Seagate ST318404LW,ST318404LC,ST39204LC,ST39204LW,Cheetah 18XL Series Product Manual

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Cheetah 18XL Famil y :

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ST318404LW/LC

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ST39204LW/LC

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Product Manual, Volume 1

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Cheetah 18XL Famil y :

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ST318404LW/LC

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ST39204LW/LC

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Product Manual, Volume 1

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© 2000 Seagate Technology, Inc. All rights reserved

Publication number: 75789506, Rev. A

February 2000

Seagate, Seagat e Technology, and the Seagate logo are registered trademar ks of Seagate Technology,
Inc. Cheetah, SeaFAX, SeaFONE, SeaBOARD, and SeaTDD are either trademar ks or registered trade­marks of Seagate Technology, Inc. or one of its subsidiaries. All other trademar ks o r registered trade­marks are the property of their respective owners.

Seagate reserves the right to chang e, without notice, product offerings or specifications. No part of this

publication may be reproduced in any for m without written per mission of Seagate Technology, Inc.

Revision status summary sheet

Notice.
Product Manual 75789506 is Volume 1 of a two-volume document with the SCSI interface information in

the SCSI Interface Product Manual, Volu me 2, part numb er 75789509.
If you need the SCSI interface information, order the SCSI Interface Product Manual, Volume 2, part

number 75789509.

Revision Date Writer/Engineer Sheets Affected

Rev. A 2/16/2000 L. Newman/B. Reynolds 1/1, v thru viii, 1-82.

Cheetah 1 8X L Product Manual, Re v. A vii

Table of Contents

1.0 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2.0 Applicable standards and reference documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1 Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1.1 Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1.2 Electromagn etic susceptibili ty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.2 Electromagn etic compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.3 Reference d ocuments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3.0 General descr iption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3.1 Standard features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.2 Media characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.3 Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.4 Reliabili ty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.5 Unformatted and formatted capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.6 Programmable drive capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.7 Factory installed accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.8 Options (factory installed). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4.0 Performance characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.1 Internal drive characteristi cs (transparent to user) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.2 SCSI performance characteristics (visible to user) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.2.1 Access tim e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.2.2 Format comm and ex ecution time (minute s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.2.3 Generalized performance characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4.3 Start/stop time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.4 Prefetch/multi-segmented cache control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.5 Cache operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0

4.5.1 Caching write data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.5.2 Prefetch o peration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

5.0 Reliability specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1 Error rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.1 Environmental interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.2 Read errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.3 Write erro rs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1.4 Seek errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.2 Reliability and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.1 Mean time between failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.2 Field failure rate vs time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.3 Preve ntive maintenan ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.4 Service life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.5 Service philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.6 Service tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.7 Hot plugging Cheetah 18XL disc drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.8 S.M.A.R.T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.2.9 Drive Self Test (DST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5.2.10 Product warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

6.0 Physical/electrical specific ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6.1 AC power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6.2 DC power requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6.2.1 Conduct ed noise immu nity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6.2.2 Power sequenc ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6.2.3 12 V - Current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6.3 Power dissipation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.4 Environmental limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6.4.1 Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

viii Cheetah 18XL Product Manual, Rev. A

6.4.2 Relative humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

6.4.3 Effective altitude (sea level). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

6.4.4 Shock and vibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

6.4.5 Air cleanliness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

6.4.6 Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

6.4.7 Electromagn etic susceptibili ty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

6.5 Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

7.0 Defect and error management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

7.1 Drive inte rnal defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

7.2 Drive erro r recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

7.3 SCSI systems errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

8.0 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

8.1 Drive ID/option select header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

8.1.1 Notes for Figures 15, 16, and 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

8.1.2 Function description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

8.2 Drive orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

8.3 Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

8.3.1 Air flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

8.4 Drive mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

8.5 Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

9.0 Interface requiremen ts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

9.1 General description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

9.2 SCSI interface messages supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

9.3 SCSI interface commands suppo rted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

9.3.1 Inquiry Vital Product data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

9.3.2 Mode Sense data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

9.4 SCSI bus conditions and miscellaneous features support ed . . . . . . . . . . . . . . . . . . . . . . . . .56

9.5 Synchronous data trans fer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

9.5.1 Synch ronous data transfer periods supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

9.5.2 REQ/ACK offset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

9.6 Physical interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

9.6.1 DC cable and connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

9.6.2 SCSI interface physical description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

9.6.3 SCSI interface cable requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

9.6.4 Mating conn ectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

9.7 Electrical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

9.7.1 Multimo de—SE and LV D alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

9.8 Terminator requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

9.9 Terminator power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

9.10 Disc drive SCSI timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

9.11 Drive activity LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

10.0 Seagate Te chnology support serv ices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Cheetah 1 8X L Product Manual, Re v. A ix

List of Figures

Figure 1. Cheetah 18XL family drive (ST318404LC shown) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Figure 2. Cheetah 18XL family drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Figure 3. Typical ST318404 drive +12 V current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 4. Typical ST39204 drive +12 V current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 5. Typical ST318404 drive +5 V current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 6. TypicalST39204 drive +5 V current profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 7. ST318404 DC current and power vs. input/output operations per second (SE) . . . . . . . . . . 25

Figure 8. ST318404 DC current and power vs. input/output operations per second (LVD) . . . . . . . . . 25

Figure 9. ST39204 DC current and power vs. input/output operations per second (SE) . . . . . . . . . . . 26

Figure 10. ST39204 DC current and power vs. input/output operations per second (LVD) . . . . . . . . . . 26

Figure 11. Locations of PCBA components listed in Table 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 12. Recommended mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Figure 13. ST318404LW mounting conf iguration dimension s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Figure 14. ST318404LC mounting configuration dimens ion s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 15. J6 jumper header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Figure 16. J5 jumper header (on LW models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 17. J2 option select header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 18. Air flow (suggested) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 19. LW model drive physical interface (68-pin J1 SCSI I/O connector) . . . . . . . . . . . . . . . . . . . . 58

Figure 20. LC model drive physical interface (80-pin J1 SCSI I/O connector) . . . . . . . . . . . . . . . . . . . . 58

Figure 21. SCSI daisy chain interface cabling for LW drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 22. Nonshielded 68 pin SCSI device connector used on LW drives . . . . . . . . . . . . . . . . . . . . . . 62

Figure 23. Nonshielded 80 pin SCSI “SCA-2” connector, used on LC drives . . . . . . . . . . . . . . . . . . . . . 63

Figure 24. LVD output signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Figure 25. Typical SE-LVD alternative tra nsmitter receiver circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Cheetah 1 8X L Product Manual, Re v. A 1

1.0 Scope

This manual describes Seagate Technology®, Inc. Cheetah 18XL™ disc drives.
Cheetah 18XL drives suppor t the Small Computer System Interface (SCSI) as described in the ANS I SCSI

interface specifications to the extent described in this manual . The SCSI Int erface Product Manual, part num­ber 75789509, descr ibes general SCSI interface characteristics of this and other families of Seagate drives.
The SCSI Interface Product Manual references information from the documents listed in Section 2.3.

From this point on in this product manual the reference to Cheetah 18XL m odels is referred to as “the dr ive”
unless references to individual models are necessary.

Figure 1. Cheetah 18XL family drive (ST318404LC shown)

Cheetah 1 8X L Product Manual, Re v. A 3

2.0 Applicable standards and reference documentation

The drive has been developed as a system peripheral to the highest standards of design and construction. The
drive depends upon its hos t equipment to provide adequate power and environment in order to ach ieve opti­mum performance and compliance with applicable industry a nd governmental regulations. Special attention
must be given in the areas of safety, power distribution, shielding, audible noise control, and temperature regu­lation. In particular, the drive must be securely m ount ed in o rder to guarante e the s pecified pe rform ance c har­acteristics. Mounting by bottom holes must meet the requirements of Section 8.4.

2.1 Standards

The Cheetah 18XL family complies with Seagate standards as noted in the appropriate sections of this Manual
and the Seagate SCSI Interface Product Manual, part number 75789509.

The Cheetah 18XL disc drive is a UL recognized component per UL1950, CSA certified to CSA C22.2 No. 950­M89, and VDE certified to VDE 0805 and EN 60950 .

2.1.1 Electromagnetic compatibility

The drive, as delivered, is designed for system integration and installation into a suitable enclosure prior to use.
As such the drive is supplied as a subassembly and is not subject to Subpar t B of Part 15 of the FCC Rules
and Regulations nor the Radio Interference Regulations of the Canadian Department of Communications.

The design characteristics of the drive serve to minimize radiation when installed in an enclosure that provides
reasonable shielding. As such, the drive is capable of meeting the Class B limits of the FCC Rules and Regula­tions of the Canadian Department of Communications when properly packaged. However, it is the user’s
responsibility to assure that the drive meets the appropriate EMI requirements in their system. Shielded I/O
cables may be required if the enclosure does not provide adequate shielding. If the I/O cables are external to
the enclosure, shielded cables should be used, with the shields grounded to the enclosure and to the host con­troller.

2.1.2 Electromagnetic susceptibility

As a component assem bly, the drive is not required to me et any suscep tibility performance requi remen ts. It is
the responsibility of those integrating the dri ve within their system s to perform t hose t ests req uired and design
their system to ensure that equipment operating in the same system as the drive or external to the system
does not adversely affect the performance of the drive. See Section 5.1.1 and Table 2, DC power requirements.

2.2 Electromagnetic compliance

Seagate uses an independen t laboratory to confirm complia nce to the directives/standard(s) for CE Marking
and C-Tick Marking. The drive was tested in a representative system for typical applications. The selected sys­tem represents the most popular characteristics for test platforms. The system configurations include:

• Typical current use microprocessor

• 3.5-inch floppy disc drive

• Keyboard

• Monitor/display

• Printer

• External modem

• Mouse

Although the test system with this Seagate m odel com plies to the directives/standard(s), we cannot guarantee
that all systems will comply. The computer manufacturer or system integrator shall confirm EMC compli ance
and provide CE Marking and C-Tick Marking for t heir product.

Electromagnetic compliance for the European Union

If this model has the CE Marking it complies with the European Union requirements of the Electrom agnetic
Compatibility Directive 89/336/EEC of 03 May 1989 as am ended by Directive 92/31/EEC of 28 A pri l 19 92 and
Directive 93/68/EEC of 22 July 1993.

4 Cheetah 18XL Product Manual, Rev. A

Australian C-Ti ck

If this model has the C-Tick Marking it complies with the Au stralia/New Zealand Standard AS/NZS3548 1995
and meets the Electromagnetic Compatibility (EMC) Framework requirements of Australia’s Spectrum Man­agement Agency (SMA).

2.3 Reference documents

Cheetah 18XL Installation Guide Seagate P/N 75789507
Safety and Regulatory Agency Specifications Seagate P/N 75789512
SCSI Interface Product Manual Seagate P/N 75789509

Applicable ANSI Small Computer System Interface (SCSI) document numbers:

T10/1143D Enhanced SCSI Parallel Interface (E P I)
T10/1236D Primary Comman ds -2 (SPC-2)
T10/996D SCSI Block Commands (SBC)
T10/1157D SCSI Architectural Model-2 (SAM-2)

T10/1302D SCSI Parallel Interface (SPI-3)
SFF-8046 Specification for 80-pin connector for SCSI disk drives
Package Test Specification Seagate P/N 30190-001 (under 100 lb.)
Package Test Specification Seagate P/N 30191-001 (over 100 lb.)
Specification, Acoustic Test Requirements, and Procedures Seagate P/N 30553-001
In case of conflict between this document and any referenced document, this document takes precedence.

Cheetah 1 8X L Product Manual, Re v. A 5

3.0 General description

Cheetah 18XL drives combine giant magnetoresistive (GMR) heads, partial response/maximum likelihood
(PRML) read channel electronics, embedded servo technology, and a wide Ultra160 SCSI interface to provi de
high performance, high capacity dat a storage for a variety of systems including engineering workst ations, net­work servers, mainframes, and supercomputers.

Ultra160 SCSI uses negotiated transfer rates. These transfer rat es will occur only if your host adapter supports
these data transfer rates and is compatible with the required hardware requirements of the I/O circuit type. This
drive also operates at Ultra160 data transfer rates.

Table 1 lists the features that differentiate the two Cheetah 18XL models.

Table 1: Drive model number vs. differentiating features

[1] See Section 9.6 for details and definitions.
The drive records and recovers data on approximat ely 3.3-inch (84 mm) non-removeable discs.
The drive supports the Small Computer System Interface (SCSI) as described in the ANSI SCSI interface

specifications to the extent described in this manual (Volume 1), which defines the produc t performance char­acteristics of the Cheetah 18XL family of drives, and the SCSI Interface Product Manual, part number
75789509, which describes the general int erface characteris tics of this and other families of Seagate SCSI
drives.

The drive’s in terface supports multiple initiators, disconnect /reconnect, and autom atic features that relieve the
host from the necessity of knowing the physical characteristics of the targets (logical block addressing is used).

The head and disc assembly (HDA) is sealed at the factory. Air circulates within the HDA through a non­replaceable filter to maintain a contamination-free HDA environment.

Refer to Figure 2 for an exploded view of the drive. This exploded view is for information only—never disassem­ble the HDA and do not attempt to service items in the sealed enclosure (heads, media, actuator, etc.) as this
requires special facilities. The drive contains no replaceable parts. Opening the HDA voids your warranty.

Cheetah 18XL drives use a dedicated landing zone at the innermost radius of the media to eliminate the possi­bility of destroying or degrading data by landing i n the data zone. The d rive automatically go es to t he landing
zone when power is removed.

An automatic shipping lock prevents potential damage to the heads and discs that results from movement dur­ing shipping and handling. The sh ipping lock autom atically diseng ages when power is applied t o the drive and
the head load process begins.

Cheetah 18XL drives decode track 0 location data from the servo data embedded on each surface to eliminate
mechanical transducer adjustments and related reliability concer n s.

Model number

Number
of active
heads I/O circuit type [1]

Number of I/O
connector pins

Number of I/O
data bus bits

Data buffer
size (MB)

ST318404LW 6 Single-ended (SE) and low

voltage differential (LVD)

68 16 4

ST318404LC 6 Single-ended (SE) and low

voltage differential (LVD)

80 16 4

ST39204LW 3 Single-ended (SE) and low

voltage differential (LVD)

68 16 4

ST39204LC 3 Single-ended (SE) and low

voltage differential (LVD)

80 16 4

6 Cheetah 18XL Product Manual, Rev. A

A high-performance actuator ass embly with a low-inertia, balanced, patented, straight-arm des ign provides
excellent performance with minimal power dissipation.

Figure 2.

Cheetah 18XL

family drive

Cheetah 1 8X L Product Manual, Re v. A 7

3.1 Standard features

The Cheetah 18XL family has the following standard features:

• Integrated Ultra160 SCSI controller

• Multimode SCSI drivers and receivers—single-ended (SE) and low voltage differential (LV D)

• 16 bit I/O data bus

• Asynchronous and synchronous data transfer protocol

• Firmware downloadable via SCSI interface

• Selectable even by te sector sizes from 512 to 4,096 bytes/sector

• Programmable sector reallocation scheme

• Flawed sector reallocation at format time

• Programmable auto write and read reallocation

• Reallocation of defects on command (post format)

• Enhanced ECC maximum burst correction length of 240 bits with a guaranteed burst correction length of 233

bits.

• Sealed head and disc assembly

• No preventative mai ntenanc e or adjustment required

• Dedicated head landing zone

• Embedded servo design

• Self diagnostics performed when power is applied to the drive

• 1:1 Interleave

• Zoned bit recording (ZBR)

• Vertical, horizontal, or top down mounting

• Dynamic spindle brake

• 4,096 kbyte data buffer

• Hot plug compatibility (Section 9.6.4.2 lists proper host connector needed) for “LC” model drives

• Drive Self Test (DST)

3.2 Media characteristics

The media used on the drive has a diameter of approximately 3.3 inches (84 mm). The aluminum substrate is
coated with a thin film magnet ic materi al, overcoated with a proprie tary prot ective layer for improved dura bility
and environmental protection.

3.3 Performance

• Supports industry standard Ultra160 SCSI interface

• Programmable multi-segmentable cache buffer (see Section 3.1)

• 10,033 RPM spindle. Average latency = 2.99 ms

• Command queuing of up to 64 commands

• Background processing of queue

• Supports start and stop commands (spindle stops spinning)

3.4 Reliability

• 1,200,000 hour MTBF

• LSI circuitry

• Balanced low mass rotary voice coil actuator

• Incorporates industr y-standa rd Self-Monitori ng, Analysis and Reporting Technol ogy (S.M.A.R.T.)

• 5-year warranty

8 Cheetah 18XL Product Manual, Rev. A

3.5 Unformatted a n d formatted capacities

Formatted capacity depends on the number of spare reallocation sectors reserved and the number of bytes per
sector. The following table shows the standard OEM model capacities:

Notes.

[1] Sector size selectable at format time. Users having the necessary equipment may modify the data block

size before issuing a format command and obtain di fferent fo rmatted capacities than those listed. See
Mode Select command and Format command in the SCSI Interface Product Manual, part number

75789509.

[2] User available capacity depends on spare reallocation scheme selected, the number of data tracks per

sparing zone, and the number of alternate sectors (LBAs) per sparing zone.

3.6 Programmable drive capacity

Using the Mode Select command, the drive can change its capacity to something less than maximum. See the
Mode Select Parameter List table in the SCSI Inte rface Product Manual, part number 75789509. Refer to the
Parameter list block descriptor number of blocks field. A value of zero in the nu mber of blocks fi eld indicates
that the drive shall not change the capacity it is currently formatted to have. A number in the number of blocks
field that is less than the max imum number o f LBAs changes the total drive capacity to the value i n the block
descriptor number of blocks field. A value greater than the maximum numb er of LBAs is rounded down t o the
maximum capacity.

3.7 Factory installed accessories

OEM Standard dr ives are shipped with the Cheetah 18XL Installation Gui de, par t number 75 789507, an d the
Safety and Regulatory Agency Specifications, part number 75789512, unless otherwise spec ified. The factory

also ships with the drive a small bag of jumper plugs used for the J2, J5, and J6 option select jumper headers.

3.8 Options (factory installed)

All customer requested options are in corporated duri ng production or packaged at t he manufacturing facility
before shipping. Some of the options available are (not an exhaustive list of possible options):

• Other capacities can be ordered depending on sparing scheme and secto r size requested.

• Single unit shipping pack. T he drive is nor mally shipped in bulk packaging to provide max imum protection

against transit damage. Units shipped individually require additional protection as provided by the single unit
shipping pack. Users planning single unit distribution should specify this option.

• The Cheetah 18XL Installation Gu ide, par t number 7578950 7, is usually include d with each standard OEM

drive shipped, but extra copies may be ordered.

• The Safety and Regulatory Ag ency Specifications, part number 7578951 2, i s usually included with each

standard OEM drive shipped, but extra copies may be ordered.

Formatted
data block size
512 bytes/sector [1]

ST318404 223906Fh (18.352 GB) [2]
ST39204 111C837h (9.176 GB) [2]

Cheetah 1 8X L Product Manual, Re v. A 9

4.0 Performance characteristics

4.1 Internal drive characteristics (transparent to user)

4.2 SCSI performance characteristics (visible to user)

The values given in Section 4.2.1 apply to all models of the Cheetah 18XL family unless otherwise specified.
Refer to Section 9.10 and to the S CSI Interface Product Manual, par t number 75789 509, for additional timing
details.

4.2.1 Access time [5]

4.2.2 Format command execution time (minutes) [1]

4.2.3 Generalized performance chara cteris tics

Data buffer transfer rate to/from disc media (one 512-byte sector):

SCSI interface data transfer rate (asynchronous):

Maximum instantaneous one byte wide 5.0 Mbytes/sec [4]
Maximum instantaneous two bytes wide 10.0 Mbytes/sec [4]

Synchronous formatted transfer rate

Ultra2 SCSI Ultra160 SCSI

In single-ended (SE) interface mode 5.0 to 40 Mbytes/sec 5.0 to 80 Mbytes/sec
In low voltage differential (LVD) interface mode 5.0 to 80 Mbytes/sec 5.0 to 160 Mbytes/sec

ST318404 ST39204

Drive capacity 18.352 9.176 GByte (formatted, rounded off values)
Read/write heads 6 3
Bytes/track 203,008 203,008 Bytes (avera ge, rounded off values)
Bytes/surface 3,058 3,058 Mbytes (unformatted, rounded off values)
Tracks/surface (total) 14,384 14,384 T racks (user accessible)
Tracks/inch 18,145 18,145 TPI
Peak bits/inch 339 339 KBPI
Internal data rate 285-424 285 -424 M bits /sec (variable with zone)
Disc rotational speed 10,033 10,033 r/min (+

0.5%)

Average rotational latency 2.99 2.99 msec

Including cont roller overhead
(without disconnect) [1] [ 3]

Not includi ng controller overhead
(without disconnect) [1] [3]

Drive level Drive level

Read Write Read Write

msec msec
Average – Typical [2] 5.4 6.0 5.2 5.8
Single Track – Typical [2] 0.8 1.1 0.6 0.9
Full Stroke – Ty pical [2] 10.2 11.2 10.0 11.0

ST318404 ST39204

Maximum (with verify) 25 13
Maximum (no verify) 12 6

Minimum sector interleave 1 to 1

Min. [3]* 2 6 MByte/sec
Avg. [3] 33 MByte/sec
Max. [3] 40 MByte/sec

10 Cheetah 18XL Product Manual, Rev. A

Sector Sizes:

Default 512 byte user data blocks
Variable 512 to 4,096 bytes per sector in even number of bytes per sector.

If n (number of bytes per sector) is odd, then n-1 will be used.

Notes for Section 4.2.

[1] Execution time measured from receipt of t he last byte of the Command Descrip tor Block (CDB) to the

request for a Status Byte Transf er to the Initiator (excluding connect/disconnect).

[2] Typical access times are m easured und er nominal conditions of temperature, voltage, and horizontal ori-

entation as measured on a representative sample of drives.
[3] Assumes no errors and no sector has been relocated.
[4] Assumes system ability to support the rates listed and no cable loss.
[5] Access time = controller overhead + average seek time.

Access to data = controller overhead + average seek time + latency time.

4.3 S tar t/stop ti me

After DC power at nominal voltage has been applied, the drive becomes ready within 20 seconds if the Motor
Start Option is disabled (i.e. the motor starts as soon as the power has been applied). If a recoverable error
condition is detected during the star t sequence, the drive executes a recovery procedu re which may cause the
time to become ready to exceed 20 sec onds. During spin up to read y time the drive responds to some c om­mands over the SCSI interface in less than 3 seconds after application of power. Stop time is less than 15 sec­onds from removal of DC power.

If the Motor Start Option is enabled, the inter nal controller accept s the commands listed in the SCSI Interface
Product Manual less than 3 seconds after DC power has been applied. After the Motor Start Command has
been received the drive becomes ready for normal operations within 16 seconds typically (excluding an error
recovery procedure). The Motor Start Command can also be used to command the drive to stop the spindle
(see SCSI Interface Product Manual, part number 75789509).

There is no power control switch on the drive.

4.4 Prefetch/multi-segmented cache control

The drive provides prefetch (read look-ahead) and multi-segmented cache control algorithms that in many
cases can enhance system performance. “Cache” as used herein refers to the drive b uffer storage space when
it is used in cache operations. To select prefetch and cache features the host sends the Mode Select command
with the proper values in the applicable bytes in Mode Page 08h (see SCSI Interface Product Manual, part
number 75789509). Prefetch and cache operation are independent features from the standpoint that each is
enabled and disabled independently via the Mode Select command. However, in actual operation the prefetch
feature overlaps cache operation somewhat as is noted in Section 4.5.1 and 4.5.2.

All default cache and prefetch Mode parameter values (Mode Page 08h) for standard OEM versions of this
drive family are given in Tables 8 and 9.

4.5 Cache operation

In general, 3,600 Kbytes of the physical buffer space in the drive can be used as storage space for cache oper­ations. The buffer can be divided into logical segments (Mode S elect Page 08h, byte 13) from which data is
read and to which data is written. The drive maintains a table of logical block disk medium addresses of the
data stored in each segment of the buffer. If cache operation is enabled (RCD bit = 0 i n Mode Page 08h, byte 2,
bit 0. See SCSI Interface Product Manual, par t number 75789509), data requested by the ho st with a Read

Read/write consecutive sectors on a track Yes
Flaw reallocation performance impact (for flaws reallocated at format time using

the spare sectors per sparing zone reallocation scheme.)

Negligible

Average rotational latency 2.99 msec

Cheetah 1 8X L Product Manual, Re v. A 11

command is retrieved from the buffer (if it is there), before any disc access is initiated. If cache operation is not
enabled, the buffer (still segmented with required number of segm ents) is still used, but only as circular buffer
segments during disc med ium read operations (disregarding Prefetch operation for the moment). That is, the
drive does not check in the buffer segments for the requested read data, but goes directly to the mediu m to
retrieve it. The retrieved data merely passes thro ugh som e buffer segment on the way to the host. On a cac he
miss, all data transfers to the host are in accordance with buffer-full ratio rules. On a cache hit the drive ignores
the buffer-full ratio rules. See explanations associated with Mode pag e 02h (disconnect/reconnec t control) in
the SCSI Interface Product Manual.

The following is a simplified description of a read operation with cache operation enabled:

Case A -

A Read command is received and the first logical block (LB) is already in cache:

1. Drive transfers to the initiator the first LB requested plus all subsequent contiguous LBs that are alre ady in
the cache. This data may be in multiple segments.

2. When the requested LB is reached that is not in any cache segment, the drive fetches it and any remaining
requested LBs from the disc and puts them in a segment of the cache. The drive transfers the remaining
requested LBs from t he cac he to the host in acco rdance with the disconnect/reconnec t sp ecification men­tioned above.

3. If the prefetch feature is enabled, refer to Section 4.5.2 for operation from this point.

Case B -

A Read command requests data, the first LB of which is not in any segment of the cache:

1. The drive fetches the requested LBs from the disc and transf ers t hem into a segment, and from there to the
host in accordance with the disconnect/reconnect specification referred to in case A.

2. If the prefetch feature is enabled, refer to Section 4.5.2 for operation from this point.

Each buffer segment is actually a self-contained circular storage area (wrap-around occurs), the length of
which is an integer number of disc medium sectors. The wra p-around capability of the individual segments
greatly enhances the buffer’s overall performance as a cache storage, allowing a wide range of user selectable
configurations, which includes their use in the prefetch operation (if enabled), even when cache operation is
disabled (see Section 4.5.2). The num ber of segments may be s elected using the Mode S elect com ma nd, but
the size can not be directly selected. Size is selected only as a by-product of selecting the s egment number
specification. The size in Kbytes of each segment is not repor ted by the Mode Sense command pa ge 08h,
bytes 14 and 15. The value 0x0000 is always reported. If a size specification is sent by the host in a Mode
Select command (bytes 14 an d 15) no new s egm ent s ize is set up by th e dr ive, and if the S TRICT bit in Mo de
page 00h (byte 2, bit 1) is set to one, the dr ive responds as it does for any attempt to change unchangeable
parameters (see SCSI Interface Product Manual, part number 75789509). The drive supports operation of any
integer number of segments from 1 to 32. The default number of segments is defined in Tables 8 and 9.

4.5.1 Caching write data

Write caching is a write operation by the drive that makes use of a drive buffer storage area where the data to
be written to the medium is stored in one or more segments while the drive performs the write command.

If read caching is enabled (RCD=0), t hen dat a written to the medium is retained in the cache to be made avai l­able for future read cache hi ts. The sam e buffer space and segmentation is us ed as set up for read f unct ions.
The buffer se gmentation scheme is set up or changed independently, havin g nothing to do with the state of
RCD. When a write command is issued, if RCD=0, the cache is first checked to see if any logical blocks that
are to be written are already stored in the cache from a previous read or write command. If there are, the
respective cache segments are cleared. The new data is cached for subsequent Read commands.

If the number of write data logi cal blocks exceeds the size of the segment bei ng written into, when the end of
the segment is reached, the data is written into the beginning of the same cache segment, overwriting the data
that was written there at the beginning of the operation. However, the drive does not overwrite data that has not
yet been written to the medium.

If write caching is enabled (WCE=1), then t he drive may return GOOD status on a wri te command after the
data has been transferred into the cache, but before the data has been written to the medium. If an error occurs
while writing the dat a to the medium, and G OOD status has already been returned, a deferred error will be
generated.

12 Cheetah 18XL Product Manual, Rev. A

The Synchronize Cache command may be used to force the drive to write all cached write data to the medium.
Upon completion of a Synchronize Cache command, all data received from previous write commands will have
been written to the medium.

Tables 8 and 9 show Mode default settings for the drives.

4.5.2 Prefetch operation

If the Prefetch feature is enabled, data in con tig uous l ogical blocks on the disc immediately beyond that wh ich
was requested by a Read command can be retrieved and stored in the buffer for immediate transfer from the
buffer to the host on subsequent Read commands that request thos e logical blocks (this is tr ue even if cache
operation is disabled). Though the prefetch operation uses the buffer as a cache, finding the requested data in
the buffer is a prefetch hit, not a cache operation hit. Prefetch is enabled using Mode Select page 08h, byte 12,
bit 5 (Disable Read Ahead - DRA bit). DRA bit = 0 enables prefetch. Since data that is prefetched replaces data
already in some buffer segment(s), the host can limit the amount of prefetch data to optimize system perfor­mance. The max prefetch field (bytes 8 and 9) limits the amount of prefetch. The drive does not use the
Prefetch Ceiling field (bytes 10 and 11).

During a prefetch operation, the drive crosses a cylinder boundar y t o fetch more data only if the Discontinuity
(DISC) bit is set to one in bit 4 of byte 2 of Mode parameters page 08h.

Whenever prefetc h (read look-ahead) is enabled (enabled by DRA = 0), it operates under the control of ARLA
(Adaptive Read Look-Ahead). If the host uses software interleave, ARLA enables prefetch of contiguous blocks
from the disc when it se nses that a prefetch hit will likely oc cur, even if two consecutive read operations were
not for physically contiguous blocks of data (e.g., “software interleave”). ARLA disables prefetch when it
decides that a prefetch hit will n ot likely oc cur. If the host is not using s oftware inter leave, and if two sequentia l
read operations are not for contiguous blocks of data, ARLA disables prefetch, but as long as sequential read
operations request contiguous blocks of data, ARLA keeps prefetch enabled.

Cheetah 1 8X L Product Manual, Re v. A 13

5.0 Reliability specifications

The following reliability specifications assume correct host/drive operational interface, including all interface
timings, power supply voltages, environmental requirements and drive mounting constraints (see Section 8.4).

Note.

[1] Error rate specified with automatic retries and data correction with ECC enabled and all flaws reallocated.

5.1 Error rates

The error rates stated in this specification assume the following:

• The drive is operated per this specification using DC power as defined in this manual (see Section 6.2).

• The drive has been formatted with the SCSI FORMAT command.

• Errors caused by media defects or host system failures are excluded from error rate computations. Refer to

Section 3.2, “Media Characteristics.”

• Assume random data.

5.1.1 Environmental interference

When evaluating syste ms operation under conditions of Electromagnetic Interference (EMI), the performance
of the drive within the system shall be c onsidered acc eptable if the drive does not generate an unrecoverable
condition.

An unrecoverable error, or unrecoverable condition, is defined as one that:

• Is not detected and corrected by the drive itself;

• Is not capable of being detected from the error or fault status provided through the drive or SCSI interface; or

• Is not capable of being recovered by normal drive or system recovery procedures without operator interven-

tion.

5.1.2 Read errors

Before determination or measurement of read error rates:

• The data that is to be used for measurement of read error rates must be v erifi ed as being written correctly on

the m edia.

• All media defect induced errors must be excluded from error rate calculations.

5.1.3 Write errors

Write errors can occur a s a result of media defects, environmental interference, or equipment malfunction.
Therefore, write errors are not predictable as a function of the number of bits passed.

If an unrecoverable write error occurs because of an equipment malfunction in the drive, t he error is classified
as a failure affecting MTBF. Unrecoverable write errors are those which cannot be corrected within two
attempts at writing the record with a read verify after each attempt (excluding media defects).

5.1.4 Seek errors

A seek error is defined as a failure of the dr ive to posi tion the heads to the addressed track. There shal l be no
more than ten recoverable seek errors in 10

8

physical seek operations. After detecting an initial seek error, the

drive automatically performs an error recovery process. If the error recovery process fails, a seek positioning

Seek Errors

Less than 10 in 10

8

seeks

Read Error Rates [1]

Recovered Data Less than 10 errors in 10

12

bits transferred (OEM default se ttings)

Unrecovered Data Less than 1 secto r in 10

15

bits transferred (OEM default settings)

Miscorrected Data Less than 1 sector in 10

21

bits transferred
MTBF 1,200,000 hours
Service Life 5 years
Preventive Maintenance None required

14 Cheetah 18XL Product Manual, Rev. A

error (15h) is reported with a Medium error (3h) or Hardware error (4h) reported in the Sense Key. This is an
unrecoverable seek error. Unrecoverable seek errors are classified as failures for MTBF calculations. Refer t o
the SCSI Interface Product Manual, part number 75789509, for Request Sense information.

5.2 Reliability and service

You can enhance the reliability of Cheetah 18XL disc drives by ensuring that the drive receives adequate cool­ing. Section 6.0 provides temperatu re measurem ents and other i nformation that m ay be used to enha nce the
service life of the drive. Section 8.3.1 provid es recomm ended air-flow information.

5.2.1 Mean time between failure

The production disc dri ve shall achieve an MTBF of 1,200,000 hours w hen operated in an environment that
ensures the case temperatures specified in Section 6.4.1, T able 3 are not exceeded. Short-term excursions up
to the specification l imits of the operating environment will not affect MTBF performance. Continual or sus­tained operation at case temperatures above the values shown in Table 3 may degrade product reliability.

The MTBF target is specified as device power-on hours (POH) for all drives in se rvice per failure.
Estimated power-on operating hours in the period = MTBF per measurement period

Number of drive failures in the period

Estimated power-on operation hours means power-up hours per disc drive times the total number of disc drives
in service. Each disc drive shall have accumulated at least nine months of operation. Data shall be calculated
on a rolling average base for a minimum period of six months.

MTBF is based on the following assumptions:

• 8,760 power-on hours per year.

• 250 average on/off cycles per year.

• Operations at nominal voltages.

• Systems will provide adequate cooling to ensure the case tempe ratures specified in Section 6.4.1 are not

exceeded.
Drive failure means any s toppage or substandard performance caused by drive malfunction.
A S.M.A.R.T. predictive failure indicates that the drive is deteriorating to an imminent failure and is considered

an MTBF hit.

5.2.2 Field failure rate vs time

The expected field failure rate is listed below. Drive utilization will vary. An estimated range of utilization is:

• 720 power-on hours (POH) per month.

• 250 on/off cycles per year.

• Read/seek/write operation 20% of power-on hours.

• Systems will provide adequate cooling to ensure the case tempe ratures specified in Section 6.4.1 are not

exceeded.

Failure rate is calculated as follows:

• No system-induced failures are counted

• Based on 1,200,000 MTBF and 720 power-on hours per month

• Month 1’s rate includes a 300 PPM installation failure

Month 1 2,500 PPM
Month 2 1,650 PPM
Month 3 1,200 PPM
Month 4 1,000 PPM
Month 5 890 PPM
Month 6 840 PPM
Month 7 805 PPM

Cheetah 1 8X L Product Manual, Re v. A 15

5.2.3 Preventive maintenance

No routine scheduled preventiv e maintenance shall be required.

5.2.4 Service life

The drive shall have a usef ul service life of five years. Depo t repair or replacement of major parts is permitt ed
during the lifetime (see Section 5.2.5)

5.2.5 Servi c e philosophy

Special equipment is required to repair the drive HDA. In order to achieve the above service life, repairs must
be performed only at a proper ly equipped and st affed service and r epair facility. Troubleshooting and repair of
PCBs in the field is not rec ommended, because of the extensive diagnostic equi pment required for effective
servicing. Also, there are no spare parts available for this drive. Drive warranty is vo ided if the HDA is opened.

5.2.6 Service tools

No special tools are required for site installation or recommended for site maintenance. Refer to Section 5.2.5.
The depot repair philosophy of the drive precludes the necessity for special tools. Field repair of the drive is not
practical since there are no user purchasable parts in the drive.

5.2.7 Hot plugging Chee ta h 1 8X L disc drives

The ANSI SPI-3 (T10/1302D) docum ent defines the physical requirements for removal and insertion of SCSI
devices on the SCSI bus. Four cases are addressed. The cases are differentiated by the state of the SCSI bus
when the removal or insertion occurs.

Case 1 - All bus devices powered off during removal or insertion
Case 2 - RST signal asserted continuously during removal or insertion
Case 3 - Current I/O processes not allowed during insertion or removal
Case 4 - Current I/O process allowed during insertion or removal, except on the device being changed
Seagate Cheetah 18XL disc d rives support all four hot plugging cases. Provision shall be made by the system

such that a device being inserted m akes power and ground connections prior to the conne ction of any device
signal contact to the bus. A device being removed shall maintain power and ground connections after the dis­connection of any device signal contact from the bus (see SFF-8046, SCA-2 specification).

It is the responsibility of the systems integrator to assure that no hazards from temperature, energy, voltage, or
ESD potential are presented during the hot connect/disconnect operation.

All I/O processes for the SCSI device being insert ed or removed shall be quiescent. All SCS I devices on the
bus shall have receivers that conform to the SPI-3 standard.

If the device being hot plugged uses single-ended (SE) drivers and the bus is currently operating in low voltage
differential (LVD) mode, then all I/O processes for all devices on the bus must be completed, and the bus qui­esced, before attempting to hot plug. Following the insertion of the newly installed device, the SCSI host
adapter must issue a Bus Re set, followed by a synchronous transfer negotiation. Failure to perform the SCSI
Bus Reset could result in erroneous bus operations.

The SCSI bus termination and termination power source shall be external to the device being inserted or
removed.

End users should not mix devices with high voltage differential (HVD) drivers and receivers and devices with
SE, LVD, or multimode drivers and receivers on the same SCSI bus since the common mode voltages in the
HVD environment may not be controlled to safe levels for SE and LVD devices (see ANSI SPI-3).

The disc drive spindle must come to a complete stop prior to completely rem oving the drive from the cabinet
chassis. Use of the Stop Spindle command or partial withdrawal of the drive, enough to be disconnected from
the power source, prior to removal are methods for insuring that this requirement is met. During drive insertion,
care should be taken to avoid exceeding the limits stated in Section 6.4.4, "Shock and vibration" in this manual.

16 Cheetah 18XL Product Manual, Rev. A

5.2.8 S.M.A.R.T.

S.M.A.R.T. is an acronym for Self-Monitoring Anal ysis and Re porting Techn ology. This tec hnology is intended
to recognize conditions that indicate a drive failure and is designed to provide sufficient warning of a failure to
allow data back-up before a n actual failure occurs.

Note.

The firmware will monitor specific attributes for degradation over time but cannot predict instantaneous
drive failures.

Each attribute has been selecte d to m onitor a s pecific s et of failure conditions in th e operating pe rformanc e of
the drive, and the thresholds are optimized to minimize “false” and “failed” predictions.

Controllin g S.M.A.R.T.

The operating mode of S.M.A.R.T. is controlled by the DEX CPT bit and the PERF bit of the “Informational
Exceptions Control Mode Page” (1Ch). The DEXCPT bit is used to enable or di sable the S.M.A.R.T. process.
Setting the DEXCPT bit will disable all S.M.A.R.T. functions. When enabled, S.M.A.R.T. will collect on-line data
as the drive performs normal read/write operations. When the PERF bit is set, the drive is considered to be in
“On-line Mode Only” and will not perform off-line functions.

The process of measuring of f-line attributes and saving data can be forced by the RTZ command. Forcing
S.M.A.R.T. will reset the timer so that the next scheduled interrupt will be two hours.

The drive can be interrogated by the host to determine the time remaining before the next scheduled measure­ment and data logging process will occur. This is accomplished by a log sense command to log page 0x3E.
The purpose is to allow the customer to control when S.M.A.R.T. interruptions occur. As described above, f orc­ing S.M.A.R.T by the Rezero Unit command will reset the timer.

Performance impact

S.M.A.R.T. attribute data will be saved to the disc for the purpose of recreating the events that caused a predic­tive failure. The drive will measure and s ave parameters once every two hours subject t o an idle period on the
SCSI bus. The process of measuring off-line attribute data and saving data to the disc is uninterruptable and
the maximum delay is summarized below:

Maximum processing delay

On-line only delay Fully enabled delay
DEXCPT = 0, PERF = 1 DEXCPT = 0, PERF = 0

S.M.A.R.T. delay times ST318404: 93 ms; ST39204: 57 ms ST318404: 164 m s; ST39204: 150 ms

Repor tin g c on t rol

Reporting is controlled in the Informational Exce ptions Control Page (1Ch). Sub ject to the repor ting method,
the firmware will issue a 01-5D00 sens e code t o the host. The error code is preser ved through bus resets and
power cycles.

Determining rate

S.M.A.R.T. monitors the rate at wh ich errors occur and sig nals a predictive failure if the rate of degraded error
rate increases to an unacceptable level. To determine rate, error events are logged and compared to the num ­ber of total operations for a gi ven attribute. The interval defines the number of operations over which to mea­sure the rate. The counter that keeps track of the current number of operations is referred to as the Interval
Counter.

S.M.A.R.T. measures error rate, hence for each attribute the occurrence of an error is recorded. A counter
keeps track of t he num ber of errors for the current interval. This counter is referred to as the Fai lure Counter.

Error rate is simply the number of errors per operation. The algorithm that S.M.A.R.T. uses to record rates of
error is to set thresholds for t he number of errors and the interval. If t he number of errors exceeds the threshold
before the interval expires, then the error rate is considered to be unacceptable. If the number of errors does
not exceed the threshold before the interval expires, then the error rate is considered to be acceptable. In either
case, the interval and failure counters are reset and the process star ts over.

Cheetah 1 8X L Product Manual, Re v. A 17

Predictive failures

S.M.A.R.T. signals predictive failures when the drive is p erform ing unacc eptably for a per iod of t ime. T he firm ­ware keeps a running count of the number of times the error rate for each attribute is unacceptable. To accom­plish this, a counter is incremented whenever the error rate is unacceptable and decremented (not to exceed
zero) whenever the error rate is acceptable. Should the counter continually be incremented such that it reaches
the predictive threshold, a predictive failure is signaled. This counter is referred to as the Failure History
Counter. There is a separate Failure History Counter for each attribute.

5.2.9 Drive Self Test (DST)

Drive Self Test (DST) is a technology designed to recognize drive fault conditions that qualify the drive as a
failed unit. DST validates the functionality of the drive at a system level .

There are two test coverage options implemented in DST:

1. Extended test

2. Short text
The most thorough option is the extended test that performs various tests on the drive and scans ev ery logical

block address (LBA) of the drive. The short test is time-restricted and limited in length—it does not scan the
entire media surface, but does some fundamental tests and scans portions of the media.

If DST encounters an error during either of these tests, it reports a fault condition. If the drive fails the test,
remove it from service and return it to Seagate for service.

5.2.9.1 DST Failure Definition

The drive will p r es e nt a “diagnostic failed” condition through the self-tests results value of the diagnostic log
page if a functional failure is encountered during DST. The channel and servo parameters are not modified to
test the drive more stringently, and the number of retries are not reduced. All retries and recovery processes
are enabled during the test. If data is recoverable, no failure condition will be reported regardless of the number
of retries required to recover the data.

The following conditions are considered DST failure con ditions:

• Seek error after retries are exhausted

• Track-follow error after retries are exhausted

• Read error after retries are exhausted

• Write error after retries are exhausted.

Recovered errors will not be reported as diagnostic failures.

5.2.9.2 Imp le mentation

This section provides all of the information necessary to implement the DST function on this drive.

5.2.9.2.1 State of the drive prior to testing

The drive must be in a ready state before i ssu ing the Send Diagnostic com man d. There are multiple reasons
why a drive may not be ready, some of which are valid conditions, and not errors. For example, a drive may be
in process of doing a format, or another DST . It is the responsibility of the host application to determine the “not
ready” cause.

While not technically part of DST , a Not Ready condition also qualifies the drive to be returned to Seagate as a
failed drive.

A Drive Not Ready condition is reported by the drive under the following conditions:

• Mo tor w ill not spin

• Motor will not lock to speed

• Servo will not lock on track

• Drive cannot read configuration tables from the disc

In these conditions, the drive responds to a Test Unit Ready comm and with an 02/04/00 or 02/04/03 code.

18 Cheetah 18XL Product Manual, Rev. A

5.2.9.2.2 Invoking DST

To invoke DST, submit the Send Diagnostic comma nd with the appropr iate Function Code (001b for the short
test or 010b for the extended test) in bytes 1, bits 5, 6, and 7. Refer to the Seagate SCSI Interface Manual, Vol­ume 3, part number 75789509 for additional information about invoking DST.

5.2.9.2.3 Short and extended tests

DST has two testing options:

1. short

2. extended
These testing options are described in the following two subsections.
Each test consists of three segments: an electrical test segment, a servo test segment, and a read/verify scan

segment.

Short test (Function Code: 001b)

The purpose of the short test is to provide a time-limited test that tests as much of the drive as possible within
120 seconds. The short test does not scan the entire media surface, but does some fundamental tests and
scans portions of the media. A complete read/verify scan is not performed and only factual failures will report a
fault condition. This option provides a quick conf idence te st of the drive.

Extended test (Function Code: 010b)

The objective of the extended test option is to empirically test critical drive components. For example, the seek
tests and on-track operations test the positioning mechanism. The read operation tests the read head element
and the media surface. The write element is tested through read/write/read operations. The integrity of the
media is checked through a read/verify scan of the media. Motor functionality is tested by default as a part of
these tests .

The anticipated length of the Extended test is reported through the Control Mode page.

5.2.9.2.4 Log page entries

When the drive begins DST, it creates a new entry in the Self-test Results Log page. The new entry is created
by inserting a new self-test parameter block at the beginning of the self-test results log parameter section of the
log page. Existing data will be moved to make room for the new parameter block. The drive reports 20 parame­ter blocks in the log page. If there are more than 20 parameter blocks, the least recent parameter block will be
deleted. The new parameter block will be initialized as fo llows:

1. The Function Code field is set to the same value as sent in the DST command

2. The Self-Test Results Value field is s et to Fh

3. The drive will store the log page to non-volatile memory
After a self-test is complete or has been aborted, the drive updates the Self-Test Results Value field in its Self-

Test Results Log page in non-volatile memory. The host may use Log Sense to read the results from up to the
last 20 self-tests performed by the drive. The self-test results value is a 4-bit field that reports the results of the
test. If the field is zero, the drive passed with no errors de tected by the DST. If the field is not zero, the test
failed for the reason reported in the field.

The drive will report the failure condition and LBA (if applicable) in the Self-test Results Log parameter. The
Sense key, ASC, ASCQ, and FRU are used to report the failure condition.

5.2.9.2.5 Abort

There are several ways to abort a diagnostic. You can use a SCSI Bus Reset or a Bus Device Reset message
to abort the diagnostic.

You can abort a DST executing in background mode by using the abort code in the DST Function Code field.
This will cause a 01 (self-test aborted by the application client) code to appear in the self-test results values
log. All other abort mechanisms will be reported as a 02 (self-test routine was interrupted by a reset condition).

Cheetah 1 8X L Product Manual, Re v. A 19

5.2.10 Product warranty

Beginning on the date of shipment to customer and continuing for a period of five years, Seagate warrants that
each product (including components and subassemblies) or spare part that fails to function properly under nor­mal use due to defect in materials on workmanship or due to nonconformance to the applicable specifications
will be repaired or replaced, at Seagate ’s option and at no charge to customer, if returned by customer at cus­tomer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate
will pay for tran sporting the repair or replaceme nt item to customer. For more detailed warranty information
refer to the Standard terms and condition s of Purchase for Seagate products.

Shipping

When transpor ting or shipping a drive, a Seagate approved containe r must be used. Keep your original box.
They are easily identified by the Seagate-approved package label. Shipping a drive in a non-approved con­tainer voids the drive warranty .

Seagate repair centers may refuse recei pt of compon ent s im properly packaged or obviously damage d in tran­sit. Contact your Authorized Seagate Distributor to purchase additional boxes. Seagate recommends s hipping
by an air-ride carrier experienced in handling computer equipment.

Product repair and re turn information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory-seal voids
the warranty.