Samsung WM55H User Guide
User Manual
WM55H
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
• An administration fee may be charged if either
– (a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
– (b) you bring the unit to a repair Centre and there is no defect in the product
(i.e. where you have failed to read this user manual).
• The amount of such administration charge will be advised to you before any work or home
visit is carried out.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than Samsung Electronics are property of their respective owners.
Table of contents
Before Using the Product
Safety Precautions 4
Storage 4
Electricity and safety 4
Installation 5
Operation 6
Precautions for Use 8
Preparations
Checking the Components 9
Parts 10
Ports 12
Before Installing the Product (Installation
Guide) 13
Rotation 13
Ventilation 13
Installing the Wall Mount 14
Installing the Wall Mount 14
Wall Mount Kit Specifications (VESA) 14
Writing
What's a 'Roll'? 20
Screen Elements 21
Drawing / Erasing 22
Changing pen thickness 22
Changing the pen colour 22
Erasing 22
Managing Rolls 23
ROLL EXPLORER 24
Page Viewer 25
IMPORT
Connecting to a Mobile Device 27
Connecting using Smart View or Screen
Mirroring 27
Connecting using NFC tagging 27
Connecting to a Laptop 28
Connecting using a cable 28
Connecting via the WiFi Display function 28
EXPORT
Sending Email 33
Printing 34
Installing Flip Printing Software 34
Setting up the printer 34
Exporting to a USB Device 36
Exporting from a Network Drive 36
Sharing your screen 37
Menu
Pen 38
Connect 39
System 47
Picture 49
Support 50
Connecting to a network 15
Network Settings (Wired) 15
Network Settings (Wireless) 17
Use WPS 19
Importing from a USB Device 29
Importing from a Network Drive 29
Source Window 30
Document Viewer 31
2
Table of contents
Troubleshooting Guide
Problems and Solutions 51
Specifications
General 56
Preset Timing Modes 58
Appendix
Responsibility for the Pay Service (Cost to
Customers) 60
Not a product defect 60
A Product damage caused by customer's
fault 60
Others 60
Prevention of Afterimage Burn-in 61
What is afterimage burn-in? 61
Recommended prevention practices 61
Licence 61
3
Chapter 01
Before Using the Product
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
Activities marked by this symbol are prohibited.
Instructions marked by this symbol must be followed.
Storage
Due to the characteristics of high-glossy products, using a UV humidifier nearby may create
white-colored stains on the product.
"
Contact Customer Service Centre if the inside of the product needs cleaning (service fee
will be charged).
Electricity and safety
Warning
Do not use a damaged power cord or plug, or a loose power socket.
An electric shock or fire may result.
Do not use multiple products with a single power socket.
Overheated power sockets may cause a fire.
Do not touch the power plug with wet hands. Otherwise, an electric shock may result.
Do not bend or pull the power cord with force. Be careful not to leave the power cord
under a heavy object.
Damage to the cord may result in a fire or electric shock.
Do not place the power cord or product near heat sources.
A fire or electric shock may result.
4
Caution
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Connect the power plug to a grounded power socket (type 1 insulated devices only).
An electric shock or injury may result.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Do not disconnect the power cord while the product is being used.
The product may become damaged by an electric shock.
Only use the power cord provided with your product by Samsung. Do not use the power
cord with other products.
A fire or electric shock may result.
Keep the power socket where the power cord is connected unobstructed.
The power cord must be disconnected to cut off power to the product when an issue
occurs.
Hold the plug when disconnecting the power cord from the power socket.
An electric shock or fire may result.
Installation
Warning
DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE
PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
A fire may result.
Do not install the product in poorly ventilated spaces such as a bookcase or closet.
An increased internal temperature may cause a fire.
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped
surface, etc.)
• The product may fall and become damaged and/or cause an injury.
• Using the product in an area with excess vibration may damage the product or
cause a fire.
Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
The product lifespan may be reduced or a fire may result.
Do not install the product within the reach of young children.
• The product may fall and injure children.
• As the front is heavy, install the product on a flat and stable surface.
Edible oil, such as soybean oil, can damage or deform the product. Do not install the
product in a kitchen or near a kitchen counter.
Have a technician install the wall-mount hanger.
• Installation by an unqualified person can result in an injury.
• Only use approved cabinets.
Install the product at least 10 cm away from the wall to allow ventilation.
An increased internal temperature may cause a fire.
5
Caution
Keep the plastic packaging out of the reach of children.
Children may suffocate.
Do not install the product in a vehicle or a place exposed to dust, moisture (water drips,
etc.), oil, or smoke.
A fire or electric shock may result.
Do not set down the product on its front.
The screen may become damaged.
Do not drop the product while moving.
Product failure or personal injury may result.
Set down the product gently.
Product failure or personal injury may result.
Installing the product in an unusual place (a place exposed to a lot of ne dust, chemical
substances, extreme temperatures or a signicant presence of moisture, or a place
where the product will operate continuously for an extended period of time) may
seriously affect its performance.
Be sure to consult Samsung Customer Service Centre if you want to install the
product at such a place.
Operation
Warning
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
• A fire or electric shock may result.
• Contact Samsung Customer Service Centre for repairs.
Do not let children hang from the product or climb on top of it.
Children may become injured or seriously harmed.
If the product is dropped or the outer case is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Centre.
Continued use can result in a fire or electric shock.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the
product.
The product or heavy objects may fall as children try to reach for the toys or sweets
resulting in a serious injury.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Do not lift or move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily
(paper, matches, etc) into the product (via the vent or input/output ports, etc).
• Be sure to power off the product and disconnect the power cord when water
or other foreign substances have entered the product. Then contact Samsung
Customer Service Centre.
• Product failure, an electric shock or fire may result.
6
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
• Be sure to power off the product and disconnect the power cord when water
or other foreign substances have entered the product. Then contact Samsung
Customer Service Centre.
• Product failure, an electric shock or fire may result.
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
Damage to the cord may result in a fire or electric shock.
If the product generates abnormal sounds, a burning smell or smoke, disconnect the
power cord immediately and contact Samsung Customer Service Centre.
An electric shock or fire may result.
During a lightning or thunderstorm, power off the product and remove the power cable.
A fire or electric shock may result.
Do not drop objects on the product or apply impact.
A fire or electric shock may result.
If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
Sparks can cause an explosion or fire.
Do not use or keep combustible spray or an inammable substance near the product.
An explosion or fire may result.
Caution
Do not use humidiers or stoves around the product.
A fire or electric shock may result.
Do not touch the screen when the product has been turned on for an extended period of
time as it will become hot.
Do not place heavy objects on the product.
Product failure or personal injury may result.
Leaving the screen xed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
Activate power-saving mode or a moving-picture screen saver if you will not be using
the product for an extended period of time.
Disconnect the power cord from the power socket if you do not plan on using the product
for an extended period of time (vacation, etc).
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
Looking at the screen too close for an extended period of time can deteriorate your
eyesight.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
Eye fatigue will be relieved.
Store small accessories out of the reach of children.
7
Precautions for Use
Be careful that if you use the supplied pen with a load exceeding 2.5 kg, scratches may occur on the
protective glass.
If you use a ballpoint pen other than the supplied pen, be careful that the screen may be stained
with ink or damaged.
"
We recommend that you use the supplied pen. Do not use sharp, pointed objects other than
the pen.
"
If dust or dirt from the supplied pen remains on the protective glass, clean it referring to
the instructions below.
Cleaning the exterior and display
Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.
1 32
8
Chapter 02
Preparations
Contact the vendor where you
"
purchased the product if any
components are missing.
The appearance of the components
"
may differ from the images shown.
Checking the Components
Quick Setup Guide
Warranty card
(Not available in some locations)
Regulatory guide Power cord
Touch Pen X 2 USB cable Cover Terminal
9
Parts
"
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Parts Description
Keep the touch pen in place.
• When the product is turned off and you lift the pen from the pen holder, the
Pen holder
screen turns on.
• When the product is in the screen saver mode and you lift the pen from the pen
holder, the screen turns on.
Speaker
NFC pad
Power button
• Tag your mobile device to the NFC pad for connection.
"
In writing mode, an NFC tagging can automatically perform Smart View or
Screen Mirroring on your mobile device.
"
This function is supported only on Android 8.0 Oreo version or later of
Samsung mobile devices.
• Tag an NFC card to the NFC pad to enter an email address automatically.
"
While creating an email, an email address is automatically entered if it is read
from the encoded NFC tag.
"
For how to enter an email address in the NFC card, refer to 'Sending Email'.
• Press and hold the button to turn off the product.
• In writing mode, shortly press the Power button to switch to the screen saver
mode.
• In HDMI or Screen Mirroring mode, press the Power button to exit full screen
mode.
10
Parts Description
Detects user's motions to turn the product on or off.
WHITEBOARD /
BLACKBOARD
"
If the product is turned off because no motion is detected, it operates as follows:
When
–
roll you are creating is displayed on the screen.
When
Motion sensor
–
is displayed on the screen.
"
Only when
product automatically turns off at the time set at Auto Power Off.
"
When the screen of a mobile device and laptop is displayed on the product in the
full screen mode, the product does not switch to the screen saver mode.
"
When the screen is turned off, it may turn on in the screen saver mode due to the
surrounding environment and illumination. To turn the product's screen on or off
with the Power button only, set Motion Sensor to Off at
Settings.
The screen is touched or the touch pen is lifted.
Motion is detected. Motion is detected.
There is no motion
for 1 hour.
Screen Saver
There is no motion
for 1 hour.
Power Off
→ System → Advanced Settings → Auto Save is set to On: The last
→ System → Advanced Settings → Auto Save is set to Off: A new roll
→ System → Advanced Settings → Motion Sensor is set to Off, the
→ System → Advanced
• For ensuring normal operation of the motion sensor, do not install the
product in a place exposed to direct sunlight.
• Do not hide the front of the motion sensor with an object.
• When there are any foreign substances on the motion sensor, wipe them
with a soft cloth.
11
Ports
"
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Ports Description
USB
USB (1.0A)
Connect to a USB memory device.
"
The USB ports on the product accept a maximum constant current of 1.0A. If the
maximum value is exceeded, USB ports may not work.
LAN
Connects to a network using a LAN cable. (10/100 Mbps)
"
Use Cat7(*STP Type) cable for the connection.
*Shielded Twist Pair.
RS232C IN
HDMI IN
TOUCH OUT
Dedicated to service technicians.
Connects to a source device using a HDMI cable.
Connects to a PC using a USB cable. You can operate the PC screen by touching the
product screen.
USB (5V 0.5A)
Connect to a USB memory device.
"
The USB ports on the product accept a maximum constant current of 0.5A. If the
maximum value is exceeded, USB ports may not work.
(1.0A)
LAN
IN
RS232C
HDMI IN
OUT
TOUCH
USB
(5V 0.5A)
12
Before Installing the Product (Installation Guide)
Ventilation
"
Contact Samsung Customer Service Centre for further details.
There is a product-specific stand sold separately from Samsung, and you can install it on the
wall, too.
"
Do not install or use the product with its front facing up. Touch-based functions may not
work properly.
Rotation
"
Contact Samsung Customer Service Centre for further details.
• To use the product in landscape orientation, turn the product anticlockwise so that the
sensor part faces downward.
Installation on a Perpendicular Wall
A Minimum 15 mm
B Ambient temperature: 35 ℃ or less
"
When installing the product on a perpendicular wall, allow at least 15
mm of space between the product and wall surface for ventilation and
ensure that the ambient temperature is kept below 35 °C.
Installation on an Indented Wall
A Minimum 15 mm
B Minimum 25 mm
C Ambient temperature: 35 ℃ or less
"
When installing the product on an indented wall, allow at least the
space specified above between the product and wall for ventilation and
ensure that the ambient temperature is kept below 35 °C.
A
B
B
A
B
C
13
Installing the Wall Mount
Installing the Wall Mount
• The wall mount kit allows you to mount the product on the wall.
• For detailed information on installing the wall mount, see the instructions provided with the wall mount.
• We recommend you contact a technician for assistance when installing the wall mount bracket.
• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own.
Wall Mount Kit Specications (VESA)
"
Install your wall mount on a solid wall perpendicular to the floor.
To install the product on the other wall area, contact the nearest
agency.
If you install the product on a slanted wall, it may fall and result in
severe personal injury.
• Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are
provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA standard screw
specifications. Screws that are too long may cause damage to the inside of the product.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may
differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is
used or the consumer fails to follow the product installation instructions.
• Always have at least two people mount the product on a wall.
• Standard dimensions for wall mount kits are shown in the table below.
VESA screw hole specs (A * B) in millimeters
(inches)
400 × 400 (15.7 × 15.7) M8 4
"
Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric
shock.
Standard Screw Quantity
14
Connecting to a network
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
• You can attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable. See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable
External Modem
(ADSL / VDSL)
• You can attach your product to your LAN by connecting the LAN port on the back of your
product to an IP Sharer which is connected to an external modem. Use LAN cable for the
connection. See the diagram below.
The Modem Port on the Wall
External Modem
(ADSL / VDSL)
IP Sharer
(having DHCP server)
LAN
RJ45
LAN
RJ45
• Depending on how your network is configured, you may be able to attach your product to
your LAN by connecting the LAN port on the back of your product directly to a network wall
outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
The Modem Port on the Wall
LAN Cable
LAN
RJ45
If you have a Dynamic Network, you should use an ADSL modem or router that supports
the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP
automatically provide the IP address, subnet mask, gateway, and DNS values your product
needs to access the Internet so you do not have to enter them manually. Most home networks
are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address, you
must enter the IP address, subnet mask, gateway, and DNS values manually on your product
Cable Setup Screen when you set up the network connection. To get the IP address, subnet
mask, gateway, and DNS values, contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your computer.
"
You can use ADSL modems that support DHCP if your network requires a Static IP address.
"
ADSL modems that support DHCP also let you use Static IP addresses.Empty-UpSp
Modem Cable LAN Cable LAN Cable
15
Set the network connection to use Internet services such as perform software upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first.
How to set up automatically
Set Network Type to Wireless from the Open Network Settings page.
1
The network test screen appears and verifies the network connection.
2
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
"
If the connection process fails, check the LAN port connection.
"
If the automatic process cannot find the network connection values or if you want to set the
connection manually, go to the next section, network setup.
Manual Open Network Settings (Wired)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
How to set up manually
Set Network Type to Wireless from the Open Network Settings page.
1
The network test screen appears and the verification process starts. Press Cancel. The
2
verification process stops.
Select IP Settings on network connection screen. The IP Settings screen appears.
3
Select the field at the top, press E, and then set IP setting to Enter manually Repeat the
4
entry process for each field in the IP Address.
"
Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
When done, select OK at the bottom of the page, and then press E. The network test
5
screen appears and the verification process starts.
When the connection has been verified, the “Success! Your device is connected to the
6
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
Right click the Network icon on the bottom right of the screen.
1
In the pop-up menu that appears, click Status.
2
On the dialog that appears, click the Support tab.
3
On the Support Tab, click the Details button. The Network connection values are displayed.
4
16
Network Settings (Wireless)
Connecting to a Wireless Network
Wireless IP sharer
(router having DHCP server)
The LAN Port on the Wall
LAN Cable
Samsung recommends using IEEE 802.11n. When you play video over a network connection, the
video may not play smoothly.
"
Select a channel for the wireless IP sharer that is not currently being used. If the channel set
for the wireless IP sharer is currently being used by another device nearby, this will result in
interference and communication failure.
"
Your product supports only the following wireless network security protocols.
If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is
set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products
will not support a connection in compliance with new Wi-Fi certification specifications.
"
If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the
network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS
will automatically configure the SSID and WPA key in either mode.
"
Connection Methods: You can setup the wireless network connection in three ways.
Auto Setup (Using the Auto Network Search function), Manual Setup, Use WPS
"
This product supports Enterprise WPA2 (TLS/TTLS/PEAP).
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices that access the
network to transmit an encrypted security code called an Access or Security Key. The Security
Key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified
length you were asked to enter when you set up security for your wireless network. If you use
this method of setting up the network connection, and have a Security Key for your wireless
network, you will have to enter the Pass Phrase during the the automatic or manual setup
process.
How to set up automatically
Set Network Type to Wireless from the Open Network Settings page.
1
The Network function searches for available wireless networks. When done, it displays a list
2
of the available networks.
In the list of networks, press the ▲ or ▼ button to select a network, and then press the E
3
button twice.
"
If the desired wireless router does not appear, select Refresh to search again.
"
If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
4
wireless router that does not have security, go to step 7.
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, use the right arrow button to move the cursor to Done, and then press E. The
6
network connection screen appears and the verification process starts.
"
A connection with the router is established, but the Internet cannot be accessed.
When the connection has been verified, the “Success! Your device is connected to the
7
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
17
Manual Network Setup (Wireless)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
Right click the Network icon on the bottom right of the screen.
1
In the pop-up menu that appears, click Status.
2
On the dialog that appears, click the Support tab.
3
On the Support Tab, click the Details button. The Network connection values are displayed.
4
How to set up manually
Set Network Type to Wireless from the Open Network Settings page.
1
The Network function searches for available wireless networks. When done, it displays a list
2
of the available networks.
In the list of networks, press the u or d button to select a network, and then press the E
3
button twice.
"
If the desired wireless router does not appear, select Refresh to search again.
"
If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
4
wireless router that does not have security, go to step 7.
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, use the right arrow button to move the cursor to Done, and then press E. The
6
network connection screen appears and the verification process starts.
Select Cancel while network connections are being attempted. This will stop the
7
connection.
Select IP Settings on network connection screen. The IP Settings screen appears.
8
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
9
entry process for each field in the IP Address.
"
Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
When done, select OK at the bottom of the page, and then press E. The network test
10
screen appears and the verification process starts.
When the connection has been verified, the “Success! Your device is connected to the
11
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
18
Use WPS
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
Set Network Type to Wireless from the Open Network Settings page.
1
Select Use WPS, press E, and then press E again.
2
Press the WPS or PBC button on your wireless router withine the next two minutes. Your
3
product automatically acquires all the network setting values it needs and connects to your
network.
The network connection screen appears, and network setup is done.
4
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