• Warranty Service ...................................................................................................................63
• Return for Full Refund ...........................................................................................................63
20S
1 INTRODUCTION
Thank you for choosing the Sena 20S, Motorcycle Bluetooth Communication
System. With the 20S, you can call handsfree on your Bluetooth mobile
phone, listen to stereo music or voice instructions of GPS navigations by
Bluetooth wirelessly, and have intercom conversations in full duplex with a
passenger or other motorcycle riders.
The 20S is compliant with the Bluetooth 4.0 supporting the following
proles: Headset Prole, Hands-Free Prole (HFP), Advanced Audio
Distribution Prole (A2DP) and Audio Video Remote Control Prole
(AVRCP). Please check with the manufacturers of other devices to
determine their compatibility with this headset.
Please read this user’s guide carefully before using the headset. Also
check www.sena.com for the latest version of the user’s guide and
additional information related to Sena Bluetooth products.
The 20S features:
• Bluetooth 4.0
• Dual Bluetooth module communication system
• Audio Multitasking
• Multi-way intercom up to 8 connections
• Group Intercom
• Bluetooth intercom up to 2.0 kilometers (1.2 miles)*
™
• Smartphone App for iPhone and Android
• Universal Intercom
• Advanced Noise Control
™
™
• Intuitive voice prompts and voice commands
• HD quality crystal clear and natural sound
• Bluetooth Audio Recording
™
• Versatile functions using motion sensor technology
• All-in-one helmet clamp kit
• Built-in FM radio tuner with a station scan and save function
• Bluetooth pairing for dual mobile phones
• Bluetooth handsfree for Bluetooth mobile phones
• Bluetooth stereo headset for Bluetooth audio devices such as MP3
players
• Bluetooth stereo headset for Bluetooth GPS navigations
• Firmware upgradeable
* in open terrain
Key Specications:
• Bluetooth 4.0
• Supporting proles: Headset Prole, Hands-Free Prole (HFP),
Advanced Audio Distribution Prole (A2DP) and Audio Video Remote
Control Prole (AVRCP)
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20S
2 PACKAGE CONTENTS
• Headset Main Unit
Status LED
Jog Dial
• Answer and end a mobile phone call
• Reject an incoming mobile phone call
• Start and end intercom conversation
• Volume adjustment by rotating
• Play and pause Bluetooth stereo device
• Track-forward and track-back by pressing down and rotating
• Enter into intercom pairing mode
• Enter into voice configuration setting
• Navigate through configuration menu
• Seek FM radio station
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External Antenna
Phone Button
• Answer and end a mobile phone call
• Speed dial
• Call transfer between mobile phone and headset
• Enter into mobile phone pairing mode
• Enter into Bluetooth stereo device pairing mode
• Enter into factory reset mode
• Turn on/off FM tuner
DC Power Charging &
Firmware Upgrade Port
20S
• Universal Helmet Clamp
Speaker Port
Earbud Port
Static Boom
Microphone
Dynamic Speakers
Microphone Port
Quick Release Button
MP3 Port
• Non-Bluetooth audio device
(MP3 player, mobile phone)
• Laser/radar detector
• Two-way radio
Ambient Mode Button
• Wired Boom Microphone
• Wired Microphone
• USB Power & Data Cable
• Cigarette Charger
• 2.5 to 3.5mm Stereo Audio Jack Cable
• Glued Surface Mounting Adapter
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• Rubber Pads
20S
3 INSTALLING THE 20S ON YOUR HELMET
• Velcro Pads for Speakers
• Velcro Pad for Boom Microphone
• Velcro Pad for Wired Microphone
• Speaker Pads
• Allen Wrench
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3.1 Helmet Installation
To securely install the 20S on the helmet, please follow this procedure.
1. Loosen the two screws on the back plate of the clamp unit using
the enclosed allen wrench. Insert the back plate of the clamp unit
between the internal padding and external shell of the helmet, and
tighten the two screws. Please make sure that the microphone is
located properly close to your mouth when you wear the helmet.
20S
2. Depending on the size and shape of your helmet, you may need
to change the thickness of the rubber pad between the clamp
plates. You can nd two extra rubber pads in the box. To increase
the overall thickness, attach the thinner one to the original rubber
pad or replace the original rubber pad with the thicker one.
3. Please adjust the direction of the microphone so that the n side
of the microphone is facing outward; away from your lips. You can
easily recognize it by touching the n with your ngers.
Fin
4. Place the helmet speakers along with the velcro pads, centered to
your ear, in the ear pockets of the helmet. If the helmet has deep
ear pockets, you can use the speaker pads to place the speakers
closer to your ears.
5. Attach the headset main unit to the clamp unit. Slide the main
unit down onto the clamp unit until it clicks rmly into the bottom
portion of the clamp unit.
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20S
6. To remove the main unit from the clamp unit, press the Quick
Release Button to slide it off the clamp unit.
3.2 Glued Surface Mounting Adapter
If you have any problem equipping the clamp unit on the helmet for
any reason, you may use the glued surface mounting adapter to attach
the clamp unit on the external surface of the helmet.
1. Remove the back plate of the clamp unit completely.
2. Put the speaker port through the glued external adapter.
3. Hook on the adapter to the clamp unit then screw in the glued
external adapter to the clamp unit.
4. Locate a proper surface on the helmet to attach the unit then clean
the helmet surface location with a moistened towel and allow to
dry thoroughly.
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5. Peel off the cover of the adhesive tape of the adapter and attach
the unit on the proper surface of your helmet.
Note:
Sena recommends the clamp unit over the glued surface mounting
adapter. Even though the glued surface mounting adapter is provided for
convenience, Sena does not assume any responsibility for use of it. Users
may have to use the glued adapter at their own risk and responsibility.
20S
3.3 Switching the Microphone
If you want to use a different microphone instead of the static boom
microphone, please refer to the following steps.
1. Remove the back plate of the clamp unit by loosening the two
screws with the enclosed allen wrench.
2. If you look into the back side of the clamp, the left port is for
speakers and the right port is for microphone.
3. Two extra microphones are provided, a wired boom microphone
and a wired microphone. Connect the one you need according to
your helmet type.
4. Reattach the back plate to cover the microphone and the speaker
port.
5. Follow Steps in section 3.1, “Helmet Installation” to complete the
clamp installation.
3.3.1 Wired Boom Microphone
When installing the included wired boom microphone, place the velcro
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end of the boom microphone between the internal helmet cheek pad and
the internal wall of the helmet shell. The boom microphone should be
mounted so it is facing close to your mouth when you wear the helmet.
3.3.2 Wired Microphone
In case of the wired microphone, attach the enclosed velcro pad
for the wired microphone to the inside of the chin guard for full-face
helmets. Place the wired microphone on the velcro pad and connect it
to the connector of the clamp unit.
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20S
3.4 Earbuds
If you want to wear your own earbuds, connect the earbuds to the
earbud port on the left side of the clamp. You can connect your
earbuds to the clamp while having the speakers connected to the
clamp. The sound of the earbuds will be active while the sound of the
outer speakers becomes inactive.
3.5 External Antenna
To extend the intercom distance, you may unfold the external antenna
from the main unit. Push the antenna towards the helmet slightly and
it will ip upwards. The antenna works most effectively when facing
towards the sky.
4 GETTING STARTED
4.1 Charging
The LED turns red while the headset is charging and turns blue when
it is fully charged. It takes about 2.5 hours to be completely charged.
4.2 Low Battery Warning
When the battery is low, the blinking blue LED in stand-by mode turns
to red and you will hear three, mid-toned beeps and a voice prompt
saying “Low Battery”.
4.3 Checking the Battery Level
You can check the battery level in two different ways when the headset
is powering on.
4.3.1 LED Indicator
When the headset is powering on, the green LED ashes rapidly
When you power on the headset, keep pressing the Jog Dial and the
Phone Button simultaneously for about 3 seconds until you hear three,
high toned beeps. Then you will hear voice prompt indicating the battery
level. However, if you release the buttons as soon as the headset turns on,
you will not hear the voice prompt for the battery level indication.
4.4 Powering On and Off
Press the Jog Dial and the Phone Button at the same time to power the
headset either on or off. When powering on the headset, press the Jog
Dial and the Phone button at the same time until the blue LED appears
while hearing the ascending beeps. When powering off the headset,
press the Jog Dial and the Phone Button at the same time until the
red LED appears briey and the headset turns off completely while
hearing descending beeps.
4.5 Volume Adjustment
You can easily adjust the volume by rotating the Jog Dial. You will
hear a beep when the volume reaches maximum or minimum level.
The volume is set and maintained independently at different levels
for each audio source even when you turn off and on the headset.
For example, once you set the volume for mobile phone handsfree,
it will not change even if you adjust the volume for your Bluetooth
MP3 music. So you can always maintain the preferred optimum volume
level for each audio source.
4.6 Software
4.6.1 Sena Device Manager
The Device Manager allows you to upgrade the rmware and congure
the device settings directly from your PC. Using this software, you can
assign speed dial presets, FM radio frequency presets and more. It is
available to download for both Windows and Mac. For more information
on downloading the Device Manager, please visit www.sena.com.
4.6.2 Sena Smartphone App
The Sena Smartphone App allows you to congure the device
settings, create groups of intercom friends, and view the quick start
guide. Simply pair your phone with your 20S headset, run the Sena
Smartphone App and you can congure its settings directly from your
smartphone. You can download the Sena Smartphone App for Android
or iPhone from www.sena.com/app.
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20S
5
PAIRING THE 20S WITH BLUETOOTH DEVICES
Before using the 20S Bluetooth headset with any of Bluetooth devices
for the rst time, you will need to pair them together. It can be paired
with Bluetooth mobile phones, Bluetooth stereo devices such as MP3
players, or motorcycle specic Bluetooth GPS navigation, and with
other Sena Bluetooth headsets. This pairing operation is only required
once for each Bluetooth device. The headset remains paired with the
devices and automatically reconnects to them when they are within
range. You will hear a high tone single beep and a voice prompt when
the headset connects to the paired device automatically: “Phone
connected” to a mobile phone, “Media connected” to a Bluetooth
stereo device.
5.1 Mobile Phone Pairing
5.1.1 General Mobile Phone Pairing
1. Turn on the 20S and press the Phone Button for 5 seconds until
the LED ashes red and blue alternately and you hear multiple
beeps. You will hear a voice prompt saying “Phone pairing”.
2. Search for Bluetooth devices on your mobile phone. Select the
Sena 20S in the list of the devices detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.
4. The mobile phone conrms that pairing has completed and the
20S is ready to use. You will hear a voice prompt from the 20S
saying “Your headset is paired”.
5. If the pairing process is not completed within three minutes, the
20S will return to stand-by mode.
5.1.2 NFC Mobile Phone Pairing
You can quickly pair your mobile phone using NFC (Near Field
Communication) technology with your NFC-enabled mobile phone.
1. Make sure that your mobile phone has the NFC function turned on
and that the phone screen is active.
2. Turn on the 20S and remove the main unit from the clamp unit.
3. Place your mobile phone over the back side of the 20S so that the
NFC detection area of each device touches each other.
4. Follow the pairing instructions that appear on your phone. If a
passcode is required, enter “0000”.
5. The mobile phone conrms that pairing has completed and the
20S is ready to use.
6. Reattach the 20S to the clamp unit.
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20S
5.2 Second Mobile phone Pairing
6. If you want to pair a GPS by second mobile phone pairing, search
Typical Bluetooth headsets can connect with only one HFP (Hands-
Free Prole) device, but a second mobile phone pairing allows the
headset to connect with two HFP devices at the same time. So, when
you already have a mobile phone connected with the 20S, you can
7. If you want to pair the Sena SR10, Bluetooth adapter, please refer
also pair and connect a second mobile phone or other HFP devices
such as a GPS or Sena SR10, Bluetooth adapter.
1. To pair the second mobile phone, press the Jog Dial for 6 seconds
until the red LED is rapidly ashing and you hear multiple beeps.
2. Within 2 seconds, tap the Phone Button again, then the LED turns
5.3 Bluetooth Stereo Device Pairing
1. If the Bluetooth stereo device is integrated with the mobile phone
to blue ashing and the beeps turn to high tone double beeps.
You will hear a voice prompt saying “Second mobile phone
pairing”.
3. Search for Bluetooth devices on your mobile phone. Select the
2. If you have a stand alone Bluetooth stereo device, follow the
Sena 20S in the list of the devices detected on the mobile phone.
4. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.
5. The mobile phone conrms that pairing has completed and the
20S is ready to use. You will hear a voice prompt from the 20S
saying “Your headset is paired”.
for the Bluetooth device on the GPS screen, and select the Sena
20S at step 3. Please refer to the section 5.4.1, “GPS Pairing” for
more details.
to the section 5.5, “Pairing with the Sena SR10, Bluetooth Twoway Radio Adapter”.
such as smartphones, you don’t need to pair the 20S with it
separately. When the 20S is paired with the mobile phone, it is
also paired as a stereo music device.
pairing procedure separately. The procedure is the same as the
procedure in section 5.1, “Mobile Phone Pairing”.
Note:
1. If Bluetooth connection between the headset and a mobile phone is
disconnected, tap the Phone Button to recover the Bluetooth connection
immediately.
2. If Bluetooth connection between the headset and a media player is
disconnected, press the Jog Dial for 1 second to recover the Bluetooth
connection and play.
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20S
5.4 Bluetooth GPS Navigation Pairing
You can listen to voice instructions from Bluetooth GPS navigation.
Some GPS systems use the mobile phone prole (HFP, Hands-Free
Prole) and others use the stereo music prole (A2DP, Advanced
Audio Distribution Prole). Most motorcycle specic GPS systems
use a mobile phone prole for turn-by-turn voice instructions. You can
simultaneously use a mobile phone and a GPS which uses a mobile
phone prole by one of the following procedures.
5.4.1 GPS Pairing
If you use GPS only for turn-by-turn voice instructions, not for Bluetooth
stereo music streaming, second mobile phone pairing is recommended
for the GPS connection. The pairing allows the 20S to connect two HFP
devices at the same time: a mobile phone and GPS system. Follow the
steps below to pair the GPS using the second mobile phone pairing.
1. Turn on the headset and press the Jog Dial for 6 seconds until the
red LED is rapidly ashing and you hear multiple beeps.
2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue ashing and the beeps turn to high tone double beeps.
You will hear a voice prompt saying “Second mobile phone
pairing”.
3. Search for Bluetooth devices on the GPS navigation screen.
Select the Sena 20S in the list of the devices detected on the GPS.
4. Enter 0000 for the PIN.
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5. The GPS conrms that pairing has completed and the 20S is
ready to use. You will hear a voice prompt from the 20S saying
“Your headset is paired”.
6. If the pairing process is not completed within three minutes, the
20S will return to stand-by mode.
The pairing diagram for GPS pairing is shown in the gure below.
Smart Phone
HFP
Mobile Phone
+
A2DP
20S
Pairing
HFP
Second Mobile
Phone Pairing
GPS Pairing
GPS
20S
5.4.2 GPS Pairing as Mobile Phone
If a GPS is not only used for turn-by-turn voice instructions but also is
your preferred Bluetooth stereo music source, you can pair the GPS
to the 20S by following the simple procedures in “5.1 Mobile Phone
Pairing”. However, since some GPS systems support mobile phone
bridging over Bluetooth, you can pair the mobile phone to the GPS to
use your mobile phone. When you do this, the 20S thinks the GPS is a
mobile phone so you can no longer pair your mobile phone to the 20S
directly. Please refer to the user’s guide of your GPS for details.
HFP
GPS
HFP
Mobile Phone
+
(A2DP)
20S
Pairing
GPS Pairing as Mobile Phone
Mobile Phone
Note:
You have to use a motorcycle specific GPS which transmits turn-by-turn
voice instruction to the headset by Bluetooth. Most automotive GPS systems
don’t have this feature.
5.5 Pairing with the Sena SR10, Bluetooth Two-way
Radio Adapter
The Sena SR10 is a Bluetooth two-way radio adapter for group
communication, and uses HFP as do most motorcycle specic GPS
navigation systems. If you pair the 20S with a SR10 by second mobile
phone pairing, the 20S is able to have two HFP devices at the same
time: a mobile phone and the Sena SR10.
1. Turn on the headset and press the Jog Dial for 6 seconds until the
red LED is rapidly ashing and you hear multiple beeps.
2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue ashing and the beeps turn to high tone double beeps.
You will hear a voice prompt saying “Second mobile phone
pairing”.
3. Turn on the SR10 and follow the SR10’s “Bluetooth Headset
Pairing” procedure to complete the process. Please refer to the
SR10 user's guide for details.
4. When the pairing is completed, you will hear a voice prompt
saying “Your headset is paired”.
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20S
5. If the pairing process is not completed within three minutes, the
20S will return to stand-by mode.
The incoming audio from the two-way radio via SR10 is heard in
the background while having an intercom conversation or a mobile
phone call. You can listen to music, answer a mobile call, have an
intercom conversation and use a two-way radio via the SR10 for group
communication as shown in the gure below. A GPS system or a
radar detector which has a headphone jack or audio line-out could
be connected to the SR10 by a wire. The GPS voice instruction or the
radar detector alarm is also heard in the background via the SR10
while having an intercom conversation or a phone call. Please refer to
the SR10 User's Guide for details.
HFP
Two-way Radio
Wired
Connection
Sena SR10
Wired
Connection
Radar Detector
Wired
Connection
Smart Phone
HFP
Mobile Phone
+
A2DP
Pairing
Second Mobile
Phone Pairing
20S
Parallel Connection of SR10 and Mobile Phone
by Bluetooth Second Mobile Phone Pairing
GPS
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20S
6 PAIRING WITH SELECTIVE PROFILE:
A2DP STEREO OR HANDSFREE
If you have a MP3 stereo music phone such as a smartphone,
sometimes you may need to selectively use the 20S for A2DP stereo
music only or for mobile phone handsfree only. These instructions are
for advanced users who want to pair the 20S to their smartphones only
with one selective prole: A2DP stereo for music or HFP for phone
calls.
If you have previously paired a mobile phone to the 20S, you must
clear the previous paring list on both devices; the mobile phone and
20S. To clear the pairing list on 20S, please do a factory reset or follow
the pairing list clearing procedure described in this manual. To clear
the pairing list on the mobile phone, please refer to the mobile phone
manual. For most smartphones, delete the Sena 20S from the list of
Bluetooth devices in the settings menu.
6.1 A2DP Stereo Music Only
1. Turn on the headset and press the Phone Button for 5 seconds
until the LED ashes red and blue alternately and you hear
multiple beeps.
2. Within 2 seconds, tap the Jog Dial again, then the LED turns to
red ashing and the beeps turn to double mid-tone beeps. You
will hear a voice prompt saying “Media selective pairing”.
3. Search for Bluetooth devices on your smartphone. Select the
Sena 20S in the list of devices detected on your phone.
4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.
6.2 HFP for Phone Call Only
1. Turn on the headset and press the Phone Button for 5 seconds
until the LED ashes red and blue alternately and you hear
multiple beeps.
2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue ashing and the beeps turn to multiple mid-tone beeps.
You will hear a voice prompt saying “Phone selective pairing”.
3. Search for Bluetooth devices on your smartphone. Select the
Sena 20S in the list of devices detected on your phone.
4. Enter 0000 for the PIN. Some smart phones may not ask for PIN.
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20S
7 MOBILE PHONE CALL MAKING AND
ANSWERING
7.1 Mobile Phone Call Making and Answering
1. When you have an incoming call, simply tap the Phone Button or
the Jog Dial to answer the call.
2. You can also answer the incoming call by loudly speaking any
word of your choice if Voice Activated Phone Answering (VOX
Phone) is enabled, unless you are connected to intercom.
3. To end a call, tap the Phone Button or press the Jog Dial for 2
seconds until you hear a beep, or wait for the called person to end
the call.
4. To reject a call, press the Jog Dial for 2 seconds until you hear a
beep while the phone is ringing.
5. To transfer a call between the mobile phone and the headset
during the phone conversation, press the Phone Button for 2
seconds until you hear a beep.
6. There are several ways to make a phone call:
– Enter numbers on your mobile phone’s keypad and make a call.
Then the call is automatically transferred to the headset.
– For some older mobile phones which do not automatically
transfer calls to the headset, press the Phone Button after
entering phone numbers on the mobile phone keypad.
– Tap the Phone Button in stand-by mode to activate the voice
dialer of your mobile phone. For this, the voice dialing feature
must be available on the mobile phone. Refer to your mobile
phone manual for further instruction.
Note:
1. If you are using second mobile phone connection and you have an
incoming call from the second phone during the call of the first phone,
then you may still receive the call from second phone. In this case, the
call from the first phone is on waiting mode. If you end a call, then it will
automatically guide you to the first phone call.
2. If you are using second mobile phone connection of mobile phone and
GPS, you may not be able to listen to the GPS voice instruction during the
phone call.
7.2 Speed Dialing
You can quickly make a phone call by using the voice speed dial
menu.
1. To enter into the voice speed dial menu, double tap the Phone
Button and you will hear a mid-tone single beep and a voice
prompt saying “Speed dial”.
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