™
ibi
Personal Cloud Storage
User Manual
Accessing Online Support
▪ Online Learning Center – Start here to get the most out of your cloud storage device:
www.wdc.com/setup
▪ Registration – Register your WD product to get the latest updates and special oers at:
register.wdc.com
▪ Technical Support – Get technical and other support through email at: support.wdc.com/support
▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data
recovery information at: support.wdc.com/warranty
▪ Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪ WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
▪ Phone Support – Get phone numbers for contacting support by region at: support.wdc.com
Table of Contents
_________
Accessing Online Support........................................................................................... ii
_________
1 Your ibi Device............................................................................................................... 1
Features..................................................................................................................................................1
Kit Contents........................................................................................................................................ 2
Requirements..................................................................................................................................... 2
Wi-Fi Compatibility..............................................................................................................................2
Desktop and Mobile App Operating System Compatibility............................................2
Web Browser Compatibility............................................................................................................3
Internet Connectivity..........................................................................................................................3
Product Description........................................................................................................................3
Front LED.................................................................................................................................................3
Rear Layout.............................................................................................................................................4
Reset Button...........................................................................................................................................4
USB Port................................................................................................................................................... 5
Handling Precautions......................................................................................................................5
_________
2 Getting Started............................................................................................................6
Connecting an ibi Device..............................................................................................................6
Basic Hardware Connections..........................................................................................................6
Software Set Up................................................................................................................................6
ibi Mobile App........................................................................................................................................7
ibi.com Web App.................................................................................................................................. 7
ibi Desktop App.................................................................................................................................... 7
Registering Your Device................................................................................................................8
_________
3 Backup, Sync & Add Content...............................................................................9
Backup – Mobile Device Camera.............................................................................................. 9
Auto Camera Backup.........................................................................................................................9
Backup – USB Device...................................................................................................................10
ibi Mobile App...................................................................................................................................... 10
Sync Online Cloud Content.......................................................................................................10
Sync Desktop Content...................................................................................................................11
Sync ibi Content............................................................................................................................... 11
Add Content – In-Real-Time....................................................................................................... 11
Add Content – Drag-and-Drop................................................................................................ 12
MyCloud.com Web App...................................................................................................................12
Desktop App......................................................................................................................................... 12
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4 Search & Viewing Content................................................................................... 13
Searching Content..........................................................................................................................13
Content Viewing Options............................................................................................................13
_________
5 Deleting Content.......................................................................................................14
ibi Mobile App.................................................................................................................................. 14
ibi.com Web App............................................................................................................................ 14
_________
6 Sharing Content.........................................................................................................15
Mobile App.........................................................................................................................................15
Share Content - Mobile App..........................................................................................................15
Delete Share - Mobile App............................................................................................................. 15
Web App.............................................................................................................................................15
Share Content - Web App..............................................................................................................15
Delete Share - Web App................................................................................................................. 16
Desktop App.....................................................................................................................................16
Share Content - Desktop App...................................................................................................... 16
Delete Share - Desktop App..........................................................................................................17
_________
7 Invite or Remove a User.........................................................................................18
Invite a User - Mobile App..........................................................................................................18
Remove a User - Mobile App.................................................................................................... 18
_________
8 Device Settings..........................................................................................................19
ibi Mobile App.................................................................................................................................. 19
Modifying Device Name...................................................................................................................19
Firmware Version................................................................................................................................19
Reboot Device......................................................................................................................................19
Erase All Data & All Users............................................................................................................. 20
Remote Shut Down..........................................................................................................................20
ibi.com Web App...........................................................................................................................20
Modifying Device Name...................................................................................................................21
Firmware Version................................................................................................................................ 21
Users..........................................................................................................................................................21
Reboot Device......................................................................................................................................21
Remote Shut Down...........................................................................................................................22
Erase All Data & All Users..............................................................................................................22
_________
9 Personal Settings.....................................................................................................23
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ibi Mobile App..................................................................................................................................23
Edit Profile Picture.............................................................................................................................23
Edit ibi Account Name....................................................................................................................23
Change ibi Account Password.................................................................................................... 24
Set Passcode........................................................................................................................................24
ibi.com Web App........................................................................................................................... 24
Edit Profile Picture.............................................................................................................................25
Edit ibi Account Name....................................................................................................................25
Change ibi Account Password.....................................................................................................25
_________
10 Managing Services.................................................................................................27
_________
11 Additional Features & Functions..................................................................... 28
Remove a Device Owner............................................................................................................28
App Permissions.............................................................................................................................28
Power Adapter Compatibility..................................................................................................28
_________
12 Compliance and Warranty Information.......................................................30
Regulatory Compliance..............................................................................................................30
Safety Compliance............................................................................................................................30
CE Compliance For Europe..........................................................................................................30
Power Mode.........................................................................................................................................30
Environmental Compliance (China)..................................................................................... 30
Russia Federation........................................................................................................................... 31
Industry Canada Statement.......................................................................................................31
FCC Class B Information............................................................................................................ 32
ICES-3(B)/NMB-3(B) Compliance Statement.................................................................32
Korea....................................................................................................................................................33
Taiwan..................................................................................................................................................33
Warranty Information.................................................................................................................. 33
Obtaining Service.............................................................................................................................. 33
Limited Warranty...............................................................................................................................34
Warranty Information (Australia/New Zealand).................................................................35
Obtaining Service.............................................................................................................................. 35
Warranty.................................................................................................................................................35
GNU General Public License (“GPL”)................................................................................... 36
Third Party Notices....................................................................................................................... 37
MPEG-2 - MPEG-LA..........................................................................................................................37
MPEG-4 Visual – MPEG-LA...........................................................................................................37
H.264 AVC – MPEG-LA................................................................................................................... 37
HEVC Advance....................................................................................................................................38
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1
Your ibi Device
Your ibi Device
▪ Features
▪ Kit Contents
▪ Requirements
▪ Product Description
▪ Handling Precautions
Welcome to your ibi device! Before you get started using your device, please
review the following features and descriptions to get better acquainted with
your product.
Features
One central place to store and organize everything — SanDisk
to all your content. With enough space to keep all your photos, videos and
™
ibi storage is home
files
in one place at home, you can organize it your way and access from anywhere
with an internet connection.
Quick and simple setup — Set up your SanDisk
™
ibi device quickly. Use your
mobile device to connect to ibi and setup the device. Then, start backing up,
accessing and sharing. No network cables or computer necessary, and no
monthly fee required!
Mobile, on-the-go access — Use the SanDisk
™
ibi mobile app, desktop app or
ibi.com to upload, access and share your favorite memories and stream videos
saved on your SanDisk™ ibi device.
Auto backup for photos and videos on your phone — Automatically back up
photos and videos on your phone to the SanDisk™ ibi device so you can make
room for more.
USB port to import photos and videos from all your devices — Quickly import
photos and videos from all the
like USB
flash drives and external hard drives, using the USB port on the back
dierent devices scattered around your house,
of the SanDisk™ ibi. Keep all your favorite moments, action shots and
adventures stored in one central, organized place.
File search to find content easily — Quickly find photos, videos, movies and docs
using easy-to-use search with the SanDisk™ ibi mobile or desktop app, or on
ibi.com.
Individual, private spaces for each user — Invite family and friends to create
individual accounts. Each invited person can set up their own private space
that only they have access to on the device. They can manage, access and
share their content as they want.
Third-party applications to customize your way — Tailor your SanDisk
fit your personal needs and preferences using downloadable services,
to
™
ibi device
including Plex™ Media Server, Dropbox™, Google Drive and more. Cloud
services may be
Cloud account download to keep everything in one place — Store everything in one
modified and vary by country.
place, even content in your favorite cloud accounts. Photos, videos and files
from your cloud accounts are automatically downloaded to your SanDisk™ ibi
device, including Dropbox™, Box, Google Drive, Facebook and many more.
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Your ibi Device
Auto backup for all PCs and Mac computers at home — The SanDisk
™
ibi device has
enormous capacity to wirelessly back up mobile device at home to one central
place. It works seamlessly with Windows® Backup and Time Machine software.
Smooth video playback anywhere — Stream your personal videos anywhere, on
any device, using the SanDisk™ ibi mobile and desktop app or ibi.com.
Quick and easy sharing — Collect all your favorite memories and moments in one
place. With just a few clicks, share photos, videos, documents or entire folders
with friends and family, so nobody misses a thing.
Kit Contents
The ibi kit includes the following items:
▪ ibi device
▪ AC power adapter
▪ Quick Install Guide
Requirements
Wi-Fi Compatibility
The ibi device is compatible with the following Wi-Fi™ standards:
Standard
IEEE 802.11ac 5 GHz 80 MHz
IEEE 802.11n 5 GHz 40 MHz
IEEE 802.11n 2.4 GHz 20 MHz
Frequency Bandwidth
Desktop and Mobile App Operating System Compatibility
The ibi desktop app is compatible with the following versions of the Windows
and macOS operating systems. The ibi mobile app is compatible with the
following versions of the iOS and Android operating systems.
Table 1.1
Windows
Windows 7 OS X Mavericks – 10.9 iOS 9 KitKat – 4.4
Windows 8.x OS X Yosemite – 10.10 iOS 10 Lollipop – 5.x
®
macOS® / OS X
®
iOS
®
Android
™
Windows 10 OS X El Capitan – 10.11 Marshmallow – 6.0
macOS Sierra – 10.12 Nougat – 7.x
macOS High Sierra - 10.13 iOS 11 Oreo - 8.x
When ibi devices are accessed from a personal computer system via the ibi desktop
app, a 64-bit operating system is required. Compatibility can vary, depending on
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hardware configuration and operating system. For highest performance and
reliability, always install the latest updates.
Web Browser Compatibility
The ibi device can be accessed with an Internet browser. Using the most
current, stable combinations of operating system and web browser will provide
the best results. At a minimum, use one of the following browser versions
applicable to your operating system:
▪ Google Chrome
operating systems
▪ Internet Explorer
Windows® 8.1 or Windows® 10 operating systems
▪ Microsoft
▪ Safari
▪ Firefox
®
®
9.0 or later on supported OS X and macOS operating systems
®
45 or later on supported Windows, macOS, Android or iOS
operating systems
▪ Samsung
®
using Android KitKat 4.4 or later.
™
50 or later on supported Windows, macOS, Android or iOS
®
11 (11.0.9600.17843) or later on supported Windows
Edge (20.10514) or later on the Windows 10 operating system
Default Browser 1.5 or later on Galaxy S4 to Galaxy S7 devices
®
7,
Your ibi Device
Internet Connectivity
▪ For normal operation, ibi devices must be connected to the Internet. They
should be connected to an available wireless access point or router. The
wireless access point or router require a Broadband (WAN) Internet
connection with an Internet Service Provider (ISP) for software downloads
and for accessing the device. The initial setup will require a smartphone or
tablet with Bluetooth® enabled. Ibi devices do not support Ethernet
connectivity.
Product Description
▪ Front LED
▪ Reset Button
▪ USB Port(s)
Front LED
1. Front LED
The front LED is a single color, white. It is either on,
rhythm to indicate a specific "System Condition". A "System Condition" list is
outlined below in Table 1.2.
o or blinks with a certain
Table 1.2
LED Behavior
No LED light illuminated Power is O or Disconnected
Solid Light - no blinking Device is Ready
Solid Light - no blinking Firmware or Software Update in Progress
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System Condition
3
LED Behavior System Condition
Solid Light - no blinking Data Transfer from a USB connected device
Slow "breathing" rhythm Powering Up or Initializing
Slow "breathing" rhythm Reset Button Pressed
Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App
Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error
Fast "breathing" rhythm USB Device Connection Error
Fast "breathing" rhythm Ethernet Connection Not Available
"Heartbeat" rhythm File System Notification - Check if rebuild is needed - May require
technical support.
"Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected
action; this process will take some time. May require technical
support.
Your ibi Device
LED Table Note: Sometimes dierent 'System Conditions' result in identical
"LED Behavior". Therefore, view each "LED Behavior" within the context of
your operation.
Rear Layout
ibi includes these buttons, ports and connectors, where applicable.
1. Reset Button
2. USB Port(s)
3. DC Power Connector
Reset Button
On the underside of your device, there is a Reset Button. This is a tiny recessed
button that requires something similar to the pointy end of a paper clip to be
pressed.
Table 1.4
Reset Button
Function
Press for 1 to
29 seconds
Device Operation
During this function the ibi device will reboot, momentarily making it
inaccessible. This process does not delete data.
Press for 30 to
50 seconds
Press for at
least 60
seconds
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User Manual
This function will demote the Device Owner to a Device User in order to
change ownership of the ibi device. This does not delete data and each user
still has access to their data. However, when this process occurs, the next user
to go through the setup process on the device becomes the device owner.
The remaining users on the device are unchanged.
Caution! This process will delete all data, all Device Users and the Device
Owner. The unit will be reset to factory default settings and will need to be set
up using your mobile device. A new Device Owner will be set when the next
person sets up the device. Reset has completed once the LED has gone
through a period of rapid blinking and returned to a state of solid white.
4
USB Port
The USB port is not designed to connect an ibi device directly to a host
computer system – ibi is the host.
ibi – This device comes with one USB Type-A port on the back panel that
support USB 3.0.
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Drives may be damaged by rough handling, shock
or vibration. Always observe the following precautions when unpacking and
installing your external storage product:
▪ Do not drop or jolt the drive.
▪ Do not move the drive during activity.
▪ Do not use this product as a portable drive.
▪ To allow proper ventilation, do not block any of the drive enclosure’s air
slots.
Your ibi Device
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2
Getting Started
Getting Started
Getting started involves connecting a SanDisk ibi device to a network,
configuring software to access the device and registering your product.
Connecting an ibi Device
Basic Hardware Connections
Important: To avoid overheating, make sure the device is standing in an upright
position and nothing is blocking or covering the slots and openings on the top and
bottom of the device.
Follow these three basic steps for connecting your device:
1. Connect one end of the power adapter into the DC power connector on
the back of the device and the other end of the power adapter into a
power outlet.
2. The unit will automatically power on. Continue with the next section,
"Software Set Up."
Software Set Up
The initial setup process for any ibi device requires a smartphone or tablet with
Bluetooth™ connectivity, and Internet access via Wi-Fi. Begin with the
following steps:
1. Access the Internet and go to ibi.com/hello
2. Create an ibi account or login with an existing ibi account at ibi.com/hello.
An email
3. Allow the ibi website to find your ibi device.
4. If the device is automatically detected, Press the Connect button that is
associated with your ibi device.
▪ A picture of the ibi device and its corresponding Security Code should
be displayed. This Security Code is noted on the Quick Install Guide and
on the barcode label on the bottom of the unit.
Note:
1.
2. Enter the Security Code from the Quick Install Guide that came with the ibi device.
3.
4.
confirmation is sent when an account is created.
If your ibi device is not automatically detected, follow these 4 steps:
Press the Enter Your Device Code option noted below the Desktop App and Mobile
App options.
The Security Code is also on the barcode label on the bottom of the unit.
After entering the security code, Press Search.
The One More Thing dialog box opens, Press Continue.
5. The All Done page now opens with the following options:
▪ Download the ibi mobile app from either the Apple® App StoreSM or
Google Play® store.
▪ Download the ibi Desktop App.
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▪ To continue using the ibi.com Web App.
Now that the initial setup is done, the ibi device can be accessed and
configured using three dierent ibi tools:
▪ ibi mobile app – provides robust access and product management on
Android and iOS platforms.
▪ ibi.com web app – provides quick access via an Internet browser on
dierent
operating systems and does not require software installation.
▪ ibi desktop app – provides quick and basic folder access through a Windows
or Mac personal computer.
ibi Mobile App
Follow these steps to download and begin using the ibi mobile app:
1. The All Done page now opens with the option to get the ibi mobile app
from either the Apple® App StoreSM or Google Play® store. Select which
store is appropriate for your device.
2. Once installed, tap the ibi icon created on your mobile device.
3. When launching the ibi mobile app on a mobile device, the Welcome to ibi
page will launch. This page provides the options to Get Started or Sign In.
a. If the ibi mobile app is not 'Signed In', use your ibi Account Username
and Password to 'Sign In'.
b. If the ibi mobile app is still 'Signed In' from previous use, the ibi mobile
app will bypass the Sign In page and go directly to the Files screen.
4. Content accessibility is now available through the ibi mobile app.
Getting Started
ibi.com Web App
Follow these steps to access an ibi device with the ibi.com web app:
1. When presented with the option to download the Desktop App or Mobile
App, to continue using the web app, Click ibi Online listed below these
other options.
2. Your ibi Account is the ibi.com web app. Content accessibility is now
available through the web app.
ibi Desktop App
The ibi desktop app is a process that installs the ibi software. An ibi device is then
accessed through the ibi software. This process requires access to the Internet and a
64-bit Operating System for the personal computer. Follow these steps:
1. On the All Done page, select the ibi Desktop App option.
2. This will download the ibi software, which is used to install the desktop
app.
3. Install and setup the ibi software software with your ibi account
information.
4. From the ibi menu, Click on Apps.
5. Click the ibi app option. This will begin the ibi desktop installation in
conjunction with the ibi software.
6. When prompted, enter your ibi account information.
7. This will create a desktop icon. Use this icon to access the ibi device.
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8. When accessing and navigating the contents of an ibi device detected in
the ibi software, Windows® will use Windows Explorer and macOS® will use
Finder®.
Registering Your Device
Register your ibi device to get the latest updates and special oers. You can
easily register your drive by visiting us online at: ibi.com.
Getting Started
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3
Backup, Sync & Add Content
Backup, Sync & Add Content
▪ Backup – Mobile Device Camera
▪ Backup – USB Device
▪ Sync Online Cloud Content
▪ Sync Desktop Content
▪ Sync ibi Content
▪ Add Content – In-Real-Time
▪ Add Content – Drag-and-Drop
Backup – Mobile Device Camera
The Camera Backup feature is a function of the ibi mobile app, and is not
available with the ibi desktop app or ibi.com web app. This feature is enabled
when setting-up the ibi mobile app or can be setup manually.
Auto Camera Backup
To manually setup Auto Camera Backup for the iOS or Android operating system,
follow these steps:
1. Tap the Activity icon on the bottom menu bar.
2. Next, Tap the Photo Backup function.
3. The Backup screen will display.
a. If the Slider Button is slid to the right-hand position, this feature is
already enabled, and there are no further steps to follow.
b. If the Slider Button is slid to the left-hand position, this feature is not
enabled. Continue with the next step to enable this feature.
4. Tap the Auto Camera Backup Slider Button so that it is slid to the right-hand
position.
5. Tap the Use Cellular Data Slider Button if you want to use your data plan for
the backup process.
a. By default, the backup process uses only a Wi-Fi connection.
6. Tap the Background Uploading Slider Button to allow the ibi mobile app to
backup content in the background.
7. The backup process will automatically begin.
8. Tap the mobile device's Home button to view the progress of the Auto
Camera Backup.
a. Find the ibi mobile app icon.
b. The icon will show a red blurb with a numerical value that may be
increasing or decreasing. When the number is increasing, the backup
function is
the pictures are being copied to the ibi device.
Note: The speed at which the red blurb counts is dependent on the size
of the
the speed of the Internet connection.
c. If there is no red blurb with the ibi mobile app icon, then there are no
files currently being copied – the process has either just started and
needs to
finding camera pictures. When the number is decreasing,
file(s) that are being copied, the speed of the mobile device and
find your pictures, or the process has completed.
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