Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology LLC. SeaTools, SeaFONE, SeaBOARD, and SeaTDD are either registered
trademarks or trademarks of Seagate Technology LLC. Other product names are registered
trademarks or trademarks of their owners.
Seagate reserves the right to change, without notice, product offerings or specifications. No
part of this publication may be reproduced in any form without written permission of Seagate
• High instantaneous (burst) data-transfer rates (up to 300 Mbytes per second).
• Perpendicular recording technology provides the drives with increased areal density.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Native Command Queueing with command ordering to increase performance in demanding applications.
• Full-track multiple-sector transfer capability without local processor intervention.
• Quiet operation.
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Supports latching SATA cables and connectors.
Barracuda ES Serial ATA Product Manual, Rev. B1
Page 8
1.1About the Serial ATA interface
The Serial ATA interface provides several advantages over the traditional (parallel) ATA interface. The prim ary
advantages include:
• Easy installation and configuration with true plug-and-play connectivity. It is not necessary to set any jumpers or other configuration options.
• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.
• Scalability to higher performance levels.
In addition, Serial ATA makes the transition from parallel A TA easy by providing legacy software support. Serial
ATA was designed to allow you to install a Serial ATA host adapter and Serial ATA disc drive in your current
system and expect all of your existing applications to work as normal.
The Serial ATA interface connects each disc drive in a point-to-point configuration with the Serial ATA host
adapter. There is no master/slave relationship with Serial ATA devices like there is with parallel ATA. If two
drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they
were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0
(master) devices.
Note.The host adapter may, optionally, emulate a master/slave environment to host software where two
devices on separate Serial ATA ports are represented to host software as a Device 0 (master) and
Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a
master/slave environment manages two sets of shadow registers. This is not a typical Serial ATA
environment.
The Serial ATA host adapter and drive share the function of emulating parallel ATA device behavior to provide
backward compatibility with existing host systems and software. The Command and Control Block registers,
PIO and DMA data transfers, resets, and interrupts are all emulated.
The Serial ATA host adapter contains a set of register s that shadow the content s of the traditional de vice registers, referred to as the Shadow Register Block. All Serial ATA devices behave like Device 0 devices. For additional information about how Serial ATA emulates parallel ATA, refer to the “S erial ATA: High Speed Serialized
AT Attachment” specification. The specification can be downloaded from www .serialata.org.
2Barracuda ES Serial ATA Product Manual, Rev. B
Page 9
2.0Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal
power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the
following drive models:
The specifications listed in the following tables are for quick refere nce. For details on specification measurement or definition, see the appropriate section of this manual.
Barracuda ES Serial ATA Product Manual, Rev. B3
Page 10
Table 1: Drive specifications summary for 750 Gbyte models
Drive specificationST3750640NSST3750840NS
Formatted Gbytes (512 bytes/sector)*750
Guaranteed sectors1,465,149,168
Heads88
Discs44
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, KBPI (kbits/in max)926
Track density, KTPI (ktracks/in avg.)145
Areal density, (Gbits/in2 avg)128.2
Spindle speed (RPM)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate OD (Mbytes/sec max)78
I/O data-transfer rate (Mbytes/sec max)300
ATA data-transfer modes supportedPIO modes 0–4
Cache buffer16 Mbytes8 Mbytes
Height (mm max)26.1 mm (1.028 inches)
Width (mm max)101.6 mm (4.000 inches) +/- 0.010 inches
Length (mm max)146.99 mm (5.787 inches)
Weight (max)720 grams
Average latency4.16 msec
Power-on to ready (sec max)15 sec
Standby to ready (sec max)15 sec
Track-to-track seek time (msec typical)<0.8 read; <1.0 write
Average seek, read (msec typical)<8.5
Average seek, write (msec typical)<10.0
Startup current (typical) 12V (peak)2.8 amps
Voltage tolerance (including noise)5V ± 5%
Ambient temperature5° to 55°C (operating)
Temperature gradient (°C per hour max)20°C (operating)
Relative humidity5% to 90% (operating)
Relative humidity gradient30% per hour max
Wet bulb temperature (°C max)37.7 (operating)
Altitude, operating–60.96 m to 3,048 m
Altitude, nonoperating
(below mean sea level, max)
Operational Shock (max at 2 msec)63 Gs
Non-Operational Shock (max at 2 msec)300 Gs
Supports Hotplug operation per Serial ATA Revision 2.5
specification
22–350 Hz: 0.50 Gs
350–500 Hz: 0.25 Gs
22–350 Hz: 5.0 Gs
350–500 Hz: 1.0 Gs
3.0 (max)
3.9 (max)
15
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. You will be asked
to provide the drive serial number, model number (or part number) and
country of purchase. The system will display the warranty information for
your drive.
50,000
Yes
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**During periods of drive idle, some offline a ctivity may occur according to the S.M.A.R.T. specification, which may incr ease acoustic and
power to operational levels.
Barracuda ES Serial ATA Product Manual, Rev. B5
Page 12
Table 2: Drive specifications summary for 500 Gbyte models
Drive specificationST3500630NSST3500830NS
Formatted Gbytes (512 bytes/sector)*500
Guaranteed sectors976,773,168
Heads6
Discs3
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, KBPI (kbits/in max)813
Track density, KTPI (ktracks/in avg.)145
Areal density, (Gbits/in2 avg)114.4
Spindle speed (RPM)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate OD (Mbytes/sec max)72
I/O data-transfer rate (Mbytes/sec max)300
ATA data-transfer modes supportedPIO modes 0–4
Cache buffer16 Mbytes8 Mbytes
Height (mm max)26.1 mm (1.028 inches)
Width (mm max)101.6 mm (4.000 inches) +/- 0.010 inches
Length (mm max)146.99 mm (5.787 inches)
Weight (max)635 grams
Average latency (msec)4.16
Power-on to ready (sec max)15 sec
Standby to ready (sec max)15 sec
Track-to-track seek time (msec typical)<0.8 (read), <1.0 (write)
Average seek, read (msec typical)<8.5
Average seek, write (msec typical)<10.0
Startup current (typical) 12V (peak)2.8 amps
Voltage tolerance (including noise)5V ± 5%
Ambient temperature5° to 55°C (operating)
Temperature gradient (°C per hour max)20°C (operating)
Relative humidity5% to 90% (operating)
Relative humidity gradient30% per hour max
Wet bulb temperature (°C max)37.7 (operating)
Altitude, operating–60.96 m to 3,048 m
Altitude, nonoperating
(below mean sea level, max)
Operational Shock (max at 2 msec)63 Gs
Non-Operational Shock (max at 2 msec)300 Gs
Supports Hotplug operation per SATA II
specification
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**During periods of drive idle, some offline a ctivity may occur according to the S.M.A.R.T. specification, which may incr ease acoustic and
power to operational levels.
22–350 Hz: 0.50 Gs
350–500 Hz: 0.25 Gs
22–350 Hz: 5.0 Gs
350–500 Hz: 1.0 Gs
2.8 (max)
3.5 (max)
15
bits read
To determine the warra nty for a specific drive, use a web browser to access
the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. You will be asked to
provide the drive serial number, model number (or part number) and country
of purchase. The system will display the warranty information for your drive.
50,000
Yes
Barracuda ES Serial ATA Product Manual, Rev. B7
Page 14
Table 3: Drive specifications summary for 400 Gbyte models
Drive specificationST3400620NSST3400820NS
Formatted Gbytes (512 bytes/sector)*400
Guaranteed sectors781,422,768
Heads5
Discs3
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, KBPI (kbits/in max)781
Track density, KTPI (ktracks/in avg.)145
Areal density, (Gbits/in2 avg)128.2
Spindle speed (RPM)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate OD (Mbytes/sec max)72
I/O data-transfer rate (Mbytes/sec max)300
ATA data-transfer modes supportedPIO modes 0–4
Cache buffer16 Mbytes8 Mbytes
Height (mm max)26.1 mm (1.028 inches)
Width (mm max)101.6 mm (4.000 inches) +/- 0.010 inches
Length (mm max)146.99 mm (5.787 inches)
Weight (max)635 grams
Average latency (msec)4.16
Power-on to ready (sec max)15 sec
Standby to ready (sec max)15 sec
Track-to-track seek time (msec typical)<0.8 (read), <1.0 (write)
Average seek, read (msec typical)<8.5
Average seek, write (msec typical)<10.0
Startup current (typical) 12V (peak)2.8 amps
Voltage tolerance (including noise)5V ± 5%
Ambient temperature5° to 55°C (operating)
Temperature gradient (°C per hour max)20°C (operating)
Relative humidity5% to 90% (operating)
Relative humidity gradient30% per hour max
Wet bulb temperature (°C max)37.7 (operating)
Altitude, operating–60.96 m to 3,048 m
Altitude, nonoperating
(below mean sea level, max)
Operational Shock (max at 2 msec)63 Gs
Non-Operational Shock (max at 2 msec)300 Gs
Supports Hotplug operation per SATA II
specification
22–350 Hz: 0.50 Gs
350–500 Hz: 0.25 Gs
22–350 Hz: 5.0 Gs
350–500 Hz: 1.0 Gs
2.8 (max)
3.5 (max)
15
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. Y ou will be asked
to provide the drive serial number, model number (or part number) and
country of purchase. The system will display the warranty information for
your drive.
50,000
Yes
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**During periods of drive idle, some offline a ctivity may occur according to the S.M.A.R.T. specification, which may incr ease acoustic and
power to operational levels.
Barracuda ES Serial ATA Product Manual, Rev. B9
Page 16
Table 4: Drive specifications summary for 320 Gbyte models
Drive specificationST3320620NSST3320820NS
Formatted Gbytes (512 bytes/sector)*320
Guaranteed sectors625,142,448
Heads4
Discs2
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, KBPI (kbits/in max)781
Track density, KTPI (ktracks/in avg.)145
Areal density, (Gbits/in2 avg)114.4
Spindle speed (RPM)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate OD (Mbytes/sec max)72
I/O data-transfer rate (Mbytes/sec max)300
ATA data-transfer modes supportedPIO modes 0–4
Cache buffer16 Mbytes8 Mbytes
Height (mm max)26.1 mm (1.028 inches)
Width (mm max)101.6 mm (4.000 inches) +/- 0.010 inches
Length (mm max)146.99 mm (5.787 inches)
Weight (max)635 grams
Average latency (msec)4.16
Power-on to ready (sec max)15 sec
Standby to ready (sec max)15 sec
Track-to-track seek time (msec typical)<0.8 (read), <1.0 (write)
Average seek, read (msec typical)<8.5
Average seek, write (msec typical)<10.0
Startup current (typical) 12V (peak)2.8 amps
Voltage tolerance (including noise)5V ± 5%
Ambient temperature5° to 55°C (operating)
Temperature gradient (°C per hour max)20°C (operating)
Relative humidity5% to 90% (operating)
Relative humidity gradient30% per hour max
Wet bulb temperature (°C max)37.7 (operating)
Altitude, operating–60.96 m to 3,048 m
Altitude, nonoperating
(below mean sea level, max)
Operational Shock (max at 2 msec)63 Gs
Non-Operational Shock (max at 2 msec)350 Gs
Supports Hotplug operation per SATA II
specification
22–350 Hz: 0.50 Gs
350–500 Hz: 0.25 Gs
22–350 Hz: 5.0 Gs
350–500 Hz: 1.0 Gs
2.8 (max)
3.5 (max)
15
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. Y ou will be asked
to provide the drive serial number, model number (or part number) and
country of purchase. The system will display the warranty information for
your drive.
50,000
Yes
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**During periods of drive idle, some offline a ctivity may occur according to the S.M.A.R.T. specification, which may incr ease acoustic and
power to operational levels.
Barracuda ES Serial ATA Product Manual, Rev. B11
Page 18
Table 5: Drive specifications summary for 250 Gbyte models
Drive specificationST3250620NSST3250820NS
Formatted Gbytes (512 bytes/sector)*250
Guaranteed sectors488,397,168
Heads3
Discs2
Bytes per sector512
Default sectors per track63
Default read/write heads16
Default cylinders16,383
Recording density, KBPI (kbits/in max)813
Track density, KTPI (ktracks/in avg.)145
Areal density, (Gbits/in2 avg)114.4
Spindle speed (RPM)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate OD (Mbytes/sec max)72
I/O data-transfer rate (Mbytes/sec max)300
ATA data-transfer modes supportedPIO modes 0–4
Cache buffer16 Mbytes8 Mbytes
Height (mm max)26.1 mm (1.028 inches)
Width (mm max)101.6 mm (4.000 inches) +/- 0.010 inches
Length (mm max)146.99 mm (5.787 inches)
Weight (max)580 grams (1.28 lb.)
Average latency (msec)4.16
Power-on to ready (sec max)11 sec
Standby to ready (sec max)15 sec
Track-to-track seek time (msec typical)<0.8 (read), <1.0 (write)
Average seek, read (msec typical)<8.5
Average seek, write (msec typical)<10.0
Startup current (typical) 12V (peak)2.8 amps
Voltage tolerance (including noise)5V ± 5%
Ambient temperature5° to 55°C (operating)
Temperature gradient (°C per hour max)20°C (operating)
Relative humidity5% to 90% (operating)
Relative humidity gradient30% per hour max
Wet bulb temperature (°C max)37.7 (operating)
Altitude, operating–60.96 m to 3,048 m
Altitude, nonoperating
(below mean sea level, max)
Operational Shock (max at 2 msec)63 Gs
Non-Operational Shock (max at 2 msec)350 Gs
Supports Hotplug operation per SATA II
specification
22–350 Hz: 0.50 Gs
350–500 Hz: 0.25 Gs
22–350 Hz: 5.0 Gs
350–500 Hz: 1.0 Gs
2.8 (max)
3.5 (max)
15
bits read
To determine the warranty for a specific drive, use a web browser to
access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Y our Warranty” link. You will be asked
to provide the drive serial number, model number (or part number) and
country of purchase. The system will display the warranty information for
your drive.
50,000
Yes
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
**During periods of drive idle, some offline a ctivity may occur according to the S.M.A.R.T. specification, which may incr ease acoustic and
*One Gbyte equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment
and formatting.
Formatted
capacity*
Guaranteed
sectors
Bytes per sector
2.2.1LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,
where n is the number of guaranteed sectors as defined above.
See Section 4.3.1, "Identify Device command" (words 60-61 and 100-103) for additional information about 48bit addressing support of drives with capacities over 137 Gbytes.
2.3Default logical geometry
CylindersRead/write headsSectors per track
16,3831663
LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,
where n is the number of guaranteed sectors as defined above.
14Barracuda ES Serial ATA Product Manual, Rev. B
Page 21
2.4Recording and interface technology
750GB500GB400GB320GB250GB
InterfaceSerial ATA (SATA)
Recording methodPerpendicular
Recording density , KBPI (kbits/inch max)926813781813
Track density, KTPI (ktracks/inch avg)145
Areal density (Gbits/inch2 avg)128.2114.4
Spindle speed (RPM) (± 0.2%)7,200
Internal data transfer rate (Mbits/sec max)1,030
Sustained data transfer rate (Mbytes/sec max)7872
I/O data-transfer rate (Mbytes/sec max)300 (Ultra DMA mode 5)
2.5Physical characteristics
Maximum height26.1 mm (1.028 inches)
Maximum width101.6 mm (4.000 +/- 0.010 inches)
Maximum length146.99 mm (5.787 inches)
Max weight
ST3750640NS and ST3750840NS720 grams (1.59 lbs)
ST3500630NS, ST3500830NS, ST3400620NS,
ST3400820NS, ST3320620NS and ST3320820NS
ST3250620NS and ST3250820NS580 grams (1.28 lbs)
Cache buffer
ST3750640NS
Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using
drive diagnostics. The specifications in the table below are defined as follows:
• Track-to-track seek time is an average of all possible single-track seeks in both directions.
• Average seek time is a true s tatistical random average of at le ast 5,000 measurements of seeks between
random tracks, less overhead.
*Typical seek times (msec)Read Write
Track-to-track<0.8<1.0
Average<8.5<10.0
Average latency:4.164.16
*Measured in performance mode.
Note.These drives are designed to consistently meet the seek times represented in this manual. Physical
seeks, regardless of mode (such as track-to-track and average), are expected to meet the noted
values. However, due to the manner in which these drives are formatted, benchmark tests that
include command overhead or measure logical seeks may produce results that vary from these
specifications.
2.7Start/stop times
Power-on to Ready (sec)15 (max)
Standby to Ready (sec)15 (max)
Ready to spindle stop (sec)10 (max)
2.8Power specifications
The drive receives DC power (+5V or +12V) through a na tive SATA po wer connector. See Figure 4 on page 28.
2.8.1Power consumption
Power requirements for the drives are listed in the t able on p ag e 9. Typical power measurements are based on
an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient
temperature.
• Spinup power
Spinup power is measured from the time of power-on to the time that the drive spindle reaches op erating
speed.
• Seek mode
During seek mode, the read/write actuator arm moves toward a specific position on the disc surface and
does not execute a read or write operation. Servo electronics are active. Seek mode power represents the
worst-case power consumption, using only random seeks with read or write latency time. This mode is not
typical and is provided for worst-case information.
• Read/write power and current
Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-msec
delay, then a 16-sector read followed by a 32-msec delay.
16Barracuda ES Serial ATA Product Manual, Rev. B
Page 23
• Operating power and current
Operating power is measured using 40 percent r andom seeks, 40 percent r ead/write mode (1 write for each
10 reads) and 20 percent drive idle mode.
• Idle mode power
Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in
a random track location.
• Standby mode
During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/
write electronics are in power-down mode.
Table 6: DC power requirements
Power dissipation (4-disc values shown)Avg (watts 25 ° C)Avg 5V typ ampsAvg 12V typ amps
*During periods of drive idle, some offline activity may occur according to the S.M.A.R. T. specification, which may increase acoustic and
power to operational levels.
2.8.1.1Typical current profiles
Figure 1. Typical 5V startup and operation cu rre nt profile
Barracuda ES Serial ATA Product Manual, Rev. B17
Page 24
Figure 2. Typical 12V startup and operation current profile
2.8.2Conducted noise
Input noise ripple is measured at the host system powe r supply across an equivalent 80-ohm resistive load on
the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
Note. Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write
current.
2.8.3Voltage tolerance
Voltage tolerance (including noise):
5V ± 5%
12V ± 10%
2.8.4Power-management modes
The drive provides programmable power management to pr ovide greater energy efficiency. In most systems,
you can control power management through the system setup program. The drive features the following
power-management modes:
The drive is in Active mode during the read/write and seek operations.
18Barracuda ES Serial ATA Product Manual, Rev. B
Page 25
• Idle mode
The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disc
access is necessary.
• Standby mode
The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set
the standby timer, the drive can also enter Standby mode automatically after the drive has been inactive for
a specifiable length of time. The standby timer delay is established using a Standby or Idle command. In
Standby mode, thedrive buffer is enabled, the heads are parked and the spindle is at rest. The drive
accepts all commands and returns to Active mode any time disc access is necessary.
•Sleep mode
The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive
buffer is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it
receives a Hard Reset or Soft Reset from the host. After receiving a reset, the drive exits Sleep mode and
enters Standby mode with all current translation parameters intact.
• Idle and Standby timers
Each time the drive performs an Active function (read, write or seek), the standby timer is reinitializ ed and
begins counting down from its specified delay times to zero. If the standby timer reaches zero before any
drive activity is required, the drive makes a transition to Standby mode. In both Idle and Standby mode, the
drive accepts all commands and returns to Active mode when disc access is necessary.
Barracuda ES Serial ATA Product Manual, Rev. B19
Page 26
2.9Environmental specifications
2.9.1Ambient temperature
Ambient temperature is defined as the temperature of the environment immediately surrounding the drive.
Actual drive case temperature should not exceed 69°C (156°F) within the operating ambient conditions.
Above 1,000 feet (305 meters), the maximum temperature is derated linearly to 112°F (44°C) at 10,000 feet
(3,048 meters).
Operating:5° to 55°C (41° to 131°F)
Nonoperating:–40° to 70°C (–40° to 158°F)
2.9.2Temperature gradient
Operating:20°C per hour (68°F per hour max), without condensation
Nonoperating:30°C per hour (86°F per hour max)
2.9.3Humidity
2.9.3.1Relative humidity
Operating:5% to 90% noncondensing (30% per hour max)
Nonoperating:5% to 95% noncondensing (30% per hour max)
Operating:–60.96 m to 3,048 m (–200 ft. to 10,000+ ft.)
Nonoperating:–60.96 m to 12,192 m (–200 ft. to 40,000+ ft.)
2.9.5Shock
All shock specifications assume that the drive is mounted securely with the input shock applied at the drive
mounting screws. Shock may be applied in the X, Y or Z axis.
2.9.5.1Operating shock
These drives comply with the performance levels specified in this document when subjected to a maximum
operating shock of 63 Gs based on half-sine shock pulses of 2 msec. Shocks should not be repeated more
than two times per second.
2.9.5.2Nonoperating shock
The nonoperating shock level that the drive can experienc e without incurring physical damage or degradation
in performance when subsequently put into operation is 300 Gs for 750, 500 and 400 GB models) and 350 Gs
(for 250 GB models) based on a nonrepetitive half-sine shock pulse of 2 msec duration.
20Barracuda ES Serial ATA Product Manual, Rev. B
Page 27
2.9.6Vibration
All vibration specifications assume that the drive is mounted securely with the input vibration applied at the
drive mounting screws. Vibration may be applied in the X, Y or Z axis.
2.9.6.1Operating vibration
The maximum vibration levels that the drive may experience while meeting the performance standards specified in this document are specified below.
The maximum nonoperating vibration levels that the drive may experience without incurring physical damage
or degradation in performance when subsequently put into operatio n are specified below.
Drive acoustics are measured as ov erall A-weighted acoustic sound power levels (no pure tones). All measurements are consistent with ISO document 7779. Sound power measurements are taken under essentially
free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.
Note. For seek mode tests, the drive is placed in seek mod e only. The number of seeks per second is defined
by the following equation:
(Number of seeks per second = 0.4 / (average latency + average access time)
Table 7: Fluid Dynamic Bearing (FDB) motor acoustics
Idle*Performance seek
ST3750640NS, ST3750840NS2.7 bels (typ)
3.0 bels (max)
ST3500630NS, ST3500830NS2.5 bels (typ)
2.8 bels (max)
ST3400620NS, ST3400820NS
ST3320620NS, ST3320820NS
ST3250620NS, ST3250820NS2.5 bels (typ)
*During periods of drive idle, some offline activity may occur according to the S.M.A.R. T. specification, which may increase acoustic and
power to operational levels.
2.5 bels (typ)
2.8 bels (max)
2.8 bels (max)
3.2 bels (typ)
3.9 bels (max)
3.2 bels (typ)
3.5 bels (max)
3.2 bels (typ)
3.5 bels (max)
3.2 bels (typ)
3.5 bels (max)
2.11Electromagnetic immunity
When properly installed in a representative host syst em, the drive operates without errors or degradation in
performance when subjected to the radio frequency (RF) environments defined in the follo wing table:
Table 8: Radio frequency environments
TestDescriptionPerformance levelReference standard
2.12.1Annualized Failure Rate (AFR) and Mean Time Between Failures (MTBF)
The product shall achieve an Annualized Failure Rate (AFR) of 0.73% (MTBF of 1.2 million hours) when operated in an environment that ensur es the HDA cas e temper atures do not exceed 4 0°C. Operation at case temperatures outside the specifications in Section 2.9 may increase the product AFR (decreas e MTBF). AFR and
MTBF are population statistics that are not relevant to individual units.
AFR and MTBF specifications are based on the following assumptions for business critical storage system
environments:
• 8,760 power-on-hours per year.
• 250 average motor start/stop cycles per year.
• Operations at nominal voltages.
• Systems will provide adequate cooling to ensure the case temperatures do not exceed 40°C. Temperatures
Section 2.9 will increase the product AFR and decrease MTBF.
(at nominal voltage and temperature, with 60 cycles per hour and a 50% duty cycle)
To determine the warranty for a specific drive, use a web browser to access the following web page:
www.seagate.com/support/service/
From this page, click on the “Verify Your Warranty” link. You will be asked to provide
the drive serial number, model number (or part number) and country of purchase.
The system will display the warranty information for your drive.
2.13Agency certification
2.13.1Safety certification
The drives are recognized in accordance with UL 1950 and CSA C22.2 (950) and meet all applicable sections
of IEC950 and EN 60950 as tested by TUV North America.
2.13.2Electromagnetic compatibility
Hard drives that display the CE mark comply with the European Union (EU) requirements specified in the Electromagnetic Compatibility Directive (89/336/EEC). Testing is performed to the levels specified by the product
standards for Information Technology Equipment (ITE). Emission levels are defined by EN 55022, Class B and
the immunity levels are defined by EN 55024.
Seagate uses an independent laboratory to confirm compliance with the EC directives specified in the previous
paragraph. Drives are tested in representative end-us er systems. Although CE-marked Seagate drives comply
with the directives when used in the test systems, we cannot guarantee that all systems will comply with the
directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O
cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators
should confirm EMC compliance and provide CE marking for their products.
Korean RRL
Barracuda ES Serial ATA Product Manual, Rev. B23
Page 30
If these drives have the Korea Ministry of Information and Communication (MIC) logo, they comply with paragraph 1 of Article 11 of the Electr omagnetic Compatibility control Regulation and meet the Electromagnetic
Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Ministry of Information
and Communication Republic of Korea.
These drives have been tested and comply with the Electromagnetic Interferen ce/Ele ctromagn etic Susceptibil ity (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recognized lab.
• Barracuda ES
• Certificate number: STX-L3510 (B)
Australian C-Tick (N176)
If these models have the C-Tick marking, they comply with the Australia/New Zealand Standard AS/NZS3548
1995 and meet the Electromagnetic Compatibility (EMC) Framework req uireme nts of the Australian Communi
cation Authority (ACA).
2.13.3FCC verification
These drives are intended to be contained solely with in a pe rsonal com puter or simila r enclosur e ( not attached
as an external device). As such, each drive is considered to be a subassembly even when it is individually mar
keted to the customer. As a subassembly, no Federal Communications Commission verification or certification
of the device is required.
Seagate Technology LLC has tested this device in enclosures as described above to ensure that the total
assembly (enclosure, disc drive, motherboard, power supply, etc.) does comply with the limits for a Class B
computing device, pursuant to Subpart
likely to result in interference to radio and television reception.
J, Part 15 of the FCC rules. Operation with noncertified assemblies is
-
-
Radio and television interference. This equipment generates and uses radio frequency energy and if not
installed and used in strict accordanc e with the manufacturer’s instructions, may cause interference to radio
and television reception.
This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio or television, which can be determined by turning the equipment on and off,
you are encouraged to try one or more of the following corrective measures:
• Reorient the receiving antenna.
• Move the device to one side or the other of the radio or TV.
• Move the device farther away from the radio or TV.
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.
If necessary, you should consult your dealer or an experienced radio/television technician for additional sug-
gestions. You ma y find helpful the following booklet prepared by the Federal Communications Commission:
How to Identify and Resolve Radio-Television Interference Problems. This booklet is available from the Super
intendent of Documents, U.S. Government Printing Office, Washington, DC 20402. Refer to publication number 004-000-00345-4.
2.14Environmental protection
Seagate designs its products to meet environmental protection requirements worldwide, including regulations
restricting certain chemical substances.
-
24Barracuda ES Serial ATA Product Manual, Rev. B
Page 31
2.14.1European Union Restriction of Hazardous Substances (RoHS)
The European Union Restriction of Hazardous Substances (RoHS) Directive restricts the presence of chemical
substances, including Lead (Pb), in electronic products ef fective July 2006. Alth ough am endments to the Euro
pean Union’s Restriction of Hazardous Substances (RoHS) Directive have not b een finalized, to the best of our
knowledge the disc drives documented in this publication will comply with the final RoHS Directive require
ments.
A number of parts and materials in Seagate products are procured from external suppliers. We rely on the representations of our suppliers regarding the presence of RoHS substances in these parts and materials. Our
supplier contracts require compliance with our che mical substance restrictions, and our suppliers document
their compliance with our requirements by providing material conten t declarations for all p arts and materials for
the disc drives documented in this publication. Current supplier declarations include disclosure of the inclusion
of any RoHS-regulated substance in such parts or materials.
Seagate also has internal systems in place to ensure on going compliance with the RoHS Directive and all laws
and regulations which restrict chemical content in electronic products. These systems include standard operat
ing procedures that ensure that restricted substances are not utilized in our manufacturing operations, laboratory analytical validation testing, and an internal auditing process to ensure that all standard operating
procedures are complied with.
-
-
-
2.15Corrosive environment
Seagate electronic drive components pass accelerated corrosion testing equivalent to 10 years exposure to
light industrial environments containing sulfurous gases, chlorine and nitric oxide, classes G and H per ASTM
B845. However, this accelerated testing cannot duplicate every potential application environment. Users
should use caution exposing any electronic components to uncontrolled chemical pollutants and corrosive
chemicals as electronic drive component reliability can be affected by the installation environment. The silver,
copper, nickel and gold films used in Seagate product s are especially sensitive to the presence of sulfide, chlo
ride, and nitrate contaminants . Sulfur is found to be the most damaging. In addition, electronic components
should never be exposed to condensing water on the surface of the printed circuit board assembly (PCBA) or
exposed to an ambient relative humidity greater than 95%. Materials used in cabinet fabrication, such as vulca
nized rubber, that can outgas corrosive compounds should be minimized or eliminated. The useful life of any
electronic equipment may be extended by replacing materials near circuitry with sulfide-free alternatives.
-
-
Barracuda ES Serial ATA Product Manual, Rev. B25
Page 32
26Barracuda ES Serial ATA Product Manual, Rev. B
Page 33
3.0Configuring and mounting the drive
This section contains the specifications and instructions for configuring and mounting the drive.
3.1Handling and static-discharge precautions
After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic discharge (ESD) hazards. Observe the following standard handling and static-discharge precautions:
Caution:
• Before handling the drive, put on a grounded wrist str ap , or ground yourself frequently by touching the metal
chassis of a computer that is plugged into a grounded outlet. Wea r a grounded wrist strap throughout the entire
installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until you mount it in the computer.
• Do not touch the co nnector pins or the printed circuit board.
• Do not remove the factory-installed labels from the dr ive or cover them with additional labels. Removal voids
the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are
used to seal out dirt and contamination.
Barracuda ES Serial ATA Product Manual, Rev. B27
Page 34
3.2Configuring the drive
Each drive on the Serial ATA interface connects point-to-point with the Serial ATA host adapter. There is no
master/slave relationship because each drive is considered a master in a point-to-point relationship. If two
drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they
were both “masters” on two separate ports. Both drives behave as if they are Device 0 (master) devices.
Serial ATA drives are designed for easy installation. It is usually not necessary to set any jumpers on the drive
for proper operation; however, if you connect the drive and receive a “drive not detecte d” error, yo ur SATAequipped motherboard or host adapter may use a chipset that does not suppor t SATA speed autonegotiation. If
you have a motherboard or host adapter that does not support autonegotiation:
• Install a jumper as shown in Figure 3 below to limit the data transfer rate to 1.5 Gbits per second (and leave
the drive connected to the SATA-equipped motherboard or host adapter that doesn’t support autonegoti ation)
or
• Install a SATA host adapter that supports autonegotiation, leave the drive jumper block set to “Normal
operation” (see Figure
the drive to a 1.5 Gbits/sec transfer rate.
3.0 Gbits per second operation
Limit data transfer rate to
1.5 Gbits per second
3 below), and connect the drive to that adapter. This option has the benefit of not limiting
Jumper block
SATA interface connector
Figure 3. Serial ATA connectors
SATA power connector
3.3Serial ATA cables and connectors
The Serial ATA interface cable consists of four conductors in two differential pairs, plus three ground connections. The cable size may be 30 to 26 AWG with a maximum length of one meter (39.37 inches). See Table 9
for connector pin definitions. Either end of the SATA signal cable can be attached to the drive or host.
For direct backplane connection, the drive connectors are inserted directly into the host receptacle. The drive
and the host receptacle incorporate features that enable the direct connection to be hot pluggable and blind
mateable.
For installations which require cables, you can connect the drive as illustrated in Figure 4.
Signal connector
Power connector
Signal cable
Power cable
Figure 4. Attaching SATA cabling
Each cable is keyed to ensure correct orientation. Barracuda ES Serial ATA drives support latching SATA connectors.
28Barracuda ES Serial ATA Product Manual, Rev. B
Page 35
3.4Drive mounting
You can mount the drive in any orientation using four screws in the side-mounting ho les or four screws in the
bottom-mounting holes. See Figure
tions when mounting the drive:
• Allow a minimum clearance of 0.030 inches (0.76 mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• The screws should be inserted no more than 0.150 inch (3.81 mm) into the bottom or side mounting holes.
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb).
5.787 (146.9898) max.
1.122
+ .020
(28.499
+ .508)
[1]
1.638
(41.605)
[1]
4.000
(101.6)
5 for drive mounting dimensions. Follow these important mounting precau-
Recommended
[1]
[1]
4.000
(101.60)
case temperature
measurement location
.250 + .015
(6.35 + .381)
(3x both sides)
.138
(3.505)
.814
2.00
(50.80)
(20.676)
CLof conn. Datum B
CLof drive
[1]
2 x 3.750
(2 x 95.25)
1.028 max
(26.111 max)
2 x 1.625
(2 x 41.28)
2 x 1.750
(2 x 44.45)
[1]
Notes:
Dimensions are shown in inches (mm).
[1] Dimensions per SFF-8301 specification
[1]
[1]
4.000
(101.6)
[1]
Recommended
case temperature
measurement location
Figure 5. Mounting dimensions—top, side and end v ie w
Barracuda ES Serial ATA Product Manual, Rev. B29
Page 36
30Barracuda ES Serial ATA Product Manual, Rev. B
Page 37
4.0Serial ATA (SATA) interface
These drives use the industry-standard Serial ATA interface that supports FIS data transfers. It supports ATA
programmed input/output (PIO) modes 0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–6.
For detailed information about the Serial ATA interface, refer to the “Serial ATA: High Speed Serialized AT
Attachment” specification.
4.1Hot-Plug compatibility
Barracuda ES Serial ATA drives incorporate connectors which enable you to hot plug these drives in accordance with the Serial ATA II: Extension to Serial ATA 1.0a specification. This specification can be downloaded
from www.serialata.org.
Barracuda ES Serial ATA Product Manual, Rev. B31
Page 38
4.2Serial ATA device plug connector pin definitions
Table 9 summarizes the signals on the Serial ATA interface and power connectors.
Table 9: Serial ATA connector pin definitions
SegmentPinFunctionDefinition
S1Ground2nd mate
S2A+Differential signal pair A from Phy
S3AS4Ground2nd mate
S5B-Differential signal pair B from Phy
S6B+
Signal
S7Ground2nd mate
Key and spacing separate signal and power segments
5V power
P10Ground2nd mate
P11Ground or LED signalIf grounded , drive does not use deferred spin
P12Ground1st mate.
P13V
P14V
P15V
12
12
12
12V power, pre-charge, 2nd mate
12V power
12V power
Notes:
1. All pins are in a single row, with a 1.27 mm (0.050”) pitch.
2. The comments on the mating sequence apply to the case of backplane blindmate connector only. In this
case, the mating sequences are:
• the ground pins P4 and P12.
• the pre-charge power pins and the other ground pins.
• the signal pins and the rest of the power pins.
3. There are three power pins for each voltage. One pin from each voltage is used for pre-charge when
installed in a blind-mate backplane configuration.
4. All used voltage pins (Vx) must be terminated.
32Barracuda ES Serial ATA Product Manual, Rev. B
Page 39
4.3Supported ATA commands
The following table lists Serial ATA standard commands that the drive supports. For a detailed description of
the ATA commands, refer to the Serial ATA: High Speed Serialized AT Attachment specification.
“S.M.A.R.T. commands” on page 40.for deta ils and subcommands used in the S.M.A.R.T. implementation.
The Identify Device command (command code ECH) transfers information about the drive to the host following
power up. The data is organized as a sing le 512-byt e bloc k of data, whos e contents are sh own in
Table 10 on
page 33. All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or
vary with the state of the drive. See Section 2.0 on page 3 for default parameter settings.
The following commands contain drive-specific features that may not be included in the Serial ATA specification.
WordDescriptionValue
0
Configuration information:
• Bit 15: 0 = ATA; 1 = ATAPI
• Bit 7: removable media
0C5A
• Bit 6: removable controller
• Bit 0: reserved
1Number of logical cylinders16,383
2ATA-reserved0000
3Number of logical heads16
4Retired0000
5Retired0000
6Number of logical sectors per logical track: 63003F
7–9Retired0000
10–19Serial number: (20 ASCII characters, 0000H = none)ASCII
20Retired0000
21Retired0400
22Obsolete0000
23–26Firmware revision (8 ASCII character string, padded with blanks to end
x.xx
of string)
27–46Drive model number: (40 ASCII characters, padded with blanks to end
of string)
H
H
H
H
H
H
H
H
H
47(Bits 7–0) Maximum sectors per interrupt on Read multiple and Write
multiple (16)
48Reserved0000
49Standard Standby timer, IORDY supported and may be disabled2F00
50ATA-reserved0000
51PIO data-transfer cycle timing mode0200
52Retired0200
53Words 54–58, 64–70 and 88 are valid0007
54Number of current logical cylinders xxxx
55Number of current logical heads xxxx
56Number of current logical sectors per logical trackxxxx
57–58Current capacity in sectorsxxxx
59Number of sectors transferred during a Read Multiple or Write Multiple
command
8010
xxxx
H
H
H
H
H
H
H
H
H
H
H
H
Barracuda ES Serial ATA Product Manual, Rev. B35
Page 42
WordDescriptionValue
60–61Total number of user-addressable LBA sectors available
0FFFFFFFh*
(see Section 2.2 for related information)
*Note: The maximum value allowed in this field is: 0FFFFFFFh
(268,435,455 sectors, 137 Gbytes). Drives with capacities over 137
Gbytes will have 0FFFFFFFh in this field and the actual number of
user-addressable LBAs specified in words 100-103. This is required
for drives that support the 48-bit addressing feature.
62Retired0000
63Multiword DMA active and modes supported (see note following this
xx07
table)
64Advanced PIO modes supported (modes 3 and 4 supported)0003
65Minimum multiword DMA transfer cycle time per word (120 nsec)0078
66Recommended multiword DMA transfer cycle time per word (120
0078
nsec)
67Minimum PIO cycle time without IORDY flow control (240 nsec)00F0
68Minimum PIO cycle time with IORDY flow control (120 nsec) 0078
69–74ATA-reserved0000
75Queue depth0000
76Serial ATA capabilitiesxxxx
77Reserved for future Serial ATA definitionxxxx
78Serial ATA features supportedxxxx
79Serial ATA features enabledxxxx
80Major version number003E
81Minor version number0000
82Command sets supported364B
83Command sets supported7C03
84Command sets support extension4003
85Command sets enabled30xx
86Command sets enabled0001
87Command sets enable extension4000
88Ultra DMA support and current mode (see note following this table)xx3F
89Security erase time0000
90Enhanced security erase time0000
92Master password revision codeFFFE
93Hardware reset value (see description following this table)xxxx
95–99ATA-reserved0000
100–
103
Total number of user-addressable LBA sectors available (see Section
2.2 for related information). These words are required for drives that
support the 48-bit addressing feature. Maximum value:
0000FFFFFFFFFFFFh.
750 GB models = 1,465,149,168
500 GB models = 976,773,168
400 GB models = 781,422,768
320 GB models = 625,142,448
250 GB models = 488,397,168
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
104–
127
ATA-reserved0000
H
36Barracuda ES Serial ATA Product Manual, Rev. B
Page 43
WordDescriptionValue
128Security status0001
129–
Seagate-reservedxxxx
159
160–
ATA-reserved0000
254
255Integrity wordxxA5
H
H
H
H
Note.Advanced Power Management (APM) is supported. APM is disabled by defau lt but you may enable APM
using the SATA set features commands. Use the time settings stated below:
Enable Idle 1 Options:
Word 0x53 set to 0x7D09
Word 0xE3 set to 0x1388 // 5 seconds
Word 0xE4 set to 0x2710 // 10 seconds
Word 0xE5 set to 0x0015 // 21 seconds
Word 0xE6 set to 0x0025 // 37 seconds
Word 0x5B set to 0xFEFE
Barracuda ES Serial ATA Product Manual, Rev. B37
Page 44
Note.See the bit descriptions below for words 63, 88, and 93 of the Identify Drive data.
Description (if bit is set to 1)
BitWord 63
0Multiword DMA mode 0 is supported.
1Multiword DMA mode 1 is supported.
2Multiword DMA mode 2 is supported.
8Multiword DMA mode 0 is currently active.
9Multiword DMA mode 1 is currently active.
10Multiword DMA mode 2 is currently active.
BitWord 88
0Ultra DMA mode 0 is supported.
1Ultra DMA mode 1 is supported.
2Ultra DMA mode 2 is supported.
3Ultra DMA mode 3 is supported.
4Ultra DMA mode 4 is supported.
5Ultra DMA mode 5 is supported.
6Ultra DMA mode 6 is supported.
8Ultra DMA mode 0 is currently active.
9Ultra DMA mode 1 is currently active.
10Ultra DMA mode 2 is currently active.
11Ultra DMA mode 3 is currently active.
12Ultra DMA mode 4 is currently active.
13Ultra DMA mode 5 is currently active.
14Ultra DMA mode 6 is currently active.
38Barracuda ES Serial ATA Product Manual, Rev. B
Page 45
4.3.2Set Features command
This command controls the implementation of various featur es that the drive su pports. When the drive receives
this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an inter
rupt. If the value in the register does not represent a feature that the drive supports, the command is aborted.
Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the
Features register are defined as follows:
Table 11: Set Features command values
-
02
03
10
55
82
90
AA
F1
Enable write cache (default).
H
Set transfer mode (based on value in Sector Count register).
H
Sector Count register values:
00HSet PIO mode to default (PIO mode 2).
01HSet PIO mode to default and disable IORDY (PIO mode 2).
08HPIO mode 0
09HPIO mode 1
0AHPIO mode 2
0BHPIO mode 3
0CHPIO mode 4 (default)
20HMultiword DMA mode 0
21HMultiword DMA mode 1
22HMultiword DMA mode 2
40HUltra DMA mode 0
41HUltra DMA mode 1
42HUltra DMA mode 2
43HUltra DMA mode 3
44HUltra DMA mode 4
45HUltra DMA mode 5
46HUltra DMA mode 6
Enable use of SATA features
Note.At power-on, or after a hardware or software reset, the default values of the features are as indi-
cated above.
Barracuda ES Serial ATA Product Manual, Rev. B39
Page 46
4.3.3S.M.A.R.T. commands
S.M.A.R.T. provides near-term failure prediction for disc drives. When S.M.A.R.T. is enabled, the drive monitors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines
that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable.
S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T.
commands and implementation, see the Draft ATA-5 Standard.
SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4H) that eliminates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at:
http://seatools.seagate.com.
This drive is shipped with S.M.A.R.T . featur es disabled . You must have a recent BIOS or sof tware pa ckage that
supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the
drive uses.
Note.If an appropriate code is not written to the Features Register, the command is aborted and 0x 04
(abort) is written to the Error register.
40Barracuda ES Serial ATA Product Manual, Rev. B
Page 47
5.0Seagate Technology support services
Online services
Internet
www.seagate.com for informat ion about Seagate products and services. Worldwide support is available 24
hours daily by e-mail for your questions.
Presales Support: www.seagate.com/support/email/email_presales.html or Presales@Seagate.com
Technical Support: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com
mySeagate
my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides
self-service access to critical applicat ions, personalized conten t and the tools that allow our partners to man
age their Seagate account functions. Submit pricing requests, orders and returns through a single, passwordprotected Web interface—anytime, anywhere in the world.
spp.seagate.com
spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You
may register for customized communications that are not availab le on the web. These commu nications cont ain
product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben
efits or to register, go to spp.seagate.com, any time, from anywhere in th e wor ld.
Seagate Service Centers
-
-
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system, as well as product availability and compatibility.
Technical Support
Seagate technical support is available to assist you online at support.seagate.com or through one of our c all
centers. Have your system configuration information and your “ST” model number available.
SeaTDD™ (+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist during normal business
hours for the call center in your region.
Barracuda ES Serial ATA Product Manual, Rev. B41
Page 48
Customer Service Operations
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct
customers should contact their Seagate Customer Service Operations (CSO) representative for warrantyrelated issues. Resellers or end users of drive products should contact their place of purchase or one of the
Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail
able.
Data Recovery Services
Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Services labs are currently located in North America. To speak with a case management representative, call
1-800-475-0143. Additional information, including an online request form and data loss prevention resources,
is available at
Authorized Service Centers
In some locations outside the US, you can contact an Authorized Service Center for service.
www.datarecovery.seagate.com.
-
42Barracuda ES Serial ATA Product Manual, Rev. B
Page 49
USA/Canada/Latin America support services
Seagate Service Centers
Presales Support
Call centerToll-freeDirect dialFAX
Americas1-877-271-3285
1
+1-405-324-4730
1
+1-405-324-4704
Technical Support
Call centerToll-freeDirect dialFAX
Americas1-800-SEAGATE
2
+1-405-324-4700
2
+1-405-324-3339
Customer Service Operations
Warranty Service
Call centerToll-freeDirect dialFAX / E-mail
USA, Canada, Mexico and 1-800-468-3472
Latin America
Brazil
Jabil Industrial Do Brasil—+55-11-4191-4761+55-11-4191-5084
LTDA
4
Data Recovery Services
Call centerToll-freeDirect dialFAX
USA, Canada, 1-800-475-01435+1-905-474-21621-800-475-0158
and Mexico+1-905-474-2459
3
—+1-956-664-4725
SeagateRMA.br@jabil.com
1
Hours of operation are 8:00 A.M. to 7:00 P.M., Monday through Friday (Central time).
2
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).
3
Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).
Caution: 4Authorized Service Center
5
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).
Barracuda ES Serial ATA Product Manual, Rev. B43
Page 50
European support services
For presales and technical support in Europe, dial the Seagate Service Center toll-free number for your specific location. If your location is not listed here, dial our presales and technical support call center at +1-405324-4714 from 8:00
The presales and technical support call center is located in Oklahoma City, USA.
For European warranty service, dial the toll-free number for your specific location. If your location is not listed
here, dial our European CSO warranty center at +31-20-316-7222 from 8:30
time) Monday through Friday. The CSO warranty center is located in Amsterdam, The Netherlands.
A.M. to 1 1:45 A.M. an d 1:00 P.M. to 5:00 P.M. (Centr al Eu rope tim e) Monday thr ou gh Friday.
A.M. to 5:00 P.M. (Central Europe
Seagate Service Centers
Toll-free support numbers
Call centerPresales and Technical SupportWarranty Service
For presales and technical support in Africa and the Middle East, dial our presales and technical support call
center at +1-405-324-4714 from 8:00
day through Friday. The presales and technical support call center is located in Oklahoma City, USA.
For warranty service in Africa and the Middle East, dial our European CSO warranty center at +31-20-3167222 from 8:30
3513. The CSO warranty center is located in Amsterdam, The Netherlands.
A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653-
A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Eu rope time ) Mon-
44Barracuda ES Serial ATA Product Manual, Rev. B
Page 51
Asia/Pacific support services
For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/
Pacific toll-free numbers are available from 6:00
A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East-
ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our technical support locations.
Warranty service is available from 9:00 A.M. to 5:00 P.M., Monday th rough Friday. Warranty service for Australia
is available from 10:00
A.M. to 7:00 P.M., April through October, and from 11:00 A.M. to 8:00 P.M. November
through March (Australian Eastern time) Monday through Friday.
Seagate Service Centers
Call centerToll-freeDirect dialFAX
Australia1800-14-7201——
China (Mandarin)
Hong Kong800-90-0474——
Hong Kong (Cantonese)
2, 4
India
Indonesia001-803-1-003-2165——
3, 4
Japan
3, 4
Korea
Malaysia1-800-80-2335——
New Zealand0800-443988——
Singapore800-1101-150—+65-6488-7525
Taiwan (Mandarin)
Thailand001-800-11-0032165——
Identify Device command 35
Idle 18, 33
Idle Immediate 33
Idle mode 17, 19
IEC950 23
Information Technology Equipment (ITE) 23
Initialize Device Parameters 33
Input noise ripple 18
input voltage 16
interface 15, 31
internal data-transfer rate OD 15
is 16
ISO document 7779 22
ITE 23
Power consumption 16
power consumption 16
power dissipation 17
Power modes 18
Power specifications 16
Power-management modes 18
Power-on to Ready 16
precautions 27
printed circuit board 27
programmable power management 18