Samsung WM55R, WM65R User Guide
User Manual
WM55R WM65R
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Recommended hours of use per day of this product is under 16 hours. If the product is used for
longer than 16 hours a day, the warranty may be void.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than Samsung Electronics are property of their respective owners.
Table of contents
Before Using the Product
Safety Precautions 4
Storage 4
Electricity and safety 4
Installation 5
Operation 6
Precautions for Use 8
Preparations
Checking the Components 9
Parts 10
Ports 11
Tray (optional purchase) 12
Before Installing the Product (Installation
Guide) 13
WM55R 13
WM65R
14
Writing
What's a 'Roll'? 21
PEN MODE 22
Screen Elements 22
Drawing 23
Erasing 23
Changing the pen thickness and colour 23
BRUSH MODE 24
Screen Elements 24
Changing the brush mode and colour 25
Managing Rolls 26
ROLL EXPLORER 27
Page Viewer 28
Note On/Off 29
Using the Selection Tools 30
IMPORT
Connecting to a Mobile Device 32
Connecting using Smart View or Screen
Mirroring
Connecting using NFC tagging 32
Connecting to a PC 33
Connecting using a cable 33
Connecting via the WiFi Display function 33
Importing from a USB Device 34
Connecting to Internet 34
Connecting to SAMSUNG WORKSPACE 34
Source Window 35
Document view 36
Image view 37
Video view 38
32
Installing the Wall Mount 15
Installing the Wall Mount 15
Wall Mount Kit Specifications (VESA) 15
Connecting to a network 16
Network Settings (Wired) 16
Network Settings (Wireless) 18
Use WPS 20
2
Table of contents
EXPORT
Sending Email 40
Printing 41
Installing Flip Printing Software 41
Setting up the printer 41
Exporting to a USB Device 43
Sharing your screen 44
Exporting from a Network Drive 45
Sending to a mobile device 45
Menu
Connect 46
System 54
Picture 58
Support 60
Troubleshooting Guide
Problems and Solutions 61
Specifications
General 66
Preset Timing Modes 68
Appendix
Responsibility for the Pay Service (Cost to
Customers) 69
Not a product defect 69
A Product damage caused by customer's
fault 69
Others 69
Prevention of Afterimage Burn-in 70
What is afterimage burn-in? 70
Recommended prevention practices 70
Licence 70
3
Chapter 01
Before Using the Product
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
Activities marked by this symbol are prohibited.
Instructions marked by this symbol must be followed.
Storage
Due to the characteristics of high-glossy products, using a UV humidifier nearby may create
white-colored stains on the product.
"
Contact Customer Service Centre if the inside of the product needs cleaning (service fee
will be charged).
Electricity and safety
Warning
Do not use a damaged power cord or plug, or a loose power socket.
An electric shock or fire may result.
Do not use multiple products with a single power socket.
Overheated power sockets may cause a fire.
Do not touch the power plug with wet hands. Otherwise, an electric shock may result.
Do not bend or pull the power cord with force. Be careful not to leave the power cord
under a heavy object.
Damage to the cord may result in a fire or electric shock.
Do not place the power cord or product near heat sources.
A fire or electric shock may result.
4
Caution
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Connect the power plug to a grounded power socket (type 1 insulated devices only).
An electric shock or injury may result.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Do not disconnect the power cord while the product is being used.
The product may become damaged by an electric shock.
Only use the power cord provided with your product by Samsung. Do not use the power
cord with other products.
A fire or electric shock may result.
Keep the power socket where the power cord is connected unobstructed.
The power cord must be disconnected to cut off power to the product when an issue
occurs.
Hold the plug when disconnecting the power cord from the power socket.
An electric shock or fire may result.
Installation
Warning
DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE
PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
A fire may result.
Do not install the product in poorly ventilated spaces such as a bookcase or closet.
An increased internal temperature may cause a fire.
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped
surface, etc.)
• The product may fall and become damaged and/or cause an injury.
• Using the product in an area with excess vibration may damage the product or
cause a fire.
Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
The product lifespan may be reduced or a fire may result.
Do not install the product within the reach of young children.
• The product may fall and injure children.
• As the front is heavy, install the product on a flat and stable surface.
Edible oil, such as soybean oil, can damage or deform the product. Do not install the
product in a kitchen or near a kitchen counter.
Have a technician install the wall-mount hanger.
• Installation by an unqualified person can result in an injury.
• Only use approved cabinets.
Install the product at least 10 cm away from the wall to allow ventilation.
An increased internal temperature may cause a fire.
5
Caution
Keep the plastic packaging out of the reach of children.
Children may suffocate.
Do not install the product in a vehicle or a place exposed to dust, moisture (water drips,
etc.), oil, or smoke.
A fire or electric shock may result.
Do not set down the product on its front.
The screen may become damaged.
Do not drop the product while moving.
Product failure or personal injury may result.
Set down the product gently.
Product failure or personal injury may result.
Installing the product in an unusual place (a place exposed to a lot of ne dust, chemical
substances, extreme temperatures or a signicant presence of moisture, or a place
where the product will operate continuously for an extended period of time) may
seriously affect its performance.
Be sure to consult Samsung Customer Service Centre if you want to install the
product at such a place.
Operation
Warning
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
• A fire or electric shock may result.
• Contact Samsung Customer Service Centre for repairs.
Do not let children hang from the product or climb on top of it.
Children may become injured or seriously harmed.
If the product is dropped or the outer case is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Centre.
Continued use can result in a fire or electric shock.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the
product.
The product or heavy objects may fall as children try to reach for the toys or sweets
resulting in a serious injury.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Do not lift or move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily
(paper, matches, etc) into the product (via the vent or input/output ports, etc).
• Be sure to power off the product and disconnect the power cord when water
or other foreign substances have entered the product. Then contact Samsung
Customer Service Centre.
• Product failure, an electric shock or fire may result.
6
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
• Be sure to power off the product and disconnect the power cord when water
or other foreign substances have entered the product. Then contact Samsung
Customer Service Centre.
• Product failure, an electric shock or fire may result.
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
Damage to the cord may result in a fire or electric shock.
If the product generates abnormal sounds, a burning smell or smoke, disconnect the
power cord immediately and contact Samsung Customer Service Centre.
An electric shock or fire may result.
During a lightning or thunderstorm, power off the product and remove the power cable.
A fire or electric shock may result.
Do not drop objects on the product or apply impact.
A fire or electric shock may result.
If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
Sparks can cause an explosion or fire.
Do not use or keep combustible spray or an inammable substance near the product.
An explosion or fire may result.
Caution
Do not use humidiers or stoves around the product.
A fire or electric shock may result.
Do not touch the screen when the product has been turned on for an extended period of
time as it will become hot.
Do not place heavy objects on the product.
Product failure or personal injury may result.
Leaving the screen xed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
Activate power-saving mode or a moving-picture screen saver if you will not be using
the product for an extended period of time.
Disconnect the power cord from the power socket if you do not plan on using the product
for an extended period of time (vacation, etc).
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
Looking at the screen too close for an extended period of time can deteriorate your
eyesight.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
Eye fatigue will be relieved.
Store small accessories out of the reach of children.
7
Precautions for Use
Be careful that if you use the supplied pen with a load exceeding 2.5 kg, scratches may occur on the
protective glass.
If you use a ballpoint pen other than the supplied pen, be careful that the screen may be stained
with ink or damaged.
Do not use a dirty brush to avoid screen damage.
"
We recommend that you use the supplied pen. Do not use sharp, pointed objects other than
the pen.
"
If dust or dirt from the supplied pen remains on the protective glass, clean it referring to
the instructions below.
Cleaning the exterior and display
Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.
1 32
8
Chapter 02
Preparations
Contact the vendor where you
"
purchased the product if any
components are missing.
The appearance of the components
"
may differ from the images shown.
Refer to the installation guide for the
"
WMR stand or wall amount (available
for optional purchase).
Checking the Components
Quick Setup Guide
Warranty card
(Not available in some locations)
Regulatory guide Power cord
USB cable Touch Pen x 2
Cover Terminal, Screw (M4 x
L10) x 2
Cover Cable, Screw (M4 x L10)
9
Parts
"
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Parts Description
Power indicator
Power button
Power button
• Press and hold the button to turn off the product.
• In writing mode, shortly press the Power button to switch to the screen saver mode.
• The pen is magnetic. Keep it by attaching to the marked location.
"
: WM55R, : WM65R
Speaker
10
Ports
"
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Ports Description
USB
(1.0A)
LAN
SERVICE
HDMI IN 2
HDMI IN 1
TOUCH
OUT
AUDIO
OUT
USB (1.0A)
LAN
SERVICE
HDMI IN 2
HDMI IN 1
TOUCH OUT
AUDIO OUT
Connect to a USB memory device.
"
The USB ports on the product accept a maximum constant current of 1.0A. If the
maximum value is exceeded, USB ports may not work.
Connects to a network using a LAN cable. (10/100 Mbps)
"
Use Cat7(*STP Type) cable for the connection.
*Shielded Twist Pair.
Dedicated to service technicians.
"
This port is for servicing only and has no user function. Do not connect a cable to
this port.
Connects to a source device using a HDMI cable.
Allows touch-based control of the PC screen connected through the HDMI IN 1 or HDMI
IN 2 port. Use a USB cable to connect between the TOUCH OUT port on the rear of the
product and the PC.
Outputs sound to an audio device via an audio cable.
11
Tray (optional purchase)
"
Trays are sold separately. Contact your vendor for assistance to make a purchase.
"
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Ports Description
USB
USB IN
USB OUT
TOUCH OUT
HDMI IN 3
SCREEN SHARE
Connect to a USB memory device.
Provides USB connectivity to PC.
Use an USB cable between the USB OUT port on the product and a USB port on a PC
1
to connect them.
Insert an USB storage device to the USB IN port.
2
You can check the USB device connected to the tray from the PC.
3
Allows touch-based control of the PC screen connected through the HDMI IN 3 port.
Use a USB cable to connect between the TOUCH OUT port on the tray and the PC.
An HDMI port for displaying input from an external source.
An HDMI port for connecting to an external display.
• Tag your mobile device to the NFC pad for connection.
"
In writing mode, an NFC tagging can automatically perform Smart View or
Screen Mirroring on your mobile device.
"
This function is supported only on Android 8.0 Oreo version or later of Samsung
mobile devices.
• Tag an NFC card to the NFC pad to enter an email address automatically.
"
While creating an email, an email address is automatically entered if it is read
from the encoded NFC tag.
"
For how to enter an email address in the NFC card, refer to 'Sending Email'.
12
Before Installing the Product (Installation Guide)
This product can be wall-mounted. The exclusive Samsung stand (for WM55R) and wall mount
(for WM65R) are available for optional purchase.
"
Do not install or use the product with its front facing up. Touch-based functions may not
work properly.
WM55R
Rotation
"
Contact Samsung Customer Service Centre for further details.
• To use the product in landscape mode, turn it anticlockwise and make sure the power
indicator is on the right after turning.
Ventilation
"
Contact Samsung Customer Service Centre for further details.
Installation on a Perpendicular Wall
A Minimum 15 mm
B Ambient temperature: 35 ℃ or less
"
When installing the product on a perpendicular wall, allow at least 15
mm of space between the product and wall surface for ventilation and
ensure that the ambient temperature is kept below 35 °C.
Installation on an Indented Wall
A Minimum 15 mm
B Minimum 25 mm
C Ambient temperature: 35 ℃ or less
"
When installing the product on an indented wall, allow at least the
space specified above between the product and wall for ventilation and
ensure that the ambient temperature is kept below 35 °C.
A
B
B
A
B
C
13
WM65R
Ventilation
"
Contact Samsung Customer Service Centre for further details.
Installation on a Perpendicular Wall
A Minimum 0 mm
B Ambient temperature: 35 ℃ or less
Installation on an Indented Wall
A
B
A Minimum 0 mm
B Minimum 25 mm
C Ambient temperature: 35 ℃ or less
"
When installing the product on an indented wall, allow at least the
space specified above between the product and wall for ventilation and
ensure that the ambient temperature is kept below 35 °C.
B
A
B
C
14
Installing the Wall Mount
Installing the Wall Mount
• The wall mount kit allows you to mount the product on the wall.
• For detailed information on installing the wall mount, see the instructions provided with the wall mount.
• We recommend you contact a technician for assistance when installing the wall mount bracket.
• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own.
Wall Mount Kit Specications (VESA)
"
Install your wall mount on a solid wall perpendicular to the floor.
To install the product on the other wall area, contact the nearest
agency.
If you install the product on a slanted wall, it may fall and result in
severe personal injury.
• Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are
provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA standard screw
specifications. Screws that are too long may cause damage to the inside of the product.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may
differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is
used or the consumer fails to follow the product installation instructions.
• Always have at least two people mount the product on a wall.
• Standard dimensions for wall mount kits are shown in the table below.
Model Name
WM55R
WM65R
"
Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric
shock.
VESA screw hole specs (A * B) in
millimeters
400 × 400 M8 4
Standard Screw Quantity
15
Connecting to a network
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
• You can attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable. See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable
External Modem
(ADSL / VDSL)
• You can attach your product to your LAN by connecting the LAN port on the back of your
product to an IP Sharer which is connected to an external modem. Use LAN cable for the
connection. See the diagram below.
The Modem Port on the Wall
External Modem
(ADSL / VDSL)
IP Sharer
(having DHCP server)
LAN
RJ45
LAN
RJ45
• Depending on how your network is configured, you may be able to attach your product to
your LAN by connecting the LAN port on the back of your product directly to a network wall
outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
The Modem Port on the Wall
LAN Cable
LAN
RJ45
If you have a Dynamic Network, you should use an ADSL modem or router that supports
the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP
automatically provide the IP address, subnet mask, gateway, and DNS values your product
needs to access the Internet so you do not have to enter them manually. Most home networks
are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address, you
must enter the IP address, subnet mask, gateway, and DNS values manually on your product
Cable Setup Screen when you set up the network connection. To get the IP address, subnet
mask, gateway, and DNS values, contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your computer.
"
You can use ADSL modems that support DHCP if your network requires a Static IP address.
"
ADSL modems that support DHCP also let you use Static IP addresses.
Modem Cable LAN Cable LAN Cable
16
Set the network connection to use Internet services such as perform software upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first.
How to set up automatically
Set Network Type to Wired from the Open Network Settings page.
1
The network test screen appears and verifies the network connection.
2
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
"
If the connection process fails, check the LAN port connection.
"
If the automatic process cannot find the network connection values or if you want to set the
connection manually, go to the next section(Manual Open Network Settings (Wired)).
Manual Open Network Settings (Wired)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
How to set up manually
Set Network Type to Wired from the Open Network Settings page.
1
The network test screen appears and the verification process starts. Press Cancel. The
2
verification process stops.
Select IP Settings on network connection screen. The IP Settings screen appears.
3
Select the field at the top and then set IP setting to Enter manually Repeat the entry
4
process for each field in the IP Address.
"
Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
When done, select OK at the bottom of the page. The network test screen appears and the
5
verification process starts.
When the connection has been verified, the “Success! Your device is connected to the
6
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
Right click the Network icon on the bottom right of the screen.
1
In the pop-up menu that appears, click Status.
2
On the dialog that appears, click the Support tab.
3
On the Support Tab, click the Details button. The Network connection values are displayed.
4
17
Network Settings (Wireless)
Connecting to a Wireless Network
Wireless IP sharer
(router having DHCP server)
The LAN Port on the Wall
LAN Cable
Samsung recommends using IEEE 802.11n. When you play video over a network connection, the
video may not play smoothly.
"
Select a channel for the wireless IP sharer that is not currently being used. If the channel set
for the wireless IP sharer is currently being used by another device nearby, this will result in
interference and communication failure.
"
Your product supports only the following wireless network security protocols.
If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is
set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products
will not support a connection in compliance with new Wi-Fi certification specifications.
"
If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the
network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS
will automatically configure the SSID and WPA key in either mode.
"
Connection Methods: You can setup the wireless network connection in three ways.
Auto Setup (Using the Auto Network Search function), Manual Setup, Use WPS
"
This product supports Enterprise WPA2 (TLS/TTLS/PEAP).
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices that access the
network to transmit an encrypted security code called an Access or Security Key. The Security
Key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified
length you were asked to enter when you set up security for your wireless network. If you use
this method of setting up the network connection, and have a Security Key for your wireless
network, you will have to enter the Pass Phrase during the the automatic or manual setup
process.
How to set up automatically
Set Network Type to Wireless from the Open Network Settings page.
1
The Network function searches for available wireless networks. When done, it displays a list
2
of the available networks.
In the list of networks, select a network.
3
"
If the desired wireless router does not appear, select Refresh to search again.
"
If the router cannot be found after retrying, select the Add Network.
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
4
wireless router that does not have security, go to step 7.
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, select Done. The network connection screen appears and the verification
6
process starts.
"
A connection with the router is established, but the Internet cannot be accessed. In this
case, contact your Internet service provider.
When the connection has been verified, the “Success! Your device is connected to the
7
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
18
Manual Network Setup (Wireless)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
Right click the Network icon on the bottom right of the screen.
1
In the pop-up menu that appears, click Status.
2
On the dialog that appears, click the Support tab.
3
On the Support Tab, click the Details button. The Network connection values are displayed.
4
How to set up manually
Set Network Type to Wireless from the Open Network Settings page.
1
The Network function searches for available wireless networks. When done, it displays a list
2
of the available networks.
In the list of networks, select a network.
3
"
If the desired wireless router does not appear, select Refresh to search again.
"
If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
4
wireless router that does not have security, go to step 7.
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, select Done. The network connection screen appears and the verification
6
process starts.
Select Cancel while network connections are being attempted. This will stop the
7
connection.
Select IP Settings on network connection screen. The IP Settings screen appears.
8
Select the field at the top and then set IP setting to Enter manually. Repeat the entry
9
process for each field in the IP Address.
"
Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
When done, select OK at the bottom of the page. The network test screen appears and the
10
verification process starts.
When the connection has been verified, the “Success! Your device is connected to the
11
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
19
Use WPS
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
Set Network Type to Wireless from the Open Network Settings page.
1
Select Use WPS.
2
Press the WPS or PBC button on your wireless router within the next two minutes. Your
3
product automatically acquires all the network setting values it needs and connects to your
network.
The network connection screen appears, and network setup is done.
4
20
Chapter 03
Writing
What's a 'Roll'?
• Files are called 'rolls' in this product. A 'roll' is a file with multiple pages linked together.
• A roll can have up to 20 pages linked together.
BRUSH MODE supports one page only.
"
• Pages are linked horizontally in landscape orientation, and vertically in portrait orientation.
You can open only one roll on one screen. For more information, refer to 'Managing Rolls'.
"
Portrait orientation
Page 1
Landscape orientation
Page 1
Page 2
Page 2
21
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