UN55C5000QFXZA
Stand Guide Neck
Stand Base
Please check for latest update!
http://gspn3.samsungcsportal.com
Fast Track Troubleshooting Manual Rev –1/12/12
SMPS
SERVICE BULLETINS
No Bulletins listed as of 6/13/11
Please check GSPN for parts update!
Main
Woofer
Insert Photo of TV Board Layout
Include Board Assy names (as appearing in parts) and any
special labels/items (i.e. Plasma voltage label)
Speaker
HELP : 1-888-751-4086 (Tech Support)
1-866-894-0637 (FE)
GSPN
PLUS ONE
http://my.plus1solutions.net/clientPortals/samsung
HOT TIPS
Power On Problems: (see page 2)
Video Problems: (see page 3.4)
Other:
Media Player Issues
HDMI “bleed-over”
Solution: Upgrade Firmware.
T-CON
(below Bracket)
2010 LED TV C5000(only 55") and C6300
Firmware ver. 1006.1
Reason: This firmware will fix:
- Intermittent problem some stream
may have when playing "Media Play"
- Buffering when connecting Samsung
Camcorder S15 and 16 through WiFi
Previous: (1.0)
“USB Power Overload'' message pops up
even if USB port is not connected . HDMI
2 looks activated when HDMI 1 port is
connected to 1
Speaker
FIRMWARE
Version Parts No
ALL BN44-00358B
SQ02 BN81-04357A
CN01 BN81-04452A
CN01 BN94-03318P
SQ02 BN94-03318X
ALL BN96-13047J
CN01 BN07-00855A
SQ02 BN07-00861A
ALL BN96-10689A
ALL BN96-12764A
ALL BN96-12888A
ALL BN96-12916M
ALL BN96-13131D
ALL 3903-000527
ALL BN40-00162A
ALL BN96-12723N
-CON PCB
-CON PCB
1
UN55C5000QFXZA
Fast Track Troubleshooting Manual
C
N
2
0
1
1 B12V 10 GND
2 A5V 11 GND
S
I
G.
P
S
I
I
N
G.
Wiring Diagram
Include Connector Numbers , References, and
LVDS
Locations.
Cable
Power On Sequence:
1. Standby Voltages: CN201-2, 4 (5V)
2. Power On probable error on CN201-2
or 4 PS_ON )
3. Low Voltage Supplies On CN201-
To Force Backlight On
without Main Board :
1. Remove Power Cord
2. Disconnect CN201
3. Plug In Power Cord
3 B12V 12 H_OUT
4 A5V 13 B13V
5 B5V 14 PWM
Dimming
6 B5V 15 B13V
7 B5V 16 SW_INV
8 GND 17 B13V
9 GND 18 IP_DET
5,6,7,13,17
4. Back Light Supply On CN201 -16
5. Back Light Confirmation CN201-18
4. Backlight should be
on immediately.
2