Samsung Smart Remote, UN55NU7300FXZA, NU7090 series, NU7100 series, Q900R series E-manual
E-MANUAL
Thank you for purchasing this Samsung product.
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Model__________________ Serial No.__________________
To directly go to the page that provides
instructions on how to use the manual for visually
impaired users, select the Learn the Menu Screen
link below.
“Learn the Menu Screen” Link
Contents
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using the Ambient Mode
11 Screen states related to Ambient Mode
12 Changing the content and settings for Ambient Mode
Using Bixby
14 Running Bixby
15 Learning about My Bixby
16 Read Before Using Bixby
Updating the TV’s Software
17 Updating the TV’s software to the latest version
17 Updating the TV automatically
Getting Support
Troubleshooting Internet Connectivity Issues
24 Troubleshooting Internet connectivity issues
Connecting Video Devices
26 Connecting with an HDMI cable
27 Connecting with a component cable (Only for models with
COMPONENT IN / AV IN)
28 Connecting with a composite cable (Only for models with
COMPONENT IN / AV IN)
Audio Input and Output Connections
29 Connecting with an HDMI (ARC) cable
29 Connecting with a digital audio (optical) cable
29 Connecting through a wireless network
30 Connecting Bluetooth Devices
Connecting a Computer
30 Connecting through the HDMI port ― Screen sharing (HDMI)
Connecting Your Mobile Device
18 Getting support through Remote Management
19 Finding the contact information for service
19 Requesting service
Connections
Connection Guide
Connecting an Antenna
Connecting to the Internet
21 Connecting to your Internet network
23 Resetting Your Network
23 Turning on the TV with a mobile device
23 Connecting an IP control device to the TV
23 Setting up an Internet connection over IPv6
23 Changing the name of the TV on a network
31 Connecting to the TV via the SmartThings app
32 Bidirectionally mirroring your TV and mobile device using the
SmartThings app
33 Managing Mobile Devices
Switching between external devices connected to the TV
33 Changing the input signal
34 Editing the name and icon of an external device
35 Using additional functions
Connection Notes
35 Connection notes for HDMI
36 Connection notes for audio devices
37 Connection notes for computers
37 Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV)
About the Samsung Smart Remote (UHD TV)
Connecting to the Samsung Smart Remote
Using the Gallery App
Using the Universal Guide App
Using the SmartThings App
Using the e-Manual
68 Launching the e-Manual
Controlling External Devices with the Samsung Smart Remote
- Using the Universal Remote
Using Anynet+ (HDMI-CEC)
44 Connecting an external device through Anynet+ and using
their menus
Controlling the TV with a Keyboard or Mouse
45 Connecting a USB keyboard or mouse
45 Connecting a Bluetooth keyboard or mouse
45 Using the keyboard and mouse
46 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
48 Entering Text using the remote control's microphone and the
on-screen virtual keyboard
Smart Features
Smart Hub
69 Using the buttons in the e-Manual
Using the Internet
Playing pictures/video/music
71 Playing media content
Using Bixby
72 Running Bixby
73 Learning about My Bixby
74 Read Before Using Bixby
TV Viewing
Viewing Broadcast Information at a Glance
75 Using the guide
Recording Programs
77 Recording programs
78 Managing the schedule recording list
50 Displaying the Home Screen
53 Launching Smart Hub automatically
53 Launching the last used app automatically
54 Testing Smart Hub connections
54 Resetting Smart Hub
Using a Samsung account
54 Creating and managing your Samsung account
55 Signing in to a Samsung account
Using the Ambient Mode
58 Screen states related to Ambient Mode
59 Changing the content and settings for Ambient Mode
Using the APPS Service
62 Installing and running an app
63 Managing purchased or installed apps
64 Rating apps
78 Viewing recorded programs
79 Setting up a schedule recording start
Setting Up a Schedule Viewing
79 Setting up a scheduled viewing for a channel
80 Editing a scheduled viewing
Using Timeshift
Buttons and functions available while recording a program or
Timeshift
Using the Channel List
Editing channels
84 Re-registering and deleting a channel
84 Changing a channel name
85 Using Program Rating Lock
Creating a Personal Favorites List
85 Registering channels as favorites
86 Viewing and selecting channels on Favorites lists only
Editing a Favorites List
86 Adding channels to a favorites list
System and Support
86 Removing channels from a favorites list
86 Rearranging a favorites list
86 Renaming a favorites list
TV-Viewing Support Functions
87 Changing the broadcast signal
87 Scanning for available channels
87 Configuring advanced broadcasting audio settings
87 Checking digital channel signal info and strength
Picture and Sound
Adjusting the Picture Quality
88 Choosing a picture mode
88 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
90 Playing games on an optimized screen
90 Configuring game mode details
91 Viewing UHD videos
91 Using HDMI black level
Using the Time Functions and the Timers
96 Setting the current time
97 Using the timers
Using the Screen Burn Protection and Energy Saving Functions
98 Preventing screen burn
98 Reducing the energy consumption of the TV
Updating the TV’s Software
99 Updating the TV’s software to the latest version
99 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
100 Scanning the TV and connected storage for malicious code
Using Other Functions
101 Running the accessibility functions
101 Running Accessibility Shortcuts
101 Enabling voice guides for the visually impaired
101 Enabling audio for the video description function
102 White text on black background (high contrast)
102 Setting the screen to black and white
102 Inverting the screen color
Changing the Picture Size and Position
92 Changing the picture size
92 Fitting the picture to the screen
92 Adjusting the picture size and/or position
Configuring a Sound Mode and Expert Settings
93 Choosing a sound mode
93 Configuring advanced sound settings
Using the Sound Support Functions
94 Selecting speakers
94 Listening to the TV through Bluetooth devices
95 Listening to the TV through a Samsung audio device that
supports the Wi-Fi function
102 Enlarging the font (for the visually impaired)
102 Learning about the remote control (for the visually impaired)
103 Learning about the TV menu
103 Showing captions
104 Listening to the TV through Bluetooth devices (for the hearing
impaired)
104 Configuring advanced system settings
105 Restoring the TV to the factory settings
Troubleshooting
Read Before Playing Photo, Video, or Music Files
123 Limitations to the use of photo, video, and music files
Getting Support
106 Getting support through Remote Management
107 Finding the contact information for service
107 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
108 Testing the picture
I Can't Hear the Sound Clearly
111 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
124 Supported external subtitles
124 Supported internal subtitles
125 Supported image formats and resolutions
125 Supported music formats and codecs
126 Video codecs supported by NU7100 model series or higher
127 Video codecs supported by NU7090 model series or lower
Read After Installing the TV
129 Picture sizes and input signals
129 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
130 If HDMI UHD Color is set to Off
130 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
131 IBM
131 MAC
132 VESA DMT
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
118 Before using the recording and schedule recording functions
119 Before using the timeshift function
Read Before Using APPS
Read Before Using the Internet Function
122 Read before setting up a wireless Internet connection
132 VESA CVT
133 CTA-861
Supported Resolutions for Video Signals
133 CTA-861
134 VESA CVT
Read Before Using Bluetooth Devices
135 Restrictions on using Bluetooth
Blocking programs based on their TV Rating
137 Blocking movies base on their Movie Rating (MPAA)
137 Blocking programs based on their Canadian English Rating
138 Blocking programs based on their Canadian French Rating
138 Blocking Programs based on their Downloadable U.S. Rating
Buttons and functions available while playing multimedia
content
License
Accessibility Guidance
Learn the Menu Screen
Using the Remote control
142 Orientation of the Samsung Smart Remote
142 Description of the Samsung Smart Remote
Using the accessibility menu
144 Accessibility Shortcuts menu
145 Step by Step instructions to run the options
147 Setting accessibility settings using Bixby
Using the TV with Voice Guide on
148 Watching TV
Using the guide
Setting Up a Schedule Viewing
154 Cancelling a scheduled viewing
Using the Channel List
156 Creating a Personal Favorites List
Recording
158 Using the instant and schedule recording options from the
guide screen:
159 Using the Instant and Schedule Recording options from the
program info window
159 Changing the recording time
160 Viewing recorded programs
160 Deleting a recorded program
Using Smart Hub
161 Smart Hub
162 Using the Home Screen in Smart Hub
Launching the e-Manual
Using Bixby
165 Running Bixby
Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart
Hub.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press
and hold the and buttons simultaneously for 3 seconds or more.
" The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
" For more information about the Samsung Smart Remote that comes with the QLED TV, refer to "About the Samsung Smart
Remote (QLED TV)."
" For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart
Remote (UHD TV)."
" The Samsung Smart Remote may not be supported depending on the model or geographical area.
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Using Smart Hub
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
Sources
TV HDMI 1 HDMI 2 USB 1 USB 2
Source
Connection
Guide
Universal
Remote
" The image on your TV may differ from the image above depending on the model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
Notification
1
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is
time to broadcast a scheduled program or when an event occurs on a registered device.
" For more information, refer to "Displaying the Home Screen."
2
Settings
When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
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3
You can select an external device connected to the TV.
Source
" For more information, refer to "Switching between external devices connected to the TV."
4
You can search data for channels, programs, movie titles, and apps from Smart Hub.
5
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
6
In Ambient Mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient Mode, press the button. To return to the TV mode, press the or button. To shut off the
TV, press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
Search
" To use this feature, the TV must be connected to the Internet.
APPS
" To use this feature, the TV must be connected to the Internet.
" For more information, refer to "Using the APPS Service."
Ambient Mode
" If you use a remote control other than the Samsung TV remote control, there may be restrictions to entering Ambient
Mode.
" Because this function is a QLED TV-specific function, it may not be supported depending on the model.
" For more information about the Ambient Mode, refer to "Using the Ambient Mode."
7
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, movies,
and music in one place. Universal Guide can recommend content tailored to your preferences and notify you of new
drama series.
Universal Guide
" For more information about the Universal Guide, refer to "Using the Universal Guide App."
" Images may look blurry depending on the service provider's circumstances.
" This function may not be supported depending on the model or geographical area.
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Using the Ambient Mode
Learn about the functions available in Ambient Mode, which is a QLED TV-specific function.
Ambient Mode
Décor Info Photo
" The image on your TV may differ from the image above depending on the model and geographical area.
In Ambient Mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient Mode, press the button. To return to the TV mode, press the or button. To shut off the
TV, press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
" If you use a remote control other than the Samsung TV remote control, there may be restrictions to entering Ambient
Mode.
" Because this function is a QLED TV-specific function, it may not be supported depending on the model.
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Screen states related to Ambient Mode
● Ambient Mode
In Ambient Mode, you can set up and enjoy visual information and design. In this state, less power is
consumed and brightness is automatically adjusted by the illuminance sensor.
● Getting dark state
In Ambient Mode, the TV screen changes automatically according to the surroundings. When the surroundings
get dark, the TV screen becomes darker. When the surroundings get bright before the TV screen turns
completely black or when the remote control or the Bixby function is operated, the TV screen returns to the
Ambient Mode.
" You can change the auto brightness setting for Ambient Mode. For more information, refer to "Setting up the Ambient
Mode details."
" In this state, the TV can activate voice guides and process voice commands.
● Black screen state
In Ambient Mode, if the surroundings get to a specific level of darkness or there is no external operation, the
TV turns soft-off. Then, when the surroundings get bright, the TV screen returns to the Ambient Mode.
" You can change the auto brightness setting for Ambient Mode. For more information, refer to "Setting up the Ambient
Mode details."
" In this state, the TV cannot activate voice guides and process voice commands.
● TV off state
To enter Ambient Mode when the TV is turned off, press the button on the remote control. To enter TV
mode when the TV is turned off, press the button. In TV mode, you can watch broadcasts or enjoy the
content on the external connected devices.
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Changing the content and settings for Ambient Mode
When you press the button in Ambient Mode, the Ambient Mode browser screen appears. In the Ambient Mode
browser screen, you can select content and change the Ambient Mode settings.
Setting up the content for Ambient Mode
The Ambient Mode browser screen displays content at the top and categories at the bottom. Use the left or right
directional buttons in the content list at the top to move the focus to content you want, and then press the Select
button. The selected content is played in Ambient Mode.
In the future, more content that you can set up in the Ambient Mode browser will be provided.
You can select the following categories and content:
● Décor: Allows you to select beautiful screens.
● Info: Provides information such as weather, news headlines, and more.
" This function may not be supported depending on the geographical area.
● Photo: Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient Mode screen.
You can configure special layouts using your photos.
" To save photos from your mobile device to the TV and import them in Ambient Mode, use the SmartThings app on
your mobile device.
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Setting up the Ambient Mode details
In the Ambient Mode browser screen, move the focus to , and then press the Select button. You can change the
following settings:
● Brightness: Adjusts the screen brightness for Ambient Mode.
● Color Tone: Adjusts the colors of the screen for Ambient Mode.
● Auto Brightness: Changes the auto brightness setting for Ambient Mode.
" When this function is set to Off, the brightness level of the TV screen is not automatically adjusted according to the
ambient light level.
● Ambient Off Timer: Sets the time that the Ambient Mode screen turns off automatically.
" If there is no remote control input for the set time, the TV switches to the black screen state.
Changing the background color of Ambient Mode
To change the background color of Ambient Mode, move the focus to in the Ambient Mode browser screen, and
then press the Select button. You can change the background color or pattern. Move the focus to a color or pattern
you want, and then press the Select button.
" Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient Mode.
This function may have a delay in image transmission and optimization depending on the network conditions.
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Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
" This function may not be supported depending on the model or geographical area.
" The supported language may differ depending on the geographical area.
Running Bixby
Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
The TV recognizes the voice command.
To view the Bixby guide, press the button once:
● When you press the button for the first time, the Using Bixby button appears at the bottom of the screen.
Press the Select button. The Using Bixby popup window appears and a tutorial on using Bixby is shown.
● When you press the button after the first time, the Enter My Bixby button appears at the bottom of the
screen. Press the Select button to go to the My Bixby screen.
"Live TV" "HDMI1" "USB"
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Learning about My Bixby
My Bixby
" The image on your TV may differ from the image above depending on the model and geographical area.
1
Go to the Samsung Account screen to create a new account or sign out of your account.
2
You can change the voice responses and the voice style of Bixby.
You can also select a music service provider in the Default music service provider tab.
3
You can see user information and the experience points (XP) that you can get from using Bixby.
4
Samsung Account
" If you are signed out of your Samsung account, select Sign In or to log in.
Settings
" The Default music service provider tab may not be supported depending on the model or geographical area.
User information and the experience points (XP) guide
" You must be signed in to your Samsung account to view the user information and the experience points (XP).
" This function may not be supported depending on the model or geographical area.
Bixby guide
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move
to the desired command, and then press the Select button. You can operate the TV with various voice commands.
" To view a tutorial on Bixby, use the directional buttons to move to the bottom, and then select the View Tutorial item.
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Read Before Using Bixby
Precautions for Bixby
● The supported voice interaction languages and features may differ depending on the geographical area.
● If the language set differs from the language of your country, some features are not available.
● Bixby is available only when the TV is connected to the Internet.
● Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
● The existing functional specifications may be changed if Bixby is updated.
● Bixby is available only on TVs that support it and come with remote controls that have a microphone.
● Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
● Searched results may not provide complete results.
● You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
● To change the current channel by saying channel names as voice commands, you must finish Set Up Your
Service Provider. If Set Up Your Service Provider is not completed, you can complete it using the following
menu.
– Settings General Start Setup Try Now
● To use the voice text input function and Smart Search function, you must consent to provisions allowing third
parties to collect and use your voice data.
● To use the Bixby function, you must:
– Agree to Smart Hub's Terms of Use
– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
– Consent to the collection and use of personal information for the voice interaction-based service.
Requirements for using Bixby
● The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
● The optimal volume for voice commands is between 75 dB and 80 dB.
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Updating the TV’s Software
View your TV's software version and update it if necessary.
Settings Support Software Update Try Now
Updating the TV’s software to the latest version
[
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Updating through the Internet
Settings Support Software Update Update Now Try Now
" Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
" To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the
update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto Update Try Now
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are
watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
" This function may take a longer time if another network function is running concurrently.
" This function requires an Internet connection.
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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have
a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the
web. You can also turn Remote Management on and off.
" You can also start this function by pressing and holding the button for 5 or more seconds.
" This function requires an Internet connection.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
● Diagnose your TV
● Adjust the TV settings for you
● Perform a factory reset on your TV
● Install recommended firmware updates
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
Call the Samsung Contact Center and ask for remote support.
1.
Open the menu on your TV and go to the Support section. ( Settings Support)
2.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
3.
provide the PIN number to the agent.
The agent will then access your TV.
4.
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Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
" You can also view information by scanning the QR code of your TV.
" You can also start this function by pressing and holding the button for 5 or more seconds. For standard remote control,
press and hold the button for 5 or more seconds.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be
registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
" You must agree to the terms and conditions for the service request.
" This function may not be supported depending on the geographical area.
" This function requires an Internet connection.
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Connections
You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the
Internet by using a LAN cable or wireless router. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide
It shows you how to connect various external devices such as set-top boxes, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
Connection Guide
Cable Box/Disc Player HDMI
Game Console
PC
Audio Device
Mobile Device
External Storage
Accessory
" The image on your TV may differ from the image above depending on the model and geographical area.
Connecting an Antenna
You can connect an antenna cable to your TV.
" An antenna connection is not necessary if you connect a cable box or satellite box.
ANT IN
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Connecting to the Internet
LAN
You can get access to the Internet through your TV.
Connecting to your Internet network
Settings General Network Open Network Settings Try Now
Connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
" Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twist Pair
" The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
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Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless router's SSID (name) and password settings before attempting to connect, and
then follow the directions on the screen.
Wireless Connection
Select your wireless network.
Refresh
" The image on your TV may differ from the image above depending on the model and geographical area.
" If no wireless router is found, select Add Network at the bottom of the list and enter the network name (SSID).
" If your wireless router has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC
button on your router within 2 minutes. The TV will connect automatically.
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
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Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV with your mobile device when both of them are connected to the same network.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
" To use this function, Power On with Mobile must be turned on.
" Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only
if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi
network is password protected.
" This function may not be supported depending on the model or geographical area.
Setting up an Internet connection over IPv6
Configuring the IPv6 connection settings
Settings General Network Expert Settings IPv6
" This function may not be supported depending on the model or geographical area.
Checking the Internet connection set up over IPv6
Settings General Network Expert Settings IPv6 Status
" This function may not be supported depending on the model or geographical area.
Changing the name of the TV on a network
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
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Troubleshooting Internet Connectivity Issues
If your TV won't connect to the Internet, try the solutions below.
Troubleshooting Internet connectivity issues Try Now
After reading the following content, troubleshoot the Internet connection issue. If the problem persists, contact your
Internet Service Provider.
No network cable found
Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If
the router is on, try turning it off and then on.
Wireless network connection failed
If a selected wireless router is not found, go to Open Network Settings, and then select the correct router.
Settings General Network Open Network Settings
Unable to connect to a wireless router
Check if the router is turned on. If it is, turn it off and then on.
1.
Enter the correct password if required.
2.
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IP auto setting failed
Configure the settings in IP Settings.
1.
– Settings General Network Network Status IP Settings
Make sure that the DHCP server is enabled on the router, and then unplug the router and plug it back in.
2.
Reset the router if required.
3.
– For wireless connection, enter the correct password if required.
Unable to connect to the network
Check all IP Settings.
1.
– Settings General Network Network Status IP Settings
After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect
2.
it again.
– For wireless connection, enter the correct password if required.
Connected to a local network, but not to the Internet
Make sure that the Internet LAN cable is connected to the router's external LAN port.
1.
Check the DNS values in IP Settings.
2.
– Settings General Network Network Status IP Settings
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
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Connecting Video Devices
Make the correct video connections between your TV and your external devices.
Connecting with an HDMI cable
HDMI IN
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Connecting with a component cable (Only for models with COMPONENT IN / AV IN)
A Component connection lets you enjoy video resolutions up to 1080p. To watch video from most DVD and Blu-ray
players, use the Component connection.
Review the illustration below, and then connect Component IN and AV IN on the TV to Component OUT on the
external device by using the provided component and AV adaptors. Make sure to connect the same color connectors
together. (blue to blue, yellow to yellow, etc.)
COMPONENT IN / AV IN
AV IN
AV IN Adapter
COMPONENT IN
COMPONENT IN Adapter
" To use component equipment, connect both the component adapter (blue) and the AV adapter (yellow).
- 27 -
Connecting with a composite cable (Only for models with COMPONENT IN / AV IN)
Through the AV connection, you can enjoy video resolution up to 480i.
Review the illustration below, and then connect AV IN on the TV to AV OUT on the external device using the provided
AV adapter and composite cable. When connecting the cables, be sure to match the colors of the cables to the colors
of the ports.
COMPONENT IN / AV IN
AV IN
AV IN Adapter
COMPONENT IN
COMPONENT IN Adapter
" Connect AV (composite) equipment to AV In only. Do not connect to Component In.
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Audio Input and Output Connections
HDMI IN
DIGITAL
Make the correct audio connections between your TV and your external devices.
" For more information about how to select external speakers, refer to "Selecting speakers."
Connecting with an HDMI (ARC) cable
(ARC)
Connecting with a digital audio (optical) cable
AUDIO OUT
(OPTICAL)
Connecting through a wireless network
You can connect the TV to a Samsung audio device that supports the Wi-Fi function through your wireless network.
The two devices must be connected to the same network. For more information about how to connect and use a
Samsung audio device that supports the Wi-Fi function, refer to its user manual.
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Connecting Bluetooth Devices
For more information about how to connect and use external speakers, refer to the Connection Guide (
Source Connection Guide Audio Device Bluetooth) and to the speakers' user manuals.
" This function may not be supported depending on the model or geographical area.
Connecting a Computer
Use the TV as a computer monitor or connect the TV to a computer via your network and access the computer's
content.
Connecting through the HDMI port ― Screen sharing (HDMI)
HDMI IN
HDMI IN
DVI
HDMI
" When you have connected a PC, go to Source, and then select the PC icon from the external device icon list. For
more information about the port settings, refer to "Editing the name and icon of an external device."
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