M
EDALIST HARD DRIVE
I
NSTALLATION GUIDE
D
RAFTDRARRFAT
1. ONE D
RIVE OR TWO
If you do not already have a hard drive in your computer
and you are installing only one new drive, you do not have
to change any jumper settings. In this case, skip ahead to
“Attaching Cables and Mounting the Drive.”
If you already have one hard drive in your computer and you
are installing a second drive, you must configure one drive as
a master and the other as a slave. The master drive will be the
“boot” drive (drive C), from which the computer loads system
software when it first starts up. To configure your new
Seagate drive as the master, place a jumper on pins 5 and 6
1
(see below). To configure the drive as a slave, remove all
jumpers. If you need to change the jumpers on your existing
hard drive, see the Disk Manager online manual, or contact
the drive manufacturer for master/slave jumper settings.
Medalist® 1720 (ST31720A)
AT A (IDE) Hard Drive
?
Master/slave
jumper settings
Drive is slave
Drive is master in single-
or dual-drive system
24
135
H
I
NSTALLATION INSTRUCTIONS
Installing your new Seagate® hard drive is as easy as 1, 2, 3
when you use this installation sheet. Follow the instructions in
this installation guide to install and configure your new drive. For
additional information and troubleshooting tips, see the back of this
sheet. If you have additional questions, call your computer dealer
or contact Seagate technical support. This symbol:
that additional information on a topic appears on the back of this
sheet.
B
EFORE YOU BEGIN
Caution. Do
not
format this drive without first
transferring the free Disk Manager software
that is stored on the drive. See the instructions below for details.
• Make sure your computer is turned off before you open the
case.
• Read the handling precautions at the right and inspect the
drive to make sure that it is not damaged.
• Save your foam-lined Seagate disc drive shipping container.
This box has been approved by Seagate for shipping a
Seagate disc drive. Using any other container or packing
material voids your drive warranty.
A
TTACHING CABLES AND MOUNTING THE DRIVE
1 If you are installing a new AT A interface cable, attach one
end of the cable to the interface connector on your computer or host adapter. The A T A cable must be no more than
18 inches long.
2 Thread the interface cable through the drive bay and attach
the connector at the end of the interface cable to your new
drive. If you have two drives, attach the second drive to
the second connector.
Pin 1
6
Caution. Make sure to align pin 1 on the com-
!
puter or host adapter interface connector with
pin 1 on your drive or drives. Pin 1 on the
interface cable is usually indicated by a stripe
along the edge of the cable.
indicates
W
HAT YOU NEED
• Straight-edge and Phillips screwdrivers
• Drive mounting screws
• An ATA host adapter and interface cable (max. length: 18
inches) with enough connectors for all your drives
• An unused drive power cable for your new drive
• A bootable DOS system diskette (Seagate recommends
using DOS Version 5.0 or later.)
• A blank 1.2-Mbyte or 1.4-Mbyte diskette to store the Disk
Manager software after you unload it from the drive
• If you are mounting this 3.5-inch drive in a 5.25-inch drive
bay, you need a mounting adapter or frame kit.
• If your computer’s drive bay is not designed for direct
mounting, you may need to attach drive-mounting rails to
the sides of the drive or frame kit.
3 Slide the drive carefully into the drive bay. Secure the drive
with four 6-32 x 0.25 mounting screws in either the sidemounting holes or the bottom-mounting holes. Do not overtighten the screws.The screws should not be inserted more
than one-quarter (0.25) inch into the mounting holes. Do
not use metric screws.
Note. To mount the drive in a 5.25-inch drive
bay, you need a mounting adapter or frame
kit. Contact your computer dealer. Some computers require drive mounting rails, which can
be obtained from your distributor or computer
manufacturer.
ANDLE WITH CARE
!
Disc drives are extremely fragile. Do not drop or jar
your drive.
Do not apply pressure or attach labels to the circuit board
or the top of the drive.
Keep the drive in its antistatic bag until you are ready
to install it.
Protect your computer and drive from static discharge by
making sure you are well grounded before touching any
electronic components. We recommend wearing a wrist
strap throughout the installation process.
Always handle the drive by its edges or frame.
Power
connector
Interface
connector
4 Attach a power cable to each drive. If your computer does
not have an unused power connector, you can purchase a
Y-shaped power cable from your computer dealer .
5 Check all cable connections and then replace your
computer’s cover . Continue to step 2 below.
Pin 1
2. C
REATING A DISK MANAGER DISKETTE
Seagate provides the Disk Manager program and other free
software on a temporary partition of your new hard disc. Disc
Manager provides a quick and easy way to format and partition your drive and allows older computers to access hard
drives with capacities greater than 528 Mbytes. Before you
can use this software, you must transfer it to a blank, bootable diskette.
Caution. You must transfer the free Disk
Manager software from your new hard drive
2
3A. I
3
to a diskette
drive
.
Follow these steps to create a Disk Manager diskette:
1 Insert a bootable DOS system diskette into drive A.
2 Turn your computer on. As your computer starts up, look
for instructions on running the system setup program
(sometimes called BIOS or CMOS setup). This is usually
done by pressing a special key, such as
F
1
, during startup. See your computer manual for details.
Press the appropriate key to run the system setup program.
3 Within the system setup program, find the hard-disc setup
menu. Then select “Drive Type 2” or specify a hard disc
with 615 cylinders, 4 heads and 17 sectors.
NSTALLING A DRIVE USING DISK MANAGER
1 Boot your computer from the bootable Disk Manager dis-
kette you created in step 2 above. Booting from a diskette
ensures that the Disk Manager installation does not conflict
with any terminate-and-stay-resident (TSR) programs.
2 At the DOS prompt, type DM and press
3 Follow the on-screen instructions until you see the
an Installation Option
a
(E)asy Disk Installation
4 Select either
Installation
.
(E)asy Disk Installation,
If you select
ates a single partition on your hard disc. However, if most
of your files are smaller than 50 Kbytes, you may want to
create several smaller partitions to make more efficient
use of your hard disc space. To create several smaller
partitions, select
Disk Manager main menu.
5 At this point, Disk Manager lists all the hard drives that it
can recognize. You should see your new Seagate drive and
your existing hard drive, if any.
If any hard drive is not recognized, exit Disk Manager and
turn off your computer. Check all cables, jumpers and
BIOS settings. Then run Disk Manager again.
before you format your new
DELETE, ESC
ENTER
menu.
or
(A)dvanced Disk
Disk Manager cre-
(A)dvanced Disk Installation
.
from the
Select
C
4 Save your changes and restart your computer from the
DOS diskette.
5 After your computer starts up, type A:\format a: /s to
create a formatted system diskette. Then press
6 When prompted, insert a blank diskette into drive A. This
will be your bootable Disk Manager diskette.
7 After the new diskette is formatted, press the
and
DELETE
keys simultaneously to reboot your computer
from the newly formatted diskette.
8 After your computer starts up, type c:\seamove (if your
new Seagate drive is drive D, type d:\seamove).
The Seamove program transfers several files from your
new hard disc to your Disk Manager diskette. After transferring the files, Seamove deletes the temporary partition
that held them.
, or
Continue to the next section, “Configuring Your Computer.”
6 If Disk Manager recognizes all your drives, select the
drive you want to install and press
partitions and formats the drive. If your new drive is the
master drive (Drive C), Disk Manager also configures the
drive so that you can boot from it.
Note. If your computer cannot accommodate
hard drives with capacities greater than 528
Mbytes, Disk Manager installs a
Overlay
(DDO) on your hard disc. If this driver
has been installed, you should see a blue Disk
Manager banner each time you boot your computer. See the Disk Manager online manual for
details.
7 Follow the instructions in the post-installation screens.
ENTER
. Disk Manager
Dynamic Drive
YOU’RE
ENTER
CTRL, ALT
DONE
.
ONFIGURING YOUR COMPUTER
3B. S
3
!
Before you format or partition your new drive, you must configure your computer’s BIOS so that the computer can recognize your new drive.
1 Turn your computer on. As your computer starts up, watch
the screen for a message describing how to run the system setup program (sometimes called BIOS or CMOS
setup). This is usually done by pressing a special key, such
as
DELETE, ESC
or
F
1
manual for details. Press the appropriate key to run the
system setup program.
2 Enable LBA mode if it is available. Many BIOS use the logi-
cal block addressing (LBA) to access drives with capacities greater than 528 Mbytes.
3 If your BIOS provides automatic drive detection (an
“Auto” drive type), select this option. This allows your
computer to configure itself automatically for your new
drive.
If your BIOS does not provide automatic drive detection,
select “User-defined” drive settings. If your computer
supports LBA addressing, enter the LBA cylinder, head
and sector values for your drive from the table at the
top of the next column. If your computer does not support LBA addressing, enter the CHS values from the
table.
TANDARD
!
Drive Partitioning
Partitioning a hard drive divides it into sections (partitions)
that behave as separate logical drives (labeled C, D, E, etc.).
b
In creating partitions, keep in mind that the larger the partition,
the more drive space is taken up in unused clusters. For this
reason, if most of your files are smaller than 50 Kbytes, you
should use partitions of 1 Gbyte or less. To partition your new
drive:
1 Insert a bootable DOS diskette in your diskette drive and
restart your computer.
2 Insert a DOS program diskette that contains the FDISK.EXE
and FORMAT .COM programs into your diskette drive. At the
A: prompt, type FDISK and press
3 If you have two hard drives installed, the FDISK menu
displays five options. Option five allows you to select the
drive you want to partition. Make sure that your new drive
is selected.
4 Press 1 to select “Create DOS partition or logical DOS
drive.” Then press
, during startup. See your computer
DOS I
NSTALLA TION
Caution. Partitioning or formatting a drive
erases all data on it. Seagate assumes no
liability if you erase your data.
ENTER
ENTER
.
.
Addressing Cylinders Heads Sectors
ST31720A
LBA addressing 82 6 64 63
CHS addressing 3,305 16 63
Note. This drive does not use the
precomp
or
landing zone
these parameters to zero.
4 Save the settings and exit the System Setup program
(your computer will automatically reboot).
After you configure your computer, we recommend that you
use Disk Manager to partition and format your drive. If your
computer was built before mid-1994, you probably will not be
able to access the full capacity of your new drive unless you
use Disk Manager.
If you want to use Disk Manager to format and partition your
new drive, continue to Section 3A, “Installing a Drive Using
Disk Manager,” below .
If you do not want to use Disk Manager, you can use the standard DOS commands to partition and format your drive, as
described in Section 3B.
5 Press 1 again to select “Create primary DOS partition.”
Then press
ENTER
. Create your first drive partition. If you
are creating a partition that will be used to boot your computer (drive C), make sure that the partition is marked
active
.
6 Create an extended partition and additional logical drives,
as necessary, until all the space on your new hard drive
has been partitioned.
7 When the partitioning is complete, FDISK reboots your
computer.
Drive Formatting
At the A: prompt, type format d: /s, where d is the letter of
your first new partition. Repeat the format process for all the
new partitions you have created.
Caution. Make sure to use the correct drive
!
letters. If you format a drive that contains
data, you erase all data on that drive.
After you format your new drive, it is ready to use.
write
parameters. Set
YOU’RE
DONE
!
A
DDITIONAL INSTALLATION OPTIONS
Cable Select Jumper
Some computers differentiate between master and slave drives using
specially designed interface cables that have the line to pin 28 (the Cable
Select pin) removed or cut at one connector. The connector that has pin
28 disabled is the slave drive. See your computer manual to determine
whether your computer supports this feature. To configure your
Seagate drive for cable select, place a jumper as shown in the illustration
below.
Enable Cable Select
A
DVANCED DISK MANAGER OPTIONS
The Disk Manager Online Manual
Disk Manager contains an extensive online manual. This manual includes
detailed installation instructions, troubleshooting and a list of master/
slave jumper settings for many popular hard drives. To view the Disk
Manager online manual, insert the Disk Manager diskette into drive A
and type A:\DM /H. Then press
from within Disk Manager by selecting
main menu.
Booting from a Diskette
If Disk Manager installs the dynamic drive overlay (DDO) to access the full
capacity of your drive, the DDO must load into memory before the
operating system loads. This occurs automatically when you boot from
your hard drive (drive C). However, if you boot from a diskette, the DDO
will not be loaded and you will not be able to access your hard drive. The
following procedure allows you to boot from a diskette and still access
your hard drive.
1
Boot the computer from the hard disc (with no diskette in the
diskette drive).
2
When the Disk Manager banner appears on the screen, immediately
press the
SPACEBAR
3 Insert your boot diskette and press the
If you boot from a diskette regularly, you can create a Dynamic Drive
Overlay boot diskette. It loads DDO into memory, then loads the
operating system. See the Disk Manager online manual for more
information about creating a dynamic drive overlay boot diskette.
Supported Operating Systems
The Disk Manager dynamic drive overlay provides support for drives
with capacities greater than 528 Mbytes under MS-DOS, Windows 3.
Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM upgrade
drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0 (requires DM
upgrade drivers).
Before you install a non-DOS operating system on the drive, install DOS
and Disk Manager and make sure that the drive is bootable. Instructions
for running the dynamic drive overlay with other operating systems are
available in the Disk Manager online manual.
Removing the Dynamic Drive Overlay
If Disk Manager installs a dynamic drive overlay (DDO) and you do not
need this software to access the full capacity of your drive, you can
remove the dynamic drive overlay without losing your data. However,
you will lose access to the full capacity of your drive unless you have
another method for accessing high-capacity drives. Follow the
instructions below to remove a DDO from a drive.
Caution. Before you attempt to remove a DDO,
!
back up the data on your hard disc. Also, run
CHKDSK, SCANDISK or a third-party equivalent to
detect and repair any damaged files before you
follow the procedure below. If the DDO migration
program encounters a serious file problem or is
interrupted by a power loss or hardware failure,
the migration will fail and your data will be lost.
1 Boot the computer to Drive C.
2 Insert your Disk Manager diskette into Drive A.
3 Type A:\dm to start Disk Manager.
4 Select the
5 Select
(M)aintenance Menu
6 Select
(M)igrate Dynamic Drive
your drive so that it can be accessed without the DDO. The migration
may take up to an hour to complete, depending on the size of your
drive.
7 When the migration program has finished, exit Disk Manager.
8 Remove the diskette and reboot the computer. Enter your system
setup program (see your system manual for details).
9 Configure the hard drive with the Cylinder/Head/Sector parameters
shown for your drive in the table in Section 2, “Configuring Your
Computer,” on the front side of this sheet. Save your changes and
exit the system setup program.
10 When your computer has rebooted, insert the Disk Manager diskette
into drive A.
11 Type A:\dm and choose the
Uninstall (D)isk Manager
12 Select
13 Select the correct drive to uninstall.
14 When the uninstall is complete, exit Disk Manager and reboot.
Note. Disk Manager can also remove a drive
overlay placed by the EZ-Drive program. Select
(C)onvert Drive Format from the Maintenance
Menu.
ENTER
. You can also view the online manual
(V)iew/Print Online Manual
(you have about 2 seconds).
Select Installation Options Menu
SPACEBAR
.
. This program moves the data on
Maintenance Menu
.
in the
again.
x,
.
.
T
ROUBLESHOOTING
Basic Troubleshooting
If you have installed your drive and it does not function properly,
perform the following basic checks:
Warning. Always turn off the computer before
changing jumpers or unplugging cables and
cards. Wear a ground strap or take other
antistatic precautions when working on your
computer or handling electronic components.
Verify compatibility. Verify that the host adapter and the drive are
•
appropriately matched to each other and to your computer. Refer to
the relevant documentation for details.
Check all cards. Verify that all cards are seated in their slots on the
•
motherboard and are secured with mounting screws.
Check all connectors and cables. Make sure all ribbon and power
•
cables are securely connected. Ribbon cables are easily damaged,
especially at the connector. Try a new cable that is known to be good.
Make sure that no connector pins are bent. Verify that pin 1 on the
interface cable is aligned with pin 1 on the drive and host adapter (see
the figures and instructions on the front of this sheet).
Verify jumper settings. Review the instructions on this sheet and in
•
your host adapter installation guide (if any). Make sure that all
appropriate jumpers are installed or removed as necessary.
Check your power-supply specifications. Each time you add a new
•
device to your computer, make sure that your computer’s internal
power supply can support the total power demand. If necessary,
consult your dealer for a new power supply.
Verify the drive-type settings in the system setup program. The
•
drive-type settings in the system BIOS must not exceed the physical
specifications of your drive. Also, the settings must not exceed the
limitations set by the operating system and BIOS.
Check for viruses. Before you use someone else’s diskette in your
•
system for the first time, scan the diskette for viruses.
Advanced Troubleshooting
If you have performed the preceding basic checks but the problem
persists, follow these guidelines for troubleshooting specific cases:
The screen remains blank when you power up the system.
Make sure the monitor is plugged in and turned on.
•
Check all cards.
•
Make sure the video card is seated in its slot and secured with
•
mounting screws.
Turn off the computer and remove the drive host adapter. If the
•
screen turns on after you reboot, the host adapter may be
incompatible or defective. If so, see your dealer.
The system does not recognize the drive.
Check all cables.
•
Make sure the power supply is adequate for system needs.
•
Reboot the computer and listen to make sure the drive motor starts
•
up. If the drive is very quiet, it may be difficult to hear its discs reach
operating speed. If the drive motor does not start up, recheck all drive
cables.
Verify that for each drive, a drive-type is listed in the system setup
•
program.
If the drive is to be the master drive with a non-ATA-compatible slave,
•
set the jumpers on the drive as shown in the illustration below.
Drive is master with
non-ATA-compatible slave
Try rebooting your computer by pressing the
•
simultaneously. If the drive is recognized after you reboot the system,
the computer BIOS test may have completed before the drive was
ready.
One solution is to slow the processor speed during startup. If your
computer has a turbo switch, set it to slow speed before turning the
computer on. If there is no turbo switch, you may be able to use
keyboard commands; see your computer manual for details. After the
computer is up and running, return the processor to the fast speed.
Another solution is to warm-boot your computer after every power-on.
Check for I/O address conflicts. To isolate the conflict, verify that the
•
drive and host adapter are compatible with your computer. Turn off
the computer and remove all the peripheral adapter cards except for
the video card and host adapter. If the computer recognizes the drive
when you reboot the computer, turn off the computer. Reinstall the
other peripheral cards, one at a time, until the conflict recurs. After
you have isolated the source of the address conflict, you can resolve
the conflict by changing the I/O address of the peripheral that appears
to cause the conflict.
If Disk Manager has installed the DDO on your hard drive and you
•
have booted directly from a diskette, the information in the boot
record for the drive may not have been loaded. Make sure there is no
diskette in Drive A and reboot. If you want to boot from the diskette,
follow the “Booting from a Diskette” instructions under “Advanced
Disk Manager Options.”
The dealer partitioned and formatted the drive for you in the store,
but the drive does not respond when you install it.
Reboot the computer and make sure the drive spins up. Check all
•
cables.
Make sure the power supply is adequate for system needs.
•
Make sure the DOS version the dealer used to partition and format the
•
drive is the same version you have installed in your computer. If it
isn’t, see your dealer.
Verify the drive-type values in the system setup program. You must
•
install the drive using the same drive-type values your dealer used to
partition the drive.
Check for I/O address conflicts between peripheral cards.
•
Check for viruses.
•
CTRL, ALT
and
DELETE
keys
The system hangs in FDISK or fails to create or save the partition
record.
Check all cables.
•
Your DOS diskette may be corrupted. Try using a backup DOS diskette.
•
Make the partitions smaller.
•
Change the interrupt jumper setting on the host adapter.
•
Some BIOS have a Track 0 protection feature that protects Track 0
•
from viruses. This can cause FDISK to hang the system. You must
disable this feature in the system setup program before you can use
FDISK. See your computer reference guide for assistance. Make sure
you re-enable this important feature when FDISK is done.
The system error message, “Drive not Ready,” appears.
Check all cable connections. Make sure that pin 1 of the drive is
•
connected to pin 1 of the hard-disc controller or host adapter.
Make sure the power supply is adequate for system needs.
•
Reboot the computer and make sure the drive spins up.
•
The FDISK error message, “No Fixed Disk Present,” appears.
Make sure the power supply is adequate for system needs.
•
Verify the drive-type values in the system setup program.
•
Check for I/O address conflicts.
•
The drive does not format to full capacity.
Verify the drive-type values in the system setup program. One of the
•
following problems may have occurred:
– The values may be set with an incorrect translation characteristic.
– You may have entered a parameter value that exceeds the physical
capacity of the drive.
– You entered a translation characteristic that does not take full
advantage of the drive’s capacity.
– The drive’s physical specifications exceed the translation limits
imposed by the BIOS.
Caution. If you change the drive-type values in
!
the system setup program, you must partition
and format the drive again.
on the drive.
If you have partitioned the drive into individual logical drives, you may
•
need to make the partitions smaller for the computer to access the full
drive capacity.
If your computer supports LBA mode, you may need to enable LBA
•
mode in the system setup program to access the full capacity of the
drive. Refer to your computer’s reference guide to find out how to
enable LBA.
The DOS messages “Disk Boot Failure,” “Non-System Disk” or
“No ROM Basic – SYSTEM HALTED” appear .
Reinstall the DOS system files using the DOS SYS utility.
•
Check all cables.
•
Use FDISK to verify that the primary partition is active.
•
Check for viruses.
•
The system error message, “HDD controller failure” appears.
Confirm the jumper settings on the drive.
•
Verify the drive-type settings in the system setup program.
•
32-bit Disk Access under Windows 3.1
The 32-bit disk access feature in Windows 3.1 does not work with drives
that have capacities greater than 528 Mbytes. If you want to use 32-bit
disk access under Windows 3.1, install the Seagate replacement 32-bit
access driver, SEG32BIT.386, located on your Disk Manager diskette.
Note. If you install Windows 3.1 on a highcapacity hard drive, the first time you start
Windows you may see a message suggesting that
you disable 32-bit disk access. Choose to disable
32-bit disk access to open Windows.
Use the following procedure to install the Seagate 32-bit disk access
replacement driver (from within Windows).
1 Insert your Disk Manager diskette into Drive A.
2
Open the Windows Program Manager menu and select File.
3
Select Run.
4
In the command line box, type a:\stsetup and then press
5
Read the license agreement that appears on the screen. If you agree
to the terms, select
6
The next screen lists the features that the SEG32BIT.386 driver
supports. If your computer supports these features, they will be
active in 32-bit disk access mode for all drives that support them.
Select
Install Driver
7 Enable the 32-bit disk access option in the Windows control panel as
follows:
a) Open the Windows Control Panel.
b) Select
386 Enhanced
c) Select
Virtual Memory
d) Select
Change>>
e) Select
Use 32-Bit Disk Access
feature).
f) Save the change.
S
EAGATE TECHNICAL SUPPORT SERVICES
If you need assistance installing your drive, consult your dealer. Dealers are
familiar with their unique system configurations and can help you with
system conflicts and other technical issues. If you need additional assistance
with your Seagate drive or other Seagate products, use one of the Seagate
technical support services listed below.
®
SeaFONE
Seagate’s new 800 number (1-800-732-4283) allows toll-free access to
automated self-help services, providing answers to commonly asked
questions, troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a touch-tone
phone. International callers can reach this automated self-help service at
408-456-4496.
This erases any data
Accept Agreement
to continue.
.
.
.
(an X in the box enables the
to continue.
ENTER
1-800-SEAGATE
.
Online Services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate’s entire
product line. You can also download software for installing and analyzing
your drive.
SeaNET
You can obtain technical information about Seagate products over
the Internet from Seagate’s World Wide Web home page
(http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com).
You can also send E-mail with your technical questions to
DiscSupport @ Seagate.com.
Seagate CompuServe Forum
Online technical support for Seagate products is available on CompuServe.
To access our technical support forum, type go seagate. This forum
provides information similar to that found on SeaBOARD. In addition, you
can type questions or browse through previous questions and answers on
the forum messages.
®
SeaBOARD
SeaBOARD is a computer bulletin board system that contains information
about Seagate disc and tape drive products and is available 24 hours daily.
Set your communications software to eight data bits, no parity and one stop
bit (8-N-1).
Location Phone number Location Phone number
Australia 61-2-9756-2359 Taiwan 886-2-719-6075
England 44-1628-478011 Thailand 662-531-8111
France 33 1-48 25 35 95 USA 408-434-1080
Germany 49-89-140-9331
FAX Services
®
SeaFAX
You can use a touch-tone telephone to access Seagate’s automated FAX
system to receive technical support information by return FAX. This service
is available 24 hours daily.
Location Phone number Location Phone number
Australia 61-2-9756-5170 USA 1-800-SEAGATE
England 44-1628-894084 408-456-4496
Seagate Technical Support FAX
You can FAX questions or comments to technical support specialists
24 hours daily. Responses are sent during business hours.
Location Phone number Location Phone number
Australia 61-2-9725-4052 Japan 81-3-5462-2979
England 44-1628-890660 Korea 82-2-556-7294/4251
France 33 1-46 04 42 50 Singapore 65-488-7528
Germany 49-89-1430-5100 Taiwan 886-2-715-2923
Hong Kong 852-2368 7173 USA 408-944-9120
Direct-Support Services
Seagate Technical Support
For one-on-one help, you can talk to a technical support specialist
during local business hours. Before calling, note your system
configuration and drive model number (ST
Location Phone number Location Phone number
Australia 61-2-9725-3366 Korea 82-2-556-8241
England 44-1628-894083 Singapore 65-488-7584
France 33 1-41 86 10 86 Taiwan 886-2-514-2237
Germany 49-89-140-9332 USA 1-800-SEAGATE
Hong Kong 852-2368 9918 408-456-4496
SeaTDD
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00
5:00
P.M
. (Pacific time) Monday through Friday.
S
TORING AND SHIPPING YOUR DRIVE
Keep your original box and packing
materials for storing or shipping
your drive. The box has a
Approved Package
a drive in an unapproved container
voids the warranty. Call your
authorized Seagate distributor to
purchase additional boxes. The
illustration to the right shows how
a drive fits in an approved singlepack box, including the packing
materials.
Warranty. See your authorized Seagate
distributor or dealer. Preinstalled or
bundled software is provided “as is.” There
are no warranties of merchantability or
fitness for a particular purpose. All such
warranties are expressly and specifically disclaimed.
Maintenance and repair. Seagate drives do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the warranty. Seagate customer-service centers
are the only facilities authorized to repair Seagate drives.
Electromagnetic Compliance for the European Union. This model complies with the
European Union requirements of the Electromagnetic Compatibility Directive 89/336/
EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and Directive
93/68/EEC of 22 July 1993.
Compliance of this drive, as a system component, was confirmed with a test system. We
cannot guarantee that your system will comply. The drive is not meant for external use
(without properly designed enclosure, shielded I/O cable, etc.).
Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale
Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks
werden 4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale
Länge der Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der
Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden
benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die
Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten un der Festplatte
dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte entfernen Sie
nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Laufwerkes muss den
Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaNET, SeaTDD, Medalist and the
Medalist logo are either trademarks or registered trademarks of Seagate Technology, Inc.
or one of its subsidiaries. All other trademarks or registered trademarks are the property
of their respective owners.
Seagate reserves the right to change, without notice, product offerings or
specifications. No part of this publication may be reproduced in any form without
written permission from Seagate Technology, Inc.
© 1997 Seagate Technology, Inc.
920 Disc Drive, Scotts Valley, CA 95066, USA
Publication Number: 21200064-001, Rev. A, April 1997, Printed in USA
Seagate
label. Shipping
xxxxxx
).
408-944-9121
A.M
. to 11:15 A.M. and 12:30 P.M. to
Foam
Antistatic bag
Drive
Foam