SATO WS408TT, WS412TT Technical Manual

WS4 TT Series Printers

Technical Manual

WS408TT / WS412TT

WS4-TT-r01-30-12-16TM

Contents

Preface ........................................................................................................................................ 1

Who should read this manual ............................................................................................ 1

Related Documents ............................................................................................................ 1

1

Understand Your Printer .................................................................................................... 2

1.1 Perspective View ......................................................................................................... 2

1.2 Back View ................................................................................................................... 3

1.3 Interior View I ............................................................................................................. 4

1.4 Interior View II ............................................................................................................ 5

1.5 Printer Button and Lights ............................................................................................ 6

1.5.1 Feed Button .............................................................................................................. 6

1.5.2 Status Lights ......................................................................................................... 6

2

Accessories Installation ...................................................................................................... 8

2.1 Cutter ............................................................................................................................... 8

2.2 Dispenser .................................................................................................................. 13

2.3 Wireless LAN Module ................................................................................................ 18

2.4 Bluetooth Module ..................................................................................................... 21

2.5 External Unwinder .................................................................................................... 23

2.6 Paper Support Roller ..................................................................................................... 25

3

System Mode ................................................................................................................... 26

3.1 Media Sensor Calibration .............................................................................................. 27

3.2 Reset Your Printer ..................................................................................................... 28

3.3 Self-Test and Dump Mode ......................................................................................... 29

3.3.1 Self-Test .................................................................................................................. 29

3.3.2 Dump Mode ....................................................................................................... 47

4

SATO WS4 Printer Utility .................................................................................................. 48

4.1 Install SATO WS4 Printer Utility ................................................................................. 48

4.2 Work with SATO WS4 Printer Utility ........................................................................... 51

4.2.1 Menu Bar ........................................................................................................... 51

4.2.2 Toolbar ................................................................................................................... 53

4.2.3 Navigation Pane ................................................................................................. 57

5

Update Firmware .................................................................................................................. 90

5.1 Update Firmware in SATO WS4 Printer Utility ............................................................ 90

5.1.1 Update via the USB or COM Port ........................................................................ 90

5.1.2 Update via the LAN Port ..................................................................................... 95

5.2 Update Firmware via the USB Host .......................................................................... 100

5.3 Update Firmware in Atmel Mode ............................................................................ 101

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Troubleshooting .................................................................................................................. 105

6

6.1 Cutter and Dispenser Issues .................................................................................... 105

6.2 Internal Errors .............................................................................................................. 106

7

Network ........................................................................................................................ 108

7.1 Network Architecture .................................................................................................. 108

7.2 Ethernet Status Indicators ........................................................................................... 110

8

Specifications ................................................................................................................. 111

8.1 Printer .................................................................................................................... 111

8.2 Media and Ribbon ................................................................................................... 113

8.3 Bar Code ................................................................................................................. 115

8.4 Wireless LAN ........................................................................................................... 117

8.5 Bluetooth ................................................................................................................ 119

8.6 Ethernet .................................................................................................................. 120

8.7 Electrical and Operating Environment ......................................................................... 120

8.8 Physical Dimension ................................................................................................. 120

8.9 Interfaces ................................................................................................................ 121

8.9.1 USB .................................................................................................................. 121

8.9.2 Ethernet ........................................................................................................... 122

8.9.3 RS-232C ............................................................................................................ 123

9

Technical Drawings ............................................................................................................. 125

9.1 Main board Diagram .................................................................................................... 125

9.2 System Diagram ...................................................................................................... 127

9.3 Wiring Diagram ....................................................................................................... 129

Appendix A: DIP Switch........................................................................................................ 130

ii

WS4-TT-r01-30-12-16TM

1

Understand

Your Printer

Preface

1

Preface

This manual describes technical information about WS TT printers, including
installation guides, operating guides, printer setting tool help, network
architecture overview and technical drawings. It doesn’t contain programming
examples. For more information about printer programming, see related
documents.

Who should read this manual

This manual is intended for dealers, technicians and users who need to install and
manage the hardware, firmware and network of WS TT printers.

Related Documents

WS TT Series Owner’s Manual

■

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1

Understand

Your Printer

Perspective

View

LED2

Feed

Button

1 Understand Your Printer

This chapter provides an overview of the printer.

1.1

Perspective View

LED1

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1

Understand

Your Printer

Back View

1.2

Back View

Standard Model

RS232

LAN

Optional Interfaces

LAN Model

USB A USB B

LAN

Power Switch

Power Jack

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1

Understand

Your Printer

Interior

View I

1.3

Interior View I

Ribbon

Supply Wheel

Take-Up Wheel

Media Roll
Holders

Module
Release Latch

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1

Understand

Your Printer

Interior

View II

1.4

Interior View II

Transmissive

Sensor

Printhead

Media Shaft

Lock Button

Reflective Sensor

Media Guides

Platen Roller

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1

Understand

Your Printer

Printer

Button

and Lights

1.5

Printer Button and Lights

This section describes the functions of the printer button and lights.

1.5.1 Feed Button

The FEED button is not simply for feeding label. It is able to act as a feed, pause,
resume, restore and run button. The following table shows its functions.

Function Description

Feed Feed a blank label.
Pause Pause printing, if pressed during printing.

Resume Resume printing, if pressed in pause mode.
Restore Restore the printer to the online mode, if pressed after

fixing the error.

Run Run the command of the system mode after selecting the

command.

1.5.2 Status lights

The printer has two status lights: LED 1 and LED 2. They are helpful for checking
printer’s condition. Both lights have three colors: green, orange and red; they also
have three blinking speed: fast, medium and slow. LED 1 glows green when the
printer is working properly; it glows orange or red when the printer encounters
issues. LED 2 indicates the issue the printer runs into. The following tables show
the LEDs behavior and the condition they indicate.

Symbol Blinking Speed Blinking Interval

**

*

* LED2 + *LED1 Slow LED2 & LED1 Blinking Interval at same time

* LED2 + LED1 * Slow LED2 & LED1 Blinking Interval at different timing

Fast 0.5 Second

Slow 2 Seconds

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1

Understand

Your Printer

Printer

Button

and Lights

LED 2 LED 1 Description

LED

Green Green

Green

* Green * Green In pause. V

** Green The printer is transmitting data.

The printer is ready to print.

The printer is writing data to the flash or USB memory.

* Green Green *

The USB memory is being initialized.

Green

Green

** Orange The print module is opened when the printer is turned on.

Orange Orange

**Orange

** Orange

Orange

Head high temperature. V

Paper jam. V

The media is out when the print data is sent to the printer.

Paper end.

**Orange

Red

Red

Red

Red Red

Orange ** Ribbon end or ribbon error. (for thermal transfer models)

Orange The printhead is broken.

*Orange Communication error (RS-232C). V

**Orange

Cutter error (with optional cutter). V

Cover (Thermal Head) open error during printing.

Label

V

V

V

V

V

Red

Red

* Red Red *

An EEPROM for backup cannot be read or written properly.

A command has been fetched from an odd address.

Word data has been accessed from a place other than the

* Red

boundary of the word data.

Long word data has been accessed from a place other than

the boundary of the long word data.

** Red Command error. V

Flash ROM on the CPU board error or USB memory error.

V

An erase error has occurred when formatting the USB

memory.

Unable to save files due to insufficient USB memory.

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2

Accessories

Installation

Cutter

2 Accessories Installation

This chapter describes how to install accessories on the printer.

2.1

Cutter

A cutter is used to cut the label after it is printed out. A full cutter cuts a label off
from a media roll.

To install a full cutter:

Step 1. Remove the tear bar, top cover and middle frame

This part describes how to dismantle your printer.

1. Open the top cover.

2. Press the Module Release Latch to open the print module.

3. Loosen and remove the two screws on each side of the tear bar.

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2

Accessories

Installation

Cutter

4. Remove the tear bar from the printer.

5. Loosen and remove the two screws at the bottom of the tear bar.

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Accessories

Installation

Cutter

10

6. Loosen and remove the two screws on each side of the Media Roll Holders.

7. Remove the middle frame along with the top cover.

Step 2. Connect and secure the cutter to your printer

This part describes how to thread the cutter cable and wire, connect them to the
main board and secure the cutter and reinstall the part you took off.

1. Thread the cutter cable through the square hole to the right of the print
module.

2. Plug the cutter connector to the J8 on the main board. J8 is a white port

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Accessories

Installation

Cutter

11

located to the right of the main board. Connect the ground wire (fork terminal)
to the screw on the bottom-left corner after loosening the screw a bit and
then tighten the screw to secure the wire.

3. Put the cutter on the print module.

4. Reinstall the middle frame along with the top cover. Make sure the cutter
cable is inside the middle frame.

5. Reverse step 7-8 to secure the middle frame to the printer.

6. Position the cutter in front of the printer. Align the three screw holes of the
cutter with the screw holes on each side of the platen roller and secure the
cutter with three screws.

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Accessories

Installation

Cutter

12

Step 3. Test the cutter

This part describes how to use the cutter to cut your label.

1. Press the switch lock on the Media Roll Holders to slide them outward and
place the media roll between the holders. Adjust the media roll so its print
side is facing up and make sure it is clamped tightly by the holders.

2. Press the Lock button on the Media Guides to slide them outward.

3. Pull the media until it reaches the edge of the cutter plate. Put the media
under the Media Shaft and center it between the Media Guides.

4. Thread the media into the slot of the cutter.

5. Close the print module and press down firmly at its both sides, until you hear a
click.

6. Close the top cover.

7. Send a print job or press the FEED button to test if the cutter works.

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2

Accessories

Installation

Dispenser

2.2

Dispenser

A dispenser automatically removes the liner from the printed label. The dispenser
sensor detects if a peeled label is taken away.

To install a dispenser:

Step 1. Remove the tear bar, top cover and middle frame

This part describes how to dismantle your printer.

1. Open the top cover.

2. Push the Module Release Latch to open the print module.

3. Loosen and remove the two screws on each side of the tear bar to reveal the
screw holes. You’ll use those two screw holes to secure the dispenser later.

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2

Accessories

Installation

Dispenser

4. Remove the tear bar from the printer.

5. Loosen and remove the two screws at the bottom of the tear bar.

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2

Accessories

Installation

Dispenser

6. Loosen and remove the two screws on each side of the Media Roll Holders.

7. Remove the middle frame along with the top cover.

Step 2. Connect and secure the dispenser to your printer

This part describes how to thread the dispenser cable and wire, connect them to
the main board and secure the dispenser and reinstall the part you took off.

1. Thread the dispenser wire through the square hole to the right of the print
module.

2. Plug the dispenser connector to the J14 on the main board. J14 is a red port

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2

Accessories

Installation

Dispenser

located to the rightmost of the main board.

3. Put the dispenser on the print module.

4. Reinstall the middle frame along with the top cover. Make sure the dispenser
wire is inside the middle frame.

5. Secure the middle frame to the printer.

6. Open the dispenser and insert the bracket under the platen roller to position
the dispenser in front of the printer.

7. Locate the two screw holes under each side of the bracket. They are the same
screw holes used by the tear bar. Secure the dispenser with two screws.

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2

Accessories

Installation

Dispenser

Step 3. Test the dispenser

This part describes how to use the dispenser to peel the liner.

1. Press the switch lock on the Media Roll Holders to slide them outward and
place the media roll between the holders. Adjust the media roll so its print
side is facing up, and make sure it is clamped tightly by the holders.

2. Press the Lock button on the Media Guides to slide them outward.

3. Pull the media until it reaches out of the printer. Put the media under the

Media Shaft and center it between the Media Guides.

4. Remove 1-3 labels from the liner at the start of the media.

5. Close the print module and press down firmly at its both sides, until you hear a
click.

6. Thread the liner into the slot of the dispenser, until the first label touches the
dispenser plate.

7. Close the dispenser and close the top cover.

8. Send a print job or press the FEED button to test if the dispenser works.

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2

Accessories

Installation

Wireless

LAN Module

2.3

Wireless LAN Module

The Wireless LAN module provides Wireless LAN connectivity for your printer.

To install a Wireless LAN module:

Step 1. Dismantle your printer

This part describes how to remove the top cover, middle frame, tear bar and the
print module.

1. Open the top cover.

2. Loosen and remove two screws on each side of the tear bar.

3. Remove the tear bar from your printer.

4. Loosen and remove four screws from the middle frame.

5. Remove the middle frame along with the top cover

6. Loosen the four screws from the print module.

7. Move the print module aside to reveal the space below the main board.

Step 2. Secure the Wireless LAN card and connect it to the main

board

This part describes how to secure the Wireless LAN card and connect it to the
main board.

1. Plug the reflective sensor cable to the Reflective Sensor port of the Wireless
LAN card.

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2

Accessories

Installation

Wireless

LAN Module

2. Below the main board, you’ll find two screw holes on the lower-right. Align the
two holes on the Wireless LAN card with them and secure the card with two
screws.

3. Plug the Wireless LAN cable 1 (white connector) to J13, which is the white port
located to the lower-right of the main board.

4. Plug the Wireless LAN cable 2 (black connector) to J15, which is the black port
located to the lower-right of the main board.

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Accessories

Installation

Wireless

LAN Module

20

5. Tear off the back tape of the Wireless LAN antenna card and stick the card
besides the panel board (LED board).

6. Use the clip to fasten the antenna card.

7. Attach the antenna to the Antenna port.

Step 3. Reinstall the parts you took off

This part describes how to reinstall the parts you took off.

1. Reinstall the print module and the secure it with four screws.

2. Reinstall the middle frame along with the top cover and secure it with four
screws.

3. Reinstall the tear bar and secure it with two screws.

4. Close the top cover.

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Accessories

Installation

Bluetooth

Module

21

2.4

Bluetooth Module

The Bluetooth module provides Bluetooth connectivity for your printer.

To install a Bluetooth module:

Step 1. Dismantle your printer

This part describes how to remove the top cover, middle frame, tear bar and the
print module.

1. Open the top cover.

2. Loosen and remove two screws on each side of the tear bar.

3. Remove the tear bar from your printer.

4. Loosen and remove four screws from the middle frame.

5. Remove the middle frame along with the top cover

6. Loosen the four screws from the print module.

7. Move the print module aside to reveal the space below the main board.

Step 2. Secure the Bluetooth card and connect it to the main board

This part describes how to secure the Bluetooth card and connect it to the main
board.

1. Plug the Bluetooth cable (white connector) to the port on the Bluetooth card.

2. Below the main board, you’ll find two screw holes on the lower-right. Align the
two holes on the Bluetooth card with them and secure the card with two
screws.

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Accessories

Installation

Bluetooth

Module

22

3. Plug the Bluetooth cable to J15, which is the black port located to the
lower-right of the main board. Route the Bluetooth cable outside (right) of the
row of connectors.

Step 3. Reinstall the parts you took off

This part describes how to reinstall the parts you took off.

1. Reinstall the print module and the secure it with four screws.

2. Reinstall the middle frame along with the top cover and secure it with four
screws.

3. Reinstall the tear bar and secure it with two screws.

4. Close the top cover.

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2

Accessories

Installation

External

Unwinder

2.5

External Unwinder

An external unwinder can hold up to 8-inch outer diameter media roll. It allows
you to print labels without frequently replacing media rolls.

To install an external unwinder:

1. Slide the Unwinder Holders into the Holder Slots, until the holders snap into
the place.

2. Thread the power cord and the connection cable through the bottom slot of
Unwinder Base, until they reach out of the front slot.

3. Insert the Holder Shaft into your media roll.

4. Do one of the following to assemble the Holder Shaft and the Roll Stops:

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2

Accessories

Installation

External

Unwinder

●

If the inside diameter of the media roll is 1-inch, make sure the Core Holders
are facing inward, and then insert the Roll Stops into each end of the Holder
Shaft.

●

If the inside diameter of the media roll is 3-inch, make sure the Core Holders
are facing outward and then insert the Roll Stops into each end of the Holder
Shaft.

5. Place the Holder Shaft on the Unwinder Holders.

6. Place the printer on the Unwinder Base. Fit the printer’s rear rubber feet into
the Rubber Foot Slots.

7. Attach the power cord and the connection cable to the printer.

8. Pull out the media and thread it through the rear slot of the printer.

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2

Accessories

Installation

Paper

Support

Roller

2.6

Paper Support Roller

A paper support roller is used to prevent paper jam. It is placed between the Media
Shaft and the Media Roll Holders. When paper is moving forward during the
printing, it might be curled or crumpled and cause paper jam. The roller can hold
the paper down to solve this problem. For thermal transfer media, we
recommend you use the paper support roller if the label length is less than 45 mm,
width is less than 50 mm, gap is more than 3 mm, and the media roll is outside
wound.

To install a paper support roller:

1. Insert the right end of the rod to the hole of the right bracket holder.

2. Place the left end of the rod on the left bracket holder.

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3

System

Mode

Media

Sensor

Calibration

3 System Mode

The system mode consists of status light color combinations. It contains a list of
commands for you to select and run.

To enter the system mode and run the command, do the following:

1. Turn off the printer.

2. Press and hold the FEED button, and turn on the printer.

3. Both status lights glow solid orange for a few seconds. Next, they turn to green
shortly and then turn to other colors.

4. When status lights show the color combination you need, release the FEED
button immediately.

5. Press the FEED button to run the command.

The following table is the command list of the system mode.

LED 1 LED 2 Command

Green Red Transmissive Sensor Calibration
Green Orange Reflective Sensor Calibration
Red Red Reset Your Printer
Red Orange Reserved
Orange Red Reserved
Orange Green Self-Test and Dump Mode

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3

System

Mode

Media

Sensor

Calibration

3.1

Media Sensor Calibration

Each type of media roll has its own label separators, such as gaps, holes, notches
or black marks. Those separators need to be detected by media sensors, so the
label can be printed in correct position. SATO WS TT printers provide transmissive
and reflective sensor calibration for media detection. Do the following to use
them.

1. Make sure the media is properly loaded, the print module is closed and the
printer’s power switch is set to the OFF position.

2. Press and hold the FEED button, and turn on the printer.

3. Both status lights glow solid orange for a few seconds. Next, they turn to green
shortly and then turn to other colors. Do one of the following to select the
sensor:

●

If you want to calibrate the transmissive sensor, when LED 1 turns to green and

LED 2 turns to red, release the FEED button immediately.

If you want to calibrate the reflective sensor, when LED 1 turns to green and

●

LED 2 turns to orange, release the FEED button immediately.

4. Press the FEED button. The media calibration is complete after the printer
feeds 3-4 labels and stops.

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3

System

Mode

Reset

Your Printer

3.2

Reset Your Printer

By resetting your printer, you can return your printer to the state it was in when
you receive it. This can help you solve some problems caused by settings changed
during the printing.

Do the following to reset your printer:

1. Turn off the printer.

2. Press and hold the FEED button and turn on the printer.

3. Both status lights glow solid orange for a few seconds. Next, they turn to green
shortly and then turn to other colors. When both lights turn to red, release the
FEED button immediately.

4. Press and hold the FEED button for 3 seconds and release it. Both status lights
blink red three times and turn to solid orange for a few seconds. After the
printer is reset, LED 2 goes out while LED 1 turns to solid green.

Important In step 4, if you do not hold the FEED button long enough, LED 2
will blink orange three times while LED 1 goes out. It means the printer is not
reset.

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3

System

Mode

Self-Test and Dump

3.3

Self-Test and Dump Mode

The printer can run a self-test to print a configuration label, which helps you
understand the current settings of the printer.

3.3.1 Self-Test

1. Turn off the printer.

2. Press and hold the FEED button and turn on the printer.

3. Both status lights glow solid orange for a few seconds. Next, they turn to green
shortly and then turn to other colors. When LED 1 turns to orange and LED 2
turns to green, release the FEED button.

4. Press the FEED button to print a configuration label.

Your printer has one emulation language: SZPL. The figure below shows its
configuration label.

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Mode

Self-Test and Dump

30

■

SBPL

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Mode

Self-Test and Dump

31

1.

Version Information

The firmware version and its build date.

Standard RAM

2.

Total SDRAM size.

Available RAM

3.

RAM is able to be used.

4.

Flash Type

The flash memory type and size.

5.

Available Flash

Flash is able to be used.

6.

No of DL soft fonts (FLASH)

The number of fonts is downloaded in Flash.

7.

No of DL soft fonts (RAM)

The number of fonts is downloaded in RAM.

8.

No of DL soft fonts (HOST)

The number of fonts is downloaded in USB HOST.

9.

H. Position Adjust

Move the print position horizontally.

10.

Sensor Type

The media sensor type. It is Gap(transmissive) or I-Mark(reflective) sensor.

11.

Label-less Calibration Value

Check if a label-less calibration has been performed on the printer. If not, the
value is 0000.

12.

Max Label Height

The max label length you can print at a time. For 200 dpi models, it is 100 inches;
for 300 dpi models, it is 50 inches.

13.

Print Width

The print width in dots.

14.

Lab Len (Top to Top)

For non-continues media, it is the length between the tops of two labels.

15.

Speed

The speed of printing. The unit is inch per second (ips).

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32

16.

Darkness

The current darkness.

17.

Print Method

It is either thermal transfer (TT) or direct thermal (DT) printing. TT requires
ribbons and DT doesn't.

18.

Print Length

The total print length.

19.

Cut Count

It counts the times the cutter cuts.

20.

RS232 Protocol

It lists RS-232C settings in the following order: baud rate, data length, parity check,
stop bit and flow control.

21.

Media

The media type in use.

22.

Reprint After Error

When it is enabled, the printer reprints the label after the error fixed if it is printed
incorrectly due to the error.

23.

Backfeed Enabled/Disabled

Enable or disable backfeed during the printing process. When it is enabled, the
printer moves the paper forward in a predefined length 1 second after printing,
and pulls the paper back in a predefined length once the printing begins again.
When it is disabled, the printer won’t move the paper at all.

24.

Cutter Enabled/Disabled

Enable or disable the cutter during the printing process.

25.

Dispenser Enabled/Disabled

Enable or disable the dispenser during the printing process.

26.

Cutter/Dispenser Offset

Move the cutting line or the peeling position forward or backward. The value in
the angle brackets is the offset unit.

27.

IP Address

The static IP address of the printer. The default value is “192.168.1.1”.

28.

Subnet Mask

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Self-Test and Dump

33

The manually specified subnet mask of the printer. The default value is
“255.255.255.0.”

29.

Gateway

The manually specified gateway of the printer. The default value is “0.0.0.0.”

30.

MAC Address

The unique address assigned to the printer that connects to the internet.

31.

DHCP

When DHCP is enabled, it assigns an IP address to the printer automatically.

32.

DHCP Client ID

It is an arbitrary value sent to the DHCP server to reserve an IP address for the
printer.

33.

DHCP Host Name

The name of a DHCP client.

34.

SNMP

When it is enabled, the host gets or sets parameters registered as SNMP entities.

35.

Socket Communication

When it is enabled, the host communicates with the printer via the socket.

36.

Socket Port

The socket number of the printer.

37.

IPv6 Mode

It determines how you get the IPv6 address of your printer. There are three modes:
MANUAL, DHCPv6 or AUTO.

38.

IPv6 Type

It is the IPv6 address type of your printer. There are four types: NONE, NORMAL,
EUI and ANY.

39.

IPv6 Address

The static IPv6 address of your printer.

40.

Link Local

The IPv6 address that used in a network segment. It is allocated automatically.

41.

Product SN

The serial number of product.

42.

USB SN

The Serial number of USB host.

43.

TPH and Cutter Offset

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For developers to debug.

44.

Reflective Sensor Gap Calibration

For developers to debug.

45.

See-Through Sensor Gap Calibration

For developers to debug.

46.

Reflective Sensor Profile

For developers to debug.

47.

See-Through Sensor Profile

For developers to debug.

48.

Ribbon Sensor Profile

For developers to debug.

49.

Reflective Sensor Offset

For developers to debug.

50.

See-Through Sensor Offset

For developers to debug.
51-56. TPH Test Pattern
You can use them to check broken pins on the printhead.

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If your printer has a Wireless LAN module, your SBPL configuration label will

contain the following entries:

FW Version and Date

1.

Wireless LAN card firmware version and date.

2.

IP Address

The IP address of your printer. When DHCP is enabled, it shows the automatically
assigned IP address; when DHCP is disabled, it shows the manually specified IP
address.

Subnet Mask

3.

The manually specified IPv4 subnet mask of your printer.

Gateway

4.

The gateway of your printer. When DHCP is enabled, it shows the automatically
assigned gateway; when DHCP is disabled, it shows the manually specified
gateway.

MAC Address

5.

The unique address assigned to your printer that connects to the internet.

DHCP

6.

When DHCP is enabled, it assigns an IP address to your printer automatically.

7.

DHCP Hostname

It is the name of a DHCP client

Socket Port

8.

The socket number of your printer.

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SSID

9.

Short for service set identifier. It is the name of a wireless local area network.

10.

Mode

It determines how you connect your printer to a network.

Infrastructure: If you connect through an access point, select this.
Ad hoc: if you connect through a device which has connected to a network, select

this. In Ad hoc mode, you can only use Open authentication.

11.

Country Code

The country or region.

Channel

12.

The Wireless LAN channel.

Network authentication

13.

It allows any device to authenticate to an access point (AP) and gain access to a
network.

WEP

14.

ON: Encrypt data to WEP encryption. OFF: WEP encryption off.

If your printer has a Bluetooth module, your SBPL configuration label will contain
the following entries:

BT Device

1.

The Bluetooth device name of your printer.

BT PIN

2.

The Bluetooth passkey of your printer.

BT MAC Address

3.

The Bluetooth MAC address of your printer.

BT MAC Address Barcode

4.

The barcode of the Bluetooth MAC address of your printer.

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■

SZPL

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Version Information

1.

The firmware version and its build date.

2.

Standard RAM

Total SDRAM size.

3.

Available RAM

RAM is able to be used.

4.

Flash Type

The flash memory type and size.

5.

Available Flash

Flash is able to be used.

6.

No of DL soft fonts (FLASH)

The number of fonts is downloaded in Flash.

7.

No of DL soft fonts (RAM)

The number of fonts is downloaded in RAM.

8.

No of DL soft fonts (HOST)

The number of fonts is downloaded in USB HOST.

9.

H. Position Adjust

Move the print position horizontally.

10.

Sensor Type

The media sensor type. It is Gap(transmissive) or I-Mark(reflective) sensor.

11.

Label-less Calibration Value

Check if a label-less calibration has been performed on the printer. If not, the
value is 0000.

12.

Max Label Height

The max label length you can print at a time. For 200 dpi models, it is 100 inches;
for 300 dpi models, it is 50 inches.

13.

Print Width

The print width in dots.

14.

Lab Len (Top to Top)

For non-continues media, it is the length between the tops of two labels. You can

also use the SZPL command ^LL to define it. By default, it is 10 mm.

15.

Speed

The speed of printing. The unit is inch per second (ips).

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ABS. Darkness

16.

The current darkness. You can use the SZPL command ~SD to define it.

17.

Trim. Darkness

The adjustment of the current darkness. You can use the SZPL command ^MD to
define it.

18.

Print Method

It is either thermal transfer (TT) or direct thermal (DT) printing. TT requires
ribbons and DT doesn't.

19.

Print Length

The total print length.

20.

Cut Count

It counts the times the cutter cuts.

21.

RS232 Protocol

It lists RS-232C settings in the following order: baud rate, data length, parity check,
stop bit and flow control.

22-24. Control Character
The control character the printer is using.

25.

Code Page

The character set table.

26.

Media

The media type in use.

27.

Reprint After Error

When it is enabled, the printer reprints the label after the error fixed if it is printed
incorrectly due to the error.

28.

Backfeed Enabled/Disabled

Enable or disable backfeed during the printing process. When it is enabled, the
printer moves the paper forward in a predefined length 1 second after printing,
and pulls the paper back in a predefined length once the printing begins again.
When it is disabled, the printer won’t move the paper at all.

29.

Cutter Enabled/Disabled

Enable or disable the cutter during the printing process.

30.

Dispenser Enabled/Disabled

Enable or disable the dispenser during the printing process.

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Cutter/Dispenser Offset

31.

Move the cutting line or the peeling position forward or backward. The value in
the angle brackets is the offset unit.

32.

IP Address

The static IP address of the printer. The default value is “192.168.1.1”.

33.

Subnet Mask

The manually specified subnet mask of the printer. The default value is
“255.255.255.0.”

34.

Gateway

The manually specified gateway of the printer. The default value is “0.0.0.0.”

35.

MAC Address

The unique address assigned to the printer that connects to the internet.

36.

DHCP

When DHCP is enabled, it assigns an IP address to the printer automatically.

37.

DHCP Client ID

It is an arbitrary value sent to the DHCP server to reserve an IP address for the
printer.

38.

DHCP Host Name

The name of a DHCP client.

39.

SNMP

When it is enabled, the host gets or sets parameters registered as SNMP entities.

40.

Socket Communication

When it is enabled, the host communicates with the printer via the socket.

41.

Socket Port

The socket number of the printer.

42.

IPv6 Mode

It determines how you get the IPv6 address of your printer. There are three modes:
MANUAL, DHCPv6 or AUTO.

43.

IPv6 Type

It is the IPv6 address type of your printer. There are four types: NONE, NORMAL,
EUI and ANY.

44.

IPv6 Address

The static IPv6 address of your printer.

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Link Local

45.

The IPv6 address that used in a network segment. It is allocated automatically.

46.

Product SN

The serial number of product.

USB SN

47.

The Serial number of USB host.

48.

TPH and Cutter Offset

For developers to debug.

49.

Reflective Sensor Gap Calibration

For developers to debug.

50.

See-Through Sensor Gap Calibration

For developers to debug.

51.

Reflective Sensor Profile

For developers to debug.

52.

See-Through Sensor Profile

For developers to debug.

53.

Ribbon Sensor Profile

For developers to debug.

54.

Reflective Sensor Offset

For developers to debug.

55.

See-Through Sensor Offset

For developers to debug.
56-64. Font Image
You can use them as the reference to check your label font.
65-70. TPH Test Pattern
You can use them to check broken pins on the printhead.

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If your printer has a Wireless LAN module, your SZPL configuration label will
contain the following entries:

Interface

1.

It detects if your printer connects to a network. When it’s online, it shows “UP”;
when it’s offline, it shows “DOWN.”

DHCP

2.

When DHCP is enabled, it assigns an IP address to your printer automatically.

3.

IP Address

The IP address of your printer. When DHCP is enabled, it shows the automatically
assigned IP address; when DHCP is disabled, it shows the manually specified IP
address.

Netmask

4.

The netmask of your printer. When DHCP is enabled, it shows the automatically
assigned netmask; when DHCP is disabled, it shows the manually specified
netmask.

Gateway

5.

The gateway of your printer. When DHCP is enabled, it shows the automatically
assigned gateway; when DHCP is disabled, it shows the manually specified
gateway.

SSID

6.

Short for service set identifier. It is the name of a wireless local area network.

7.

Country Code

The country or region.

Channel

8.

The Wireless LAN channel.

Join

9.

It determines how you connect your printer to a network. It’s either AP (Access

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Point) or Ad hoc.

10.

MAC Address

The unique address assigned to your printer that connects to the internet.
If your printer has a Bluetooth module, your SZPL configuration label will contain

the following entries:

1.

BT Device

The Bluetooth device name of your printer.

2.

BT PIN

The Bluetooth passkey of your printer.

3.

BT MAC Address

The Bluetooth MAC address of your printer.

4.

BT MAC Address Barcode

The barcode of the Bluetooth MAC address of your printer.

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SDPL

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SEPL

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SIPL

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3.3.2 Dump Mode

The printer enters Dump mode after running a self-test. In this mode, characters
are printed in hexadecimal codes, allowing users and engineers to debug the
system.
To return to the online mode:

■

Turn off the printer and turn it on again.
In Printer Utility 2013, in the Navigation pane, click Tool. In the Properties

■

pane, click Reboot Printer and click Send.

This is applicable for SZPL, SDPL and SEPL.

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4 SATO WS4 Printer Utility

SATO WS4 Printer Utility provides a user-friendly interface to configure your
printer. You can define properties, update firmware and send commands in SATO
WS4 Printer Utility.

4.1

Install SATO WS4 Printer Utility

1. Insert the CD into your CD or DVD drive.

2. Locate the installation file on the CD and click it.

3. In the SATO WS4 Printer Utility dialog box, click Next.

4. In this dialog box, follow the instructions to choose the installation path and
then click Next.

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5. In this dialog box, click Next.

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6. After the installation of SATO WS4 Printer Utility is complete, click Close.

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4.2

Work with SATO WS4 Printer Utility

Start SATO WS4 Printer Utility. Its interface looks like this:

Menu bar It includes SATO WS4 Printer Utility menus.

■

Toolbar

■

printer status.

■

Navigation Pane You can switch between the listed items to view their tabs.
Properties Pane You can view and manage printer properties or perform

■

tasks.

4.2.1 Menu bar

There are three menus in the menu bar: File, Setting and Help.

File

■

Export

Export your printer settings to an XML file,

It provides ports, port settings, emulation languages, printer dpi and

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Setting

including all parameters, port settings and firmware information.

■

Import

■

Exit

Auto Detect USB When you connect your printer

■

Import printer settings from an XML file.

Exit SATO WS4 Printer Utility.

to a computer with a USB cable, SATO WS4 Printer

Utility automatically detects it and shows the USB

information in the Port Name and Port Information.

By default, it is enabled.

Communication

■

It includes Write Timeout and Read Timeout. They determine how long your
computer (or other devices) waits printer’s response when it attempts to write or
read data to your printer. The default value is 15 seconds, meaning that the
computer waits 15 seconds and displays an error message if it doesn’t receive any
response.

Progress Form

■

When Add Date/Time information is enabled, the current date and time are
added into the message in the Download Firmware dialog box.

■

Language

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It is the language of SATO WS4 Printer Utility interface. You can select Windows’s
System Default, English or Simplified Chinese. By default, it uses your system
default.

Help

■

Contents

You can press F1 to display it.

About

■

WS4 Printer Utility.

4.2.2 Toolbar

The help content of SATO WS4 Printer Utility.

The version and copyright information about SATO

The toolbar has two rows. The first row includes three items.

Input/Output Port The port you use for the data transmission between the

■

computer and your printer.

Setting

■

Port Name It shows the port name.

■

■

Port Information It shows the port information.

You can click it to configure the port settings.

SATO WS4 Printer Utility provides three ports for data transmission.

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■

USB

It shows the USB information in the
Port Name and Port Information as
soon as the computer detects your
printer. By default, the computer
automatically detects the USB port.
You can select the printer you want
if your computer is connected to
multiple printers
via USB. Click Search to search the hot-plugging USB printer.

COM

■

It is the serial port and related to the COM
tab in Parameter Setting. The settings of the
COM port need to be the same as those in
the COM tab, except for Port Name, which
lets you select the COM port you want if your
computer is connected to multiple printers
via COM. If you want to reset all of COM
settings, click Default.

■

LAN

It is the Ethernet port and related to the LAN
tab in Parameter Setting. It supports IPv4
and IPv6 addresses. For more information

about Setting up a network connection, see

Set up LAN connection, Set up IPv6

connection

and Set up WLAN connection.

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The second row of the toolbar includes six items.

■

■

■

■

■

■

Printer status

Status Description

ON LINE (Ready) The top cover (head) was closed in the online mode.

Printer Model Printer models.
Printer Emulation The emulation language of your printer. The emulation

you choose affects the tabs displayed in the Properties pane.
Printer DPI The print resolution of your printer. It provides 203 dpi and 300

dpi.

Sync

Get the current settings of Printer Model, Printer Emulation and

Printer DPI from your printer.
Get Status Detect if your printer is ready for use.
Printer Status It shows the result of Get Status.

HEAD OPEN The top cover (head) was opened in the online mode.
ON LINE

(Operating)
ACCESSED BY

OTHER
PAUSE In pause.
ON LINE (Waiting

for Stripping)
COMMAND

ERROR

COMMS ERROR

The printer is operating.

Exclusively accessed by other host.

Waiting for stripping.

A command error was found while analyzing the command.

A parity error, overrun error or framing error occurred
during the RS-232C transmission.

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Description

PAPER JAM A paper jam occurred during paper feed.
CUTTER ERROR The cutter is experiencing issues.
NO PAPER The label has run out.
HEAD OPEN
ERROR

HEAD ERROR A broken pin has been found on the thermal head.

Attempt to feed or issue the label with the top cover (head)
open.

EXCESS HEAD
TEMP

The thermal head temperature has become excessively high.

NO PAPER (Last

The last label has been issued properly and the label has run

label has been

out.

issued)
MEMORY WRITE
ERROR

An error has occurred while writing data into the flash ROM
or USB memory.
An erase error has occurred in formatting the flash ROM or

FORMAT ERROR

USB memory.
Saving failed because of the insufficient capacity of the flash

MEMORY FULL

ROM or USB memory.
In font or PC command save mode. (to flash ROM or to USB

SAVING

memory)

The flash ROM or USB memory is being initialized.
SAVING ERROR An EEPROM for backup cannot be read or written properly.
UPDATING

FIRMWARE NOW
BLUETOOTH
ERROR
WIRELESSLAN
ERROR
UPDATING

The printer is updating firmware.

Bluetooth initialization error.

Bluetooth setting parameter error.

WirelessLAN initialization error.

WirelessLAN setting parameter error.

An error occurred during the firmware update.
FIRMWARE ERROR

UNKNOWN

The status is unknown.

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4.2.3 Navigation Pane

The Navigation pane includes four items: Parameter Setting, Download, Tool and
Font. Each item has its own tabs, and each tab has a Send, Get, Add or Delete

button (Some of them only have Send). Send is to send your settings to your
printer; Get is to get the current settings of your printer; Add is to add file to the
list object; Delete is to delete file from the list object. You can also right-click in
the Properties pane and select Send, Get, Add or Delete in the shortcut menu.
Each time you click Send, your printer restarts to apply the change.

Important

COM and LAN ports.

Parameter Setting

Parameter Setting is used to configure printer settings. It includes six tabs:
General, COM, LAN, IPv6, WLAN and Bluetooth.

General

You can send data via all ports, but can only get data via the USB,

The General tab provides general printer settings. It is related to the emulation
language you choose. Each language provides its own properties.

■

SBPL

SBPL provides settings grouped in the Supply, Control, Action, Image, Label,
Position Adjustment, Protocol and Nonstandard Protocol area.

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Property Name Description

Sensor Type

It is the media sensor you are using. It includes I-MARK,
GAP and None. When you perform media calibration, the
sensor is set to the one you select.

Ribbon Sensor Thermal Transfer Your printer uses the ribbon sensor to

detect the ribbon, it is mean Thermal Transfer (TT).

Direct Thermal Disable the ribbon sensor, it is mean
Direct Thermal (DT).

Feed Key It defines the action of the FEED button.

Feed

Your printer feeds a blank label each time the

button is pressed.

Reprint

Your printer reprints the last label each time the

button is pressed.
Head Check
(Power on)

Enable

Your printer checks broken pins on the printhead

automatically once your printer is turned on.

Disable

Disable the auto head check.

Auto Calibration ON (Power on) Your printer automatically calibrates

media using a media sensor once it restarts or is turned on.

ON (Head close) Your printer automatically calibrates

media using a media sensor every time you close the print

module when the printer is turned on.

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Property Name Description

ON (Power on and Head close) Your printer

automatically calibrates media using a media sensor after

power on and every time you close the print module when

the printer is turned on.

OFF

You need to manually calibrate media using a media
sensor as you change the media, or your printer won’t
work properly.

Reprint After Error

Enable

Your printer when caused by the error condition.
The label is reprinted as soon as the error condition is
corrected.

Disable

Disable the reprint after error.

Print Darkness Adjust the darkness relative to the current darkness

setting. The range is +1~ +5, and the value is adjustable in
increments of ± 1.

Print Speed Determine the media speed during printing. The range is

+2 ~ +6, and the value is adjustable in increments of ± 1 ips.

Stop Position for
Cutter

Blank

Printer does not install cutter module.
Head Position Stop the paper forward on the head
position.
Cutter Position Stop the paper forward on the cutter
position.

Stop Position for
Dispenser

Blank

Printer does not install dispenser module.
Head Position Stop the paper forward on the head
position.
Dispense Position Stop the paper forward on the
dispenser position.

Tear Off Wait Time Your printer moves the paper forward in a predefined time

after printing, and pulls the paper back in a predefined
length once the printing begins again.

Zero Slash Display a zero with or without a slash through it.
Unit(Label) mm Change the unit of label to millimeter.

inch

Change the unit of label to inch.
Width Set the print width.
Height Set the length of the label when using continuous media.
Unit (Position

Adjustment)

mm Change the unit of Position Adjustment to
millimeter.

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Property Name Description

Inch
dots

Change the unit of Position Adjustment to inch.

Change the unit of Position Adjustment to dots.

Horizontal Offset Move the print position horizontally. The positive number

is left, and the negative number is right.

Vertical Offset Move the print position vertically. The positive number is

forward, and the negative number is backward.

Continuous Offset Adjust the continues offset at which the continuous label is

cut.

Tear Off Offset Adjust the rest position of the media after a label is

printed, which changes the position at which the label is
torn or cut.

Cutter/Dispenser
Offset

Adjust the cutter/dispenser offset position at which the
label is peel or cut.

Status This is communication protocol for SBPL. Status 3 is Enq

response and Status 4 is for the communication via driver.

STX Code When you use non-standard code, you can set the code in

this section.

ETX Code When you use non-standard code, you can set the code in

this section.

ESC Code When you use non-standard code, you can set the code in

this section.

ENQ Code When you use non-standard code, you can set the code in

this section.

CAN Code When you use non-standard code, you can set the code in

this section.

NULL Code When you use non-standard code, you can set the code in

this section.

Offline Code When you use non-standard code, you can set the code in

this section.

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■

SDPL, SEPL, SIPL, SZPL and AUTO

SDPL, SEPL, SIPL, SZPL and AUTO provides settings grouped in the Supply, Control,
Action, Label and Position Adjustment area.

Property Name Description

Sensor Type

It is the media sensor you are using. It includes I-MARK,
GAP and None. When you perform media calibration, the
sensor is set to the one you select.

Ribbon Sensor Thermal Transfer Your printer uses the ribbon sensor to

detect the ribbon, it is mean Thermal Transfer (TT).

Direct Thermal Disable the ribbon sensor, it is mean
Direct Thermal (DT).

Feed Key It defines the action of the FEED button.

Feed

Your printer feeds a blank label each time the

button is pressed.

Reprint

Your printer reprints the last label each time the

button is pressed.
Head Check
(Power on)

Enable

Your printer checks broken pins on the printhead

automatically once your printer is turned on.

Disable

Disable the auto head check.

Auto Calibration ON (Power on) Your printer automatically calibrates

media using a media sensor once it restarts or is turned on.

ON (Head close) Your printer automatically calibrates

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Property Name Description

media using a media sensor every time you close the print

module when the printer is turned on.

ON (Power on and Head close) Your printer

automatically calibrates media using a media sensor after

power on and every time you close the print module when

the printer is turned on.

OFF

You need to manually calibrate media using a media
sensor as you change the media, or your printer won’t
work properly.

Reprint After Error

Enable

Your printer when caused by the error condition.
The label is reprinted as soon as the error condition is
corrected.

Disable

Disable the reprint after error.

Print Darkness Adjust the darkness relative to the current darkness

setting. The range is 0 ~ +30, and the value is adjustable in
increments of ± 1.

Print Speed Determine the media speed during printing. The range is

+2 ~ +6, and the value is adjustable in increments of ± 1 ips.

Unit(Label) mm Change the unit of label to millimeter.

inch

Change the unit of label to inch.
Width Set the print width.
Height Set the length of the label when using continuous media.
Unit
(Position

Adjustment)

mm Change the unit of Position Adjustment to
millimeter.

Inch
dots

Change the unit of Position Adjustment to inch.

Change the unit of Position Adjustment to dots.

Horizontal Offset Move the print position horizontally. The positive number

is left, and the negative number is right.

Vertical Offset Move the print position vertically. The positive number is

forward, and the negative number is backward.

Tear Off Offset Adjust the rest position of the media after a label is

printed, which changes the position at which the label is
torn or cut.

Cutter Offset Adjust the cutter offset position at which the label is peel

or cut.

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⇒

⇒

⇒

⇒

mm/inch/dot conversion process in Position Adjustment is as follows;

1. Input to the form in Setting Tool

Unit Value Setting condition

mm

The value is adjustable in increments of ± 0.1 mm and rounded to the

1st decimal place.

The value is adjustable in increments of ± 0.01 inch and rounded to the

inch

2nd decimal place.

The value is adjustable in increments of ± 1 dot and rounded to an

dot

integer place.

2. Units Conversion process

1) When sending the value to the printer

The setting value is transmitted as dot information to the printer.

Case Conversion process Calculation (Setting value = A) Rounding method

Case 1

Case 2

mm

dot

inch

dot

203dpi A / 25.4 × 203

300dpi A / 25.4 × 300

203dpi A × 203

300dpi A × 300

Rounded down to

an integer place

2) When getting the value from the printer

The setting value is transmitted as dot information from the printer.

Case Conversion process Calculation (Getting value = B) Rounding method

Case 3

Case 4

dot

dot

mm

inch

203dpi B × 25.4 / 203

300dpi

B × 25.4 / 300

203dpi B / 203 Rounded down to

300dpi

B / 300

Rounded down to

the 1st decimal

place. e.g. 2.183 ->

2.1

the 2nd decimal

place. e.g. 2.117 ->

2.11

"mm/inch ⇔ dot" conversion always has a calculation difference in converting units.

These are cases where the setting value entered in the Setting Tool may change

slightly due to requirements of the conversion process.

e.g. In case of 3.2 mm setting:

3.2 / 25.4 × 203 = 25.5 ⇒25 dot (Sending value to the printer)
25 × 25.4 / 203 = 3.12 ⇒3.1 mm (Getting value from the printer)

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COM

The COM tab provides the settings of the RS-232C port. When you use COM as
y o u r port, make sure the settings in the COM tab are the same as the port
settings, or your printer won’t work properly.

Property Name Description

Baud Rate The rate of signals transmitted per second. The larger the

number, the faster the data transmission.

Data Length The length of the data transmitted. It can be set to 7 or 8

bits.

Parity It can be set to Odd, Even or None. A parity bit is added to a

string of data bits to check if the data is correct.

Odd

The total number of “ones” in the data plus the parity

bit is an odd number.

Even

The total number of “ones” in the data plus parity bit

is an even number.

None

No parity check is used.

Stop Bit The stop bit is at the end of a string of data bits. It is used in

asynchronous transmission to let the receiver know that the
string of data bits being transmitted is end.

Flow Control

Flow control is used to control the data flow between the
computer and your printer.
XON/XOFF (DC1/DC3) It is software flow control that uses
control characters to handle data transmission. When your
printer is unable to process the data, the computer sends, it

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sends an XOFF signal to tell the computer to stop sending
data; once your printer is able to accept data, it sends an
XON signal to notify the computer to resume sending data.

It is hardware flow control that uses dedicated wires

RTS

to handle data transmission. When the computer is ready to
send data to your printer, it sends a Request to Send (RTS)
signal to your printer. If your printer is able to accept the
data, it sends a Clear to Send (CTS) signal to the computer.
That is, the computer starts sending data when it sees CTS
on; it stops sending when it sees CTS off.

None

No control is used for the handshake.

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LAN

The LAN tab provides network settings, including TCP/IP, Current TCP/IP, Protocol,
Server and SNMP Trap.

Property Name Description

IP Address (TCP/IP) The static IP address of your printer.
Subnet Mask (TCP/IP) The manually specified subnet mask of your

printer.
Gateway (TCP/IP) The manually specified gateway of your printer.
IP Address (Current TCP/IP) The current IP address of your printer.
Subnet Mask (Current TCP/IP) The current subnet mask of your printer.
Gateway (Current TCP/IP) The current gateway of your printer.
Socket

Enable

The host communicates with your

printer via the socket.

Disable

Disable the socket.
Port Number The LAN port number of your printer.
SNMP

Enable

The host gets or sets parameters

registered as SNMP entities.

Disable

Disable SNMP.
DHCP Enable The DHCP server assigns an IP address,

the subnet mask and the gateway to your printer
automatically. By default, it is enabled.
Disable You need to specify an IP address, the
subnet mask and the gateway to your printer

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Property Name Description

manually.

Host Name It is the name of a DHCP client. The host name

allows up to 32 alphanumeric characters. You can
leave it blank or type a name you want. By
default, there is no host name.

Client ID It is an arbitrary value sent to the DHCP server to

reserve an IP address for your printer. Client ID
allows up to 32 hexadecimal characters. If you
leave it blank, your printer automatically assigns
“FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF” as the
client ID.

Trap 1 Trap is a message type of SNMP. When Trap 1 is

enabled and its IP address is set correctly, your
printer alerts the computer of the specified IP
address as your printer is experiencing problems.

Trap 2 Same as Trap 1.

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Set up LAN Connection

If you want to use the LAN port to transfer data, you need to set up the network
connection in the LAN tab.

1. Connect your printer and computer to a network device (hub, switch or router)

with Ethernet cables.

3. In the Navigation pane, click Parameter Setting and click the LAN tab.

2. In the Input/Output Port list, click USB or COM.

4. Do one of the following to configure your TCP/IP settings:

If you have a static IP address, fill the IP Address, Subnet Mask and Gateway

●

box under TCP/IP according to your network settings and click Send.

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●

If you don’t have a static IP address, make sure DHCP is enabled and click
Send.

5. After your printer restarts, click Get to get the TCP/IP information of your

printer. If you are using a static IP address, you’ll get the same TCP/IP settings
as it is in the previous step; if you are using DHCP, The DHCP server will
automatically populate the IP Address, Subnet Mask and Gateway boxes
under Current TCP/IP.

6. In the Input/Output Port list, click LAN, and click Setting.

7. In the Setting LAN dialog box, do one of the following to configure your IP

address:

If you are using a static IP address,

●

in the IP Address box, enter the IP
address under TCP/IP in the LAN
tab, and then click OK.

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●

If you are using a dynamic IP
address provided by DHCP, in the IP
Address box, enter the IP address
under Current TCP/IP in the LAN
tab, and then click OK.

Note

When DHCP is enabled and your printer is idle for a long time, the IP
address of your printer may change. Click Get to get the new IP address if you find
the current IP address is not working.

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IPv6

The IPv6 tab provides IPv6 settings, including IPv6 and Current IPv6.

Property Name Description

Mode

It determines how you get the IPv6 address of your
printer.

MANUAL
DHCPv6

Specify an IPv6 address manually.

An IPv6 address is assigned by a Dynamic

Host Configuration Protocol for IPv6 (DHCPv6) server.

AUTO

It uses a stateless address that doesn’t require
a DHCPv6 server to allocate an IP address. A host
generates an IPv6 address from router advertisements
and a MAC address. Stateless auto-configuration
supports plug and play functionality, which allows the
printer to generate an IPv6 address by itself once it
connects to an IPv6 network.

Address Type It is the IPv6 address type of your printer.

NONE

The system won’t use the address you
specified to generate an IPv6 address. It sets
0000::0000 as the IPv6 address.

NORMAL

It uses a 128-bit unicast address that you

specified.

EUI

It is 64-bit Extended Unique Identifier (EUI-64)

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Property Name Description

that generates the second half of a unicast IPv6
address (last 64 bits) from a MAC address. You can also
specify the second half of the address by entering the
interface ID.

ANY

specify. The printer needs to remember that the

It uses a 128-bit any cast address that you

current address is an any cast address, since its format
is the same as a unicast address.

IP Address (IPv6) The static IPv6 address of your printer.
Interface ID Short for interface identifier. It is used to identify the

network interface of a host. You can specify the
interface ID here.

IP Address

The current IPv6 address of your printer.

(Current IPv6)
Link-Local Address It is used for communications on a local network. The

address always starts with FE80.

Set up IPv6 connection

Before you set up IPv6, make sure you have IPv6 connectivity.

1. Do one of the following to configure your IPv6 settings:

•

If you have a static IPv6 address, in the Mode list, click MANUAL; in the IP
Address box, enter your IPv6 address and click Send.

If you don’t have a static IPv6 address, in the Mode list, click DHCPv6; in the

•

Address Type list, click Normal and click Send.

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2. After your printer restarts, click Get to get its IPv6 information. If you are using
a static IPv6 address, you’ll get the same settings as it is in the previous step; if
you are using DHCPv6, the DHCPv6 server will automatically populate the IP
Address and Link-Local Address boxes under Current IPv6.

3. In the Input/Output Port list, click LAN, and click Setting.

4. In the Setting LAN dialog box, do one of the following to configure your IP
address:

●

If you are using a static IP address, in
the IP Address box, enter the IP
address under IPv6 in the IPv6 tab and
click OK.

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●

If you are using a dynamic IP address
provided by DHCPv6, in the IP Address
box, enter the IP address under

Current IPv6 in the IPv6 tab and click
OK.

Note

If your IPv6 address has consecutive zeros, you can use a
double-colon to compress them. For example, if your address is
2607:f0d0:1002:0051:0000:0000:0000:0006, you can shorten it like this:
2607:f0d0:1002:0051::0006. Remember that the double-colon can
appear only once in the address. The leading zeros in a section can also
be removed, so the shortest version of your address can be written as
2607:f0d0:1002:51::6.

WLAN

The WLAN tab provides wireless network settings, including IPv4, Current IPv4,
Authentication, Information, WEP, WPA, Initialization, Protocol, Current Protocol,
Server and EAP.

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Property Name Description

IP Address (IPv4) The static IPv4 address of your printer.

Subnet Mask (IPv4)

The manually specified IPv4 subnet mask of
your printer.
The manually specified IPv4 gateway of your

Gateway (IPv4)

printer.
IP Address (Current IPv4) The current IPv4 address of your printer.
Subnet Mask (Current IPv4) The current IPv4 subnet mask of your printer.
Gateway (Current IPv4) The current IPv4 gateway of your printer.
RSSI Short for received signal strength indicator. It

measures your Wireless LAN signal strength.

The bigger the number, the stronger the

signal.
Network Authentication

Open

It allows any device to authenticate
to an access point (AP) and gain access to a
network, but only the device with the correct
WEP key can receive encrypted data while
the AP uses WEP encryption.

WPA-Personal

WPA-Personal uses
Pre-Shared Key (PSK) authentication, in which
all users use the same password to access a
network. WPA is designed to replace WEP. It
uses RC4 encryption as WEP, but provides
extra security through TKIP.

WPA2-Personal

WPA2-Personal includes all
features of WPA-Personal, but it uses AES
encryption to enhance security.

802.1X

802.1X is an IEEE standard that
provides EAP-based authentication methods
for network access control. It enhances
security by centralizing user identification,
authentication and key management.

WPA-Enterprise

WPA-Enterprise offers
centralized control over a network. It requires
an 802.1X authentication server (RADIUS
server) to validate users. Each user needs to
enter individual username and password to
access a network. It uses TKIP and RC4

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Property Name Description

algorithm to encrypt data.
WPA2-Enterprise WPA2-Enterprise includes
all features of WPA-Enterprise, but it uses AES
encryption to enhance security.

ON

Turn on WEP encryption.

WEP

OFF

Turn off WEP encryption.

WEP Key Index The default key of WEP. You can set four keys

and choose one of them as the default.

WEP Input Type The type of your WEP key.

ASCII

If your key is generated in ASCII, select
this. ASCII includes the English alphabet,
numbers and punctuation symbols.

If your key is generated in hexadecimal

HEX

(HEX), select this. HEX includes the numbers 0
to 9 and the letters A to F.

WEP Key 1-4 You can store four WEP keys.
WPA Encryption It shows encryption methods depending on

your network authentication.

AUTO

It allows the access point to use

either TKIP or AES encryption.

TKIP

It is available for WPA-Personal and

WPA-Enterprise. TKIP stands for Temporal Key

Integrity Protocol. It is part of 802.11i
standard of Wireless LAN. It enhances the
security of WEP. TKIP uses 128-bit encryption.
It dynamically changes keys for each packet
using a rekeying mechanism, providing a
strong protection against attackers.

AES

It is available for WPA2-Personal and

WPA2-Enterprise. AES stands for Advanced

Encryption Standard. It uses a serial of
mathematical operations that repeatedly
rearrange data to encrypt it.

Note

802.11n can only use AES encryption.

WPA Pre-Shared Key It is a key shared between two parties that

use a secure channel for communication.
Anyone who knows the key can access the

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Property Name Description

network. The length can be 1-63
alphanumeric characters excluding double
quotation marks (“). Pre-shared key
authentication is for home or small offices.

Module Restore Default It resets all values in the Wireless LAN

module.
It determines how you connect your printer
to a network.

Infrastructure

If you connect through an

access point, select this.

Network Type

Ad hoc if you connect through a device
which has connected to a network, select
this. In Ad hoc mode, you can only use Open
authentication.

Region The country or region.
Channel The Wireless LAN channel. You need to use

the same channel as other devices for
communication. The available channel varies
according to your region.

SSID The service set identifier. It is the name of a

wireless network.

Port Number The wireless LAN port number of your printer.
Channel (Current) The current Wireless LAN channel.
SSID (Current) The current service set identifier.
DHCP

Auto

It tries to get an IP address from a
DHCP server first. If failed, it uses the
specified one.

Enable

It keeps trying to get an IP address

from a DHCP server until it succeeds.

Disable

Host Name It is the name of a DHCP client. The host

It uses the specified IP address.

name allows up to 32 alphanumeric
characters. You can leave it blank or type a
name you want. By default, there is no host
name.

EAP Method It is available for 802.1X, WPA-Enterprise and

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Property Name Description

WPA2-Enterprise authentication.

EAP-LEAP

LEAP stands for Lightweight
Extensible Authentication Protocol. It
changes the WEP key for each session,
preventing attackers retrieving data by
cracking the key.

EAP-TLS

TLS stands for Transport Layer
Security. EAP-TLS requires both a client and a
server to exchange digital certificates to
authenticate each other. It uses Public Key
Infrastructure (PKI) to protect
communication. A server and a client need to
obtain certificates from a certification
authority (CA), and use these certificates to
validate each other’s identity.

EAP-TTLS

TTLS stands for Tunneled
Transport Layer Security. It has two stages.
First, a server sends its certificate to a client
after it received an authentication request.
This certificate is used to create an encrypted
tunnel (TLS tunnel) between the server and
the client. Second, both sides exchange
attribute-value pairs (AVP) through this
tunnel.

PEAP

Short for Protected Extensible
Authentication Protocol. Similar to EAP-TTLS,
it creates an encrypted tunnel between a
server and a client in the first stage. After
that, it starts the second EAP exchange
through this tunnel.

EAP-FAST

FAST stands for Flexible
Authentication via Secure Tunneling. Similar
to PEAP, it has two stages. First, it uses a
Protected Access Credentials (PACs) to create
an encrypted tunnel. Second, it authenticates
the client to the server within the tunnel.

EAP Username The username for EAP authentication. It

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Property Name Description

accepts 1-63 alphanumeric characters.

EAP Password The password for EAP authentication. It

Set up WLAN connection

Before you set up a wireless LAN connection, make sure your computer has
connected to a wireless network.

1. In the Input/Output Port list, click USB or COM.

2. In the Navigation pane, click Parameter Setting and click the WLAN tab.

accepts 1-32 alphanumeric characters.

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3. In the SSID box, enter the network name you’ve connected and do one of the
following to enter your password:

●

If you’re using Open and WEP is on, choose your WEP password type in the WEP
Input Type list. Next, enter your WEP password in one of the WEP Key box, and
select the key you want to use from the WEP Key Index list.

●

If you’re using WPA-Personal or WPA2 Personal, enter your password in the
WPA Pre-Shared Key box.

●

If you’re using 802.1X, WPA-Enterprise or WPA2 Enterprise, choose your EAP
authentication method in the EAP Method list and enter your username and
password in EAP User Name and EAP Password boxes respectively. If you’re
using TTLS mode, you can choose the TTLS encryption method from the TTLS
Method list.

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4. Do one of the following to configure your IPv4 settings:
If you have a static IP address, fill the IP Address, Subnet Mask and Gateway

●

box under IPv4 according to your network settings, make sure DHCP is disabled
and click Send.

●

If you don’t have a static IP address, make sure DHCP is enabled and click
Send.

5. After your printer restarts, click Get to get the IPv4 information of your printer.
If you are using a static IP address, you’ll get the same settings as it is in the
previous step; if you are using DHCP, the DHCP server will automatically
populate the IP Address, Subnet Mask and Gateway boxes under Current IPv4.

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6. In the Input/Output Port list, click LAN, and click Setting.

7. In the Setting LAN dialog box, do one of the following to configure your IP
address:

●

If you are using a static IP address, in
the IP Address box, enter the IP
address under IPv4 in the WLAN tab
and click OK.

If you are using a dynamic IP address

●

provided by DHCP, in the IP Address
box, enter the IP address under
Current IPv4 in the WLAN tab and
click OK.

Bluetooth

The Bluetooth tab provides Bluetooth settings.

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Property Name Description

Pin Code The Bluetooth PIN code of your printer. The

new PIN code takes effect when you
reconnect your printer to your computer.

Device Name

The Bluetooth device name of your printer.
The new device name takes effect after you
reconnect your printer to your computer.

BD Address The Bluetooth MAC address of your printer.

It determines how your printer is detected by
other Bluetooth devices.
Response is made at any time Your printer
is always detectable.

Inquiry Control

No response Your printer is not detectable.
Response only within 60sec after a power on

Your printer is detectable in 60 seconds after
it is turned on.

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Reset parameter setting

If you want to reset Parameter Setting, do this:

1. In Parameter Setting, right-click in the blank area in any tab.

2. In the shortcut menu, do one of the following
to reset Parameter Setting:

If you want to restore all of the settings to

●

their default values, click Restore to Default.

●

If you want to restore the settings of the
current tab to their default values, click
Restore Display to Default.

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Download

Download is used to download files to your printer. Tabs in Download are related
to the emulation language you choose. Remember that you need to set up a

Firmware

General

network connection before you use the LAN port for the data transfer. For further
details, see Set up LAN connection, Set up IPv6 connection and Set up WLAN

connection.

The Firmware tab displays in all emulation modes. It is used to update firmware.
For information about update firmware in SATO WS4 Printer Utility, see Update

firmware in SATO WS4 Printer Utility.

The General tab displays in all emulation modes. It is used to send command files
to your printer and perform tasks. Command files only run in their corresponding
emulations. For example, SZPL command files only run in SZPL emulation.

To run commands on your printer:

1. Type your commands in any text editor, such as Notepad or WordPad.

2. Save your commands as text files (.txt).

3. In the Input/Output Port list, click the port you want to use.

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4. Click Download in the Navigation pane.

5. Under the General tab, right-click in the blank area and click Add.

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6. In the Open dialog box, browse to the folder that contains command files,
select them and click Open. The command files you select must correspond to
the emulation language you use.

7. In the list, select the file you want to use. You can only select one file at a time.

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8. Click Send to run the command on your printer.

Tool

Note

that the emulation language is not set correctly. Click Sync to get the current

If you send a command file and your printer doesn’t respond, it is possible

setting of Printer Emulation.

Tool is used to send specific commands to your printer. It has the Single Command
tab, which provides three commands.

■

Reboot Printer Restart your printer.

■

Reset to Default Setting Reload factory settings.

■

Test Print Run a self-test to print a configuration label.
Change Emulation Change the emulation language for your printer.

■

■

Media Calibration Change the media sensor for your printer.
Ribbon Calibration It calibrates the ribbon so that your print start position

■

will be more accurate.

RESET

•

Turn off Ribbon Calibration.

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•

Turn on Ribbon Calibration. Enter the height of your label in the scale

ON

box. For example, if the height of your label is 100 mm, enter 100 in the
box.

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5 Update Firmware

Firmware is the code stored permanently in hardware. It instructs your printer to
do its tasks. Benefits of updating firmware include new features, enhanced
functionality and improved performance.

Caution

computer or cut your printer power during the firmware update.

Do not open the print module, disconnect your printer from the

5.1

Update Firmware in SATO WS4 Printer

Utility

This section describes how to update printer firmware in SATO WS4 Printer Utility.

5.1.1 Update via the USB or COM Port

1. Connect your printer and the computer with a USB or a serial cable.

2. Make sure the print module is closed.

3. Turn on your printer, and start SATO WS4 Printer Utility.

4. In the Input/Output Port list, click USB or COM, and do one of the following:

●

If you are using the USB port, the Port Name and Port Information

automatically shows the USB information. You don’t need to do anything.

If you are using the COM port, click Setting, and change the settings as you

●

want. For example, you can change Baud Rate to a higher value to speed up

the data transmission. Make sure the port settings are the same as those in

the COM tab in Parameter Setting, or your printer won’t work properly.

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5. In the Navigation pane, click Download and click the Firmware tab.

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6. Right-click in the blank area and click Add.

7. In the Open dialog box, browse to the folder that contains the firmware files.
Select all of them and click Open.

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8. If you want to update specific files, select the check boxes of those files; if you
want to update all of the firmware files, right-click in the blank area in the list
and click Select All.

9. Click Send to send the firmware files to your printer. During the transmission,
LED 1 blinks green. In the Download Firmware dialog box, the message shows
the file your printer is downloading, and the progress bar indicates the
progress of downloading.

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10. When the data transmission is complete, your printer starts to update its
firmware. During the update, LED 2 turns to red and orange alternatively, while
LED 1 turns to solid green. In the Download Firmware dialog box, the message
shows that your printer is updating the firmware.

11. Printer will restart automatically after the message “Firmware Update,
Succeed” appears.

12. When the update is complete, the message “Firmware Update Complete”
appears. Click Close to close the dialog box, or click Save Log to save the

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firmware update log.

Sometimes you’ll find LED 2 keeps turning to red and orange alternatively

after the message “Done” appears. It means your printer is updating the other

copy of firmware. There are two copies of firmware stored in your printer: master
and backup. They are used to restore each other in case the firmware is lost or
corrupted. By default, the master is the primary copy. Your printer uses the
backup if the master doesn’t work.

5.1.2 Update via the LAN Port

Before you update the firmware via the LAN port, you need to set up a network
connection. For details, see Set up LAN connection, Set up IPv6 connection and Set

up WLAN connection.

1. Make sure the print module is closed.

2. Turn on your printer, and start SATO WS4 Printer Utility.

3. In the Input/Output Port list, click LAN, and do one of the following:

●

If you are using the LAN port, the Port Name and Port Information will show
the LAN settings after you set up a network connection.

LAN

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IPv6

WLAN

4. In the Navigation pane, click Download, and click the Firmware tab.

5. Right-click in the blank area and click Add.

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6. In the Open dialog box, browse to the folder that contains the firmware files.
Select all of them and click Open.

7. If you want to update specific files, select the check boxes of those files; if you
want to update all of the firmware files, right-click in the blank area in the list
and click Select All.