Sena 10C User Manual

Motorcycle Bluetooth®
Camera & Communication System

English

www.sena.com

User’s Guide

10C

© 1998-2016 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc. reserves the right to make any changes and improvements to its product without providing prior notice.

Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. Prism™, Bluetooth Audio Pack for GoPro

®

Tufftalk™, 20S™, 10S™, 10C™, 10U™, 10R™, 3S™, SMH10™, SMH10R™, SMH5™, SMH5-FM™, SMH3™, SPH10™, SPH10H™, SPH10H-FM™,
SPH10S™, Expand™, Bluetooth Mic&Intercom™, Handlebar Remote™, Wristband Remote™, SM10™, SR10™, SR10i™ are trademarks of Sena
Technologies, Inc. or its subsidiaries. These trademarks may not be used without the express permission of Sena.

®

is a registered trademark of Woodman Labs of San Mateo, California. Sena Technologies Inc. (“Sena”) is not afliated with Woodman

GoPro
Labs. The Sena Bluetooth Pack for GoPro® is an after-market accessory specially designed and manufactured by Sena Technologies, Inc. for the
GoPro® Hero3 allowing for Bluetooth capabilities.

®

The Bluetooth

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod
touch are registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the trademark or registered
trademark owned by TomTom International B.V. Other trademarks and tradenames are those of their respective owners.

,

10C

CONTENTS

English

1 INTRODUCTION .......................................................................................................5

2 PACKAGE CONTENTS ............................................................................................6

3 INSTALLING THE 10C ON YOUR HELMET ............................................................8

3.1 Installing the Main Unit ............................................................................................................8

3.2 Installing the Speakers ..........................................................................................................10

3.3 Installing the Microphone ......................................................................................................11

3.4 Adjusting the angle ...............................................................................................................15

4 GETTING STARTED .............................................................................................. 16

4.1 Button Operation ...................................................................................................................16

4.2 Powering On and Off.............................................................................................................17

4.3 Low Battery Warning .............................................................................................................17

4.4 Charging................................................................................................................................17

4.5 Checking the Battery Level ...................................................................................................17

4.6 Volume Adjustment ...............................................................................................................18

4.7 Sena Softwares .....................................................................................................................18

5 CAMERA OPERATION .......................................................................................... 19

5.1 Camera On or Off ..................................................................................................................19

5.2 Camera Modes......................................................................................................................19

5.3 Video Recording ...................................................................................................................20

5.4 Photo Taking ..........................................................................................................................21

5.5 Video Tagging .......................................................................................................................22

5.6 Playback ................................................................................................................................22

6 PAIRING THE 10C WITH BLUETOOTH DEVICES .............................................. 23

6.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device .........................................23

6.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10 ............................24

6.3 Advanced Selective Pairing: A2DP Stereo or Handsfree .....................................................25

6.4 Intercom Pairing ....................................................................................................................26

7 MOBILE PHONE, GPS, SR10 ............................................................................... 28

7.1 Mobile Phone Call Making and Answering...........................................................................28

7.2 Speed Dialing ........................................................................................................................29

7.3 GPS Navigation .....................................................................................................................31

7.4 Sena SR10, Two-Way Radio Adapter ...................................................................................31

8 STEREO MUSIC .................................................................................................... 31

8.1 Bluetooth Stereo Music .........................................................................................................31

8.2 Music Sharing .......................................................................................................................33

9 INTERCOM ............................................................................................................. 33

9.1 Two-way Intercom .................................................................................................................33

9.2 Three-way Intercom ..............................................................................................................34

9.3 Four-way Intercom .................................................................................................................36

10 THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM

PARTICIPANT ........................................................................................................ 37

11 GROUP INTERCOM .............................................................................................. 39

12 UNIVERSAL INTERCOM ....................................................................................... 39

12.1 Universal Intercom Pairing ....................................................................................................40

12.2 Two-way Universal Intercom .................................................................................................41

12.3 Three-way Universal Intercom ..............................................................................................41

12.4 Four-way Universal Intercom ................................................................................................43

13 FM RADIO .............................................................................................................. 45

13.1 FM Radio On/Off ...................................................................................................................45

13.2 Preset Stations.......................................................................................................................45

13.3 Seek and Save ...................................................................................................................... 45

13.4 Scan and Save ...................................................................................................................... 46

13.5 Temporary Preset ..................................................................................................................46

13.6 Region Selection ................................................................................................................... 46

10C

14 FUNCTION PRIORITY ........................................................................................... 47

15 CONFIGURATION SETTING ................................................................................ 47

15.1 Headset Conguration Setting ..............................................................................................47

15.2 Camera Conguration Setting ..............................................................................................54

16 REMOTE CONTROL ............................................................................................. 59

16.1 Pairing with the Handlebar Remote ...................................................................................... 59

16.2 Using the Handlebar Remote ............................................................................................... 59

17 FIRMWARE UPGRADE ......................................................................................... 61

18 TROUBLESHOOTING ........................................................................................... 61

18.1 Intercom Failure.....................................................................................................................61

18.2 Intercom Reconnection .........................................................................................................61

18.3 Fault Reset.............................................................................................................................62

18.4 Factory Reset ........................................................................................................................ 62

19 OPERATION QUICK REFERENCE ...................................................................... 63

CERTIFICATION AND SAFETY APPROVALS ........................................................... 64

• FCC Compliance Statement ......................................................................................................64

• FCC RF Exposure Statement .....................................................................................................65

• FCC Caution ..............................................................................................................................65

• CE Declaration of Conformity ...................................................................................................65

• Industry Canada Statement ......................................................................................................65

• Bluetooth License .....................................................................................................................66

• WEEE (Waste Electrical and Electronic Equipment) .................................................................66

SAFETY INFORMATION.............................................................................................. 66

• Product Storage and Management ...........................................................................................66

• Product Use ...............................................................................................................................67

• Battery ........................................................................................................................................68

PRODUCT WARRANTY AND DISCLAIMER .............................................................. 69

• Limited Warranty ........................................................................................................................69

• Warranty Exclusions ..................................................................................................................71

• Warranty Service ........................................................................................................................73

• Return for Full Refund ................................................................................................................73

10C

1 INTRODUCTION

Thank you for choosing the Sena 10C, Motorcycle Bluetooth Camera
& Communication System. With the 10C, you can record videos, take
photos, call handsfree on your Bluetooth mobile phone, listen to stereo
music or voice instructions of GPS navigations wirelessly, and have
intercom conversations in full duplex with a passenger or other
motorcycle riders.

The 10C is compliant with the Bluetooth 4.1 supporting the following

proles: Headset Prole, Hands-Free Prole (HFP), Advanced Audio
Distribution Prole (A2DP), and Audio Video Remote Control Prole

(AVRCP). Please check with the manufacturers of other device to
determine their compatibility with this headset.

Please read this User’s Guide carefully before using the headset. Also
check www.sena.com for the latest version of the User’s Guide and
additional information related to Sena Bluetooth products.

The 10C features:

• Bluetooth 4.1

• Unibody design for Bluetooth headset and video camera

• 1080p Full HD video with 3.5MP still shot image capture

• Video mode: 1080p:30fps, 720p:30/60fps

• Versatile photo mode: shot, burst and timelapse functions

• Pitch angle adjustment

• Lens rotation up to 30 degrees

• Bluetooth intercom up to 1.6 kilometers (1.0 miles)*

• Four-way intercom

• Voice prompts

• Smart Audio Mix™ to mix your voice and music into your video

• Smartphone App for iPhone and Android

• Advanced Noise Control™

• Universal Intercom™

• Music sharing

• Built-in FM radio tuner with a station scan and save function

• Optional Handlebar Remote support (not included)

• Easy operation by versatile Jog Dial

• Water resistant for use in inclement weather

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10C

• Can be used while charging on road trips

• Support microSD 32GB memory card (not included)

• Firmware upgradeable

* in open terrain

Key Specications:

• Bluetooth 4.1

• Supporting proles: Headset Prole, Hands-Free Prole (HFP),

Advanced Audio Distribution Prole (A2DP), and Audio Video
Remote Control Prole (AVRCP).

2 PACKAGE CONTENTS

•HeadsetMainUnit 

•ClampUnit 

•GluedSurfaceMountingPlate 

Speaker

•HelmetSpeakers 

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10C

•HookandLoopFastenersforSpeakers(4) 

•FoamSpeakerCovers(2) 

Wired Microphone

•WiredMicrophone 

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•SpeakerPads(Thick)(2) 

•SpeakerPads(Thin)(2) 

Attachable Boom Microphone

•AttachableBoomMicrophone 

•MicrophoneSponges(2) 

•HookandLoopFastenerforAttachableBoomMicrophone

•BoomMicrophoneHolder 

•HookandLoopFastenerforBoomMicrophoneHolder 

•HookandLoopFastenerforWiredMicrophone 

Others

•USBPower&DataCable 

•AllenWrench 

•CigaretteCharger 

•LensCap 

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10C

3 INSTALLING THE 10C ON YOUR HELMET

3.1 Installing the Main Unit

3.1.1 Using the Clamp Unit

1. Loosen the two screws on the back plate of the clamp unit with the

included allen wrench.

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2. Insert the back plate of the clamp unit between the internal
padding and external shell of the left side of the helmet.

3. Tighten the two screws until the clamp unit is fastened rmly to
the helmet.

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10C

4. Open the SD card cover and insert a microSD card (sold
separately) into the card slot on the bottom of the main unit to use
camera functions.

5. Attach the main unit to the clamp unit until you hear a click.
The main unit is now fastened to the clamp unit.

3.1.2 Using the Glued Surface Mounting Plate

If you cannot install the clamp unit on the helmet, you can use the
glued surface mounting plate to attach the clamp unit to the surface of
the helmet.

1. Clean the area on the left side of the helmet where you will attach
the glued surface mounting plate with a moistened towel and dry
thoroughly.

2. Peel off the cover of adhesive tape of the glued surface mounting
plate and attach it to the helmet.

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10C

3. Make sure that the glued surface mounting plate sticks on the

helmet rmly. Maximum adhesion occurs after 24 hours.

CAUTION:

Sena recommends using the clamp unit. The glued surface mounting plate
is provided for convenience, but is not the recommended mounting method.
Sena is not responsible for its use.

4. Attach the main unit to the glued surface mounting plate until you
hear a click.The main unit is now fastened to the clamp unit.

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3.2 Installing the Speakers

1. Peel off each cover of the hook and loop fasteners for speakers
to expose the adhesive surface. Then, attach the fasteners to the
ear pockets inside the helmet.

2. Attach the speakers to the hook and loop fasteners for speakers
inside the helmet.

10C

Note:

1. The speaker with the shorter wire is for the left ear and the speaker with
the longer one is for the right ear.

2. If the helmet has deep ear pockets, you can use the speaker pads to
bring the speakers closer to your ears.

3. To enhance the audio quality, you can make use of the foam speaker
covers. Cover each speaker with the foam and attach the hook fastener
at the back of the speaker. Then place the speakers in the helmet as
described above. Foam covered speakers work most effectively when
they are slightly touching your ears.

Foam Speaker Cover

Hook Fastener

3.3 Installing the Microphone

3.3.1 Using the Attachable Boom Microphone

1. Peel off the cover of the hook and loop fastener for attachable
boom microphone to expose the adhesive tape. Then, attach the
fasteners on the inside surface of the left external shell.

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10C

2. Attach the attachable boom microphone’s mounting plate to the
hook and loop fastener.

Note:

1. After you install the attachable boom microphone, make sure you reinstall
the helmet’s internal padding.

2. You can use the boom microphone holder after attaching the hook and
loop fastener for boom microphone holder on it to ensure secure
installation.

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3. Make sure that the microphone’s receiver is located near your
mouth.

4. Adjust the head of the microphone so that the tab is facing away
from your mouth.

Tab

5. Align the arrows on the microphone and speaker cables and
insert the microphone cable into the speaker cable.

10C

6. Insert the speaker connector into the speaker port to connect it
to the main unit.

7. Close the cover of the speaker cable to lock the cable to the port.

The speaker cable is now xed to the main unit.

Note:

After connecting the microphone and speaker cable, store any excess
cable behind the internal padding of helmet to prevent wires from becoming
damaged.

CAUTION:

When you remove the headset, make sure that you first detach the speaker
cable from the main unit. Then, it is safe to remove the main unit from the
clamp unit.

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10C

3.3.2 Using the Wired Microphone

If you have a full face helmet, you can use the wired microphone.

1. Attach the included hook and loop fastener for wired microphone
to the inside of the helmet’s chin guard.

2. Attach the wired microphone to the hook and loop fastener for
wired microphone.

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3. Align the arrows on the microphone and speaker cables and
insert the microphone cable into the speaker cable.

4. Insert the speaker connector into the speaker port to connect it
to the main unit.

10C

5. Close the cover of the speaker cable to lock the cable to the port.

The speaker cable is now xed to the main unit.

3.4 Adjusting the angle

You can adjust the angle for taking photos or recording videos.

1. You can rotate the vertical angle by 360º. Loosen the wheel next
to the main unit and rotate the main unit to set the desired angle.
Tighten the wheel to lock it into position.

2. You can rotate the horizontal angle by 30º. Open the cover of the
lens and rotate the lens to set the desired angle. The red tip of the
lens should be perpendicular to the ground.

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CAUTION:

When you remove the headset, make sure that you first detach the speaker
cable from the main unit. Then, it is safe to remove the main unit from the
clamp unit.

360°

30°

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10C

4 GETTING STARTED

4.1 Button Operation

Antenna

Camera Button

•Takephotos

•Recordvideos

•Recordtimelapsevideos

•Looprecording

•VideoTagging

•Turnon/offcamera

•Enterintocamera
configuration

Lens

MicroSD Card Slot

Micro HDMI Cable Port

Charging LED

DC Power Charging &

Firmware Upgrade Port

Status LED

Jog Dial

•Volumeadjustmentbyrotating

•Enterintointercompairingmode

•Startandendintercomconversation

•Answerandendamobilephonecall

•Rejectanincomingmobilephonecall

•PlayandpauseBluetoothstereodevice

•Trackforwardandtrackbackbypressingdownandrotating

•Enterintovoiceconfigurationsetting

•Navigatethroughconfigurationmenu

•SeekFMradiostation

•Navigatefilesincameraplaybackmode

Speaker and

Microphone Port

Phone Button

•Enterintomobilephonepairingmode

•Answerandendamobilephonecall

•SpeedDial

•Calltransferbetweenmobilephoneandheadset

•Enterintofactoryresetmode

•Turnon/offFMtuner

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4.2 Powering On and Off

Press the Jog Dial and the Phone Button at the same time to power on
or off the headset. To power on the headset, press the Jog Dial and the
Phone Button at the same time until the blue LED appears while
hearing the ascending beeps. To power off the headset, press the Jog
Dial and the Phone Button at the same time until the red LED appears

briey while hearing descending beeps.

4.3 Low Battery Warning

When the battery becomes low, you will hear a voice prompt, “Camera
off, battery low”. The camera function will shut down soon, but other

headset functions such as intercom will still be available for use. Then
when the battery becomes very low, the blinking blue LED in stand-by
mode turns to red and you will hear a voice prompt, “Low battery”.
The headset will automatically shut down soon after.

4.4 Charging

You can charge the headset by connecting the supplied USB power &
data cable into a computer’s USB port or USB wall charger. You can
use any standard micro-USB cable to charge the headset. You can
also charge the headset on the road using the cigarette charger. The
LED turns red while the headset is charging and turns blue when it is
fully charged. It takes about 3.5 hours to be completely charged.

4.5 Checking the Battery Level

You can check the battery level in two different ways when the headset
is powering on.

4.5.1 LED Indicator

When the headset is powering on, the red LED ashes rapidly

indicating the battery level.

4 ashes = High, 70~100%

3 ashes = Medium, 30~70%

2 ashes = Low, 0~30%

4.5.2 Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and the
Phone Button simultaneously for about 3 seconds until you hear high
tone triple beeps. Then you will hear a voice prompt indicating the
battery level is high, medium, or low.

Note:

If you pair the headset with an iPhone, you can check the headset’s battery
next to the Bluetooth icon on the phone’s screen.

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10C

4.6 Volume Adjustment

You can easily adjust the volume by rotating the Jog Dial. You will hear
a beep when the volume reaches the maximum or minimum level. The
volume is set and maintained independently at different levels for
each audio source even when you reboot the headset. For example,
once you set the volume for mobile phone handsfree, it will not change
even if you adjust the volume for your Bluetooth MP3 music. However,
if you adjust the volume during stand-by mode, it will affect volume
levels of every audio source.

4.7 Sena Softwares

4.7.1 Sena Device Manager

The Sena Device Manager allows you to upgrade the rmware and
congure the device settings directly from your PC. Using this

software, you can assign speed dial presets, FM radio frequency
presets and more. It is available for both Windows and Mac. For more
information on downloading the Device Manager, please visit www.
sena.com.

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4.7.2 Sena Smartphone App

The Sena Smartphone App allows you to congure device settings

and read the User’s Guide and the Quick Start Guide on your phone.
Pair your phone with your 10C headset (please refer to

“Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device”

section 6.1,

). Run

the Sena Smartphone App and you can congure its settings directly

from your smartphone. You can download the Sena Smartphone App
for Android or iPhone from www.sena.com/headset-app/.

Note:

To copy the files stored in the camera to your computer, make sure you turn
on the camera after connecting it via micro USB cable.

10C

5 CAMERA OPERATION

5.1 Camera On or Off

To turn on the camera, tap the Camera Button. The camera turns off

automatically after ve minutes of inactivity. To turn off the camera

manually, tap the Camera Button and the Phone Button simultaneously.

5.2 Camera Modes

Mode Application Button

Video

Photo

Video

Tagging

Playback

Settings

Note:

Playback mode activates only if the camera is connected to a TV using a
micro HDMI cable.

Record video (normal,
timelaspe, loop recording)

Capture a single photo
(Single Shot) or 5 photos
(Burst Shot)

Record only the important
video footages

Playback videos and photos -

Adjust camera settings

Press and hold the
Camera Button for 1 sec

Tap the Camera Button

Press and hold the Camera
Button for 3 secs
Then press and hold the
Camera Button for 1 sec

Press and hold the
Camera Button for 8 secs

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10C

5.3 Video Recording

5.3.1 Normal Video Mode

To record a normal video, set the video mode setting in the camera

conguration to be video mode. Press and hold the Camera Button for
1 second to start video recording. The green LED will ash and you will

hear a voice prompt, “Recording”. Press and hold the Camera Button
for 1 second to stop recording. You will hear a voice prompt,
“Recording stopped”.

During video recording, you can record your voice on the video using
the headset microphone. You can also choose to record everything
you hear through your speakers on your video as well. Please refer to

section 15.2.9, “Smart Audio Mix™ On/Off”

for more information.

5.3.2 Timelapse Video Mode

Timelapse video records series of photos at timed intervals and makes
it into a video. To record a timelapse video, set the video mode setting

in the camera conguration to be timelapse mode. Press and hold the

Camera Button for 1 second to start recording. The green LED will
ash and you will hear a voice prompt, “Recording”. Press and hold
the Camera Button for 1 second to stop recording. You will hear a
voice prompt, “Recording stopped”.

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5.3.3 Loop Recording Mode

Loop Recording mode continuously records videos to create footages
of assigned length of time. If the memory reaches maximum, then the
oldest footage will be deleted to store the most recent footage. To use

loop recording, set the video mode setting in the camera conguration

to be loop recording mode. Press and hold the Camera Button for 1

second to start recording. The green LED will ash and you will hear a

voice prompt, “Recording”. Press and hold the Camera Button for 1
second to stop recording. You will hear a voice prompt, “Recording
stopped”.

Below is a table of approximate video recording times to microSD card

size in specic resolutions and frame rates.

1080p/30fps 720p/60fps 720p/30fps

1GB 9 min 12 min 24 min

2GB 18 min 24 min 48 min

4GB 36 min 48 min 1 h 36 min

8GB 1 h 12 min 1 h 36 min 3 h 12 min

16GB 2 h 24 min 3 h 12 min 6 h 24 min

32GB 4 h 48 min 6 h 24 min 12 h 48 min

10C

Note:

1. You cannot record videos without a microSD card.

2. The headset gives a warning and automatically stops recording when the

microSD card is full or the battery becomes low. Your video will be saved
before the headset powers off.

3. If the headset becomes too hot, it gives a high temperature warning. Cool

down your headset before further use.

4. The maximum size per video is limited to 4GB. Therefore, when the video

reaches the 4GB size limit during recording, it saves and creates a new
video file to continue recording.

5.4 Photo Taking

5.4.1 Single Shot Mode

To take a single photo, set the photo mode setting in the camera

conguration to be single shot mode. Tap the Camera Button to take a
photo. The green LED will ash and you will hear a shutter sound.

5.4.2 Burst Shot Mode

Burst shot takes 5 photos. To take multiple photos, set the photo mode

setting in the camera conguration to be burst shot mode. Tap the
Camera Button to take multiple photos. The green LED will ash and

you will hear shutter sounds.

Note:

The camera resolution is fixed to 3.5MP with 3:2 aspect ratio. However,
when you take a photo during video recording, the photo resolution is the
same as the video resolution.

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10C

5.5 Video Tagging

Video Tagging allows the camera to continuously record videos, but

save only the important events. This eliminates the le storage of

unnecessary video content. You have to enter Video Tagging mode
before using Video Tagging.

1. Press and hold the Camera Button for 3 seconds to enter Video

Tagging mode. Green LED will ash twice and you will hear a

voice prompt, “Video tagging ready”. The camera begins to
continuously record video that overwrites itself every minute.

2. When you encounter an event that is worth saving, press and hold

the Camera Button for 1 second. Green LED will ash and you will

hear a voice prompt, “Video tagging”. It creates video les of
past, present, and future with each footage having an assigned
length of time.

3. When Video Tagging is completed, you will hear a voice prompt,
“Tagging complete”. The camera then returns to Video Tagging
mode.

4. Press and hold the Camera Button for 3 seconds to exit Video
Tagging mode. You will hear a voice prompt, “Video tagging off”.

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5.6 Playback

Playback videos and photos by connecting the headset to a TV
(requires a micro HDMI cable sold separately).

To browse videos and photos:

1. Plug the headset into a TV/HDTV with a micro HDMI cable.

2. The TV displays previews of videos and photos stored on the
microSD card.

3. Move right and left by rotating the Jog Dial clockwise or counter
clockwise.

4. Select an item or play a video by tapping the Camera Button.

5. Move back or cancel by tapping the Jog Dial.

10C

6 PAIRING THE 10C WITH BLUETOOTH

DEVICES

Before using the 10C Bluetooth headset with any other Bluetooth

devices for the rst time, you will need to pair them together. You can

pair the 10C with Bluetooth mobile phones, Bluetooth stereo devices

such as MP3 players, or motorcycle specic Bluetooth GPS navigation,

and with other Sena Bluetooth headsets. The pairing operation is
required only once for each Bluetooth device. The headset remains
paired with the devices and automatically reconnects to them when
they are within range. You will hear a high toned single beep and a
voice prompt whenever the headset reconnects to the paired device:
“Phone connected” to a mobile phone, “Media connected” to a
Bluetooth stereo device.

6.1 Mobile Phone Pairing - Mobile Phone, Bluetooth

Stereo Device

Follow the procedure below to pair a mobile phone or a Bluetooth
stereo device such as an MP3 player with your 10C.

1. Turn on the 10C and press and hold the Phone Button for

5 seconds until the LED ashes red and blue alternately and

you hear multiple beeps. You will hear a voice prompt, “Phone
pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the
Sena 10C in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.

4. The mobile phone conrms that pairing has been completed
and the 10C is ready to use. You will hear a voice prompt, “Your
headset is paired”.

5. If the pairing process is not completed within three minutes, the
10C will return to stand-by mode.

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