hold; We recommend using this function when it’s not possible to remove
your laundry from the Washing Machine soon after the programme has ended. When
this function is selected the last cycle of rinsing water is held in the drum, ensuring that
wrinkles do not appear in your laundry. Press the
button to drain the machine and
collect your laundry.
Extra Rinse; When this function is selected, your Washing Machine will carry out one
extra rinse in addition to those made in the selected programme cycle.
Soak; We recommend using this function for very dirty clothes. Your Washing Machine
will hold your laundry in water with detergent for a period of time before your machine
takes in water to begin washing, giving better cleaning results.
Easy Ironing; Using this function will ensure that your clothes are less wrinkled after
washing.
To select one of the additional functions, press the button of the function you wish to select.
If the light on the function button stays illuminated, you have successfully selected the function.
If the light on the function button flashes, it is not possible to carry out this additional function
with the selected programme.
Choosing an additional function once a programme has begun:
To start the selected programme, press the
button. The light on the button will
illuminate showing that the wash operation is in progress.
If you decide to choose an additional function when the wash operation is already in progress,
press the button of the additional function that you wish to select. If the light on the selected
button illuminates, you have successfully selected the function. If the light illuminates for a shor t
time and then goes out, the additional function you have selected is not available.
Cancelling a Programme:
1
Press the button for 4 seconds. Your machine will carry out the drain operation
necessar y for the programme to finish. The
lamp will illuminate. It is now possible to
select another programme or remove your laundry.
Programme End:
Your Washing Machine will automatically stop once the selected programme has finished. The
lamp will illuminate.
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Removing Your Laundry:
1
Turn the programme selection dial to the off (0) position. Your Washing Machine door lock
will automatically be released approximately 2 minutes after the programme has finished.
2
Pull the door handle forwards and open the door fully.
3
Remove your laundry; check that all items have been removed from the drum. Any items
left in the drum could discolour items in the next wash or become discoloured themselves.
4
Check the drum and door seal for any small articles that may have become dislodged.
5
Leave the door open for a short time to allow the interior of your Washing Machine to dry.
Check the drum is dr y and empty before closing the door.
Child Lock:
Your Washing Machine is equipped with a child lock to prevent accidental operation.
To activate the child lock, press the
and function buttons simultaneously for a
minimum of 3 seconds.
If you have successfully selected child lock; the wash, rinse and spin lights will flash for 2
seconds.
If you press any button while child lock is active, the button will have no effect and the wash,
rinse and spin lights will flash for 2 seconds.
To deactivate child lock, press the
and function buttons simultaneously for a minimum
of 3 seconds.
The child lock will automatically be deactivated once a programme has finished.
Power Supply Failure:
If a power cut should occur while a programme is running, the programme will continue from the
same point once power is restored. This will not cause any harm to your Washing Machine or
laundry.
During a power cut, the door lock mechanism will release after 2 minutes. Do not open the door
if there is water in your machine. If you wish to collect your laundry, drain your Washing Machine
first. Page 36 contains instructions on how to drain your machine.
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MAINTENANCE
From time to time it may be necessary to carry out some routine maintenance of your Washing
Machine to ensure that it operates as intended. Before cleaning your Washing Machine:
1
Turn your mains power supply off and remove the plug from the socket.
2
Turn off the cold water supply.
CAUTION:
Do not use solvents, abrasive cleaners, glass cleaners or all-purpose cleaning
agents to clean your Washing Machine. They may damage the plastic surfaces and other
components with the chemicals they contain.
External Casing:
Use a mild, non-abrasive cleaning agent, or soap and water, to clean the external casing.
Wipe dry with a soft cloth.
The Drum:
Use a suitable stainless steel cleaning agent to clean the drum. Follow the manufacturer’s
advice on the cleaning agent’s packaging.
Extra Cleaning:
Deposits may build up in your machine when washing is mainly carried out at low
temperatures. To prevent these deposits from building up, carry out a hot wash (70oC
or above) once ever y 6 weeks. If you have no reason to wash occasionally at this high
temperature, run a high temperature cottons programme with detergent but no laundry at
regular intervals.
Filters:
Water Inlet Filters:
Water inlet filters prevent dirt and foreign materials from entering your machine. It is
recommended that these filters are cleaned when your machine is unable to receive sufficient
water, although your water supply is on and the tap is open.
To clean the water inlet filters:
1
Unscrew the water inlet hose from the Washing Machine by turning the hose anti-
clockwise and gently pulling.
2
To remove the water inlet filter from the water inlet valve, use a pair of long-nosed pliers to
gently pull on the plastic bar in the filter (fig 12).
GENERAL MAINTENANCE
Figure 12
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MAINTENANCE
3
Clean the filter thoroughly with a soft brush, wash with soapy water and rinse thoroughly.
4
Re-insert the filter by gently pushing it back into place.
A second water inlet filter is located in the tap end of the water inlet hose.
To remove the second water inlet filter:
1
Use a pair of long-nosed pliers to gently pull on the plastic bar in the filter.
2
Clean the filter thoroughly with a soft brush and wash with soapy water and rinse
thoroughly.
3
Re-insert the filter by gently pushing it back into place.
Pump Filter:
The pump filter system in your Washing Machine prolongs the life of the pump by preventing lint
from entering your machine. We recommend that you clean the pump filter every 2-3 months.
The pump filter is located behind the cover on the front-lower right corner.
CAUTION:
The water in the pump may be hot, wait for it cool before carrying out any
cleaning or maintenance.
Cleaning the Pump Filter:
1
Before opening the filter cover, place a container under the filter cover to collect any water
left in the machine. Pull the top of the cover forwards using the finger groove, until the
pump filter is fully exposed (fig 13a).
2
Loosen the filter by turning anti-clockwise and remove by pulling (fig 13b). Wait for the
water to drain.
GENERAL MAINTENANCE
Figure 13
a: b:
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MAINTENANCE
3
Remove any foreign materials from the filter with a sof t brush.
4
Move the pump by hand to check that it rotates freely.
5
Clean the pump with a sof t brush.
After Cleaning:
1
Re-fit the filter by inserting it and turning clockwise.
2
Close the filter cover.
The use of detergent may cause residual build up in the detergent drawer over time. Remove the
drawer at regular intervals to clean the accumulated residue.
To remove the detergent drawer:
1
Pull the drawer forwards until it is fully extended.
2
Press down on the siphon lid (fig 14) and pull the drawer from its housing.
3
Clean the drawer with water and a soft brush.
4
If there is any residue in the drawer housing, remove with a soft brush. Take care to prevent
any residue from dropping into the machine.
To replace the drawer:
5
Dry it thoroughly and slide it back into the housing.
DETERGENT DRAWER
Figure 14
1
1
Siphon plug
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CLOTHING CARE
The siphon plug is located in the compartment of the detergent drawer. Remove the
detergent drawer fully and pull the plug upwards.
Clean the plug with a soft brush and replace, checking that it is firmly in position.
When selecting your washing programme take care to note any instructions displayed on the
international washing signs in your garments and textiles.
Washing Temperature Do Not Wash Lukewarm Iron
Medium Hot Iron Hot Iron Do Not Iron
Do Not Tumble Dry Hang To Dry
Drip Dry Dry Flat Do Not Bleach
Handy To Bleach
SIPHON PLUG
GENERAL WASHING INSTRUCTIONS
These letters are used to instruct professional cleaners as
to which type of solvent to use. Do not wash garments with
these symbols in your Washing Machine unless the label says
otherwise.
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CLOTHING CARE
If can often be hard to know the best way to treat a stubborn stain. To help with this we’ve
provided you with a few tips on dealing with the most common types before running your wash
cycle.
Alcohol:
Wash the stain in cold water, wipe with glycerine and water and rinse with water mixed with
vinegar.
Shoe Polish:
Scratch out the stain taking care not to damage the material, rub with detergent and rinse.
Tea and Coffee:
Stretch the area containing the stain and pour on hot water.
Chocolate and Cocoa:
Leave your clothes in cold water and rub with soap or detergent, then wash at a high
temperature.
Tom ato Paste:
Scrape away the dried pieces, leave in cold water for around 30 minutes and hand wash by
rubbing with detergent.
Egg:
Scrape away the dried pieces, clean the stained area with a cold wet cloth or sponge and rub
with detergent to wash.
Grease and Oil:
Rub the stain with detergent and then wash in lukewarm soapy water.
Mustard:
Apply glycerine to the stained area, rub with detergent and hand wash.
Blood:
Soak your clothes in cold water for around 30 minutes and then hand wash.
Cream, Ice Cream and Milk
Soak your clothes in cold water and rub the stained area with detergent.
Mould:
Clean the stained area as soon as possible and hand wash with detergent.
Ink:
Hold the stained area under cold water and wait until the inky water completely runs of f. Rub
the stain with water and diluted lemon juice, wait 5 minutes before beginning the wash cycle.
Fruit:
Stretch the stained area and pour on cold water, apply glycerine and wipe. Wait for 1-2 hours
and rinse after wiping with a few drops of white vinegar.
Grass:
Rub the stained area with detergent before washing.
Oil-Based Paint:
Apply paint thinner to the stained area before it dries, then rub the area with detergent and
wash.
STAIN REMOVAL INFORMATION
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TROUBLESHOOTING
If your Washing Machine is not operating as expected, you may find a simple solution listed in
the table below.
If your Washing Machine is not working and one or more of the indicator lights are flashing, this
means that the automatic error detection system has diagnosed a fault. The table on page 46
will provide you will more information.
If your machine has developed a fault not covered in this manual, please contact the Servis
helpdesk.
Fault Possible Cause Solution
Your Washing Machine does
not operate
It is switched off at the mains
The programme dial is in the
off position
The door is not shut properly
Check that your Washing
Machine is plugged in and
turned on at the mains
Use the programme dial to
select the desired programme
Check that the door ‘clicks’
shut
Your Washing Machine does
not receive water
The cold water supply tap
is off
The water fill hose is bent,
twisted, kinked or trapped
Check that the cold water
supply tap is fully turned on
Check that there are no
bends, twists or kinks and
that the fill hose is not
trapped
Fault Possible Cause Solution
Your Washing Machine does
not receive water
The water inlet filters are
blocked
Clean the water inlet filters.
See page 34 for detailed
instruc tions
Your Washing Machine is not
draining water
The drain hose is bent,
twisted, kinked or trapped
The pump filter is obstructed
Your laundry is too tightly
packed together in the drum
Check the drain hose and
straighten out any kinks,
twists or bends
Clean the pump filter.
See page 36 for detailed
instruc tions
Check that your laundry is
spread out
Your Washing Machine is
vibrating
The feet of your machine are
not correctly adjusted
The transit bolts are not
removed
Adjust the feet. See page 11
for further information
Remove the transit bolts. See
page 9 for fur ther information
There is excessive foam in
the detergent drawer
Too much detergent has been
used
Press the Start/ Pause button.
To stop the foam, dilute one
tablespoon of softener into
1/2 litre of water and pour
into the detergent drawer.
Press the Start/ Pause button
after 5-10 mins
TROUBLESHOOTING INFORMATION
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TROUBLESHOOTING
Your Washing Machine is equipped with a built-in fault detection system, which is able to
offer guidance should your machine not operate as expected. A failure code is indicated by
a combination of flashing wash operation lights. The most common failure codes are shown
below. If your machine displays a code not shown, consult the Servis helpdesk.
Error Code Possible Failure Solution
The door is not shut properly Shut the door properly so that
you hear the click
The water level in your
machine may be low, or the
water pressure may be low
Check that the cold water tap
is fully turned on
The pump has failed, or the
pump filter is obstructed
Clean the pump filter
There is an excessive amount
of water in your Washing
Machine
Your Washing Machine
will automatically drain the
water, turn your Washing
Machine off, unplug and
contact the Servis helpdesk
The motor has failed Contact the Servis helpdesk
AUTOMATIC DETECTION SYSTEM
Fault Possible Cause Solution
There is excessive foam in
the detergent drawer
The wrong detergent has
been used
Only use detergents produced
for automatic Washing
Machines
The washing result is not as
expected
Your laundry is too dirty
for the programme you’ve
selected
Not enough detergent used
There is too much laundr y in
your Washing Machine
Use the information on pages
25 and 26 to select the most
appropriate programme
Use the amount of detergent
as instructed on the
packaging
Check that the maximum
capacity of your Washing
Machine is not exceeded.
See pages 25 and 26 for
more information
The water from the machine
is drained as soon as it is
filled
The end of the water drain
hose may be too low
Check that the drain hose is
at a suitable height. See page
14 for more information
The spin cycle does not take
place
The in-built sensor has
prevented your Washing
Machine from operating with
an out-of-balance load
Avoid small wash loads
containing items that could
become heav y through water
absorption
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GUARANTEE
All packaging and materials used are environmentally friendly and recyclable. Please dispose
of any packaging in an environmentally friendly manner. Consult your local council for further
details.
To ensure safety when disposing of an old machine, cut off the main power supply cable and
break the door hinges or lock.
Please refer to the rear cover for disposal instructions.
The Servis guarantee covers the cost of parts/labour/call out charges to repair an appliance
should any covered component fail in its normal functions necessitating a repair or replacement
to resume those functions.
The Servis guarantee
does not
cover:
Accidental damage
Use in a commercial environment
Incorrect or faulty installation
Deliberate damage or neglect
Repairs to cosmetic parts
Damage caused by foreign objects or substances
Claims in respect to routine inspection or maintenance
The Servis guarantee is not transferable.
For your Ser vis guarantee to be valid, you will need to retain your original purchase
receipt and be able to provide it when you make a claim.
The above summar y does not include all of the terms and conditions and exclusions which can
be found on our website w ww.servis.co.uk.
Household contents insurance
Your household insurance may cover you for accidental damage, fire or thef t of your product.
Data Protection Act (1988)
Please note that any information provided will be processed by us or our agents in compliance
with the provisions of the Data Protection Act 1988, for the purpose or providing cover and
handling claims, if any, which may necessitate providing such information to third parties.
DISPOSAL OF YOUR OLD MACHINE
GUARANTEE
KNOW YOUR RIGHTS
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INDEX
F
Fabric conditioner ..........................................21
Feet, adjustment ...........................................11
Filters ............................................................ 34
First wash ......................................................18
Front view ......................................................05
Fuse ................................................................16
G
Garment care labels ......................................39
Guarantee ......................................................47
G
HydroDrive technology .............................1, 24
I
Indicator lamps ..............................................23
Installation requirements..............................09
Items included ...............................................02
Liquid starch ..................................................21
Loading the drum ..........................................19
A
Adding detergent ..........................................20
Additional functions ......................................29
A djusting the feet...........................................11
C
Cancelling a programme ...............................30
Child lock........................................................31
Cleaning ........................................................ 33
Connection, drain hose ................................. 13
Connection, electrical ...................................16
Connection, water supply .............................12
Control panel .................................................17
D
Detergent .......................................................20
Detergent drawer ..........................................07
Disposal .........................................................47
Drain ...............................................................24
Drain hose connection ..................................13
E
Electrical connection.....................................16
Error codes.................................................... 46
P
Power supply failure .....................................32
Preparing your laundr y ..................................18
Programme end .............................................30
Programme modes ........................................25
Pump filter .....................................................35
R
Rear view ...................................................... 06
Re-fitting of transit bolts ..............................10
Removal of transit bolts................................09
Removing your laundry .................................31
Rinse ..............................................................24
S
Safety instructions ........................................02
Selecting a programme ................................23
Sorting your laundr y ......................................19
Spin ................................................................24
Spin selection ................................................28
Spin speed selector ......................................22
Stain removal information ............................41
Starting a programme ...................................22
T
Technical specification .................................08
Temperature adjustment dial .......................22
Temperature selection ..................................27
Transit bolt, re-fitting ....................................10
Transit bolt, removal .....................................09
Troubleshooting ............................................ 43
W
Warranty ........................................................01
Water inlet filter ........................................... 34
Water softener ..............................................21
Water supply connection ..............................13
I
L
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0000000000
The symbol on the product or on its packaging indicates that this product may not be treated as household waste. Instead it shall be handed over to the applicable collection
point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for
the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this
product, please contact your local city offi ce, your household waste disposal service or the shop where you purchased the product.
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