SENA TECHNOLOGIES SMH10 A User Manual

www.sena.com

User's Guide

SMH10

© 1998-2014 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc. reserves the right to make any changes and improvements to its product without providing prior notice.

Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. SMH10™, SMH10R™, SMH5™, SMH5-FM™,
SMH3™, SPH10™, EXPAND™, SPH10H™, SPH10H-FM™, SPH10S™, SR10™, SR10i™, SM10™ are trademarks of Sena Technologies, Inc. or its
subsidiaries. These trademarks may not be used without the express permission of Sena.

®

The Bluetooth
touch are the registered trademark of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the trademark or
registered trademark owned by TomTom International B.V. Other trademarks and trade names are those of their respective owners.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod

2

SMH10

CONTENTS

1. INTRODUCTION................................................................................ 5

2. PACKAGE CONTENTS ..................................................................... 6

3. INSTALLING THE SMH10 ON YOUR HELMET................................ 7

4. POWERING ON/OFF AND CHARGING.......................................... 10

4.1 Powering On .................................................................................. 10

4.2 Powering Off .................................................................................. 10

4.3 Charging ........................................................................................ 10

4.4 Low Battery Warning ...................................................................... 11

4.5 Checking the Battery Level ........................................................... 11

5. VOLUME ADJUSTMENT ................................................................. 11

6. PAIRING THE SMH10 WITH BLUETOOTH DEVICES ................... 12

6.1 Mobile Phone Pairing ..................................................................... 12

6.2 Multipoint Pairing ........................................................................... 12

6.3 Bluetooth Stereo Device Pairing .................................................... 13

6.4 Bluetooth GPS Navigation Pairing ................................................. 13

6.5 Pairing with the Sena SR10, Bluetooth Two-way Radio Adapter ... 15

7. PAIRING WITH SELECTIVE PROFILE: A2DP STEREO OR

HANDSFREE ................................................................................... 17

7.1 A2DP Stereo Music Only ............................................................... 17

7.2 HFP for Phone Call Only ................................................................ 17

English

8. INTERCOM PAIRING ...................................................................... 18

8.1 Pairing with Other SMH10 Headsets for Intercom Conversation ... 18

8.2 Pairing with Other Sena Headset Models for Intercom

Conversation .................................................................................. 19

9. SMH10 CONFIGURATION SETTING .............................................19

9.1 Assigning Speed Dial ................................................................... 20

9.2 Enabling/Disabling Voice Activated Phone Answering ................ 21

9.3 Enabling/Disabling Voice Activated Intercom .............................. 21

9.4 Enabling/Disabling Voice Prompts ................................................ 21

9.5 Enabling/Disabling Sidetone ......................................................... 22

9.6 Enabling/Disabling Advanced Noise Control ................................ 22

9.7 Delete all Bluetooth Pairing Information ....................................... 22

9.8 Exit Voice Conlguration Menu ...................................................... 23

10. FUNCTION PRIORITY..................................................................... 23

11. STEREO MUSIC .............................................................................. 24

11.1 By Stereo Audio Cable .................................................................. 24

11.2 By Bluetooth Wireless Stereo ........................................................ 24

12. MOBILE PHONE CALL MAKING AND ANSWERING ..................... 25

12.1 Mobile Phone Call Making and Answering .................................... 25

12.2 Speed Dialing ................................................................................ 26

3

SMH10

13. TWO-WAY INTERCOM ................................................................... 27

13.1 Start and End Two-way Intercom ................................................... 27

13.2 Intercom and Mobile Phone Call ................................................... 28

13.3 Intercom and GPS ........................................................................ 28

13.4 Intercom and Two-way Radio ........................................................29

14. THREE-WAY CONFERENCE INTERCOM ..................................... 30

14.1 Start Three-way Intercom ............................................................... 30

14.2 End Three-way Intercom ................................................................ 31

15. FOUR WAY CONFERENCE INTERCOM ....................................... 32

15.1 Start Four-way Intercom ................................................................. 32

15.2 End Four-way Intercom .................................................................. 32

16. MUSIC SHARING ............................................................................ 33

17. UNIVERSAL INTERCOM................................................................. 33

17.1 Universal Intercom Pairing ............................................................. 34

17.2 Two-way Universal Intercom .......................................................... 34

17.3 Three-way Universal Intercom .......................................................34

17.4 Four-way Universal Intercom .........................................................36

18. THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM

PARTICIPANT ................................................................................. 37

19. INTERCOM FAILURE ...................................................................... 38

20. INTERCOM RECONNECTION ........................................................ 38

21. RESET TO FACTORY DEFAULT SETTINGS................................. 38

4

22. FAULT RESET ................................................................................. 39

23. FIRMWARE UPGRADE ................................................................... 39

24. SENA BLUETOOTH

CONNECTION CASE STUDIES ............................40

25. OPERATION QUICK REFERENCE ................................................ 48

CERTIFICATION AND SAFETY APPROVALS ...................................... 49

s FCC Compliance Statement ............................................................... 49

s FCC RF Exposure Statement .............................................................. 49

s FCC Caution ....................................................................................... 49

s CE Declaration of Conformity ............................................................ 50

s Industry Canada Statement ............................................................... 50

s Bluetooth License .............................................................................. 50

s WEEE (Waste Electrical and Electronic Equipment) ........................... 50

SAFETY INFORMATION ........................................................................ 51

s Product Storage and Management .................................................... 51

s Product Use ........................................................................................ 51

s Battery ................................................................................................ 52

PRODUCT WARRANTY AND DISCLAIMER ......................................... 53

s Limited Warranty ................................................................................. 53

s Warranty Exclusions ........................................................................... 55

s Warranty Service ................................................................................. 56

s Return for Full Refund ......................................................................... 56

SMH10

1. INTRODUCTION

Thank you for choosing the Sena SMH10, Bluetooth Stereo Headset
and Intercom for Motorcycles. With the SMH10, you can call
handsfree on your Bluetooth mobile phone, listen to stereo music or
voice instructions of GPS navigations by Bluetooth wirelessly, and
have intercom conversations in full duplex with a passenger or other
motorcycle riders.

The SMH10 is compliant with the Bluetooth 3.0 supporting the following
prolles Headset Prolle, Hands-Free Prolle (HFP), Advanced Audio
Distribution Prolle (A2DP), and Audio Video Remote Control Prolle
(AVRCP). Please check with the manufacturers of other devices to
determine their compatibility with this headset.

Please read this user’s guide carefully before using the headset.
Also check www.sena.com for the latest version of the user’s guide
and additional information related to Sena Bluetooth products.

The SMH10 features

Ŗ Bluetooth handsfree for Bluetooth mobile phones
Ŗ Bluetooth stereo headset for Bluetooth audio devices such as MP3

players

Ŗ Bluetooth stereo headset for Bluetooth GPS navigations
Ŗ Music sharing during two-way interocm conversation
Ŗ Bluetooth intercom up to 900 meters (980 yards)*
Ŗ Four-way conference intercom
Ŗ Intercom with non-Sena Bluetooth headsets
Ŗ Three-way conference phone call with intercom participant
Ŗ Multipoint Bluetooth pairing with GPS navigation or Sena SR10

two-way radio adapter

Ŗ Multipoint Bluetooth for dual mobile phone
Ŗ Stereo music by 3.5mm audio cable
Ŗ Firmware upgradeable

+ey Specilcations

Ŗ Bluetooth 3.0
Ŗ Supporting prolles Headset Prolle, Hands-Free Prolle (HFP),

Advanced Audio Distribution Prolle (A2DP), Audio Video Remote
Control Prolle (AVRCP)

* in open terrain

5

English

SMH10

2. PACKAGE CONTENTS

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(SMH10-10/SMH10D-10)

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3. INSTALLING THE SMH10 ON YOUR HELMET

English

To securely install the SMH10 on the helmet, please follow the
procedure.

1. Loosen the two screws on the back plate of the speaker­microphone clamp unit using the enclosed Allen Wrench. Insert
the back plate of the clamp unit between the internal padding and
external shell of the helmet, and tighten the two screws. Please
make sure that the microphone is located properly close to your
mouth when you wear the helmet.

Insert

7

SMH10

2. Please adJust the direction of the microphone so that the ln side
of the microphone is facing outward; away from your lips. You can
easily recogniZe it by touching the ln with your lngers.

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The microphone cap helps you to cut down incoming microphone

wind noise by protecting the microphone from the wind and provide
clearer voice audio sound. Put the microphone cap on the side of
the microphone that has the ln on it.

When installing the boom microphone included in the “Universal

Microphone Kit”, place the hook and loop fastener end of the
boom microphone between the internal helmet cheek pad and
the internal wall of the helmet shell. The boom microphone should

8

be mounted so it is facing close to your mouth when you wear
the helmet. You can use the enclosed hook and loop fastener and
holder for the boom microphone to ensure secure placement.

In the case of the wired microphone also included in the “Universal

Microphone Kit”, attach the enclosed hook and loop fastener
for wired microphone to the inside of the chin guard for full-face
helmets. Place the wired microphone on the hook and loop fastener
and connect it to the connector of the clamp unit.

SMH10

3. Place the helmet speakers along with the hook and loop fasteners,
centered to your ear, in the ear pockets of the helmet. If the helmet
has deep ear pockets, you can use the speaker pads to place the
speakers closer to your ears.

4. If you have any problem to clamp the speaker-microphone unit
on the helmet for any reason, you may use the glued surface
mounting adapter to attach the speaker-microphone clamp unit
on the external surface of the helmet.
Ŗ Remove the back plate of the speaker-microphone clamp unit by

loosening the two screws with the enclosed Allen Wrench.

Ŗ Attach the glued external adapter to the speaker-microphone

clamp unit by tightening the two screws instead of the removed
back plate.

Ŗ Locate a proper surface on the helmet to attach the unit, clean

the helmet surface location with a moistened towel, and allow to
dry thoroughly.

Ŗ Peel off the cover of the adhesive tape of the adapter and attach

the unit on the proper surface of your helmet.

Attach

Sena recommends the clamp unit over the glued surface

mounting adapter. Even though the glued surface mounting
adapter is provided for convenience, Sena does not assume
any responsibility for use of it. Users may have to use the glued
adapter at their own risk and responsibility.

5. Attach the headset main unit to the speaker-microphone clamp
unit. Insert the bottom part of the main unit completely into the
lower slot of the clamp unit lrst. Then push the upper part of the
main unit until it clicks into the upper holder of the clamp unit.

9

English

SMH10

6. To remove the main headset from the speaker-microphone clamp
unit, hold the lower part of the speaker-microphone clamp unit with
your thumb and gently press down the hook on the upper part of
the headset main unit with your index lnger until it clicks out. You
may have to do this to charge up or to carry the headset main unit.

4. POWERING ON/OFF AND CHARGING

To power on and off the headset, you don’t need to press and hold
any button for several seconds. Just short press the Jog Dial and
the Phone Button simultaneously, and you will get quick on-and-off
convenience.

4.1 Powering On

Press the Jog Dial and the Phone Button at the same time for about
1 second to power on. The blue LED turns on and you will hear
ascending beeps.

4.2 Powering Off

Just short press the Jog Dial and the Phone Button simultaneously,
you don’t need to press and hold for a few seconds. The red LED
turns on for a while until it turns off completely and you will hear
descending beeps.

4.3 Charging

The LED turns on red while charging, and turns to blue when the
headset is fully charged. It takes about 2.5 hours to be completely
charged.

10

SMH10

4.4 Low Battery Warning

When the battery is low, the blinking blue LED in stand-by mode
turns to red and you will hear mid-tone triple beeps and a voice
prompt saying “Low battery”.

4.5 Checking the Battery Level

You can check the battery level in two different ways when the
headset is powering on.

4.5.1 LED Indicator

When the headset is powering on, the red LED mashes rapidly
indicating the battery level.

4 mashes  High, 70^100
3 mashes  Medium, 30^70
2 mashes  Low, 0^30

4.5.2 Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and
Phone Button simultaneously for about 3 seconds until you hear high
tone triple beeps. Then you will hear voice prompt indicating the
battery level. However, if you release the buttons as soon as the
headset turns on, you will not hear the voice prompt of battery level
indication.

5. VOLUME ADJUSTMENT

English

You can easily adjust the volume by rotating the Jog Dial. You will
hear a beep when the volume reaches maximum or minimum level.
The volume is set and maintained independently at different levels
for each audio source even when you turn off and on the headset.
For example, once you set the volume for mobile phone handsfree,
it will not change even if you adjust the volume when you hear
Bluetooth MP3 music. So you can always maintain the preferred
optimum volume level for each audio source.

11

SMH10

6. PAIRING THE SMH10 WITH BLUETOOTH DEVICES

Before using the SMH10 Bluetooth headset with any of Bluetooth
devices for the lrst time, you need to do the pairing operation. It can
be paired with Bluetooth mobile phones, Bluetooth stereo devices
such as MP3, or motorcycle specilc Bluetooth GPS, and with other
Sena Bluetooth headsets. This pairing operation is only required
once for each Bluetooth device. The headset will remain paired with
the devices and automatically connects to the paired devices again
when they are within range. You will hear a high tone single beep
and a voice prompt when the headset connects to the paired device
automatically “Phone connected” to a mobile phone, “Media
connected” to a Bluetooth stereo device.

6.1 Mobile Phone Pairing

1. Turn on the SMH10 and press the Phone Button for 5 seconds until
the LED mashes red and blue alternately and you hear multiple
beeps. You will hear a voice prompt saying “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the
Sena SMH10 in the list of the devices detected on the mobile
phone.

12

3. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.

4. The mobile phone conlrms that pairing has completed and the
SMH10 is ready to use. You will hear a voice prompt from the
SMH10 saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the
SMH10 will return to stand-by mode.

6.2 Multipoint Pairing

Typical Bluetooth headsets can connect with only one HFP (Hands­Free Prolle) device, but multipoint pairing allows the headset to
connect with two HFP devices at the same time. So, when you already
have a mobile phone connected with the SMH10, you can also pair
and connect a second mobile phone or other HFP devices such as
GPS or Sena SR10, Bluetooth adapter.

1. To pair the second mobile phone, press the Jog Dial for 5 seconds
again until the red LED is rapidly mashing and you hear multiple
beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue mashing and the beeps turn to high tone double beeps. You
will hear a voice prompt saying “Multipoint pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the
Sena SMH10 in the list of the devices detected on the mobile
phone.

SMH10

4. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.

5. The mobile phone conlrms that pairing has completed and the
SMH10 is ready to use. You will hear a voice prompt from the
SMH10 saying “Your headset is paired”.

6. If you want to pair a GPS by multipoint pairing, search for the
Bluetooth device on the GPS screen, and select the Sena SMH10
at step 3. Please refer to the section “6.4.1 Multipoint GPS Pairing”
for more details.

7. If you want to pair the Sena SR10, Bluetooth adapter, please refer
to the section “6.5 Pairing with the Sena SR10, Bluetooth Two-way
Radio Adapter”.

6.3 Bluetooth Stereo Device Pairing

1. If the Bluetooth stereo device is integrated with the mobile phone
such as smartphones, you don’t need to pair the SMH10 with it
separately. When the SMH10 is paired with the mobile phone, it is
also paired as a stereo music device.

2. If you have a stand alone Bluetooth stereo device, follow the
paring procedure separately. The procedure is the same as the
procedure in “6.1 Mobile Phone Pairing”.

Note:

1. If Bluetooth connection between the headset and a mobile phone is
disconnected, tap the Phone Button to recover the Bluetooth connection
immediately.

2. If Bluetooth connection between the headset and a media player is
disconnected, press the Jog Dial for 1 second to recover the Bluetooth
connection and play.

6.4 Bluetooth GPS Navigation Pairing

You can listen to voice instruction from Bluetooth GPS navigation.
Some GPS systems use mobile phone prolle (HFP, Hands-Free
Prolle) and others use stereo music prolle (A2DP, Advanced
Audio Distribution Prolle). Most motorcycle specilc GPS systems
use mobile phone prolle for turn-by-turn voice instruction. You can
simultaneously use a mobile phone and a GPS which uses mobile
phone prolle by one of the following procedures.

6.4.1 Multipoint GPS Pairing

If you use GPS only for turn-by-turn voice instructions, not for Bluetooth
stereo music streaming, multipoint pairing is recommended for the
GPS connection. Multipoint Bluetooth pairing allows the SMH10
to connect two HFP devices at the same time mobile phone and
GPS navigation. Follow the steps below to pair the GPS using the
multipoint pairing.

13

English

SMH10

1. Turn on the headset and press the Jog Dial for 5 seconds until the
red LED is rapidly mashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue mashing and the beeps turn to high tone double beeps. You
will hear a voice prompt saying “Multipoint pairing”.

3. Search for Bluetooth devices on the GPS navigation screen. Select
the Sena SMH10 in the list of the devices detected on the GPS.

4. Enter 0000 for the PIN.

5. The GPS conlrms that pairing has completed and the SMH10 is
ready to use. You will hear a voice prompt from the SMH10 saying
“Your headset is paired”.

6. If the pairing process is not completed within three minutes, the
SMH10 will return to stand-by mode.

14

The pairing diagram for multipoint GPS pairing is shown in the lgure
below.

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Multipoint GPS Pairing

*36

6.4.2 GPS Pairing as Mobile Phone

If GPS is not only used for turn-by-turn voice instructions but also is
your preferred Bluetooth stereo music source, you can pair the GPS to
the SMH10 by following the simple procedures in “6.1 Mobile Phone
Pairing”. When you do this, the SMH10 thinks the GPS is a mobile
phone. But the SMH10 can directly pair an additional mobile phone.

SMH10

*36

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Note:

You have to use a motorcycle specific GPS which transmits turn-by­turn voice instruction to the headset by Bluetooth. Most automotive GPS
systems don’t have this feature.

6.5 Pairing with the Sena SR10, Bluetooth Two-way
Radio Adapter

The Sena SR10 is a Bluetooth two-way radio adapter for group
communication, and uses HFP as do most motorcycle specilc GPS
navigation systems. If you pair the SMH10 with a SR10 by multipoint
pairing, the SMH10 is able to have two HFP devices at the same
time mobile phone and Sena SR10.

1. Turn on the headset and press the Jog Dial for 5 seconds until the

red LED is rapidly mashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns

to blue mashing and the beeps turn to high tone double beeps.
You will hear a voice prompt saying “Multipoint pairing”.

3. Turn on the SR10 and follow the SR10’s “Bluetooth Headset

Pairing” procedure to complete the process. Please refer to the
SR10 user's guide for details.

4. When the pairing is completed, you will hear a voice prompt

saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the

SMH10 will return to stand-by mode.

15

English

SMH10

The incoming audio from the two-way radio via SR10 is heard in
the background while having an intercom conversation or a mobile
phone call. You can listen to music, answer a mobile call, have an
intercom conversation and use a two-way radio via SR10 for group
communication as shown in the lgure below. A GPS navigation or
a radar detector could be connected to the SR10 by wire. The GPS
voice instruction or the radar detector alarm is also heard in the
background via SR10 while having an intercom conversation or a
phone call. Please refer to the SR10 user's guide for details.

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Parallel Connection of SR10 and Mobile Phone by

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16

SMH10

7. PAIRING WITH SELECTIVE PROFILE:
A2DP STEREO OR HANDSFREE

If you have a MP3 stereo music phone such as a smartphone,
sometimes you may need to selectively use the SMH10 for
A2DP stereo music only or for mobile phone handsfree only. This
instruction is for advanced users who want to pair the SMH10 to their
smartphones only with one selective prolle A2DP stereo for music
or HFP for phone call.

If you have previously paired a mobile phone to the SMH10, you
must clear the previous paring list on both devices; the mobile phone
and SMH10. To clear the pairing list on SMH10, please do a factory
reset or follow the pairing list clearing procedure described in this
manual. To clear the pairing list on the mobile phone, please refer to
the mobile phone manual. For most smartphones, delete the Sena
SMH10 from the list of Bluetooth devices in setting menu.

7.1 A2DP Stereo Music Only

1. Turn on the headset and press the Phone Button for 5 seconds
until the LED mashes red and blue alternately and you hear
multiple beeps.

2. Within 2 seconds, tap the Jog Dial again, then the LED turns to
red mashing and the beeps turn to double mid-tone beeps. You
will hear a voice prompt saying “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the
Sena SMH10 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

7.2 HFP for Phone Call Only

1. Turn on the headset and press the Phone Button for 5 seconds
until the LED mashes red and blue alternately and you hear
multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue mashing and the beeps turn to multiple mid-tone beeps.
You will hear a voice prompt saying “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the
Sena SMH10 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smart phones may not ask for PIN.

17

English

SMH10

8. INTERCOM PAIRING

8.1 Pairing with Other SMH10 Headsets for Intercom
Conversation

The SMH10 can be paired with up to three other headsets for
Bluetooth intercom conversation.

1. Turn on the two SMH10 headsets (A and B) that you would like to

pair with each other.

2. Press and hold the Jog Dial of the headset A and B for 5 seconds

until red LEDs of the both units start to mash rapidly. You will hear a
voice prompt saying “Intercom pairing”.

3. Simply tap the Jog Dial of any one of the two headsets A or B (It

doesn’t matter that you choose A or B.) and wait until the LEDs of
both headsets turn to blue and intercom connection is automatically
established. The two SMH10 headsets A and B are paired with
each other for intercom conversation. If the pairing process is not
completed within one minute, the SMH10 will return to stand-by
mode.

18

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Pairing A & B

4. You can make other pairings between the headset A and C, and
between the headset A and D by following the same procedure as
above.

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Pairing A & C Pairing A & D