SENA TECHNOLOGIES SP20 User Manual
10C
Motorcycle Bluetooth® Camera & Communication System
SENA www.sena.com User’s Guide
© 1998-2015 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc reserves the right to make any changes and improvements to its product without providing prior notice.
Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. 20S™, PRISM™, Snowtalk™,
3S™, SMH10™, SMH5™, SMH5-FM™, SPH10™, SPH10H-FM™, SMH10R™, SPH10S™, SPH10H™, SR10™, SR10i™, SMH10™,
EXPAND™, Bluetooth Pack for GoPro® are trademarks of Sena Technologies, Inc. or its subsidiaries. These trademarks may not be
used without the express permission of Sena.
GoPro® is a registered tradmeark of Woodman Labs of San Mateo, California. Sena Technologies Inc. (“Sena”) is not affiliated with
Woodman Labs. The Sena Bluetooth Pack for GoPro® is an after-market accessory specially designed and manufactured by Sena
Technologies, Inc. for the GoPro® Hero3 allowing for Bluetooth capabilities.
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license.
iPhone, iPod touch are registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the
trademark or registered trademark owned by TomTom International B.V. Other trademarks and tradenames are those of their
respective owners.
CONTENTS
1 INTRODUCTION
2 PACKAGE CONTENTS
3 INSTALLING THE 10C ON YOUR HELMET
4 GETTING STARTED
4.1 Button Operation
4.2 Powering On and Off
4.3 Charging
4.4 Checking the Battery Level
4.4.1 LED Indicator
4.4.2 Voice Prompt Indicator
4.5 Volume Adjustment
4.6 Sena Softwares
4.6.1 Sena Device Manager
4.6.2 Sena Smartphone App
5 CAMERA OPERATION
5.1 Camera On or Off
5.2 Camera Modes
5.3 Video Recording
5.4 Photo Shooting
5.5 Video Tagging
5.6 Playback
6 PAIRING THE 10C WITH BLUETOOTH DEVICES
6.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device
6.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10
6.3 Intercom Pairing
6.3.1 Pairing with Other 10C Headsets for Intercom Conversation
6.3.2 Pairing with Other Sena Headset Models for Intercom Conversation
6.4 Advanced Selective Pairing: A2DP Stereo or Handsfree
6.4.1 A2DP Stereo Music Only
6.4.2 HFP for Phone Call Only
7 MOBILE PHONE, GPS, SR10
7.1 Mobile Phone Call Making and Answering
7.2 Speed Dialing
7.3 GPS Navigation
7.4 Sena SR10, Two-Way Radio Adapter
8 STEREO MUSIC
8.1 Bluetooth Stereo Music
8.2 Music Sharing
9 INTERCOM
9.1 Two-way Intercom
9.1.1 Starting Two-way Intercom
9.1.2 Ending Two-way Intercom
9.2 Three-way Intercom
9.2.1 Starting Three-way Intercom
9.2.2 Ending Three-way Intercom
9.3 Four-way Intercom
9.3.1 Starting Four-way Intercom
9.3.2 Ending Four-way Intercom
10 THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM PARTICIPANT
11 UNIVERSAL INTERCOM
11.1 Universal Intercom Pairing
11.2 Two-way Universal Intercom
11.3 Three-way Universal Intercom
11.4 Four-way Universal Intercom
11.4.1 Four-way Universal Intercom Case 1
11.4.2 Four-way Universal Intercom Case 2
12 FM RADIO
12.1 FM Radio On/Off
12.2 Preset Stations
12.3 Seek and Save
12.4 Scan and Save
12.5 Temporary Preset
12.6 Region Selection
13 FUNCTION PRIORITY
14 CONFIGURATION SETTING
14.1 Headset Configuration Setting
14.1.1 Assigning Speed Dial
14.1.2 Enabling/Disabling Voice Activated Phone Answering
14.1.3 Enabling/Disabling Voice Activated Intercom
14.1.4 Enabling/Disabling Voice Prompts
14.1.5 Delete All Bluetooth Pairing Information
14.1.6 Exit Voice Configuration Menu
14.2 Camera Configuration Setting
14.2.1 Photo Mode
14.2.2 Video Mode
14.2.3 Video Resolution
14.2.4 Timelapse Interval Setting
14.2.5 Date Caption On/Off
14.2.6 Microphone On/Off
14.2.7 Auto Camera Sleep
14.2.8 SD Card Format
15 FIRMWARE UPGRADE
16 TROUBLESHOOTING
16.1 Intercom Failure
16.2 Intercom Reconnection
16.3 Fault Reset
16.4 Factory Reset
17 OPERATION QUICK REFERENCE
CERTIFICATION AND SAFETY APPROVALS
FCC Compliance Statement
FCC RF Exposure Statement
FCC Caution
CE Declaration of Conformity
Industry Canada Statement
Bluetooth License
WEEE (Waste Electrical and Electronic Equipment)
SAFETY INFORMATION
Product Storage and Management
Product Use
Battery
PRODUCT WARRANTY AND DISCLAIMER
Limited Warranty
Warranty Exclusions
Reasons for Limited Liabilities
Limitation of Liability
Liabilities Disclaimer
Warranty Service
Free-of-charge Service
Charged Service
Return for Full Refund
1 INTRODUCTION
Thank you for choosing the Sena 10C, Motorcycle Bluetooth Camera & Communication System. With the 10C, you can
record videos, take photos, call handsfree on your Bluetooth mobile phone, listen to stereo music or voice instructions of
GPS navigations wirelessly, and have intercom conversations in full duplex with a passenger or other motorcycle riders.
The 10C is compliant with the Bluetooth 4.1 supporting the following profiles: Headset Profile, Hands-Free Profile (HFP),
Advanced Audio Distribution Profile (A2DP), and Audio Video Remote Control Profile (AVRCP). Please check with the
manufacturers of other device to determine their compatibility with this headset.
Please read this user’s guide carefully before using the headset. Also check www.sena.com for the latest version of the
user’s guide and additional information related to Sena Bluetooth products.
The 10C features:
● Bluetooth 4.1
● Unibody design for Bluetooth headset and video camera
● 1080p Full HD video with 3.5MP still shot image capture
● Video mode: 1080p:30fps, 720p:30/60fps
● Versatile photo mode: shot, burst and timelapse shot functions
● Pitch angle adjustment
● Lens rotation up to 30 degrees
● Support Micro SD 32GB memory card (not included)
● Bluetooth intercom up to 900 meters (980 yards)
● Four-way intercom
● Voice prompts
● Voice recording with background music overlay
● Smartphone App for iPhone and Android
● Advanced Noise Control™
● Universal Intercom™
● Music sharing
● Built-in FM radio tuner with a station scan and save function
● Easy operation by versatile Jog Dial
● Water resistant for use in inclement weather
● Can be used while charging on road trips
● Firmware upgradeable
*in open terrain
Key Specifications:
● Bluetooth 4.1
● Supporting profiles: Headset Profile, Hands-Free Profile (HFP), Advanced Audio Distribution Profile (A2DP), and
Audio Video Remote Control Profile (AVRCP).
2 PACKAGE CONTENTS
10C Headset Main Unit
10C Clamp Unit
10C Glued Surface Mounting Plate
Speakers
Wired Boom Microphone
Wired Microphone
USB Power & Data Cable
Microphone Sponge (2)
Velcro Pad for Speaker (2)
Velcro Pad for Wired Boom Microphone
Velcro Pad for Wired Microphone
Boom Microphone Holder
Velcro Pad for Boom Microphon Holder
Foam Speaker Covers (2)
Speaker Pad (Thick) (2)
Speaker Pad (Thin) (2)
Allen Wrench
Cigarette Charger
3 INSTALLING THE 10C ON YOUR HELMET
1. Loosen the two screws on the back plate of the clamp using the enclosed Allen Wrench. Insert the back plate of
the clamp unit between the internal padding and external shell of the helmet, and tighten the two screws.
2. Attach the headset main unit to the clamp. Insert the main unit in the clamp until you feel the click that signals a
secure attachment.
3. If you have any problem mounting the clamp unit on the helmet for any reason, you may use the glued surface
mounting plate which can be attached to the external surface of the helmet.
4. Place the helmet speakers along with the velcro pads, centered to your ear, in the ear pockets of the helmet. If
the helmet has deep ear pockets, you can use the speaker pads to place the speakers closer to your ears.
● Locate a proper surface on the helmet to attach the unit, clean the helmet surface location with a moistened towel,
and allow to dry thoroughly.
● Peel off the cover of the adhesive tape of the plate and attach the unit on the proper surface of your helmet.
Note:
Sena recommends the clamp unit over the glued surface mounting plate. Even though the glued surface
mounting plate is provided for convenience, Sena does not assume any responsibility for use of it. Users may
have to use the glued plate at their own risk and responsibility.
5. Attach the boom microphone included in the “Basic Kit” between the internal padding and the external shell. The
boom microphone should be mounted on the inside surface of the external shell so it is facing properly towards
your mouth. Please make sure that the microphone is located close to your mouth when you wear the helmet.
You can use the enclosed velcro pad and holder for the boom microphone to ensure secure placement.
In the case of the wired microphone included in the “Full-face Helmet Kit”, attach the enclosed velcro pad for
wired microphone to the inside of the chin guard for full-face helmets. Place the wired microphone on the velcro
pad and attach it to the connector of the speaker cable.
6. When you use the boom microphone included in the “Basic Kit”, please make sure that the fin side of the
microphone is facing outward; away from your lips. You can easily recognize it by touching the fin with your
fingers.
7. To remove the headset main unit from the clamp, please make sure to pull out the speaker cable connector from
the main unit first. Then, remove the main unit from the clamp.
8. (카메라 pitch angle 조정)
9. (카메라 recording angle 조정)
4 GETTING STARTED
4.1 Button Operation
Phone Button
● Enter into mobile phone pairing mode
● Answer and end a mobile phone call
● Speed Dial
● Call transfer between mobile phone and headset
● Enter into factory reset mode
● Turn on/off FM tuner
Jog Dial
● Volume adjustment by rotating
● Enter into intercom pairing mode
● Start and end intercom conversation
● Answer and end a mobile phone call
● Reject an incoming mobile phone call
● Play and pause Bluetooth stereo device
● Track forward and track back by pressing down and rotating
● Enter into voice configuration setting
● Navigate through configuration menu
● Seek FM radio station
Camera Button
● Take photo shots
● Record videos
● Turn on/off camera
● Enter into camera configuration
4.2 Powering On and Off
Press the Jog Dial and the Phone Button at the same time to power the headset either on or off. To power on the headset,
press the Jog Dial and the Phone Button at the same time until the blue LED appears while hearing the ascending beeps.
To power off the headset, press the Jog Dial and the Phone Button at the same time until the red LED appears briefly
while hearing descending beeps.
4.3 Charging
You can charge the headset by connecting the supplied USB power & data cable into a computer’s USB port or USB wall
charger. You can use any standard micro-USB cable to charge the headset. The LED turns red while the headset is
charging and turns blue when it is fully charged. It takes about 2.5 hours to be completely charged. You can use all the
functions of the headset while charging.
4.4 Checking the Battery Level
You can check the battery level in two different ways when the headset is powering on.
4.4.1 LED Indicator
When the headset is powering on, the red LED flashes rapidly indicating the battery level.
4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%
4.4.2 Voice Prompt Indicator
When you power on the headset, keep pressing the Jog Dial and the Phone Button simultaneously for about 3 seconds
until you hear high tone triple beeps. Then you will hear a voice prompt indicating the battery level is high, medium, or low.
4.5 Volume Adjustment
You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches the maximum or
minimum level. The volume is set and maintained independently at different levels for each audio source even when you
reboot the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you
adjust the volume for your Bluetooth MP3 music. Therefore, you can always maintain the preferred optimum volume level
for each audio source.
4.6 Sena Softwares
4.6.1 Sena Device Manager
The Sena Device Manager allows you to upgrade the firmware and configure the device settings directly from your PC.
Using this software, you can assign speed dial presets, FM radio frequency presets and more. It is available to download
for both Windows and Mac. For more information on downloading the Device Manager, please visit www.sena.com.
4.6.2 Sena Smartphone App
The Sena Smartphone App allows you to configure device settings and view the Quick Start Guide. Pair your phone with
your 10C headset (please refer to section 7.1, “Mobile Phone Pairing”). Run the Sena Smartphone App and you can
configure its settings directly from your smartphone. You can download the Sena Smartphone App for Android or iPhone
from www.sena.com/app.
Mode
Application
Button
Video
Record video
Press and hold the Camera Button for 1 sec
Timelapse
Capture series of videos at timed intervals
Press and hold the Camera Button for 1 sec
Single Shot
Capture a single photo
Tap the Camera Button
Burst Shot
Capture up to 10 photos in one second
Tap the Camera Button
Playback*
Playback videos and photos
-
Settings
Adjust camera settings
Press and hold the Camera Button for 3 sec
1080P / 30FPS
720P / 60FPS
720P / 30FPS
5 CAMERA OPERATION
5.1 Camera On or Off
To turn on or off the camera, press the Camera Button and the Phone Button simultaneously. The green LED turns on
while the camera is on. The camera goes to sleep mode after five minutes of inactivity. To wake up the camera, tap the
Camera Button.
5.2 Camera Modes
Note:
*Playback mode activates only if the camera is connected to a TV using a micro HDMI cable.
5.3 Video Recording
Press and hold the Camera Button for 1 second to start recording. The green LED will flash and you will hear a voice
prompt, “Recording”. Press and hold the Camera Button for 1 second to stop recording. You will hear a voice prompt,
“Recording stopped”. To select video mode and change video resolution, please refer to section 6.2, “Video Mode” and
section 6.3, “Video Resolution”.
During video recording, you can record your voice on the video through the headset microphone. Also if you are having
intercom conversations during video recording, you can record your friends’ voices as well. Audio recording is not
supported for timelapse mode.
Below is a table of approximate video recording times to micro SD card size in specific resolutions and frame rates.
1GB
9 min
12 min
24 min
2GB
18 min
24 min
48 min
4GB
36 min
48 min
1 h 36 min
8GB
1 h 12 min
1 h 36 min
3 h 12 min
16GB
2 h 24 min
3 h 12 min
6 h 24 min
32GB
4 h 48 min
6 h 24 min
12 h 48 min
Note:
- You cannot record videos without a micro SD card.
- The headset gives a warning and automatically stops recording when the micro SD card is full or the battery runs out.
Your video will be saved before the headset powers off.
- If the camera becomes too hot, it gives a high temperature warning. Cool down your camera before further use.
- The maximum size per video is limited to 4GB. Therefore, when the video reaches the 4GB size limit during recording, it
saves and creates a new video file to continue recording.
5.4 Photo Shooting
Tap the Camera Button to take photos. The green LED will flash and you will hear a shutter sound. To select photo mode,
please refer to section 14.2.1, “Photo Mode”. The camera resolution is fixed to 3.5MP with 3:2 aspect ratio.
5.5 Video Tagging
Video Tagging allows you to save a video file 30 seconds before and 60 seconds after a selected point. This eliminates
the file storage of unnecessary video content. You have to be in loop recording mode to use Video Tagging.
1. Double tap the camera button to start loop recording. Green LED will flash twice and you will hear a voice prompt,
“Video tagging ready”.
2. When you encounter a situation that requires recording, press and hold the camera button for 1 second. Green LED will
flash and you will hear a voice prompt, “Video tagging”.
3. When Video Tagging is completed, you will hear a voice prompt, “Tagging complete”.
4. Double tap the camera button during Video Tagging to stop loop recording. You will hear a voice prompt, “Video
tagging off”.
5.6 Playback
Playback videos and photos by connecting the headset to a TV (requires a micro HDMI cable sold separately).
To browse videos and photos:
1. Plug the camera into a TV/HDTV with a micro HDMI cable.
2. The TV displays previews of videos and photos stored on the micro SD card.
3. Move right and left by rotating the Jog Dial clockwise or counter clockwise.
4. Select an item or play a video by tapping the Camera Button.
5. Move back or cancel by tapping the Jog Dial.
Note:
You can choose to view only videos, only photos, or all videos and pictures by tapping the Phone Button.
6 PAIRING THE 10C WITH BLUETOOTH DEVICES
Before using the 10C Bluetooth headset with any other Bluetooth devices for the first time, you will need to pair them
together. You can pair the 10C with Bluetooth mobile phones, Bluetooth stereo devices such as MP3 players, or
motorcycle specific Bluetooth GPS navigation, and with other Sena Bluetooth headsets. The pairing operation is required
only once for each Bluetooth device. The headset remains paired with the devices and automatically reconnects to them
when they are within range. You will hear a high toned single beep and a voice prompt whenever the headset reconnects
to the paired device: “Phone connected” to a mobile phone, “Media connected” to a Bluetooth stereo device.
6.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device
Follow the procedure below to pair a mobile phone, or a Bluetooth stereo device such as an MP3 player with your 10C.
1. Turn on the 10C and press and hold the Phone Button for 5 seconds until the LED flashes red and blue alternately and
you hear multiple beeps. You will hear a voice prompt, “Phone pairing”.
2. Search for Bluetooth devices on your mobile phone. Select the Sena 10C in the list of the devices detected on the
mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
4. The mobile phone confirms that pairing has been completed and the 10C is ready to use. You will hear a voice prompt,
“Your headset is paired”.
5. If the pairing process is not completed within three minutes, the 10C will return to stand-by mode.
Note:
- If the Bluetooth connection between the headset and a mobile phone is disconnected, tap the Phone Button to recover
the Bluetooth connection immediately.
- If the Bluetooth connection between the headset and a media player is disconnected, press the Jog Dial for 1 second to
recover the Bluetooth connection and play.
6.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10
Typical Bluetooth headsets can connect with only one HFP (Hands-Free-Profile) Bluetooth device such as mobile phone,
GPS, and Sena SR10, but second mobile phone pairing pairing allows the headset to connect with two HFP devices
simultaneously. So, when you already have a mobile phone connected with the 10C, you can also pair and connect a
second mobile phone or other HFP devices.
1. To pair the HFP device, press and hold the Jog Dial for 5 seconds until the red LED flashes red rapidly and you hear a
voice prompt, “Intercom pairing”.
2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue rapidly and you will hear a voice prompt,
“Second mobile phone pairing”.
3. Search for Bluetooth devices on the HFP device. Select the Sena 10C in the list of the devices detected on the HFP
device.
4. Enter 0000 for the PIN. Some HFP devices may not ask for the PIN.
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