SATcase SC01 User Manual

SC01- User Manual

IP681 ● Mil-8102

FFC ID: 2AM7Y-SC01 ● IC: 23028-SC01 ● Made in UK by SATcase LTD

SATcase support: 02038567766

SATcase office number: 01904379966

Email SATcase: [e-mail]

Head office: The Catalyst, Baird Lane, Heslington, York, YO10 5GA

Prior to using the SATcase read and understand this User Manual including the safety warnings and
information. Failure to do so could result in serious injury or death. SATcase, the SATcase logo and any other
trademark or service mark referred to or displayed in this document are trademarks or registered trademarks of
SATcase Ltd.

Copyright 2018 SATcase Ltd. All rights reserved.

1

Legal Information, Third Party Information, Intellectual Property and Copyright
Information

Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document in subject to change without notice. No warranty of any kind is made with regard
to this material, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. SATcase reserves the right to revise this User Manual or
withdraw it at any time without prior notice. You can find the current version of this SATcase
Manual at www.satcase.com

SATcase products are offered to you conditioned upon your acceptance without modification
of the terms, conditions, and notices contained. The products have been designed for the
specific use of applications. The products may not be used for unlawful purposes and that use
is expressly prohibited under the terms and conditions of its use. No guarantees are given or
implied to the product efficiency, product performance and production or its improvement.

IN NO EVENT, REGARDLESS OF CAUSE, SHALL SATCASE LIMITED BE LIABLE
FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES OF ANY KIND INCLUDING HARDWARE, SOFTWARE AND/OR
FIRMWARE) AND/OR ACCESSORIES AND/OR THE COST OF IRIDIUM SATELLITE
SERVICES PROVIDED, WHETHER ARISING UNDER BREACH OF CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND
WHETHER BASED ON THIS AGREEMENT OR OTHERWISE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. NO WARRANTY IS MADE AS TO USER
INFORMATION AND/ OR COVERAGE, AVAILABILITY OR GRADE OF SERVICE
PROVIDED BY IRIDIUM SEPARATELY FOR IRIDIUM SATELLITE SERVICES.
SATcase Ltd employees or representatives, oral or written statements do not constitute
warranties, shall not be relied upon by buyer, and is not part of the contract for sale or this
limited warranty. If any part of this disclaimer is determined to be invalid, void,
unenforceable or illegal, including, but not limited to the warranty disclaimers and liability
disclaimers and liability limitations set forth above, then the invalid or unenforceable
provision will be deemed superseded by a valid, enforceable provision that most closely
matches the intent of the original provision and the remainder of the agreement shall remain
in full force and effects.
SATcase Ltd reserves the right to change the terms, conditions, and notices under which their
products are offered. Please refer to the Legal Information Booklet for the Limited Warranty
including Exclusions, Disclaimers, Limitations of Liability and Conditions of Use, and
Warranty Claim Process.

SATcase may include third party information in this documentation but this does not imply
that SATcase endorses that information. SATcase makes no guarantees or warranties or
representations in relating to third party sources of information (including third party
websites), hardware, software, products and services and is not responsible or does not
control any of these third party items including without limitation the legality, copyright,
trustworthy, accuracy, compliance, performance or compatibility of the information and shall
not be liable for any losses, damages, legal costs, liabilities or any other form costs in relation
to any such third party information

2

All materials contained in SATcase products, software and documentation are protected by
copyright laws, and may not be reproduced, republished, reversed engineered, distributed,
transmitted, displayed, broadcast or otherwise exploited in any manner, this also extends to
third party products and information contained within.

SATcase names and logos and all related trademarks, tradenames, and other intellectual
property are the property of SATcase and cannot be used without its express prior written
permission.
The user is exclusively responsible for the use of the SATcase hardware, software and third

party materials and must do so without infringing on any copyrights and will deem SATcase
harmless with respect to any such infrigements and agree to pay any costs, fines, damages
and other amounts incurred by SATcase in defence of any claims or actions.

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Contents

1. INTRODUCTION ...................................................................................................................................... 6

1.1 Main Features ........................................................................................................................... 6

1.2 Related documents.................................................................................................................... 6

1.3 What’s in the box? .................................................................................................................... 7

2. IMPORTANT SAFETY INFORMATION / INFORMATIONS DE SÉCURITIÉ IMPORTANTES ............................ 8

2.1 Safety and Warning icons .......................................................................................................... 8

2.1 Icônes de sécurité et d'avertissement......................................................................................... 8

2.2 Radio Frequency Signals .......................................................................................................... 10

Innovation, Science and Economic Development Canada ICES-003 Compliance Label: ...................................... 10

2.2 Signaux de radiofréquence ...................................................................................................... 10

Innovation, Sciences et Développement Économique Canada Étiquette de Conformité ICES-003: .................... 10

2.3 Specific Absorption Rate Data.................................................................................................. 11

2.4 Battery .................................................................................................................................... 11

2.3 Données sur le taux d'absorption spécifique ............................................................................ 11

2.4 La Batterie .............................................................................................................................. 11

2.5 Sim ......................................................................................................................................... 17

2.5 Sim ......................................................................................................................................... 17

2.6 Antenna Care .......................................................................................................................... 18

2.6 Entretien de l'antenne ............................................................................................................. 18

2.7 SOS and Emergency calling ...................................................................................................... 20

2.7 SOS et Appels d'Urgence .......................................................................................................... 20

2.8 Adult use only ......................................................................................................................... 21

2.9 Extended exposure to loud noise.............................................................................................. 21

2.10 Driving and Operation of Other Motor Vehicles ....................................................................... 21

2.8 Utilisation pour adultes seulement .......................................................................................... 21

2.9 Exposition prolongée à un bruit fort ......................................................................................... 21

2.10 Conduite et fonctionnement des autres véhicules automobiles ................................................. 21

2.11 Product Operation ................................................................................................................... 22

2.12 Radio Interference ................................................................................................................... 22

2.11 Exploitation du produit ............................................................................................................ 22

2.12 Interférence radio ................................................................................................................... 22

2.13 Implantable Medical Devices ................................................................................................... 24

2.14 Aircraft ................................................................................................................................... 24

2.13 Dispositifs médicaux implantables ........................................................................................... 24

2.14 Avion ...................................................................................................................................... 24

2.15 Vehicles .................................................................................................................................. 25

2.16 Disposal of SATcase ................................................................................................................. 25

2.17 Strobe LED Safety .................................................................................................................... 25

2.15 Véhicules................................................................................................................................. 25

2.16 Disposition de SATcase ............................................................................................................ 25

2.17 Sécurité LED stroboscopique .................................................................................................... 25

3. SATCASE PRODUCT INFORMATION ...................................................................................................... 26

3.1 SATcase overview .................................................................................................................... 26

3.2 APP overview .......................................................................................................................... 27

3.3 Controls, connections and indicators ....................................................................................... 27

a) SATcase keypad ...................................................................................................................................... 27

b) Keypad LED indicators ............................................................................................................................. 28

c) SATcase SOS button ................................................................................................................................ 28

d) Smartphone power button ...................................................................................................................... 29

e) Bluetooth connection ............................................................................................................................. 29

f) App Notification Indicators ..................................................................................................................... 30

g) Basic diagnostics: .................................................................................................................................... 30

4

I) Advanced diagnostics:............................................................................................................................. 31

1. GETTING STARTED ................................................................................................................................ 32

4.1 Remove the SATcase sleeve ..................................................................................................... 32

4.2 Install the SIM Card and Battery .............................................................................................. 32

a) Insert the SIM Card ................................................................................................................................. 32

b) Insert the battery .................................................................................................................................... 32

c) Remove the SIM Card ............................................................................................................................. 33

4.3 Install the SATcase App ........................................................................................................... 33

4.4 Activate the SIM Card .............................................................................................................. 33

4.5 Switch on SATcase ................................................................................................................... 33

4.6 Pair the SATcase and Smartphone ........................................................................................... 33

4.7 Insert the Smartphone ............................................................................................................. 33

4.8 Insert the SATcase sleeve ......................................................................................................... 34

2. HOW TO USE THE SATCASE .................................................................................................................. 35

5.1 How to use the SATcase with the Smartphone App .................................................................. 35

a) Home ..................................................................................................................................................... 35

b) Calls ....................................................................................................................................................... 36

c) Messages ............................................................................................................................................... 38

d) Email ...................................................................................................................................................... 39

e) SOS ........................................................................................................................................................ 39

5.2 How to use the SATcase without a Smartphone ....................................................................... 40

6. TROUBLESHOOTING ............................................................................................................................. 42

7. ENDNOTES ........................................................................................................................................... 43

8. WARRANTY AND SUPPORT .................................................................................................................. 44

9. CONTACT DETAILS ................................................................................................................................ 44

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1. Introduction

Thank you for purchasing the SATcase SC01, the revolutionary device that integrates
Smartphone technology with truly global satellite communications.

This user manual contains important and useful information on how

to use SATcase.

Read the entire manual before you start to use the SATcase. Please pay close attention to
the safety information in chapter 2.

1.1 Main Features

• Seamlessly uses your own Smartphone so all your contacts are ready for you to make
calls, send texts and emails even when you don’t have a terrestrial network
connection.

• The SATcase and Smartphone can be used together or separately to reach satellite
access (when connected via Bluetooth)

• SATcase’s ruggedized construction meets both IP681 and MIL-8102 standards

• Two-way rescue communications to talk with rescuers

• GPS tracking

• Emergency alert available, even without the Smartphone connected

• The SATcase charge input charges the SATcase as well as the Smartphone inside

• Built in LED lights

• Dimensions: 280mm/114mm/48mm

• Operating temperatures: -20℃"to"+55℃

• Storage"temperatures:"-40"℃"to"+85℃

• Standby"time:"16"hours."Talk time: 4 hours

• Global satellite coverage: Iridium narrowband

1.2 Related documents

Visit our website www.satcase.com for the following related documents

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1.3 What’s in the box?

• SATcase-SC01

(Smartphone not included)

• Smartphone sleeve (specific to
user’s Smartphone)

• Battery-

• USB charging cable- only for AC

usage. Please do not plug in to DC
supply

• Sim Card-

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2. Important Safety Information / Informations de sécuritié
importantes

Please read this part of the manual
thoroughly.

2.1 Safety and Warning icons

The following symbols are used in this user
manual:

Warning! Failure to comply

with this warning could
result in death or serious
injury. Before doing this
task, be sure to familiarize
yourself with appropriate
safety practices, personal
protective equipment and
have a plan in case of
accident.

Caution Failure to follow

directions carefully could
result in injury. Care must
be taken.

Do not dispose of your

battery in a fire.

Risk of explosion.

Veuillez lire attentivement cette partie du
manuel

2.1 Icônes de sécurité et
d'avertissement

Les symboles suivants sont utilisés dans ce
manuel d'utilisation:

Attention! Le non-respect de cet
avertissement peut entraîner la mort ou des
blessures graves. Avant d'effectuer cette
tâche, assurez-vous de vous familiariser
avec les pratiques de sécurité appropriées,
l'équipement de protection individuelle et
d'avoir un plan en cas d'accident.

Attention Le non-respect des instructions
peut entraîner des blessures. Il faut prendre
soin.

Ne jetez pas votre batterie dans le feu.

Risque d'explosion.

8

Ne laissez pas votre SATcase entrer en
contact avec de l'eau sans le manchon

Do not let your SATcase

come into contact with
water without the sleeve
installed into the SATcase.
If there is any liquid around
these areas before use,
please wipe it with a clean
cloth.

Harmful noise.

High heat source. Burn risk.

installé dans le SATcase. S'il y a du
liquide autour de ces zones avant
l'utilisation, veuillez l'essuyer avec un
chiffon propre.

Bruit nocif.

Source de chaleur élevée. Risque de
brûlure.

Ne pas jeter aux ordures.

Do not dispose in trash.

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2.2 Radio Frequency Signals

SATcase is a low power radio transmitter
and receiver that emits low levels of radio
frequency energy. SATcase is designed
not to exceed the safety limits for
exceeding the safety limits for exposure of
human beings to radio frequencies as
recommended by the International
Commission on Non-Ionising Radiation
Protection (ICNIRP) when used in normal
operating modes as described in this
manual.

Innovation, Science and Economic
Development Canada ICES-003
Compliance Label:

The SATcase complies with Canada
ICES-003 (B)/NMB-3(B)

This device complies with Industry Canada’s
licence-exempt RSSs. Operation is subject to
the following two conditions:
(1) This device may not cause interference;
and
(2) This device must accept any interference,
including interference that may cause
undesired operation of the device.

Changes or modifications to this
equipment may cause harmful interference
unless the modifications are expressly
approved in the instruction manual.
The user could lose the authority to
operate this equipment if an unauthorised
change or modification is made.

2.2 Signaux de radiofréquence

SATcase est un émetteur et récepteur radio
de faible puissance qui émet de faibles
niveaux d'énergie radiofréquence.
SATcase est conçu pour ne pas dépasser
les limites de sécurité pour l'exposition des
humains aux fréquences radioélectriques
recommandées par la Commission
Internationale de Protection Contre les
Rayonnements Non-Ionisants (ICNIRP)
lorsqu'ils sont utilisés dans les modes de
fonctionnement normaux décrits dans ce
manuel.

Innovation, Sciences et Développement
Économique Canada Étiquette de
Conformité ICES-003:

Le SATcase est conforme au Canada
ICES-003 (B)/NMB-3(B)

Cet appareil est conforme aux RSS
exempts de licence d'Industrie Canada.
L'opération est soumise aux deux
conditions suivantes:
(1) Cet appareil ne doit pas causer
d'interférences; et
(2) Cet appareil doit accepter toute
interférence, y compris les interférences
susceptibles de provoquer un
fonctionnement indésirable de l'appareil.

Les changements ou modifications
apportés à cet équipement peuvent causer
des interférences nuisibles, à moins que les
modifications ne soient expressément
approuvées dans le manuel d'instructions.
L'utilisateur pourrait perdre le droit
d'utiliser cet équipement en cas de
modification ou de modification non
autorisée.

10

2.3 Specific Absorption Rate
Data

Specific Absorption Rate (SAR) is
a unit of measurement that mobile
phones are tested against to
ascertain the radio frequency
energy that is absorbed by the body
when the mobile phone is in use.
SATcase was tested against strict
guidelines and standards set by the
European Commission (EC),
Federal Communications
Commission (FCC) and Industry
Canada (IC) to ensure it was within
maximum SAR levels set when
transmitting at it’s highest certified
power level in all tested frequency
bands. These standards set a SAR
limit of 1.6 W/kg averaged over a
1g volume and the SATcase
measured a level of 0.55 W/kg
which was below this limit and
therefore met governmental
requirements.

2.3 Données sur le taux
d'absorption spécifique

Le taux d'absorption spécifique (DAS) est
une unité de mesure sur laquelle sont testés
les téléphones mobiles pour déterminer
l'énergie radiofréquence absorbée par le
corps lorsque le téléphone est en cours
d'utilisation. SATcase a été testé selon des
directives et des normes strictes établies
par la Commission Européenne (EC), la
Commission Fédérale des
Communications (FCC) et Industrie
Canada (IC) afin de s'assurer que les
niveaux SAR maximum sont respectés.
bandes. Ces normes établissent une limite
SAR de 1,6 W / kg en moyenne sur un
volume de 1 g et le SATcase mesure un
niveau de 0,55 W / kg qui est inférieur à
cette limite et répond donc aux exigences
gouvernementales.

2.4 Battery

WARNING

Make sure you follow the safety

guidelines to prevent death by fire,

explosion or other hazards such as

battery fluid leakage.

Safety guidelines:

Misuse of the battery may cause serious
health issues or property damage.

2.4 La Batterie

ATTENTION

Assurez-vous de respecter les consignes
de sécurité pour éviter les incendies, les
explosions ou d'autres dangers tels que
les fuites de liquide de batterie.

Consignes de sécurité

Une mauvaise utilisation de la batterie peut
entraîner de graves problèmes de santé ou
des dommages matériels.

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Do not let the Smartphone

or battery come into contact
with water. Water can lead
to corrosion of the
Smartphone’s circuits. The
battery, when outside of the
SATcase, is not IP681
protected. Enclose the
battery within the SATcase
properly before using close
to water.

Keep the battery separate

from any metal objects.
Connecting the battery to a
metal object can cause
extreme heating and the
possibility of explosion.

Ne laissez pas le Smartphone ou la batterie
entrer en contact avec de l'eau. L'eau peut
entraîner la corrosion des circuits du
Smartphone. La batterie, à l'extérieur de la
SATcase, n'est pas protégée IP681. Placez
correctement la batterie dans le SATcase
avant de l'utiliser près de l'eau.

Gardez la batterie séparée de tout objet
métallique. La connexion de la batterie à
un objet métallique peut provoquer un
échauffement extrême et la possibilité
d'une explosion.

CAUTION!
RISK OF EXPLOSION IF

BATTERY IS REPLACED
BY AN INCORRECT
TYPE.

DISPOSE OF USED

BATTERIES IN
ACCORDANCE TO THE
INSTRUCTIONS.

MISE EN GARDE!
RISQUE D'EXPLOSION SI LA
BATTERIE EST REMPLACÉE PAR UN
TYPE INCORRECT.
JETER LES BATTERIES USAGÉES
CONFORMÉMENT AUX
INSTRUCTIONS.

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• Do not attempt to take apart or
tamper with the battery in any way.

• The battery, when outside of the
SATcase, is not Mil-8102 protected
so please handle with care. Do not
tamper with the battery and be
careful not to drop it.

• Keep away from heat sources. If
the battery is to exceed its
temperature range: -30 °C to +60
°C, it can result in expanding,
leakage and battery failure. Do not
attempt to cool down or dry the
battery with a heat source, such as
using a heating element or
microwave oven. Keep battery and
SATcase away from other extreme
temperature conditions, such as
leaving in a poor ventilated area for
a long period of time in high
temperatures.

• Charging the battery is not
permitted when the SATcase
exceeds temperatures outside of
0°C~45°C.

• In case of fault or damage to the
battery by any of the reasons
above, contact SATcase customer
service.

Battery Standards:

This product complies with National Standard
GB 31241-2014 (Lithium ion cells and
batteries used In portable electronic
equipment safety requirements) of PRC.

Battery Description:

Type: Li-ion Battery
Model: 435174/1S1P/2000mAh/3.7V

Cell: 435174/2000mAh/3.7V

• N'essayez en aucun cas de démonter ou
d'altérer la batterie.

• La batterie, à l'extérieur de la SATcase,
n'est pas protégée par le Mil-810,
veuillez donc manipuler avec
précaution.Ne modifiez pas la batterie
et veillez à ne pas la laisser tomber.

• Conserver à l'écart des sources de
chaleur Si la batterie doit dépasser sa
plage de température: -30 ° C à +60 °
C, cela peut entraîner une dilatation,
une fuite et une défaillance de la
batterie Ne pas essayer de refroidir ou
de sécher la batterie avec source de
chaleur, comme l'utilisation d'un
élément chauffant ou d'un four à
micro-ondes Garder la batterie et le
SATcase à l'écart des autres conditions
de température extrêmes, comme par
exemple dans un endroit mal ventilé
pendant de longues périodes.

• La charge de la batterie n'est pas
autorisée lorsque le SATcase dépasse
des températures comprises entre 0 °C
et 45 °C.

• En cas de panne ou d'endommagement
de la batterie pour l'une des raisons ci­dessus, contactez le service clientèle de
SATcase.

Normes de batterie:

Ce produit est conforme à la norme
nationale GB 31241-2014 (piles au lithium
ionique et piles utilisées dans les exigences
de sécurité des équipements électroniques
portables) de la PRC.

Description de la batterie:

Type: Batterie Li-ion
Modèle: 435174 / 1S1P / 2000mAh / 3.7V
Cellule: 435174 / 2000mAh / 3.7V

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Items / Articles

Parameters /

Paramètres

Remarks / Remarques

Rated Capacity /

Capacité nominale

2000mAh

Discharge / Les écoulement:

0.2C

Minimum Capacity /

Capacité minimale

1950mAh

cut-off voltage /

tension de coupure

:3.0V

Energy / Énergie

7.4 Wh

Nominal Voltage /

Tension nominale

3.7V

Open Voltage /

Tension ouverte

3.6V～3.9V

Load Voltage /

Tension de charge

≥3.6V

10Ω

Internal Impedance /

Impédance interne

≤150mΩ

AC 1KHz after standard charge

/ après la charge standard

Charge voltage /

Tension de chargement

4.2V

Standard charge current /

Courant de charge standard

400mA

0～45℃

Max charge current /

courant de charge maximum

1000mA

0～45℃

Standard discharge current /

Courant de décharge standard

400mA

-30～60℃

Max continuous discharge

current /

Max courant continu de

décharge

2000mA

0～60℃

Discharge cut-off voltage /

Tension de coupure de décharge

3.0V

Operating Temperature /

Température de fonctionnement

0～45℃

-30～60℃

Charge

Discharge / décharge

Storage Temperature /

Température de stockage

-20℃～60℃

Less than 1 month /

Moins de 1 mois

Weight /

Poids

About / sur 110 g

PCM

8261DAA+SL8811+ID 2.4K

LARGE-0303-0010-V1.0

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