Sena 10S User Manual

Motorcycle Bluetooth®
Communication System

English

www.sena.com

User’s Guide

10S

© 1998-2016 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc reserves the right to make any changes and improvements to its product without providing prior notice.

Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. Prism™, Bluetooth Audio Pack for GoPro®,
Tufftalk™, 20S™, 10S™, 10C™, 10U™, 10R™, 3S™, SMH10™, SMH10R™, SMH5™, SMH5-FM™, SMH3™, SPH10™, SPH10H™, SPH10H-FM™,
SPH10S™, Expand™, Bluetooth Mic&Intercom™, Handlebar Remote™, Wristband Remote™, SM10™, SR10™, SR10i™ are trademarks of Sena
Technologies, Inc. or its subsidiaries. These trademarks may not be used without the express permission of Sena.

®

GoPro

is a registered trademark of Woodman Labs of San Mateo, California. Sena Technologies, Inc. (“Sena”) is not afliated with Woodman

Labs. The Sena Bluetooth Pack for GoPro® is an after-market accessory specially designed and manufactured by Sena Technologies, Inc. for the
GoPro® Hero3 and Hero4 allowing for Bluetooth capabilities.

®

The Bluetooth
touch are registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the trademark or registered
trademark owned by TomTom International B.V. Other trademarks and tradenames are those of their respective owners.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod

10S

CONTENTS

1 INTRODUCTION .......................................................................................................5

2 PACKAGE CONTENTS ............................................................................................6

3 INSTALLING THE 10S ON YOUR HELMET ............................................................8

3.1 Installing the Main Unit ............................................................................................................9

3.2 Installing the Speakers ..........................................................................................................11

3.3 Installing the Microphones ....................................................................................................12

4 GETTING STARTED .............................................................................................. 14

4.1 Button Operation ...................................................................................................................14

4.2 Powering On and Off.............................................................................................................15

4.3 Charging................................................................................................................................15

4.4 Low Battery Warning .............................................................................................................15

4.5 Checking the Battery Level ...................................................................................................15

4.6 Volume Adjustment ...............................................................................................................16

4.7 Sena Softwares .....................................................................................................................16

5 PAIRING THE 10S WITH BLUETOOTH DEVICES .............................................. 17

5.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device .........................................17

5.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10 ............................18

5.3 Advanced Selective Pairing - A2DP Stereo or Handsfree ...................................................19

5.4 Intercom Pairing ....................................................................................................................20

6 MOBILE PHONE, GPS, SR10 ............................................................................... 22

6.1 Mobile Phone Call Making and Answering...........................................................................22

6.2 Speed Dialing ........................................................................................................................22

6.3 GPS Navigation .....................................................................................................................23

6.4 Sena SR10, Two-Way Radio Adapter ...................................................................................23

7 STEREO MUSIC .................................................................................................... 24

7.1 By Bluetooth Wireless Stereo ................................................................................................24

7.2 By Stereo Audio Cable ..........................................................................................................25

7.3 Music Sharing .......................................................................................................................25

8 INTERCOM ............................................................................................................. 26

8.1 Two-way Intercom .................................................................................................................26

8.2 Three-way Intercom ..............................................................................................................27

8.3 Four-way Intercom .................................................................................................................29

9 THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM

PARTICIPANT

........................................................................................................ 30

10 GROUP INTERCOM .............................................................................................. 31

11 UNIVERSAL INTERCOM ....................................................................................... 31

11.1 Universal Intercom Pairing ....................................................................................................32

11.2 Two-way Universal Intercom .................................................................................................33

11.3 Three-way Universal Intercom ..............................................................................................33

11.4 Four-way Universal Intercom ................................................................................................34

12 FM RADIO .............................................................................................................. 36

12.1 FM Radio On and Off ............................................................................................................36

12.2 Preset Stations.......................................................................................................................36

12.3 Seek and Save ...................................................................................................................... 37

12.4 Scan and Save ...................................................................................................................... 37

12.5 Temporary Preset ..................................................................................................................38

12.6 Region Selection ................................................................................................................... 38

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10S

13 FUNCTION PRIORITY ........................................................................................... 38

14 CONFIGURATION SETTING ................................................................................ 39

14.1 Assigning Speed Dial ...........................................................................................................40

14.2 Enabling/Disabling Audio Boost ........................................................................................... 40

14.3 Enabling/Disabling Voice Activated Phone Answering ........................................................41

14.4 Enabling/Disabling Voice Activated Intercom ......................................................................41

14.5 Enabling/Disabling HD Intercom ..........................................................................................42

14.6 Enabling/Disabling Voice Prompts .......................................................................................42

14.7 Enabling/Disabling RDS AF .................................................................................................. 43

14.8 Enabling/Disabling Sidetone.................................................................................................43

14.9 Enabling/Disabling Advanced Noise Control™ ...................................................................43

14.10 Delete All Bluetooth Pairing Information .............................................................................44

14.11 Remote Control Pairing .......................................................................................................44

14.12 Universal Intercom Pairing ..................................................................................................44

14.13 Exit Voice Conguration Menu ............................................................................................44

15 REMOTE CONTROL ............................................................................................. 45

15.1 Pairing with the Handlebar Remote ...................................................................................... 45

15.2 Using the Handlebar Remote ............................................................................................... 46

16 FIRMWARE UPGRADE ......................................................................................... 47

17 TROUBLESHOOTING ........................................................................................... 47

17.1 Intercom Failure.....................................................................................................................47

17.2 Intercom Reconnection .........................................................................................................47

17.3 Fault Reset.............................................................................................................................48

17.4 Factory Reset ........................................................................................................................ 48

18 OPERATION QUICK REFERENCE ...................................................................... 49

CERTIFICATION AND SAFETY APPROVALS ........................................................... 50

• FCC Compliance Statement ......................................................................................................50

• FCC RF Exposure Statement .....................................................................................................51

• FCC Caution ..............................................................................................................................51

• CE Declaration of Conformity ....................................................................................................51

• Industry Canada Statement ......................................................................................................51

• Bluetooth License .....................................................................................................................52

• WEEE (Waste Electrical and Electronic Equipment) .................................................................52

SAFETY INFORMATION.............................................................................................. 52

• Product Storage and Management ...........................................................................................52

• Product Use ...............................................................................................................................53

• Battery ........................................................................................................................................53

PRODUCT WARRANTY AND DISCLAIMER .............................................................. 54

• Limited Warranty ........................................................................................................................54

• Warranty Exclusions ..................................................................................................................56

• Warranty Service ........................................................................................................................58

10S

1 INTRODUCTION

Thank you for choosing the Sena 10S, Motorcycle Bluetooth
Communication System. With the 10S, you can call handsfree on your
Bluetooth mobile phone, listen to stereo music or voice instructions of
GPS navigations wirelessly, and have intercom conversations in full
duplex with a passenger or other motorcycle riders.

The 10S is compliant with the Bluetooth 4.1 supporting the following

proles: Headset Prole, Hands-Free Prole (HFP), Advanced Audio
Distribution Prole (A2DP), and Audio Video Remote Control Prole

(AVRCP). Please check with the manufacturers of other device to
determine their compatibility with this headset.

Please read this User’s Guide carefully before using the headset. Also
check www.sena.com for the latest version of the User’s Guide and
additional information related to Sena Bluetooth products.

The 10S features:

• Bluetooth 4.1

• Multi-way intercom up to 4 connections

• Bluetooth intercom up to 1.6 kilometers (1.0 miles)*

• Smartphone App for iPhone and Android

• Universal Intercom™

• Music Sharing

• Intuitive voice prompts

• Advanced Noise Control™

• Easy operation by versatile Jog Dial

• Can be used while charging on road trips

• Water resistant for use in inclement weather

• Built-in FM radio tuner with a station scan and save function

• Optional Handlebar Remote support (not included)

• Firmware upgradeable

* in open terrain

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5

10S

Key Specications:

• Bluetooth 4.1

• Supporting proles: Headset Prole, Hands-Free Prole (HFP),

Advanced Audio Distribution Prole (A2DP), and Audio Video
Remote Control Prole (AVRCP).

2 PACKAGE CONTENTS

• Headset Main Unit

• Clamp Unit

• Glued Surface Mounting Adapter

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10S

Speaker

• Speakers (2)

• Hook and Loop Fasteners for Speakers (4)

• Speaker Pads (Thick) (2)

• Speaker Pads (Thin) (2)

Wired Microphone

• Wired Microphone

• Hook and Loop Fastener for Wired Microphone

Wired Boom Microphone

• Wired Boom Microphone

• Hook and Loop Fastener for Wired Microphone

• Microphone Sponges (2)

• Boom Microphone Holder

• Hook and Loop Fastener for Boom Microphone Holder

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10S

Others

• USB Power & Data Cable

3 INSTALLING THE 10S ON YOUR HELMET

• Allen Wrench

• Cigarette Charger

• 2.5 to 3.5mm Male to Male Stereo Audio Cable

8

MP3 Port

Microphone Connector

Left Speaker Connector

Earbud Port

Right Speaker Connector

10S Clamp Unit

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3.1 Installing the Main Unit

3.1.1 Using the Clamp Unit

1. Loosen the two screws on the back plate of the clamp unit with the
included allen wrench.

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2

2. Insert the back plate of the clamp unit between the internal
padding and external shell of the left side of the helmet.

3. Tighten the two screws until the clamp unit is fastened rmly to
the helmet.

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2

4. Attach the main unit to the clamp unit until you hear a click. The
main unit is now fastened to the clamp unit.

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10S

3.1.2 Using the Glued Surface Mounting Adapter

If you cannot install the clamp unit on the helmet, you can use the
glued surface mounting adapter to attach the clamp unit to the surface
of the helmet.

1. Clean the area on the left side of the helmet where you will attach
the glued surface mounting adapter with a moistened towel and
dry thoroughly.

2. Peel off the cover of adhesive tape of the glued surface mounting
adapter and attach it to the helmet.

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3. Make sure that the glued surface mounting plate sticks on the

helmet rmly. Maximum adhesion occurs after 24 hours.

4. Attach the clamp unit on the glued surface mounting adapter
using two screws.

1

2

CAUTION:

Sena recommends using the clamp unit. The glued surface mounting
adapter is provided for convenience, but is not the recommended mounting
method. Sena is not responsible for its use.

5. Attach the main unit to the glued surface mounting adapter until
you hear a click. The main unit is now fastened to the clamp unit.

10S

3.2 Installing the Speakers

1. Peel off each cover of the hook and loop fasteners for speakers
to expose the adhesive surface. Then, attach the fasteners to the
ear pockets inside the helmet.

2. Attach the speakers to the hook and loop fasteners for speakers
inside the helmet.

3. Align the arrows on the clamp unit and speaker cables and insert
speaker cables into each speaker connector.

Note:

1. Three cables connect to the clamp unit. The longest is the cable for the
right speaker. The second longest cable is for the left speaker. The
shortest cable is for the microphone.

2. If the helmet has deep ear pockets, you can use the speaker pads to
bring the speakers closer to your ears.

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10S

3.3 Installing the Microphones

3.3.1 Using the Wired Boom Microphone

1. Peel off the cover of the hook and loop fastener for wired boom
microphone to expose the adhesive tape. Then, attach the hook
and loop fastener on the inside surface of the left external shell.

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2. Attach the wired boom microphone’s mounting plate to the hook
and loop fastener.

Note:

1. After you install the wired boom microphone, make sure you reinstall the
helmet’s internal padding.

2. You can use the boom microphone holder after attaching the hook and
loop fastener for boom microphone holder on it to ensure secure
installation.

3. Make sure that the microphone’s receiver is located near your
mouth.

10S

4. Adjust the head of the microphone so that the tab is facing away
from your mouth.

Tab

5. Align the arrows on the clamp unit and microphone cables and
insert the microphone cable into the microphone connector.

Note:

Three cables connect to the main unit. The longest is the cable for the right
speaker. The second longest cable is for the left speaker. The shortest
cable is for the microphone.

3.3.2 Using the Wired Microphone

If you have a full face helmet, you can use the wired microphone.

1. Peel off the cover of the hook and loop fastener for wired
microphone to expose the adhesive tape. Then, attach the hook
and loop fastener on the inside of the helmet’s chin guard.

2. Attach the wired microphone to the hook and loop fastener for
wired microphone.

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10S

3. Align the arrows on the clamp unit and microphone cables and
insert the microphone cable into the microphone connector.

Note:

1. After connecting all cables, store any excess cables behind the internal
padding of helmet to prevent wires from becoming damaged.

2. Three cables connect to the main unit. The longest is the cable for the
right speaker. The second longest cable is for the left speaker. The
shortest cable is for the microphone.

CAUTION:

When you remove the headset, make sure that you first detach all cables
from the clamp unit. Then it is safe to remove the main unit and clamp unit
in order.

4 GETTING STARTED

4.1 Button Operation

Status LED

Charging

LED

DC Power Charging &

Firmware Upgrade Port

Jog Dial

• Answer and end a mobile phone call

• Reject an incoming mobile phone call

• Start and end an intercom conversation

• Volume adjustment by rotating

• Play and pause Bluetooth stereo device

• Track-forward and track-back by rotating while

pressing the button

• Enter into intercom pairing mode

• Enter into voice configuration setting

• Navigate through configuration menu

• Seek FM radio station

Phone Button

• Answer and end a mobile phone call

• Speed dial

• Call transfer between mobile phone and headset

• Enter into mobile phone pairing mode

• Enter into Bluetooth stereo device pairing mode

• Enter into factory reset mode

• Turn on/off FM radio

10S Headset Buttons

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4.2 Powering On and Off

To power on the headset, press the Phone Button and the Jog Dial at
the same time while hearing ascending beeps and a voice prompt,
“Hello”. To power off the headset, press the Phone Button and the Jog
Dial at the same time while hearing descending beeps and a voice
prompt, “Goodbye”.

4.3 Charging

You can charge the headset by connecting the supplied USB power &
data cable into a computer’s USB port or USB wall charger. You can
use any standard micro USB cable to charge the units. You can also
charge them on the road using the cigarette charger. The charging
LED turns red while charging and turns blue when fully charged. It
takes about 2.5 hours to be completely charged.

or

AC Adapter

4.4 Low Battery Warning

When the battery is low, the blinking blue LED in stand-by mode turns
to red and you will hear mid-tone triple beeps and a voice prompt,
“Low battery”.

4.5 Checking the Battery Level

You can check the battery level in two different ways when the headset
is powering on.

4.5.1 LED Indicator

When the headset is powering on, the red LED ashes rapidly

indicating the battery level.

4 ashes = High, 70 ~ 100%

3 ashes = Medium, 30 ~ 70%

2 ashes = Low, 0 ~ 30%

4.5.2 Voice Prompt Indicator

When you power on the headset, keep pressing the Phone Button and
the Jog Dial simultaneously for about 3 seconds until you hear three,
high toned beeps. Then you will hear a voice prompt indicating the
battery level. However, if you release the buttons as soon as the
headset turns on, you will not hear a voice prompt for the battery level
indication.

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10S

4.6 Volume Adjustment

You can easily adjust the volume by rotating the Jog Dial. You will hear
a beep when the volume reaches the maximum or minimum level. The
volume is set and maintained independently at different levels for
each audio source even when you reboot the headset. For example,
once you set the volume for mobile phone handsfree, it will not change
even if you adjust the volume for your Bluetooth MP3 music. However,
if you adjust the volume during stand-by mode, it will affect volume
levels of every audio source.

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4.7 Sena Softwares

4.7.1 Sena Device Manager

The Sena Device Manager allows you to upgrade the rmware and
congure the device settings directly from your PC. Using this

software, you can assign speed dial presets, FM radio frequency
presets and more. It is available for both Windows and Mac. For more
information on downloading the Device Manager, please visit www.
sena.com.

4.7.2 Sena Smartphone App

The Sena Smartphone App allows you to congure device settings

and read the User’s Guide and the Quick Start Guide. Pair your phone
with your 10S headset (please refer to

Pairing - Mobile Phone, Bluetooth Stereo Device”

section 5.1, “Mobile Phone

). Run the Sena

Smartphone App and you can congure its settings directly from your

smartphone. You can download the Sena Smartphone App for Android
or iPhone from www.sena.com/headset-app/.

10S

5 PAIRING THE 10S WITH BLUETOOTH

DEVICES

Before using the 10S Bluetooth headset with any other Bluetooth

devices for the rst time, you will need to pair them together. You can

pair the 10S with Bluetooth mobile phones, Bluetooth stereo devices

such as MP3 players, or motorcycle specic Bluetooth GPS navigation,

and with other Sena Bluetooth headsets. The pairing operation is
required only once for each Bluetooth device. The headset remains
paired with the devices and automatically reconnects to them when
they are within range. You will hear a high toned single beep and a

voice prompt whenever the headset reconnects to the paired device:

“Phone connected” to a mobile phone, “Media connected” to a
Bluetooth stereo device.

5.1 Mobile Phone Pairing - Mobile Phone, Bluetooth
Stereo Device

1. Press and hold the Phone Button for 5 seconds until you hear a

voice prompt, “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the

Sena 10S in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the

PIN.

4. The mobile phone conrms that pairing has been completed

and the 10S is ready to use. You will hear a voice prompt, “Your
headset is paired”.

5. If the pairing process is not completed within three minutes, the

10S will return to stand-by mode.

Note:

1. If the Bluetooth connection between the headset and a mobile phone is
disconnected, tap the Phone Button to recover the Bluetooth connection
immediately.

2. If the Bluetooth connection between the headset and a media player is
disconnected, press the Jog Dial for 1 second to recover the Bluetooth
connection and play.

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10S

5.2 Second Mobile Phone Pairing - Second Mobile
Phone, GPS, and SR10

Typical Bluetooth headsets can connect with only one Bluetooth
device, but a second mobile phone pairing allows the headset to
connect with another Bluetooth device such as a second mobile
phone, an MP3 Player, or the Sena SR10, the Bluetooth adapter.

1. To pair the second mobile phone, press and hold the Jog Dial for

5 seconds until the red LED ashes rapidly and you hear a voice

prompt, “Intercom pairing”.

2. Within 2 seconds, tap the Phone Button again, then the LED

ashes blue rapidly and you will hear a voice prompt, “Second
mobile phone pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the

Sena 10S in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the

PIN.

5. The mobile phone conrms that the pairing has completed and

the 10S is ready to use. You will hear a voice prompt, “Your
headset is paired”.

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Note:

1. If you have two audio (A2DP) devices connected to your headset then
the audio from one device will interrupt the audio from the other device.
For example, if you are playing music from the primary mobile phone,
then it can be interrupted by playing music from the secondary mobile
phone and vice versa.

2. You have to use a motorcycle specific GPS, which transmits turn-by-turn
voice instructions to the headset by Bluetooth. Most automotive GPS
systems do not have this feature.

3. The Sena SR10 is a Bluetooth two-way radio adapter for group
communication, and uses Hands-Free Profile. The incoming audio from
the two-way radio via SR10 is heard in the background while having an
intercom conversation or a mobile phone call.

4. The GPS navigation or a radar detector could be connected to the SR10
by wire. The GPS voice instruction or the radar detector alarm is also
heard in the background via SR10 while having an intercom conversation
or a phone call. Please refer to the SR10 User’s Guide for details.