Sennheiser DW PRO2, DW Office, DW PRO1 User Manual

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DECT

Comfort

call

UserGuide

DW Series

Instruction manual

Page 2

Contents “User Guide”

Important safety information ....................................................................... 2

Scope of delivery and overview of the DW series ...................................... 4

Base stations with components ................................................................... 4

Headsets with components ..........................................................................5

Product overview of the headsets ................................................................ 6

Overview of the DW Office – HS headset ................................................... 6

Overview of the DW Pro1/Pro2 – HS headsets ......................................... 7

Overview of the buttons .............................................................................. 8

Overview of the LEDs ..................................................................................... 9

Individually adjusting the headset ............................................................11

Putting the headset on and adjusting it ..................................................11

Labeling the headset ...................................................................................14

Testing the headset system and the sound quality ................................ 15

Adjusting the headset system using the DIP switches .........................15

Pairing the headset and the base station ...............................................17

Adjusting the audio signal by means of the dial tone ..........................18

Adjusting the volume ..................................................................................19

Adjusting the automatic audio transmission “Auto Audio” ................19

Making calls using the headset ..................................................................20

Adjusting the volume ..................................................................................20

Muting the headset’s microphone ............................................................21

If you leave the DECT range ........................................................................22

Switching between Phone and PC mode ..................................................22

Calling via the fixed line phone using the headset ................................23

Calling via the computer using the headset ............................................25

Holding a conference call ............................................................................27

Charging the headset and storing the headset system .......................... 28

Charging the headset ...................................................................................28

Switching the headset system off during

extended non-use .........................................................................................30

Sharing a workplace .....................................................................................31

Cleaning and maintaining the headset system ........................................ 33

Replacing the ear pads ................................................................................34

Replacing the headset’s rechargeable battery .......................................35

If a problem occurs ....................................................................................... 38

Specifications ................................................................................................39

Manufacturer Declarations ..........................................................................41

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Important safety information

왘 Please read this instruction manual carefully and completely before

using the product.

왘 Always include this instruction manual when passing the product on to

third parties.

왘 Do not use an obviously defective product.

Preventing damage to health and accidents

왘 Do not listen at high volume levels for long periods of time to prevent

hearing damage.

왘 Always maintain a distance of at least 3.94” (10 cm) between the ear

cups and the cardiac pacemaker or implanted defibrillator since the product generates permanent magnetic fields.

왘 Keep the product, accessories and packaging parts out of reach of

children and pets to prevent accidents and choking hazards.

왘 Do not use the product in situations which require special attention.

Preventing damage to the product and malfunctions

왘 Always keep the product dry and do not expose it to extreme

temperatures (hairdryer, heater, extended exposure to sunlight, etc.) to avoid corrosion or deformation.

왘 Only use attachments/accessories supplied or recommended by

Sennheiser.

왘 Only clean the product with a soft, dry cloth.

왘 Unplug the power supply unit from the wall socket to completely

disconnect the product from the mains power supply.

왘 Do not short-circuit the contacts of the product. Make sure that no

metal objects (e.g. paper clips, hair pins, earrings) come into contact with the interfaces and contacts.

왘 Only use the base station for charging DW series headsets.

Intended use/Liability

The headset system can be used for calling and – together with a computer (VoIP) and/or a telephone – for audio input/output and is intended for professional office or call center use.

It is considered improper use when this product is used for any application not named in this instruction manual.

Sennheiser does not accept liability for damage arising from abuse or misuse of this product and its attachments/accessories. The risk is to be borne by the user.

Sennheiser is not liable for damages to USB devices that are not consistent with the USB specifications.

Sennheiser is not liable for damages resulting from the loss of connection due to flat or overaged rechargeable batteries or exceeding the DECT transmission range.

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Important safety information

Safety instructions for Lithium-Polymer rechargeable batteries

In extreme cases, abuse or misuse of rechargeable batteries can lead to:

WARNING

•explosion,

• fire development,

• heat generation or

•smoke/gas development.

Switch rechargeable battery-powered products off after use.

Only charge rechargeable batteries at ambient temperatures between 10°C/50°F and 40°C/104°F.

Dispose of defective products with built-in rechargeable batteries at special collection points or return them to your specialist dealer.

Do not heat above 70°C/158°F, e.g. do not expose to sunlight or throw into a fire.

When not using rechargeable batteries for extended periods of time, charge them regularly (about every 3 months).

Only use rechargeable batteries recommended by Sennheiser and the appropriate chargers.

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Scope of delivery and overview of the DW series

The DW series allows you to combine base stations (BS) and headsets (HS) to meet your needs. The listed headsets and base stations are compatible with each other. The DW series base stations marked with ML in their name are optimized for Microsoft

The scope of delivery includes – depending on the product purchased – a base station and/or a headset with corresponding components.

Base stations with components

DW BS for fixed line phone and computer

DW BS ML for fixed line phone and computer, optimized for

DW BS USB for computer

DW BS USB ML for computer, optimized for Microsoft Lync

DW BS Phone for fixed line phone

Lync™.

Microsoft Lync

Manual

Safety Guide

Quick Guide

DW BS DW BS ML

Phone

USB

DW BS USB DW BS USB ML

USB

DW BS Phone

EU/UK/US/AU

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Phone

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Scope of delivery and overview of the DW series

Headsets with components

DW Office – HS monaural, with different wearing styles

DW Pro1 – HS monaural, with headband

DW Pro2 – HS binaural, with headband

DW Office – HS

DW Pro1 – HS

Quick Guide

DW Pro2 – HS

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Product overview of the headsets

Overview of the DW Office – HS headset

1 Headband

2 Charging contacts

8 Link button

9 Audio button

3 Headset holder

4 Ear pad

5 Microphone

6 Name plate

7 Headset LED

0 Ear hook

A Charging contacts

B Battery compartment

C Ear piece

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Product overview of the headsets

Overview of the DW Pro1/Pro2 – HS headsets

DW Pro2 – HS

DW Pro1 – HS

1 Windshield

2 Microphone

3 Battery compartment

4 Ear pad

5 Headband

6 Name plate

7 Headset LED

8 Link button

9 Audio button

0 Charging contacts

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Product overview of the headsets

Overview of the buttons

Overview of the buttons of the base station

DW BS

DW BS ML

DW BS USB

DW BS USB ML

DW BS Phone

Action Functions Page

왘 Press the Phone button Selects the Phone mode 23

Establishes/disconnects the link

between headset and base station

Accepts/ends a call 23

왘 Press the PC button Selects the PC mode 25

Establishes/disconnects the link

between headset and base station

Accepts/ends a call 25

Overview of the buttons of the headset

DW Office – Headset DW Pro1/Pro2 – Headset









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Action Functions Page

왘 Press the

Link button 8

Establishes/disconnects the link between headset and base station

Accepts/ends a call 23/25

왘 Press and hold the

Switches the headset on/off 30

Link button 8 for 5seconds

왘 Push the

Audio button 9 upwards/downwards

왘 Press the

Audio button 9

왘 Press and hold the Link

button 8 and the Audio button 9 for 5seconds

Adjusts the ring tone volume, the

20 volume of the acoustic signals or the audio volume

Mutes the microphone/unmutes the

21 microphone

Changes the direction of the volume

21 up/down function of the Audio button 9

Special pairing mode 32

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Product overview of the headsets

Overview of the LEDs

Overview of the LEDs of the base station

The LED icons of the PC button and the Phone button are dependent on the base station variant.

LED of the PC button Meaning

lights up PC mode

flashes Incoming PC call

LED of the Phone button Meaning

lights up Phone mode

flashes Incoming telephone call

Link LED Meaning

lights up blue Active link to the headset

lights up red No link to the headset

flashes red Headset is muted

is off Standby mode, headset is within the

range of the base station, but no audio link

Charge status LED (white = lit) Meaning

LED segment 1 flashes Rechargeable battery

is almost flat

LED segments 1 – 4 are lit

Rechargeable battery is charged

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Product overview of the headsets

Overview of the LEDs of the headset

DW Office – HS DW Pro1/Pro2 – HS

Headset LED Meaning

lights up blue Headset is being charged in the base

station

flashes blue slowly Active link to base station

flashes 3 time red Rechargeable battery is almost flat

is off Standby mode or headset is switched off

/headset’s rechargeable battery is fully charged

flashes blue/red Special pairing mode/direction of the

volume up/down function of the Audio button is being changed

Pairing of an additional headset with the base station/conference call

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Individually adjusting the headset

1 2

Left

Right

Individually adjusting the headset

Putting the headset on and adjusting it

Using the DW Office – HS with the ear hook

1 Insert the ear hook into the ear hook slot.

2 Pre-shape the ear hook by bending it slightly.

3 Place the ear hook around your ear.

4 Bend the flexible ear hook so that the headset sits comfortably and

securely on your ear.

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Individually adjusting the headset

Using the DW Office – HS with the headband

1 Remove the ear hook by carefully pulling it upwards.

2 Replace the name plate with cheek spacer with the basic name plate.

This is necessary in order to be able to rotate the headset’s microphone boom (see diagram 4).

3 Attach the headset to the headset holder of the headband.

4 Rotate the microphone boom and adjust the headset so that the ear

pad rests comfortably on your right or left ear.

1 2

3 4

Left

Right

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Individually adjusting the headset

DW Pro1 – HS DW Pro2 – HS

2-3 cm

RightLeft

1 2

3 4

Using the DW Pro1/Pro2 – HS

1 Rotate the microphone boom.

2 Bend the microphone boom so that the microphone is about 0.8”

(2 cm) from the corner of your mouth.

3DW Pro1 – HS: Adjust the headset so that the ear pad rests comfortably

on your right or left ear.

4DW Pro2 – HS: Adjust the headset so that the ear pads rest comfortably

on your ears.

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Individually adjusting the headset

Labeling the headset

왘 Change the lettering of the name plate as shown.

1. OPEN ”Name Plate Maker“

2. TYPE

3. PRINT

4. CUT

WWW

Instruction Manual

www.sennheiser.com/ name-plate-maker

DW Office – HS

DW Pro1 – HS DW Pro2 – HS

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Testing the headset system and the sound quality

Adjusting the headset system using the DIP switches

1 Press the Link button on the headset to disconnect an existing wireless

link between base station and headset. The LEDs on the headset and on the base station go off.

2 Use a pointed object (e.g. a ball pen) to set the DIP switches to the

desired position.

Extra Settings

Handset Lifter

Auto Link OFF

Long Range

Wideband

Standard

1 2 3 4 5 6

DHSG

Fast Link

MSH

Short Range

Auto Link ON

Limiter

Narrowband

Configuring the handset lifter/hook switch – DIP switches 1 and 2

The DIP switches 1 and 2 are only assigned a function on the DW BS, DW BS ML and DW BS Phone base stations.

Switch position Function

Manual operation

Lifts/hangs up the handset manually or using the handset lifter (Sennheiser HSL 10).

Electronic hook switch (DHSG standard)

Call control via the headset system. For faster link establishment, see Fast Link.

Electronic hook switch (MSH standard)

Call control via the headset system.

Fast Link for DHSG standard and HSL 10 handset lifter

Recommended for frequent callers. Shorter battery life. Fast link establishment without delay due to hidden link to the base station.

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Testing the headset system and the sound quality

Adjusting the radio range – DIP switch 3

If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range.

Switch position Function

Automatically establishing the wireless link between headset and base station (Auto Link) – DIP switch 4

Switch position Function

Auto Link

DW Office – HS DW Pro1 – HS DW Pro2 – HS

Switching between wideband and narrowband audio transmission – DIP switch 5

Standard radio range

Reduced radio range

Use this setting in order to avoid interference with other DECT systems

Range of approx. 10 m indoors

Manual link establishment

When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station.

Automatic link establishment – Auto Link

When taking the headset out of the base station, a wireless link is automatically established between headset and base station.

Switch position Function

Wideband audio transmission

Automatic frequency adjustment of wideband and narrowband calls. Wideband audio transmission is e.g. supported by Skype and gives high speech quality.

Battery life: 8 hours

Narrowband audio transmission

Battery life: 12 hours

Limiting the volume – DIP switch 6

Switch position Function

Standard limitation

Limited volume (country specific)

•AU version: in compliance with Directive AS/ACIF G616:2006

• EU and US version: in compliance with Directive 2003/10/EC

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Testing the headset system and the sound quality

Pairing the headset and the base station

Upon delivery, the headset and the base station are already paired. You only have to pair the headset with the base station if you have purchased the headset and base station separately or if you want to hold a conference call.

“easy pairing” – Pairing the headset and the base station

왘 Place the headset into the magnetic holder of the base station.

왘 The Headset LED alternately flashes red and blue.

If pairing is successful, the Headset LED flashes 3 times blue and then lights up continuously, indicating that the base station and the headset are paired.

왘 If the Headset LED flashes 3 times red and then goes off, start a new

pairing attempt by placing the headset again into the magnetic holder of the base station.

Establishing a wireless link

왘 Press the Link button on the headset or press the backlit button (either

PC or Phone ) on the base station. The link is established. The Link LED on the base station lights up blue and the Headset LED flashes blue slowly.

Disconnecting a wireless link

왘 Press the Link button on the headset or press the backlit button (either

PC or Phone) on the base station. The link is disconnected. The Link LED on the base station and the Headset LED go off. The headset is in standby mode.

If your telephone has a built-in electronic hook switch supporting the MSH standard, you can only disconnect the wireless link between headset and base station by placing the headset into the base station.

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Testing the headset system and the sound quality

Adjusting the audio signal by means of the dial tone

1 Put on the headset and press the Phone button on the base station.

2 Press the Link button on the headset. The Link LED on the base

station lights up blue.

3 Lift the handset. You hear a dial tone.

4 Set the ABC switch to the position A, B or C so that you can hear a clear

dial tone in the headset.

1 2

3 4

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Testing the headset system and the sound quality

Adjusting the volume

Adjusting the microphone volume of the call transmission

By default, the microphone volume control is set to position 4. This setting is suitable for most telephones.

왘 Make a call to someone who will help you find the correct sensitivity

setting for your microphone.

왘 Turn the microphone volume control so that the other party can hear

you at a comfortable level.

Adjusting the microphone volume of the USB transmission

Some softphones adjust the microphone sensitivity automatically.

왘 Activate this function in order to be able to optimally use the

microphone and, via your operating system, adjust the microphone sensitivity so that the other party can hear you at a comfortable level (see the Help function of your operating system).

Adjusting the automatic audio transmission “Auto Audio”

With the “Auto Audio” function activated and in the case of a USB connection, the audio signals – e.g. from Windows are automatically transmitted to the headset.

When you receive a call or when a connection to Skype™ or HeadSetup is established, the audio transmission stops and you hear for example the ring tone. The “Auto Audio” function is activated by default.

Activating the “Auto Audio” function:

왘 Use a pointed object to press the Set button for approx. 5 seconds. The

Link LED rapidly flashes blue several times.

Deactivating the “Auto Audio” function:

왘 Use a pointed object to press the Set button for approx. 5 seconds. The

Link LED rapidly flashes red several times.

Media Player® or iTunes® –

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Making calls using the headset

Adjusting the volume

WARNING

Hearing damage due to high volumes!

Listening at high volume levels for long periods can lead to permanent hearing defects.

왘 Set the volume to a low level before putting on the headset.

왘 Do not continuously expose yourself to high volumes.

You can adjust the ring tone volume, the volume of the acoustic signals and of the audio signal using the Audio button. With base stations connected to a computer, you can also adjust the volume of the audio signal by using the volume control of your operating system.

Adjusting the ring tone volume and the volume of the acoustic signals

왘 Make sure that the headset is in standby mode (the Link LED on the

base station is off). If necessary, press the Link button on the headset.

왘 To adjust the volume, move the Audio button as shown in the diagram.

When the minimum or maximum volume is reached, you hear a double beep in the headset.

DW Office – HS

Adjusting the volume of the audio signal

You can adjust the volume of the audio signal by means of the dial tone or during a call.

왘 Make sure that a link is established between headset and base station

(the Link LED on the base station lights up blue). If necessary, press the Link button on the headset.

왘 To adjust the volume, move the Audio button as shown in the diagram.

When the minimum or maximum volume is reached, you hear a double beep in the headset.

DW Office – HS

DW Pro1 – HS DW Pro2 – HS

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Making calls using the headset

Changing the direction of the volume up/down function

왘 On the Audio button, check which direction is assigned “volume down”.

왘 Simultaneously press and hold the Link button and the Audio button

for 5 seconds. The Headset LED alternately flashes blue/red.

DW Office – HS

5 s

DW Pro1 – HS DW Pro2 – HS

5 s

왘 Push the Audio button in the direction “volume down” until the

Headset LED goes off. The direction of the volume up/down function of the Audio button is changed. The headset switches to standby mode.

DW Office – HS

DW Pro1 – HS DW Pro2 – HS

Muting the headset’s microphone

왘 Press the Audio button.

The microphone is muted. While the microphone is muted, the Link LED on the base station flashes red.

DW Office – HS

Unmuting the headset’s microphone

왘 Press the Audio button.

You hear a beep in the headset. The muting is canceled and the Link LED on the base station lights up blue.

DW Pro1 – HS DW Pro2 – HS

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Making calls using the headset

55 m

If you leave the DECT range

In normal office buildings, the range between headset and base station is up to 55 m. If, during a call, the audio quality deteriorates or the link breaks down completely, you hear a descending sequence of beeps in the headset. The Link LED on the base station lights up red.

왘 Re-enter the DECT range of the base station within 60 seconds.

You hear a ring tone in the headset.

왘 Press the Link button on the headset to resume the call.

If your softphone supports call control, the call will automatically be ended 60 seconds after leaving the DECT range.

Switching between Phone and PC mode

왘 Press the PC button or the Phone button on the base station to

select the desired mode. The button pressed (PC or Phone ) is backlit in white, indicating the selected mode.

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Making calls using the headset

Calling via the fixed line phone using the headset

If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link” on page 16):

Switch position Function

Manual link establishment

When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station.

Automatic link establishment – Auto Link

When taking the headset out of the base station, a wireless link is automatically established between headset and base station.

Managing calls without using a call control functionality

Accepting a call: You hear the ring tone of the fixed line phone. Press the

Link button on the headset. Lift the handset or press the “accept call” button on your fixed line phone.

Making a call: Press the Link button on the headset to establish a link between base station and headset. Lift the handset and dial the desired number. The phone connection is established.

Ending a call: Hang up the handset or press the “end call” button on your fixed line phone.

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Making calls using the headset

Managing calls using a call control functionality (EHS, HSL 10)

Accepting a call: You hear a ring tone in the headset. Press the Link button

on the headset to accept the call. The handset lifter/electronic hook switch lifts the handset.

Making a call: Dial the desired number. Press the Link button on the headset to establish a link between base station and headset. The phone connection is established automatically.

Ending a call: Press the Link button. If the other party hangs up, your telephone and your headset become automatically ready to receive the next call.

Frequent callers who use an electronic hook switch with DHSG capability are recommended to activate the “Fast Link” function for faster link establishment (see page 15)

Switch position Function

Fast Link (only when DHSG standard is used)

Recommended for frequent callers. Shorter battery life. Fast link establishment without delay due to hidden link to the base station.

Switching a call between headset and fixed line phone

왘 Press the Link button on the headset to switch between headset and

handset of the fixed line phone during an ongoing call.

In case of a fixed line phone with a handset lifter/an electronic hook switch, this switching can only be done on the fixed line phone.

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Making calls using the headset

Calling via the computer using the headset

Switch position Function

Manual link establishment

When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station.

Automatic link establishment – Auto Link

When taking the headset out of the base station, a wireless link is automatically established between headset and base station.

Managing calls without using the “HeadSetup” call control functionality

Accepting a call: The softphone signals that you are receiving a call. You

hear a ring tone in the headset. Click on “Accept call” on your softphone.

Making a call: Press the Link button on the headset to establish a link between base station and headset. If the “Auto Audio” function is activated, this step is not necessary (see page 19). Start the call using your softphone.

Ending a call: End the call using your softphone.

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Making calls using the headset

Managing calls using the “HeadSetup” call control functionality

Accepting a call: The softphone signals that you are receiving a call. You

hear a ring tone in the headset. Press the Link button on the headset to accept the call.

Making a call: Start the call using your softphone, the audio signal is automatically transmitted to the headset.

Ending a call: Press the Link button. If the other party hangs up, your softphone and your headset become automatically ready to receive the next call.

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Making calls using the headset

DW Office – HS DW Pro1 – HS

DW Pro2 – HS

GUEST

Holding a conference call

The headset system allows you to hold a conference call with up to 4 DW series headsets. The first headset paired (master) is used control the call establishment and end of conversation.

Pairing the master headset with the base station

MASTER

GUEST

왘 Place the master headset into the base station and wait until the

headset LED lights up blue. Take the headset out of the base station and press the Link button to pair the headset with the base station. The Link LED on the base station lights up blue.

Adding a guest headset to a conference call

왘 Place the guest headset into the base station of the master headset.

The Headset LED alternately flashes blue/red until a link to the base station is established. The Headset LED flashes 3 times blue.

왘 Take the guest headset out of the base station. You hear a beep in the

master headset.

왘 To add the guest headset to the conference call, press the Link button

on the master headset within 15 seconds.

왘 Repeat this procedure to add additional guest headsets to the

conference call.

왘 Call the other party.

Dropping a guest headset from the conference call

왘 Press the Link button on the guest headset. The guest headset is

dropped from the conference call.

Ending a conference call

왘 Use the master headset to end the conference call or to disconnect the

link to the base station. The guest headsets are automatically dropped

GUEST

from the conference call.

To subsequently use the guest headset with other base stations, place the guest headsets into the other base stations. The

GUEST

MASTER

GUEST

Headset LED alternately flashes blue/red until a link is established.

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Charging the headset and storing the headset system

Charging the headset

Always store the headset in the base station to ensure that it is fully charged when needed. The intelligent battery charging technology prevents over-charging.

DW Pro2 – HSDW Office – HS DW Pro1 – HS

왘 Place the headset into the magnetic holder of the base station.

The Headset LED lights up blue and the rechargeable battery is being charged. The Charge status LED on the base station indicates the charge status:

LED segment (white = lit up)

Required charging time

approx. 10 min.

approx. 20 min.

approx. 40 min.

approx. 60 min.

Corresponds to a talk time of

Wideband Narrowband

approx. 2 hrs approx. 3 hrs

approx. 4 hrs approx. 6 hrs

approx. 6 hrs approx. 9 hrs

approx. 8 hrs approx. 12 hrs

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Shortly before the rechargeable battery is about to run flat, only one LED segment lights up weakly. The Headset LED flashes red and you hear three beeps. You have several minutes of battery reserve. When the rechargeable battery is flat, the headset switches off.

If the headset is outside the range of the base station, it will switch off after 30 minutes in order to conserve battery power.

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Charging the headset and storing the headset system

Charging the headset using the optional CH 10 headset charger

The CH 10 headset charger is an optional accessory available from your Sennheiser partner. The CH 10 allows you to charge additional DW series headsets, e.g. for sharing the same base station when working shifts.

DW Office – HS

DW Pro1 – HS

DW Pro2 – HS

왘 Refer to the instruction manual of the CH 10 for more information.

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Charging the headset and storing the headset system

5 s

DW Office – HS

DW Pro1 – HS DW Pro2 – HS

2 2

Switching the headset system off during extended non-use

You can switch off the headset system (1) or the headset (2) when not using the products for extended periods of time (e.g. when you are on holiday).

Switching the headset system off

1 Disconnect the base station from the mains power supply. The base

station switches off immediately, the headset switches off about 30 minutes later.

2 Press and hold the Link button for 5 seconds to switch off the headset

immediately. The Headset LED flashes 3 times red, the headset is switched off completely. The Link LED on the base station lights up red after a short time, the Charge status LED on the base station goes off.

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Switching the headset system on and pairing the components

왘 Plug the power supply unit into a wall socket. The base station is

switched on.

왘 Place the headset into the magnetic holder of the base station. The

Headset LED flashes 3 times blue and then lights up blue. The base station and the headset are paired.

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Sharing a workplace

The headsets and base stations of the DW series are compatible with each other. If, for example, you share a workplace, you can use one base station with different headsets. The last headset paired with the base station can be used without more ado.

왘 Place the headset to be used into the magnetic holder of the base

station. The Headset LED alternately flashes blue/red until the headset is successfully paired with the base station. The Headset LED flashes 3 times blue and then goes off. You can now use the newly paired headset.

If pairing has failed, the Link LED on the base station lights up red or is off. Repeat the procedure.

DW Office – HS DW Pro1 – HS DW Pro2 – HS

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Sharing a workplace

Using the headset with a third party base station (DECT-GAP telephone)

왘 Place the headset at a maximum distance of 1 m from the third party

base station.

왘 Simultaneously press and hold the headset’s Link button and

Audio button for 5 seconds. The headset switches to a special pairing mode and the Headset LED alternately flashes blue/red.

왘 Set the third party base station to a special pairing mode (see the

instruction manual of the third party base station). The default code for the headset is “0000”. The headset pairs with the third party base station. If pairing is successful, the Headset LED goes off.

DW Office – HS

5 s

If pairing is not successful within 60 seconds, the headset switches back to standby mode.

To pair the headset again with a DW series base station:

왘 Simultaneously press and hold the headset’s Link button and

Audio button for 5 seconds. The headset switches to a special pairing mode and the Headset LED alternately flashes blue/red.

왘 Place the headset into the magnetic holder of the base station. The

Headset LED flashes 3 times blue and then lights up blue. The base station and the headset are paired.

DW Pro1 – HS DW Pro2 – HS

5 s

32 | DW Series - User Guide

Page 34

Cleaning and maintaining the headset system

CAUTION

Liquids can damage the electronics of the product!

Liquids entering the housing of the product can short-circuit the electronics.

왘 Keep all liquids far away from the product.

왘 Do not use any solvents or cleansing agents.

왘 Before cleaning, disconnect the base station from the mains power

supply.

왘 Only use a dry and soft cloth to clean the product.

왘 Clean the charging contacts of the base station and the charging

contacts of the headset from time to time using e.g. a cotton swab.

DW Office – HS DW Pro1 – HS

DW Pro2 – HS

DW Series - User Guide | 33

Page 35

Cleaning and maintaining the headset system

Replacing the ear pads

For reasons of hygiene, you should replace the ear pads from time to time. Spare ear pads are available from your Sennheiser partner.

DW Office – HS

1 Carefully remove the old ear pad from the ear cup. Make sure that the

fastening ring of the old ear pad is also removed from the ear cup.

2 Pull the collar B of the ear pad over the notch A of the headband.

3 Turn the ear pad counter-clockwise over the notch until the collar

completely surrounds the ear cup.

34 | DW Series - User Guide

DW Pro1/Pro2 – HS

1 Carefully remove the old ear pad from the ear cup.

2 Attach the new ear pad to the ear cup by pressing firmly around the ear

pad.

1 2

Page 36

Cleaning and maintaining the headset system

Replacing the headset’s rechargeable battery

CAUTION

Damage to the product due to improper handling

The cables can be kinked or damaged if you open the battery compartment too jerkily.

왘 Carefully open the battery compartment and loosen the connector plug

of the rechargeable battery.

Spare rechargeable batteries are available from your Sennheiser partner. Only use spare rechargeable batteries recommended by Sennheiser.

DW Office – HS

1 Remove the earhook or the headband (see page 11) and open the

battery compartment.

2 Carefully move the battery compartment cover in the direction of the

arrow until you overcome a slight resistance. Remove the rechargeable battery and carefully loosen the connector plug of the rechargeable battery.

3 Insert the connector plug of the new rechargeable battery into the

connection socket. Observe correct orientation of the connector plug.

4 Close the battery compartment.

2 3

DW Series - User Guide | 35

Page 37

Cleaning and maintaining the headset system

Headset Pro1 – HS

1 Open the battery compartment cover.

2 Remove the rechargeable battery and carefully loosen the connector

plug of the rechargeable battery.

3 Insert the connector plug of the new rechargeable battery into the

connection socket. Observe correct orientation of the connector plug.

4 Replace the battery compartment cover.

1 2

3 4

36 | DW Series - User Guide

Page 38

Cleaning and maintaining the headset system

Headset Pro2 – HS

1 Carefully remove the ear pad from the ear cup where the battery

compartment is located.

2 Open the battery compartment.

1 2

3 Remove the rechargeable battery and carefully loosen the connector

plug of the rechargeable battery.

4 Insert the connector plug of the new rechargeable battery into the

connection socket. Observe correct orientation of the connector plug.

5 Replace the battery compartment cover.

6 Reattach the ear pad to the ear cup by pressing firmly around the ear

pad.

3 4

5 6

DW Series - User Guide | 37

Page 39

If a problem occurs

For causes and solutions that are mainly related to the base station, refer to the chapter “If a problem occurs ...” in the “Setup Guide”.

Problem Possible cause Possible solution Page

The headset is placed into the base station but the Charge status LED if off

Link between headset and base station cannot be established

Bad radio link between headset and base station

Noise interference and connection loss

The rechargeable battery cannot be charged

The rechargeable battery is quickly depleted even after charging

Bad audio quality, the other party sounds too low or too loud

The sound from the fixed line phone is distorted and disturbed

Rechargeable battery is deep discharged

Wrong operating mode (Phone/PC)

Headset is not paired with the base station, the Link LED lights up red

Transmission range is exceeded

Microphone rubs on the cheek or perhaps the beard

Too many DECT systems within the radio range

Distance between base station and fixed line phone is so small that interference occurs

Charging contacts of the headset or the base station are dirty

Rechargeable battery is defective

Headset is not properly placed into the magnetic holder of the base station

Overaged rechargeable battery

Microphone sensitivity is not correctly adjusted

Base station is not adjusted to the fixed line phone.

Wait several minutes until the Charge status LED lights up.

For quick-charging the headset: Briefly press the Set button at the rear of the base station.

Press the PC button or the Phone button to select the correct operating mode.

Place the headset into the base station.

Reduce the distance between headset and base station.

Adjust the radio range. 16

Bend the microphone boom so that the microphone is about

0.8 - 1.2” (2 - 3 cm) from the corner of your mouth.

Reduce the radio range. 16

Set the base station to narrowband transmission.

Increase the distance between base station and fixed line phone.

Clean the charging contacts on the headset and on the base station.

Replace the defective rechargeable battery with a new one.

Check if the headset is properly placed into the magnetic holder.

Replace the overaged rechargeable battery with a new one.

Adjust the microphone sensitivity.

Use the ABC switch to adjust the base station to your fixed line phone.

–

For more information and an FAQ list, please visit our website at www.sennheiser.com.

If a problem occurs that is not l solutions, please contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.

38 | DW Series - User Guide

isted in the above table or if the problem cannot be solved with the proposed

Page 40

Specifications

Base station

DW BS/DW BS ML

Dimensions 108 x 116 x 114 mm (W x H x D)

Weight approx. 368 g

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range –20°C to +70°C (–4°F to +158°F)

DW BS USB/DW BS USB ML/DW BS Phone

Dimensions 108 x 116 x 114 mm (W x H x D)

Weight approx. 322 g

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range –20°C to +70°C (–4°F to +158°F)

Headset

DW Office – HS

Dimensions 140 x 24 x 22 mm (W x H x D)

Weight with ear hook: approx. 22 g

with headband: approx. 50 g

Talk time narrowband: up to 12 hours

wideband: up to 8 hours

Charging time 50%: approx. 20 min

100%: approx. 1 hour

Range (environment dependent)

Speaker type dynamic, neodymium magnet

Microphone type Electret microphone, noise canceling

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range –20°C to +70°C (–4°F to +158°F)

DW Pro1/Pro2 – HS (DW 10)

Dimensions 170 x 175 x 55 mm (W x H x D)

Weight Pro1: approx. 65 g

Talk time narrowband: up to 12 hours

Charging time 50%: approx. 20 min

Range (environment dependent)

Speaker type dynamic, neodymium magnet

Microphone type Electret microphone, ultra noise canceling

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range –20°C to +70°C (–4°F to +158°F)

free line of sight: up to 180 m in office buildings: up to 55 m

Pro2: approx. 85 g

wideband: up to 8 hours

100%: approx. 1 hour

free line of sight: up to 180 m in office buildings: up to 55 m

DW Series - User Guide | 39

Page 41

Specifications

Power supply unit

Nominal input voltage 100 – 240 V~

Nominal input current max. 0.2 A

Mains frequency 50 – 60 Hz

Nominal output voltage 5 V

Nominal output current max. 850 mA

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range –20°C to +70°C (–4°F to +158°F)

Relative humidity operation: 20 to 85%

storage: 20 to 95%

Weight approx. 75 g

DECT

EU, UK, AU: CAT IQ 1.0

Frequency 1,880 to 1,900 MHz 1,920 to 1,930 MHz

SAR value of DW Office – HS 0.196 W/kg

(max. 10 g SAR)

SAR value of DW Pro1 – HS 0.069 W/kg

(max. 10 g SAR)

SAR value of DW Pro2 – HS 0.058 W/kg

(max. 10 g SAR)

In compliance with

Europe: EMC EN 301489-6

Radio EN 301406

Safety EN 60950-1

SAR EN 50360 ref EN

USA & Canada: This product meets the safety requirements of CSA No. 231437

US version: DECT 6.0

0.093 W/kg (max. 1 g SAR)

0.044 W/kg (max. 1 g SAR)

0.025 W/kg (max. 1 g SAR)

62209-1 (headset)

40 | DW Series - User Guide

Canada: IC: 2099D-TDB1

(DW BS-US & DW BS USB-US) IC: 2099D-TDH1

(DW 10 HS/DW 20 HS/DW 30 HS) IC: 2099D-TDH1 IC: 2099D-TDH1

USA: FCC ID: DMOCDBDIB (DW BS-US)

FCC ID: DMOCDBDKB (DW BS USB-US) FCC ID: DMOCDHDFC FCC ID: DMOCDHDEC

Page 42

Manufacturer Declarations

Warranty

Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our website at www.sennheiser.

In compliance with the following requirements

• WEEE Directive (2002/96/EC)

Please dispose of this product at the end of its operational lifetime by taking it to your local collection point or recycling center for such equipment.

• Battery Directive (2006/66/EC)

The product’s built-in rechargeable batteries can be recycled. In order to protect the environment, please dispose of defective products with their rechargeable batteries as special waste or return them to your specialist dealer.

CE Conformity

com or contact your Sennheiser partner.

1321

• R&TTE Directive (1999/5/EC)

• EMC Directive (2004/108/EC)

• Low Voltage Directive (2006/95/EC)

• ErP Directive (2009/125/EC)

•

RoHS Directive (2011/65/EU)

The declaration is available at www.sennheiser.com. Before

putting the product into operation, please observe the

respective country-specific regulations!

Statements regarding FCC and Industry Canada

FCC Declaration of Conformity (DoC)

SENNHEISER Model No:

Sennheiser Electronic Corporation

We,

declare the above device comply with the requirements of Federal Communicat ions Comm iss ion.

This device compli es with P art 15 of the FCC rules . Operation is subjected t o the following two conditions:

1) This device may not cause harmful i nterference,

2) This device must accept any int erference received, including interference that may cause undes ired operation.

Responsible Party: Greg Beebe

One Enterprise Drive • Old Lyme • CT 06371 • USA Tel: +1 (860) 434 9190, ex t. 144 Fax: +1 (860) 434 1759

DW BS-US/DW BS USB-US

and

This equipment complies with Part 15 of the FCC Rules and with RSS-213 of Industry Canada. Operation is subject to the following two conditions: (1) this equipment may not cause harmful interference, and (2) this equipment must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate

DW Series - User Guide | 41

Page 43

Manufacturer Declarations

radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This class B digital equipment complies with the Canadian ICES-003.

Changes or modifications made to this equipment not expressly approved by Sennheiser electronic Corp. may void the FCC authorization to operate this equipment. Before putting the equipment into operation, please observe the respective country-specific regulations!

The headsets DW 10 HS/DW 20 HS/DW 30 HS comply with Industry Canada RF radiation exposure limits for devices used by the general public. They have been tested for SAR and have complied with Industry Canada SAR limits for devices used by the general public.

Trademarks

Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co. KG.

Other product and company names mentioned in this instruction manual may be the trademarks or registered trademarks of their respective owners.

42 | DW Series - User Guide

Page 44

Sennheiser Communications A/S

Industriparken 27, 2750 Ballerup, Denmark www.sennheiser.com

Publ. 07/13, A02