Sepura SC2028 Users Guide

User Guide

SC20 Series hand-portable radio

Original Instructions: ENGLISH

Document Number: MOD-15-1885

Issue 9.0

No part of the information contained herein and the other referred documents may be copied, distributed or transmitted by any means to any other party without prior written permission of Sepura Limited. The distribution of this document may require a Non-Disclosure Agreement (NDA) between Sepura Limited and their agents or customers.

This document, the referred documents and the described product are considered protected by copyright according to the applicable laws.

Disclaimer

Although every reasonable effort has been made to ensure the accuracy of the information contained herein and any other referred document, this should not be construed as a commitment on the part of Sepura Limited and the liability of Sepura Limited for any errors and omissions shall be limited to the correction of such errors and omissions. Sepura Limited welcomes any comment and feedback as a way to improve any delivered documentation. The information contained herein has been prepared for the use of appropriately trained personnel, and it is intended for the purpose of the agreement under which the information is submitted. Any party using or relying upon this information assumes full responsibility for such use and in no event shall Sepura Limited be liable to anyone for especial, collateral, incidental, or consequential damages in connection with or arising out of the use of this information. The information or statements given in these documents regarding the suitability, capacity or performance of the mentioned hardware or software products cannot be considered binding but shall be defined in the agreement made between Sepura Limited and the customer. Sepura Limited reserves the right to revise these documents and to make changes to its content at any time, without prior notification.

Trademarks

The Sepura logo and some product branding logos and names are registered trademarks of Sepura Limited.

All other trademarks appearing in this document are the property of their respective owners.

Software license agreement

CAREFULLY READ THE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH DESCRIBES THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE.

Contact Details

Sepura Limited

9000 Cambridge Research Park

Beach Drive

Waterbeach

Cambridge

CB25 9TL

United Kingdom

sepura.com

General information

This user guide describes the default operation and features of the SC20 Series radio. Your service provider or organisation may have customised your radio to optimise its performance to suit your individual needs. There may be differencesbetween this guide and the way your product operates. Contact your service provider or organisation for information about the customisation of your radio.

Safety

Before operating the SC20 Series hand-portable radio, read the safety instructions contained in the Product Safety Guide (SPR-DOC-00170) supplied with the product.

Regulatory

European regulations

Sepura declares that its TETRA radio products are compliant with the essential requirements and other relevant provisions of the European Radio Equipment Directive 2014/53/EU on the

harmonisation of the laws of the Member States relating to the making available on the market of radio equipment and repealing Directive 1999/5/EC. These products are also compliant with directive 2011/65/EU having been designed and manufactured to the RoHS requirements.

Simplified EU declaration of conformity

Sepura declares that the radio equipment types SC21, SC20 and STP9000 series hand-portable radios and SRG3900 mobile radio are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.sepura.com/support/compliance-documents.

Waste Electrical and Electronic Equipment disposal information

This symbol on the product or its packaging indicates that this product must not be disposed of as household or commercial waste. Some countries have set up collection and recycling systems for waste electrical and electronic products. By ensuring that this product is disposed of correctly, you will help prevent potentially negative consequences for the environment and human health, and help

conserve natural resources. Please dispose of your waste product according to your national and local regulations. Contact your service provider or Sepura for information on how to return this product for waste disposal.

Disposing of waste batteries

Sepura radios are supplied with a rechargeable battery. This symbol on the battery and its packaging indicates that it must not be disposed of with household or commercial waste. Please dispose of your waste batteries according to your national and local regulations. Contact your service provider or Sepura for advice on disposing batteries in your area of the world.

User Guide i

Federal Communication Commission (FCC) Regulations

Sepura TETRA radios generate, use and radiate RF energy. Radios that comply with the limits for a Class A digital device, pursuant of part 15 of the FCC rules are identified by an FCC certification ID label (located under the battery). Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment (rule part

15.21). This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

US and Canada Markets

FCC radiation exposure statement

This radio is intended for use in occupational/controlled applications where users have been made aware of the potential risks for exposure and can exercise control over their exposure. This product is not authorised for general population, consumer or similar use. This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.

IC RSS warning

The term “IC:” before the certification/registration number only signifies that the ISEDC technical specifications were met.

IC radiation exposure statement

This radio is intended for use in occupational/controlled applications where users have been made aware of the potential risks for exposure and can exercise control over their exposure. This product is not authorised for general population, consumer or similar use. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

ii SC20 Series hand-portable radio

CONTENTS

Safety i Regulatory i

Your radio at a glance 1

Battery 3

Charging the battery 4 Charging a 'flat' battery 5 Fitting the battery 5 Removing the battery 5 Using Sepura approved batteries 6

Controls & indicators 7

Navi-knob 7 Navigation Keys 7 Soft keys 8 Context keys 8 Status icons 9 LED indicators 13 Emergency button 14

Getting Started 15

Antenna 15 Fitting a microSD card 16 Fitting a Smartcard 18 Power on 19 Power off 19 Locking and unlocking the keypad 20 Home screen 21 Shortcut Bar 22 Notifications 22 Menu 23 SmartMenus 24 Help 24

Emergency operation 26

Making an Alarm call 27 Receiving an Alarm call 27 Clearing an Alarm call 27 Power on Alarm call 28

Sound 29

Adjusting the volume 29 Loudspeaker on/off 29 Loudspeaker high/low audio mode 29 Whisper mode 30

User Guide iii

Audible tone alerts 30 Vibration alerts (Haptics) 30

Personalising your radio 32

Invert the display 32 Adjusting the backlight 32 Day/Night mode 33 Adjusting text and icon size 33 Setting the display language 34 Menu style 34 Time and Date 36

Talkgroups and folders 37

Special folders 38 Talkgroup Selection Mode 39 Typical folder arrangement 40 Selecting a talkgroup 40 Folder Selection Mode 45

Contacts 53

Searching and filtering contacts 53 View contact details 54 Creating contacts 54 Editing contacts 55 Delete all contacts 56

Calls 57

Call types 57 Call History 58 Group calls 59 Individual calls 60 Broadcast calls 63 Quick Calls 63 Smart Calls 63 Modifying your call setup 64 Changing the behaviour of the PTTduring TMO group calls 65

Text entry 67

Cursor movement 67 Character sets 68 Chinese character sets 68

Messages 69

Message Inbox 69 Opening messages 70 View message details 70 Reply to a message 71 Saved messages 72 SDS report request 75

iv SC20 Series hand-portable radio

Picture messages 76 Paging alerts 76

Networks 77

Authentication 77 Change Network 77 Transmit Inhibit 78 Adjusting the DMO power transmission level 79 Fallback Mode 79

Operating Modes 81

DMO Mode 81 Repeater Mode 83

Callout alerts 87

Responding to Callouts 87 Callout display 91 Group calls to Callout group 93 Information Phase 93

Features 95

Privacy Screen 95 View images 95 Connector Protector 96 User profiles 96 Man Down 98 Lone Worker 99

WAP 100

Using WAP 100 Browser menu 100 Navigation menu 101 Settings 102 History menu 103 Using bookmarks 104 Call handling 105

Location Services 107

Position 107 Direction 108 Reporting options 108 GNSS selection 108

Bluetooth® 109

Bluetooth® on/off 109 Audio devices 110 Data devices 112 Modifyconnected devices 113

User Guide v

Security 115

PIN entry 115 Change PIN 115 Unlocking the radio after incorrect PIN entry 115 End-to-End Encryption 116 Zeroising 117

Asset management 118

Labelling 118 RFID tag 119 Customising your radio 119 Revert radio settings to customisation settings 120

Accessories 122

Accessory profiles 122 Belt clip 123 Klick fast stud 125 Fitting an accessory 127

vi SC20 Series hand-portable radio

Your radio at a glance

Item Description

1 Antenna.

2 Emergency Button. Press and hold (2 seconds) to initiate an Alarm call.

3 Rugged Accessory Connector (sRAC). Provides connection for accessories.

4 Centre context key. Press to activate the feature or option that appears directly above the key.

5 Right context key. Press to activate the feature or option that appears directly above the key.

6 Red (Cancel/Home) key. Press and hold (2 seconds) to power on your radio. From the Home

screen, press and hold (4 seconds) to power off. Press and hold (2 seconds) to return to the Home screen from any other screen.

7 Alphanumeric keypad with backlight.Use the keypad to enter alphanumeric characters for text

editing and dialling. Keys 0–9, # and * are programmable soft keys.

8 Microphone used for full-duplex phone calls.

9 Audio Ports with LoudSpeaker behind used during half-duplex calls when an audio accessory is

not connected and the radio is held in the hand.

10 Navigation keys. Press to scroll through lists and move the cursor when writing text.

11 Green (Select/Send) key. Press to initiate a half-duplex individual call or a full-duplex call. Press to

select a menu item or action a function, or send a status or text (SDS) message.

User Guide 1

Item Description

12 Left context key. Press to activate the feature or option that appears directly above the key.

13 Colour display with backlight.

14 Earpiece and microphone. Earpiece is active during full-duplex phone calls when the radio is held

like a mobile phone against the ear. Speak into the microphone during half-duplex calls when the radio is not attached to an audio accessory and held in the hand.

15 Tri-colour LED (indicator). Indicates various operational states of the radio.

16 Blue LED (indicator). Indicates a missed event such as a call, Callout or message. Also indicates

Bluetooth® status.

17 Navi-knob. Rotate to adjust the speaker volume.

18 Side Button (A/B) (soft keys). Press to activate a programmed feature.

19 PTT (Press-to-talk) button. Press and hold to talk during a group call. Release to listen to other

radio users.

20 Side Button (C) (soft key). Press to activate a programmed feature.

21 Digital Accessory Connector (sDAC). Used to charge the battery, program the radio and attach

accessories.

22 Battery

23 Accessory attachment point for Klickfast accessories such as a belt clip or other accessory

designed for securing the radio during use.

24 External Antenna Connector used with a car kit to attach an external antenna to the radio.

25 RFID tag for monitoring and auditing purposes.

2 SC20 Series hand-portable radio

Battery

For your safety, inspect the battery regularly for any signs of damage, such as cracks or surface damage caused by an impact or the battery being dropped. Fit a new battery if there are any signs of damage.

Warning! Risk to personal safety. Sepura TETRA radios have been tested and certified using Sepura approved batteries. The use of non-approved batteries may damage the product, will result in non-compliance with regulatory requirements, compromise the product safety ratings including SARS, reduce the length of operating time and will invalidate the product warranty.

Checking the battery charge

Always check the amount of battery charge before lengthy periods of operation. A fully charged battery should provide continuous operation for a full shift, depending on a number of operational factors such as how the radio is operated, the operating environment (temperature and network signal strength) and the condition of the battery. When the radio is powered on, the amount of charge remaining may be displayed as a percentage (%) on the screen.

Battery charge indicators

A battery meter appears on the status line at the top of the radio display. The meter consists of 4 bars comprising 8 segments that fill and empty corresponding to the estimated amount of charge remaining.

Icon Description

Battery is fully charged.

Battery is 50% charge capacity.

Battery has >12% charge remaining.

Battery charge less than 12% charge remaining.

Optimising battery life

A fully charged battery should last a full shift (approximately 12 hours) but this depends on a number of operational factors, such as how the radio is operated, the operating environment (temperature and network signal strength) and the condition of the battery.

Try the following to help you optimise battery life on a daily basis:

User Guide 3

Ensure that batteries are fully charged at the start of a shift.

Decrease the amount of time the backlight stays lit between key presses (see Adjusting the backlight on page32).

Keep your speaker audio volume to a minimum (see Adjusting the volume on page29).

Reduce the length of time the radio is transmitting and keep DMOor telephone type calls to a minimum because they cause higher current consumption.

Shorten the GPS reporting intervals if enabled (see Reporting options on page108).

Charging the battery

Your radio is powered by a rechargeable battery. The battery may be recharged many times but it will eventually need replacing to ensure continuous maximum performance from your radio.

First time battery charging

New batteries (Standard battery part no. 300-01174 and High Capacity battery part no. 300-01175) are supplied in 'storage mode' which means theyhave a minimum amount of charge for storage purposes. Before using a new battery for the first time it must be fully charged to reactivate it. If the battery is used before it is reactivated (fully charged) the radio may not power on, or may indicate a low battery status icon or low level of charge.

Battery chargers

Only use Sepura approved battery chargers. Use of non-approved chargers may not fully charge the battery or damage it. Always read the user documentation supplied with the charger for additional safety instructions and how to use it.

Charging methods

The radio may be powered on or off during charging.

Attach the Charger cable to the connector at the base of the radio or place the radio with battery attached into a charging dock. During charging, the tri-coloured LED on the radio indicates the

charging progress and the charging icon appears on the status line, providing there is sufficient charge in the battery to support this function.

Status LED Description

Flashing Orange Battery temperature is either too hot or cold to commence charging.

Solid Orange Charging in progress.

Solid Green Charging complete.

Solid Red Battery has failed to charge and may be not be chargeable. Contact your

service provider or Sepura.

The battery may be charged separately from the radio using a battery-only charger.

4 SC20 Series hand-portable radio

Charging a 'flat' battery

If the battery is completely 'flat' (without charge) during storage or after a long period of non-activity, it may fail to recharge or stop charging after 20 minutes. If this happens, disconnect and then reconnect the charger (or power off the charger, then power on) to reset the battery.

NOTE: Do not charge a flat battery attached to the radio. During charging, the radio will attempt to power on when the battery charge reaches a certain capacity, which will continually drain the battery of its charge. Always charge a flat battery with the radio powered off or using a battery charger.

Fitting the battery

Ensure that the Smart/microSD card compartment cover is securely latched before fitting the battery.

Warning! Caution! If a Belt clip or Shirt/Pocket clip is fitted to the radio, lift the Belt clip or Shirt/Pocket clip before attempting to fit the battery. Do not attempt to insert the battery into the battery compartment sideways under the clip. This may result in damage to the radio and the belt clip.

To fit the battery, insert the battery into the battery compartment as shown. Press the battery downwards until it clicks into position.

Removing the battery

Power off before removing the battery.

Caution! Risk of damage to the radio. If a Belt clip or Shirt/Pocket clip is fitted to the radio, lift the Belt clip or Shirt/Pocket clip before attempting to remove the battery. Do not attempt to remove the battery from the battery compartment sideways under the clip. This may result in damage to the radio and the belt clip.

Push the safety latch on the bottom of the battery. Lift the battery upwards and remove.

User Guide 5

Using Sepura approved batteries

When the radio is powered on, it checksthe authenticity of the battery. There are a number of battery management features that only work when a genuine Sepura battery is fitted to the radio, including:

the remaining battery charge appears as a percentage when your radio is powered on [customisable];

battery meter icons, showing the remaining battery charge;

a low battery warning appears when charge is low; and

allowing the user to check the battery information, such as its authenticity, remaining charge and serial number [customisable].

If a non-approved battery is used, the radio displays a warning message when powered on. Press any key to clear the message.

Caution! Risk of damage to the radio. Non-approved batteries may not have inbuilt safety protection features, and could potentially damage the radio (invalidating any product warranty) and affect the radio's safety and IP compliance ratings.

Getting information about your battery

You can view information about the battery attached to the radio, such as the remaining battery charge, whether the battery is authenticated (a genuine Sepura battery) and the battery serial number [customisable].

Select Menu > Options > Battery Information.

The display shows:

Charge—the current remaining charge given as a percentage

Authenticated/Unauthenticated—a Sepura/non-Sepura battery is fitted

serial number—the serial number of the battery

If a non-Sepura battery is fitted, the Charge is reported as 0%, the battery is marked as Unauthenticated and the serial number is not shown.

6 SC20 Series hand-portable radio

Controls & indicators

Your radio has a number of controls and indicators.

Navi-knob

The Navi-knob is a continuous rotating knob that in its normal mode is used to adjust the volume. The Navi-knob can also be used to perform various other functions.

To do this… Do this…

Adjust loud speaker volume (or enable/disable Whisper Mode [customisable])

Move cursor and select characters (in text entry mode)

Scroll through available talkgroups

Scroll through available Status Messages

Scroll through available User Profiles

Navigation Keys

Rotate Navi-knob

Rotate Navi-knob in Text Entry Mode or Editing Mode

From the Home screen, press Groups + rotate the Navi-knob

From the Home screen, press Groups 2 times + rotate the Naviknob

From the Home screen, press Groups 3 times + rotate the Naviknob

Your radio has four navigation keys (left/right/up/down).

Key Action

Up/Down

Down Open the top level menu from the Home screen.

Up Repeated presses moves upwards through the options and menu levels until

Left/Right

User Guide 7

Use to move the scroll bar up and down to see more information.

Scroll a list of options.

To independently adjust the volume of accessories. See Independent volume control feature on page1.

the top level menu is reached.

Movesbetween options on the top level menu.

Movesthrough the text characters for selection when writing.

NOTE: When the display is inverted (flipped upside down) the left and right navigation keys work in opposite directions.

Soft keys

Some keys on your radio may be customised to provide one-touch access to regularly used features. These programmable keys are referred to as soft keys.

To activate the soft key function:

assigned to a programmable soft key, press and release

assigned to other keys (such as the keypad, Cancel/Home and Select/Send keys), press and hold for one second

The following keys can be customised as soft keys:

the Select/Send key

the Cancel/Home key

the Emergency Button (if not assigned to Emergency operation)

the programmable side buttons

all radio keypad keys (1–9, *, 0, #,)

NOTE: During full-duplex PSTN/PBX calls, take care when trying to activate soft keys (designated as 0–9,* and # keys) because they also generate DTMF tones.

There are many functions that can be assigned to a Soft key. Some functions are activated immediately, such as the keypad lock/unlock or loudspeaker on/off. There are some special functions that use a ‘navigate to screen’ function. This means that on activation, a screen displays and you need to take some additional action, such as activating a SmartMenu where you have to select an option.

Context keys

Your has a left, centre and right context key which you use to select options displayed adjacent to them.

Context labels appear at the bottom of the screen, directly above each context key. These labels show the action of the key when it is pressed; either activating a feature or performing a function such as clearing a call (Clear) or selecting an option (Select).

The labels and actions of the context keys in the Home screen are:

Context

key

Left Menu Press to enter the main menu.

8 SC20 Series hand-portable radio

Label Action

Context

key

Label Action

Centre

Groups

Status

Profiles

Right Shortcut Press to open the Shortcut Bar to quickly access regularly used

Press to change the talkgroup. See Selecting a talkgroup on page40

Press 2 times to send a status message. See Messages on page69.

Press 3 times to select a user profile. See User profiles on page96

features or clear a notification. See Notifications on page22 and Shortcut Bar on page22

Set context key shortcut

The shortcuts available for selection as shortcuts are set during the customisation of your radio.

NOTE: You can only use the left and right context keys and soft keys on the top level screen (Home Screen).

To set a context key Home Screen shortcut

1. Open the Home screen.

2. Press and hold the context key until the Context Key Selection box appears.

3. Navigate to the shortcut in the list and press Select.

The key is reconfigured and the new shortcut label appears in the Home screen.

Status icons

Icons appear on the status line (at the top of the display) when the radio is engaged in certain activities or when certain functions are active.

Icon Description

Security and Emergency

Emergency

Appears when emergency operation mode is active on your radio and an Alarm call is in progress.

Air Interface Encryption disabled

Calls and Callouts will not be encrypted.

User Guide 9

Icon Description

E2E Encryption enabled

The Secure Communications icon indicates that the selected talkgroup is customised for End-to-End Encryption. In other words, calls you make by pressing the PTT button are End-to-End Encrypted.

E2E Encryption disabled

Indicates that the call is not encrypted.

Key agreement

Indicates that a cryptographic key agreement is in progress between the radio and the Key Management Centre (KMC) on the network. (See End-to-End Encryption on page116.).

Trunked Mode Operation (TMO)

Outgoing TMOcall in progress

You are in a call that you initiated.

Incoming TMO call in progress

You are in a call that was initiated by another person or your dispatcher on the TMO network.

Missed incoming TMO call

You have missed an incoming TMO call. The blue LEDflashes. A notification alerting you to the missed call appears in the Shortcut Bar.

Scanning enabled

You radio is scanning (listening) to all available talkgroups within your scan list for activity.

Broadcast Call

A high-priority group call (point-to-multi-point) initiated by your Dispatcher to all network radio users. You cannot reply to the caller.

Direct Mode Operation (DMO)

Incoming DMO call

You are in a DMO call that was initiated by another radio user.

Outgoing DMO call in progress

You are in a call to another radio user.

Missed incoming DMO Call

The blue LEDflashes to notify you that you have missed an incoming DMO call. A notification alerting you to the missed call appears in the Shortcut Bar.

DMOGateway detected

Appears when the radio has detected a DMO gateway. The icon disappears when the radio moves out of range of the gateway.

10 SC20 Series hand-portable radio

Icon Description

DMO Gateway off

DMO Repeater detected

Appears when a DMO repeater is detected and the radio can communicate with any other radios in the selected DMO talkgroup which are also in range of the repeater.

Repeater ignored

Repeater mode off

DMO transmission power. The radio has been set to a higher

transmission power than the normal transmission power level.

DMO transmission power. The radio has been set to a lower transmission power than the normal transmission power level.

General icons

Migrated

Your radio is registered on a Visited Network.

Signal Strength

Shows the current signal strength. More bars indicate a stronger signal.

Good radio coverage

Indicates good radio coverage.

No service

Indicates poor signal or no radio coverage.

Battery Strength

Indicates the level of charge in your battery. More bars indicates more charge.

Low battery warning

Appears when there is less than 12% charge remaining in the battery.

Charging

Appears when the battery is attached to the radio during charging and the radio is powered on.

Keypad locked

Transmit Inhibit

Indicates that you have activated transmit inhibit and the radio is unable to transmit (overridden when Emergency mode is activated).

User Guide 11

Icon Description

Privacy mode active during a call

Appears for the duration of a call when Privacy mode has been activated to prevent any other calls interrupting an important individual call.

Pre-emptive Call

If pre-emptive priority calls have been customised on the radio. The icon is displayed if you or another user has initiated a preemptive call on the network.

Covert operation mode enabled

The radio turns off any visual and sound alerts, and displays this icon when covert operation mode is enabled.

Group Focus

Appears when Group Focus is enabled, preventing any calls from other talkgroups (other than the selected talkgroup) connecting to the radio.

User Profile

Appears when a user profile is activated. Your radio may be programmed for a number of user profiles. The number next to the icon indicates the chosen user profile.

Connector Protection enabled

Indicates that you have enabled connector protection. You can use your radio in salt water environments without a cover fitted to the Facilities connector at the bottom of the radio.

Connector Protection disabled

Indicates that connector protection is disabled. Do not use your radio in salt water environments without a cover fitted to the Facilities connector at the bottom of the radio.

Communication Type Mismatch

This icon appears when there is a mismatch in communications and is activated when:

the radio is out of range of a gateway when another radio within range of the gateway is in a group call, and you cannot participate in the call. and that you cannot take part in the call.

a radio out of range of the gateway isattempting to respond to a group call, and the speech if not being routed using the gateway to TMO users.

a radio within range of a DMORepeater cannot make a call and attempts to set up a call in DMO instead, the icon appears on all radios within the talkgroup to indicate that there are members of the talkgroup who cannot take part in the call.

12 SC20 Series hand-portable radio

Icon Description

Bluetooth® device connected

Appears when you have activated Bluetooth® and have successfully connected a device.

Bluetooth® on, no device connected

Shows that you have activated Bluetooth® but do not have a device connected.

Lone Worker protection enabled

Indicates that you have enabled the Lone Worker feature on your radio.

Man Down motions and tilt sensors active

You have enabled the Man Down feature and the motion and tilt sensors are active.

Man Down Tilt sensor active

You have enable the Man Down feature, but only the tilt sensor is activated.

Man Down motion sensor active

You have enable the Man Down feature, but only the motion sensor is activated.

GPS tracking enabled

Indicates that the GNSS (Global Navigation Satellite System) function has been enabled.

GPS tracking not available

LED indicators

Blue LED

The blue LED indicates either a missed event, such as a missed call or unread message, or your Bluetooth® status (if enabled). Notifications alerting you to the missed calls, Callouts or unread messages appear in the Shortcut Bar. See Notifications on page22.

LED Indication Description

Flashing on for 1 second, off for one second, on for another second, then off for seven seconds

One flash every 10s Bluetooth® function is enabled

Continuous rapid flashing Radio is in Bluetooth® discoverable

Missed event

(visible) mode

User Guide 13

Tri-colour LED

The tri-colour LED indicates the operational state of the radio.

LED Colour Description

Solid green Radio is powering on or in a call and receiving

Solid red Radio is in a call and transmitting

Intermittent flashing red

Flashing orange Incoming telephone call or SDS/Status message

Intermittent four flashes orange

Attempting to connect to the network or incoming telephone SDS/Status message or battery low warning

Transmit Inhibit mode or Fallback mode are active

Emergency button

The red button on your radio is typically programmed to activate an Alarm Call. See Emergency operation on page26.

Press and hold (2 seconds) the Emergency button to initiate an Alarm Call.

If the radio is powered off, press and hold (3 seconds) to power on and initiate an Alarm Call. It may take several seconds for the radio to complete its power on process before initiating the Alarm call.

14 SC20 Series hand-portable radio

Getting Started

Antenna

Your radio must be fitted with an antenna at all times (unless your radio is used with an external antenna such as an RSM) during operational periods. Transmitting without an antenna attached may damage the product. Your radio is designed for use with Sepura approved antennas.

Always ensure that the seal between the antenna and the radio ismaintained.

Never touch the antenna when the radio is transmitting. Ensure your radio is powered off before fitting or removing the antenna.

Fitting the antenna

1. Insert the base of the antenna into your radio's antenna connector.

2. Rotate the antenna clockwise until it is finger tight. Then apply another 1/4 turn clockwise.

Removing the antenna

Rotate the antenna counter-clockwise until it can be removed from the radio.

User Guide 15

Fitting a microSD card

Your radio supports microSDHC 32 GB cards that must be formatted for the FAT16 file system.

1. Lift the cover using a small screw driver or tweezers.

2. Carefully lift the metal retainer and insert the card as shown.

NOTE: Use care when opening/closing the metal card retainer. If it becomes detached, it can be clipped back into place.

3. Carefully close the metal retainer.

4. Close the cover. Using your thumbs, press downward firmly on either side of the cover as shown to secure each tab. You must ensure that the compartment cover is secured. Not securing the cover will affect your radio's IP rating.

16 SC20 Series hand-portable radio

User Guide 17

Fitting a Smartcard

If required by your network operator, you may need to fit a Smartcard to your radio.

1. Lift the compartment cover using a small screw driver or tweezers. The cover is secured by two tabs located at the top of the cover, either side of the recess.

2. Insert the card into the slot on the underside of the cover as shown, ensuring that the card is secured between the two tabs.

3. Close the cover. Using your thumbs, press downward firmly on either side of the cover as shown to secure each tab. You must ensure that the compartment cover is secured. Not securing the cover will affect your radio's IP rating.

Caution! Risk of damage to the radio. Do not attempt to remove the card holder cover by levering along the sealed edges with tooling. The cover must be refitted correctly to retain the radio's IP rating.

Caution! Risk of damage to the radio. Do not over-extend the card holder in the open position as this can cause permanent damage.

18 SC20 Series hand-portable radio

Power on

To power on, press and hold (2 seconds) the Cancel/Home key.

Your radio attaches to the last selected talkgroup when it is powered off (if it is 'in service'). This is customisable.

Depending on your radio's customisation any of the following may display:

the percentage of charge remaining, if a Sepura battery is fitted

a company logo

a splash screen

a welcome screen

a PIN entry screen

NOTE: A message may be displayed relating to the authenticity of your battery or attached accessory. A message may appear if your software licence has or is about to expire.

If your radio supports Radio User Assignment (RUA), which authenticates your radio on the network, you may be prompted to log on to your network. See Authentication on page77.

Transmitting in 3W RF is only available when using a Sepura 3W battery. During power on the radio checks the authenticity of the battery and whether it has the capacity for the radio to transmit 3W RF. A message displays and the power may be limited if the radio cannot transmit in 3W RF when licensed to do so.

If an accessory is detected when the radio is powered on, and it is the same accessory that was attached at power off, the radio will continue to operate using the selected accessory profile. See Accessory profiles on page122.

Power off

Caution! Risk of damage to the radio. Do not power off the radio by removing the battery. The radio must be powered off correctly to ensure that it performs a controlled 'powered down'.

To power off, from the Home screen press and hold (4 seconds) the Cancel/Home key.

Scroll to the Shutdown option, then press the Select key to power off your radio. Before powering down, alerts and messages may be sent.

If your radio is configured to provide an option to delete Callouts, navigate to Shutdown or Delete Callouts then press the Select key.

User Guide 19

Locking and unlocking the keypad

To prevent accidental activity during operation, you can lock the keypad. This will also prevent access to the radio's functions if the radio is stolen. When the keypad is locked, the Key icon

appears in the status line.

The keypad can be locked manually or set to lock automaticallyafter a period of inactivity.

NOTE: If customised, your radio's keypad can be locked when an accessory is attached.

Receiving calls with locked keypad

If you receive a telephone call when the keypad is locked your radio can be customised so that the Select/Send key can still be pressed to answer it. If the call isaccepted the whole keypad is unlocked. Your radio can also be customised so that you can press the Cancel/Home key to reject the call and in this case the keypad remains locked.

Navi-knob with locked keypad

Your radio may be customised so that the Navi-knob is locked when the keypad is locked. In this case you cannot alter the volume by rotating the Navi-knob.

Your radio can also be customised so that the Navi-knob remains unlocked and in this case it can be used for volume control only while the keypad is locked.

Side button soft keys with locked keypad

Your radio may be customised so that the side button soft keys (A,B and C) are locked when the keypad is locked. In this case you cannot activate any programmed features bypressing the buttons.

Your radio can also be customised so that the side button soft keys (A,B and C) remain unlocked and in this case they can be used to activate any programmed featureswhile the keypad is locked.

To lock/unlock the keypad:

Press the * (star) key (or a designated soft key), then press the OK context key to lock/unlock the keypad.

To quickly lock and unlock the keypad, press and hold (2 seconds) the * (star) key.

If you press any other key while the keypad is locked no action is taken. The Navi-knob remains unlocked when the keypad lock is enabled. A message is displayed to remind you that the keypad is locked.

Alternatively, you can:

20 SC20 Series hand-portable radio

1. Select Menu > Options > Settings > Keypad Lock.

2. Press Lock to lock the keypad.

Setting the radio to automatically lock the keypad

You can set the radio to automatically lock the keypad after a period of inactivity.

1. Select Menu > Options > Settings > Timed Keypad Lock.

2. Press Toggle to enable/disable auto keypad lock.

Home screen

The top level screen, known as the home screen, appears when the radio powers on and when it is idle.

To quickly get backto the home Screen, press and hold (2 seconds) the Cancel/Home key.

The status line, at the top of the screen, displays various icons to indicate the state of operation or when certain functions such as keypad lock have been activated. It can also be configured to display the Network Name when the radio is idle.

The context key labels at the bottom of the screen indicate what the context key directly below the label is configured to do. These labels change according to where you are in the menu hierarchy.

# Description

1 Status line showing the radio coverage signal strength, battery charge indicators, and

operational status icons.

2 Information area containing information that only appears on the Home screen. This is

customised by your service provider or organisation. It may show date and time, your selected talkgroup, folder and network name (Mobile Network Code Alias).

3 Context key options (available in the Home screen).

User Guide 21

Shortcut Bar

You can easily access commonly used radio features such as your Inbox, and turn features on and off using the Shortcut Bar. The Shortcut Bar can contain up to 5 radio features and some of these can be paired with notifications to alert you to a missed call or a new message in your Inbox.

To open the Shortcut Bar, in the Home screen press the Shortcut context key or the Up navigation key.

# Description

1 Use the navigation keys to scroll through the notifications and features. Notifications

always appear to the left of features. Press the Right navigation key to continue scrolling right to view more shortcuts (if available).

2 To open a notification or feature, highlight it and press the Select context key.

3 Press the Back context key to close the Shortcut Bar without opening a feature. The

Shortcut Bar cannot be closed if there are notifications.

Notifications

Like a Smartphone, your radio can display notifications to indicate a missed call or new message. They also appear when certain functions are enabled such as mute and transmit inhibit. Your radio can display up to 5 notifications, and up to 5 shortcuts for commonly used radio features.

Some features can be paired with notifications, such as your Inbox so when a message is received a notification appears in the Shortcut Bar to alert you to the unread message. When paired with a feature, the feature icon appears with a notification badge . Notifications paired with features appear to the left of all other feature icons.

The following notifications can be paired with a feature:

Icon Notification Paired Feature

Unread message Inbox

Missed call Call History

Missed Callout Callout

To close a notification:

From the Home screen, press the Shortcut context key or the Up navigation key to open the Shortcut Bar, highlight the notification then press the Select context key. Use the feature in the usual way, for example, read an unread message or respond to a missed call. The notification automatically closes and disappears from the Shortcut Bar.

22 SC20 Series hand-portable radio

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