Seagate ST3000VX002, ST4000VX000 User Manual

Product Manual

Seagate® Surveillance HDD

ST4000VX000 ST3000VX002

100730368 Rev. A February 2014

Document Revision History

Revision Date Description of Change

Rev. A 02/20/2014 Initial release.

Publication number: 100384760, Rev. A February 2014 Seagate, Seagate Technology and the Wave logo are registered trademarks of Seagate Technology LLC in the

United States and/or other countries. Seagate Surveillance HDD and SeaTools are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners.

No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC. Call 877-PUB-TEK1(877-782-8351) to request permission.

When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary depending on operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.

Contents

Seagate Technology Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.0 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.1 About the SATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.0 Drive Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.1 Specification summary tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.2 Formatted capacityy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.2.1 LBA mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.3 Default logical geometry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.4 Recording and interface technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.5 Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.6 Seek time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.7 Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.8 Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.8.1 Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.8.2 Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.8.3 Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.8.4 Power-management modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.9 Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.9.1 Drive case temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.9.2 Ambient Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.9.3 Temperature gradient. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.9.4 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.9.5 Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.9.6 Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.9.7 Non-operating vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.10 Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.10.1 Test for Prominent Discrete Tones (PDTs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.11 Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.12 AFR and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.13 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.14 Agency certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.14.1 Safety certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.14.2 Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.14.3 FCC verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.15 Environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.15.1 European Union Restriction of Hazardous Substances (RoHS) Directive . . . . . 14

2.15.2 China Restriction of Hazardous Substances (RoHS) Directive . . . . . . . . . . . . 14

2.16 Corrosive environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.0 Configuring and Mounting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 Handling and static-discharge precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2 Configuring the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.3 SATA cables and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.4 Drive mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.0 SATA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.1 Hot-Plug compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.2 SATA device plug connector pin definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4.3 Supported ATA commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.3.1 Identify Device command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.3.2 Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.3 S.M.A.R.T. commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Seagate Surveillance HDD Product Manual, Rev. A

Figures

Figure 1 Attaching SATA cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 2 Mounting dimensions (3TB and 4TB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Seagate Surveillance HDD Product Manual, Rev. A

Seagate Technology Support Services

For information regarding online support and services, visit Available services include:

• Presales & Technical support

• Global Support Services telephone numbers & business hours

• Authorized Service Centers

For information regarding Warranty Support, visit: For information regarding data recovery services, visit For Seagate OEM and Distribution partner portal, visit: For Seagate reseller portal, visit:

http://www.seagate.com/partners/my-spp-dashboard/

http://www.seagate.com/support/warranty-and-replacements/

http://www.seagate.com/about/contact-us/technical-support/

http://www.seagate.com/services-software/data-recovery-services/

http://www.seagate.com/partners/

Seagate Surveillance HDD Product Manual, Rev. A 1

1.0 Introduction

This manual describes the functional, mechanical and interface specifications for the following Seagate® Surveillance HDD model drives:

ST4000VX000 ST3000VX002

These drives provide the following key features:

• Reliability for 24×7 video surveillance applications

• Thermal monitoring and reporting for 24×7 operations

• Uncompromising reliability supports flexible surveillance design with case temperatures up to 70º C

• Performance-tuned for seamless video applications

• Built-in error recovery for non-stop video streaming

• Best-in-class acoustic performance means virtually silent operation

• Low-RPM spindle speed

• Low activity and idle power

• Supports ATA8 streaming commands

• 1M hour MTBF - designed for high write duty cycle across Surveillance HDD

• Streaming video optimization - consistent command completion times & ERC support across Surveillance HDD

• ATA AV Command support - streaming video command support across Surveillance HDD

• Number of drives supported in surveillance environment: Non RAID Application, sequential HDD usage model RAID Application - Surveillance HDD <=16 HDDs

• Transient power on management - <=2A spin-up current

• Rotational Vibration - mitigation of system level rotational vibration inside Surveillance HDD

• TGMR recording technology provides the drives with increased areal density.

• State-of-the-art cache and on-the-fly error-correction algorithms

• Native Command Queueing with command ordering to increase performance in demanding applications

• Full-track multiple-sector transfer capability without local processor intervention

• Compliant with RoHS requirements in China and Europe

• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.

• Support for S.M.A.R.T. drive monitoring and reporting

• Supports latching SATA cables and connectors

• Worldwide Name (WWN) capability uniquely identifies the drive

Seagate Surveillance HDD Product Manual, Rev. A 2

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Introduction

1.1 About the SATA interface

The Serial ATA (SATA) interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages include:

• Easy installation and configuration with true plug-and-play connectivity. It is not necessary to set any jumpers

or other configuration options.

• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.

• Scalability to higher performance levels.

In addition, SATA makes the transition from parallel ATA easy by providing legacy software support. SATA was designed to allow users to install a SATA host adapter and SATA disk drive in the current system and expect all of the existing applications to work as normal.

The SATA interface connects each disk drive in a point-to-point configuration with the SATA host adapter. There is no master/slave relationship with SATA devices like there is with parallel ATA. If two drives are attached on one SATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0 (master) devices.

The SATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward compatibility with existing host systems and software. The Command and Control Block registers, PIO and DMA data transfers, resets, and interrupts are all emulated.

The SATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred to as the Shadow Register Block. All SATA devices behave like Device 0 devices. For additional information about how SATA emulates parallel ATA, refer to the “Serial ATA International Organization: Serial ATA Revision 3.0”. The specification can be downloaded from www.sata-io.org.

Note

The host adapter may, optionally, emulate a master/slave environment to host software where two devices on separate SATA ports are represented to host software as a Device 0 (master) and Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a master/slave environment manages two sets of shadow registers. This is not a typical SATA environment.

Seagate Surveillance HDD Product Manual, Rev. A 3

2.0 Drive Specifications

Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the following drive models:

ST4000VX000 ST3000VX002

2.1 Specification summary tables

The specifications listed in Table 1 are for quick reference. For details on specification measurement or definition, refer to the appropriate section of this manual.

Table 1 Drive specifications summary for 4TB and 3TB models

Drive Specification* ST4000VX000 ST3000VX002

Formatted capacity (512 bytes/sector)** 4000GB (4TB) 3000GB (3TB)

Guaranteed sectors 7,814,037,168 5,860,533,168

Heads 8

Disks 4

Bytes per sector (4K physical emulated at 512-byte sectors)

Default sectors per track 63

Default read/write heads 16

Default cylinders 16,383

Recording density (max) 1807kFCI 1550kFCI

Track density (avg) 340ktracks/in

Areal density (avg) 625Gb/in

Internal data transfer rate (max) 1813Mb/s

Maximum sustained data rate, OD read (MB/s) 180MB/s

ATA data-transfer modes supported PIO modes: 0 to 4

I/O data-transfer rate (max) 600MB/s

Cache buffer 64MB

Height (max) 26.1mm / 1.028 in

Width (max) 101.6mm /4.0 in (+ 0.010 in)

Length (max) 146.99mm / 5.787 in

Weight (typical) 610g / 1.345 lb

Average latency 5.1ms

Power-on to ready (max) <17.0s

Standby to ready (max) <17.0s

Average seek, read (typical) Average seek, write (typical)

Startup current (typical) 12V 2.0A

Voltage tolerance (including noise) 5V: ±5%

Ambient temperature (drive case temperature) 0° to 70°C (operating)

Temperature gradient 20°C per hour max (operating)

Relative humidity 5% to 90% (operating)

Relative humidity gradient (max) 30% per hour

Multiword DMA modes: 0 to 2

Ultra DMA modes 0 to 6

–40° to 70°C (non-operating)

30°C per hour max (nonoperating)

5% to 95% (nonoperating)

4096

<12.0ms <12.0ms

12V: ±10%

536Gb/in

Seagate Surveillance HDD Product Manual, Rev. A 4

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Drive Specifications

Table 1 Drive specifications summary for 4TB and 3TB models (continued)

Drive Specification* ST4000VX000 ST3000VX002

Wet bulb temperature (max) 37.7°C max (operating)

Altitude, operating –304m to 3048m

Altitude, non-operating (below mean sea level, max)

Operational Shock (max) 80 Gs at 2ms

Non-Operational Shock (max) 300 Gs at 2ms

Vibration, operating 2Hz to 22Hz: 0.25 Gs, Limited displacement

Vibration, non-operating 5Hz to 22Hz: 3.0 Gs

Drive acoustics, sound power

Idle***

Seek

Non-recoverable read errors 1 per 10

Annualized Failure Rate (AFR) <1%

Warranty To determine the warranty for a specific drive, use a web browser to access the

following web page: http://www.seagate.com/support/warranty-and-replacements/ From this page, click on “Check to see if the drive is under Warranty”. Users will be asked to provide the drive serial number, model number (or part number) and country of purchase. The system will display the warranty information for the drive.

Load/Unload cycles (25°C, 50% rel. humidity) 300,000 at 25°C, 50% rel. humidity

Supports Hotplug operation per the Serial ATA Revision 3.0 specification

40.0°C max (nonoperating)

(–1000 ft to 10,000 ft)

–304m to12,192m

(–1000ft to 40,000+ ft)

22Hz to 350Hz: 0.50 Gs

350Hz to 500Hz: 0.25 Gs

22Hz to 350Hz: 3.0 Gs

350Hz to 500Hz: 3.0 Gs

2.3 bels (typical)

2.4 bels (max)

2.5 bels (typical)

2.6 bels (max)

bits read

Yes

*All specifications above are based on native configurations.

** One GB equals one billion bytes and 1TB equals one trillion bytes when referring to hard drive capacity. Accessible capacity may vary

depending on operating environment and formatting.

*** During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and

power to operational levels.

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2.2 Formatted capacityy

Drive Specifications

Model

ST4000VX000 4000GB 7,814,037,168

Formatted capacity*

Guaranteed sectors

Bytes per sector

ST3000VX002 3000GB 5,860,533,168

*One GB equals one billion bytes and 1TB equals one trillion bytes when referring to hard drive capacity. Accessible capacity may vary depending

on operating environment and formatting.

2.2.1 LBA mode

When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.

See Section 4.3.1, "Identify Device command" (words 60-61 and 100-103) for additional information about 48-bit addressing support of drives with capacities over 137GB.

2.3 Default logical geometry

• Cylinders: 16,383

• Read/write heads: 16

• Sectors per track: 63

LBA mode

When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.

2.4 Recording and interface technology

Interface SATA

Recording method TGMR

Recording density

4TB 1807kFCI

3TB 1550kFCI

Track density (ktracks/inch avg) 340

Areal density (Gb/in2)

4TB 625

3TB 536

Internal data transfer rate (Mb/s max) 1813

Maximum sustained data transfer rate, OD read (MB/s) 180

I/O data-transfer rate (MB/s max) 600

Seagate Surveillance HDD Product Manual, Rev. A 6

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Drive Specifications

2.5 Physical characteristics

Maximum height 26.11mm / 1.028 in

Maximum width 101.6mm / 4.0 in (± 0.010 in)

Maximum length 146.99mm / 5.787 in

Typical weight 610g / 1.345 lb

Cache buffer 64MB

2.6 Seek time

Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using drive diagnostics. The specifications in the table below are defined as follows:

• Track-to-track seek time is an average of all possible single-track seeks in both directions.

• Average seek time is a true statistical random average of at least 5000 measurements of seeks between

random tracks, less overhead.

Typical seek times (ms) Read Write

Track-to-track 1.0 1.2

Average <12.0

Average latency 5.1

These drives are designed to consistently meet the seek times represented in this manual. Physical seeks,

Note

regardless of mode (such as track-to-track and average), are expected to meet the noted values. However, due to the manner in which these drives are formatted, benchmark tests that include command overhead or measure logical seeks may produce results that vary from these specifications.

2.7 Start/stop times

The start/stop times listed below are for 3TB and 4TB models.

Power-on to ready (in seconds) 15 (typical) / 17 (max)

Standby to ready (in seconds) 15 (typical) / 17 (max)

Ready to spindle stop (in seconds) 10 (typical) / 11 (max)

Time-to-ready may be longer than normal if the drive power is removed without going through normal OS powerdown procedures.

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