How it Works
Sennheiser
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SDW 10 HS
User Manual
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User Manual
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User Manual
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Table of contents
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Sennheiser SDW 10 HS, SDW 30 HS, SDW 60 HS, SDW 3 BS, SDW 5 BS User Manual

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SDW 5000 Series
DECT Wireless Headset System
SDW 10 HS SDW 30 HS SDW 60 HS SDW 3 BS SDW 5 BS BTD 800 USB
User Guide
CONTENTS1
Contents
Package contents ................................................................................................................................................................. 2
Base stations with components ............................................................................................................................................ 2
Headset with components .....................................................................................................................................................3
Product overview .................................................................................................................................................................. 4
Overview of the base station .................................................................................................................................................4
Overview of the headset ........................................................................................................................................................5
Overview of the BTD 800 USB dongle .................................................................................................................................. 7
Overview of the LEDs ............................................................................................................................................................. 7
Connecting the base station ............................................................................................................................................... 9
Connecting the base station to the mains power supply ................................................................................................. 10
Pairing and charging the headset before first use ............................................................................................................ 10
Connecting the base station to a fixed line phone – SDW 5 BS only ..............................................................................11
Connecting the base station to a computer ...................................................................................................................... 13
Connecting the base station to Bluetooth devices – BTD 800 USB only ....................................................................... 14
Reconnecting/disconnecting Bluetooth ............................................................................................................................ 16
Connecting an optional USB headset or speakerphone ...................................................................................................17
Connecting an optional busy light ......................................................................................................................................17
Assembling and wearing the headset SDW 10 HS ...........................................................................................................18
Using the headset with the headband ................................................................................................................................ 18
Using the headset with the ear hook .................................................................................................................................. 19
Using the headset with the neckband ................................................................................................................................ 21
Detaching headband, ear hook or neckband .....................................................................................................................23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS .......................................................................................24
Labeling the headset ......................................................................................................................................................... 25
Configuring the headset system ....................................................................................................................................... 26
Configuring the headset system using HeadSetup™ Pro or the DIP switches ..............................................................26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only ..................................................30
Adjusting the transmission volume ....................................................................................................................................30
Setting up and using the headset ......................................................................................................................................31
Adjusting the volume ............................................................................................................................................................ 31
Muting the headset’s microphone ......................................................................................................................................32
Enabling/disabling voice prompts ......................................................................................................................................32
Verifying battery life .............................................................................................................................................................33
If you leave the DECT or Bluetooth range ..........................................................................................................................33
Making calls using the headset system ...........................................................................................................................34
Preparing calls - initial settings ...........................................................................................................................................34
Selecting audio source – fixed line phone/ computer/ mobile phone ...........................................................................34
Making a call ..........................................................................................................................................................................35
Accepting/rejecting a call ...................................................................................................................................................35
Transferring calls to connected devices ............................................................................................................................36
Ending a call...........................................................................................................................................................................37
Redialing ................................................................................................................................................................................37
Putting a single active call on hold .....................................................................................................................................37
Managing multiple calls - two calls from two audio sources ..........................................................................................38
Setting up conference call .................................................................................................................................................. 40
Using the dictation mode ................................................................................................................................................... 43
Listening to music using the headset ...............................................................................................................................44
Using the motion sensor .................................................................................................................................................... 45
Charging the headset and storing the headset system ..................................................................................................46
Charging the headset ...........................................................................................................................................................46
Switching the headset system off during extended non-use ..........................................................................................47
Sharing a workplace ...........................................................................................................................................................48
Using the headset with a third party base station (DECT-GAP telephone) ...................................................................48
Cleaning and maintaining the headset system ...............................................................................................................49
Replacing the ear pads .........................................................................................................................................................49
Replacing/removing the headset‘s rechargeable battery .............................................................................................. 50
Updating the firmware of the products ............................................................................................................................. 50
If a problem occurs ... ..........................................................................................................................................................51
Specifications .....................................................................................................................................................................54
PACKAGE CONTENTS2
i

Package contents

In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the products to meet your needs.
For safety instructions, consult the Safety Guide. A list of accessories can be found on the product page at www.sennheiser.com/headsets. For information on suppliers, contact your local Sennheiser partner: www.sennheiser.com/headsets > “Find a dealer”.

Base stations with components

SDW 3 BS SDW 5013 & SDW 5014 bundle
Safety
Compliance
Guide
Quick Guide
sheet
EU/UK/US/AUS
SDW 5 BS SDW 5015 & SDW 5016 bundle
Safety
Compliance
Guide
Quick Guide
sheet
SDW 5014 bundle
+ BTD 800 USB
SDW 5016 bundle
+ BTD 800 USB
EU/UK/US/AUS
PACKAGE CONTENTS3

Headset with components

Headset SDW 10 HS
Quick Guide
Safety
Guide
Compliance
sheet
Headband Ear hook and adapter Neckband
S
pre-mounted
M
*
L
*The wearing style adapter is also needed for assembling the neckband (see page 21).
Headset SDW 30 HS | SDW 60 HS
SDW 30 HS SDW 60 HS
Safety
Compliance
Quick Guide
Guide
sheet
PRODUCT OVERVIEW4

Product overview

Overview of the base station

Overview of the front
Touch panel with LED
Microphone
mute
Computer
Phone
(SDW 5 BS only)
Mobile phone
Headset charging dock with magnetic holder
Headset
battery
status LED
Multi-function
Overview of the rear sockets
SDW 5 BS SDW 3 BS
USB port
BUSY
Busy Light
PC
Computer
(USB)
DC
Power
supply
ACC
Handset
Lifter
Handset
Phone
Desk phone
BUSY
Busy Light
Computer
(USB)
PC
DC
Power
supply
PRODUCT OVERVIEW5
Overview of the bottom
Speaker
S1 S2
1 2 3 4 5 6 7 8
Microphone volume control
(SDW 5 BS only)
Reset button
DIP switches

Overview of the headset

Overview of the headset SDW 10 HS
Battery compartment
Charging contacts
ABC switch
(SDW 5 BS only)
Charging pin*
Name plate
Mute & Volume
button
Speaker
Microphone
*Inserted into the holder of the headband or wearing style adapter
Hook
button
Headset
LED
PRODUCT OVERVIEW6
Overview of the headset SDW 30 HS
Charging contacts
Speaker
Battery compartment
Name plate
Microphone
Overview of the headset SDW 60 HS
Mute button
Charging contacts
Speaker
Headset LED
Hook button
Mute & Volume button
Name plate
Microphone
Battery compartment
Mute button
Hook button
Mute & Volume button
Headset LED
PRODUCT OVERVIEW7

Overview of the BTD 800 USB dongle

Overview of the LEDs

Overview of the base station LEDs
Base station LED Meaning
off Headset microphone is active
Link LEDUSB plug
Link button
constant Headset microphone is muted
off Corresponding device is not in focus*
Corresponding device is in focus*
constant
constant
flashes fast Incoming call
flashes slow Call on hold
off No external USB or Bluetooth headset connected/ no music
constant
constant No headset connected
flashes
constant*
*Focus device: the device that initiates an outgoing call when
the headset’s hook button is tapped.
• outgoing call / active call
• Merged calls from two audio sources: two LEDs light up
• USB headset connected or
• Bluetooth headset connected via dongle
• Incoming call - no headset connected
• Connected USB headset is not supported
Music streaming
* The LED is off per default and can be enabled via HeadSetup™ Pro.
+ / + / + :
constant Dictation mode on
segments 1 – 4 are lit
off
Charging status of the headset battery (see page 46)
• Headset battery flat
• no SDW 5000 headset connected
PRODUCT OVERVIEW8
2s2s
3x
3x
3x
3x
2s2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
0.5s 0.5s 0.5s 0.5s
mode 1:
3x
3x
3x
3x
2s2s
0.2s 0.2s
3x
3x
2s2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
Overview of the headset LED
Headset LED Meaning
• Headset is being charged in the base station
• Headset fully charged in CH 30 charger
Headset is being paired to base station
• Headset switches on
• Headset successfully connected to the base station
3x
Headset switches off
0.2s 0.2s
Incoming call
• Outgoing/active call
• Softphone status: BUSY Music streaming
* The LED is off per default and can be enabled via HeadSetup™ Pro.
Headset is fully charged in the base station
Firmware upgrade
Overview of the dongle BTD 800 USB LED
Dongle LED Meaning
Dongle in pairing mode:
1s1s 1s1s
mode 2:
searching for Bluetooth devices to pair and connect
• Search mode 1: Mobile phone
• Search mode 2: Bluetooth headset
Pairing successful
3x
2s2s
Pairing failed
Dongle tries to connect to a Bluetooth device
Overview of the busy light LED UI 10 BL
Busy light LED Meaning
*UC Client = Unified communications client such as Microsoft® Skype for Business
0.2s 0.2s
3s 3s
Dongle and Bluetooth device connected
• Outgoing/active call
• Music streaming in standard quality
Incoming call
Music streaming in high quality
Microphone of the connected Bluetooth device is muted
• Presence status softphone: AVAILABLE
• No active call
• Music streaming
• Presence status softphone: AWAY/ be right back
• Headset out of range
• No headset connected
• Presence status softphone: BUSY/ Presenting/ Do not disturb
• Active call on softphone, desk phone or mobile phone
• UC* client in meeting
CONNECTING THE BASE STATION9

Connecting the base station

The base station controls the wireless communication to the headset.
Depending on the variant you can plug in the headset system to your fixed line phone and/or your computer.
Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets.
+
Additionally you can plug a USB headset or speakerphone in the USB port or the busy light UI 10 BL in the back of the base station.
CONNECTING THE BASE STATION10
i

Connecting the base station to the mains power supply

1
Connect the plug of the power supply unit to the
DC socket (marked yellow).
Disconnecting the base station from the mains power supply
Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time.
2
Connect the power supply unit to a wall socket. The LED lights up red.
See page 13 for supported features with and without power supply connection.
Pairing and charging the headset before first use
Charge the rechargeable battery for at least 20 minutes before using it for the first time. A complete charging process takes about 60 minutes for SDW 10 HS and 90 minutes for SDW 30 HS/ SDW 60 HS (see page 46).
1
Place the headset into the magnetic holder of the base station. The Headset battery status LEDs on the base station indicate the charge status.
SDW 10 HS SDW 30 HS SDW 60 HS
2
If the headset and base station are not paired, the headset LED flashes blue and red shortly. The LED turns blue when pairing is complete and the headset will start charging.
3x
During the first charging process and after long periods of non-use, it may take up to 5 minutes until the headset LED lights up.
CONNECTING THE BASE STATION11
1 2 3 4 5 6 7 8
S1 S2
Connecting the base station to a fixed line phone – SDW 5 BS only
Check which connection possibility is best suited for your telephone and follow the instructions in the corresponding chapter A, B, C or D.
Place the base station at a minimum distance of 15 cm from the fixed line phone.
Connecting the base station to a fixed line phone without headset socket
1
2
A
1 2 3 4 5 6 7 8
Disconnect the handset cable from the telephone. Connect it to the Handset socket on the base station.
Connecting the base station to a fixed line phone with headset socket
1
Connect the telephone cable to the handset socket and to the Phone socket on the base station.
Use a pointed object to set the DIP switches 1 and 2 at the bottom of the base station to the position shown.
2
B
Connect the telephone cable to the headset socket on the telephone and to the Phone socket (marked green) on the base station.
Use a pointed object to set the DIP switches 1 and 2 to the position shown.
CONNECTING THE BASE STATION12
1 2 3 4 5 6 7 8
S1 S2
Connecting the base station to an optional mechanical handset lifter
The handset lifter allows you to answer calls even when you are away from your desk. The Sennheiser HSL 10 II mechanical handset lifter is available from your Sennheiser partner.
1
A
2
C
Connect the base station to the fixed line phone as described in chapter A.
Connect the handset lifter to the fixed line phone. For more information, refer to the instruction manual of the HSL 10 II handset lifter.
Connecting the base station to an optional electronic hook switch control (EHS)
The necessary EHS connection cables as well as adapter cables for manufacturer specific standards are available from your Sennheiser partner.
For further information concerning corresponding phones and cables visit www.sennheiser.com/headsetcompatibility. Quick Guides are supplied with the cables or can be found on the product page on our website at www.sennheiser.com/headsets.
Connect the handset lifter to the ACC socket on the base station.
1
Cisco Alcatel Polycom Avaya Snom ShoreTel Panasonic
D
Connect the base station to the fixed line phone as shown in the cable Quick Guide.
2
Use a pointed object (e.g. a ball pen) to set the DIP switch to the position shown in the cable Quick Guide.
CONNECTING THE BASE STATION13

Connecting the base station to a computer

1 2
Connect the USB cable to the PC socket on the base station.
Installing Sennheiser software
The Sennheiser software allows you to add value to your Sennheiser products. HeadSetup™ Pro enables easy set-up, configuration and update of your SDW 5000 series.
www.sennheiser.com/software
Features with and without power supply connection
Connect the USB cable to a USB socket on your computer. The operating system detects the USB audio device “Sennheiser SDW 5 BS” or “Sennheiser SDW 3 BS” and installs the necessary drivers.
Download the software from www.sennheiser.com/software.
Install the software. To install the software, you need administrator rights on your computer. If necessary, contact your IT department.
To make calls via the computer:
Install a softphone (VoIP Software), such as Skype for Business or ask your admin for support.
Feature
Full softphone functionality
Conferencing with multiple SDW 5000 headsets
Desk phone connection
USB port functions: Bluetooth headsets & mobile via dongle, USB headsets & speakerphones
Busy light support
Fast charging
Power via USB only
ü ü ü ü
û ü
û ü
û ü û ü
Power via USB +
power supply unit
CONNECTING THE BASE STATION14

Connecting the base station to Bluetooth devices – BTD 800 USB only

With the dongle BTD 800 USB you can either connect mobile phones or headsets via Bluetooth to the base station.
The dongle complies with the Bluetooth 4.2 standard. Pair Bluetooth devices that support the “hands free profile” (HFP), the “headset profile” (HSP) or the “advanced audio distribution profile” (A2DP).
The dongle can save up to eight paired Bluetooth devices. If you pair a ninth device, the saved connection profile of the least used Bluetooth device will be overwritten. If you want to re-establish a connection with this device, you have to pair the devices again.
Connecting the Bluetooth dongle to the base station
After switch-on, the dongle automatically tries to connect to the two last connected Bluetooth devices – mobile phone and headset cannot be combined. You can only connect a third Bluetooth device after having switched off the first or the second Bluetooth device.
The BTD 800 USB dongle is supplied together with the SDW 50X4 and SDW 50X6 bundles and also available as an accessory.
Plug the dongle into the USB port of the base station. Follow the instructions in one of the two next chapters.
New unused dongles switch automatically to pairing mode. The LED alternately flashes blue and red.
CONNECTING THE BASE STATION15
Press & hold
3s
Pairing a mobile phone or tablet via Bluetooth
1
Bluetooth
<20 cm
Activate Bluetooth on your mobile phone or tablet (see the instruction manual of your device).
3
Search devices...
Sennheiser BTD 800 USB Laptop Nick
keyword:
0000
2
”Pairing“
Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately flashes blue and red.
4
3x
”Connected“
Start the search for new Bluetooth devices. All available devices in the proximity of your mobile phone or tablet are displayed.
Select “Sennheiser BTD 800 USB” to pair the dongle. If necessary, enter the default PIN code “0000”.
Once the Bluetooth devices are paired, the LED flashes 3 times blue and then lights up in a constant dim blue.
CONNECTING THE BASE STATION16
Press & hold
3s
3x
2x
3x
Pairing a headset via Bluetooth
1
<20 cm
Activate the pairing mode on your Bluetooth headset (see the instruction manual of your device).
3
A
1s 1s 1s 1s
B
0.5s 0.5s 0.5s0.5s
2
”Pairing“
Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately flashes blue and red.
4
3x
”Connected“
Press the button again to switch between pairing mode for mobile phones A or headsets B.
Once the Bluetooth devices are paired, the LED flashes 3 times blue and then lights up in a constant dim blue.
Clearing the list of previously paired devices
Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately flashes blue and red.
Double press the dongle’s button. The LED flashes purple three times. The pairing list is cleared.

Reconnecting/disconnecting Bluetooth

To reconnect a Bluetooth device:
Tap the dongle’s button. The LED lights up blue once and after that flashes 3 times blue. The LED is lit constantly in dim blue.
To disconnect a Bluetooth device:
Double tap the dongle’s button. Bluetooth will be disconnected. The LED flashes 3 times red. The dongle starts flashing blue and searches for other Bluetooth devices.
CONNECTING THE BASE STATION17

Connecting an optional USB headset or speakerphone

You can connect a Sennheiser USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset is empty or to add other participants to your conference call.
Connecting a USB headset
1
Connect the headset to the USB socket on the base station.
Connecting a speakerphone
2
The LED lights up white.
To use an external speaker with microphone such as the Sennheiser speakerphone SP 10, SP 20 or SP 220:
Connect your speakerphone to the USB socket of the base station. The LED lights up white.
If you want to recharge the SDW headset - while using the speakerphone:
-
+

Connecting an optional busy light

Ensure the headset is docked before you initiate the call OR Double tap the icon on the base station to transfer the call from the headset to the speakerphone.
The busy light UI 10 BL signals to your colleagues if you are available or in a call. The busy light UI 10 BL is available as an accessory.
Connect the busy light to the Busy socket of the base station. The LED of the busy light lights up while the base station is switched on (see page 8).
Attach the busy light to your monitor or to your desk – if required (see UI 10 BL Quick Guide).
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS18
CLICK!

Assembling and wearing the headset SDW 10 HS

You can wear the headset either with the headband, the ear hook or the neckband.
A B
S
pre-mounted
M
L
Before assembly, remove the stickers showing where the charging pin should be inserted.

Using the headset with the headband

1 2
C
CLICK!
Rotate the headset’s charging pin away from the microphone boom.
3
CLICK!
Snap the charging pin into the headband. Snap the headset into the circular part of the headband.
Slide the charging pin into the holder of the headband.
4
5
Rotate the microphone boom to change wearing side. Adjust the headset so that the ear pad rests comfortably
6
on your right or left ear.
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS19

Using the headset with the ear hook

Assembling the ear hook and the headset
1
Rotate the headset’s charging pin away from the microphone boom.
3
CLICK!
2
CLICK!
Insert the charging pin into the holder of the wearing style adapter.
Rotate the boomarm to snap it in the wearing style adapter.
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS20
S
M
L
Adjusting the ear hook for perfect wearing comfort
Fit the ear hook around your ear with the ear bud placed in your ear.
Bend the flexible ear hook so that the headset sits comfortably and securely on your ear.
Change ear bud size for optimal fit – if required. Mount the ear hook stabilizer for an improved fit – if
Adjust the ear hook’s height and shape.
required.
Change wearing side – if required. Rotate the cheek spacer to increase or decrease the
distance between the microphone and your mouth – if required.
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS21

Using the headset with the neckband

Assembling the neckband and the headset
1 2
Remove the ear hook from the wearing style adapter and insert the neckband instead. Make sure the inserted side has the holder mounted on the neckband.
3
CLICK!
Insert the charging pin into the holder of the wearing style adapter.
Rotate the headset’s charging pin away from the microphone boom.
4
CLICK!
Rotate the boomarm to snap it on the wearing style adapter like shown.
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS22
S
M
L
Adjusting the neckband for perfect wearing comfort
Fit the neckband around your neck and both ears. Ensure that the ear bud is placed in your ear.
Change ear bud size for optimal fit – if required. Rotate the cheek spacer to increase or decrease the
Adjust the neckband’s height and angle.
distance between the microphone and your mouth – if required.
Change wearing side – if required.
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS23
CLICK!
CLICK!

Detaching headband, ear hook or neckband

CAUTION
Improper handling can damage the product!
If the charging pin and microphone boom overlap while detaching, they can break.
Rotate the charging pin as shown.
1
Rotate the holder with the charging pin away from the microphone boom.
3
2
Hold the headset with the one hand. Slide one finger of the other hand into the small recess
on the headband or wearing style adapter.
Pull the two units apart from each other. The headset loosens and you hear a click.
Remove the headset from the holder.
ADJUSTING AND WEARING THE HEADSET SDW 30 HS  SDW 60 HS24

Adjusting and wearing the headset SDW 30 HS | SDW 60 HS

2-3 cm
Rotate the microphone boom to change wearing side. Bend and rotate the microphone boom so that the
microphone is about 0.8” (2 cm) from the corner of your mouth.
Adjust the headset so that the ear pad rests comfortably on your right or left ear.
Adjust the headset so that the ear pads rest comfortably on your ears.
LABELING THE HEADSET 25
SD W 10

Labeling the headset

Name Plate Maker
1
A
TYPE
PRINT
CUT
Tina
www.sennheiser.com/name-plate-maker
SDW 60
Open the „Name Plate Maker“ under: www.sennheiser.com/name-plate-maker.
Follow the instructions to create your nameplate.
3
2
SDW 10 HS:
Detach the headband or wearing style adapter from the headset (see page 23).
SDW 30 HS | SDW 60 HS:
Tilt the earcup with the boom arm as shown.
SDW 10 HS SDW 30 HS
SDW 60 HS
4
Remove the cover. Replace the name plate.
5
Slide the cover in the holder. SDW 10 HS:
6
Reassemble the headset with the headband or wearing style adapter (see page 18).

CONFIGURING THE HEADSET SYSTEM26

1 2 3 4 5 6 7 8
S1 S2
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Configuring the headset system
Configuring the headset system using HeadSetup™ Pro or the DIP switches
You can adjust the headset system via the software HeadSetup™ Pro or the DIP switches on the base station. Changes in HeadSetup™ Pro overwrite the DIP switch settings.
HeadSetup™ Pro offers additional settings – marked with the adjacent icon in the following chapters. In
addition to the settings described here, HeadSetup™ Pro offers further configurations – see options in the software.
To configure the system via the DIP switches:
Use a pointed object to set the DIP switches to the desired position. After a DIP switch is changed:
Re-boot the system by disconnecting the power supply and USB cable shortly from the power.
To configure the system via HeadSetup™ Pro:
Connect the base station to your computer and install the required software (see page 13).
Start HeadSetup™ Pro. Click on “Settings” in the menu and choose your
SDW 5000 device. Change to the desired values and save.
Configuring the desk phone – DIP switches 1 and 2 – SDW 5 BS only
If you do not have a desk phone with an EHS solution, the HSL 10 II can be used for remote call control.
Switch position Function Switch position Function
DHSG mode
Call control with phones using DHSG standard
Manual mode Manual operation* of handset or handset lifter HSL 10 II
Panasonic mode
Call control with Panasonic phones
Auto link
Wireless link between headset and base station established automatically
* For undetectable phones without call control: Touch the icon second touch will close the link and allows to operate calls on other audio sources ( / ).
OptiPoint mode
Call control with OptiPoint phones
MSH mode
Call control with phones using MSH standard
No assigned modes
to manually establish a link to the desk phone. A
CONFIGURING THE HEADSET SYSTEM27
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Adjusting the radio range – DIP switch 3
If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range on the DECT systems.
100 m
Switch position Function Switch position Function
Long range
Up to 100 m indoors
Medium range
Up to 50 m indoors
Short range
Up to 10 m indoors; for minimal interference with other DECT devices in dense environments
Adjust how the system handles incoming calls – DIP switch 4
Switch position Function Switch position Function
Manual Hook
Manual answering of calls via hook button on headset
Auto Hook
Automatic answering of incoming calls when headset undocked
Fast Link
1 2 3 4 5 6 7 8
Manual answering and audio link to base station always open for fast response times
CONFIGURING THE HEADSET SYSTEM28
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Adjusting the audio quality – DIP switch 5
Narrowband Wideband
300 Hz – 3.5 kHz 150 Hz – 6.8 kHz 100 Hz – 11.5 kHz
Ultra Wideband Full band
20 Hz – 12 kHz 20 Hz – 16 kHz
Switch position Function Switch position Function
Best
• calls: Super Wideband
• music: Full band
Good
• calls: Narrowband
• music: Ultra Wideband
• max battery and density performance
Better
• calls: Wideband
• music: Ultra Wideband
• max talk time performance
Better (Mode 2)
like “Better” but optimized for max density performance
Narrowband Desk Phone changes desk phone audio quality to narrowband, while enjoying a “better” sound with other devices
Super Wideband
Limiting the volume – DIP switch 6
Switch position Function Switch position Function
off
AU limiter
Compliant with Directive
EU/US limiter
AS/ACIF G616:2006
Compliant with Directive 2003/10/EC
CONFIGURING THE HEADSET SYSTEM29
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Adjusting the ring tone and ring tones volume of the base station – DIP switch 7 and 8
Switch position Function Switch position Function
Ringing volume
High
Ringing volume
Low
Ringing volume
Off
Ringing volume
• Very low
• Medium
1 2 3 4 5 6 7 8
Ring tone 1
Active
Ring tone 2
Active
Ring tone 3
Active
CONFIGURING THE HEADSET SYSTEM30
S1 S2
1 2 3 4 5 6 7 8
S1 S2

Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only

1
Put on the headset. Press the button on the base station.
3
2
4
Lift the handset. You hear a dial tone.
Set the ABC switch to the position A, B or C so that you can hear a clear dial tone in the headset.

Adjusting the transmission volume

Adjusting the microphone volume for the connected desk phone – SDW 5 BS only
By default, the microphone volume control is set to 4. This setting is suitable for most telephones.
1
Make a call to someone who will help you find the correct sensitivity setting for your microphone (see page 34).
2
Turn the microphone volume control so that the other party can hear you at a comfortable level.
Adjusting the microphone volume for the connected computer
Activate the option “Automatically adjust microphone sensitivity” in the settings of your softphone – if available. Adjust the microphone sensitivity via your operating system, so that the other party can hear you at a comfortable
level (see Help function of your operating system).
SETTING UP AND USING THE HEADSET31
!

Setting up and using the headset

Adjusting the volume

CAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
Set the volume to a low level before putting on the headset. Do not continuously expose yourself to high volumes.
You can adjust two independent volume settings for the
1
headset:
• speaker volume, audio signal
• volume for the ring tone, the beeps and the voice prompts
The direction of the volume buttons could be swapped.
Put on the headset. Choose your audio source.
The corresponding LED lights up.
Adjusting the volume of the audio signal Adjusting the volume of the ring tone, the beeps and
the voice prompts
2
Make a call (see page 35) or play music (see page 44).
Move the Mute & Volume button as shown to adjust the volume.
When the minimum or maximum volume is reached, the voice prompt “Volume min” or “Volume max” is announced in the headset. When the voice prompts are disabled, you hear a beep in the headset instead.
Adjusting the sidetone
2
Make sure that the headset is in idle mode (no active call or music reproduction).
Move the Mute & Volume button as shown to adjust the volume.
The sidetone in the SDW headsets can be adjusted via HeadSetup™ Pro.
SETTING UP AND USING THE HEADSET32
Swapping the direction of the volume buttons
You can change the direction of the Volume button‘s up/down function if, for example, you want to wear the headset on the other ear. SDW 10 HS: If the motion sensor is enabled, the volume keys automatically swap direction when you change the wearing side.
Make sure that the headset is in idle mode (no active call or music reproduction).
Press and hold the Mute & Volume button. The direction of the button‘s volume up/down function is changed. The voice prompt “Swap volume keys” is
3s
“Swap volume keys“
announced in the headset. SDW 60 HS:
Stereo channels left/right will be changed too.
You can also change this setting via HeadSetup™ Pro.

Muting the headset’s microphone

Muting the microphone Unmuting the microphone
SDW 10 HS
SDW 30 HS SDW 60 HS
Press the Mute & Volume button on the headset OR SDW 30 HS | SDW 60 HS: Mute button on the boom arm OR Touch the Mute button on the base station. The microphone is muted and the LED lights up red. The voice prompt “Mute on“ is announced.

Enabling/disabling voice prompts

3s
SDW 10 HS
SDW 30 HS SDW 60 HS
Press the Mute & Volume button on the headset OR SDW 30 HS | SDW 60 HS: Mute button on the boom arm OR Touch the Mute button on the base station. The muting is canceled and the LED switches off. The voice prompt “Mute off“ is announced.
Take the headset out of the base station. Simultaneously press and hold the hook and mute
button until you hear 2 beeps, then release the button. The voice prompts are now activated/deactivated and the voice prompt “Voice on” or “Voice off” is announced in the headset.
If the voice prompts are deactivated, the headset emits beeps.
”Voice on” / ”Voice off”
SETTING UP AND USING THE HEADSET33

Verifying battery life

You can retrieve information on the remaining battery life at any time except when you are on a call or listening to music:
Press the hook button for 1 second. The remaining battery life is announced.
It is also possible to verify the remaining headset battery life at any time via the base station battery LEDs.
1s
Information announced Remaining battery life
“More than eighty percent battery left”
> 80%
“More than sixty percent battery left”
“More than forty percent battery left”
“More than twenty percent battery left”
“Less than twenty percent battery left”
„Recharge headset“

If you leave the DECT or Bluetooth range

100 m
> 60%
> 40%
> 20%
< 20%
less than 15 minutes talk time; automatic voice prompt
Recharge headset (see page 46).
In office buildings, the range between DECT headset and base station is up to 100 m. Further information on how to adjust radio range is given on page 27).
The range between a Bluetooth headset and base station or between the mobile phone and the base station/dongle is device dependent.
If the audio quality deteriorates during a call or the link breaks down completely, the voice prompt “device disconnected” is announced in the headset. The LED on the headset is off and the LED up red.
on the base station lights
Re-enter the radio range of the base station to resume the call.
If your softphone supports call control, the call will automatically be ended 60 seconds after leaving the radio range.
MAKING CALLS USING THE HEADSET SYSTEM34

Making calls using the headset system

In the following chapters the most important functions of the connected devices will be explained. Some functions depend on the configuration of the base station (see page 26).
For information on how to set up a teleconference combining multiple phone calls or headsets see chapter “Setting up conference call” on page 40.
If the optional UI 10 BL is connected (see page 17) the current state will be indicated by the busy light (see page 8).

Preparing calls - initial settings

Call control – manage calls directly via the headset:
Visit our website at www.sennheiser.com and check whether your softphone is supported. Install our free software to enable call control support – if required.
Ensure your BTD 800 USB dongle is paired and connected to your mobile phone (see page 14).
Selecting audio source – fixed line phone/ computer/ mobile phone
Touch the icon of the desired audio source on your base station / / . The chosen audio source is in focus and the LED lights up white.
If for example phone – depending on the settings. The fixed line phone will remain your default audio source for outgoing calls until you change it.
is in focus, press the hook button (or touch the icon again) to initiate a call via your fixed line
MAKING CALLS USING THE HEADSET SYSTEM35
i

Making a call

Put on the headset. Press the hook button on the headset OR
touch the icon on your base station to:
+44 1234
* For undetectable phones without call control (Manual mode, see page 26):
Touch the icon to manually establish a link to the desk phone. A second touch will close the link and allows to operate calls on other audio sources ( / ).
– Computer – Desk phone – Mobile phone
Dial the desired number or choose your contact The connection is established. The base station LED / / lights up blue.
: launch your softphone
: activate the dial tone*
: initiate voice assistant

Accepting/rejecting a call

You hear a ringing in the headset, on the base station*, desk phone* or mobile phone* (*if enabled). The base station LED
/ / flashes blue.
1
Accept a call*
Accept the call via the audio source OR Press the hook button on the headset OR Touch the icon / / of the flashing LED. The connection is established. The LED stops flashing and is fixed blue.
While the SDW headset is docked for charging, the call can be accepted via the connected Bluetooth/USB headset or speakerphone.
*For automatic answering functionality, enable “Auto Hook” (see page 27) or motion sensor (see page 45).
2
CLICK!
Reject a call
Press the icon / / of the flashing LED for 1 second OR Press the hook button on the headset for 1 second. The voice prompt “Call rejected“ is announced. The LED stops flashing and is fixed white.
MAKING CALLS USING THE HEADSET SYSTEM36

Transferring calls to connected devices

Transferring the call to the optional Bluetooth/USB headset or speakerphone
To transfer an active call, e. g. if the headset battery is almost flat:
Double tap the icon on the base station. The call is transferred to the Bluetooth/ USB headset or speakerphone.
2x
“Recharge headset“
To switch an active call back to the SDW headset:
Undock the SDW headset from the base station. The call is automatically transferred to the SDW headset.
If the SDW headset is already undocked from the base station:
Double tap the icon on the base station. The call is transferred to the SDW headset.
Transferring a softphone call to the mobile phone – “Skype for Business” only
Set up your mobile phone number in the “Skype for Business” options menu. For more information visit the “Skype for Business” support website.
Touch the icon on the base station for 1 second to transfer the call to your mobile phone.
1s
MAKING CALLS USING THE HEADSET SYSTEM37

Ending a call

End the call via the audio source OR Place the headset into the charging cradle of the base
OR OR
CLICK!
station OR Press the hook button on the headset OR Touch the icon / / on the base station.
The call is ended. The base station LED lights up white. If the other party hangs up, your audio source and your
headset become automatically ready to receive the next call.

Redialing

Double tap the corresponding icon / / on the base station OR the hook button on the headset.
Redials the last number
2x
OR
”Redialing“
Cancels redialing

Putting a single active call on hold

Double tap the corresponding icon / / on the base station OR the hook button on the headset.
Holds the call
2x
OR
”Call held“
Resumes the call
”Call unheld“
MAKING CALLS USING THE HEADSET SYSTEM38

Managing multiple calls - two calls from two audio sources

Accepting/rejecting a second call
If you receive a call on a second device while you are in an active call, the corresponding LED / / flashes.
Touch the icon / / on the base station corresponding to the flashing LED
OR double tap the headset’s hook button:
2x
Active call 2nd incoming call
1s
Accepts the incoming call & puts an active call on hold Headset: press 2x, Base station: tap 1x
Rejects the incoming call & continues the active call
Ending the active and accepting the incoming call
If you receive a call on a second device while you are in an active call, the corresponding LED / / flashes.
Touch the icon / / of the blue lit-up LED on the base station to end the active call. Touch the icon / / corresponding to the flashing LED to accept the call.
MAKING CALLS USING THE HEADSET SYSTEM39
Merging a held call into an active call – Mini conference
Touch the icon / / of the held call for 1 second (LED stops flashing when merged).
1s
“Call merged“
Unmerging a call from a Mini conference and put in on hold
Touch the icon / / of the audio source with the call you want to put on hold for 1 second (LED of unmerged call starts flashing).
1s
“Call unmerged“
Toggling between active and held call
Tap the icon / / of the held call (flashing LED) OR double tap the headset’s hook button.
If both calls are on the same source:
Double tap the icon / / of the active call to toggle between the calls.
2x
MAKING CALLS USING THE HEADSET SYSTEM40

Setting up conference call

With one base station, you can:
MASTER
MASTER
A B
CALL 1
GUEST 1
CALL 2
CALL 3
• A merge up to three calls from the connected audio
sources into one teleconference (see previous
chapter),
• B set up a small conference with an SDW 5000
MASTER
C D
GUEST 1
GUEST 3
GUEST 2
• C a large conference with up to four SDW 5000 headsets,
• D set up a conference with a Sennheiser USB
speakerphone (e. g. SP 20).
-
+
headset and an additional Sennheiser USB or Bluetooth headset,
All conferencing options can be combined. It is for example possible to set up a large conference with 2 audio sources merged, where multiple SDW headsets and one Bluetooth or USB device is connected.
Setting up a small conference via USB or Bluetooth headset
MASTER
GUEST 1
Put on the MASTER headset. Connect your USB or Bluetooth headset (see
page 16/17) with the base station. The LED lights up white.
Press the hook button on the MASTER headset within 10 seconds to add the GUEST headset. The voice prompt “Conference pairing successful“ is announced in the GUEST headset.
Call the other party (see page 34).
OR
CLICK!
To end the call but keep the conference:
End the call via your audio source, the base station or the MASTER headset. All conference participants remain connected and a new call can be initiated with them.
To end the call and the conference:
End the call via your audio source, the base station or the MASTER headset.
Place the MASTER headset in the magnetic holder of the base station to disconnect all conference participants.
MAKING CALLS USING THE HEADSET SYSTEM41
Setting up a large conference with up to 4 SDW series headsets
The headset system allows you to make a conference call with up to 4 SDW 5000 headsets. The first paired headset (MASTER) is used to control the call.
1
New MASTER
2x
If you want to use a new MASTER headset:
Place the headset into the base station. The Headset LED alternately flashes blue/red until a link to the base station is established. The Headset LED flashes blue twice.
3
GUEST 1-3
2
New MASTER
Put on the MASTER headset. Change audio source – if required (see page 34).
4
GUEST 1-3
2x
Press and hold the Mute & Volume button while placing the GUEST headset into the base station of the MASTER headset. The Headset LED alternately flashes blue/red until a link to the base station is established. The Headset LED flashes blue twice.
The voice prompt “Conference pairing“ is announced in the MASTER headset.
MASTER
Take the GUEST headset out of the base station. To add the GUEST headset to the conference call,
press the hook button on the MASTER headset within 10 seconds. The voice prompt “Conference pairing successful“ is announced in the GUEST headset.
Add additional GUEST headsets – if required.
MAKING CALLS USING THE HEADSET SYSTEM42
i
5
MASTER
GUEST 1
6
OR
GUEST 2
GUEST 3
CLICK!
Call the other party. The LED / / lights up blue on the base station.
The GUEST can leave the call by pressing the hook button on the GUEST headset.
“easy pairing” To subsequently use the GUEST headset with other base stations, place the GUEST headsets into
the other base stations. The Headset LED alternately flashes blue/red until a link is established.
To end the call but keep the conference:
End the call via your audio source, the base station or the MASTER headset. A new call can now be initiated with the same conference participants.
To end the call and the conference:
End the call via your audio source, the base station or the MASTER headset.
Place the MASTER headset in the magnetic holder of the base station to end the conference.
Adding a GUEST headset during a call with the MASTER headset
Connect your USB or Bluetooth headset
GUEST
(see page 16/17) with the base station OR Dock and undock the GUEST SDW 5000 headset (no need to press the Mute button).
Press the hook button on the MASTER headset within 10 seconds to add the GUEST headset. The voice prompt “Conference pairing successful“ is
MASTER
announced. The GUEST can leave the conference by ending the
call on the GUEST headset.
Making a conference call with a Sennheiser USB speakerphone
If the SDW headset is docked in the base station the speakerphone becomes the MASTER. If the SDW headset is undocked, the speakerphone works as GUEST.
Connect the speakerphone to the USB socket on the base station. The LED lights up white.
Choose your audio source (s) (see page 34). Call the other party.
Depending on the audio source the LED / / lights up blue on the base station.
End the call via your audio source or speakerphone and unplug the speakerphone from the USB socket.
USING THE DICTATION MODE43

Using the dictation mode

Recording desk or mobile phone calls with the Dictation mode
SDW 5000 offers a Dictation mode which allows recording of phone calls via an application on your computer. In this mode the microphone is always open towards the computer, so that a call on the desk or mobile phone can be recorded.
To switch the Dictation mode on: To switch the Dictation mode off:
1s
“Dictation mode ON“
Make sure, that the system is in idle mode (no active call or music).
Touch the icon or and the on the base station simultaneously for 1 second. The Dictation mode is switched on. The voice prompt “Dictation mode ON“ is announced. The base station LED lights up green and the selected audio source LED or lights up white.
The Dictation mode will stay on if the headset is docked.
Calls can only be received and made from the selected audio source (desk or mobile phone). Other audio sources are inactive.
If you receive a call on an inactive source:
Switch the Dictaphone mode off and accept the call.
1s
“Dictation mode OFF“
Touch the icon or (LED white) and the on the base station simultaneously for 1 second. The Dictation mode is switched off. The voice prompt “Dictation mode OFF“ is announced. The base station LED
switches off.
Dictation mode will also be switched off if the base station is powered off or re-booted.
Recording computer‘s audio
You can record calls or any audio signal directly via a computer application. Listening to recordings on a computer is only possible, while Dictation mode for phones is switched off (see above).
LISTENING TO MUSIC USING THE HEADSET44
i

Listening to music using the headset

You can listen to music from your computer or mobile device.
If you use the Bluetooth dongle BTD 800 with a mobile phone:
Activate Bluetooth on your mobile phone.
1
Touch the or icon. The corresponding LED lights up white.
Put on the headset.
If you receive and accept a call, the music is paused and restarts after the call (if the music player supports this feature).
2
Play the music on your audio source. The headset LED and the LED light up purple.
The LED is off per default and can be enabled via HeadSetup™ Pro.
on the base station
Plays the track
Pauses the track
USING THE MOTION SENSOR45

Using the motion sensor

The headset is equipped with a motion sensor that registers when the headset is put in or out of rest position.
Enabling/disabling the motion sensor
“Motion sensor on” “Motion sensor off“
Put on the headset and place the ear cup on the left ear.
Using the motion sensor
Press the volume button as shown and simultaneously the hook button. Hold the buttons until you hear three beeps. The motion sensor is enabled/disabled and you can choose your wearing side. The voice prompt “Motion sensor on” or “Motion sensor off” is announced.
You can also change this setting via HeadSetup™ Pro.
Lift the headset from the desk and put it on. The sensor registers motion and the incoming call is accepted.
SDW 30 HS | SDW 60 HS: Music will be paused when you lay down the headset and
resumed when you put on the headset again.
CHARGING THE HEADSET AND STORING THE HEADSET SYSTEM46

Charging the headset and storing the headset system

Charging the headset

Always place the headset at the base station to ensure that it is fully charged when needed. Shortly before the rechargeable battery is about to run flat (15 minutes remaining) the voice prompt “recharge headset“ is announced in the headset. If the headset has not been used for 12 hours, it will switch off in order to conserve battery power. To switch it on again, press the headset’s hook button. This feature can be disabled via HeadSetup™ Pro.
1
Place the headset into the magnetic holder of the base station. The headset battery status LEDs on the base station indicate the charge status.
SDW 10 HS SDW 30 HS SDW 60 HS
2
During charging the Headset LED lights up blue. The LED switches off when the headset is fully charged.
100%
Charging overview SDW 10 HS
LED segment Required charging time Corresponds to a talk time of
Super Wideband Wideband Narrowband
approx. 10 minutes approx. 1 hour approx. 2 hours approx. 3 hours
approx. 20 minutes approx. 2 hours approx. 4 hours approx. 6 hours
approx. 40 minutes approx. 3 hours approx. 6 hours approx. 9 hours
approx. 60 minutes approx. 6 hours approx. 8 hours approx. 10 hours
Charging overview SDW 30 HS | SDW 60 HS
LED segment Required charging time Corresponds to a talk time of
Super Wideband Wideband Narrowband
approx. 10 minutes approx. 1 hour approx. 2 hours approx. 2 hours
approx. 20 minutes approx. 2 hours approx. 3 hours approx. 4 hours
approx. 40 minutes approx. 5 hours approx. 7 hours approx. 8 hours
approx. 90 minutes approx. 9 hours approx. 11 hours approx. 14 hours
CHARGING THE HEADSET AND STORING THE HEADSET SYSTEM47
Charging the headset using the CH 30 charger | Charging several headsets simultaneously
The CH 30 headset charger and the MCH 7 multi USB power source are optional accessories. The CH 30 allows you to charge additional SDW headsets, e.g. for sharing the same base station when working in shifts. Several CH 30 in connection with the MCH 7 allow to charge up to 7 headsets simultaneously.
MCH 7
CH 30
Refer to the Quick Guide of the CH 30 or MCH 7 for more information.

Switching the headset system off during extended non-use

You can switch off the headset system or the headset when not using the products for extended periods of time (e.g. when you are on holiday).
Switching the headset system off Switching the headset off
5s
3x
optional
Disconnect the base station from the mains power supply and the computer. The base station and headset switch off immediately, all LEDs switch off.
Press and hold the hook button for 5 seconds to switch off the headset. The Headset LED flashes red 3 times. The Headset battery status LEDs on the base station switch off. The
LED lights up red.
To switch the headset on again:
Press the hook button.
SHARING A WORKPLACE48

Sharing a workplace

The SDW 5000 headsets and base stations are compatible with each other. If you share a workplace, you can use one base station with different headsets.
Fredrik
Fredrik
TIM
2x
Fredrik
Place the headset to be used into the magnetic holder of the base station. The Headset LED alternately flashes blue/red and flashes blue twice if pairing is successful. The headset is ready for use.
TIM
CH 30
Charge the headsets that are not in use with the optional headset charger CH 30 (see page 47).

Using the headset with a third party base station (DECT-GAP telephone)

Place the headset at a maximum distance of 1 m from the third party base station.
Press and hold the headset’s hook button and mute
5s
button simultaneously until you hear 3 beeps, then release the button. The headset switches to a special pairing mode and the Headset LED flashes blue/red alternately.
Set the third party base station to a special pairing mode (see the instruction manual of the third party base station). The default code for the headset is “0000”. The headset pairs with the third party base station. If pairing is successful, the Headset LED switches off.
If pairing is not successful within 60 seconds, the headset switches back to standby mode.
To pair the headset to a SDW 5000 series base station, after having paired it to a GAP enabled device:
Place the headset into the magnetic holder of the base station. In this case, the pairing will not be initiated the first time, therefore:
Undock the headset and re-dock it again. The headset LED flashes blue/red shortly and turns blue when pairing is complete. The headset will start charging.
CLEANING AND MAINTAINING THE HEADSET SYSTEM49

Cleaning and maintaining the headset system

CAUTION
Liquids can damage the electronics of the product!
Liquids entering the housing of the device can cause a short circuit and damage the electronics.
Keep all liquids far away from the product. Do not use any cleansing agents or solvents.
Before cleaning, disconnect the base station from the mains power supply. Only use a dry and soft cloth to clean the product.
SDW 3 BS
SDW 10 HS SDW 30 HS | SDW 60 HS
Clean the charging contacts of the base station and the headset from time to time using e.g. a cotton swab.
SDW 5 BS

Replacing the ear pads

For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your Sennheiser partner.
Carefully remove the old ear pad from the ear cup. Attach the new ear pad to the ear cup by pressing
firmly around the ear pad.
CLEANING AND MAINTAINING THE HEADSET SYSTEM50

Replacing/removing the headset‘s rechargeable battery

CAUTION
Danger of damage to the product!
During the warranty period, the rechargeable battery must only be replaced by an authorized Sennheiser service center, otherwise the warranty will be null and void.
Contact your Sennheiser service center if the rechargeable battery needs to be replaced. To find a Sennheiser service partner in your country, visit www.sennheiser.com.
Outside the warranty period, the rechargeable battery may be replaced or removed by any qualified service center or qualified technician of your IT or Service department. Instructions for qualified technicians on how to replace or remove the battery are available from the Sennheiser service partner.
Updating the firmware of the products
You can update the firmware of your headset system and Bluetooth dongle by using the free HeadSetup™ Pro software.
Connect the base station to your computer and install the required software (see page 13).
Updating the firmware of the base station and the headset
1
Place the headset into the magnetic holder of the base station.
Start HeadSetup™ Pro.
HeadSetup™ Pro checks if the installed firmware is the latest version available on the Sennheiser
server. If required, upgrade to the latest version. The headset is automatically updated via the base station.
2
Connect the base station via the USB cable with a USB port of your computer.
Updating the firmware of the Bluetooth dongle BTD 800 USB
Insert the BTD 800 USB into the USB port on the base station. Some older dongle versions need to be connected directly to the computer in order to be updated. “New” dongles can be identified by the two grey lines on the bottom side of the housing.
Headsetup Pro
Start HeadSetup™ Pro.
HeadSetup™ Pro checks if the installed firmware is the
latest version available on the Sennheiser server. If required, upgrade to the latest version.
IF A PROBLEM OCCURS ...51

If a problem occurs ...

Problem Possible cause Solution Page
The headset is placed into the base station but the charge status LED is off
Link between headset and base station cannot be established
Bad connection between headset and base station
Noise interference and connection loss
Headset battery cannot be charged
The sound from the fixed line phone is distorted and disturbed
Beeps instead of voice prompts
Base station is not connected to the mains power supply
Rechargeable battery is deeply discharged
Firmware version of the base station is older than the firmware version of the headset
Headset is not paired with the base station, the red
Transmission range is exceeded
Microphone rubs on the cheek or perhaps the beard
Too many DECT systems within the radio range
Distance between base station and fixed line phone is so small that interference occurs
Charging contacts of the headset or the base station are dirty
Rechargeable battery is defective/ worn out
Headset is not properly placed in the base station
Base station is not adjusted to the fixed line phone.
The voice prompts are deactivated
LED lights up
Connect the base station to the mains power supply.
Wait several minutes until the Charge status LED lights up.
Update the firmware of the base station.
Place the headset into the base station. 46
Reduce the distance between headset and base station.
Adjust the radio range. 27
Adjust the headset so that the microphone is about 0.8 - 1.2” (2 - 3 cm) from the corner of your mouth.
Reduce the radio range. 27
Increase the distance between base station and fixed line phone.
Clean the charging contacts on the headset and on the base station.
Ask a technician to replace the rechargeable battery.
Check if the headset is properly placed into the magnetic holder.
Use the ABC switch to adjust the base station to your fixed line phone.
Activate the voice prompts. 32
10
46
50
33
18
–
49
50
46
30
IF A PROBLEM OCCURS ...52
Problem Possible cause Solution Page
The talk time is reduced Worn-out rechargeable battery
Ask a technician to replace the
50
rechargeable battery.
Large distance between base station and headset
Reduce the distance if possible. Larger distances require a higher transmission
–
power and reduce the talk time.
Fast Link activated
Deactivate Fast Link to save battery
27
power.
Many DECT systems in the same area
Switch off DECT systems that are currently not required. Congestion
–
requires a higher transmission power and reduces the talk time.
How many DECT systems can be used in the same room? This depends on various conditions:
• Americas: up to 40 SDW systems in narrowband mode or in high density wideband mode (available in HeadSetup™ Pro)
• Rest of World: up to 80 SDW systems in narrowband mode or in high density wideband mode (available in HeadSetup™ Pro)
Narrowband/wideband setting
Set the base station to narrowband
28 transmission as it requires less power than wideband transmission.
Dropped calls due to high density
High density: Too many DECT systems in the same area
Reduce the radio range on all DECT systems in the area.
Reduce audio quality to narrowband or
27
28 wideband.
Ensure “Fast Link” is not selected on
27 DIP switch 4.
Bad audio quality: you sound too low/ distorted/ echoing to the other party/ background noise
DIP switch settings do not work
Microphone sensitivity is not correctly adjusted
Microphone is too far away from your mouth
Base station settings were updated and overwritten via
Adjust the microphone sensitivity. 30
Adjust the microphone position. 18
Reset the system 53
HeadSetup™ Pro
Headset/ base station does not react to any
No system re-boot after DIP switches were changed
The operation of the headset or base station is faulty
Disconnect the base station shortly from power.
Reset the products to the factory default settings.
26
53
button press
Battery status LED’s on the base station are flashing and the
Firmware version of the headset is older than the firmware version of the base station
Update the firmware of the headset. 50
multi-function button is lit up red
No Bluetooth connection via dongle BTD 800 USB
Dongle not inserted correctly in the base station
Dongle and mobile device not connected
Plug in the dongle again. 14
Pair the dongle and your mobile device
15
(Pairing).
Activate Bluetooth on your mobile
–
device.
Dongle and Bluetooth headset not connected
Pair the dongle and your headset (Pairing).
16
IF A PROBLEM OCCURS ...53
1 2 3 4 5 6 7 8
S1 S2
Problem Possible cause Solution Page
Dongle BTD 800 USB does not accept new
Dongle’s pairing list disturbed
Clear the list of previously paired devices.
16
devices (Pairing)
Guest headset is not accepted
Guest headset not accepted on Master headset
Repeat the procedure and accept the guest headset on the master.
42
Guest headset accepted too late on Master headset
Too many Guest headsets in use
Leave the conference with one of the other headsets by pressing the hook button on this headset.
Busy light does not light upUSB port is deactivated: the busy
light socket is linked to the USB
Activate the USB port via HeadSetup™ Pro.
–
port
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com.
Restoring factory default settings (Reset)
Make sure that the base station is powered via USB cable or power supply unit.
S1 S2
1 2 34 5 6 7 8
Use a pointed object to press the Set button S1 for approx. 10 seconds. The base station factory default settings are restored.
10s

SPECIFICATIONS54

Specifications
Headset SDW 10 HS
Dimensions (W x H x D)
Weight with...
Talk time
Standby time
Charging time
Range (environment dependent)
Frequency response speaker
Rechargeable battery (built-in)
Output power
Speaker type
Microphone type
50 x 25 x 140 mm
ear hook: 44 g / 1.55 oz / 0.097 lbs headband: 58 g / 2.05 oz / 0.13 lbs neckband: 43 g / 1.52 oz / 0.095 lbs
narrowband: up to 10 hours wideband: up to 8 hours super wideband: up to 6 hours
48 hours
50%: approx. 30 minutes 100%: approx. 1 hour
free line of sight: up to 180 m / 590 ft in office buildings: up to 55 m / 180 ft
20 Hz – 16 kHz (depends on settings)
Lithium Polymer; 3.7 V; 335 mAh
European Union/Japan: max. 250 mW (EIRP) United States: max. 100 mW (EIRP)
neodymium magnet
Digital MEMs microphone (2 microphones), noise cancelling
Headset SDW 30 HS | Headset SDW 60 HS
Dimensions (W x H x D)
Weight
Talk time
Listening time
Standby time
Charging time
Range (environment dependent)
Frequency response speaker
Rechargeable battery (built-in)
Output power
Speaker type
Microphone type
SDW 30 HS: 165 x 165 x 62 mm / 6.50 x 6.50 x 2.44 in SDW 60 HS: 165 x 170 x 62 mm / 6.50 x 6.69 x 2.44 in
SDW 30 HS: 98 g / 3.46 oz / 0.22 lbs SDW 60 HS: 136 g / 4.80 oz / 0.30 lbs
narrowband: up to 14 hours wideband: up to 11 hours super wideband: up to 9 hours
wideband: up to 12 hours fullband: up to 9 hours
44 hours
50%: approx. 30 minutes 100%: approx. 1 hour 30 minutes
free line of sight: up to 180 m / 590 ft in office buildings: up to 55 m / 180 ft
20 Hz – 20 kHz (depends on settings)
Lithium Polymer; 3.7 V; 530 mAh
European Union/Japan: max. 250 mW (EIRP) United States: max. 100 mW (EIRP)
neodymium magnet
Digital MEMs microphone (2 microphones), noise cancelling
/ 1.97 x 0.98 x 5.51 in
SPECIFICATIONS55
Base station
Dimensions (W x H x D)
Weight
Connectors
DECT frequency range
RF output power
Power supply unit
Nominal input voltage
Nominal input current
Mains frequency
Nominal output voltage
Nominal output current
Weight
SDW BS 3 SDW BS 5
87 x 122 x 105 mm / 3.43 x 4.80 x 4.13 in
320 g / 11.29 oz / 0.71 lbs
• Power supply socket DC
• Micro-USB socket PC
• USB socket
• Busy light socket Busy
European Union: 1880 – 1900 MHz United States: 1920 – 1930 MHz Japan: 1893 – 1906 MHz
European Union/Japan: max. 250 mW (EIRP) United States: max. 100 mW (EIRP)
100 – 240 V~
max. 0.3 A
50 – 60 Hz
5.0 V
$
2 A
approx. 100 g / 3.53 oz / 0.22 lbs
• Power supply socket DC
• Micro-USB socket PC
• USB socket
• Busy light socket Busy
• Accessory socket ACC
• Fixed line phone socket Phone
• Handset socket Handset
Bluetooth dongle BTD 800 USB
Dimensions (W x H x D)
Weight
Bluetooth
Range
Transmission frequency
Profiles
Output power
Typical sensitivity
22 x 16 x 6 mm / 0.87 x 0.63 x 0.24 in
2 g / 0.07 oz / 0.004 lbs
version 4.2/ power class 1
up to 25 m (device-dependent)
2402 – 2480 MHz
• HSP Headset Profile (version 1.2)
• HFP Handsfree Profile (version 1.7)
• A2DP Advanced Audio Distribution Profile (version 1.3)
• AVRCP Audio Video Remote Control Profile (version 1.6)
max. 8 dBm (EIRP)
-89 dBm
Base station | Headset | BTD 800 USB | Power supply unit
Temperature range
Relative humidity
operation: +5 °C to +45 °C / +41 °F to +113 °F storage: -20 °C to +70 °C / -4 °F to +158 °F
operation: 20% to 85% storage: 20% to 95%
Trademarks
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sennheiser Communications A/S is under license.
SPECIFICATIONS56
Sennheiser Communications A/S Industriparken 27, DK-2750, Denmark
www.sennheiser.com
Publ. 02/19, A03
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