Sepura SC2028 Users Guide

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User Guide

SC20 Series hand-portable radio

Original Instructions: ENGLISH

Document Number: MOD-15-1885

Issue 9.0

No part of the information contained herein and the other referred documents may be copied, distributed or transmitted by any means to any other party without prior written permission of Sepura Limited. The distribution of this document may require a Non-Disclosure Agreement (NDA) between Sepura Limited and their agents or customers.

This document, the referred documents and the described product are considered protected by copyright according to the applicable laws.

Disclaimer

Although every reasonable effort has been made to ensure the accuracy of the information contained herein and any other referred document, this should not be construed as a commitment on the part of Sepura Limited and the liability of Sepura Limited for any errors and omissions shall be limited to the correction of such errors and omissions. Sepura Limited welcomes any comment and feedback as a way to improve any delivered documentation. The information contained herein has been prepared for the use of appropriately trained personnel, and it is intended for the purpose of the agreement under which the information is submitted. Any party using or relying upon this information assumes full responsibility for such use and in no event shall Sepura Limited be liable to anyone for especial, collateral, incidental, or consequential damages in connection with or arising out of the use of this information. The information or statements given in these documents regarding the suitability, capacity or performance of the mentioned hardware or software products cannot be considered binding but shall be defined in the agreement made between Sepura Limited and the customer. Sepura Limited reserves the right to revise these documents and to make changes to its content at any time, without prior notification.

Trademarks

The Sepura logo and some product branding logos and names are registered trademarks of Sepura Limited.

All other trademarks appearing in this document are the property of their respective owners.

Software license agreement

CAREFULLY READ THE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH DESCRIBES THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE.

Contact Details

Sepura Limited

9000 Cambridge Research Park

Beach Drive

Waterbeach

Cambridge

CB25 9TL

United Kingdom

sepura.com

General information

This user guide describes the default operation and features of the SC20 Series radio. Your service provider or organisation may have customised your radio to optimise its performance to suit your individual needs. There may be differencesbetween this guide and the way your product operates. Contact your service provider or organisation for information about the customisation of your radio.

Safety

Before operating the SC20 Series hand-portable radio, read the safety instructions contained in the Product Safety Guide (SPR-DOC-00170) supplied with the product.

Regulatory

European regulations

Sepura declares that its TETRA radio products are compliant with the essential requirements and other relevant provisions of the European Radio Equipment Directive 2014/53/EU on the

harmonisation of the laws of the Member States relating to the making available on the market of radio equipment and repealing Directive 1999/5/EC. These products are also compliant with directive 2011/65/EU having been designed and manufactured to the RoHS requirements.

Simplified EU declaration of conformity

Sepura declares that the radio equipment types SC21, SC20 and STP9000 series hand-portable radios and SRG3900 mobile radio are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.sepura.com/support/compliance-documents.

Waste Electrical and Electronic Equipment disposal information

This symbol on the product or its packaging indicates that this product must not be disposed of as household or commercial waste. Some countries have set up collection and recycling systems for waste electrical and electronic products. By ensuring that this product is disposed of correctly, you will help prevent potentially negative consequences for the environment and human health, and help

conserve natural resources. Please dispose of your waste product according to your national and local regulations. Contact your service provider or Sepura for information on how to return this product for waste disposal.

Disposing of waste batteries

Sepura radios are supplied with a rechargeable battery. This symbol on the battery and its packaging indicates that it must not be disposed of with household or commercial waste. Please dispose of your waste batteries according to your national and local regulations. Contact your service provider or Sepura for advice on disposing batteries in your area of the world.

User Guide i

Federal Communication Commission (FCC) Regulations

Sepura TETRA radios generate, use and radiate RF energy. Radios that comply with the limits for a Class A digital device, pursuant of part 15 of the FCC rules are identified by an FCC certification ID label (located under the battery). Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment (rule part

15.21). This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

US and Canada Markets

FCC radiation exposure statement

This radio is intended for use in occupational/controlled applications where users have been made aware of the potential risks for exposure and can exercise control over their exposure. This product is not authorised for general population, consumer or similar use. This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.

IC RSS warning

The term “IC:” before the certification/registration number only signifies that the ISEDC technical specifications were met.

IC radiation exposure statement

This radio is intended for use in occupational/controlled applications where users have been made aware of the potential risks for exposure and can exercise control over their exposure. This product is not authorised for general population, consumer or similar use. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

ii SC20 Series hand-portable radio

CONTENTS

Safety i Regulatory i

Your radio at a glance 1

Battery 3

Charging the battery 4 Charging a 'flat' battery 5 Fitting the battery 5 Removing the battery 5 Using Sepura approved batteries 6

Controls & indicators 7

Navi-knob 7 Navigation Keys 7 Soft keys 8 Context keys 8 Status icons 9 LED indicators 13 Emergency button 14

Getting Started 15

Antenna 15 Fitting a microSD card 16 Fitting a Smartcard 18 Power on 19 Power off 19 Locking and unlocking the keypad 20 Home screen 21 Shortcut Bar 22 Notifications 22 Menu 23 SmartMenus 24 Help 24

Emergency operation 26

Making an Alarm call 27 Receiving an Alarm call 27 Clearing an Alarm call 27 Power on Alarm call 28

Sound 29

Adjusting the volume 29 Loudspeaker on/off 29 Loudspeaker high/low audio mode 29 Whisper mode 30

User Guide iii

Audible tone alerts 30 Vibration alerts (Haptics) 30

Personalising your radio 32

Invert the display 32 Adjusting the backlight 32 Day/Night mode 33 Adjusting text and icon size 33 Setting the display language 34 Menu style 34 Time and Date 36

Talkgroups and folders 37

Special folders 38 Talkgroup Selection Mode 39 Typical folder arrangement 40 Selecting a talkgroup 40 Folder Selection Mode 45

Contacts 53

Searching and filtering contacts 53 View contact details 54 Creating contacts 54 Editing contacts 55 Delete all contacts 56

Calls 57

Call types 57 Call History 58 Group calls 59 Individual calls 60 Broadcast calls 63 Quick Calls 63 Smart Calls 63 Modifying your call setup 64 Changing the behaviour of the PTTduring TMO group calls 65

Text entry 67

Cursor movement 67 Character sets 68 Chinese character sets 68

Messages 69

Message Inbox 69 Opening messages 70 View message details 70 Reply to a message 71 Saved messages 72 SDS report request 75

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Picture messages 76 Paging alerts 76

Networks 77

Authentication 77 Change Network 77 Transmit Inhibit 78 Adjusting the DMO power transmission level 79 Fallback Mode 79

Operating Modes 81

DMO Mode 81 Repeater Mode 83

Callout alerts 87

Responding to Callouts 87 Callout display 91 Group calls to Callout group 93 Information Phase 93

Features 95

Privacy Screen 95 View images 95 Connector Protector 96 User profiles 96 Man Down 98 Lone Worker 99

WAP 100

Using WAP 100 Browser menu 100 Navigation menu 101 Settings 102 History menu 103 Using bookmarks 104 Call handling 105

Location Services 107

Position 107 Direction 108 Reporting options 108 GNSS selection 108

Bluetooth® 109

Bluetooth® on/off 109 Audio devices 110 Data devices 112 Modifyconnected devices 113

User Guide v

Security 115

PIN entry 115 Change PIN 115 Unlocking the radio after incorrect PIN entry 115 End-to-End Encryption 116 Zeroising 117

Asset management 118

Labelling 118 RFID tag 119 Customising your radio 119 Revert radio settings to customisation settings 120

Accessories 122

Accessory profiles 122 Belt clip 123 Klick fast stud 125 Fitting an accessory 127

vi SC20 Series hand-portable radio

Your radio at a glance

Item Description

1 Antenna.

2 Emergency Button. Press and hold (2 seconds) to initiate an Alarm call.

3 Rugged Accessory Connector (sRAC). Provides connection for accessories.

4 Centre context key. Press to activate the feature or option that appears directly above the key.

5 Right context key. Press to activate the feature or option that appears directly above the key.

6 Red (Cancel/Home) key. Press and hold (2 seconds) to power on your radio. From the Home

screen, press and hold (4 seconds) to power off. Press and hold (2 seconds) to return to the Home screen from any other screen.

7 Alphanumeric keypad with backlight.Use the keypad to enter alphanumeric characters for text

editing and dialling. Keys 0–9, # and * are programmable soft keys.

8 Microphone used for full-duplex phone calls.

9 Audio Ports with LoudSpeaker behind used during half-duplex calls when an audio accessory is

not connected and the radio is held in the hand.

10 Navigation keys. Press to scroll through lists and move the cursor when writing text.

11 Green (Select/Send) key. Press to initiate a half-duplex individual call or a full-duplex call. Press to

select a menu item or action a function, or send a status or text (SDS) message.

User Guide 1

Item Description

12 Left context key. Press to activate the feature or option that appears directly above the key.

13 Colour display with backlight.

14 Earpiece and microphone. Earpiece is active during full-duplex phone calls when the radio is held

like a mobile phone against the ear. Speak into the microphone during half-duplex calls when the radio is not attached to an audio accessory and held in the hand.

15 Tri-colour LED (indicator). Indicates various operational states of the radio.

16 Blue LED (indicator). Indicates a missed event such as a call, Callout or message. Also indicates

Bluetooth® status.

17 Navi-knob. Rotate to adjust the speaker volume.

18 Side Button (A/B) (soft keys). Press to activate a programmed feature.

19 PTT (Press-to-talk) button. Press and hold to talk during a group call. Release to listen to other

radio users.

20 Side Button (C) (soft key). Press to activate a programmed feature.

21 Digital Accessory Connector (sDAC). Used to charge the battery, program the radio and attach

accessories.

22 Battery

23 Accessory attachment point for Klickfast accessories such as a belt clip or other accessory

designed for securing the radio during use.

24 External Antenna Connector used with a car kit to attach an external antenna to the radio.

25 RFID tag for monitoring and auditing purposes.

2 SC20 Series hand-portable radio

Battery

For your safety, inspect the battery regularly for any signs of damage, such as cracks or surface damage caused by an impact or the battery being dropped. Fit a new battery if there are any signs of damage.

Warning! Risk to personal safety. Sepura TETRA radios have been tested and certified using Sepura approved batteries. The use of non-approved batteries may damage the product, will result in non-compliance with regulatory requirements, compromise the product safety ratings including SARS, reduce the length of operating time and will invalidate the product warranty.

Checking the battery charge

Always check the amount of battery charge before lengthy periods of operation. A fully charged battery should provide continuous operation for a full shift, depending on a number of operational factors such as how the radio is operated, the operating environment (temperature and network signal strength) and the condition of the battery. When the radio is powered on, the amount of charge remaining may be displayed as a percentage (%) on the screen.

Battery charge indicators

A battery meter appears on the status line at the top of the radio display. The meter consists of 4 bars comprising 8 segments that fill and empty corresponding to the estimated amount of charge remaining.

Icon Description

Battery is fully charged.

Battery is 50% charge capacity.

Battery has >12% charge remaining.

Battery charge less than 12% charge remaining.

Optimising battery life

A fully charged battery should last a full shift (approximately 12 hours) but this depends on a number of operational factors, such as how the radio is operated, the operating environment (temperature and network signal strength) and the condition of the battery.

Try the following to help you optimise battery life on a daily basis:

User Guide 3

Ensure that batteries are fully charged at the start of a shift.

Decrease the amount of time the backlight stays lit between key presses (see Adjusting the backlight on page32).

Keep your speaker audio volume to a minimum (see Adjusting the volume on page29).

Reduce the length of time the radio is transmitting and keep DMOor telephone type calls to a minimum because they cause higher current consumption.

Shorten the GPS reporting intervals if enabled (see Reporting options on page108).

Charging the battery

Your radio is powered by a rechargeable battery. The battery may be recharged many times but it will eventually need replacing to ensure continuous maximum performance from your radio.

First time battery charging

New batteries (Standard battery part no. 300-01174 and High Capacity battery part no. 300-01175) are supplied in 'storage mode' which means theyhave a minimum amount of charge for storage purposes. Before using a new battery for the first time it must be fully charged to reactivate it. If the battery is used before it is reactivated (fully charged) the radio may not power on, or may indicate a low battery status icon or low level of charge.

Battery chargers

Only use Sepura approved battery chargers. Use of non-approved chargers may not fully charge the battery or damage it. Always read the user documentation supplied with the charger for additional safety instructions and how to use it.

Charging methods

The radio may be powered on or off during charging.

Attach the Charger cable to the connector at the base of the radio or place the radio with battery attached into a charging dock. During charging, the tri-coloured LED on the radio indicates the

charging progress and the charging icon appears on the status line, providing there is sufficient charge in the battery to support this function.

Status LED Description

Flashing Orange Battery temperature is either too hot or cold to commence charging.

Solid Orange Charging in progress.

Solid Green Charging complete.

Solid Red Battery has failed to charge and may be not be chargeable. Contact your

service provider or Sepura.

The battery may be charged separately from the radio using a battery-only charger.

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Charging a 'flat' battery

If the battery is completely 'flat' (without charge) during storage or after a long period of non-activity, it may fail to recharge or stop charging after 20 minutes. If this happens, disconnect and then reconnect the charger (or power off the charger, then power on) to reset the battery.

NOTE: Do not charge a flat battery attached to the radio. During charging, the radio will attempt to power on when the battery charge reaches a certain capacity, which will continually drain the battery of its charge. Always charge a flat battery with the radio powered off or using a battery charger.

Fitting the battery

Ensure that the Smart/microSD card compartment cover is securely latched before fitting the battery.

Warning! Caution! If a Belt clip or Shirt/Pocket clip is fitted to the radio, lift the Belt clip or Shirt/Pocket clip before attempting to fit the battery. Do not attempt to insert the battery into the battery compartment sideways under the clip. This may result in damage to the radio and the belt clip.

To fit the battery, insert the battery into the battery compartment as shown. Press the battery downwards until it clicks into position.

Removing the battery

Power off before removing the battery.

Caution! Risk of damage to the radio. If a Belt clip or Shirt/Pocket clip is fitted to the radio, lift the Belt clip or Shirt/Pocket clip before attempting to remove the battery. Do not attempt to remove the battery from the battery compartment sideways under the clip. This may result in damage to the radio and the belt clip.

Push the safety latch on the bottom of the battery. Lift the battery upwards and remove.

User Guide 5

Using Sepura approved batteries

When the radio is powered on, it checksthe authenticity of the battery. There are a number of battery management features that only work when a genuine Sepura battery is fitted to the radio, including:

the remaining battery charge appears as a percentage when your radio is powered on [customisable];

battery meter icons, showing the remaining battery charge;

a low battery warning appears when charge is low; and

allowing the user to check the battery information, such as its authenticity, remaining charge and serial number [customisable].

If a non-approved battery is used, the radio displays a warning message when powered on. Press any key to clear the message.

Caution! Risk of damage to the radio. Non-approved batteries may not have inbuilt safety protection features, and could potentially damage the radio (invalidating any product warranty) and affect the radio's safety and IP compliance ratings.

Getting information about your battery

You can view information about the battery attached to the radio, such as the remaining battery charge, whether the battery is authenticated (a genuine Sepura battery) and the battery serial number [customisable].

Select Menu > Options > Battery Information.

The display shows:

Charge—the current remaining charge given as a percentage

Authenticated/Unauthenticated—a Sepura/non-Sepura battery is fitted

serial number—the serial number of the battery

If a non-Sepura battery is fitted, the Charge is reported as 0%, the battery is marked as Unauthenticated and the serial number is not shown.

6 SC20 Series hand-portable radio

Controls & indicators

Your radio has a number of controls and indicators.

Navi-knob

The Navi-knob is a continuous rotating knob that in its normal mode is used to adjust the volume. The Navi-knob can also be used to perform various other functions.

To do this… Do this…

Adjust loud speaker volume (or enable/disable Whisper Mode [customisable])

Move cursor and select characters (in text entry mode)

Scroll through available talkgroups

Scroll through available Status Messages

Scroll through available User Profiles

Navigation Keys

Rotate Navi-knob

Rotate Navi-knob in Text Entry Mode or Editing Mode

From the Home screen, press Groups + rotate the Navi-knob

From the Home screen, press Groups 2 times + rotate the Naviknob

From the Home screen, press Groups 3 times + rotate the Naviknob

Your radio has four navigation keys (left/right/up/down).

Key Action

Up/Down

Down Open the top level menu from the Home screen.

Up Repeated presses moves upwards through the options and menu levels until

Left/Right

User Guide 7

Use to move the scroll bar up and down to see more information.

Scroll a list of options.

To independently adjust the volume of accessories. See Independent volume control feature on page1.

the top level menu is reached.

Movesbetween options on the top level menu.

Movesthrough the text characters for selection when writing.

NOTE: When the display is inverted (flipped upside down) the left and right navigation keys work in opposite directions.

Soft keys

Some keys on your radio may be customised to provide one-touch access to regularly used features. These programmable keys are referred to as soft keys.

To activate the soft key function:

assigned to a programmable soft key, press and release

assigned to other keys (such as the keypad, Cancel/Home and Select/Send keys), press and hold for one second

The following keys can be customised as soft keys:

the Select/Send key

the Cancel/Home key

the Emergency Button (if not assigned to Emergency operation)

the programmable side buttons

all radio keypad keys (1–9, *, 0, #,)

NOTE: During full-duplex PSTN/PBX calls, take care when trying to activate soft keys (designated as 0–9,* and # keys) because they also generate DTMF tones.

There are many functions that can be assigned to a Soft key. Some functions are activated immediately, such as the keypad lock/unlock or loudspeaker on/off. There are some special functions that use a ‘navigate to screen’ function. This means that on activation, a screen displays and you need to take some additional action, such as activating a SmartMenu where you have to select an option.

Context keys

Your has a left, centre and right context key which you use to select options displayed adjacent to them.

Context labels appear at the bottom of the screen, directly above each context key. These labels show the action of the key when it is pressed; either activating a feature or performing a function such as clearing a call (Clear) or selecting an option (Select).

The labels and actions of the context keys in the Home screen are:

Context

key

Left Menu Press to enter the main menu.

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Label Action

Context

key

Label Action

Centre

Groups

Status

Profiles

Right Shortcut Press to open the Shortcut Bar to quickly access regularly used

Press to change the talkgroup. See Selecting a talkgroup on page40

Press 2 times to send a status message. See Messages on page69.

Press 3 times to select a user profile. See User profiles on page96

features or clear a notification. See Notifications on page22 and Shortcut Bar on page22

Set context key shortcut

The shortcuts available for selection as shortcuts are set during the customisation of your radio.

NOTE: You can only use the left and right context keys and soft keys on the top level screen (Home Screen).

To set a context key Home Screen shortcut

1. Open the Home screen.

2. Press and hold the context key until the Context Key Selection box appears.

3. Navigate to the shortcut in the list and press Select.

The key is reconfigured and the new shortcut label appears in the Home screen.

Status icons

Icons appear on the status line (at the top of the display) when the radio is engaged in certain activities or when certain functions are active.

Icon Description

Security and Emergency

Emergency

Appears when emergency operation mode is active on your radio and an Alarm call is in progress.

Air Interface Encryption disabled

Calls and Callouts will not be encrypted.

User Guide 9

Icon Description

E2E Encryption enabled

The Secure Communications icon indicates that the selected talkgroup is customised for End-to-End Encryption. In other words, calls you make by pressing the PTT button are End-to-End Encrypted.

E2E Encryption disabled

Indicates that the call is not encrypted.

Key agreement

Indicates that a cryptographic key agreement is in progress between the radio and the Key Management Centre (KMC) on the network. (See End-to-End Encryption on page116.).

Trunked Mode Operation (TMO)

Outgoing TMOcall in progress

You are in a call that you initiated.

Incoming TMO call in progress

You are in a call that was initiated by another person or your dispatcher on the TMO network.

Missed incoming TMO call

You have missed an incoming TMO call. The blue LEDflashes. A notification alerting you to the missed call appears in the Shortcut Bar.

Scanning enabled

You radio is scanning (listening) to all available talkgroups within your scan list for activity.

Broadcast Call

A high-priority group call (point-to-multi-point) initiated by your Dispatcher to all network radio users. You cannot reply to the caller.

Direct Mode Operation (DMO)

Incoming DMO call

You are in a DMO call that was initiated by another radio user.

Outgoing DMO call in progress

You are in a call to another radio user.

Missed incoming DMO Call

The blue LEDflashes to notify you that you have missed an incoming DMO call. A notification alerting you to the missed call appears in the Shortcut Bar.

DMOGateway detected

Appears when the radio has detected a DMO gateway. The icon disappears when the radio moves out of range of the gateway.

10 SC20 Series hand-portable radio

Icon Description

DMO Gateway off

DMO Repeater detected

Appears when a DMO repeater is detected and the radio can communicate with any other radios in the selected DMO talkgroup which are also in range of the repeater.

Repeater ignored

Repeater mode off

DMO transmission power. The radio has been set to a higher

transmission power than the normal transmission power level.

DMO transmission power. The radio has been set to a lower transmission power than the normal transmission power level.

General icons

Migrated

Your radio is registered on a Visited Network.

Signal Strength

Shows the current signal strength. More bars indicate a stronger signal.

Good radio coverage

Indicates good radio coverage.

No service

Indicates poor signal or no radio coverage.

Battery Strength

Indicates the level of charge in your battery. More bars indicates more charge.

Low battery warning

Appears when there is less than 12% charge remaining in the battery.

Charging

Appears when the battery is attached to the radio during charging and the radio is powered on.

Keypad locked

Transmit Inhibit

Indicates that you have activated transmit inhibit and the radio is unable to transmit (overridden when Emergency mode is activated).

User Guide 11

Icon Description

Privacy mode active during a call

Appears for the duration of a call when Privacy mode has been activated to prevent any other calls interrupting an important individual call.

Pre-emptive Call

If pre-emptive priority calls have been customised on the radio. The icon is displayed if you or another user has initiated a preemptive call on the network.

Covert operation mode enabled

The radio turns off any visual and sound alerts, and displays this icon when covert operation mode is enabled.

Group Focus

Appears when Group Focus is enabled, preventing any calls from other talkgroups (other than the selected talkgroup) connecting to the radio.

User Profile

Appears when a user profile is activated. Your radio may be programmed for a number of user profiles. The number next to the icon indicates the chosen user profile.

Connector Protection enabled

Indicates that you have enabled connector protection. You can use your radio in salt water environments without a cover fitted to the Facilities connector at the bottom of the radio.

Connector Protection disabled

Indicates that connector protection is disabled. Do not use your radio in salt water environments without a cover fitted to the Facilities connector at the bottom of the radio.

Communication Type Mismatch

This icon appears when there is a mismatch in communications and is activated when:

the radio is out of range of a gateway when another radio within range of the gateway is in a group call, and you cannot participate in the call. and that you cannot take part in the call.

a radio out of range of the gateway isattempting to respond to a group call, and the speech if not being routed using the gateway to TMO users.

a radio within range of a DMORepeater cannot make a call and attempts to set up a call in DMO instead, the icon appears on all radios within the talkgroup to indicate that there are members of the talkgroup who cannot take part in the call.

12 SC20 Series hand-portable radio

Icon Description

Bluetooth® device connected

Appears when you have activated Bluetooth® and have successfully connected a device.

Bluetooth® on, no device connected

Shows that you have activated Bluetooth® but do not have a device connected.

Lone Worker protection enabled

Indicates that you have enabled the Lone Worker feature on your radio.

Man Down motions and tilt sensors active

You have enabled the Man Down feature and the motion and tilt sensors are active.

Man Down Tilt sensor active

You have enable the Man Down feature, but only the tilt sensor is activated.

Man Down motion sensor active

You have enable the Man Down feature, but only the motion sensor is activated.

GPS tracking enabled

Indicates that the GNSS (Global Navigation Satellite System) function has been enabled.

GPS tracking not available

LED indicators

Blue LED

The blue LED indicates either a missed event, such as a missed call or unread message, or your Bluetooth® status (if enabled). Notifications alerting you to the missed calls, Callouts or unread messages appear in the Shortcut Bar. See Notifications on page22.

LED Indication Description

Flashing on for 1 second, off for one second, on for another second, then off for seven seconds

One flash every 10s Bluetooth® function is enabled

Continuous rapid flashing Radio is in Bluetooth® discoverable

Missed event

(visible) mode

User Guide 13

Tri-colour LED

The tri-colour LED indicates the operational state of the radio.

LED Colour Description

Solid green Radio is powering on or in a call and receiving

Solid red Radio is in a call and transmitting

Intermittent flashing red

Flashing orange Incoming telephone call or SDS/Status message

Intermittent four flashes orange

Attempting to connect to the network or incoming telephone SDS/Status message or battery low warning

Transmit Inhibit mode or Fallback mode are active

Emergency button

The red button on your radio is typically programmed to activate an Alarm Call. See Emergency operation on page26.

Press and hold (2 seconds) the Emergency button to initiate an Alarm Call.

If the radio is powered off, press and hold (3 seconds) to power on and initiate an Alarm Call. It may take several seconds for the radio to complete its power on process before initiating the Alarm call.

14 SC20 Series hand-portable radio

Getting Started

Antenna

Your radio must be fitted with an antenna at all times (unless your radio is used with an external antenna such as an RSM) during operational periods. Transmitting without an antenna attached may damage the product. Your radio is designed for use with Sepura approved antennas.

Always ensure that the seal between the antenna and the radio ismaintained.

Never touch the antenna when the radio is transmitting. Ensure your radio is powered off before fitting or removing the antenna.

Fitting the antenna

1. Insert the base of the antenna into your radio's antenna connector.

2. Rotate the antenna clockwise until it is finger tight. Then apply another 1/4 turn clockwise.

Removing the antenna

Rotate the antenna counter-clockwise until it can be removed from the radio.

User Guide 15

Fitting a microSD card

Your radio supports microSDHC 32 GB cards that must be formatted for the FAT16 file system.

1. Lift the cover using a small screw driver or tweezers.

2. Carefully lift the metal retainer and insert the card as shown.

NOTE: Use care when opening/closing the metal card retainer. If it becomes detached, it can be clipped back into place.

3. Carefully close the metal retainer.

4. Close the cover. Using your thumbs, press downward firmly on either side of the cover as shown to secure each tab. You must ensure that the compartment cover is secured. Not securing the cover will affect your radio's IP rating.

16 SC20 Series hand-portable radio

User Guide 17

Fitting a Smartcard

If required by your network operator, you may need to fit a Smartcard to your radio.

1. Lift the compartment cover using a small screw driver or tweezers. The cover is secured by two tabs located at the top of the cover, either side of the recess.

2. Insert the card into the slot on the underside of the cover as shown, ensuring that the card is secured between the two tabs.

3. Close the cover. Using your thumbs, press downward firmly on either side of the cover as shown to secure each tab. You must ensure that the compartment cover is secured. Not securing the cover will affect your radio's IP rating.

Caution! Risk of damage to the radio. Do not attempt to remove the card holder cover by levering along the sealed edges with tooling. The cover must be refitted correctly to retain the radio's IP rating.

Caution! Risk of damage to the radio. Do not over-extend the card holder in the open position as this can cause permanent damage.

18 SC20 Series hand-portable radio

Power on

To power on, press and hold (2 seconds) the Cancel/Home key.

Your radio attaches to the last selected talkgroup when it is powered off (if it is 'in service'). This is customisable.

Depending on your radio's customisation any of the following may display:

the percentage of charge remaining, if a Sepura battery is fitted

a company logo

a splash screen

a welcome screen

a PIN entry screen

NOTE: A message may be displayed relating to the authenticity of your battery or attached accessory. A message may appear if your software licence has or is about to expire.

If your radio supports Radio User Assignment (RUA), which authenticates your radio on the network, you may be prompted to log on to your network. See Authentication on page77.

Transmitting in 3W RF is only available when using a Sepura 3W battery. During power on the radio checks the authenticity of the battery and whether it has the capacity for the radio to transmit 3W RF. A message displays and the power may be limited if the radio cannot transmit in 3W RF when licensed to do so.

If an accessory is detected when the radio is powered on, and it is the same accessory that was attached at power off, the radio will continue to operate using the selected accessory profile. See Accessory profiles on page122.

Power off

Caution! Risk of damage to the radio. Do not power off the radio by removing the battery. The radio must be powered off correctly to ensure that it performs a controlled 'powered down'.

To power off, from the Home screen press and hold (4 seconds) the Cancel/Home key.

Scroll to the Shutdown option, then press the Select key to power off your radio. Before powering down, alerts and messages may be sent.

If your radio is configured to provide an option to delete Callouts, navigate to Shutdown or Delete Callouts then press the Select key.

User Guide 19

Locking and unlocking the keypad

To prevent accidental activity during operation, you can lock the keypad. This will also prevent access to the radio's functions if the radio is stolen. When the keypad is locked, the Key icon

appears in the status line.

The keypad can be locked manually or set to lock automaticallyafter a period of inactivity.

NOTE: If customised, your radio's keypad can be locked when an accessory is attached.

Receiving calls with locked keypad

If you receive a telephone call when the keypad is locked your radio can be customised so that the Select/Send key can still be pressed to answer it. If the call isaccepted the whole keypad is unlocked. Your radio can also be customised so that you can press the Cancel/Home key to reject the call and in this case the keypad remains locked.

Navi-knob with locked keypad

Your radio may be customised so that the Navi-knob is locked when the keypad is locked. In this case you cannot alter the volume by rotating the Navi-knob.

Your radio can also be customised so that the Navi-knob remains unlocked and in this case it can be used for volume control only while the keypad is locked.

Side button soft keys with locked keypad

Your radio may be customised so that the side button soft keys (A,B and C) are locked when the keypad is locked. In this case you cannot activate any programmed features bypressing the buttons.

Your radio can also be customised so that the side button soft keys (A,B and C) remain unlocked and in this case they can be used to activate any programmed featureswhile the keypad is locked.

To lock/unlock the keypad:

Press the * (star) key (or a designated soft key), then press the OK context key to lock/unlock the keypad.

To quickly lock and unlock the keypad, press and hold (2 seconds) the * (star) key.

If you press any other key while the keypad is locked no action is taken. The Navi-knob remains unlocked when the keypad lock is enabled. A message is displayed to remind you that the keypad is locked.

Alternatively, you can:

20 SC20 Series hand-portable radio

1. Select Menu > Options > Settings > Keypad Lock.

2. Press Lock to lock the keypad.

Setting the radio to automatically lock the keypad

You can set the radio to automatically lock the keypad after a period of inactivity.

1. Select Menu > Options > Settings > Timed Keypad Lock.

2. Press Toggle to enable/disable auto keypad lock.

Home screen

The top level screen, known as the home screen, appears when the radio powers on and when it is idle.

To quickly get backto the home Screen, press and hold (2 seconds) the Cancel/Home key.

The status line, at the top of the screen, displays various icons to indicate the state of operation or when certain functions such as keypad lock have been activated. It can also be configured to display the Network Name when the radio is idle.

The context key labels at the bottom of the screen indicate what the context key directly below the label is configured to do. These labels change according to where you are in the menu hierarchy.

# Description

1 Status line showing the radio coverage signal strength, battery charge indicators, and

operational status icons.

2 Information area containing information that only appears on the Home screen. This is

customised by your service provider or organisation. It may show date and time, your selected talkgroup, folder and network name (Mobile Network Code Alias).

3 Context key options (available in the Home screen).

User Guide 21

Shortcut Bar

You can easily access commonly used radio features such as your Inbox, and turn features on and off using the Shortcut Bar. The Shortcut Bar can contain up to 5 radio features and some of these can be paired with notifications to alert you to a missed call or a new message in your Inbox.

To open the Shortcut Bar, in the Home screen press the Shortcut context key or the Up navigation key.

# Description

1 Use the navigation keys to scroll through the notifications and features. Notifications

always appear to the left of features. Press the Right navigation key to continue scrolling right to view more shortcuts (if available).

2 To open a notification or feature, highlight it and press the Select context key.

3 Press the Back context key to close the Shortcut Bar without opening a feature. The

Shortcut Bar cannot be closed if there are notifications.

Notifications

Like a Smartphone, your radio can display notifications to indicate a missed call or new message. They also appear when certain functions are enabled such as mute and transmit inhibit. Your radio can display up to 5 notifications, and up to 5 shortcuts for commonly used radio features.

Some features can be paired with notifications, such as your Inbox so when a message is received a notification appears in the Shortcut Bar to alert you to the unread message. When paired with a feature, the feature icon appears with a notification badge . Notifications paired with features appear to the left of all other feature icons.

The following notifications can be paired with a feature:

Icon Notification Paired Feature

Unread message Inbox

Missed call Call History

Missed Callout Callout

To close a notification:

From the Home screen, press the Shortcut context key or the Up navigation key to open the Shortcut Bar, highlight the notification then press the Select context key. Use the feature in the usual way, for example, read an unread message or respond to a missed call. The notification automatically closes and disappears from the Shortcut Bar.

22 SC20 Series hand-portable radio

Options Manage your Bluetooth® devices and settings. Personalise your radio settings such as backlight, text size and language. Reset your radio to the last customisation, with options to keep personal data settings such as contacts in the phonebook.Enable Connector Protector when working in salt laden environments to protect your radio.

User Profiles Select customised profiles designed specifically for the way you work.

Help View help, such as a list of customised soft keys on your radio.

SmartMenus

SmartMenus are designed to provide quick access to regularly used radio features, usually with a common theme. Your service provider or organisation may customise your radio with a number of SmartMenus, for example you may have a SmartMenu containing all your QuickStatus messages, another for user profiles and another for selecting operational modes such as toggling on/off covert mode, Transmit Inhibit, loudspeaker mute and so on.

SmartMenus are assigned to a soft key, either a Side key or one of the keys on the keypad. To open a SmartMenu, press the Side key or press and hold (1 second) the assigned key on the keypad.

Use the navigation keys to scroll the list of options on the SmartMenu. Options are labelled with a number, shown to the right of the option. To select the option, press the key that corresponds to the number of the option, for example to select option 3, press the 3 key. Note that using this method only options numbered 1 to 12 can be selected using the keys on the keypad (press 0 for option 10, the Star (*) key for option 11 and the Hash (#) key for option 12). For options numbered 13 onwards, scroll to the option (highlight it), and press Select.

Help

The Help menu displays a free text area which is usually customised to indicate radio soft key assignments. It may also be used to record any required help text.

24 SC20 Series hand-portable radio

To access help

Use one of the following:

Press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select Help.

Press a dedicated soft key (default is normally key ‘0’ zero).

Press Menu > Help.

User Guide 25

Emergency operation

Emergency operation is available in TMO if the radio is in service. If your radio is operating in DMO when you make the emergency call, the radio switches to TMO before making the emergency call. If the radio cannot make the call in TMO, the radio automatically switches back to DMO to make the call.

The red button on the top of your radio can be programmed to initiate an Alarm call at any time when your radio is in operation. This button is known as the Emergency Button.

Your radio may be customised to perform one or more of the following:

Initiate an Alarm call set up to one or more pre-defined users (typically to your dispatcher and other members of your talkgroup) and/or;

Send an Emergency Status message to an individual, the dispatcher or a talkgroup and/or;

Send a position report (GPS dependent).

If you are working in RF sensitive areas and have enabled Transmit Inhibit, prohibiting radio transmission, initiating an Alarm call will override the Transmit Inhibit feature and the Alarm call will be transmitted.

Your service provider or organisation can provide information on how your radio is customised for Alarm calls and how to operate your radio in emergency situations. If you are working in a sensitive environment your radio may be customised for Silent Alarm calls where audible and display alerts are disabled, or your radio may be customised for Live Microphone that allows you to call for assistance hands-free without pressing the PTT button.

Silent Alarm Call

If you are working in sensitive environments where the audible and display alerts associated with an Alarm call are inappropriate, your radio can be customised to make a Silent Alarm call (without acoustic or screen alerts). Silent Alarm calls cannot be activated when operating in Lone Worker or Man Down modes.

When a Silent Alarm call is made, the radio displays the Home screen with the talkgroup associated with call. During the call you may navigate away from the Home screen.

Live Microphone feature

Your radio may be customised with the Live Microphone feature. This feature allows you to broadcast a call for assistance hands-free for a specified period of time and without having to press the PTT button. The radio automatically cycles between transmit and receive communication during a programmed period of time (seconds). Live Microphone is cancelled when the time expires or by pressing the PTT button.

26 SC20 Series hand-portable radio

Making an Alarm call

You can still make an Alarm call if the keypad is locked.

To make an Alarm call

1. Press and hold (2 seconds) the Emergency button; a confirmation beep sounds.

2. Release the button and speak into the microphone.

During an Alarm call:

the microphone is ‘live’ for a programmed period (seconds) allowing you to speak hands-free without pressing the PTT button (customisable)

the LED illuminates solid red

your radio sounds audible tones

a large emergency symbol appears on the screen

your identity and talkgroup appears on the display of those receiving the Alarm call

Receiving an Alarm call

An Alarm call overrides any existing calls on the talkgroup.

You know you are receiving an Alarm call when:

your radio sounds an audible tone

the LED flashes red

the emergency symbol appears on the screen

your radio status changes to Emergency

Clearing an Alarm call

You can only clear an Alarm call that you have initiated.

To cancel the Alarm call, press the Clear context key.

To cancel the Alarm call, press the Call Clear key, the Clear context key or the Cancel/Home key. Alternatively, your radio may be customised to use the Emergency button to cancel the Alarm call.

Depending on which network is being used, if the TETRA Alarm call is a group call, then—although both of the TETRA Alarm call exit functions will clear the TETRA Alarm call on the call originator’s radio—it will not remove the alarm from the system. Radios alerted to the emergency may, depending upon the infrastructure configuration, remain in the TETRA Alarm call condition until the dispatcher clears the call from the system.

When the Alarm call is cancelled, your radio returns to the talkgroup that was selected before the call was initiated.

User Guide 27

Power on Alarm call

If your radio is powered off, press and hold (3 seconds) the Emergency button to power on and initiate an Alarm call. Any customised Welcome screen is not displayed during power on. It may take several seconds for the radio to complete its power on process before initiating the Alarm call.

If your radio supports Radio User Assignment (RUA), which authenticates your radio on the network, you may be prompted to log on to your network before the Alarm call is initiated. Contact your service provider for information. See Authentication on page77.

28 SC20 Series hand-portable radio

Sound

Your radio is equipped with a loudspeaker for use during PTTcalls and an earpiece for use during telephone calls. You can adjust the volume of the speaker and increase the sensitivity of the microphone (see Whisper mode on the next page) so that you can speak more quietly. Your radio also uses sound to alert you to the various operational states.

Adjusting the volume

Rotate the Navi-knob to adjust the volume. A vertical volume meter displays to indicate the current volume level. The radio sounds an audible tone at the new volume level.

Adjusting the volume of an audio accessory is achieved using Accessory Profiles. See Accessory profiles on page122.

Loudspeaker on/off

A soft key may be customised to toggle the speaker on and off.

Alternatively:

1. Select Menu > Options > Settings > Loudspeaker ON/OFF.

2. Press Toggle or press the Select/Send key.

Loudspeaker high/low audio mode

A soft key may be customised to toggle the audio output between the radio’s speaker (high audio mode) and earpiece (low audio mode) as required.

An icon is displayed on the status line to indicate the current mode:

Icon Notification

High audio mode

Low audio mode

When the radio is in the loudspeaker high/low audio mode:

If an RSM is connected, audio is routed to the RSM speaker in high audio mode and to the radio’searpiece in low audio mode.

If an earpiece accessory is connected, audio is routed to the accessory in both modes.

When the radio is inserted in a car kit cradle, audio is routed to the car kit speaker in high audio mode and to the handset earpiece in low audio mode.

User Guide 29

During incoming or outgoing emergencycalls, audio is always routed to the radio's speaker.

A full duplex call is always routed to the radio's earpiece.

Whisper mode

Whisper mode allows you to talkmore quietly than normal but still be heard and understood by the person you are calling. It can be useful to switch to Whisper mode when providing confidential information.

If you select a User Profile which already increases the sensitivity of the microphone, depending on your radio's customisation Whisper mode may not increase the sensitivity further.

To enable Whisper mode

Depending on customisation, to enable Whisper mode, you can:

press a programmed soft key

rotate the Navi-knob to decrease the volume to below its lowest level

The radio sounds a low-high level alert when Whisper mode is enabled.

To disable Whisper mode:

Depending on customisation, to disable Whisper mode, you can:

press a programmed soft key

increase the volume until the volume level meter displays at least the minimum level

increase the volume to its loudest level then attempt to increase the volume further

The radio sounds a low-high level alert when Whisper mode is disabled.

Audible tone alerts

Certain events on your radio initiate audible tone alerts. These alerts are attenuated when you select a user profile which uses covert mode (see User profiles on page96).

1. To toggle audible alerts

2. Select Menu > Options > Alerts > Audio Alerts.

3. Press Toggle (or the Select/Send key) to toggle alerts on/off.

If your radio is powered off with Audio Alerts disabled, they remain disabled when the radio is next powered on.

Vibration alerts (Haptics)

Your radio can provide vibration alerts and haptic feedback to help you recognise certain events, such as when a key is pressed, for example in a dark environment, or when you are wearing gloves.

30 SC20 Series hand-portable radio

To toggle vibration alerts

1. Select Menu > Options > Alerts > Vibrator Alerts.

2. Select one or more of the following options:

Vibrator (Voice)—vibrate on incoming individual half-duplex or full-duplex calls

Vibrator (Data)—vibrate on incoming SDS or Status messages

Vibrator (Alarm Key)—vibrate when Emergency Button is pressed

Vibrator (Key Press)—vibrate when any key (except Emergency Button and PTT) is

pressed

3. Press Toggle or the Send/Select key to enable/disable it as required.

4. To return to the Display Settings menu press Back or the Cancel/Home key.

To stop the radio vibrating when a voice call isreceived, press a Context key or the Select/Send or Cancel/Home key.

User Guide 31

Personalising your radio

You can personalise your display settings (such as text size, backlight, inverting the screen and change languages) and create a personal phone book containing your own contacts.

Invert the display

When you are wearing the radio on your shoulder, attached to a belt or to a body vest, you may want to flip the display upside down to make it easier to read. The Invert Display option rotates all screen elements by 180 degrees.

This feature is commonly assigned to a soft key or SmartMenu.

To invert the display:

1. Select Menu > Options > Settings > Display Settings > Invert Display.

2. Press the Toggle context key. When a tick appears in the check box, the display is flipped, and when the check box is empty the display is set to normal.

When the display is inverted, the navigation keys work in opposite to their normal function. Press the Up key to scroll down and the Down key to scroll up. The Right key to scroll left and the Left key to scroll right.

Adjusting the backlight

When a call or message is received, and when you press any key, the backlight lights up the display and keypad. The length of time the backlight illuminates is set during customisation.

To adjust the backlight:

You can toggle the backlight on/off by using a soft keyor from a SmartMenus on page24 (if customised).

Alternatively:

1. Select Menu > Options > Settings > Display Settings > Backlight.

2. Press the Toggle context key.

To adjust brightness:

1. Select Menu > Options > Settings > Display Settings > Day/Night Mode.

2. Select Backlight Level.

3. Rotate the Navi-knob to adjust the intensity of the backlight and the keypad illumination on a scale of 1–7 (max.).

32 SC20 Series hand-portable radio

Day/Night mode

When a call or message is received, and when you press any key, the backlight lights up the display and keypad. A bright display can be a potential distraction, particularly when driving at night or in poor lighting conditions. Day/Night mode lets you adjust the intensity of the backlight and keypad illumination to suit your working conditions. Night mode reduces the glare from the display, making it ideally suited for night time use.

When the preferences for day and night mode have been set, switching between the modes automatically adjusts the backlight and display settings.

A soft key may be customised to switch between Day/Night mode.

To change Day/Night mode settings

1. Select Menu > Options > Settings > Display Settings > Day/Night Mode.

2. Scroll to each option (highlight it) to make your adjustments:

Day Mode—to toggle between Day Mode and Night Mode press the Toggle context key.

Backlight Enabled—to toggle the backlight on/off press the Toggle context key. When a tick appears in the box, the backlight is on, and when the box is empty, the backlight is off.

Backlight Level—to adjust the intensity of the backlight and the key pad illumination on a scale of 1 to 7 .

Adjusting text and icon size

Your radio uses the default size for the text and icons set during customisation, however it also supports a number of different size modes that control how text and icons are displayed, which can make them easier to see from a distance.

NOTE: When selecting larger modes, some prompts or icons may not appear on the radio display.

Your radio supports the following modes:

Normal Mode allows the maximum amount of information available to be displayed in a compact character size.

Large Mode displays screen information in a large character size.

Very Large Mode displays the talkgroup number or talkgroup name, as customised, in an extra

large size on the Home screen with all other screens in Large mode.

Custom displays the Home screen, menu and WAP browser in predefined text sizes set during customisation. Only the Home screen supports Very Large mode, with other screens set to either Normal or Large mode.

User Guide 33

NOTE: Depending on the customisation of the Home screen, if the date is shown on the Home screen it may be truncated in Very Large Mode. If the date format YYYY.MM.DD is used, then the day does not display.

To change text mode:

1. Select Menu > Options > Settings > Display Settings > Text Size.

2. Use the Up and Down Navigation keys to highlight the mode and then press the Select context key.

The radio displays the Home screen, with the text and icons appearing in the chosen mode.

Setting the display language

Your radio operates in the language chosen during customisation and can support two display languages. The display uses the default language if the radio is only customised for a single language, or the currently selected language if two languages are programmed.

Your radio may be customised with a soft key or provide an option on a SmartMenu to change the display language. See SmartMenus on page24.

To change the language:

1. Select Menu > Options > Settings > Language.

2. Scroll to the language option, and then pressthe Select context key.

The Home screen appears and the display shows the selected language.

Menu style

You can display the menu in Grid, List or Compatibility style.

1. Select Menu > Options > Settings > Display Settings > Menu Style.

2. Select one option:

Grid—set Grid menu style

List—set List menu style

Card—set Card (Compatibility) menu style

34 SC20 Series hand-portable radio

Grid style

highlight itemsusing the four navigation keys

to open an item press Select

to return to the top level screen press Cancel or Cancel/Home key.

List style

highlight itemsusing the Down and Up navigation keys.

to open an item press Select

to return to the top level screen press Cancel or the Cancel/Home key.

User Guide 35

Compatibility style (card)

highlight itemsusing the Left and Right navigation keys

to open an item press Select

to return to the top level screen press Cancel or Cancel/Home key.

Time and Date

Your radio can be customised to display the current time and date on the Home screen. The time is shown in 24 hour format.

To view and edit the time and date

1. Select Menu > Options > Settings > Time and Date.

2. Press Edit or press the Select/Send key.

3. Enter the digitsrequired (see Text entry on page67).

4. Press OK or the Select/Send key to save your changes; press Cancel or the Cancel/Home key to abandon your changes.

36 SC20 Series hand-portable radio

Talkgroups and folders

Talkgroups are pre-programmed onto your radio. Each talkgroup typically contains users who have a similar role or who are within a distinct location or who provide a service that you would use. They are organised into folders to help you quickly select one that is applicable to your environment or situation.

A folder can contain both DMO and TMO talkgroups, but only those talkgroups applicable to the current operating mode, either DMO or TMO, appear when a folder is opened. In TMO, only those talkgroups available on the current network are displayed. The folders available depend on the customisation of your radio; various ‘special’ folders are also programmed into your radio (see

Special folders on the next page).

NOTE: If you want to change from a DMO talkgroup to a TMO one, you need to

change the operating mode first (see Operating Modes on page81).

A top level folder can have a number of sub-folders, similar to a folder structure on a computer, and a folder can contain both folders and talkgroups. If a folder containssub-folders and talkgroups, two

tabs appear—one for sub-folders and the other for talkgroups. You can use the Left or Right navigation keys to switch between the tabs.

Your radio may be customised for Talkgroup Selection Mode or Folder Selection Mode. How you select a talkgroup depends on which mode your radio is customised to use. When you select a talkgroup, the radio attaches to that talkgroup. Your radio can only participate in calls with talkgroups it is attached to via the network. When ongoing calls are detected on any talkgroup your radio is scanning you can join in by pressing the PTT.

Your radio may be customised so that folders can have a subscriber class attribute. The radio will then use cells with a matching subscriber class if a talkgroup is selected from the folder.

When the radio is attached to a talkgroup, the talkgroup and folder appear on the Home screen (see Home screen on page21). If a talkgroup and folder are not shown:

the radio may not have attached to the last used talkgroup at power on, or

it was attached to a DGNA talkgroup which has been deassigned, or

it may be attached to hidden background talkgroups, or

a folder has not been selected (Folder Selection Mode only), or

a change of network may have occurred and the last used talkgroup may not be usable on the current network.

When your radio is powered on, if possible it re-selects either the default talkgroup or connects to your last selected talkgroup.

User Guide 37

Special folders

In addition to the ‘standard’ folders created to contain your talkgroups, your radio can be customised with Special folders. Special folders can only contain talkgroups (they cannot contain folders). Some Special folders are continuously scanned, and when ongoing calls are detected you can join in by pressing the PTT.

The following special folders may be programmed into your radio during customisation:

Favourites—frequently used talkgroups that can be added to the folder during customisation or added by the user.

All—contains every talkgroup programmed into your radio including those in special folders. Only available on radios customised for Talkgroup Selection mode.

DGNA—contains up to 50 dynamically assigned groups. The contents are automatically maintained by the radio and are not customisable in Talkgroup Selection Mode. You can select a DGNA talkgroup. In Folder Selection Mode, the scan state (scanning enabled or disabled) of a talkgroup can be changed and the folder can be emptied using the Folder Restore option.

UDSL—user-defined scan list(s), see User Defined Scan Lists on page43. A list of talkgroups which you can modify yourself. If you select a UDSL instead of a specific talkgroup your radio scans all the talkgroups in that UDSL. Until a UDSL is selected its talkgroups are not scanned for activity. For more information see User Defined Scan Lists on page43. Only available on radios customised for Talkgroup Selection mode.

Always attached—talkgroups which the radio scans continuously for activity. A talkgroup in this folder can be selected as the requested talkgroup in Talkgroup Selection Mode.

Background—talkgroups which the radio scans continuously for activity. You cannot select a background talkgroup in this folder as your requested talkgroup.

38 SC20 Series hand-portable radio

Talkgroup Selection Mode

When the radio is customised for Talkgroup Selection Mode, the selected talkgroup becomes the requested talkgroup to which you make calls.

You can insert frequently used talkgroups in the Favourites folder, making it quicker and easier to change your talkgroup. Additionally your radio may be customised for Quick Groups that allow you to change to a frequently used talkgroup using a soft key.

You can create your own user defined scan lists that are saved into the UDSL special folder. The UDSL folder ‘greys out’ (disables) talkgroups that are invalid for the current network. The scan list allows you to set scanning priorities on the talkgroups, so the radio can prioritise calls between the scanned talkgroups. See User Defined Scan Lists on page43.

User Guide 39

Typical folder arrangement

The following illustration shows how the folders can be used to organise talkgroups:

Selecting a talkgroup

You can use one of the following methods to select a talkgroup:

From the Home screen, press Groups.

From the Menu navigate to the Groups menu.

Use a soft key to return to your Quick Group.

40 SC20 Series hand-portable radio

NOTE: Talkgroups in the Smart Call Folder-1 or Smart Call Folder-2 folders can only be accessed when the appropriate Smart Call mode has been selected from the Speech Call Settings screen or by using a soft key. (See Smart Calls on page63.)

Standard talkgroup selection

From the Home Screen, press the Groups key. The current selected folder and talkgroup appear in the talkgroup selection box.

2. If you want to change to another talkgroup within the same folder, simply enter the number of the talkgroup, or select the All Folder which contains all the talkgroups and enter the number of the talkgroup.

3. Use the Left and Right navigation keys to move between folders at the same level. Use the Up and Down navigation keys to move between the folder levels (sub-folders).

Rotate the Navi-knob to scroll through the talkgroups within the currently selected folder. The directional arrows under the talkgroup name indicate the rotational direction of the Navi-knob.

Press the Select context key to attach to the talkgroup.

Customised talkgroup selection

When the radio is customised to use the Left and Right navigation keys for talkgroup selection:

From the Home Screen, press the Left or Right navigation keys. The current selected folder and previous/next talkgroup folders appear in the talkgroup selection box. If customised you can scroll through the talkgroups continuously.

2. Use the Navi-knob to move between the folder levels (sub-folders).

User Guide 41

3. Press the Select context key to attach to the talkgroup.

Opening a folder

1. Select Menu > Groups > Folders.

2. Highlight a folder and press Open.

To navigate back ‘up’ the folders list, press Back.

Searching for folders and talkgroups

You can search for talkgroups or folders by filtering on a text string. Items which do not match the string are temporarily ‘filtered out’ of the list.

You can use either:

Search card—to filter the current talkgroup/folder folder.

Search all—to filter across all talkgroups and folders

1. To search inside a specificfolder, open that folder.

2. Press Options then select Search card or Search all.

Enter characters you wish to filter against (see Text entry on page67).

The list of matching names is dynamically filtered as characters are entered. Only matching talkgroups or folders remain in the list.

4. To cancel the filter operation select the Stop search option.

Inserting a talkgroup into a folder

If a folder is editable you can use the Insert option to insert a talkgroup into it.

Deleting a talkgroup from a folder

If a folder is editable you can use the Delete option to remove a talkgroup from it. The talkgroup can still be selected from the All folder if customised, or by entering the talkgroup number directly in the Talkgroup Selection box.

Create a ‘favourite’ talkgroup folder

To quickly access frequently used talkgroups, you can add them to the Favourites folder.

1. Select Menu > Groups > Folders > Favourites.

2. Press Options, then select Open.

42 SC20 Series hand-portable radio

3. Navigate to the New Group option then press Options.

4. Press Insert.

5. Select the talkgroup you want to add (from any folder).

6. Press Select to insert the talkgroup into the Favourites folder.

If the New Group option is not available, you do not have 'edit' permissions on the Favourites folder. The Favourites folder must be set to 'Edit' at customisation.

Quick Groups

You can quickly change to a different talkgroup by pressing a customised Quick Group soft key specified for that talkgroup.

To select the Quick Group talkgroup

Press the customised Quick Group soft key. Alternatively, view the Quick Group using the menu then press Select.

To view your Quick Groups

You can view the talkgroups and folders associated with your assigned Quick Groups.

1. Select Menu > Groups > Quick Groups.

2. Use the Up and Down navigation keys to highlight a Quick Group then press Select.

To change the talkgroup associated with a Quick Group

Your radio can be customised to allow you to change the talkgroup associated with a Quick Group.

These changes may be overwritten when your radio is reprogrammed.

Select and view a Quick Group (described in To view your Quick Groups above) then:

Select Options > Change > Current.

Your current talkgroup is now associated with the selected Quick Group.

User Defined Scan Lists

A User Defined Scan List (UDSL) is a list of talkgroups which are either fixed, or user-definable. Any talkgroups in the UDSL that are invalid for the current network are disabled and are shown ‘greyed out’ in the talkgroup list.

Until a UDSL is selected the talkgroups it contains are not scanned and your radio cannot receive calls from them. Your radio can have a maximum of 20 UDSLs, and up to 10 talkgroups can reside within each UDSL.

If you select a UDSL (in the same way as you select a talkgroup):

the talkgroups it contains are scanned, allowing your radio to receive calls from any of the talkgroups in the UDSL

the UDSL icon is displayed in the right hand corner of the radio display

User Guide 43

calls are made to the talkgroup designated as the 'selected talkgroup'. If there is no selected talkgroup in the UDSL, callsare made to the talkgroup with the highest priority.

Each talkgroup in a UDSL can have up to three different levels of user-definable group scan priorities which are used by your radio when deciding which call to follow when a call on one talkgroup is active and a call on another talkgroup is received. The scan priority of each talkgroup in a UDSL is shown at the right hand side of the screen as (High), (Normal) or (Low). You can designate a selected talkgroup in each UDSL. You can add and remove talkgroups from a UDSL.

View and edit scan list

1. Select Menu > Groups > Scan Lists.

2. Use the Up and Down navigation keys to select one of the UDSLs and press Open.

3. Press Edit.

Change default (selected) talkgroup

1. Use the Up and Down navigation keys to select one of the talkgroupsin the UDSL.

2. Select Edit > Options > Select.

3. Select Edit > Options > Save.

Add a talkgroup

1. Press Options > Add.

2. The talkgroup selection box is activated. Select a talkgroup as described in Selecting a talkgroup on page40 then press Select.

3. Select Edit > Options > Save.

Remove a talkgroup

Select the talkgroup you wish to remove then:

1. Select Edit > Options > Delete.

2. Select Edit > Options > Save.

44 SC20 Series hand-portable radio

Changing group scanning priority

1. Select Edit > Options > Change Priority.

2. Select scan priority (High), (Normal) or (Low) then press Select.

3. Select Edit > Options > Save.

Scanning ON/OFF

Scanning of talkgroups can be enabled and disabled. If scanning is disabled, the radio will ignore incoming calls on these talkgroups. Your current talkgroup is always scanned.

Background talkgroups are always scanned and will continue to be scanned when scanning is disabled.

1. Select Menu > Groups > Scanning ON/OFF.

2. Press Toggle (or the Select/Send key) to enable/disable scanning.

Folder Selection Mode

If you radio is customised for Folder Selection Mode, you will need to select a folder, which is typically configured with zero or one selected TMO talkgroup and/or one selected DMO talkgroup, which the radio uses to make calls.

When a folder is selected and a talkgroup within that folder is selected as the requested talkgroup, they appear on the Home screen. If a folder is not selected when the radio powers on, the message 'No Folder' appears on the Home screen. When a folder is selected that does not have a selected talkgroup, the message 'No Selected Group' appears.

Depending on the customisation of your radio, when you press the Groups key from the Home screen, one of the following is activated:

Folder list. The current selected folder opens. You can change the talkgroup within the selected folder or use the Back key to display the Folder list (a list of selectable and nonselectable programmed into your radio) and choose a new folder. The selected folder within the Folder list and the selected talkgroup within a folder are indicated by the icon.

Talkgroup Selection box. The selected talkgroup (appears in bold typeface) and the selected folder are displayed within a selection box. Only those talkgroups that are selectable within the selected folder appear in the selection boxand you can scroll through the talkgroups using the Navi-knob. An icon appears to the left of a TMO talkgroup, indicating the scanning priority and whether or not the talkgroup is scan-enabled. You can select another folder by scrolling through the folders at the same level as the current folder or those at a higher level or sub-folders within the hierarchy.

NOTE: Only those talkgroups and folders that are selectable appear in the Talkgroup Selection box. Non-selectable folders and talkgroups, such as the Always Attached and the Background folders, do not appear for selection. The exception is the DGNA folder where a talkgroup from the folder can be selected, but the selected folder remains unchanged.

User Guide 45

All the TMO talkgroups within the selected folder that are scan-enabled1and valid for the current network contribute to the scan list that the radio uses to prioritise calls. If a talkgroup is editable2you can change its scan state (to enable or disable scanning), change its scanning priority (see Scanning talkgroups on page49) and select or deselect it.

A talkgroup can be copied from a folder to another editable folder3, for example you can copy talkgroups from Special folders such as the Always Attached folder into a generic folder and copy frequently used talkgroups to the Favourites folder, making it quicker and easier to change your talkgroup.

Your radio may be customised for Quick Folders, which allow you to quickly change to a frequently used folder using a soft key.

Opening the current folder

Use one of the following methods to open the current folder:

From the Home screen, press Groups and depending on the customisation of your radio, either the current selected folder opens displaying all talkgroups within the folder, or the Talkgroup Selection box opens displaying the selected talkgroup and folder.

From the Menu select Groups > Folders to open the current selected folder.

Selecting a folder

Use one of the following methods to select the current folder:

From the Home screen, press Menu then select Groups > Folders to displaythe current selected folder containing the selected talkgroup.

From the Home screen, press Groups. Depending on the customisation of your radio, either the current selected folder opens displaying all talkgroups within the folder, or the Talkgroup Selection box opens displaying the selected talkgroup and folder.

Additionally, you can select a folder by pressing a soft key to select a Quick Folder or select a folder by entering its Folder ID (see Selecting a folder using the folder ID on the facing page) if customised.

You cannot select the DGNA, Always Attached, Background or Smart Call folder as your selected folder.

A talkgroup within the folder must be selected before you can make calls. See Selecting a

talkgroup on the facing page.

To select a folder using the folder list:

1. From the Home screen, press Menu, then select Groups > Folders to open the current folder.

In Radio Manager folder properties, the talkgroup option In Scan List isselected.

In Radio Manager folder properties, the talkgroup option Editable is selected.

In Radio Manager folder properties, the Subject Content option is set to Edit.

46 SC20 Series hand-portable radio

2. Press Back to navigate back 'up' the folders list.

3. Scroll to the folder (highlight it) and press Options, then scroll to the Select option and press Select.

Only talkgroups which are valid for the current network are listed in the folder.

To select a folder and talkgroup using the Talkgroup Selection box:

1. From the Home screen, press Groups. The current selected folder and talkgroup are displayed in the Talkgroup Selection box. Note that the selected talkgroup appears in bold typeface and an icon indicating the scanning priority and whether or not the talkgroup is scanenabled (no icon appears for DMO talkgroups).

If you want to change to another talkgroup within the same folder, simplyenter the number of the talkgroup.

2. Use the Left and Right navigation keys to move between folders at the same level. Use the Up and Down navigation keys to move between the folder levels (sub-folders).

Rotate the Navi-knob to scroll through the talkgroups within the currently selected folder. The

directional arrows under the talkgroup name indicate the rotational direction of the Navi-knob.

4. Press Select to select the folder and attach to the talkgroup.

Selecting a folder using the folder ID

Every folder has a unique identification number (ID) and you can use this IDto quickly select the folder.

Press the assigned soft key to open the Folder ID box. Enter the number of the folder (the name of the folder appears) and press Select. The folder is now your selected folder and the selected talkgroup within the folder is your requested talkgroup.

If the folder name does not appear when you entered the folder ID, the folder ID is incorrect.

Selecting a talkgroup

The selected talkgroup within each folder only becomes your requested talkgroup when the folder is selected. Depending on the customisation of your radio, you will use one of the following methods to change the talkgroup.

You can only select a talkgroup that is editable.

User Guide 47

To select a talkgroup from the folder:

From the Home screen, press Groups to open the current folder. The selected talkgroup within the folder is indicated by the icon.

2. Scroll to the talkgroup you want as your requested talkgroup and press Select. Selection is indicated by the icon.

To select a talkgroup using the Talkgroup Selection box:

1. From the Home screen, press Groups. The selected talkgroup and folder appear in the Talkgroup Selection box. The current talkgroup appears in bold typeface.

2. Rotate the Navi-knob to scroll through the talkgroups within the currently selected folder. The directional arrows under the talkgroup name indicate the rotational direction of the Navi- knob.

3. Press Select to attach to the talkgroup. The talkgroup appears in bold typeface. If you have selected a TMO talkgroup, an icon appears to the left of the talkgroup name indicating the scanning priority and whether or not the talkgroup is scan-enabled (no icon appears for DMO talkgroups).

Copy a talkgroup to another folder

Sometimes you may want to copy a talkgroup to another folder, for example you may want to copy your frequently used talkgroups into the Favourites folder. You can copy talkgroups from any folder but only place them into a folder that is editable.

You cannot copy a talkgroup from the Background or DGNA folder, or background/always scanned talkgroups within any folder. If all editable folders contain the maximum number of talkgroups, the Copy option is disabled because all of the destination folders are full. A talkgroup cannot be copied into a folder that already contains that talkgroup.

When a talkgroup is copied, it does not retain its properties (scan state, scan priority and selection). For example, if you copied a talkgroup that has scanning enabled, a scanning priority of High and it is the selected talkgroup, when it is copied into the destination folder the scan state is disabled (not scanned), the scanning priority remains the same and it is not the selected talkgroup.

48 SC20 Series hand-portable radio

NOTE: You can copy a talkgroup from the Always Attached folder for the purpose of making it your selected talkgroup. Any changes to the talkgroup's properties, such as the scanning priority and scan state, will be overridden by the properties set in the

Always Attached folder.

To copy a talkgroup:

1. From the Home screen, press Menu then select Groups > Folders to open the current folder. If you want to open another folder press Back to navigate 'up' the folder list, select the folder and then press Open.

2. Select (highlight) the talkgroup you want to copy.

3. Press Options, scroll to the Copy option and pressSelect.

4. A list of available folders appears. Scroll to the folder you want to insert the talkgroup in to, and press Select. A green tick is displayed if the talkgroup has successfully been copied to the folder.

Delete a talkgroup

You can only delete a talkgroup from a folder if the folder is editable.

1. Select the talkgroup (highlight it) and press Options.

2. Scroll to the Delete option and press Select.

3. Press OK to delete the talkgroup from the folder.

Scanning talkgroups

The talkgroups that are scanned and the priority scanning order within a folder are set during customisation. If the talkgroup is editable, you can change the scan priority and the scan state (enable or disable scanning).

There are three scan priorities which are used by the radio when deciding which call to follow when in a call and another call is received.

NOTE: You cannot edit the properties (scan state and scan priority) of the talkgroups in the Always Attached, Background or Smart Call folders.

The scan priority appears on the left of the talkgroup as a series of bars (more bars indicate higher priority). If the scan state is enabled the icon appears in the right-hand corner of the scan priority icon.

Symbol Priority

Low priority scanned

Low priority not scanned

User Guide 49

Symbol Priority

Medium priority scanned

Medium priority not scanned

High priority scanned

High priority not scanned

Background talkgroup not scanned

Background talkgroup scanned

To scan a talkgroup:

1. From the Home screen, press Menu then select Groups > Folders to open the current folder. If you want to open another folder, press Back to navigate 'up' the folder list, select the folder and press Open.

2. Select the talkgroup you want to scan and press Options, then select the Scanned option and press Select. The scanning iconappears in the right-hand corner of the scan priority icon.

To stop scanning a talkgroup, select the talkgroup and press Options, scroll to the Not Scanned option and press Select.

To change the priority of a talkgroup:

2. Select the talkgroup and press Options. Scroll to the Set Priority option and press Select.

3. Scroll to the priority setting (High, Medium or low) and press Select. The scan priority icon to the left of the talkgroup changes to the new priority.

Restore folders

The selected folder or all folders can be restored to their original settings. Only editable generic folders, the Favourites and DGNA folders can be restored.

When you restore a folder or all the folders, the following occurs:

any talkgroups added to a folder will be removed,

any deleted talkgroups will be restored,

talkgroup properties (scan state and scan priority) are restored, and

the selected talkgroup for each mode (TMO and DMO) is reset.

You cannot restore the Always Attached, Background or Smart Call folders.

50 SC20 Series hand-portable radio

To restore a folder:

1. Select the folder and press Options.

2. Scroll to the Restore Defaults option and press Select and then select the Restore Folder

Defs. and press Select.

To restore all folders:

When all the folders are restored, the DGNA folder is emptied of talkgroups, and the radio will reboot on completion of restoring the folders.

1. From the folder list press Options, then scroll to the Restore Defaults option and press Select.

2. Scroll to the Restore All Defaults option and press Select. Press Select to confirm the request to reset all folders.

Viewing attached groups

You can quickly view all the talkgroups that the radio is currently attached to (scanning). Only those talkgroups in the generic, Background, DGNA, Always Attached and Smart Call folders are displayed.

1. From the Home screen, press Menu then select Groups > Folders to open the current folder. Press Back to navigate back 'up' the folder list.

2. With the folder selected (highlighted) press Options, then select the Attached Groups option and press Select.

Use the Up and Down navigation keys to scroll through the list of attached talkgroups.

Quick Folders

You can quickly change to a different folder by pressing a customised Quick Folder soft key. Your radio may be customised for up to 5 Quick Folders (Folders 1-5) for each operating mode (TMO and DMO). Each Quick Folder is assigned to a soft key on the keypad.

You can choose which frequently used folders to assign to your Quick Folders (if customised). You can view the folders that are assigned as Quick Folders, however no talkgroup information is displayed (you will need to open the folder to view the talkgroup information).

To assign a folder as a Quick Folder:

1. From the Home screen, press Menu then select Groups > Folders to open the current folder, then press Back to navigate back 'up' the folders list.

2. Select the folder you want to assign to a Quick Folder. Press Options, scroll to the Set Quick Folder option and press Select.

3. Scroll to the Quick Folder (Folders 1 to 5) you want to assign this folder to and press Select.

User Guide 51

To view your Quick Folders:

1. Select Menu > Groups > Quick Folders. Select the Folder (1 to 5 depending on customisation) and press Select to view the folder assigned as this Quick Folder.

Scanning ON/OFF

Scanning of talkgroups (those that are always scanned or are background talkgroups) in the current selected folder and the Background folder can be enabled and disabled. If scanning is disabled, the radio will ignore incoming calls on these talkgroups. Your current talkgroup is always scanned.

1. Select Menu > Groups > Scanning ON/OFF.

2. Press Toggle (or the Select/Send key) to enable/disable scanning.

52 SC20 Series hand-portable radio

Contacts

Details of regularly used contacts are stored in a phone book. The phone book has a series of folders labelled Menu, Search, All and Personal. Your radio may have additional folders containing contacts programmed into your radio during customisation.

The Personal folder contains contacts you create (personal contacts). This folder only appears when you create your first personal contact. The All folder contains both personal contacts and contacts programmed into your radio.

Each contact can have up to six associated numbers. A maximum of 6000 numbers can be held in

the phone book. The icon next to each contact indicates the dial mode, a radio or to a telephone, of the first number associated with it.

Contacts are arranged in a series of up to 64 folders including the following:

All — contains all contacts in the Phone book

Menu — contains options to create and delete contacts in your Personal folder

Search — allows you to search the entire Phone book for contacts and numbers. Initially lists

the names of all the folders in the phone book and the number of contacts in each folder.

Personal — contains contacts you create. This is the only folder you can edit.

NOTE: The Personal folder is hidden until you create your first personal contact.

NOTE: If customised you can also press the >Shortcut context key in the Home

screen to open the Shortcut Bar, then select the >Phone book.

To open the Phone book, from the Home screen, press the Menu context key, then select Phone > Contacts.

Searching and filtering contacts

You can search the entire phone book for contact names and numbers, or filter the contacts within a folder by entering a search string into the Search Bar at the top of any folder (except Menu):

When the search is complete:

the Search folder lists folders containing at least one entry containing the search string, and the number of entries in those folders. You can open any of the listed folders.

all other folders are filtered to show their matching entries above a dotted line. All nonmatching entries are listed below the dotted line.

Spaces in a search string ‘split’ it into separate strings. Search attempts to match each string in sequence.

User Guide 53

To search for contacts and numbers within the phone book:

1. Select Menu > Phone > Contacts. Navigate to the Search folder.

2. Press the Up navigation key to open the Search Bar.

3. Enter a search string (see Text entry on page67) and press the Search context key.

4. When the search is complete, any folder containing a possible match to your search (and the number of possible matches within that folder) appear in the Search folder. To open a folder, select it and then press the Open context key.

5. To clear the search string, press the Delete context key to delete each character in the search string, then press the Cancel context key, then the OK context key.

To filter contacts within a folder:

1. Open the folder.

2. Press the Up navigation key to open the Search Bar.

3. Enter a search string (see Text entry on page67), then press the Filter context key.

4. Any contact in the folder that is a possible match to your search criteria appears at the top of the contact list. To view the contact's details, select the contact and press the Open context key.

5. To clear the search string, press the Delete context key to delete each character in the search string, then press the Cancel context key, then the OK context key.

View contact details

1. Select Menu > Phone > Contacts.

2. Navigate to the contact you want to view details of then press the >>Open key.

The contact numbers associated with the selected name are displayed. The icon next to each

number indicates its dial mode (for example, to a radio or to a telephone).

To return to the original folder, press Cancel or the Cancel/Home key.

Creating contacts

Contacts you create are added to your Personal folder.

To create a contact:

1. Select Menu > Phone > Contacts.

2. Navigate to the Menu card and select Create Contact.

3. Enter the contact name (see Text entry on page67) then press the Save context key.

Select a dial mode for this contact, either TETRA Network (default) or telephone/mobile

54 SC20 Series hand-portable radio

network.

To change the dial mode, press the Up navigation key to select the dial mode line then use the Left or Right navigation keys to switch dial modes. Press the Down navigation key to continue entering the number.

If the message Wrong number type appears, change the dial mode or check that the length of the number is between 5 and 8 numbers.

5. Enter the number (see Text entry on page67) then press the Save context key.

To add more phone numbers for the contact select Add Next Number and repeat the previous step.

To add further contact numbers to a saved contact, open the contact and select Add New Number at the end of its numbers list.

7. To return to the Personal folder press the Cancel context key or press the Cancel/Home key.

Editing contacts

You can edit (and delete) contacts in the Personal folder of the Phone book.

To edit personal contacts:

1. Select Menu > Phone > Contacts and then select the Personal folder.

2. Navigate to the contact you want to edit, then press Open.

To edit the name:

1. Select the name and then press Edit.

2. Make changesas required, then press Save.

To edit a number:

1. Select the number and then pressOptions. Select Edit and press Select.

2. Make changes: to add additional digits press the number keys; to delete digits press the Left navigation key.

3. After making changes press Save.

To delete a contact:

1. Select the contact and press Open.

2. Press Options.

3. Select Edit > Delete contact, then press Select.

User Guide 55

Delete all contacts

You can delete all contacts in your Personal folder.

You can also delete individual contacts or numbers associated with them, see Editing contacts on the previous page.

To delete all contacts

1. Select Menu > Phone > Contacts.

2. Navigate to the Menu card then select Delete User Contacts.

56 SC20 Series hand-portable radio

Calls

The various types of voice and data calls that are supported by your radio, and the acoustic and visual alerts that accompany a call, depend on your radio's customisation.

Call types

Sepura radios support the following voice- and data call types:

Voice call types

Voice call type Description

Group A call between you and a group of other radio users in your

attached talkgroup. A group call is always a half-duplex call. Users can join and leave the call at any time. Group calls are initiated by pressing the PTT button. See Talkgroups and folders on page37.

Individual A call to another user or dispatcher in the TETRA network, or to an

external telephone subscriber via the Gateway. Full-duplex and half-duplex calls are supported. Individual calls to outside the TETRA network can be made between a terminal or a dispatcher and a telephone subscriber in a network to which the TETRA network has a gateway interface. These calls are always full-duplex. A full-duplex call is one in which both parties can speak at the same time. The Select/Send and Cancel\Home keys are used to initiate and end calls. In a half-duplex call only one person can speak at a time and needs to press the PTT button.

PBX A call to a user on a private branch exchange (PBX). This call

needs to be set up by your service provider and allows you to call a person by dialling their extension number (preceded by a programmed digit used to dial the exchange).

PSTN A call to a user on a the public switched telephone network

(PSTN).

Broadcast A special type of group call, which is received by all terminals in

the system (system-wide broadcast call) or by a specific group. The originator of a Broadcast call is usually a dispatcher. The receiving members cannot talk.

Quick Call A special individual call configured on a soft key to request help or

information from a pre-configured individual or talkgroup destination in a non-emergency situation. Quick calls can also send status and position reports. They can have a call priority that is different from the calls normally set up using the PTT or the Select/Send key.

User Guide 57

Voice call type Description

Smart Call A special individual call made in Smart Call mode which allows

you to make group or broadcast calls to specific talkgroups without the need to notify the network about the talkgroup change. Smart Call mode is initiated from a configured soft key. Smart call priority can have a call priority value from 0 (undefined) to 15 (pre-emptive priority 4, emergency) in TMO and to a value from 0 (undefined) to 3 (Emergency pre-emptive priority call) in DMO.

Alarm Call The Alarm Call has the highest call priority in TETRA. Usually

initiated by pressing the Emergency Button. Alerts all other radio users on the talkgroup of the emergency situation.

Data call types

Data call type Description

Individual full-duplex Circuit Mode Data

Status Message A Status message may have 65536 possible status values. Of

SDS Message A user-defined message that can be sent by individuals and

Packet Data TETRA Packet Data extends TETRA to act as an IP subnet. This

Circuit Mode data calls have a very short transit delay and so are suitable real-time services

these, value 0 is defined to mean ‘Emergency,’ values 1–32767 are reserved, and values 32768–65535 are available for network or user-specific definition.

received by individuals and talkgroups.

enables application programmers to build their applications in a well-standardised environment.

Call History

The Call History records up to 20 recent individual calls. It can be customised to display Incoming Calls or Outgoing Calls or both setsof call types in a list.

The following icons are used to distinguish different types of TETRA and PBX/PSTN call events:

Icon Description

Received TMO call

Sent TMO call

Missed call. Call was not answered or cleared.

TETRA Alarm Call

58 SC20 Series hand-portable radio

Icon Description

Received TETRA DMO Call

Sent TETRA DMO Call

The call history is deleted if you do not switch off your radio correctly (using the Cancel/Home key).

To display the call history

Select Menu > Phone > Call History.

To display the call information

Select a call in the call history list then press Open.

To make a call from call history

See Individual calls on the next page.

Group calls

Group (point-to-multipoint) calls are callswhere you talk to other users within a nominated group of radio users (a talkgroup). In a group call only one person can talk at any one time (known as half- duplex mode).

During group calls the microphone at the top of your radio is active and all received audio is routed to the loudspeaker.

Making a group call

Press and hold the PTT button and speak into the top microphone.

The LEDchanges to solid red to indicate that your radio is transmitting, and an audible tone is heard and your radio status text changes to 'Talk'.

When you have finished talking, release the PTT button and listen to audio received, through the loudspeaker.

The LED changes to solid green whilst the group call is active and your radio status text changes to ‘Group Call’.

When you have finished your call, press the Clear context key.

You can also clear the group call by pressing:

Clear Call soft key (if customised)

Cancel/Home key

User Guide 59

Receiving a group call

When a group call is received, your radio status changes to ‘Group Call’. The name of the talkgroup, talkgroup folder and the caller’s ID are displayed.

Individual calls

Individual calls (point-to-point) are private calls between you and one other person. You can make individual calls in two modes:

individual calls (half-duplex mode)—where only one person can talk at a time using the PTT button.

individual ‘phone’ calls (full-duplex mode)—where both parties can talk simultaneously. Use the Select/Send and Cancel/Home keys to initiate and end the call.

During phone calls the bottom microphone (behind the keypad) and the earpiece are active, allowing you to hold your radio against your head like a telephone handset or a GSM telephone.

When an individual call is received, your radio soundsan audible alert and displays the identity of the caller (if the contact is stored in your phone book) or the ISSI of the caller.

Privacy mode

You can press a customised Privacy Mode soft key before dialling or during a call to prevent interruptions from other calls during important or sensitive call. When you have Privacy Mode enabled, calls made to your radio are marked as missed calls (see Call History on page58).

Making individual calls (half-duplex mode)

Calling a contact:

1. Select Menu > Phone > Contacts to open the contacts menu.

2. Navigate to a contacts folder (such as the All folder) and select your contact. Press the Open context key, then choose the phone number.

Press the PTT button to initiate the call (or press Options, select Dial then press Select.

When the call is connected (the tri-colour LED illuminates green and a confirmation tone sounds).

4. To speak, press the PTT button; release the PTT button to listen.

5. To end the call, press the Clear context key or the Cancel/Home key.

If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed.

60 SC20 Series hand-portable radio

Calling by dialling:

1. From the Home Screen, dial the number of the person you are calling.

Press the PTT button to initiate the call (or press the Call context key).

3. To speak press the PTT button; release the PTT button to listen to the other radio users.

4. To end the call, press the Clear context or the Cancel/Home key.

Calling a contact directly:

When the radio is customised with this feature, a call can be made to a contact without having to select a specific number, by pressing the PTT button.

1. Navigate to a contacts folder (such as the All folder) and select your contact as normal.

Press the PTT button to initiate the call:

The radio uses the first valid TETRA ID for the contact to make the call.

If no TETRA ID exists for the contact, an error message will be displayed.

3. To speak press the PTT button; release the PTT button to listen to the other radio users.

4. To end the call, press the Clear context or the Cancel/Home key.

Receiving individual calls (half-duplex)

1. Press the PTT button to answer the call or the Clear context key to reject the call.

Making individual phone calls (full-duplex mode)

Calling a contact:

1. Select Menu > Phone > Contacts to open the contacts menu.

2. Navigate to a contacts folder (such as the All folder) and select your contact. Press the Open context key, then choose the phone number.

To initiate the ‘phone’ call press the Dial context key.

4. To end the call, press the Clear context key or the Cancel/Home key.

If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed.

Calling by dialling:

1. From Home Screen, dial the number of the person you are calling.

Press Send or press the Select/Send key to initiate the call.

3. To end the call, press Clear.

If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed.

User Guide 61

Calling a contact directly:

When the radio is customised with this feature, a call can be made to a contact without having to select a specific number, by pressing the Select/Send key.

1. Navigate to a contacts folder (such as the All folder) and select your contact as normal.

Press the Select/Send key to initiate the call:

The radio uses the first valid TETRA ID for the contact to make the call.

If the TETRA call is not successful, the radio uses the first valid PSTN ID to make the call.

If no TETRA ID exists for the contact, an error message will be displayed.

3. To end the call, press the Clear context or the Cancel/Home key.

Hands-free mode

If you are using a full-duplex audio accessory, simply press the Select/Send key and continue fully hands free.

Receiving a phone call

When an incoming phone call is received, your radio sounds an audible alert and displays the identity of the caller (if the contact or number is stored in your phone book).

1. Press the Accept context key or the Select/Send key to answer the call. Press the Reject context key or the Cancel/Home key to reject the call.

2. To end the call, press the Clear context key or the Cancel/Home key.

Your radio can be customised to answer calls automatically after a set time period, exactly as if the Accept context key or the Select/Send key had been pressed. If the time period is set to zero the call may be answered before any alerts are audible.

Answering phone calls in half-duplex mode

You can answer an incoming full-duplex (phone) call as a half-duplex call. This is useful, for example, where a full-duplex call could pick up too much background noise for clear communications.

1. Press the PTT button to answer the call in half-duplex mode.

2. Continue as for Group callsand individual half-duplex calls:

To speak press and hold the PTT button and speak into the microphone.

To listen release the PTT button and listen to audio received through the speaker.

3. To end the call, press the Clear context key or the Cancel/Home key.

62 SC20 Series hand-portable radio

Broadcast calls

Sometimes it may be necessary for your Dispatcher to make a high-priority broadcast (also known as a Site Wide Call) to all network users. These calls take priority over any lower priority on-going calls, and you cannot respond to them: pressing the PTT key has no effect during a broadcast call.

During a broadcast call the display changes to ‘Broadcast Call’ and the Broadcast Call icon is displayed.

Quick Calls

A Quick Call allows you to request help or information in a non-emergency situation.

To initiate a Quick Call

1. Press a pre-configured soft key.

2. Press the PTT to transmit.

Depending on the configuration this causes all or some of the following to happen:

if your radio is in Smart Call Mode it reverts to Group or Individual Mode (see Smart Calls below).

your radio sets up a voice call to a programmed recipient which can be individual or talkgroup

your radio sends up to two Status messages

your radio sends a position report

Quick Calls cannot be made from a radio which ismaking or receiving an emergency call or if your radio is in Transmit Inhibit mode. See Emergency operation on page26 and Transmit Inhibit on page78.

Smart Calls

A Smart Call is a high priority group or broadcast call to a specific talkgroup. This can be useful, for example, where you need to make an announcement to everyone in the vicinity of an incident, not just those in your selected talkgroup.

The radio supports two separate Smart Call Modes (A and B) associated special folders Smart Call 1 and Smart Call 2 respectively. Each Smart Call Folder can be pre-configured with up to 75 talkgroups.

You initiate a Smart Call by switching to Smart Call mode, then you press the PTT to transmit to a chosen talkgroup in the Smart Call Folder.

Broadcast calls cannot be made from a radio which is in DMO. Attempting to make a Smart Call in DMO initiates a group call to the attached talkgroup.

User Guide 63

Make a Smart Call

1. Open the Smart Call menu either of the following:

Press a preconfigured soft key.

Use the Speech Call Settings menu (see Speech call settings below.

2. Select mode Smart Call A or Smart Call B.

Your radio goes into Smart Call Mode. The tri-colour LED flashes amber and the active Smart Call folder is displayed.

3. Select the required talkgroup in the current Smart Group Folder by .

4. Use the PTT (or press the Select context key or the Select/Send key) to transmit to the chosen talkgroup.

To leave Smart Call Mode

1. Open the Smart Call menu either of the following:

Press a preconfigured soft key.

Use the Speech Call Settings menu (see Speech call settings below.

Select Group or Individual:

Group—returns you to your previous talkgroup

Individual—allow you to make an individual call by dialling

Speech call settings

The Speech Call Settings option is not available if your radio is in Transmit Inhibit on page78.

1. Select Menu > Groups > Speech Call Settings.

2. Select one of the options.

Modifying your call setup

Under certain circumstances, the type of a call which is being initiated by your radio may be modified by the network or by the recipient of the call. For example, you might make a group call, but the actual call being established might be converted to an individual call to a dispatcher.

This feature is typically used by network administrators to provide centralised control over certain services (e.g. customising all the radios so that Alarm Calls are all the same type and destination, allowing the network to decide what type of call is made and the destination whenever an Alarm Call is initiated).

When your call is modified you are alerted with specific visual and acoustic alert indications, to make you aware that a new type of call is being connected. The call continues as per any normal call of the new type, and the icons and information elements displayed inform you about the type of the ongoing call.

64 SC20 Series hand-portable radio

Once the call is established, the characteristics of the new call are the same as those of any call of that type. For example, if the new call is half-duplex, you need to press PTT before starting to speak, releasing the PTT allows other parties to take the speech item, and the top microphone and halfduplexloudspeakers are used.

When a radio is worn attached to your body, a half-duplex to full-duplex call modification can be difficult to handle (since the latter is a telephone-type call). To overcome this, your radio can treat the full-duplex calls (resulting from a half-duplex call modification) as if they are half-duplex calls, i.e. using PTT before speaking and releasing it to hear the other party. (Making individual phone calls (full-duplex mode) on page61.)

Changing the behaviour of the PTTduring TMO group calls

Your radio may be customised to allow you to talk back on your TMO selected group even if you are currentlyreceiving a group call from another talkgroup being scanned by your radio.

When enabled, pressing the PTT when in a received group call will start a new call on the radio's selected talkgroup, allowing you to participate in that call whilst monitoring your current scanlist activity.

There are two options:

To selected group—when the PTT is pressed in a received group call to a scanned group (not the selected talkgroup), the radio leaves the existing call and starts a new call to the scanned talkgroup.

To received group—when the PTT is pressed during a received group call, the radio transmits in the current call.

If the PTT behaviour to set to the ‘to selected group’ option, and the radio is in a group call from a

scanned talkgroup that is not the currently selected talkgroup, an icon appears in the Call Information Box. When the radio leaves the scanned group, to start a call to the selected talkgroup, the icon is not displayed.

The behaviour of the PTT button can be set for all group calls using the PTT Behaviour option available from the Options menu. Alternatively, you can override the default setting during a group call bypressing the PTT context key (which toggles the two options) and select the PTT behaviour that allows you to respond to the call. Your radio provides a notification message to show the change of PTT behaviour (either ‘to selected group’ or ‘to received group’). When the call is terminated, the behaviour of the PTT button reverts to that selected using the menu option.

If your radio is operating in Gateway mode, the radio can only respond to group calls in the selected talkgroup (to selected group).

To set the PTT behaviour using the menu:

1. Select Menu > Options > Settings > PTT Behaviour.

2. Select the PTT behaviour (To received group or To selected group), then press the Select context key.

User Guide 65

To change the PTTbehaviour during a group call:

1. When the group call is in progress, press the PTT context key. Select the PTT behaviour and press the Select context key.

Alternatively, you can change the PTT behaviour during a group call by pressing the Options context key, then selecting the PTT Behaviour option. Press the Select context key to change the behaviour of the PTT, for example if your default behaviour is set to the ‘to selected group’ option, the option to change to the received group appears for selection.

66 SC20 Series hand-portable radio

Text entry

Writing and editing text on your radio is similar to most Smartphones. Text edit mode is automatically activated when you select certain functions, such as creating a message or adding a contact to your phone book.

To enter characters:

Press a key repeatedly to highlight a character in its Character Selection Box at the bottom of the screen, then press the Select context key (or wait for the character to be auto-inserted).

To delete a character:

To delete the character to the left of the cursor press the Delete context key.

To enter special characters:

To insert punctuation (full stop, comma, or semi-colon) press zero (0) repeatedly until the symbol is highlighted in the Character Selection Box, then press the Select context key (or wait for the character to be auto-inserted).

To insert a space press 1 (on the keypad).

To insert symbols press the hash(#) key repeatedly until the symbol ishighlighted in the Character Selection Box, then press the Select context key (or wait for the character to be auto-inserted).

To change the character set:

Press the Star (*) key during text entry.

Cursor movement

When you enter text the cursor advances automatically. You can also move the cursor character by character or to the start or end of a sentence using the navigation keys.

Cursor Movement Description

Move one character at a time

Move to the start of a sentence

Press the Right or Left navigation key.

Press the Up navigation key.

Move to the end of a sentence

Add a space Press the 1 key.

User Guide 67

Press the Down navigation key.

Character sets

You can use character sets to change the style of the text, and to enter numbers and special characters. The character set can be changed as often as required when entering text. The following character sets are supported:

Character set Description

Auto-capitalisation (Abc) The first letter is entered in upper-case, with all following

characters in lower-case. New sentences start with a capital letter and end with a full stop (.), question mark (?) or exclamation mark (!) followed by one or more spaces.

Upper case (ABC) All characters are entered in upper-case.

Lower case (abc) All characters are entered in lower-case.

Numeric (123) All characters are numbers.

Special characters(!.@) You can select special characters such as full stops (.),

semi-colon (;) and commas (,) by pressing the 0 key. Further special characters #@!”£$%&’()*+- are available on the # key.

The selected character set is indicated on the status line at the top of the display.

Chinese character sets

Simplified Chinese

You can build up Simplified Chinese characters by pressing the appropriate keys on the keypad to input strokes. As strokes are entered they display in the top left of the character selection box and the set of possible matching characters is displayed above the Context keys.

You can also use pinyin to enter a phonetic version of a Simplified Chinese character (e.g. ‘Lu’) which is displayed in the top left of the character selection box—in the same place as the strokes described above—and the set of possible matching characters is displayed above the Context keys.

When the right and/or left arrow icons are displayed in the character selection box, use the Left and

Right navigation keys to select from the characters displayed. To see further characters press the Down navigation key, and press the Up navigation key to return to characters already viewed. The

characters are displayed in sets of seven.

To enter the highlighted character—press Insert or press the Select/Send key.

Zhiyan Chinese

Zhiyan Chinese characters are composed and entered in a similar way to Simplified Chinese characters, however when the keysare pressed to input the strokes that build up the character you must then press the Select/Send key to display the set of possible matching characters.

68 SC20 Series hand-portable radio

Messages

Your radio supports status messages, text (SDS) messages and picture messages. All message types are available from the Messages menu.

Message Inbox

Incoming messages are displayed in the Inbox with the most recently received messages at the top. Unread messages appear in Bold. The Inbox can store up to 50 messages. When the Inbox is full, unsaved older messages are automatically deleted when new messages are received. If you want to keep a message, you must save it.

If your radio is configured to show messagesin tabs, the most recent message appears on the last numbered tab, for example if there are 5 messagesin your Inbox a new message will appear on tab number 6. If you want to read older messages use the navigation keys to scroll through the message tabs. Unread message appear on black labelled tabs.

To keep the Inboxto a manageable size it is recommended that messages are deleted or saved after reading them. See Saved messages on page72.

When a new message arrives

the New Message icon appears to show there is a new message in the Inbox.

the radio vibrates

the tri-colour LED flashes amber

the blue LED flashes periodically (‘missed event’)

the display flashes periodically (‘missed event’)

if specified in the message, the text of the message (SDS message) or image (Picture message) is displayed on the screen as soon as it is received

To open the Inbox:

Choose one of the following methods:

Press a customised soft key

Open the Shortcut Bar (in the Home screen press the Shortcut context key or the Up navigation key) then navigate to the Inbox shortcut and press the Select context key.

Message icons

Various icons are used to identify the type of message received:

User Guide 69

Icon Description

Status message

SDS message (unread)

SDS message

Broken message: there was a problem receiving the message. Its contents are lost or damaged.

Saved Messages is nearly full to capacity [customisable]

SDS message with Paging Alert (unread)

SDS message with Paging Alert

Picture message (unread)

Picture message

Inbox operations

You can perform a number of functions from the Inbox. With a message selected, press the Options context key to perform one of the following functions:

Open the message

View the message details (See View message details below.)

Reply to the message (not picture messages)

Forward the message to a contact (not picture messages)

Save the message (See Saved messages on page72.)

Delete the message

Opening messages

To open a message:

1. Open your Inbox (see To open the Inbox: on the previous page).

2. Scroll to the message and then press the Open context key.

View message details

You can view the details of received messages.

70 SC20 Series hand-portable radio

To view message details:

1. Open your Inbox (see To open the Inbox: on page69).

2. Select a message then use Options > Details.

3. To exit the Details screen press Cancel.

Item Description

1 Message location (Inbox)

2 Size. Note: this is a relative measure of the

message size (not number of characters). You can use Size to decide which message(s) to delete if Saved Messages becomes full (see Message Inbox on page69)

3 Sender

4 Time received

5 Dial mode

6 Date received

Reply to a message

To reply to a message:

1. From an open message, select Reply.

2. From Inbox, select a message then select Options > Reply.

3. Create your response (see Text entry on page67.)

4. When you have finished, press Send.

5. Select a recipient:

a. Send to Default—send to message sender

b. Send to Group—send to your current talkgroup

c. Phonebook—send to a contact in your phonebook

d. Dial—send to a number you dial

User Guide 71

6. Press Send.

Open a URL in a message

Open the message then select Options > Open URL.

A text message may contain a URL which you can open in the WAP Browser.

If your radio has been customised to do so, URLs in text messages can open automatically in the WAP Browser when they are received.

Saved messages

You can save up to 50 messages in your Saved messages folder. When the remaining space is insufficient to save a particular message, an error is displayed which indicates the amount of space required to store the current message. Delete one or more messages to clear some space for new ones to be saved.

Saved Messages can be lost if the radio is not correctly switched off when powering down (see

Power off on page19).

To save a message:

1. Open the message (or select it in the Inbox).

2. Select Options > Save.

A message indicating that the message has been stored is displayed.

To view saved messages:

Select Menu > Messages > Saved Messages. Use the navigation keys to scroll through the list of messages.

To delete saved messages:

1. View Saved Messages (see To view saved messages: above).

2. Select Options > Delete.

3. Select a delete option:

To delete the selected saved message select Delete Message

To delete all saved messages select Delete All

Create a text message

1. Select Menu > Messages > Create Message. An empty message box appears.

2. Enter your message text (see Text entry on page67).

72 SC20 Series hand-portable radio

3. EITHER:

send the message immediately

save the updated message

To return to the top level menu screen, either wait for the inactivity timer to expire, or press and hold the Cancel/Home key, or press and hold the ‘clear’ soft key.

To send the message immediately

See Sending messages below.

You can set an option to confirm that the message has been delivered, see SDS report request on page75.

To save the message

Select Options > Save.

To edit a saved text message

1. View Saved Messages and select the saved message.

2. Select Options > Edit.

3. Edit the message as required. (See Text entry on page67.)

4. EITHER:

send the message immediately

save the updated message

To send the message immediately

See Sending messages below.

To save the updated message

Select Options > Save.

Sending messages

You can send text (SDS) and status messages to:

the currently selected talkgroup

the default destination customised in your radio (for example, the message sender)

a Phonebook entry

a destination you key in

For setting default destination see Set default destination on page 70.

User Guide 73

1. Choose one of the following methods:

Select a saved text message

Select a status message from the Send Status List

Create a text message

2. Select Send or Options > Send.

3. Select a destination (see below):

Send to default destination

Select Send to Default then select Send. The message is sent and the radio returns to the message screen.

Send to current talkgroup

1. Select Send to Group. The current talkgroup is shown.

2. Select Send.

Send to a Phonebook entry

1. Select Phonebook. Your Phonebook opens.

2. Select your contact and press Open.

3. Select the phone number. (Contacts can have multiple phone numbers).

4. Press Send to send the message.

While you are selecting the address for a message you cannot make outgoing calls to Phonebook.

Send to a dialled destination

1. Select Dial.

2. Key in an individual address (ISSI, Individual Short Subscriber Identity) in the dial box.

3. Press Send to send the message.

Send a status message

To send a status message, choose one of the following methods:

Shortcut Bar

Press Shortcut to open the Shortcut Bar, then select Quick Status (if customised).

From the Home screen

1. In the Home screen, double-press the Groups key.

2. Press the Left and Right navigation keys to scroll through the status messages.

3. To send the message, press Send, then select Send to default (or choose another destination such as your talkgroup, contact in your phone book or dial the number).

74 SC20 Series hand-portable radio

Soft key (Quick Status message)

Press a soft key. Messages sent from soft keys are called Quick Status messages.

During a Group Call with the call dialogue screen displayed, you cannot send Quick Status messages using the Select/Send key or the Cancel/Home key. Instead, first press the Down navigation keyto clear the call dialogue screen, or exit the call.

1. Select Menu > Messages > Send Status.

2. Use the Up and Down navigation keys to highlight the status and then select Options > Send.

3. Select a destination.

Edit status messages before sending

You can edit the text label of a statusmessage prior to sending it. When the message is edited, it is sent as a text message, rather than as a status message code.

With the statusmessage selected, press Options and then select Edit . Enter your text before sending the message.

The Edit option is only available when you open a status message from the menu.

SDS report request

You can request a Delivery Report and/or a Read Report when you send an SDS (text) message. These cause a pop-up box to open when sent messages are successfully delivered and read respectively.

1. Select Menu > Messages > SDS Report Status.

2. Navigate to a report type and press Toggle to toggle the report on (ticked) and off.

Set default destination

You can enter and update the default destination address that your radio offers when you send a status or SDS message. This can be either a talkgroup or an individual.

1. Select Menu > Messages > Status Destination.

2. Select Options (or press the Select/Send key) then select Edit.

3. Select Dial or Phonebook:

select Phonebook to open the Phonebook and choose a contact (Contacts on page53)

select Dial to enter the required number directly from the radio keypad.

User Guide 75

4. Press Save or the Select/Send key to save the number (or press Cancel or the Cancel/Home key to cancel it and return to the previous number).

Picture messages

Your radio can receive picture messages which may have accompanying text. You may also be alerted by an alarm (if specified in the message) and vibration and LED alerts (if customised). (You cannot reply to or forward a picture messages.)

You can press any key to stop the audible alarm.

Open picture message

Select a picture message then click Open.

To view the image full screen, use Options > View Image.

The image and any text associated with it are displayed.

If the image data has been corrupted the Broken Picture icon is displayed.

Paging alerts

The Paging Alerts feature allows the radio to act as a pager when it is in normal operating mode or when you select a user profile which results in the radio appearing to be switched off. (See User profiles on page96.) The Paging Alerts feature is triggered by receipt of a Status message which is automatically displayed.

If there is also an associated SDS message to explain the reason for the Paging Alert this is automatically displayed on the radio. If a call is in progress the Paging Alert interrupts it. The SDS

message is marked with an icon to indicate that it is associated with a Paging Alert.

When the Paging Alert is triggered you hear a discordant two tone alarm and the tri-colour LED flashes amber to indicate that a Status message has been received. To stop the two tone alert press any key.

Your radio can be customised so that a Paging Alert automatically makes it fully operational on receipt of the Status message which triggered the Paging Alert.

76 SC20 Series hand-portable radio

Networks

Authentication

Remote User Assignment (aliasing)

If your radio supports Remote User Assignment (RUA) using TETRA Interoperability Profile (TIP) defined procedures and transactions, your presence on the network requires authentication.

RUA allows you to be authenticated onto the network by entering a user identity and optionally a PIN (maximum 7 digit). Once accepted by the system, you can be addressed by your user identity, if aliasing is supported by the system.

At the start of a shift, you can take a pool radio and, after you log in, other radio users on the network can identify you by you user name. TETRA services including individual voice and data (Status and SDS) communication can be set up using your user name (provided your user name and your corresponding user ISSI are in the Phonebook).

If you power on your radio using the Emergency button you must log on to the network before an Alarm call can be initiated.

Network log on/off may be initiated by your dispatcher.

To log on/off:

Your radio may be customised to request PIN entry log on to the network when powered on. Alternatively select Menu > Networks > Log ON/OFF.

A screen appears:

Log On—enter you user ID and password then press Confirm.

Log Off—press Confirm.

Details—indicates the current log on state of the radio. and displays the user's network identity.

Change Network

If your radio is customised to use other networks, you can manually select a network from a list of configured networks, or allow your radio to automatically use a suitable network when you move into its coverage area.

If your radio is customises for End to End Encryption, the radio may change the End-to-End Encryption status when the selected network is changed. It may also provide a selection of talkgroups on other networks. If a talkgroup is selected that does not belong to the current network, your radio will change network accordingly.

After switching to a different network, make sure that your selected talkgroup is valid for that network. For details of talkgroup selection see Talkgroups and folders on page37.

User Guide 77

Your radio can be configured to display the Network Name continuously on the Radio Status Line (RSL), subject to space, when it is idle.

If your radio registers on a Visited Network network the Migrated icon is displayed in the Radio Status Line (RSL).

To manually change network

1. Select Menu > Networks > Change Network.

2. Navigate to the required network then pressSelect or the Select/Send key.

When you manually select a network it remains selected regardless of whether your radio is able to obtain service on that network.

To automatically change network

1. Select Menu > Networks > Change Network.

2. Navigate to Automatic then press Select or the Select/Send key.

The Network Name of the automatically selected network is displayed below the Automatic option in the list when the radio is able to obtain service.

Transmit Inhibit

Sometimes you may be working in areas that are sensitive to Radio Frequency (RF) signalssuch as healthcare facilities. To continue operating your radio in these areas, you can set your radio to Transmit Inhibit mode to prevent any RF transmission.

When Transmit Inhibit is activated or deactivated, a status message can be sent confirming the operational state of your radio. You cannot activate Transmit Inhibit when you are in a call.

Alarm Calls initiated in Transmit Inhibit mode are still transmitted.

You cannot select Transmit Inhibit if user profile Do Not Disturb is selected. See User profiles on page96.

Your radio automatically leaves Transmit Inhibit mode when you power it off; when powered on again Transmit Inhibit is not activated.

To activate or deactivate Transmit Inhibit mode

1. Select Menu > Networks > Transmit Inhibit.

2. Select Toggle to toggle Transmit Inhibit on/off.

When Transmit Inhibit mode is activated:

The Transmit Inhibit icon appears in the Shortcut Bar as a notification or the status line on the Home screen

The Tri-colour LED flashes orange four times approximately every 2 seconds.

78 SC20 Series hand-portable radio

There may be a soft key programmed to toggle Transmit Inhibit on/off. For a list of programmed soft keys refer to the radio's Help (Menu > Help).

Adjusting the DMO power transmission level

When you are operating in DMO, Repeater or Gateway modes, you can change the transmission power level that your radio operates at on the network.

The radio operates at a normal transmission level which is predefined. If you change the power level to a setting that is higher than the normal operating transmission level, the icon appears on the

status line. Likewise if you change the power level to a lower transmission level, the icon appears on the statusline.

To change the transmission power level:

1. Select Menu > Networks > DMO Options then select either the DMO Tx Power option if you are working in DMO on the network or the Rep/GW Tx Power option if you are working in Repeater or Gateway modes.

2. Select the power level option, and press the key.

Fallback Mode

If a base station is customised to operate in fallback mode, when network communication is lost any radios using the base station will continue to operate, but with a reduced service. This is known as Fallback Mode. The base station broadcasts the loss of communication to all radios which are using it.

In Fallback Mode your radio can only communicate with other radios that are registered on the same site: no inter-site communication is available.

When your radio enters Fallback Mode:

the radio status bar indicates Fallback Mode and the warning triangle is displayed momentarily

the Fallback Mode text box pops up in the centre of the screen for a few seconds showing a customisable text message

the RSSI antenna icon flashes continuously

the tri-colour LED flashes amber intermittently (indicating limited service mode)

the radio generates a warning tone

When your radio leaves Fallback Mode:

the radio status bar returns to normal (Ready… or similar)

the RSSI antenna icon stops flashing

the tri-colour LED stops flashing

User Guide 79

a text box pops up indicating normal operation.

the radio generates a warning tone.

80 SC20 Series hand-portable radio

Operating Modes

Your radio supports the following operating modes:

In Trunked Mode Operation (TMO Mode) your radio operates on the network infrastructure supplied by your service provider.

In Direct Mode Operation (DMO Mode) your radio can transmit directly to another radio (antenna to antenna). In DMO mode radio coverage depends on the position of the caller and the receiving radio. When you switch to DMO your radio leaves the network and tunes to the selected DMO talkgroup. See also DMO Mode below.

In Repeater mode your radio enables two or more radios operating in DMO mode to communicate over an extended range, automatically relaying voice and messages by operating as a repeater. See also Repeater Mode on page83.

To change operating mode from the Home screen

Press the Menu context key, then select Networks > Operating Mode. Scroll to the mode (highlight it) and press Select.

Alternatively, a soft key may be programmed as a shortcut to this function or a shortcut may be added to the Shortcut Bar. Open the Shortcut Bar (in the Home screen press the Shortcut context key), scroll to the Operating Modes shortcut and then press the Select context key. You can then select the operating mode.

DMO Mode

In Direct Mode Operation (DMO), radios communicate directly with other TETRA radios without using a network. The radios must all switch to DMO and select the same talkgroup, and that talkgroup must use the same channel (frequency). Communications to other users on the network are impossible unless they also switch to DMO and select the same talkgroup.

This means that in DMO, communications to the dispatcher is impossible unless they also switch to DMO and select the same talkgroup, or if they communicate through a DMO gateway (see DMO gateway operation).

Group calls

DMO supports group calls (see Group calls on page59) which are made and received in the same way as radios operating in TMO. In DMO TETRA Alarm Calls are either sent to the currently selected DMO talkgroup or (if customised) may switch to TMO to make the call. If TMO is unavailable Alarm Calls are made using DMO. See Emergency operation on page26.

Individual calls

Your radio can be customised to allow you to make individual calls to other radios working in DMO which are attached to the same talkgroup. In this case individual calls are initiated by pressing the PTT key.

User Guide 81

Your radio can also be customised to allow you to select a channel only talkgroup. If you select a channel only talkgroup your radio cannot make or receive group calls: it can only make or receive individual calls.

You can enable Presence Checking so that your radio checks whether the receiving radio is available to receive when you attempt an Individual call. See DMO options on the facing page.

Using a DMO gateway

A DMO gateway (or gateway) is a device which allows users working in Direct Mode to communicate with users in Trunked Mode effectively extending the working range of a radio. When

your radio is in DMO Mode and it is in range of a DMO gateway the gateway icon appears and, if customised, an audible alert is generated. You can now make and receive group calls to TMO radios (and to the dispatcher) via the gateway. See DMO gateway operationon page1.

If your radio is outside the range of a gateway, you may still be able to hear the speech of another user who is in range of a gateway and who is involved in a group call via the gateway. In this case the

Communication Mismatch icon is displayed to indicate that you cannot take part fully in the call. If you attempt to respond to the overheard speech, any radios within gateway range which can hear you also display a Communication Mismatch icon to tell them that the speech is not being routed via the gateway to TMO users.

Using a DMO repeater

You can extend DMO Mode range by using a DMO repeater (repeater). If your radio detects a

repeater the DMO Repeater icon is displayed and your radio can communicate with any other radios in the selected DMO talkgroup which are also within the range of the repeater. See Repeater Mode on the facing page.

If a radio is within range of a repeater but for some reason a call cannot be set up through it your

radio attempts to set up the call in DMO Mode and the Communication Mismatch icon is displayed to all members of the talkgroup to indicate that there may be members of the talkgroup who cannot take part in the call.

82 SC20 Series hand-portable radio

DMO options

You can select the following DMO options:

Presence Check

Specify whether Presence Checking is performed before DMO Individual calls are made. When Presence Checking is On your radio checks whether the intended receiving radio is available and in radio contact before it attempts to set up the call.

GW/Rep Filter

Specify whether your radio uses or ignores any gateway and/or repeater it detects.

In the Gateway/Repeater Filter screen select one of the following options:

No GW/Rep—do not use any gateways and repeaters detected byyour radio

Use Repeater—Use repeaters detected

Use Gateway—Use gateways detected

If the radio selects a gateway, a gateway icon is displayed on the status line. If the gateway stops sending a presence signal it will no longer be detected by your radio.

Repeater Mode

A radio acting as a repeater provides a service to other radio users. It extends the range and enhances the reliability of Direct Mode communication compared with basic direct communication between radios.

You can use a repeater to enable communication between radioswhich are out of range of each other. The following diagram shows radios A, B and C and a repeater which are on the same DMO talkgroup. A, B and C are in range of the repeater. Because of its location, the repeater can pass communications between A, B and C even though they are out of range of each other.

User Guide 83

You can also use a repeater to enable communication between two radios which cannot communicate directly, perhaps because their users are do not have line of sight with each other.

The following diagram shows radios A and B and a repeater which are on the same DMO talkgroup. A and B are in range of the repeater. Because of its location, the repeater can passcommunications between A and B even though they cannot communicate directly.

What repeaters cannot do

In Repeater Mode the radio cannot:

84 SC20 Series hand-portable radio

make individual calls

take part in another group call

send status or SDS messages

use the Quick Status feature

edit text

use the phonebook

view the library of pre-defined Status messages

Participating in repeated calls

A radio in Repeater Mode may (depending on its customisation) operate either as a Standard

Repeater or as a Repeater with Call Participation.

Standard Repeater

If your radio is configured to operate as a Standard Repeater you cannot take part in calls which are being relayed through it.

Repeater with call participation

If your radio is configured to operate in Repeater Mode with Call Participation you can take part in the calls which are being relayed through it if the call participants are on the same DMO talkgroup as you. To stop participating in a call, pressthe Clear context key; you radio continues to act as a Repeater.

You cannot switch to Repeater Mode if the radio is in Transmit Inhibit on page78 or if the radio has initiated an alarm call (see Emergency operation on page26) which has not been cleared.

If you select Transmit Inhibit Mode while your radio is operating in Repeater Mode, the radio leaves Repeater Mode and it stops functioning as a Repeater.

If you are going to leave a repeater unattended for long periods of time, or as a permanent installation in a remote location, we recommend that you configure it as required (select and attach the required Direct Mode talkgroup) and then power the radio off. This will save the configuration; each time the radio is powered on again, it will re-start with the saved configuration. This will ensure that the radio is always running with the correct repeater configuration even if it turns on unexpectedly after circumstances such as power failures.

Switching to Repeater Mode

To switch to Repeater Mode see Operating Modes on page81.

Before you can use the radio as a repeater you must select a Direct Mode talkgroup.

Changing talkgroups in Repeater Mode

You can change talkgroups while your radio isoperating in Repeater Mode in the usual way (see Talkgroups and folders on page37.)

User Guide 85

If you change to a different DMO talkgroup it may (depending on the customisation) terminate any calls active through the repeater.

Using the Emergency Button in Repeater Mode

If you use the Emergency Button when your radio isoperating in Repeater Mode, any calls that are currentlyactive through the repeater will cease. When the Alarm Call is subsequentlycleared, the radio may not necessarily remain in Repeater Mode.

Repeater states

A radio acting as a repeater can enter several states of operation, depending upon the status of calls through the repeater and whether it has detected other users of the direct mode channel. These states are reported as the following top level screen messages:

Message Description

Ready: Repeater The repeater is ready and has no calls in progress

Busy DMO Channel The repeater has detected that the DMO channel is being used. In

this case repeater operation is suspended.

In Call: Repeater A call is in progress through the repeater.

Talk Repeater Participating in a call and transmitting

86 SC20 Series hand-portable radio

Callout alerts

Your radio can receive Callout Alerts sent over the network to inform you of incidents. When a Callout Alert arrives the radio sounds an audible alarm and a Callout message is displayed on the screen. To silence this alarm press any key. A voice call may also be initiated. Your radio may also be customised to alert you of Callouts in other ways (such as vibrator alert and/or a flashing LED alerts).

When it receives a Callout Alert your radio goes into Protected Callout Mode (in which many features are disabled) for a set time period or until you respond to or acknowledge the Callout message. This mode is designed to stop you getting distracted and to focus your attention on an incident.

To view Callout messages

Press Menu then select Phone > Callout.

Alternatively, press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select Callout.

If Callout messages have been received they are listed with Callout icons.

To see the options for a Callout

Highlight a Callout and press Options OR

press the Select/Send key to activate the first option in the Options menu. (The Select/Send Key Shortcut icon between the Context keys indicates that this shortcut is available.)

Open – view the Callout message plus more information associated with the message dialogue

Accept – indicate you are accepting the Callout

Reject – indicate you are rejecting the Callout

User Response – compose a free-form text message to send to the Callout originator

[customisable]

Delete – delete one or more Callouts

Details – view the details of the Callout message

Status – send or update your current Availability status. The Callout screen indicates that an

Availability Status message has been sent. [customisable]

Responding to Callouts

When you respond to a Callout your radio mayautomatically send a message (if programmed in the radio) or you can select a message from a list or select User Response (if customised) to compose and send a free-form text message.

User Guide 87

Callouts requiring a response

Some Callouts require a response. The following responses are possible:

Press Accept to indicate that you intend to act on the Callout (or select Accept from the pop-up menu displayed from the Left or Right navigation key. If only one acceptance message is programmed in your radio an informative message isdisplayed to show that it has been sent to the originator of the Callout. If multiple messages have been programmed, select one of them and press Select to send it. Alternatively (if customised) you can compose and send a free-form text message.

Depending how the Callout has been configured it may either exit once the acceptance message has been sent or it enter an Information Phase during which information may be sent to and received from the originator of the Callout. This could include a pre-set message, a free-form text message or a Callout group call.

Reject

Press Reject to indicate you do not intend to act on the Callout (or select Reject from the pop-up menu displayed from the Left or Right navigation key. Your radio exits from the Callout and Protected Callout Mode and the top level screen is displayed.

Standby

Select Standby to acknowledge receipt of the Callout and to indicate that you are “standing by” for further information before accepting or rejecting. During standby the Callout goes into its Information Phase during which information may be sent to and received from the originator of the Callout. During standby you can also accept or reject the Callout and—if use of the PTT is permitted—make group calls to the Callout group.

During Standby you can view the following Callout message details :

the ‘Response required’ icon

the Callout group

time and date when the message was received

the severity of the Callout Alert

the Callout ID

icons to show:

whether the Callout is to a group or an individual

whether the Callout is incoming or outgoing

whether or not the Callout is End-to-End Encrypted

User Response

Allows you to compose and send a free-form text message to the originator of the Callout. [customisable]

88 SC20 Series hand-portable radio

Callouts not requiring a response

Some Callouts do not require a response. You can respond to or ignore then as follows:

Exit

Press the Exit context key to exit the Callout and exit, and return to the top level screen. No response message is sent.

Respond

Press the Respond context key to display the Information screen offering the various pre-set messages to send from the radio to the originator of the Callout and vice versa. To send one of the pre-set messages select it and press the Select context key.

User Response

You can compose and send a free-form text message to the originator of the Callout. When your message is ready to send press the Confirm context key. You can continue to respond and send messages as described here until the Callout ends and the top level screen is displayed. [customisable]

Details

You can view the following Callout message details:

the ‘Response required’ icon

the Callout group

time and date when the message was received

the severity of the Callout Alert

the Callout ID

icons to show:

whether the Callout is to a group or an individual

whether the Callout is incoming or outgoing

whether or not the Callout is End-to-End Encrypted

Callout Test alert

If you receive a Callout Test Message either respond or cancel the alert:

to cancel the Callout Test alert press the Cancel context key. The Callout exits and the radio displays the top level screen. You can still view the details from Messages > Callouts.

to indicate that you are ready to respond to Callout alerts press Respond (or the Left or Right navigation key). The following response options are displayed:

User Guide 89

Respond

Press the Respond context key to display the Response screen. Press the Right or Left navigation key to view additional options. To send a Test OK message to the Callout originator select it and press the Select context key. The Callout Test exits and the top level screen isdisplayed.

User Response

(If customised) allows you to compose and send a free-form text message to the originator of the Callout. When the message has been sent the Callout Test exits and the top level screen is displayed.

Details

The Details screen is displayed showing:

the Callout Test icon

an indication that the Callout Test has been sent to an individual

the originator of the Callout Test message

time and date when the message was received

the severity of the Alert

the Message ID

icons to show :

whether the Callout is to a group or an individual

whether the Callout is incoming or outgoing

whether or not the Callout is encrypted

Press the Back context key to display the previous screen.

When a Callout ends

When a Callout timesout or is cleared by the Callout originator the Callout ends, your radio displays the top level screen and the functionality which had been suspended is restored.

Protected Callout Mode

When it receives a Callout alert your radio goes into Protected Callout Mode (and many features are disabled) for a set time period or until you respond to or acknowledge the Callout message. This mode is designed to stop you getting distracted and to focus your attention on an incident.

During Protected Callout Mode you can only do the following:

Read the current alerting message

Acknowledge the Callout alert

Make an Alarm Call

Switch Transmit Inhibit on/off

90 SC20 Series hand-portable radio

Make a Quick Call (if customised as a higher priority than Callout)

Switch on Man Down

React to the Lone Worker prompts. The Lone Worker alarm operates if you do not react.

Switch the radio off using the Mode key

No calls—apart from group calls allowed by some Callouts—received while your radio is in Protected Callout Mode are connected but their details are saved. To view them after the Callout has ended select the Missed Event menu.

If you receive a new Callout while your radio is already in Protected Callout Mode, the new Callout takes priority and is displayed immediately. The existing Callout is treated as a missed Callout: to view its details after the Callout has ended select Messages > Callout. The blue LED flashes and the Missed Call and/or Missed Callout icons display after the new Callout has ended.

Missed Callouts

To view information about the missed Callout select Menu > Messages > Callout.

Your radio ignores Callouts received when any of the following functions are active:

Ongoing Alarm Call (a highest priority call)

Alarm Call

Quick Call (when customised as a higher priority than Callout)

Smart Call 1 (when customised as a higher priority than Callout)

Smart Call 2 (when customised as a higher priority than Callout)

Group Focus

Privacy Mode

Man Down

Lone Worker

When the higher priority function ends, the radio notifies you of the missed Callout by sounding an

audible alert, flashing a blue LED (missed event) and displaying a Missed Callout icon.

Callout display

A typical Callout screen looks as follows:

User Guide 91

Item Description

1 Message location (Inbox)

2 Callout type, see Callout icons.

3 Callout group or Callout originator

4 Time received

5 Callout message header text (customisable)

6 Information icons

7 Backdrop image (customisable, radios with colour

8 Date received

9 Explanatory text about the Callout

10 Left/Right Navigational keys available for more

Callout icons

display only). Indicates severity of the Callout.

options

Icon Description

Callout Alert message, response required.

Missed Callout

Callout Alert message, user response has been sent.

Callout Alert message, response not required.

Callout Availability message.

An information message has been received by the radio.

An information message has been sent from the radio.

Standby Message has been sent from the radio.

Callout Test message, user response is required. The identity of the sender is displayed instead of the Callout group.

Callout Test message, user response has been sent.

The receiving radio and the Callout originator both have End-to-End Encryption active.

92 SC20 Series hand-portable radio

Sepura SC2028 Users Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety

Regulatory

Your radio at a glance

Battery

Charging the battery

Charging a 'flat' battery

Fitting the battery

Removing the battery

Using Sepura approved batteries

Controls & indicators

Navi-knob

Navigation Keys

Soft keys

Context keys

Status icons

LED indicators

Emergency button

Getting Started

Antenna

Fitting a microSD card

Fitting a Smartcard

Power on

Power off

Locking and unlocking the keypad

Home screen

Shortcut Bar

Notifications

Menu

SmartMenus

Help

Emergency operation

Making an Alarm call

Receiving an Alarm call

Clearing an Alarm call

Power on Alarm call

Sound

Adjusting the volume

Loudspeaker on/off

Loudspeaker high/low audio mode

Whisper mode

Audible tone alerts

Vibration alerts (Haptics)

Personalising your radio

Invert the display

Adjusting the backlight

Day/Night mode

Adjusting text and icon size

Setting the display language

Menu style

Time and Date

Talkgroups and folders

Special folders

Talkgroup Selection Mode

Typical folder arrangement

Selecting a talkgroup

Quick Groups

Folder Selection Mode

Quick Folders

Contacts

Searching and filtering contacts

View contact details

Creating contacts

Editing contacts

Delete all contacts

Calls

Call types

Call History

Group calls

Individual calls

Broadcast calls

Quick Calls

Smart Calls

Modifying your call setup

Text entry

Cursor movement

Character sets