Scientific Atlanta DPX130 User Manual

Webstar Cable Modem

Model DPX130 Cable Modem

IMPORTANT RULES FOR SAFE OPERATION

CAUTION

RISK OF ELECTRIC SHOCK

This symbol is intended to alert you of the
presence of important operating and
maintenance (servicing) instructions in the
literature accompanying this product.

This symbol is intended to alert you that
uninsulated voltage within this product may
have sufficient magnitude to cause electric
shock.Therefore, it is dangerous to make
any kind of contact with any inside part of
this product.

CAUTION:

shock, do not remove cover (or back).
No user-serviceable parts inside. Refer
servicing to qualified service personnel.

TO PREVENT FIRE OR ELECTRIC SHOCK,
DO NOT EXPOSE THIS UNIT TO RAIN OR
MOISTURE.

DO NOT OPEN

AVIS

RISQUE DE CHOC ÉLECTRIQUE

NE PAS OUVRIR

To reduce the risk of electric

WARNING

Read and Retain These
Instructions

• Read all of the instructions
before you operate this
equipment. Give particular
attention to all safety
precautions. Retain the
instructions for future
reference.

• Comply with all warning
and caution statements in
the instructions. Observe all
warning and caution
symbols that are affixed to
this equipment.

• Comply with all
instructions that accompany
this equipment.

2

IMPORTANT RULES FOR SAFE OPERATION, continued

Cleaning the Equipment

Before cleaning this equipment, unplug it from the
electrical outlet. Use a damp cloth to clean this
equipment. Do not use a liquid cleaner or an aerosol
cleaner. Do not use a magnetic/static cleaning device
(dust remover) to clean this equipment.

Placement

Place this equipment in a location that is close enough
to an electrical outlet to accommodate the length of the
power cord. Place this equipment on a stable surface.
The surface must support the size and weight of this
equipment. Place this equipment either horizontally or
vertically.

WARNING:

Avoid personal injury and damage to this
equipment. An unstable surface may cause
this equipment to fall.

Accessories

Do not use accessories with this equipment unless
recommended by your cable service provider.

Ventilation

This equipment has openings for ventilation that protect
it from overheating. To ensure the reliability of this
equipment, do not obstruct the openings.

• Do not place other equipment, lamps, books, or any
other object on the top of or beside this equipment.

• Do not place this equipment in any of the locations
that follow:

- On a bed, sofa, rug, or similar surface

- Over a radiator or a heat register

- In an enclosure, such as a bookcase or equipment

rack, unless the installation provides proper
ventilation

WARNING:

Avoid electric shock and fire hazard. Never
push objects through the openings in this
equipment. Objects can touch dangerous
voltage points or cause electrical shorts that
can result in electric shock or fire.

3

IMPORTANT RULES FOR SAFE OPERATION, continued

Liquid or Moisture

Do not expose this equipment to liquid or moisture. Do
not place this equipment on a wet surface. Do not spill
liquids on or near this equipment.

Lightning and Power Surges

Plug your equipment into a surge protector in order to
reduce the risk of damage from lightning strikes and
power surges. If you are unsure of the type of surge
protector to use, contact your local cable service
provider.

Servicing

Do not open the cover of this equipment. If you open the
cover, your warranty will be void. Refer all servicing to
qualified personnel only. Contact your cable company
for instructions.

Power Cord Protection

Arrange all power cords so that people cannot walk on
the cords, place objects on the cords, or place objects
against the cords, which can damage the cords. Pay
particular attention to cords that are at plugs, at
electrical outlets, and at the places where the cords exit
the equipment.

4

Power Sources

A label on the AC power adapter which is supplied
with this equipment, indicates the correct power source
for this equipment. Operate this equipment only from
an electrical outlet that has the voltage and frequency
that the label indicates.

If you are unsure of the type of power supply to your
residence, consult Scientific-Atlanta, Inc., or your local
power company.

WARNING:

Avoid electric shock and fire hazard. Do not
overload electrical outlets and extension cords.
For equipment that requires battery power or
other sources to operate, refer to the operating
instructions for that equipment.

Grounding

This equipment may be supplied with a non-polarized
two-prong plug, or a three-prong plug. It is important to
fully insert the plug into the electrical wall outlet.

If you are unable to insert this plug fully into the outlet,
contact an electrician to replace your obsolete outlet.

IMPORTANT RULES FOR SAFE OPERATION, continued

Checklist

Damage that Requires Service

For damage that requires service, unplug this equipment
from the electrical outlet. Contact your cable service
provider when any of the following situations occur:

• There is damage to the power cord or plug

• Liquid enters the equipment

• A heavy object falls on the equipment

• There is exposure to rain or water

• Operation is not normal (the instructions describe the
proper operation)

• If you drop this equipment, or damage the cabinet of
this equipment

• If this equipment exhibits a distinct change in
performance

Upon completion of any service or repairs to this
equipment (cable modem), ask the service technician to
perform safety checks to determine that the equipment
is in proper operating condition.

Equipment Checklist

Before you install your cable modem, verify
that the carton contains:

• One WebSTAR™ Model DPX 130 Cable
Modem

• One twisted pair Ethernet cable
(CAT5/RJ-45)

• One USB cable

• One Power Adapter

• One Power cord (may be packed separately)

• One Vertical Modem Stand (attached to the
modem)

• One diskette containing the USB drivers
Note: You will need an optional cable

signal splitter and additional standard RF
coaxial cable if you want to connect a VCR,
a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to
the same cable connection as your cable
modem.

5

Overview

Contents

Overview................................................................... 6

Getting Started ........................................................ 7

System Requirements............................................. 8

WebSTAR Cable Modem Front Panel ................. 9

WebSTAR Cable Modem Back Panel ................ 10

Connection Diagram ............................................. 11

TCP/IP Configuration .......................................... 12

USB Driver Installation ........................................ 15

USB Driver Uninstallation.................................... 17

Renew the IP Address........................................... 18

Troubleshooting .................................................... 20

Tips for Improved Performance ......................... 22

Notices ..................................................................... 23

Customer Information .......................... Back Cover

6

WebSTAR Cable Modem Features

Welcome to the world of high-speed Internet access.
Your new WebSTAR Model DPX 130 Cable Modem
offers the following outstanding features:

• Euro-DOCSIS certification ensures full
interoperability with any Euro-DOCSIS
compatible headend equipment

• Two-way, high-speed data rates much
faster than 56K analog modems, ISDN, or DSL

• Plug and Play operation for easy setup
and installation

• 10/100BaseT Ethernet or USB connection

• Clear LED display

• Vertical or horizontal placement

• Cable modem software can be upgraded
automatically by your cable service provider

• Supports up to 16 devices (may require additional
equipment or service provider fees)

Getting Started

Contacting Your Local Cable Service Provider

You need to set up an Internet access account with
your local cable service provider in order to use
your cable modem. When you contact your cable
service provider, verify the following conditions:

• The cable service to your home supports
two-way, Euro-DOCSIS-compatible cable
modem access. If your cable company does not
provide two-way Euro-DOCSIS-compatible
service, this modem will not be able to
communicate with your cable service
provider’s Internet access service.

• You have an active RF coaxial cable line near
your personal computer (PC), and is it capable
of two-way cable modem service. If your
current cable input is not conveniently located
near your PC, your cable service provider can
install one.

• You have an Internet access account. Your
cable service provider will set up your Internet
access account, and will become your Internet
Service Provider (ISP) to enable you to send
and receive e-mail, access the World Wide
Web, and receive other Internet services.

You must also give your cable service provider
the following information:

• The serial number of the modem

• The Media Access Control (MAC) address of
the modem

These numbers appear on a white bar
code label located on the side of the
cable modem. The serial number consists of
a series of alpha-numeric characters located
directly under the SER. NO. bar code. The
MAC address consists of a series of
alpha-numeric characters located directly
under the MAC bar code. The following
example illustrates a sample bar code label.

MODEL DPX130
CABLE MODEM

P/N XXXXXX

SER. NO.

T ested To Comply

SM0000000

MAC

000000-000000

With FCC Standards

FOR HOME OR

OFFICE USE

MADE IN TAIWAN

T9379

7

System Requirements

Introduction

This section provides hardware and software
requirements.

Minimum System Requirements for PCs

• PC with a Pentium MMX 133 processor or
greater

• 32 MB of RAM

• Netscape or Internet Explorer

• 3.5-in. disk drive or CD-ROM drive

Minimum System Requirements for Macintosh

• MAC OS 7.5 or higher

• 32 MB of RAM

System Requirements for an Ethernet Connection

• A PC with Windows 95 operating system
(or later) with TCP/IP protocol installed, or an
Apple Macintosh computer with TCP/IP
protocol installed

• An active 10/100 BaseT Ethernet network
interface card (NIC) installed in your PC.

System Requirements for a USB Connection

• A PC with Windows 98/98SE/ME/ or 2000
operating system

• A master USB port installed in your PC

Before Y ou Begin

Select the location for your workspace giving
careful consideration to the following:

• Position your PC and cable modem so
that they are located near your cable input.
There should be plenty of room to guide the
cables away from the modem without
straining or crimping them.

• Air flow around the cable modem should not
be restricted.

• Familiarize yourself with all of the materials
supplied with the cable modem. Read
this user’s guide thoroughly before installing
the cable modem.

8

WebSTAR Cable Modem Front Panel

T9121

1
3

2
4

Front Panel Indicators

1 Power Illuminates solid green to indicate that power is being

applied to the cable modem

2 PC Illuminates solid green to indicate that an Ethernet/USB

carrier is present
Blinks to indicate that Ethernet/USB data is being

transferred

3 Cable Blinks during software upgrade and to indicate cable

activity

4 Status Illuminates solid green when the modem is registered on the

network
Blinks to indicate one of the following conditions:

• The cable modem is booting up and not ready for data.

• The cable modem is scanning the network and attempting
to register.

• The cable modem has lost registration on the network,
and will continue blinking until it registers again.

9

WebSTAR Cable Modem Back Panel

Back Panel Components

1 Cable In F-Connector connects to an active RF coaxial cable signal

CABLE

IN

C

U

LISTED
E188325

USB

1

L

US

2

2 USB 12 Mbps USB port connects to the USB port on your

3 Ethernet RJ-45 Ethernet port connects to the 10/100BaseT Ethernet

4 Reset Reset-to-Default button

from your cable service provider

PC

port on your PC

10

ETHERNET

RESET

12 VDC

0.6A Max

3

4

5

T9356

CAUTION:

This button is for maintenance purposes only.
Do not use!

5 12 V DC Connects the cable modem to the DC output of the AC

Power power adapter that is provided with your cable modem
Connector

Note: Only use the power cord and the AC power
adapter that is provided with your cable modem.

Connection Diagram

Installation

Follow these steps for proper installation.

1. Power down your PC and unplug it from the
power source.

2. Connect the active RF coaxial cable to the
CABLE IN connector. Use an optional cable
signal splitter to add a TV, a DHCT or set-top
converter, or a VCR.

3. Connect your PC to either the Ethernet port or
the USB port using one of the appropriate
supplied cables.

4. Insert the AC power adapter cord into the DC
power connector on the back of the cable modem,
insert the supplied cord into the AC power
adapter, and then plug the cord into an AC power
source.

5. Plug in and power on your PC.

6. Choose one of the following options:

• To configure the TCP/IP protocol for
Ethernet—see TCP/IP Configuration on pages
12 through 14.

• To install the USB Drivers for USB—see USB
Driver Installation on pages 15 and 16.

The following diagram illustrates one of the various
connection options that are available to you.

RF

Cable

Converter

CH+

VOLñ VOL+

MENU GUIDE INFO A/B

POWER

CHñ

BYPASS

PC

T9355

Power Supply

Power

Supply

CABLE

IN

U

C

LISTED

E188325

USB

ETHERNET

RESET

12 VDC

0.6A Max

Cable

Splitter

RF

L

US

Cables

Cable-Ready TV ,

VCR, or Set-Top

Ethernet

Cable

Note: Professional installation may be available.
Contact your local cable service provider for further
assistance.

11

TCP/IP Configuration

Introduction

This section contains instructions for configuring
the TCP/IP protocol for both Windows and

Macintosh operating systems.

Configuring the TCP/IP Protocol for Windows 95/98/ME

Note: You need to have either an Ethernet
Network Interface Card (NIC) with the TCP/IP
communications protocol installed on your system,
or a USB network interface, before you install your
cable modem.

Follow these steps to install and configure the
TCP/IP protocol for Windows 95/98.

1. Click Start, select Settings, and choose Control
Panel. The Control Panel window appears.

2. In the Control Panel window, double-click the
Network icon. A list of installed network
components appears.

3. Under the Configuration tab, read the list of
installed network components to verify your

12

PC contains the TCP/IP protocol.

4. Does your PC have the TCP/IP protocol?

• If yes, go to step 8.

• If no, click Add.

5. Click Protocol, and then click Add.

6. In the Manufacturers list, click Microsoft.

7. In the Network Protocols list, scroll to and click

TCP/IP, and then click OK.

8. Scroll to and click the TCP/IP Ethernet Adapter
protocol, and then click Properties.

9. Click the IP Address tab, and then select Obtain
an IP address automatically.

10. Click the Gateway tab and verify that these
fields are empty. If they are not empty, highlight
and delete all information from the fields.

11. Click the DNS Configuration tab; then,
select Disable DNS.

12. Click OK. The Copying Files... window appears.

TCP/IP Configuration, continued

13. When the system finishes copying the

files, click OK.

14. Close all networking windows.

15. When the System Settings Change dialog

box appears, click YES to restart your
computer.

Configuring the TCP/IP Protocol for Windows 2000

Follow these steps to install and configure the
TCP/IP protocol for Windows 2000.

1. Click Start, select Settings, and choose
Network and Dial-up Connections. The
Network and Dial-up Connections window
appears.

2. In the Network and Dial-up Connections
window, double-click Local Area Connection
icon. The Local Area Connection Status
window appears.

3. In the Local Area Connection Status window,
click Properties. The Local Area Connection
Properties window appears.

4. In the Local Area Connection Properties

window, select Internet Protocol (TCP/IP),
then click Properties. The Internet Protocol
(TCP/IP) Properties window appears.

5. In the Internet Protocol (TCP/IP) Properties

window, select both Obtain an IP address

automatically, and Obtain DNS server
address automatically, and then click OK. The

Local Network window appears.

6. In the Local Network window, click OK to

restart your computer.

Configuring the TCP/IP Protocol on a Macintosh

Note: Many Macintosh computers have Ethernet
devices installed at the factory.

Follow these steps to verify that the TCP/IP
communications protocol and an Ethernet device is
installed on your system.

1. Click the Apple icon in the upper left corner
of the Finder. Scroll down to Control Panels,
and then click TCP/IP.

13

TCP/IP Configuration, continued

2. Click Edit on the Finder (gray bar) at the top

of the screen. Scroll down to the bottom of the
menu, and then click User Mode.

3. Click Advanced in the User Mode window,
and then click OK.

4. Click the Up/Down selector arrows located
to the right of the Connect Via section of the
TCP/IP window, and then click Using DHCP
Server.

5. Click Options in the TCP/IP window, and then
click Active in the TCP/IP Options window.

Note: In some cases, the Load only when
needed option will not appear. If it appears,

select the option. A check mark appears
in the option.

6. Verify that the Use 802.3 option located in the
upper right-hand corner of the TCP/IP window is
unchecked. If there is a check mark in the option,
deselect the option, and then click Info in the
lower left-hand corner.

14

7. Is there a Hardware Address listed in this
window?

• If yes, click OK. To close the TCP/IP

Control Panel window, click File, and
then scroll down to click Close.

• If no, you must power down your Macintosh

8. With the power off, simultaneously press and
hold down the Command (Apple), Option, P,
and R keys on your keyboard. Keeping those
keys pressed down, power on your
Macintosh. The computer will start, and you
will hear the Apple chime; do not release these
keys.

9. Continue pressing these keys for up to three
chimes, then release the keys and allow the
computer to restart.

10. When your computer fully reboots, repeat steps
1 through 7 to verify that all TCP/IP settings
match those in the preceding instructions.
If your computer still does not have a Hardware
Address, contact your local authorized Apple
dealer or Apple technical support center.

USB Driver Installation

Installing the USB Drivers for Windows 98/ME

If your PC has a USB interface, follow these
steps to install the provided USB drivers. If your
PC does not have a USB interface, you may skip
this procedure.

1. Insert the USB Cable Modem Driver
Installation disk into the floppy disk A drive of
your PC.

2. Wait until the Power and Status indicators on
the cable modem illuminate solid green, then
plug the USB cable into the USB port on your
PC. The Add New Hardware Wizard window
appears.

3. Click Next.

4. In the Add New Hardware Wizard window,
select Search for the best driver for your
device (Recommended), then click Next.

5. In the Add New Hardware Wizard window,

select Floppy disk drives, then click Next.

6. In the Add New Hardware Wizard window,
select The updated driver (Recommended),
then click Next.

7. In the Add New Hardware Wizard window,
click Next. The Copying Files...window
appears. After about 10 to 20 seconds has
passed, the Add New Hardware Wizard
window reappears.

8. Click Finish. The System Settings Change
window appears. Installation is complete.

9. Click Yes to restart your computer.

15

UseUS

Uss

USB Driver Installation, continued

Installing the USB Driver for Windows 2000

Follow these steps to install the USB driver on a
Windows 2000 system.

1. Wait until the Power and Status indicators on

the cable modem illuminate solid green, then
plug the USB cable into the USB port on your
PC. The Found New Hardware Wizard window
appears.

2. Click Next.

3. In the Found New Hardware Wizard window,

select Search for a suitable driver for my
device (recommended), then click Next.

4. Insert the USB Driver installation disk into
floppy disk drive A.

5. In the Found New Hardware Wizard window,
select Floppy disk drives, then click Next. The
Found New Hardware Wizard window

16

updates.

6. In the Found New Hardware Wizard Window,

click Next again. The Digital Signature Not
Found window appears.

7. In the Digital Signature Not Found window,

click Yes to continue the installation. The Found
New Hardware Wizard reappears.

8. Click Finish.

zuUn

USB Driver Uninstallation

Uninstalling the USB Drivers for Windows 98/ME

You may need to uninstall the USB Drivers.
Follow this procedure to uninstall the USB
drivers on a Windows 98/ME system.

1. Click Start, select Settings, and choose Control
Panel. The Control Panel window appears.

2. In the Control Panel window, double-click the
System icon. The System Properties window
appears.

3. In the System Properties window, click the

Device Manager tab, select Network
Adapters, choose DPX USB Cable Modem
Adapter, and then click Remove.

4. Click OK to finish the uninstall procedure,
and to close the System Properties window.

Uninstalling the USB Drivers for Windows 2000

Follow this procedure to uninstall the USB
drivers on a Windows 2000 system.

1. Click Start, select Settings, and choose
Control Panel. The Control Panel window
appears.

2. In the Control Panel window, double-click
the Add/Remove Hardware icon. The
Add/Remove Hardware Wizard window
appears.

3. In the Add/Remove Hardware Wizard
window, click Next.

4. In the Add/Remove Hardware Wizard
window, click Uninstall/Unplug a device,
and then click Next.

5. In the Add/Remove Hardware Wizard
window, click Uninstall a device, and then
click Next.

17

USB Driver Uninstallation, continued Renew the IP Address

Uninstalling the USB Drivers for Windows 2000, continued

6. In the Add/Remove Hardware Wizard window,

click USB Cable Modem Adapter, and then
click Next.

7. In the Add/Remove Hardware Wizard window,

click Yes, I want to uninstall this device, and
then click Next.

8. In the Add/Remove Hardware Wizard window,

click Finish to complete the uninstall procedure
and to close the Add/Remove Hardware
Wizard window.

18

Renewing the IP Address for Windows 95/98/ME

If your PC cannot access the Internet after the
cable modem is online, it is possible that your
PC did not renew its IP address. Follow these
steps to renew the IP address on your PC.

1. Click Start, and then click Run to open the

Run window.

2. Type winipcfg in the Open field, and click
OK to execute the winipcfg command. The IP
Configuration window appears.

3. Click the down arrow to the right of the top
field, and select the Ethernet adapter that is
installed on your PC. The IP Configuration
window displays the Ethernet adapter
information.

4. Click Release, and then click Renew. The IP
Configuration window displays a new IP
address.

5. Click OK to close the IP Configuration
window.

Renew the IP Address, continued

Renewing the IP Address for Windows 2000

Follow these steps to renew the IP address on your
PC if you are using Windows 2000.

1. Click Start, and then click Run to open the

Run window.

2. Type cmd in the Open field, and click OK to

execute the cmd command. A DOS window
appears.

3. At the DOS prompt, type ipconfig and press
Enter. A list of IP addresses appears.

4. Type ipconfig /release and press Enter.

5. Type ipconfig /renew and press Enter.

6. Type exit to close the DOS window and
return to Windows.

Renewing the IP Address for Macintosh

Follow these steps to renew the IP address on your
Macintosh computer.

1. Click the Apple icon in the upper left corner of
the Finder. Scroll down to Control Panels,
and then click TCP/IP. The TCP/IP window
appears.

2. In the Configure field of the TCP/IP window,
select Using DHCP Server.

3. Click the Close icon in the uper left corner of
the TCP/IP window. The save changes to the
current configuration? message box appears.

4. Click Save in the save changes message box.

5. Wait approximately 2 or 3 minutes, and repeat
step 1 to verify the IP address. If there is no IP
address, contact your local authorized Apple
dealer or Apple technical support center.

19

Troubleshooting

Frequently Asked Questions

Q. What if I don’t subscribe to cable TV?

A. If cable TV is available in your area, data
service may be made available with or without
subscribing to cable TV service. Contact your
local cable service provider for complete
information on cable services, including
high-speed Internet access.

Q. How do I arrange for installation?

A. Professional installation from your cable
service provider may be provided. A professional
installation ensures proper cable connection to
the modem and to your PC, and ensures proper
configuration of all hardware and software
settings.

Q. How does the WebSTAR Cable Modem
connect to my computer?

A. The cable modem connects to the USB port or
the 10/100BaseT Ethernet port on your PC. If
your PC is not equipped with an Ethernet
interface, an Ethernet card is available from your
local PC or office supply retailer, or from your

20

cable service provider.

Q. Once my cable modem is connected, how do I
access the Internet?

A. Your local cable service provider becomes your
Internet Service Provider (ISP), offering a wide
range of services including e-mail, chat, news, and
information services.

Q. Can I watch TV and surf the Internet at the
same time?

A. Absolutely! If you subscribe to cable television
service, you can watch TV and use your cable
modem at the same time by connecting your TV
and your cable modem to the cable network using
an optional cable signal splitter.

Q. Can I run more than one device on the
modem?

A. Yes! You can operate two PCs simulataneously
using an Ethernet connection to one PC, and a USB
connection to the other. Your WebSTAR cable
modem will support up to 16 devices using an
Ethernet hub, which you can purchase at your
local PC or office supply retailer. Contact your
cable service provider for further assistance.

Troubleshooting , continued

Common Troubleshooting Issues

The modem does not register an Ethernet
connection.

Even new PCs do not always have
Ethernet capabilities. Be sure to verify that
your computer has a 10/100BaseT Ethernet card
and that the Ethernet driver software is
properly installed. If you purchase and install
an Ethernet card, follow the installation
instructions very carefully.

Note: If you have a 100BaseT card installed on
your PC, make certain that it also supports
10BaseT.

The modem does not register a cable
connection.

• The modem works with a standard,
75-ohm, RF coaxial cable. If you are using a
different cable, your cable modem will not
function properly. Contact your
cable service provider to determine
whether you are using the correct cable.

• Verify that you have followed the
procedure for Renewing the IP address

for Windows 95/98, or the procedure for
Renewing the IP address for Windows
2000 on pages 18 and 19 earlier in this

guide.

• Your NIC card or USB interface may be
malfunctioning. Refer to the trouble­shooting information in the NIC or
USB documentation.

21

Tips for Improved Performance

Check and Correct

If your cable modem does not perform as
expected, the following tips may help. If you need
further assistance, contact your cable service
provider.

• Verify that the plug to your cable modem AC
adapter is properly inserted into an electrical
outlet.

• Verify that your cable modem AC adapter is
not plugged into an electrical outlet that is
controlled by a wall switch. If the electrical
outlet is controlled by a wall switch, make sure
the switch is in the ON position.

• Verify that the Power and Status indicators on
the front panel of your cable modem are
illuminated.

• Verify that all cables are properly connected,
and that you are using the correct cables.

• Verify that your cable service is active and that
it supports two-way service.

• For Ethernet port use, verify that your TCP/IP
is properly installed and configured.

• For USB port use, verify that you have

followed the procedure for Installing the USB
Drivers for Windows 98/ME on page 15 of
this guide, or the procedure for Installing the
USB Drivers for Windows 2000 on page 16 of
this guide.

• Verify that you have called your cable service
provider and given them the serial number
and MAC address of your cable modem.

• If you are using a cable signal splitter so
that you can connect the cable modem to
other devices, remove the splitter and
reconnect the cables so that the cable
modem is connected directly to the cable
input. If the cable modem functions properly
when connected in this way, the cable signal
splitter may be defective and may need to be
replaced.

22

Notices

Trademarks

Scientific-Atlanta and the Scientific-Atlanta ARCs logo,
are registered trademarks of Scientific-Atlanta, Inc.
WebST AR and “Bringing the Interactive Experience Home”
are trademarks of Scientific-Atlanta, Inc.

Other trademarks listed herein are the property of their
respective owners.

Disclaimer

Scientific-Atlanta, Inc. assumes no responsibility for errors or
omissions that may appear in this guide. Scientific-Atlanta
reserves the right to change this guide at any time without
notice.

Documentation Copyright Notice

© 2001 Scientific-Atlanta, Inc. All rights reserved.
Printed in Taiwan.

Information in this document is subject to change without
notice. No part of this document may be reproduced in any form

without the express written permission of Scientific-Atlanta, Inc.

Software Use Notice

The software described in this document is copyrighted and
furnished to you under a license agreement. You may only
use or copy this software in accordance with the termns of
your license agreement..

Firmware Use Notice

The firmware in this equipment is copyrighted. You may only
use the firmware in the equipment in which it is provided.
Any reproduction or distribution of this firmware, or any

23

USB Driver Uninstallation, continued

United States: Scientific-Atlanta, Inc., 5030 Sugarloaf Parkway, Box 465447, Lawrenceville, GA 30042; Tel: [phone]; TWX: 810-799-4912; Telex: 0542898
Europe: Scientific-Atlanta Europe GmbH, Westerbachstrasse 28-32, 61476 Kronberg, Germany; Tel: [phone]
Asia-Pacific: Scientific-Atlanta (Singapore) Pte. Ltd., 1 Claymore Drive, #08-11 Orchard Towers, Singapore 229594; Tel: [phone]
Latin America: Scientific-Atlanta Argentina S.A., C. Pellegrini 1149 Piso 11o Capital Federal 1011 Buenos Aires, Argentina; Tel: [phone]

www.scientificatlanta.com
© 2001 Scientific-Atlanta, Inc. All rights reserved. Printed in Taiwan
April 2001 Part Number 745265 Rev A

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