Scientific Atlanta EPC2100, DPC2100 User Manual

WebSTAR™ Model DPC 2100™ and EPC2100™ Cable Modem User’s Guide

Introduction

Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ Cable Modem offers highend performance and unsurpassed reliability. With your new WebSTAR Cable Modem, your Internet enjoyment and business productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your WebSTAR Cable Modem.

Benefits and Features

Your WebSTAR Cable Modem offers the following outstanding benefits and features:

• Provides a high-speed broadband Internet connection that energizes your

online experience, and makes downloading and sharing files and photos with your family and friends hassle free

• Features Plug and Play operation for easy set up and installation

• Includes both USB and Ethernet connections

• Allows vertical or horizontal placement

• Allows automatic software upgrades by your cable service provider

• Ensures interoperability with most cable service providers by complying with

Data Over Cable System Interface Specifications (DOCSIS

)

WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide

In This Guide

Important Rules for Safe Operation ............................................................................................................................. 3

What’s In the Carton? .................................................................................................................................................. 6

Front Panel Description ............................................................................................................................................... 7

Back Panel Description................................................................................................................................................ 8

Where Is the Best Location for My Cable Modem? ..................................................................................................... 9

What are the System Requirements for Internet Service? .......................................................................................... 9

How Do I Set Up My High-Speed Internet Access Account? ...................................................................................... 10

How Do I Connect My Devices to Use the Internet? ................................................................................................... 11

How Do I Configure TCP/IP Protocol?......................................................................................................................... 13

How Do I Install USB Drivers? ..................................................................................................................................... 16

Having Difficulty? ......................................................................................................................................................... 18

Tips for Improved Performance ................................................................................................................................... 20

How Do I Renew the IP Address on My PC? .............................................................................................................. 21

Front Panel Status Indicator Functions........................................................................................................................ 22

Notices ......................................................................................................................................................................... 24

FCC Compliance.......................................................................................................................................................... 25

For Information............................................................................................................................................................. 26

Important Rules for Safe Oper ation

Note to Installer

Important Rules for Safe Operation

Note to CATV System Installer

This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock. Therefore, it is dangerous to make any kind of contact with any inside part of this product.

CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel.

TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.

This symbol is intended to alert you of the presence of important operating and maintenance (servicing) instructions in the literature accompanying this product.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

AVIS

WARNING

Read and Retain These Instructi on s

• Read all of the instructions before you operate this equipment. Give

particular attention to all safety precautions. Retain the instructions for future reference.

• Comply with all warning and caution statements in the instructions. Observe

all warning and caution symbols that are affixed to this equipment.

• Comply with all instructions that accompany this equipment.

Cleaning the Equipment

Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this equipment.

Placement

WARNING:

Avoid personal injury and damage to this equipment. An unstable surface may cause this equipment to fall.

Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place this equipment on a stable surface. The surface must support the size and weight of this equipment. Place this equipment either horizontally or vertically.

WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide

Accessories

Do not use accessories with this equipment unless recommended by your cable service provider.

Ventilation

This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.

• Do not place other equipment, lamps, books, or any other object on the top

of or beside this equipment.

• Do not place this equipment in any of the locations that follow:

−−−− On a bed, sofa, rug, or similar surface

−−−− Over a radiator or a heat register

• In an enclosure, such as a bookcase or equipment rack, unless the

installation provides proper ventilation

Overloading

Do not overload electrical outlets, extension cords, or integral convenience receptacles, as this can result in a risk of fire or electric shock. For equipment that requires battery power or other sources to operate, refer to the operating instructions for that equipment.

Object and Liquid Entry

Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this equipment to liquid or moisture. Do not place this equipment on a wet surface. Do not spill liquids on or near this equipment.

Lightning and Power Surges

Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges. If you are unsure of the type of surge protector to use, contact your cable service provider.

Servicing

Do not open the cover of this equipment. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions.

Important Rules for Safe Operation

Power Cord Protection

Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment.

Power Sources

A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment. Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates.

If you are unsure of the type of power supply to your residence, consult Scientific-Atlanta, Inc., or your local power company.

Grounding

This equipment may be provided with a three-prong plug. Properly ground (earth) this equipment by inserting the plug into a grounded electrical, three-socket outlet. If you are unable to insert this plug fully into the outlet, contact an electrician to replace your obsolete outlet.

Damage that Requires Service

For damage that requires service, unplug this equipment from the electrical outlet. Contact your cable service provider when any of the following situations occur:

• There is damage to the power cord or plug

• Liquid enters the equipment

• A heavy object falls on the equipment

• There is exposure to rain or water

• Operation is not normal (the instructions describe the proper operation)

• If you drop this equipment, or damage the cabinet of this equipment

• If this equipment exhibits a distinct change in performance

Upon completion of any service or repairs to this equipment (cable modem), ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.

WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide

What’s In the Carton?

When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items, except as noted:

One Model DPC2100 or EPC2100 Cable Modem

One power adapter with power cord

One CD-ROM containing the user’s guide and the USB drivers

If any of these items are missing or damaged, please contact SciCare™ Broadband Services at 1-800-722-2009 for assistance.

One Ethernet cable (CAT5/RJ-45)

One USB cable (not included with all models)

You will need an optional cable signal splitter and additional standard RF coaxial cable if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your cable modem.

Front Panel Description

The front panel of your cable modem provides status lights that indicate how well and at what state your cable

modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational. See Front Panel Status Indicator Functions, later in this guide, for more information on front panel status indicator

functions.

1 POWER—Illuminates solid green to indicate that power is

being applied to the cable modem

2 RECEIVE DATA—Blinks to indicate that the cable modem is

receiving data from the cable network

3 SEND DATA— Blinks to indicate that the cable modem is

sending data to the cable network

4 CABLE—Illuminates solid green when the cable modem is

registered on the network and fully operational. This indicator blinks to indicate one of the following conditions:

• The cable modem is booting up and not ready for data

• The cable modem is scanning the network and attempting

to register

• The cable modem has lost registration on the network and

will continue blinking until it registers again

5 PC—Illuminates solid green to indicate that an Ethernet/USB

carrier is present and blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem

After the cable modem is successfully registered on the

network, the POWER (LED 1) and CABLE (LED 4) indicators

illuminate continuously to indicate that the cable modem is online and fully operational.

WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide

Back Panel Description

The following illustration describes the back panel components of the DPC2100 and EPC2100 cable modems.

1 12 VDC—Connects the cable modem to the DC output of the

AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that is provided with your cable modem

2 RST—Reset-to-Default button (Factory Reset)

Do not use unless told to do so by your service provider.

3 MAC Address Label—Displays the MAC address of the cable

modem

4 ETHERNET—RJ-45 Ethernet port connects to the Ethernet

port on your PC

CAUTION:

Avoid damage to your equipment. Only use the AC power adapter and power cord that is provided with your cable modem.

This button is for maintenance purposes only.

5 USB—12 Mbps USB port connects to the USB port on your PC

6 CABLE—F-Connector connects to an active cable signal from

your cable service provider

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