Page 1
DECT
Comfort
call
SetupGuide
DW Series
Setup Guide
Page 2
Contents “Setup Guide”
Contents “Setup Guide”
Important safety information ....................................................................... 2
Scope of delivery and overview of the DW series ...................................... 3
Base stations with components ................................................................... 3
Headsets with components ..........................................................................4
Product overview of the base stations ........................................................ 5
Overview of the front ..................................................................................... 5
Overview of the rear ......................................................................................5
Setting up the base station ........................................................................... 6
Connecting the base station to the mains power supply ....................... 6
Connecting the base station to a fixed line phone .................................. 7
Connecting the base station to an optional
electronic hook switch control (EHS) .......................................................... 9
Connecting the base station to a computer ............................................10
Securing the connected cables ...................................................................10
Charging the headset ...................................................................................11
Testing the headset system and the sound quality ................................ 13
Adjusting the headset system using the DIP switches .........................13
Adjusting the audio signal by means of the dial tone ..........................15
Adjusting the volume ..................................................................................16
Adjusting the automatic audio transmission “Auto Audio” ................16
If a problem occurs ....................................................................................... 17
Specifications ................................................................................................18
Manufacturer Declarations ..........................................................................20
DW Series – Setup Guide | 1
Page 3
Important safety information
Important safety information
왘 Please read this instruction manual carefully and completely before
using the product.
왘 Always include this instruction manual when passing the product on to
rd parties.
thi
왘 Do not use an obviously defective
product.
Preventing damage to he
왘 Do not listen at high volume levels for long periods of time to prevent
hear
ing damage.
왘 Always maintain a distance of at least 3.94” (10 cm) between the ear
s and the cardiac pacemaker or implanted defibrillator since the
cup
product generates permanent magnetic fields.
왘 Keep the product, accessories and packaging parts out of reach of
children
왘 Do not use the product in situations which require special attention.
Preventing damage to the product and malfunctions
왘 Always keep the product dry and do not expose it
atures (hairdryer, heater, extended exposure to sunlight, etc.) to avoid
corrosion or deformation.
왘 Only use attachments/accessories supplied or recommended by
Sen
왘 Only clean the product with a soft, dry cloth.
왘 Unplug the power supply unit from the wa
disconnect the product from the mains power supply.
왘 Do not short-circuit the contacts of t
metal objects (e.g. paper clips, hair pins, earrings) come into contact
with the interfaces and contacts.
and pets to prevent accidents and choking hazards.
nheiser.
alth and accidents
to extreme temper-
ll socket to completely
he product. Make sure that no
왘 Only use the base station for charging DW series headsets.
Intended use/Liability
The headset system can be used for cal
(VoIP) and/or a telephone – for audio input/output and is intended for
professional office or call center use.
It is considered improper use when this product is used for any application
not named in this instruction manual.
Sennheiser does not accept liability for damage arising from abuse or
misuse of this product and its attachments/accessories. The risk is to be
borne by the user.
Sennheiser is not liable for damages to USB devices that are not consistent
with the USB specifications.
Sennheiser is not liable for damages resulting from the loss of connection
due to flat or overaged rechargeable batteries or exceeding the DECT
transmission range.
ling and – together with a computer
2 | DW Series – Setup Guide
Page 4
Scope of delivery and overview of the DW series
Phone
USB
DW BS USB
DW BS USB ML
DW BS Phone
DW BS
DW BS ML
Phone
USB
Safety
Guide
Quick
Guide
Manual
EU/UK/US/AU
Scope of delivery and overview of the
DW series
The DW series allows you to combine base stations (BS) and headsets (HS)
to meet your needs. The listed headsets and base stations are compatible
wi th each oth er. The DW s eries b ase statio ns marked w ith ML in their name
optimized for Microsoft
are
The scope of delivery includes – depending on the product purchased – a
base station and/or a headset with corresponding components.
Base stations with components
DW BS for fixed line phone and computer
DW BS ML for fixed line phone and computer
DW BS USB for computer
DW BS USB ML for computer, optimized for Microsoft Lync
DW BS Phone for fixed line phone
Lync™.
Microsoft Lync
, optimized for
DW Series – Setup Guide | 3
Page 5
Scope of delivery and overview of the DW series
DW Pro1 – HS
DW Pro2 – HS
DW Office – HS
Quick
Guide
Headsets with components
DW Office – HS monaural, with different wearing styles
DW Pro1 – HS monaural, with headband
DW Pro2 – HS binaural, with headband
4 | DW Series – Setup Guide
Page 6
Product overview of the base stations
DW BS
DW BS ML
DW BS Phone
DW BS USB
DW BS USB ML
쐋
쐋
쐇
쐏
쐄
쐃
쐃
DW BS
DW BS ML
DW BS Phone
DW BS USB
DW BS USB ML
쐆
쐎
쐅
쐂
쐉
씈씉
쐊
쐈
Product overview of the base stations
Overview of the front
쐃 PC button with LED
쐇 Charging contacts
쐋 Phone button with LED
Overview of the rear
쐂 ABC switch
쐏 Link LED
쐄 Charge status LED
쐅 ACC socket
쐆 Microphone volume control
쐊 Phone socket
쐎 Ha
ndset socket
쐈 Set button
쐉 DIP switch row 1 to 6
씈 DC IN socket
씉 PC
socket (USB)
DW Series – Setup Guide | 5
Page 7
Setting up the base station
Setting up the base station
You can use the headset system with your fixed line phone and/or your
computer. The base station controls the wireless communication to the
headsets.
왘 Place the base station at a minimum distance
line phone.
of 15 cm from the fixed
Connecting the base station to the mains power supply
1 Remove the cover.
2 Connect the connector of the power supply unit to the DC IN socket
rked yellow). Connect the power supply unit to a wall socket.
(ma
3DW BS, DW BS ML: The Link LED lights up red. Either the PC LED or
he Phone LED lights up white.
t
4DW BS USB, DW BS USB ML, DW BS Phone: The Link LED lights up red.
The PC
1
LED and the Phone LED light up white.
2
6 | DW Series – Setup Guide
3
DW BS
DW BS ML
Disconnecting the base station from the mains power supply
왘 If the product is not used for extended periods of time, unplug the
power supply unit
from the wall socket.
4
DW BS USB
DW BS USB ML
DW BS Phone
Page 8
Setting up the base station
A
B
C
A
2
1
3
Connecting the base station to a fixed line phone
Connection possibilities Page
Connection to a fixed line phone without headset socket 7
Connection to a fixed line phone with headset socket 8
Connection to an optional mechanical handset lifter 8
왘 Check which connection possibility is best suited for your telephone.
왘 Follow the instructions in the corresponding chapter.
Connecting the base station to a fixed line phon
1 Disconnect the handset cable from the telephone and connect it to the
Handset socket (marked gray) on the
2 Connect the telephone cable to the handset socket on the telephone
d to the Phone socket (marked green) on the base station.
an
3 Use a pointed object (e.g. a ball pen) to set the DIP switches 1 and 2 to
the posi
tion shown.
e without headset socket
base station.
DW Series – Setup Guide | 7
Page 9
Setting up the base station
1
2
A
B
Co
nnecting the base station to a fixed line phone with headset socket
1 Connect the telephone cable to the headset socket on the telephone
an
d to the Phone socket (marked green) on the base station.
2 Use a pointed object (e.g. a ball pen) to set the DIP switches 1 and 2 to
the posi
tion shown.
C
Connecting the base station to an opti
The Sennheiser HSL 10 mechanical handset
available from your Sennheiser partner. The handset lifter allows you to
answer calls even when you are away from your desk.
왘 Connect the base station to the fixed line phone as described in
r or .
chapte
왘 Connect the handset lifter to the ACC socket on the base station.
왘 Connect the handset lifter to the fixed line phone. For more informa-
ion, refer to the instruction manual of the HSL 10 handset lifter.
t
B
onal mechanical handset lifter
lifter is an optional accessory
8 | DW Series – Setup Guide
Page 10
Setting up the base station
1
2
1
2
Connecting the base station to an optional electronic hook switch control (EHS)
The necessary EHS connection cables as well as adapter cables for manufacturer specific standards are available as optional accessories from your
Sennheiser partner. The corresponding quick guides are supplied with
the cables or can be found on the product page on our website at
www.sennheiser.com.
By way of example of a Siemens and an Alcatel adapter cable, the following
describes how to connect the base station to an electronic hook switch.
1 Connect the base station to the fixed line phone.
2 Use a pointed object (e.g. a ball pen) to set the DIP switch to the posi-
on shown.
ti
Siemens, Agfeo, Aastra, Auerswald, etc.
Alcatel
For an overview of the available connection and adapter cables, visit
the DW series product page on our website at www.sennheiser.com
or contact your Sennheiser partner.
DW Series – Setup Guide | 9
Page 11
Setting up the base station
1 2
Connecting the base station to a computer
왘 Connect the USB cable to the PC socket (marked orange) on the base
station and to a USB socket of your computer. The operating system
detects the USB audio device ”Sennheiser DECT” and installs the necessary drivers.
Sennheiser PC software
The free Sennheiser PC software allows you to add value to your
Sennheiser products. The Sennheiser Updater, fo
updating of products with new software. For more information, visit our
website at www.sennheiser.com/cco/software.
r example, facilitates easy
Securing the connected cables
1 Replace the cover to the rear of the base station.
2 Tilt the cover upwards until it locks into place with an audible click.
10 | DW Series – Setup Guide
Page 12
Charging the headset
DW Pro2 – HSDW Office – HS DW Pro1 – HS
25%
50%
75%
100%
Charging the headset
Charge the rechargeable battery for at least 20 minutes without interruption before using it for the first time. A complete charging process takes
about 60 minutes.
Charging the headset in the base station
왘 Place the headset into the magnetic hol
The Headset LED lights up blue and the rechargeable battery is being
charged. The Charge status LED on the base station indicates the
charge status.
der of the base station.
During the first charging process, it may take up to 5 minutes until the
Headset LED lights up blue.
LED segment
(white = lit up)
Required
charging time
Corresponds to a talk time of
Wideband Narrowband
approx. 10 min. approx. 2 hrs approx. 3 hrs
approx. 20 min. approx. 4 hrs approx. 6 hrs
approx. 40 min. approx. 6 hrs approx. 9 hrs
approx. 60 min. approx. 8 hrs approx. 12 hrs
If the headset is outside the range of the base station, it will switch
off after 30 minutes in order to conserve battery power.
DW Series – Setup Guide | 11
Page 13
Charging the headset
MZH 7
CH 10 USB
C
harging the headset using the optional CH 10 headset charger
The Sennheiser CH 10 headset charger is an optional
accessory available
from your Sennheiser partner. The CH 10 allows you to charge additional
DW series headsets.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
왘 Refer to the instruction manual of the CH 10 for more information.
Charging several headsets simultaneously
The MCH 7 multi USB power source is an optional
accessory available from
your Sennheiser partner. Together with the CH 10 USB, the MCH 7 allows
you to charge up to 7 headsets simultaneously.
12 | DW Series – Setup Guide
왘 Refer to the instruction manual of the
MCH 7 for more information.
Page 14
Testing the headset system and the sound quality
2
Testing the headset system and the
sound quality
Adjusting the headset system using the DIP switches
1 Press the Link button on the headset to disconnect an existing wireless
link between base station and headset.
The LEDs on the headset and on the base
2 Use a pointed object (e.g. a ball pen) to set the DIP switches to the
red position.
desi
station go off.
1
2
Configuring the handset lifter/hook switch –
The DIP switches 1 and 2 are only assi
gned a function on the DW BS,
DW BS ML and DW BS Phone base stations.
Extra
Settings
Handset Lifter
Auto Link OFF
Long Range
Wideband
1 2 3 4 5 6
DHSG
Fast Link
MSH
Short Range
Auto Link ON
Limiter
Narrowband
DIP switches 1 and 2
Standard
Switch position Function
Manual operation
Lifts/hangs up the handset manually or using
the handset lifter (Sennheiser HSL 10).
Electronic hook switch (DHSG standard)
Call control via the headset system.
For faster link establishment, see Fast Link.
Electronic hook switch (MSH standard)
Call control via the headset system.
Fast Link for DHSG standard and
HSL 10 handset lifter
Recommended for frequent callers. Shorter battery
life. Fast link establishment without delay due to
hidden link to the base station.
DW Series – Setup Guide | 13
Page 15
Testing the headset system and the sound quality
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
Auto Link
A
djusting the radio range – DIP switch 3
If many DECT systems are operated in a
occur. In this case, you should change the radio range.
Switch position Function
Automatically establishing the wireless link between headset and
station (Auto Link) – DIP switch 4
base
Switch position Function
confined space, interference can
Standard radio range
Reduced radio range
Use this setting in order to avoid interference with
other DECT systems
Range of approx. 10 m indoors
Manual link establishment
When taking the headset out of the base station,
you have to manually establish the wireless link
between headset and base station.
Automatic link establishment – Auto Link
When taking the headset out of the base station, a
wireless link is automatically established between
headset and base station.
Switching between wideband and narrowband audio transmission –
DIP switch 5
Switch position Function
Wideband audio transmission
Automatic frequency adjustment of wideband and
narrowband calls. Wideband audio transmission
is e.g. supported by Skype and gives high speech
quality.
Battery life: 8 hours
Narrowband audio transmission
Battery life: 12 hours
Limiting the volume – DIP switch 6
Switch position Function
Standard limitation
Limited volume (country specific)
•AU version:
in compliance with Directive AS/ACIF G616:2006
• EU and US version:
in compliance with Directive 2003/10/EC
14 | DW Series – Setup Guide
Page 16
Testing the headset system and the sound quality
Adjusting the audio signal by means of the dial tone
1 Put on the headset and press the Phone button on the base station.
2 Press the Link button on the headset. The Link LED lights up blue.
3 Lift the handset. You hear a dial tone.
4 Set the ABC switch to the position A, B or C so that you can hear a clear
ial tone in the headset.
d
1 2
3 4
DW Series – Setup Guide | 15
Page 17
Testing the headset system and the sound quality
5s
Adjusting the volume
Adjusting the microphone volume of the call transmission
By default, the microphone volume cont
is suitable for most telephones.
왘 Make a call to someone who will help you find t
setting for your microphone.
왘 Turn the microphone volume control so that the other party can hear
u at a comfortable level.
yo
rol is set to position 4. This setting
he correct sensitivity
Adjusting the microphone volume of the USB transmission
Some softphones adjust the microphone sens
왘 Activate this function in order to be able to optimally use the micro-
e and, via your operating system, adjust the microphone sensiti-
phon
vity so that the other party can hear you at a comfortable level (see the
Help function of your operating system).
itivity automatically.
Adjusting the automatic audio transmission “Auto Audio”
With the “Auto Audio” function activated and in the case of a USB connection, the audio signals – e.g. from Windows
are automatically transmitted to the headset.
When you receive a call or when a connection to Skype™ is established, the
audio transmission stops and you hear for example the ring tone. The
“Auto Audio” function is activated by default.
Activating the “Auto Audio” function:
왘 Use a pointed object to press the Set button for approx. 5 seconds. The
k LED rapidly flashes blue several times.
Lin
Deactivating the “Auto Audio” function:
왘 Use a pointed object to press the Set button for approx. 5 seconds. The
Li
nk LED rapidly flashes red several times.
Media Player or iTunes –
16 | DW Series – Setup Guide
Page 18
If a problem occurs
If a problem occurs
For causes and solutions that are mainly related to the headset, refer to the chapter “If a problem occurs ...” in
the “User Guide”.
Problem Possible cause Possible solution Page
The headset is placed into the
base station but the Charge
status LED if off
Link between headset
and base station
cannot be established
Bad radio link between
headset and base station
Noise interference and connection loss
The rechargeable battery
cannot be charged
Bad audio quality, the other
party sounds too low or too
loud
The sound from the fixed
line phone is distorted and
disturbed
Base station is not connected
to the mains power supply
Rechargeable battery is deep
discharged
Base station is only connected
via the USB cable
Transmission range is exceeded Reduce the distance between
Too many DECT systems within
the radio range
Distance between base station
and fixed line phone is so small
that interference occurs
Headset is not properly placed
into the magnetic holder of the
base station
Microphone sensitivity is not
correctly adjusted
Base station is not adjusted to
the fixed line phone
Connect the base station to the
mains power supply.
Wait several minutes until the
Charge status LED lights up.
For quick-charging the headset:
Briefly press the Set button at the
rear of the base station.
Connect the base station to the
mains power supply.
headset and base station.
Adjust the radio range. 14
Reduce the radio range. 14
Set the base station to narrowband transmission.
Increase the distance between
base station and fixed line phone.
Check if the headset is properly
placed into the magnetic holder.
Adjust the microphone sensitivity. 15
Use the ABC switch to adjust the
base station to your fixed line
phone.
6
11
–
6
–
14
–
11
15
For more information and an FAQ list, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
DW Series – Setup Guide | 17
Page 19
Specifications
Specifications
Base station
DW BS/DW BS ML
Dimensions 108 x 116 x 114 mm (W x H x D)
Weight
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
DW BS USB/DW BS USB ML/DW BS Phone
Dimensions 108 x 116 x 114 mm (W x H x D)
Weight approx. 322 g
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
Headset
approx. 368 g
DW Office – HS
Dimensions 140 x 24 x 22 mm (W x H x D)
Weight with ear hook: approx. 22 g
with headband: approx. 50 g
Talk time narrowband: up to 12 hours
wideband: up to 8 hours
Charging time 50%: approx. 20 min
100%: approx. 1 hour
Range
(environment dependent)
Speaker type dynamic, neodymium magnet
Microphone type electret microphone, noise canceling
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
DW Pro1/Pro2 – HS (DW 10)
Dimensions 170 x 175 x 55 mm (W x H x D)
Weight Pro1: approx. 65 g
Talk time narrowband: up to 12 hours
Charging time 50%: approx. 20 min
Range
(environment dependent)
Speaker type dynamic, neodymium magnet
Microphone type electret microphone, ultra noise canceling
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
free line of sight: up to 180 m
in office buildings: up to 55 m
Pro2: approx. 85 g
wideband: up to 8 hours
100%: approx. 1 hour
free line of sight: up to 180 m
in office buildings: up to 55 m
18 | DW Series – Setup Guide
Page 20
Specifications
Power supply unit
Nominal input voltage 100 – 240 V~
Nominal input current max. 0.2 A
Mains frequency 50 – 60 Hz
Nominal output voltage 5 V
Nominal output current max. 850 mA
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
Relative humidity operation: 20 to 85%
storage: 20 to 95%
Weight approx. 75 g
DECT
EU, UK, AU:
CAT IQ 1.0
Frequency 1,880 to 1,900 MHz 1,920 to 1,930 MHz
SAR value of DW Office – HS 0.196 W/kg
(max. 10 g SAR)
SAR value of DW Pro1 – HS 0.069 W/kg
(max. 10 g SAR)
SAR value of DW Pro2 – HS 0.058 W/kg
(max. 10 g SAR)
In compliance with
Europe: EMC EN 301489-6
Radio EN 301406
Safety EN 60950-1
SAR EN 50360 ref
USA & Canada:
is product meets the safety requirements of CSA No. 231437
Th
US version:
DECT 6.0
0.093 W/kg
(max. 1 g SAR)
0.044 W/kg
(max. 1 g SAR)
0.025 W/kg
(max. 1 g SAR)
EN 62209-1
(headset)
Canada: IC: 2099D-TDB1
(DW BS-US & DW BS USB-US)
IC: 2099D- TDH1
(DW 10 HS/DW 20 HS/DW 30 HS)
IC: 2099D-TDH1
IC: 2099D-TDH1
USA: FCC ID: DMOCDBDIB (DW BS-US)
FCC ID: DMOCDBDKB (DW BS USB-US)
FCC ID: DMOCDHDFC
FCC ID: DMOCDHDEC
DW Series – Setup Guide | 19
Page 21
Manufacturer Declarations
1321
SENNHEISER
Model No:
FCC Declaration of Conformity (DoC)
We,
Sennheiser Electronic Corporation
One Enterprise Drive • Old Lyme •
CT 06371 • USA
Tel: +1 (860) 434 9190, ext. 144
Fax: +1 (860) 434 1759
declare the above device comply with the requirements of Federal Comm unications Commi ssion.
This device compli es with P art 15 of the FCC rules. Operation is subjec ted to t he following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including i nterference that may c ause undesired operation.
Respons ible Part y: Greg Beebe
DW BS-US/DW BS USB-US
Manufacturer Declarations
Warranty
Sennheiser Communications A/S gives a warranty of 24 months on this
p
roduct. For the current warranty conditions, please visit our website at
www.sennheiser.com or contact your Sennheiser partner.
In compliance with the following requirements
• WEEE Directive (2002/96/EC)
dispose of this product at the end of its operational lifetime
Please
by taking it to your local collection point or recycling center for such
equipment.
• Battery Directive (2006/66/EC)
The product’s built-in rechargeable batteries can be recycled. In order
to protect the environment, please dispose of defective products with
their rechargeable batteries as special waste or return them to your
specialist dealer.
CE Conformity
• R&TTE Directive (1999/5/EC)
EMC Directive (2004/108/EC)
•
• Low Voltage Directive (2006/95/EC)
• ErP Directive (2009/125/EC)
• RoHS Directive (2011/65/EU)
The declaration is available at www.sennheiser.com. Before putting the
product into operation, please observe the respective country-specific
regulations!
Statements regarding FCC and In
dustry Canada
This equipment complies with Part 15
20 | DW Series – Setup Guide
of Industry Canada. Operation is subject to the following two conditions:
(1) this equipment may not cause harmful interference, and (2) this
equipment must accept any interference received, including interference
that may cause undesired operation.
of the FCC Rules and with RSS-213
Page 22
Manufacturer Declarations
This equipment has been tested and fou
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This class B digital equipment complies with the Canadian ICES-003.
Changes or modifications made to this equipment not expressly approved
by Sennheiser electronic Corp. may void the FCC authorization to operate
this equipment. Before putting the equipment into operation, please
observe the respective country-specific regulations!
The headsets DW 10 HS/DW 20 HS/DW 30 HS comply with Industry
Canada RF radiation exposure limits for devices used by the general public.
They have been tested for SAR and have complied with Industry Canada
SAR limits for devices used by the general public.
nd to comply with the limits for a
Trademarks
Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co. KG.
her product and company names mentioned in this instruction manual
Ot
may be the trademarks or registered trademarks of their respective
owners.
DW Series – Setup Guide | 21
Page 23
Sennheiser Communications A/S
Industriparken 27, 2750 Ballerup, Denmark
www.sennheiser.com
Publ. 07/13, A02
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