Samsung UN58J5190BF Schematic

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Page 1

LED TV

Chassis : UNE50 Model : UN58J5190BF

SERVICE

LED TV Contents

1. Precautions

2. Product specications

3. Disassembly and Reassembly

4. Troubleshooting

5. Wiring Diagram

Manual

UN58J5190BF

Page 2

Contents

1. Precautions ...................................................................................................................1-1

1-1. Safety Precautions ..............................................................................................................1-1

1-1-1. Warnings ...................................................................................................................1-1

1-1-2. Servicing the LED TV ...............................................................................................1-1

1-1-3. Fire and Shock Hazard .............................................................................................1-1

1-1-4. Product Safety Notices .............................................................................................1-2

1-2. Servicing Precautions ..........................................................................................................1-3

1-2-1. General Servicing Precautions ................................................................................. 1-3

1-3. Static Electricity Precautions ...............................................................................................1-4

1-4. Installation Precautions .......................................................................................................1-5

2. Product Specications.................................................................................................2-1

2-1. Product information .............................................................................................................2-1

2-2. Product specication ...........................................................................................................2-2

2-2-1. Detailed Specications ............................................................................................. 2-2

2-2-2. Specications ...........................................................................................................2-6

2-3. Accessories ........................................................................................................................2-7

3. Disassembly and Reassembly ....................................................................................3-1

3-1. Disassembly and Reassembly ............................................................................................3-1

3-2. Disassembly(PTC) ...............................................................................................................3-4

4. Troubleshooting ...........................................................................................................4-1

4-1. Troubleshooting ...................................................................................................................4-1

4-1-1. Testing the Picture ....................................................................................................4-1

4-1-2. Testing the Sound .....................................................................................................4-3

4-1-3. There is a problem with the broadcast ......................................................................4-4

4-1-4. My computer won’t connect ......................................................................................4-4

4-1-5. I can’t connect to the Internet ................................................................................... 4-4

4-1-6. My le won’t play ...................................................................................................... 4-5

4-1-7. I am having trouble launching/using apps ................................................................ 4-5

4-1-8. I want to reset the TV ................................................................................................4-5

4-1-9. Other Issues ............................................................................................................. 4-6

4-2. Connect ...............................................................................................................................4-7

4-3. Factory Mode Adjustments ..................................................................................................4-9

4-3-1. Detail Factory Option ................................................................................................4-9

4-3-2. Entering Factory Mode ........................................................................................... 4-10

4-3-3. Factory Data ........................................................................................................... 4-11

4-4. White Balance ...................................................................................................................4-24

4-4-1. Calibration ..............................................................................................................4-24

4-4-2. Service Adjustment ................................................................................................. 4-24

4-4-3. Adjustment .............................................................................................................. 4-26

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4-5. Software Upgrade ..............................................................................................................4-27

4-5-1. By USB ...................................................................................................................4-27

4-5-2. By Online ................................................................................................................4-27

4-5-3. Alternative Software (Backup) ................................................................................ 4-27

4-6. The Dimension of J5190 Models .......................................................................................4-28

5. Wiring Diagram .............................................................................................................5-1

5-1. Wiring Diagram ....................................................................................................................5-1

5-2. Connector ............................................................................................................................5-2

5-3. Connector Functions ...........................................................................................................5-4

5-4. Cables .................................................................................................................................5-5

5-5. The Types of Module ...........................................................................................................5-6

ANNEX. Exploded View & Part List [UN58J5190BFXZA DA01] ......................... ANNEX-1

1-1. Exploded View .......................................................................................................... ANNEX-1

1-1-1. Parts List ........................................................................................................ ANNEX-1

2-1. Electrical Parts List ................................................................................................... ANNEX-2

Page 4

This Service Manual is a property of Samsung Electronics Co.,Ltd.

Any unauthorized use of Manual can be punished under applicable International and/or domestic law.

Printed in Korea

Page 5

1. Precautions

1-1. Safety Precautions

Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock.

1-1-1. Warnings

For continued safety, do not attempt to modify the circuit board.

WARNING

1-1-2. Servicing the LED TV

When servicing the LED TV, Disconnect the AC line cord from the AC outlet.1.

It is essential that service technicians have an accurate voltage meter available at all times. Check the calibration of this 2. meter periodically.

1-1-3. Fire and Shock Hazard

Before returning the monitor to the user, perform the following safety checks:

Inspect each lead dress to make certain that the leads are not pinched or that hardware is not lodged between the 1. chassis and other metal parts in the monitor.

Inspect all protective devices such as nonmetallic control knobs, insulating materials, cabinet backs, adjustment and 2. compartment covers or shields, isolation resistorcapacitor networks, mechanical insulators, etc.

Leakage Current Hot Check:3.

Disconnect the AC power and DC power jack before servicing.

(READING SHOULD)

DEVICE UNDER

TEST

ALSO TEST WITH PLUG REVERSED (USING AC ADAPTER PLUG AS REQUIRED)

NOT BE ABOVE 0.5mA

2-WIRE CORD

TEST ALL

EXPOSED METAL

SURFACES

LEAKAGE CURRENT

TESTER

EARTH

GROUND

Do not use an isolation transformer during this test.

Use a leakage current tester or a metering system that complies with American National Standards

WARNING

Institute (ANSI C101.1, Leakage Current for Appliances), and Underwriters Laboratories (UL Publication UL1410, 59.7).

With the unit completely reassembled, plug the AC line cord directly into a 120V AC outlet. With the unit’s AC switch rst 4.

in the ON position and then OFF, measure the current between a known earth ground (metal water pipe, conduit, etc.) and all exposed metal parts, including: metal cabinets, screwheads and control shafts. The current measured should not exceed 0.5 milliamp. Reverse the power-plug prongs in the AC outlet and repeat the test.

1-1

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1-2

1. Precautions

1-1-4. Product Safety Notices

Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc. Parts that have special safety characteristics are identied by on schematics and parts lists. A substitute replacement that does not have the same safety characteristics as the recommended replacement part might create

shock, re and/or other hazards. Product safety is under review continuously and new instructions are issued whenever

appropriate.

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1-3

1. Precautions

1-2. Servicing Precautions

An electrolytic capacitor installed with the wrong polarity might explode.

WARNING

Before servicing units covered by this service manual, read and follow the Safety Precautions section of

CAUTION

NOTE

1-2-1. General Servicing Precautions

Always unplug the unit’s AC power cord from the AC power source and disconnect the DC Power Jack before 1. attempting to: (a) remove or reinstall any component or assembly, (b) disconnect PCB plugs or connectors, (c) connect a test component in parallel with an electrolytic capacitor.

Some components are raised above the printed circuit board for safety. An insulation tube or tape is sometimes used. 2. The internal wiring is sometimes clamped to prevent contact with thermally hot components. Reinstall all such elements to their original position.

After servicing, always check that the screws, components and wiring have been correctly reinstalled. Make sure that 3. the area around the serviced part has not been damaged.

Check the insulation between the blades of the AC plug and accessible conductive parts (examples: metal panels, input 4. terminals and earphone jacks).

Insulation Checking Procedure: Disconnect the power cord from the AC source and turn the power switch ON. Connect 5. an insulation resistance meter (500 V) to theblades of the AC plug. The insulation resistance between each blade of the AC plug and accessible conductive parts (see above) should be greater than 1 megohm.

Always connect a test instrument’s ground lead to the instrument chassis ground before connecting the positive lead; 6. always remove the instrument’s ground lead last.

this manual.

If unforeseen circumstances create conict between the following servicing precautions and any of the

safety precautions, always follow the safety precautions.

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1-4

1. Precautions

1-3. Static Electricity Precautions

Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly

called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some eld-effect

transistors. The following techniques will reduce the incidence of component damage caused by static electricity.

Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your 1. body by touching a known earth ground. Alternatively, wear a discharging wrist-strap device. To avoid a shock hazard, be sure to remove the wrist strap before applying power to the monitor.

After removing an ESD-equipped assembly, place it on a conductive surface such as aluminum foil to prevent 2. accumulation of an electrostatic charge.

Do not use freon-propelled chemicals. These can generate electrical charges sufcient to damage ESDs.3.

Use only a grounded-tip soldering iron to solder or desolder ESDs.4.

Use only an anti-static solder removal device. Some solder removal devices not classied as “anti-static” can generate 5. electrical charges sufcient to damage ESDs.

Do not remove a replacement ESD from its protective package until you are ready to install it. Most replacement ESDs 6. are packaged with leads that are electrically shorted together by conductive foam, aluminum foil or other conductive materials.

Immediately before removing the protective material from the leads of a replacement ESD, touch the protective material 7. to the chassis or circuit assembly into which the device will be installed.

Be sure no power is applied to the chassis or circuit and observe all other safety precautions.

CAUTION

Minimize body motions when handling unpackaged replacement ESDs. Motions such as brushing clothes together, or 8.

lifting your foot from a carpeted oor can generate enough static electricity to damage an ESD.

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1-5

1. Precautions

1-4. Installation Precautions

For safety reasons, more than a people are required for carrying the product.1.

Keep the power cord away from any heat emitting devices, as a melted covering may cause re or electric shock.2.

Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature 3.

may cause re.

Bend the external antenna cable when connecting it to the product. This is a measure to protect it from being exposed 4.

to moisture. Otherwise, it may cause a re or electric shock.

Make sure to turn the power off and unplug the power cord from the outlet before repositioning the product. Also check 5.

the antenna cable or the external connectors if they are fully unplugged. Damage to the cord may cause re or electric

shock.

Keep the antenna far away from any high-voltage cables and install it rmly. Contact with the highvoltage cable or the 6. antenna falling over may cause re or electric shock.

When installing the product, leave enough space (0.4m) between the product and the wall for ventilation purposes. 7.

A rise in temperature within the product may cause re.

If an equipment is provided with a replaceable battery, and if replacement by an incorrect type could result in an 8. explosion (for example, with some lithium batteries), the following applies:

Risk of explosion if battery is replaced by an incorrect type dispose of used batteries according to • the instructions.

Do not dispose of batteries in a re.•

Do not short circuit, disassemble or overheat the batteries.•

CAUTION

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent • type.

Do not be exposed to excessive heat such as sunshine, re or the like.•

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2. Product Specications

2-1. Product information

Model UN58J5190AF

2. Product specications

Front View

Detail View

Color Front : Black, Stand : Black

Dimensions

(W x H x D)

Weight 58"

58"

With Stand 1308 x 843.4 x 295.9 mm / 51.9 x 33.2 x 11.6 inches

Without Stand 1308 x 770.4 x 91.2 mm / 51.9 x 30.3 x 3.6 inches

With Stand 21.6 kg / 47.6 lbs

Without Stand 17.5 kg / 38.6 lbs

* W : Width H : High D : Depth

2-1

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2-2

2. Product specications

2-2. Product specication

2-2-1. Detailed Specications

NOTE

Design and specications are subject to change without prior notice.

Item UN58J5190AFXZA

General Information

Display

Video

Product LED

Series 5

Country UNITED STATES

Screen Size 58"

Resolution 1,920 x 1,080

Ultra Clear Panel N/A

Motion Rate 60

Dynamic Contrast Ratio Mega Contrast

Micro Dimming No

Precision Black (Local Dimming) N/A

Nano Crystal Color N/A

Wide Color Enhancer (Plus) Yes

PurColor N/A

Auto Depth Enhancer N/A

Contrast Enhancer N/A

Auto Motion Plus N/A

Audio

Smart TV

Film Mode Yes

Peak Illuminator N/A

Dolby Digital Plus Yes

Virtual Surround DTS Studio Sound

DTS Codec DTS Premium Sound 5.1

3D Sound N/A

Sound Customizer N/A

Sound Output (RMS) 10W x 2

Speaker Type Down Firing + Full Range

Woofer N/A

HD Audio N/A

Wallmount Sound Mode Yes

Multiroom Link N/A

Samsung SMART TV Yes

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2-3

2. Product specications

Item UN58J5190AFXZA

Smart TV

Smart Interaction

Convergence

Apps Yes

Games N/A

Multi-Link Screen N/A

Automated Content Recognition (ACR) N/A

Info Widget N/A

Vertical Enhancement N/A

Voice Interaction N/A

Voice Control N/A

Face recognition N/A

Motion control N/A

TV to Mobile - Mirroring N/A

Mobile to TV - Mirroring, DLNA Yes

RVU N/A

Samsung SMART View N/A

Wireless TV On - Samsung WOL N/A

Notication - BLE N/A

Differentiation

Tuner/Broadcasting

Connectivity

Brieng On TV N/A

WiDi N/A

WiFi Direct Yes

Wireless Copy N/A

Sports Mode Basic

Analog Clean View No

Digital Broadcasting ATSC / Clear QAM

2 Tuner N/A

CI/CI+/2CI+ No

Analog Tuner Yes

MHP / MHEG / HbbTV / ACAP / GINGA / OHTV

HDMI 2

USB 2

Component In (Y/Pb/Pr) 1

Composite In (AV) 1 (Common Use for Component Y)

Ethernet (LAN) 1

Headphone N/A

Audio Out (Mini Jack) 1

Digital Audio Out (Optical) 1

Page 13

2-4

2. Product specications

Item UN58J5190AFXZA

Connectivity RF In (Terrestrial / Cable input / Satellite

input)

Ex-Link ( RS-232C ) Yes

IR Out N/A

CI Slot N/A

Scart N/A

MHL N/A

Dongle Ready (3G / LTE) N/A

HDMI 3D Auto Setting N/A

HDMI A / Return Ch. Support No

HDMI Quick Switch N/A

Wireless LAN Adapter Support No

Wireless LAN Built-in Yes

Anynet+ (HDMI-CEC) N/A

Design

Design Narrow Bezel

Bezel Type NNB

Slim Type Normal

1/1(Common Use for Terrestrial)/0

Additional Feature

Front Color Black

Light Effect (Deco) No

Stand Type Square

Swivel (Left/Right) No

Samsung 3D N/A

3D Converter N/A

Instant On N/A

Camera Built-in N/A

Processor N/A

PX Ready N/A

21:9 Immersive Picture Mode N/A

SCSA Support N/A

Accessibility Yes(Zoom)

Digital Clean View Yes

One Connect (Jack) N/A

Auto Channel Search Yes

Auto Power Off Yes

BD Wise Plus No

Caption (Subtitle) Yes

Page 14

2-5

2. Product specications

Item UN58J5190AFXZA

Additional Feature

Channel List USB-Clone N/A

Connect Share™ (HDD) N/A

Connect Share™ Transfer N/A

ConnectShare™ (USB 2.0) Movie

AC/DC TV N/A

Embeded POP Yes

EPG Yes

Extended PVR N/A

Game Mode Yes

IP Video Closed Caption Yes

OSD Language English, Spanish, French

Picture-In-Picture Yes

BT HID Built-in N/A

USB HID Support Yes

Feature Upgrade (Evolution Kit Ready) N/A

ATSC 3.0 Ready N/A

Eco Feature

Accessory

Teletext (TTX) N/A

Time Shift N/A

Ultra Clean View N/A

Energy Star Yes

Eco Sensor Yes

3D Active Glasses (Included) N/A

Remote Controller Model TM1240A

Batteries (for Remote Control) Yes

Samsung Smart Control (Included) N/A

PX (Included) N/A

Ultra Slim Wall Mount Support N/A

Mini Wall Mount Support Yes

Vesa Wall Mount Support Yes

Floor Stand Support N/A

TV Camera (Included) N/A

IR Extender Cable (Included) N/A

Wireless Keyboard (Included) N/A

Wireless PC Mirroring Dongle (Included) N/A

Composite to Scart Gender (Included) N/A

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2-6

2. Product specications

Item UN58J5190AFXZA

Accessory

User Manual Yes

E-Manual Yes

ANT-Cable N/A

Power Cable Yes

Slim Gender Cable N/A

Page 16

2-7

2. Product specications

2-2-2. Specications

Specications 

Model UN58J5190AF

Item Description

Screen Size (Diagonal) 58 inches

Display Resolution 1,920 x 1,080

Input Signal Analog 0.7 Vp-p ± 5% positive at 75Ω, internally terminated

Input Sync Signal H/V Separate, TTL, P. or N.

AC Power Voltage & Frequency AC110-120V 60Hz

Environmental Considerations Operating Temperature: 50˚F ~ 104˚F (10˚C ~ 40˚C)

Operating Humidity: 10% ~ 80%, non-condensing

Storage Temperature: -4˚F ~ 113˚F (-20˚C ~ 45˚C)

Storage Humidity: 5% ~ 95%, non-condensing

Sound (Output) 20W (10W X 2)

Page 17

2. Product specications

2-3. Accessories

NOTE

The items’ colors and shapes may vary depending on the model.•

Cables not included in the package contents can be purchased separately.•

The part code for some accessories may differ depending on your region.•

Product Description Code. No Remark

Remote Control &

Batteries

(AAA x 2)

Power Cord 3903-000853

User manual BN68-07181P

Holder-Wire Stand BN61-08370A

BN59-01199F

4301-000103

Samsung Electronics

Service center

2-8

Page 18

2. Product Specications

2-1. Product information

Model UN58J5190BF

2. Product specications

Front View

Detail View

Color Front : Black, Stand : Black

Dimensions

(W x H x D)

Weight 58"

58"

With Stand 1308 x 843.4 x 295.9 mm / 51.9 x 33.2 x 11.6 inches

Without Stand 1308 x 770.4 x 91.2 mm / 51.9 x 30.3 x 3.6 inches

With Stand 21.6 kg / 47.6 lbs

Without Stand 17.5 kg / 38.6 lbs

* W : Width H : High D : Depth

2-1

Page 19

2-2

2. Product specications

2-2. Product specication

2-2-1. Detailed Specications

NOTE

Design and specications are subject to change without prior notice.

Item UN58J5190BFXZA

General Information

Display

Video

Product LED

Series 5

Country UNITED STATES

Screen Size 58"

Resolution 1,920 x 1,080

Quantum Dot Display N/A

Ultra Clear Panel N/A

Motion Rate 60

Dynamic Contrast Ratio Mega Contrast

Micro Dimming No

Precision Black (Local Dimming) N/A

Nano Crystal Color N/A

Wide Color Enhancer (Plus) Yes

PurColor N/A

Auto Depth Enhancer N/A

Contrast Enhancer N/A

Audio

Smart Service

Auto Motion Plus N/A

Film Mode Yes

Peak Illuminator N/A

Dolby Digital Plus Yes

Virtual Surround DTS Studio Sound

DTS Codec DTS Premium Sound 5.1

3D Sound N/A

Sound Customizer N/A

Sound Output (RMS) 10W x 2

Speaker Type Down Firing + Full Range

Woofer N/A

HD Audio N/A

Wallmount Sound Mode Yes

Multiroom Link N/A

Samsung SMART TV Yes

Page 20

2-3

2. Product specications

Item UN58J5190BFXZA

Smart Service

Smart Interaction

Convergence

Apps Yes

Games N/A

Multi-Link Screen N/A

Automated Content Recognition (ACR) N/A

Info Widget N/A

Vertical Enhancement N/A

Voice Interaction N/A

Voice Control N/A

Face recognition N/A

Motion control N/A

TV to Mobile - Mirroring N/A

Mobile to TV - Mirroring, DLNA Yes

Samsung SMART View N/A

Wireless TV On - Samsung WOL N/A

Notication - BLE N/A

Brieng On TV N/A

Localization

Tuner/Broadcasting

Connectivity

RVU N/A

WiDi N/A

WiFi Direct Yes

Analog Clean View No

Wireless Copy N/A

Sports Mode Basic

Digital Broadcasting ATSC / Clear QAM

Analog Tuner Yes

2 Tuner N/A

CI/CI+/2CI+ No

MHP / MHEG / HbbTV / ACAP / GINGA / OHTV

HDMI 2

USB 2

Component In (Y/Pb/Pr) 1

Composite In (AV) 1 (Common Use for Component Y)

Ethernet (LAN) 1

Headphone N/A

Audio Out (Mini Jack) 1

Digital Audio Out (Optical) 1

Page 21

2-4

2. Product specications

Item UN58J5190BFXZA

Connectivity RF In (Terrestrial / Cable input / Satellite

input)

Ex-Link ( RS-232C ) Yes

IR Out N/A

CI Slot N/A

Scart N/A

MHL N/A

Dongle Ready (3G / LTE) N/A

HDMI 3D Auto Setting N/A

HDMI A / Return Ch. Support No

HDMI Quick Switch N/A

Wireless LAN Adapter Support No

Wireless LAN Built-in Yes

Anynet+ (HDMI-CEC) N/A

Design

Design Narrow Bezel

Bezel Type NNB

Slim Type Normal

1/1(Common Use for Terrestrial)/0

Additional Feature

Front Color Black

Light Effect (Deco) No

Stand Type Square

Swivel (Left/Right) No

Samsung 3D N/A

3D Converter N/A

Instant On N/A

Camera Built-in N/A

Processor N/A

PX Ready N/A

21:9 Immersive Picture Mode N/A

SCSA Support N/A

Accessibility Yes(Zoom)

One Connect N/A

Digital Clean View Yes

Auto Channel Search Yes

Auto Power Off Yes

BD Wise Plus No

Caption (Subtitle) Yes

Page 22

2-5

2. Product specications

Item UN58J5190BFXZA

Additional Feature

Channel List USB-Clone N/A

Connect Share™ (HDD) N/A

ConnectShare™ (USB 2.0) Movie

Connect Share™ Transfer N/A

AC/DC TV N/A

Embeded POP Yes

EPG Yes

Extended PVR N/A

Game Mode Yes

IP Video Closed Caption Yes

OSD Language English, Spanish, French

Picture-In-Picture Yes

BT HID Built-in N/A

USB HID Support Yes

Feature Upgrade (Evolution Kit Ready) N/A

ATSC 3.0 Ready N/A

Eco Feature

Teletext (TTX) N/A

Time Shift N/A

Ultra Clean View N/A

Energy Star Yes

Eco Sensor Yes

Page 23

2-6

2. Product specications

2-2-2. Specications

Specications 

Model UN58J5190BF

Item Description

Screen Size (Diagonal) 58 inches

Display Resolution 1,920 x 1,080

Input Signal Analog 0.7 Vp-p ± 5% positive at 75Ω, internally terminated

Input Sync Signal H/V Separate, TTL, P. or N.

AC Power Voltage & Frequency AC110-120V 60Hz

Environmental Considerations Operating Temperature: 50˚F ~ 104˚F (10˚C ~ 40˚C)

Operating Humidity: 10% ~ 80%, non-condensing

Storage Temperature: -4˚F ~ 113˚F (-20˚C ~ 45˚C)

Storage Humidity: 5% ~ 95%, non-condensing

Sound (Output) 20W (10W X 2)

Page 24

2-7

2. Product specications

2-3. Accessories

NOTE

The items’ colors and shapes may vary depending on the model.•

Cables not included in the package contents can be purchased separately.•

The part code for some accessories may differ depending on your region.•

Product Description Code. No Remark

Remote Control &

Batteries

(AAA x 2)

Power Cord 3903-000853

User manual BN68-07181P

Holder-Wire Stand BN61-08370A

BN59-01199F

4301-000103

Samsung Electronics

Service center

Page 25

3. Disassembly and Reassemble

3. Disassembly and Reassembly

This section of the service manual describes the disassembly and reassembly procedures for the LED TV.

This LED TV contains electrostatically sensitive devices. Use caution when handling these components.

WARNING

3-1. Disassembly and Reassembly

Disconnect the LED TV from the power source before disassembly.1.

Follow these directions carefully; never use metal instruments to pry apart the cabinet.2.

CAUTION

Place TV face down on cushioned table.

If there is no additional coment, it is same for all inches.3.

Description Picture Description Screws

Remove screws from the Stand and

Remove Stand.

58" : 4ea -

Remove screws of Rear Cover.

Torque :

7~ 8Kgf.cm

6003-001782

Torque :

7~ 8Kgf.cm

6003-001782

Torque :

4~ 5Kgf.cm

6003-002755

3-1

Page 26

3-2

3. Disassembly and Reassemble

Description Picture Description Screws

Remove screws of Main Board and Power

Board.

Remove the speakers and power cables.

Torque :

7~ 8Kgf.cm

6001-002756

Remove the cables, function assy and

Panel drive cable.

Page 27

3-3

3. Disassembly and Reassemble

Completed disassembly.

Description Picture Description Screws

NOTE

Reassembly procedures are in the reverse order of disassembly procedures.

Page 28

3-4

3. Disassembly and Reassemble

3-2. Disassembly(PTC)

How to disassembly 

Description Picture Description Refer

Place TV face up on cushioned table.

Remove the ASSY Function assy.

Spread the both sides of PTC upper

(marked "▼") by use the tool.

CAUTION

Do not scratch on both side by use tool. Gate Cof will be damaged.

Page 29

3-5

3. Disassembly and Reassemble

Description Picture Description Refer

Separate the left and right side of the PTC

as shown.

Separate the Bottom of the PTC as shown

Raise up the PTC Bottom.

Disassembly is complete.

Page 30

3-6

3. Disassembly and Reassemble

How to reassembly 

Description Picture Description Refer

Attach the PTC Bottom rst to the Panel.

Secure the plastic latch on the left and right

side of the PTC as shown.

Page 31

3-7

3. Disassembly and Reassemble

Description Picture Description Refer

Visually inspect the spacing between the

PTC and the Panel for equal clearance.

CAUTION

Combine to stick the PTC Rib into the middle mold.

Page 32

3. Disassembly and Reassemble

Description Picture Description Refer

Assembly is complete.

3-8

Page 33

4. Troubleshooting

4-1. Troubleshooting

4-1-1. Testing the Picture

MENU Support Self Diagnosis Picture Test Try Now

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by

the TV. The Picture Test displays a high denition picture you can examine for aws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the problem persists,check the signal strength or refer to the external device’s user manual.

The Problem Try this!

If your Samsung Television is ickering or dimming sporadically, you may need

Flickering and Dimming.

Component Connections/ Screen Color

to disable some of the energy efciency features. Disable Energy Saving (System >

Eco Solution > Energy Saving) or Eco Sensor (System > Eco Solution > Eco Sensor).

If the color on your Samsung television screen is not correct or the black and

white colors are off, run Picture Test (Support > Self Diagnosis > Picture Test).

If the test results indicate that the problem is not caused by the TV, do the

following:

Conrm that the TV’s video input connectors are connected to the correct external •

device video output connectors.

Check the other connections as well. If the TV is connected to an external device • via a component cable, conrm that the Pb, Pr, and Y jacks are plugged into their

proper connectors.

Screen Brightness

Ghosting, Blurring, or Juddering

Unwanted Powering Off

Problems Powering On

If the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings rst.

Go to the • Picture menu and adjust the Backlight/Cell Light (available on different models) Contrast, Brightness, Sharpness, Color, and Tint (G/R) settings.

If you notice ghosting or blurring on the screen, use the Auto Motion Plus option

(Picture > Picture Options > Auto Motion Plus) to resolve the issue.

NOTE

For the LED 5203, 5303 and 4303 series models, you can resolve this issue by using

LED Clear Motion (Picture > Picture Options > LED Clear Motion).

If your Samsung TV appears to turn off by itself, try disabling some of the TV’s energy efciency features. See if Sleep Timer (System > Time > Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off after a specied period of time. If the Sleep Timer has not been enabled, see if No Signal Power Off (System >

Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco Solution > Auto Power Off) has been enabled and disable them.

When the TV is turned on, the remote control receiver ashes 5 times before the

screen turns on.

If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Conrm that the TV’s power

cord is connected correctly at both ends and that the remote control is operating

normally. Make sure that the antenna cable or cable TV cable is rmly connected. If you have a cable/satellite box conrm that it is plugged in and turned on.

Unable to nd a Channel

If your TV is not connected to a cable box or satellite box, run Setup (System > Setup)

or Auto Program (Broadcasting > Auto Program).

4-1

Page 34

4-2

4. Troubleshooting

The Problem Try this!

The TV image does not look

as good as it did in the store.

The picture is distorted.

Store displays are all tuned to digital, HD (high denition) channels. If you have an analog cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables to deliver HD (high denition) picture quality. Many HD channels are upscaled from SD (Standard Denition) content. Look for a

channel that is broadcasting true HD content.

Cable/Satellite Subscribers: Try HD channels from the channel lineup.•

Air/Cable Antenna Connection: Try HD channels after running the Auto Program • function.

Adjust the cable/satellite box’s video output resolution to 1080i or 720p.

The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

A weak or bad quality signal can cause picture distortions. This is not an issue with the TV.

Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and digital channels.

The color is wrong or missing.

The color is poor or the picture is not bright enough.

There is a dotted lineon the edge of the screen.

The picture is black and white.

If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, and Color

settings. See if Energy Saving (System > Eco Solution > Energy Saving) has been enabled.

Try resetting the picture. (Picture > Picture Reset)

If the Picture Size has been set to Screen Fit, change the setting to 16:9. Change the cable/satellite box resolution.

If you are using AV composite input, connect the video cable (yellow) to the TV’s green component jack.

Page 35

4-3

4. Troubleshooting

4-1-2. Testing the Sound

MENU Support Self Diagnosis Sound Test Try Now

Before you review the list of problems and solutions below, make sure that the TV Sound Output menu item is set to TV

Speaker, and then listen to the speakers again. If the TV still does not play audio,run the Sound Test. The Sound Test

uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound is distorted, there may be a problem with the TV. Contact Samsung’s Call Center for assistance. If the TV plays the Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

The Problem Try this!

There is no sound or the

sound is too low at maximum

volume.

The picture is good but there is no sound.

The speakers are making an

odd sound.

Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)

connected to your TV.

Set Sound > Speaker Settings > TV Sound Output to TV Speaker.

If you are using an external device, check the device’s audio output option. (For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.) To listen to the computer sound, connect the external speaker to the computer’ s audio output connector. If your TV has a headphone jack, make sure there is nothing plugged into it.

Reboot the connected device by disconnecting and then reconnecting the device’s power cable.

Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the signal information. A low signal level

may cause sound distortions. Run Sound Test (Support > Self Diagnosis > Sound

Test).

Page 36

4-4

4. Troubleshooting

4-1-3. There is a problem with the broadcast

The Problem Try this!

If your TV is not connected to a cable box or satellite box:

The TV is not receiving all channels.

Conrm that the coaxial cable is securely connected to the TV.•

If you are using an antenna, verify it is positioned correctly and the all the •

connections are secure.

Run • Setup (System > Setup) or Auto Program (Broadcasting > Auto Program).

There are no captions with digital channels.

The picture is distorted.

Go to Caption (System > Accessibility > Caption) and change the Caption Mode. Some channels may not have caption data.

The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies.

A weak signal can cause picture distortions. This is not a problem with the TV.

4-1-4. My computer won’t connect

The Problem Try this!

The "Mode Not Supported" message appears.

The video is OK but there is no audio.

Set your PC’s output resolution so it matches a resolution supported by the TV.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using a DVI to HDMI cable, a separate audio cable is required.

4-1-5. I can’t connect to the Internet

The Problem Try this!

The wireless network

connection failed.

Conrm your wireless modem/router is on and connected to the Internet.

Reset your wireless modem/router by turning it off, waiting for 15 seconds, and then turning it on again. Run Network Setup (MENU > Network > Network Settings).

The software update over the

Internet has failed.

Check the network connection status (MENU > Network > Network Status).

If the TV is not connected to a network, connect to a network.

The upgrade stops if you already have the latest software version.

Page 37

4-1-6. My le won’t play

4-5

4. Troubleshooting

The Problem Try this!

Some les can’t be played.

This problem may occur with high-bitrate les. Most les can be played back, but you might experience problems with high-bitrate les.

4-1-7. I am having trouble launching/using apps

The Problem Try this!

I launched an app, but it’s in

English.

How can I change the

language?

My application is not working.

Languages supported by the app may be different from the user interface language.

The ability to change the language depends on the service provider.

Check with the service provider.

Refer to the help section on the application service provider’s website.

4-1-8. I want to reset the TV

Reset Path Description

Reset Settings

Resetting Smart Hub

MENU > Support > Self Diagnosis

> Reset

MENU > Smart Hub >Smart Hub Reset

Reset Picture, Sound, Channel, Smart Hub, and all other

settings, except for the network settings, default settings.

Resets all Smart Hub settings to their factory defaults and

deletes all information related to Samsung accounts, linked

service accounts, Smart Hub service agreements, and Smart Hub applications.

Page 38

4-6

4. Troubleshooting

4-1-9. Other Issues

The Problem Try this!

The TV is hot.

The picture won’t display in full screen.

Watching TV for an extended period of time causes the panel to generate heat.

The heat from the panel is dissipated through internal vents running along the top of

the TV. The bottom, however, may feel hot to the touch after extended use. Children

watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV’s functionality.

HD channels will have black bars on either side of the screen when displaying

upscaled SD (4:3) content. Black bars will appear at the top and bottom of the

screen when you watch movies that have aspect ratios different from your TV.

Adjust the picture size options on your external device or set the TV to full screen.

The "Mode Not Supported" message appears.

The Captions item in the TV menu is grayed out.

The TV smells of plastic. This smell is normal and will dissipate over time.

The Signal Information option under Self Diagnosis isn’t activated.

The TV is tilted to the side. Remove the base stand from the TV and reassemble it.

The Broadcasting option has been deactivated.

The settings are lost after 5 minutes or every time the TV is turned off.

There is an intermittent loss of audio or video.

There are small particles on the TV’s bezel.

The PIP menu is not available.

A POP (TV’s internal banner ad) appears on the screen.

The output resolution of the attached device is not supported by the TV. Check the TV’s supported resolutions and adjust the external device’s output resolution accordingly.

You cannot select the Caption menu if you have selected a source connected to the TV via HDMI or Component. To view captions, turn on the external device’s caption function.

Verify that the current channel is a digital channel.

The Signal Information is only available for digital channels.

Broadcasting is only available when the Source is set to TV.

The Broadcasting menu cannot be accessed while you watch TV using a cable box or satellite receiver.

If the Use Mode is set to Store Demo, the TV’s audio and video settings are automatically reset

every 5 minutes. Change the Use Mode (Support > Use Mode) to Home Use.

Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are exible enough for long term use. If

you are mounting the TV to a wall, we recommend using cables with 90-degree connectors.

This is part of the product’s design and is not a defect.

PIP functionality is only available when you are viewing video from an HDMI or Component

source on the main screen.

Change the Use Mode (Support > Use Mode) to Home Use.

The TV is making a popping noise.

The TV is making a humming

noise.

The expansion and contraction of the TV’s outer casing may cause a popping noise. This does

not indicate a product malfunction. The TV is safe to use.

Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending

on the TV’s brightness level, the TV may seem slightly noisier than a conventional TV.

Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.

Page 39

4-2. Connect

4-7

4. Troubleshooting

Page 40

4-8

4. Troubleshooting

Page 41

4-3. Factory Mode Adjustments

4-9

4. Troubleshooting

4-3-1. Detail Factory Option

NOTE

If you replace the main board with new one, please change the factory option as well. The options you must change are "Type".

UN58J5190AFXZA 

Inches 58"

Vendor INX

PANEL

SMPS BOARD

MAIN BOARD

Byte Item

0 Factory Reset -

1 Type 58D6AF0S

2 Local set Different according to the country

3 SW Model UJ5190

4 BOM Model 5190

5 Tuner ATSC / Clear QAM

6 Ch table NONE

Code BN95-01724A

Spec. HH058BGNV1H/V

Vendor SEM

Code BN44-00787A

Spec. L58GFB_ESM

Chassis Ass'y BN91-16525A

PBA Ass'y BN94-10553A

Page 42

4-10

4. Troubleshooting

4-3-2. Entering Factory Mode

To enter ‘Service Mode’ Press the remote -control keys in this sequence :

If you have Factory remote control•

INFO Factory

If you don’t have Factory remote control, can’t control some menus. 1.

Option

Control

Debug

SVC

ADC/WB

Advanced

T-NT14MAKUC-xxxx

T-NT14MAKUSS-xxxx

BT Version :*****

E-Manual : NMISDBH-1.****

Blaster Version : 258401-258403-300001

EDID SUCCESS

CALIB : AV/COMP/PC/HDMI/

Option : **A6AF1D,US,5190,NONE (Vary by inches)

DTP-SDAL-NT14M-MAIN-****-****

RFS : "NT14M ****" K/2 2014-0*-**

KERNEL : 107.1272,/ Onboot : 00**

DTP-DTVTD-****

Model : UN**J5190

Wired MAC SUCCESS

Wireless MAC SUCCESS

WIFI :ATH6KL (5.0.0.99_****)

C/Nf/W/M/D/HO PO AO /S/ N/

Factory Data Ver : 191 /EERC Ver :77

Smart control : ****

DTP-BP-HAL-4718

DTP-BP-HW- 4718

DTP-BP-APP-4718-02

POP-FLA-14-HD_SMART-**

Date of purchase : mm/dd/yyyy

Page 43

4-3-3. Factory Data

4-11

4. Troubleshooting

Option 

Factory Menu Name Data Range

Factory Reset

Type

Local Set

Model

SVC Model

TUNER

Ch Table

MRT Option

Front Color U-S-C-53

Lvds Format JEIDA

Language_Arabic US

Region USA

PnP Language Local

WIFI REGION S

OTN Support ON

OTA Support OFF

MediaPlay DLNA …

58D6AF0S

UJ5190

5190

S_TC

NONE

TTX OFF

China HD OFF

NT Conversion OFF

Num of DTV 1

Num of AV 1

Num of COMP 1

Num of HDMI 2

Num of SCART 0

Num of USB Port 2

Num of USB 3.0 0

Num of RVU 0

Num of Display 2

Num of IPTV 0

Num of RUI 0

Num of PVR RECORD 0

TOOLS Support 40

LNA Support OFF

24Px4 Support OFF

Page 44

4-12

4. Troubleshooting

Factory Menu Name Data Range

BD Wise Support OFF(H6203 ON)

Data Service Support OFF

PVR Support OFF

CI Support OFF

LEDMotionPlus Support ON

Natual Mode Support ON

Relax Mode Support OFF

HDMI/DVI SEL 2

Select LED/PDP LCD

Wall Mount OFF

HV Flip HV Filp

FRC HV Flip 0

Light Effect OFF

e-Pop Default ON

CAMERA Support OFF

NETWORK Support Int-Wi

EcoSensor Support ON

3D Support OFF

BT Support OFF

BT ADDRESS Not support

HP LINE LineOut

Smart Control Support OFF

Motion Recog OFF

Voice Recog OFF

Virtual Remocon color 1

Local Dimming Panel OFF

Wi Vendor QCA

Engineer Option

Type Of PANEL KEY None

5 Way Function Key R_BACK

Contents Bar OFF

Cable Modulation QAM

Standby led on/off OFF

Recognition Support OFF

IF AGC 0

D AGC 0

PH BW 0

FQ BW 0

Page 45

Factory Menu Name Data Range

4-13

4. Troubleshooting

PH RATE 0

PD EN 0

PEQ Inx 0

WF Scale

WF Type 0

Num of Network Stream 1

DP V Size 0

Backend Device

BT_AUDIO_ON_OFF OFF

Cong_AV_PATH

USING_PSI_UPDATE

ECO Stanby OFF

Fast Logo Delay 0

Num of PANEL KEY

Panel Detail 0

Panel Init Time 250

Tcon Init Time 460

WRITE MAC Address

Control 

Factory Menu Name Data Range

EDID

EDID ON/OFF OFF

EDID WRITE ALL …

EDID WRITE PC …

EDID WRITE HDMI …

EDID WRITE HDMI1 …

EDID WRITE HDMI2 …

EDID WRITE HDMI3 …

EDID WRITE HDMI4 …

EDID Ver …

EDID Port

EDID WRITE DVI …

Sub Option

RS-232 Jack UART Debug/UART

Serial Log On/Off OFF ON/OFF

Watchdog OFF

Page 46

4-14

4. Troubleshooting

Factory Menu Name Data Range

FRC Monitoring OFF

Checksum 0x0000

Fast Boot in Production ON

UART ENABLE OFF

ECO IC TYPE MC8121

Info Link Server Type development

Info Link Country None

TTX Group …

Visual Test …

MediaPlay DB …

OPTION_SWU

OPTION_NUM

RF Remocon Support OFF

CCD mode …

DONS Support OFF

Num of IPTV CIP 0

Num of CI 0

Num of HYBRID TV 0

T-CON Device

BOARD CONTROL OFF

PSA

LMK threshold 4

Low threshold 10

High threshold 15

CSB ON

CLB ON

EEPG Enable 0

Last Screen OFF

App Resume OFF

BP PMS Reset 1

F Anet Thread 2

ACM_MC OFF

Support MiniBrowser ON

HotkeyList Basic_Smart

PDP Option

Pixel Shift Test OFF

Logic SW

Page 47

Factory Menu Name Data Range

4-15

4. Troubleshooting

Panel Temperature

LOGIC Waveform Day

Logic Check Sum

MRT

SAPC Timer

APC Speed

Hotel Option

Hospitality Mode OFF

Power On

Menu OSD

Operation

Music Mode

External Source

Eco Solution

Cloning

Shop Option

Shop Mode OFF

Exhibition Mode OFF

3D Cube OFF

Asia Option

Unbalance

AF Level adjust

TX Power Level

Mono Last Memory

H Shaking

SOUND

Carrier_Mute ON

High Devi OFF

Speaker Delay Normal 10

SPDIF PCM Gain ㅡ9 dB

FM M Prescale 48

FM Prescale 0x00h

AM Prescale 0x32h

NICAM Prescale 0x48h

BTSC Mono Prescale 15

BTSC stereo Prescale 29

BTSC SAP Prescale 29

A2Ident High Thid 36

Page 48

4-16

4. Troubleshooting

Factory Menu Name Data Range

A2Ident Low Thid 9

Pilot Level High Thld 0x0Fh

Pilot Level Low Thld 0x08h

Carrier2 Amp High Thld 4

Carrier2 Amp Low Thld 3

Carrier2 SNR High THR 16

Carrier2 SNR Low THR 80

Sig Error On 35

Sig Error Off 41

Amp Model TAS5745

Amp Volume 0xc9h

Amp Scale 0x35h

Amp Check Sum 0x00480W60

Woofer Type 0

Woofer Volume 0xcbh

Woofer Scale 0x8ah

Woofer Check Sum NONE

Woofer Local EQ Checksum 0

Speaker EQ ON

PEQ Test Ready

Lacal Speaker EQ 0

Local EQ Checksum 0

SRS Tuning Parm 0

Subwoofer Support 0

India Sound OFF

AudioDock BT delay 50

Wall Filter Type 0

Bottom CheckSum 0

Bottom Local Checksum 0

Lipsync lnx 2

Lipsync checkSum NG

Lipsync USB Test Ready

Lipsync BT Checksum NG

Debug 

Factory Menu Name Data Range

Spread Spectrum

Page 49

Factory Menu Name Data Range

4-17

4. Troubleshooting

LVDS Spread ON

DDR Spread OFF

Period 20K

Amplitude 1.5

HD SSC ON/Off OFF

HD SSC Value 1

LVDS SSC ON/OFF OFF

LVDS Value 0

DDR SSC ON/OFF OFF

DDR SSC Value 1

FRC Vx1 SSC ON/OFF OFF

FRC LVDS SSC ON/OFF OFF

FRC LVDS SSC MRR 10

FRC LVDS SSC MFR 1

FRC Vx1 SSC Period 0

FRC Vx1 SSC Modulation 0

FRC DDR SSC ON/OFF ON

FRC DDR SSC MRR 15

FRC DDR SSC MFR 1

FRC DDR SSC Period 0

FRC DDR SSC Modulation 0

DDR Margin

A CTRL_OFFSET_0_3 0

A CTRL_OFFSET_D 0

B CTRL_OFFSET_0_3 0

B CTRL_OFFSET_D 0

MICOM POWER OFF

RF Mute Time

CI +1.3

FRC

Tuner Margin

OFF

6ms

OFF

MPEG Margin

H.264 Margin

CAM Wait Time

TS Clock delay

TCON_TEMP_READ

TEMP LAST

100

Page 50

4-18

4. Troubleshooting

Factory Menu Name Data Range

DCC VERSION

DCC CHK SEL

DCC CHECK LOCAL

DCC CHECK TOTAL

MultiACC Checksum

IIC Bus Stop

Tuner Status

Cert Option

RM_BIST_DTV

RM_BIST_ATV

Voice Debug

0x3447

OFF

SHOW

OFF

SVC 

Factory Menu Name Data Range

Self Test(for HW)

Loop Back

CPU

DDR

FLASH

EEPROM

Tuner X-TAL

Tuner1

HDMI Switch IC

USB HUB IC

WIFI

LVDS

LVDS2

T-CON/FRC

T-CON2/FRC

PCB Test

MOIP

EcoSensor

Voltage

Chip Test

Module Test

ATV CH Inspection

Page 51

Factory Menu Name Data Range

4-19

4. Troubleshooting

DTV CH Inspection

Satellite CH Inspection

Woofer Sound Inspection

DP Test

DP CRC Result

Voltage Result

Chip Test

Module Test

ATV CH Inspection

DTV CH Inspection

Satellite CH Inspection

UHD OSD TEST

Aging Line Test

Tweeter Sound Inspection

Info

SVC Info

LOG(View Log)

ER Count

Panel Display Time

Factory Execution History

Factory Reset History

Upgrade

T-CON Usb Download

T-CON CheckSum

Logic Usb D/L

SUBMICOM UPGRADE

BT UPGRADE

BT FREEPAIRING

Function Upgrade

FRC3D FW UPGRADE

FRC3D LD UPGRADE

Camera Upgade

Mic Upgrade

CPLD USB Download

JP MICOM UPGRADE

DP MICOM UPGRADE

Jump UPGRADE

Page 52

4-20

4. Troubleshooting

Factory Menu Name Data Range

IR Blaster Upgrade

IR Blaster delay time

CPLD Download

LDC PROFILE UPGRADE

Pic Data USB Update

Audio Data USB Update

Eco Data USB Upate

SC ADK Upgrade

SC MBR Upgrade

Reset

App Reset

EEPROM Rst

SPI Flash Reset

OPTION_HDMI

DVI/HDMI SOUND Auto

HDMI HOT PLUG Disable

HOTPLUG SWITCHING boot

HOTPLUG DURATION 1200ms

CLK TERM DURATION 1200ms

HDMI FLT CNT SIG 100ms

HDMI FLT CNT LOS 100ms

UNSTABLE BAN CNT 5000ms

HDMI ROBIN ON

HDMI Callback OFF

HDMI CTS Thld 8

HDMI CTS Cnt1 1

HDMI EQ Auto

Failure

HDMI Write Type Combine

HDMI Switch NONE

DVI SET TIME 300ms

HDMI Sync DE

HDMI 3D DET 0

HOTPLUG OFF HOLD TIME

HDMI Stable Count 1

HDCP UPDATE SPI

SPI VERSION 0

DVB CI

TS Clock delay TC

Page 53

Factory Menu Name Data Range

4-21

4. Troubleshooting

TS Clock delay S

CI Control Buf ON

TS Clock delay CPU

Test Pattern

Pattern Sel OFF

Logic Pattern Sel

Logic Level Sel

FRC Pre Test Pattern 0

FRC Post Test Pattern 0

SOC TCON Test Pattern 0

SOC TCON Pattern Level 255

SOC TCON FRC Pattern 0

HDMI WB Pattern OFF

HDMI Pattern Sel 0

Parma Pre Test Pattern 0

Parma Port Test Pattern 0

FRC OSD PRE PATTERN 0

-1

FRC OSD POST PATTERN 0

Other Setting

Delete S/N 0

IPERF stopped

Expert

CAL Data Backup

CAL Data Restore

ATV IF AGC SPEED

Source Direct ON/OFF 0

App Update LAST POWER

SVC Panel

ORIGINAL

ADC/WB 

Factory Menu Name Data Range

ADC

AV Calibaration

Comp Calibration

PC Calibration

HDMI Calibration

ADC Result

Page 54

4-22

4. Troubleshooting

Factory Menu Name Data Range

1st_Y_GH 0

1st_Y_GL 0

1st_Cb_BH 0

1st_Cb_BL 0

1st_Cr_RH 0

1st_Cr_RL 0

2nd_R_L 134

2nd_G_L 134

2nd_B_L 134

2nd_R_H 49

2nd_G_H 49

2nd_B_H 49

White Balance

R-Offset 128

G-Offset 128

B-Offset 128

R-Gain 128

G-Gain 128

B-Gain 128

WB-W2_R_Offset

WB_W2_B_Offset

WB_W2_R_Gain

WB_W2_B_Gain

WB-N_R_Offset

WB_W2_N_Offset

WB_W2_N_Gain

MGA

MGA On/Off OFF

R1_Gain

G1_Gain

B1_Gain

R2_Gain

G2_Gain

B2_Gain

R3_Gain

G3_Gain

B3_Gain

Page 55

Factory Menu Name Data Range

4-23

4. Troubleshooting

R4_Gain

G4_Gain

B4_Gain

R5_Gain

G5_Gain

B5_Gain

R6_Gain

G6_Gain

B6_Gain

R7_Gain

G7_Gain

B7_Gain

R8_Gain

G8_Gain

B8_Gain

R9_Gain

G9_Gain

B9_Gain

R10_Gain

G10_Gain

B10_Gain

Advanced 

Page 56

4-24

4. Troubleshooting

4-4. White Balance

4-4-1. Calibration

Into the Factory Mode.1.

Select 2. SVC Menu.

Select 3. ADC/WB menu.

Select 4. ADC menu.

Option

Control

Debug

SVC

ADC/WB

Advanced

4-4-2. Service Adjustment

You must perform Calibration in the Lattice Pattern before adjusting the White Balance.

ADC

AV Calibration

Comp Calibration

HDMI Calibration

Color Calibration 

Adjust Specication•

Source Setting Mode Pattern Use Equipment

HDMI 1280 x 720@60 Hz Pattern #24 (Chess Pattern) CA210 & Master MSPG925 Generator

(Chess Pattern)

Use other equipment only after comparing the result with that of the Master equipment. -

Input mode Calibration Pattern

CVBS IN (Model_#1) Perform in NTSC B&W Pattern #24 Lattice

Component IN (Model_#6) Perform in 720p B&W Pattern #24 Lattice

HDMI IN Perform in 720p B&W Pattern #24 Lattice

Page 57

4-25

4. Troubleshooting

Method of Color Calibration (AV) 

Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port.1.

Press the Source key to switch to “AV1” mode.2.

Enter Service mode.3.

Select the “ADC” menu.4.

Select the “AV Calibration” menu.5.

In “AV Calibration Off” status, press the “► ” key to perform Calibration.6.

When Calibration is complete, it returns to the high-level menu.7.

You can see the change of the “AV Calibration” status from Failure to Success. 8.

Method of Color Calibration (Component) 

Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port.1.

Press the Source key to switch to “Component1” mode.2.

Enter Service mode.3.

Select the “ADC” menu.4.

Select the “Comp Calibration” menu.5.

In “Comp Calibration Off” status, press the “ ►” key to perform Calibration.6.

When Calibration is complete, it returns to the high-level menu.7.

You can see the change of the “Comp Calibration” status from Failure to Success.8.

Method of Color Calibration (HDMI) 

Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port.1.

Press the Source key to switch to “HDMI1” mode.2.

Enter Service mode.3.

Select the “ADC” menu.4.

Select the “HDMI Calibration” menu.5.

In “HDMI Calibration Off” status, press the “►” key to perform Calibration.6.

When Calibration is complete, it returns to the high-level menu.7.

You can see the change of the “HDMI Calibration” status from Failure to Success.8.

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4. Troubleshooting

4-4-3. Adjustment

Into the Factory Mode.1.

Select 2. SVC Menu.

Select 3. ADC/WB menu.

Select 4. WB menu.

Option

Control

Debug

SVC

ADC/WB

Advanced

White Balance

(Low light)

Sub Bright

R offset

G offset

B offset

(High light)

Sub Contrast

R gain

G gain

B gain

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4. Troubleshooting

4-5. Software Upgrade

Samsung may offer upgrades for the TV’s rmware in the future. These upgrades can be performed via the TV when it is connected to the Internet, or by downloading the new rmware from samsung.com to a USB memory device.

Alternative Software (Backup) shows The previous version that will be replaced.•

Software is represented as ‘Year/Month/Day_Version’. The more recent the date, the newer the software version • Installing the latest version is recommended.

4-5-1. By USB

Insert a USB drive containing the rmware upgrade downloaded from samsung.com into the TV. Please be careful to not

disconnect the power or remove the USB drive while upgrades are being applied.

"MENU-->Support--> Software Update"

The TV will turn off and turn on automatically after completing the rmware upgrade. Please check the rmware version

after the upgrades are complete (the new version will have a higher number than the older version). When software is upgraded, video and audio settings you have made will return to their default (factory) settings. We recommend you write down your settings so that you can easily reset them after the upgrade.

4-5-2. By Online

Upgrades the software using the Internet.

First, congure your network. For detailed procedures on using the Network Setting, refer to the ‘Setting the Network’ •

instructions.

If The internet connection doesn’t operate properly, connection can be broken, please retry downloading. If the •

problem still happens, download by USB and upgrade.

4-5-3. Alternative Software (Backup)

If there is an issue with the new rmware and it is affecting operation, you can change the software to the previous

If Software was changed, existing Software is displayed.•

you can change current Software to Alternative Software by ‘Alternative Software’.•

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4. Troubleshooting

4-6. The Dimension of J5190 Models

263.4

263.0

454.0

133.7

136.9

181.6

400.0

341.9

182.5

400.0

44.9

40.9

263.8

312.1

4-28

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4. Troubleshooting

4-1. Troubleshooting

4-1-1. Testing the Picture

MENU Support Self Diagnosis Picture Test Try Now

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by

The Problem Try this!

If your Samsung Television is ickering or dimming sporadically, you may need

Flickering and Dimming.

Component Connections/ Screen Color

to disable some of the energy efciency features. Disable Energy Saving (System >

Eco Solution > Energy Saving) or Eco Sensor (System > Eco Solution > Eco Sensor).

If the color on your Samsung television screen is not correct or the black and

white colors are off, run Picture Test (Support > Self Diagnosis > Picture Test).

If the test results indicate that the problem is not caused by the TV, do the

following:

Conrm that the TV’s video input connectors are connected to the correct external •

device video output connectors.

Check the other connections as well. If the TV is connected to an external device • via a component cable, conrm that the Pb, Pr, and Y jacks are plugged into their

proper connectors.

Screen Brightness

Ghosting, Blurring, or Juddering

Unwanted Powering Off

Problems Powering On

If the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings rst.

Go to the • Picture menu and adjust the Backlight/Cell Light (available on different models) Contrast, Brightness, Sharpness, Color, and Tint (G/R) settings.

If you notice ghosting or blurring on the screen, use the Auto Motion Plus option

(Picture > Picture Options > Auto Motion Plus) to resolve the issue.

NOTE

For the LED 5203, 5303 and 4303 series models, you can resolve this issue by using

LED Clear Motion (Picture > Picture Options > LED Clear Motion).

Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco Solution > Auto Power Off) has been enabled and disable them.

When the TV is turned on, the remote control receiver ashes 5 times before the

screen turns on.

If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Conrm that the TV’s power

cord is connected correctly at both ends and that the remote control is operating

normally. Make sure that the antenna cable or cable TV cable is rmly connected. If you have a cable/satellite box conrm that it is plugged in and turned on.

Unable to nd a Channel

If your TV is not connected to a cable box or satellite box, run Setup (System > Setup)

or Auto Program (Broadcasting > Auto Program).

4-1

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4-2

4. Troubleshooting

The Problem Try this!

The TV image does not look

as good as it did in the store.

The picture is distorted.

channel that is broadcasting true HD content.

Cable/Satellite Subscribers: Try HD channels from the channel lineup.•

Air/Cable Antenna Connection: Try HD channels after running the Auto Program • function.

Adjust the cable/satellite box’s video output resolution to 1080i or 720p.

The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

A weak or bad quality signal can cause picture distortions. This is not an issue with the TV.

Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and digital channels.

The color is wrong or missing.

The color is poor or the picture is not bright enough.

There is a dotted lineon the edge of the screen.

The picture is black and white.

If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, and Color

settings. See if Energy Saving (System > Eco Solution > Energy Saving) has been enabled.

Try resetting the picture. (Picture > Picture Reset)

If the Picture Size has been set to Screen Fit, change the setting to 16:9. Change the cable/satellite box resolution.

If you are using AV composite input, connect the video cable (yellow) to the TV’s green component jack.

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4-3

4. Troubleshooting

4-1-2. Testing the Sound

MENU Support Self Diagnosis Sound Test Try Now

Before you review the list of problems and solutions below, make sure that the TV Sound Output menu item is set to TV

Speaker, and then listen to the speakers again. If the TV still does not play audio,run the Sound Test. The Sound Test

The Problem Try this!

There is no sound or the

sound is too low at maximum

volume.

The picture is good but there is no sound.

The speakers are making an

odd sound.

Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)

connected to your TV.

Set Sound > Speaker Settings > TV Sound Output to TV Speaker.

Reboot the connected device by disconnecting and then reconnecting the device’s power cable.

Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the signal information. A low signal level

may cause sound distortions. Run Sound Test (Support > Self Diagnosis > Sound

Test).

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4-4

4. Troubleshooting

4-1-3. There is a problem with the broadcast

The Problem Try this!

If your TV is not connected to a cable box or satellite box:

The TV is not receiving all channels.

Conrm that the coaxial cable is securely connected to the TV.•

If you are using an antenna, verify it is positioned correctly and the all the •

connections are secure.

Run • Setup (System > Setup) or Auto Program (Broadcasting > Auto Program).

There are no captions with digital channels.

The picture is distorted.

Go to Caption (System > Accessibility > Caption) and change the Caption Mode. Some channels may not have caption data.

The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies.

A weak signal can cause picture distortions. This is not a problem with the TV.

4-1-4. My computer won’t connect

The Problem Try this!

The "Mode Not Supported" message appears.

The video is OK but there is no audio.

Set your PC’s output resolution so it matches a resolution supported by the TV.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using a DVI to HDMI cable, a separate audio cable is required.

4-1-5. I can’t connect to the Internet

The Problem Try this!

The wireless network

connection failed.

Conrm your wireless modem/router is on and connected to the Internet.

Reset your wireless modem/router by turning it off, waiting for 15 seconds, and then turning it on again. Run Network Setup (MENU > Network > Network Settings).

The software update over the

Internet has failed.

Check the network connection status (MENU > Network > Network Status).

If the TV is not connected to a network, connect to a network.

The upgrade stops if you already have the latest software version.

Page 65

4-1-6. My le won’t play

4-5

4. Troubleshooting

The Problem Try this!

Some les can’t be played.

This problem may occur with high-bitrate les. Most les can be played back, but you might experience problems with high-bitrate les.

4-1-7. I am having trouble launching/using apps

The Problem Try this!

I launched an app, but it’s in

English.

How can I change the

language?

My application is not working.

Languages supported by the app may be different from the user interface language.

The ability to change the language depends on the service provider.

Check with the service provider.

Refer to the help section on the application service provider’s website.

4-1-8. I want to reset the TV

Reset Path Description

Reset Settings

Resetting Smart Hub

MENU > Support > Self Diagnosis

> Reset

MENU > Smart Hub >Smart Hub Reset

Reset Picture, Sound, Channel, Smart Hub, and all other

settings, except for the network settings, default settings.

Resets all Smart Hub settings to their factory defaults and

deletes all information related to Samsung accounts, linked

service accounts, Smart Hub service agreements, and Smart Hub applications.

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