Sato SX5M User Manual

Quick Start Guide

SX5M / TXPSX5

PN:$9001259$(A)

www.satoamerica.com

Revised 01/23/15

SX5M / TXPSX5

Table of contents

Read this Quick Start manual before beginning.

For the best printing results, we recommend the use of SATO genuine labels and ribbons.

Contact your SATO authorized reseller for further details.

More information can be found on the internet at www.satoamerica.com

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SX5M / TXPSX5

Table of contents

1 General 1

1.1 Important Information 1

1.2 Limitation of liability 1

1.3 Explanation of symbols 1

2 Safety 2

2.1 Intended use 2

2.2 Operating Tips 3

3 Transporting 5

3.1 Packing 5

3.2 Storage 5

4 Unpacking the printer 6

5 Installation 7 6 Overview 8

6.1 Parts and functions 8

7 Setup and initial operation 11

7.1 Connecting the device 11

7.2 Loading the ribbon 12

7.3 Inserting media 13

7.4 Adjusting label guide 13

7.5 Locating the sensor 14

7.6 Setting the sensor 15

8 Print head use and maintenance 16

8.1 Print head replacement 17

8.2 Print head alignment 18

8.3 Test Print 19

9 Disposal 20

10 Troubleshooting 21

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SX5M / TXPSX5

General

1 General

1.1 Important Information

This quick start guide provides important information on how to setup your new SATO product. Be sure to read this quick start guide thoroughly before using this printer. It is an integral part of the product and should be kept in the immediate vicinity of the device and available to the operating staff.

1.2 Limitation of liability

The manufacturer will not be held liable for damage resulting from:

• Disregarding these instructions

• Unintended use of the printer

• Unauthorized technical modifications

• Use of unapproved consumables

1.3

Explanation of symbols

WARNING!

Indicates neglectful or erroneous use may cause irreparable damage to the product, serious injury to the operator or worse.

CAUTION!

Indicates a specific point where caution should be used. The graphic within the triangle will indicate the specific issue, i.e.; the sign on the left indicates a caution for potential electrical shock.

CAUTION! Indicates a potentially hazardous situation which, if not avoided, may result in damage to your product or host equipment.

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SX5M / TXPSX5

Safety

2 Safety

This paragraph provides you with an overview of the important safety aspects associated with the operation of your printer.

Disregarding the operating instructions and safety regulations specified in this manual may result in considerable damage to your printer and endanger the operator.

2.1 Intended use

The printer should only be used for printing on materials recommended by the manufacturer.

WARNING! Danger when device is used inappropriately!

Any use for purposes exceeding and/or deviating from the intended use of the device must be avoided.

Therefore, use the device only for its intended purpose and strictly adhere to all information provided in this manual.

No liability shall be assumed for any claims arising from damages resulting from the inappropriate use of this printer or its accessory's.

Damages resulting from inappropriate use shall be the sole responsibility of the operator.

CAUTION!

Do not disassemble the printer or alter it's components in any way.

Never attempt to service any internal component of your printer without permission of Technical Support. Attempting such will void your warranty and may cause serious personal injury.

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SX5M / TXPSX5

Safety

2.2 Operating Tips

Your new SX5M / TXPSX5 Thermal Printer is a very durable and dependable piece of equipment, but we suggest you follow a few guidelines when installing using your printer.

• Do not operate in unstable locations such as an unsteady, slanted or extreme

vibrating table. It may cause the equipment to shift from its desired location.

• Do not operate or store the printer in applications where high humidity with

extreme condensation are prevalent. Be sure to follow the printer's environment operation requirements as defined in the later in this Quick Start Guide. Failure to follow these operating instructions may damage your printer and void your warranty.

• When moving the printer from a location, be sure to avoid potential shock or

damage to your printer and its cabling by first powering off the printer, then unplug the printer from its power receptacle and disconnect the communication cable (if non-wireless).

• Do not insert or drop anything metallic or flammable into the openings of the

printer, i.e.; cable outlet and vents.

• In the event that a foreign object should accidentally fall inside the printer,

immediately turn off the power, unplug the printer from the power receptacle and contact SATO Technical Support before continuing to use your printer. Using your printer under such conditions may cause fire or electrical shock.

• Do not move or ship the printer with the media loaded inside. This will avoid

damaging the components of your printer.

• The printer is heavy. If possible, seek assistance when attempting to move

the printer from one location to another.

• We highly recommend allocating the printer to its own dedicated power outlet

and source line. This avoids having the printer consuming power from the same source as another electric appliance which may consume power at various levels and creating a fluctuating power supply. Power surges may negatively impact your printer's performance and longevity.

• Avoid operating in direct sunlight as this product contains optical sensors.

Prolonged direct sunlight may damage these sensors and cause erroneous operation. Ensure the printer cover is closed when operating.

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SX5M / TXPSX5

Safety

DANGER!

To avoid possible electrical shock, do not operate the power switch or handle the power cable with a wet hand. Keep the power cable away from open flame or excessive heat. When disconnecting the power cable from its receptacle be sure to pull at the plugs receptacle end to avoid damaging the cable or ex- posing the operator to possible electrical shock.

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SX5M / TXPSX5

Transport and storage

3 Transporting

3.1 Packing

It may be necessary to send the printer in for repair and these precautions must be taking anytime the printer is shipped in order to avoid damage during shipment.

1) Use only the original carton and packing materials the printer was shipped in. If original

carton and packing materials were lost or worn out contact your reseller for purchase.

2) Do not use foam peanuts or crinkles.

3) Ship only the printer, do not ship accessories such as ribbon, tags or power cables.

4) Remove the front label support plate, and do not ship with the printer. Damage to the

plate can occur if attached during shipping.

5) Print head must be in the up position during shipping.

6) Write the RMA number on the shipping label and leave a brief description of problem

enclosed in the box.

7) When shipping your SX5 printer, be sure to use the Velcro strap and rubber band that was sent with your new printer to keep the print head carriage assembly locked down during transit. (see page 6.) If you do not have these items or the shipping instructions contact your reseller

3.2 Storage

When storing the printer for an extended period of time, protect it against influences such as extreme temperatures changes, direct sun exposure, and high levels of moisture.

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