Scientific Atlanta DPX213 User Manual

Model DPX213 VoIP DOCSIS Cable Modem

Overview

Introduction

Welcome to the world of high-speed Internet and high quality digital telephone service. Your new WebSTAR Model DPX213 (DPX213) Voice over Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with digital telephone service. The DPX213 offers the following outstanding features:

• Data Over Cable System Interface Specifications (DOCSIS) technology to deliver

• 10/100BaseT Ethernet and USB ports to provide connectivity for high-speed data

• Two RJ-11 telephony ports for connecting conventional telephones or fax

WebSTAR Model DPX213

VoIP DOCSIS Cable Modem User’s Guide

high-end performance and reliability

services or to other Internet devices

machines

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPX213 cable modem for high-speed Internet or digital telephone service, or both simultaneously. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your cable service provider for more information about subscribing to these services.

In This Guide

This guide contains the following topics.

Topic See Page

Section A IMPORTANT RULES FOR SAFE OPERATION

Section B Before You Begin

Section C Front and Back Panel Components

Section D Internet Service Installation

Section E Telephone Service Installation

Notices 37 FCC Compliance 38 For Information 39

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 1

Overview

Introduction

This section provides important safety instructions that you must read and follow.

In this Section

This section contains the following topic.

IMPORTANT RULES FOR SAFE OPERATION 3

Section A

IMPORTANT RULES FOR SAFE OPERATION

Topic See Page

2 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

IMPORTANT RULES FOR SAFE OPERATION

Note to Installer

Note to CATV System Installer

This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock. Therefore, it is dangerous to make any kind of contact with any inside part of this product.

Read and Retain These Instructions

• Read all of the instructions before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this equipment.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

AVIS

CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel.

TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.

This symbol is intended to alert you of the presence of important operating and maintenance (servicing) instructions in the literature accompanying this product.

WARNING

• Comply with all instructions that accompany this equipment.

Cleaning the Equipment

Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this equipment.

Placement

Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place this equipment on a stable surface. The surface must support the size and weight of this equipment. Place this equipment either horizontally or vertically.

WARNING: Avoid personal injury and damage to this equipment. An

unstable surface may cause this equipment to fall.

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4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 3

IMPORTANT RULES FOR SAFE OPERATION, Continued

Accessories

Do not use accessories with this equipment unless recommended by your cable service provider.

Ventilation

This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.

• Do not place other equipment, lamps, books, or any other object on the top of or

beside this equipment.

• Do not place this equipment in any of the locations that follow:

− On a bed, sofa, rug, or similar surface

− Over a radiator or a heat register

• In an enclosure, such as a bookcase or equipment rack, unless the installation

provides proper ventilation

Overloading

Do not overload electrical outlets, extension cords, or integral convenience receptacles, as this can result in a risk of fire or electric shock. For equipment that requires battery power or other sources to operate, refer to the operating instructions for that equipment.

Object and Liquid Entry

Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this equipment to liquid or moisture. Do not place this equipment on a wet surface. Do not spill liquids on or near this equipment.

Lightning and Power Surges

Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges. If you are unsure of the type of surge protector to use, contact your cable service provider.

Servicing

Do not open the cover of this equipment. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions.

Continued on next page

4 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

IMPORTANT RULES FOR SAFE OPERATION, Continued

Power Cord Protection

Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment.

Power Sources

A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment. Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates.

If you are unsure of the type of power supply to your residence, consult ScientificAtlanta, Inc., or your local power company.

Grounding

This equipment may be provided with a three-prong plug. Properly ground (earth) this equipment by inserting the plug into a grounded electrical, three-socket outlet. If you are unable to insert this plug fully into the outlet, contact an electrician to replace your obsolete outlet.

Damage that Requires Service

For damage that requires service, unplug this equipment from the electrical outlet. Contact your cable service provider when any of the following situations occur:

• There is damage to the power cord or plug

• Liquid enters the equipment

• A heavy object falls on the equipment

• There is exposure to rain or water

• Operation is not normal (the instructions describe the proper operation)

• If you drop this equipment, or damage the cabinet of this equipment

• If this equipment exhibits a distinct change in performance

Upon completion of any service or repairs to this equipment (cable modem), ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 5

Overview

Introduction

When you receive your WebSTAR Cable Modem, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. This section provides an equipment checklist.

In this Section

This section contains the following topics.

Check Your Equipment 7

Section B

Before You Begin

Topic See Page

6 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Check Your Equipment

Equipment Checklist

Before you install your cable modem, check the items in the carton. The carton contains the following items:

• One WebSTAR Cable Modem

• One Ethernet cable (CAT5/RJ-45)

• One USB cable

• One Power Adapter with power cord

If any of the items listed is missing, please contact SciCare™ Broadband Services at 1-800-283-2636 for assistance.

Notes:

• You will need an optional cable signal splitter and additional standard RF coaxial

cable if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your cable modem.

• Cables and other equipment needed for telephone service must be purchased

separately. Contact your cable service provider to inquire about the equipment and cables you need for telephone service.

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 7

Overview

Introduction

This section provides descriptions of the DPX213 front and back panel components and the front panel LED status indicator functions.

In this Section

This section contains the following topics.

WebSTAR Cable Modem Front Panel 9 WebSTAR Cable Modem Back Panel 10

Section C

Front and Back Panel Components

Topic See Page

Front Panel LED Status Indicator Functions 11

8 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

WebSTAR Cable Modem Front Panel

Front Panel Components

The following illustration describes the LED status indicators on the front panel of the cable modem.

1 POWER - Indicates that power is being applied

to the cable modem

2 PC - Indicates that an Ethernet/USB device or PC

is present

3 DATA - Indicates that data is being transferred

1 2 3 4 5 6

T10266

between the modem and the cable network

4 CABLE – Indicates that the modem is registered

on the network and fully operational

5 LINE 1 – Telephone line 1 status indicator 6 LINE 2 – Telephone line 2 status indicator

Notes:

• After the cable modem is successfully

• See Front Panel LED Status Indicator

registered on the network, the POWER (LED 1) and CABLE (LED 4) indicators illuminate continuously to indicate that the cable modem is active and fully operational.

Functions, later in this section, for more information on front panel LED status indicator functions.

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 9

WebSTAR Cable Modem Back Panel

Back Panel Components

The follow illustration describes the back panel components of the cable modem.

1 POWER - Connects the cable modem to the DC

1 2

4 5

6 7

12 VDC

LINE 1 LINE 2

CABLE USB ETHERNET RESET

2 LINE 2 – RJ-11 telephone port connects to home

3 LINE 1 – RJ-11 telephone port connects to home

4 RESET – Reset-to-Default button (Factory Reset)

output of the AC power adapter that is provided with your cable modem

Note: Only use the power cord and the AC power adapter that are provided with your cable modem.

telephone wiring to conventional telephones or fax machines

CAUTION: This button is for

maintenance purposes only. Do not use

T10267

unless instructed to do so by your cable or telephone service provider!

5 ETHERNET - RJ-45 Ethernet port connects to the

Ethernet port on your PC

6 USB - 12 Mbps USB port connects to the USB

port on your PC

7 CABLE IN - F-Connector connects to an active

cable signal from your cable service provider

CAUTION: Do not connect your PC to

both the Ethernet and USB ports at the same time.

Note: You can connect two separate PCs to the

cable modem at the same time by connecting one to the Ethernet port and one to the USB port. See Install the Cable Modem, next in this guide.

10 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Front Panel LED Status Indicator Functi ons

Initial Power Up, Calibration, and Registration

The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.

Note: Once the cable modem completes step 8 (Registration Completed), the modem proceeds immediately to step 9, Normal Operations.

Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration

Step

Front Panel

Indicator

1 POWER

2PC

3 DATA

4 CABLE

5 LINE 1 6 LINE 2

Power

OFF

OFF ON OFFOFFOFF OFF OFFOFF OFF ON OFFOFFOFF OFF OFFOFF

Self Test

Downstream

Scan

ON ON

BLINKING

OFF

SLOW

BLINKING

1 blink

Downstream

Signal Lock

ON ON

BLINKING

OFF

MOMENTARY

BLINKING

OCCASIONAL

BLINKING

Ranging

ON ON

OFF

Requesting

IP Address

ON ON

BLINKING

OCCASIONAL

BLINKING

2 blinks

Registering

ON ON

BLINKING

OCCASIONAL

BLINKING

4 blinks

Registration

Completed

T10328

Normal Operations

The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations.

Front Panel LED Status Indicators During Normal Operations

Step

Front Panel

Indicator 1 POWER 2PC

3 DATA

4 CABLE 5 LINE 1 ON when line 1 is in use. 6 LINE 2 ON when line 2 is in use.

Normal Operations

(Bold denotes normal) ON ON - When a single device is connected to either the Ethernet or USB port and no data is being

sent to or from the modem. BLINKS - LED blinks when only one Ethernet or USB device is connected and

data is being transferrd between the consumer premise equipment (CPE) and the cable modem. OFF - When no devices are connected to either the Ethernet or USB ports. Note: With both Ethernet and USB devices connected to the modem at the same time, when data is being

transferred through only one of the devices (Ethernet or USB), the indicator will illuminate continuously. Whenever data is being sent through both data ports (Ethernet and USB) simultaneously, the indicator will blink as described above.

BLINKS - To indicate data is being transferred between the modem and the network.

T10329

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