Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as
electrical shock.
1-1-1. Warnings
For continued safety, do not attempt to modify the circuit board.
WARNING
1-1-2. Servicing the LED TV
When servicing the LED TV, Disconnect the AC line cord from the AC outlet.1.
It is essential that service technicians have an accurate voltage meter available at all times. Check the calibration of this 2.
meter periodically.
1-1-3. Fire and Shock Hazard
Before returning the monitor to the user, perform the following safety checks:
Inspect each lead dress to make certain that the leads are not pinched or that hardware is not lodged between the 1.
chassis and other metal parts in the monitor.
Inspect all protective devices such as nonmetallic control knobs, insulating materials, cabinet backs, adjustment and 2.
compartment covers or shields, isolation resistorcapacitor networks, mechanical insulators, etc.
Leakage Current Hot Check:3.
Disconnect the AC power and DC power jack before servicing.
(READING SHOULD)
DEVICE
UNDER
TEST
ALSO TEST WITH
PLUG REVERSED
(USING AC ADAPTER
PLUG AS REQUIRED)
NOT BE ABOVE 0.5mA
2-WIRE CORD
TEST ALL
EXPOSED METAL
SURFACES
LEAKAGE
CURRENT
TESTER
EARTH
GROUND
Do not use an isolation transformer during this test.
Use a leakage current tester or a metering system that complies with American National Standards
WARNING
Institute (ANSI C101.1, Leakage Current for Appliances), and Underwriters Laboratories (UL
Publication UL1410, 59.7).
With the unit completely reassembled, plug the AC line cord directly into a 120V AC outlet. With the unit’s AC switch rst 4.
in the ON position and then OFF, measure the current between a known earth ground (metal water pipe, conduit, etc.)
and all exposed metal parts, including: metal cabinets, screwheads and control shafts.
The current measured should not exceed 0.5 milliamp.
Reverse the power-plug prongs in the AC outlet and repeat the test.
1-1
Page 6
1-2
1. Precautions
1-1-4. Product Safety Notices
Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual
inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage,
wattage, etc. Parts that have special safety characteristics are identied by on schematics and parts lists. A substitute
replacement that does not have the same safety characteristics as the recommended replacement part might create
shock, re and/or other hazards. Product safety is under review continuously and new instructions are issued whenever
appropriate.
Page 7
1-3
1. Precautions
1-2. Servicing Precautions
An electrolytic capacitor installed with the wrong polarity might explode.
WARNING
Before servicing units covered by this service manual, read and follow the Safety Precautions section of
CAUTION
NOTE
1-2-1. General Servicing Precautions
Always unplug the unit’s AC power cord from the AC power source and disconnect the DC Power Jack before 1.
attempting to: (a) remove or reinstall any component or assembly, (b) disconnect PCB plugs or connectors, (c) connect
a test component in parallel with an electrolytic capacitor.
Some components are raised above the printed circuit board for safety. An insulation tube or tape is sometimes used. 2.
The internal wiring is sometimes clamped to prevent contact with thermally hot components. Reinstall all such elements
to their original position.
After servicing, always check that the screws, components and wiring have been correctly reinstalled. Make sure that 3.
the area around the serviced part has not been damaged.
Check the insulation between the blades of the AC plug and accessible conductive parts (examples: metal panels, input 4.
terminals and earphone jacks).
Insulation Checking Procedure: Disconnect the power cord from the AC source and turn the power switch ON. Connect 5.
an insulation resistance meter (500 V) to theblades of the AC plug. The insulation resistance between each blade of the
AC plug and accessible conductive parts (see above) should be greater than 1 megohm.
Always connect a test instrument’s ground lead to the instrument chassis ground before connecting the positive lead; 6.
always remove the instrument’s ground lead last.
this manual.
If unforeseen circumstances create conict between the following servicing precautions and any of the
safety precautions, always follow the safety precautions.
Page 8
1-4
1. Precautions
1-3. Static Electricity Precautions
Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly
called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some eld-effect
transistors. The following techniques will reduce the incidence of component damage caused by static electricity.
Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your 1.
body by touching a known earth ground. Alternatively, wear a discharging wrist-strap device. To avoid a shock hazard,
be sure to remove the wrist strap before applying power to the monitor.
After removing an ESD-equipped assembly, place it on a conductive surface such as aluminum foil to prevent 2.
accumulation of an electrostatic charge.
Do not use freon-propelled chemicals. These can generate electrical charges sufcient to damage ESDs.3.
Use only a grounded-tip soldering iron to solder or desolder ESDs.4.
Use only an anti-static solder removal device. Some solder removal devices not classied as “anti-static” can generate 5.
electrical charges sufcient to damage ESDs.
Do not remove a replacement ESD from its protective package until you are ready to install it. Most replacement ESDs 6.
are packaged with leads that are electrically shorted together by conductive foam, aluminum foil or other conductive
materials.
Immediately before removing the protective material from the leads of a replacement ESD, touch the protective material 7.
to the chassis or circuit assembly into which the device will be installed.
Be sure no power is applied to the chassis or circuit and observe all other safety precautions.
CAUTION
Minimize body motions when handling unpackaged replacement ESDs. Motions such as brushing clothes together, or 8.
lifting your foot from a carpeted oor can generate enough static electricity to damage an ESD.
Page 9
1-5
1. Precautions
1-4. Installation Precautions
For safety reasons, more than a people are required for carrying the product.1.
Keep the power cord away from any heat emitting devices, as a melted covering may cause re or electric shock.2.
Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature 3.
may cause re.
Bend the external antenna cable when connecting it to the product. This is a measure to protect it from being exposed 4.
to moisture. Otherwise, it may cause a re or electric shock.
Make sure to turn the power off and unplug the power cord from the outlet before repositioning the product. Also check 5.
the antenna cable or the external connectors if they are fully unplugged. Damage to the cord may cause re or electric
shock.
Keep the antenna far away from any high-voltage cables and install it rmly. Contact with the highvoltage cable or the 6.
antenna falling over may cause re or electric shock.
When installing the product, leave enough space (0.4m) between the product and the wall for ventilation purposes. 7.
A rise in temperature within the product may cause re.
If an equipment is provided with a replaceable battery, and if replacement by an incorrect type could result in an 8.
explosion (for example, with some lithium batteries), the following applies:
Risk of explosion if battery is replaced by an incorrect type dispose of used batteries according to •
the instructions.
Do not dispose of batteries in a re.•
Do not short circuit, disassemble or overheat the batteries.•
CAUTION
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent •
type.
Do not be exposed to excessive heat such as sunshine, re or the like.•
Batteries (AAA x 2)• 4301-000103User Manual• BN68-07150H
Page 21
2-12
2. Product specications
G
G
G
PIC SIZEPICTURESOUND
MTS
2-4. Viewing the Functions
The Remote Control
Displays and selects the available
video sources.
Turns the TV on or off.
SPORTS: Enables/Disables Sports
Mode.
SEARCH: Launches the Search
function.
EXTRA: Provides easy access to
information services.
Selects additional digital channels
being broadcast by the same digital
station. For example, to select
channel ‘54-3’, press ‘54’, then press
‘-’ and ‘3’.
Turns on the backlight for the buttons.
When on, the buttons become
illuminated for a moment when
pressed. (Using the remote control with
this button set to On will reduce the
battery life.)
Returns to the previous channel.
Brings up Smart Hub applications.
(See the e-Manual chapter, Smart
Features > Smart Hub.)
Displays frequently used functions.
(Enter): Press this button to
select or run a focused item.
Moves the cursor, selects the
onscreen menu items, and changes
the values seen on the TV's menu.
Use these buttons according to the
directions on the TV's screen.
Use these buttons with a specic
feature, according to the directions
on the TV's screen.
Displays the Electronic Program Guide
(EPG).
Displays information on the TV screen.
E-MANUAL: Displays the e-Manual.
S.MODE / SOUND: Displays a list of
sound modes and lets you change the
mode.
CC: Controls the caption decoder and
displays captions on the screen.
P.MODE / PICTURE: Selects the
Picture Mode.
P.SIZE / PIC SIZE: Changes the
picture size.
MTS: Changes a program's audio
to stereo, mono, or Separate Audio
Program (SAP broadcast).
Page 22
2-13
2. Product specications
2-5. NEW Key Features
2-5-1. 15" New UI
SMART HUB START
After Smart HUB setup
<Videos contents><My Apps>
<Web browser><My contents>
Page 23
2-14
2. Product specications
2-5-2. Instant On
Enabling the TV to Boot Faster
MENU > System > General > Samsung Instant On
Set Fast Boot on to have the TV boot up faster.
<Cold Boot>
Detachable power
<Instant On>
Remocon on
Page 24
2-15
2. Product specications
2-6. Supported Formats
Supported Image resolution
File ExtensionTypeResolution
*.jpg
*.jpeg
*.pngPNG4096x4096
*.bmpBMP4096x4096
*.mpoMPO15360x8640
JPEG15360x8640
Supported Music File Formats
File ExtensionTypeCodecComments
*.mp3MPEGMPEG1 Audio Layer 3-
*.m4a
*.mpa
*.aac
*.acFLACFLACSupports up to two channels.
*.oggOGGVorbisSupports up to two channels.
*.wmaWMAWMA
MPEG4AAC-
WMA 10 Pro supports up to 5.1 channels.
WMA lossless audio is not supported.
Supports up to M2 prole.
*.wavwavwav-
*.mid
*.midi
*.apeapeape-
Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility.•
If the Index Table is wrong, the Seek (Jump) function does not work.•
When playing video over a network connection, the video may not play smoothly because of data•
Some USB/digital camera devices may not be compatible with the player.•
midimidiType 0, type 1 and supported.
Page 25
2. Product specications
Supported Video Code
File
Formats
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.mov
*.v
*.vob
*.svi
*.m2ts
*.mts
*.divx
ContainerVideo CodecsResolution
H.264 BP/MP/HP
4096x2160
1920x1080
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
Motion JPEG
HEVC(H.265)
DivX 3.11/4/5/6
MPEG4 SP/ASP
Microsoft MPEG-
4 v1 , v2 , v3
Window Media
Video v7(WMV1),
v8(WMV2)
Window Media
Video v9(VC1)
MPEG2
MPEG1
VP6
Frame rate
(fps)
UHD: MAX 30
FHD: MAX 30
HD : MAX 60
UHD: 60
FHD: 30
HD : 60
Bit rate
(Mbps)
60
30
Audio Codec
AC3
LPCM
ADPCM
(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital
Plus
MPEG(MP3)
DTS
(Core, LBR)
G.711(A-Law,
μ-Law
H.263 Sorrenson
MVC60
*.webmWebMVP81920x10806~3020Vorbis
Other Restrictions
NOTE
Codecs may not function properly if there is a problem with the content data.•
Video content does not play or does not correctly if there is an error in the content or container.•
Sound or video may not work if they have standard bit rates/frame rates above the TV's compatibility.ratings•
If the Index Table is wrong, the Seek(Jump) function does not work.•
When playing video over a network connection, the video may not play smoothly because of datatransmission •
speeds.
Some USB/digital camera devices may not be compatible with the player.•
2-16
Page 26
3. Disassembly and Reassemble
3. Disassembly and Reassembly
This section of the service manual describes the disassembly and reassembly procedures for the LED TV.
This LED TV contains electrostatically sensitive devices. Use caution when handling these components.
WARNING
3-1. Disassembly and Reassembly
Disconnect the LED TV from the power source before disassembly.1.
Follow these directions carefully; never use metal instruments to pry apart the cabinet.2.
CAUTION
3-1-1. TV Disassembly
Place TV face down on cushioned table.
If there is no additional coment, it is same for all inches.3.
DescriptionPicture DescriptionScrews
1
Remove 4 screws from the ASSY
2
STAND P-BASE.
6003-001782
(32")
BN61-09494D
(40"/48"/50"/55"/
60"/65")
6002-001294
(75")
3-1
Page 27
3-2
3. Disassembly and Reassemble
DescriptionPicture DescriptionScrews
Remove the screws of ASSY COVER
3
P-REAR.
32" : 11 EA / 1 EA•
40" : 15 EA / 1 EA•
6001-002755
6003-000003
48" : 16 EA / 2 EA•
50" : 18 EA / 2 EA•
55" : 20 EA / 2 EA•
Page 28
3-3
3. Disassembly and Reassemble
DescriptionPicture DescriptionScrews
60" : 18 EA•
65" : 6 EA / 2 EA•
6003-001782
(60")
75" : 8 EA / 2 EA•
Remove the ASSY COVER P-REAR.
4
Page 29
3-4
3. Disassembly and Reassemble
DescriptionPicture DescriptionScrews
Remove the screws of ASSY COVER
5
MIDDLE. (Only 65"/75")
65" : 18 EA•
75" : 19 EA •
Remove the ASSY COVER MIDDLE.
6001-002755
Remove the Electric tapes shown on the
6
image.
EMI Point• : After removing release
paper from the LVDS Cable bottom,
attach the LVDS Cable to the C/
Chassis and rub the attatched
surface.
CAUTION
When assembling the TV, the electric
tapes must be applied on the same
locations.
Please remember to take a picture of
wherethetapeswererstapplied.
Page 30
3-5
3. Disassembly and Reassemble
DescriptionPicture DescriptionScrews
Remove the Power Cables and Speaker
7
Cables.
Remove the LVDS Cable, Panel Wire
Cable and ASSY BOARD P-FUNCTION
ASSY Cable.
Remove the NETWORK (BT/WIFI)
Cable.
Power Cable
Speaker Cable
LVDS Cable
ASSY BOARD P-FUNCTION ASSYCable
Power Cable
Panel Wire Cable
LVDS Cable
Remove the screws of ASSY PCB MAIN
8
and DC VSS-LED TV PD BD.
ASSY PCB MAIN : •
4 EA (32"/40"/48"/50"/55"/60"/65"),
6 EA (75")
DC VSS-LED TV PD BD : •
5 EA (32"/40"/48"/50"/55"/60"/65"),
5 EA (75")
Remove the ASSY SPEAKER (L/R).
9
NETWORK (BT/WIFI) Cable
6001-003016
ASSY SPEAKER (L/R)
Page 31
3. Disassembly and Reassemble
DescriptionPicture DescriptionScrews
10
11
12
Remove the cables and 2 screws from
the ASSY T CON.
Finally carefully remove the ASSY
T CON.
6001-003075
Cables
Remove the NETWORK (BT/WIFI).
Remove the JOG/IR unit.
13
Reassembly procedures are in the reverse order of disassembly procedures.
Completed disassembly.
Panel•
NOTE
3-6
Page 32
4. Troubleshooting
4-1. Troubleshooting
4-1-1. Previous Check
Check list for initial operation
4. Troubleshooting
Main Board
JOG Function/IR Sensor/WIFI Module
Power Cable
LVDS Cable
T-CON Board
Speaker
Power Board
Panel Connectors
Bluetooth Module
4-1
Page 33
4-2
4. Troubleshooting
4-2. How to Check Fault Symptom
4-2-1. Video
Customer Picture Test
Main BoardPre FRCPost FRCProblem
Pass Pass Pass Check Signal Source and other inputs
Fail Pass Pass Main Board or LVDS Cable
Fail Fail Pass T-Con or Board
Fail Fail Fail T-Con or Panel
MAIN / FRC / T-CON
Troubleshooting
CHECK TEST PATTERNS
1 Verify "Scaler Pattern".
2 Verify "US Post Pattern".
3 Verify "FRC Post Pattern".
ENTER• : Factory mode SVC Info Pattern
1 Scaler Pattern
Main Board
HAWK-MF
LVDS
4 SoC TCON Test Pattern
(Not available for UHD Models)
Tcon BOARD
T-CON
FRC
FRC Pre Pattern
FRC Post Pattern
FRC2 Pre Pattern
FRC2 Post Pattern
FRC OSD Pre Pattern
FRC OSD Post Pattern
SOC TCON Pattern
SOC TCON Pattern Level
SOC TCON FRC Pattern
SOC TCON2 Pattern
SOC TCON2 Pattern Level
2US Post Pattern
3FRC Post Pattern
SOC TCON2 FRC Pattern
Page 34
Troubleshooting
4-3
4. Troubleshooting
Video Test
1 Power TV ON.
2 Verify initial Start Up Screens with Power On.
3 Press Mute 147 Mute to view Pattern from the MAIN Board.
4 Press Mute 369 Mute to view Pattern from T-CON Board.
12 Start Up Screens3Mute 147 Mute 4Mute 369 Mute
MAIN Board
T-CON Board
Page 35
4-4
4. Troubleshooting
4-2-2. Bluetooth / WIFI Module
Bluetooth Module
Troubleshooting
1 Check Bluetooth Address at Contact Samsung.
2 Check BT Version at Factory Mode screen.
Might require upgrade. Check GSPN. -
T-HKMFAKUC-xxxx (T-HKMFUABC-xxxxx : AG***)
T-HKMFAKUC-xxxx
tztv-2.2.1-hawk-m-fhd_2015*****
BT Address
BT Version : xxxx
E-Manual : HMFxxxx-****
Camera Version : Not Support
Blaster Version :Not Support
.
.
3 Check the BT Connector voltage.
If the DC voltage supply is missing, check the -cable and the Main Board.
BT Signal
(4V P-P)
Pins 12345678910
Standby
Power ON
03.3Vdc 00 0V 053.3Vdc 03.3Vdc
3.3Vdc 3.3Vdc 00
2V BT
Sig.
4V P-P
BT Version
1V BT
Sig.
4V P-P
53.3Vdc 3.3Vdc3.3Vdc
All Measurements in the Chart are DC Volts with Multi Meter.•
Bluetooth Sig. & Sync Pulse are effective DC Readings.•
Voltage is normal, but BT Sig. pins (DC Ref.) If you do not measure, BT Module can possibly defective.
Page 36
WIFI Module
4-5
4. Troubleshooting
Troubleshooting
1 Check Bluetooth Address at Contact Samsung.
2 Check BT Version at Factory Mode screen.
Might require upgrade. Check GSPN. -
.
.
Model : *********
Wired MAC SUCCESS
Wireless MAC SUCCESS
WIFI : *******(5.0.1.41_0105)
.
.
Wired MAC Address
Wireless MAC Address
Wired (SUCCESS)
Wireless (SUCCESS)
3 Check the BT Connector voltage.
If the DC voltage supply is missing, check the -cable and the Main Board.
Wi-Fi Signal
(500mv P-P)
Pins 123456
Standby
Power ON
0000.80
0
.04Vdc
Wi-Fi Sig.
.04Vdc
Wi-Fi Sig.
5.3Vdc3.3Vdc3.3Vdc
All Measurements in the Chart are DC Volts with Multi Meter.•
Voltage is normal, but BT Sig. pins (DC Ref.) If you do not measure, BT Module can possibly defective.
Page 37
4-6
4. Troubleshooting
4-3. Factory Mode Adjustments
4-3-1. Detail Factory Option
NOTE
If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".
When Calibration is complete, it returns to the high-level menu.7.
You can see the change of the “HDMI Calibration” status from Failure to Success.8.
Page 56
4-4-3. Adjustment
4-25
4. Troubleshooting
Into the Factory Mode.1.
Select 2. ADC/WB menu.
Select 3. White Balance menu.
Option
Control
Debug
SVC
ADC/WB
White Balance
(Low Light)
Sub Brightness
R offset
G offset
B offset
(Hight Light)
Sub Contrast
R gain
G gain
B gain
Page 57
4-26
4. Troubleshooting
4-5. RS-232C
RS232C Control•
Port : COM#(Serial) -
Baud rate : 9600 -
Data Bit : 8 bit -
Parity : None -
Stop Bits : 1 -
Flow Control : None -
Description of RS232C•
Pin# NameFull NamePin# NameFull NamePin# NameFull Name
CDCarrier Detect
1
RxDReceived Data
2
TxDTransmitted Data
3
DTRData Terminal Ready
4
GNDSignal Ground
5
DSRData Set Ready
6
RTSRequest To Send
7
CTSClear To Send
8
RIRing Indicator
9
Page 58
4-6. AV Control Tabe
4-27
4. Troubleshooting
Control ItemCmd1Cmd2Cmd3Value
General
Input
PowerPower0x000x000x000x00
Off0x01
On0x02
VolumeDirect0x010x000x00(0~100)
Up0x010x00
Down0x020x00
Mute0x020x000x000x00
Ch.Direct0x04-
ContinuousUp
0x030x00
Down0x020x00
0x010x00
Control ItemCmd1Cmd2Cmd3Value
Source ListTVTV0x0a0x000x000x00
AVAV10x010x00
AV20x01
AV30x02
S-VideoS-Video10x020x00
S-Video20x01
PICTURE
S-Video30x02
ComponentComponent10x030x00
Component20x01
Component30x02
PCPC10x040x00
PC20x01
PC30x02
HDMIHDMI10x050x00
HDMI20x01
HDMI30x02
HDMI40x03
DVIDVI10x060x00
DVI20x01
DVI30x02
RVURVU0x070x00
Control ItemCmd1Cmd2Cmd3Value
ModeDynamic(Entertain)0x0b0x000x000x00
Standard0x01
Movie0x02
Page 59
4-28
4. Troubleshooting
Control ItemCmd1Cmd2Cmd3Value
PICTURE
ModeNatural0x03
CAL-NIGHT0x04
CAL-DAY0x05
BD Wise0x06
BackLight
(CellLight)
Relax
0~200x010x00(0~20)
0x07
Contrast0~1000x020x00(0~100)
Brightness0~1000x030x00(0~100)
Sharpness0~1000x040x00(0~100)
Color0~100x050x00(0~100)
TintG/R0x060x00(0~100)
Advanced
Settings
Black Tone
Off0x070x000x00
Dark0x01
Darker0x02
Darkest0x03
New function of 12"
(only PDP TV)
Dynamic ContrastOff0x010x00
Low0x01
Medium0x02
HIgh0x03
Shadow Detail
-2 ~ 20x02(-2~2)
Gamma -3 ~ 30x03(-3~3)
RGB Only ModeOff0x050x00
Red0x01
Green0x02
Blue0x03
Color SpaceAuto0x060x00
Native0x01
Custom0x02
White BalanceR-Offset(LCD)0x07(0~50)
White Balance G-Offset(LCD)0x08(0~50)
White Balance B-Offset(LCD)0x09(0~50)
White Balance R-Gain(LCD)0x0a(0~50)
Not support
White Balance G-Gain(LCD)0x0b(0~50)
White Balance B-Gain(LCD)0x0c(0~50)
White Balance Reset(LCD)0x0d0x00
Flesh Tone-15 ~ 150x0e(-15~15)
Page 60
Control ItemCmd1Cmd2Cmd3Value
4-29
4. Troubleshooting
PICTURE
Advanced
Settings
Edge Enhancement
Off0x0f0x00
On0x01
xvYCCOff0x100x00
On0x01
Motion LightingOff0x110x00
On0x01
Color Space Custom
Color
Red0x120x00
Green0x01
Blue0x02
Yellow0x03
Cyan0x04
Magenta0x05
Color Space Custom
Color Red Value
Color Space Custom
Color Green Value
Color Space Custom
Color Blue Value
0~1000x130~100
0~1000x140~100
0~1000x150~100
Not support
Only for active Color
Space Custom
Only for active Color
Space Custom
Only for active Color
Space Custom
Only for active Color
Space Custom
Picture
Option
LED Motion PlusOff0x0a0x070x00
On(Normal)0x01
Cinema0x02
Ticker0x03
Color Tone
Cool0x0a0x000x00
Standard0x01
Warm10x02
Warm20x03
Digital Noise Filter
Off0x020x00
Low0x01
Medium0x02
High0x03
Auto0x04
MPEG Noise Filter
Auto
Visualization
Off0x030x00
0x05
Low0x01
Change Normal→
Standard mode
Medium0x02
High0x03
Auto0x04
Page 61
4-30
4. Troubleshooting
Control ItemCmd1Cmd2Cmd3Value
PICTURE
Picture
Option
Screen
Adjustment
HDMI Black Level
Film Mode
Auto Motion Plus
Picture Size
Normal0x040x00
Low0x01
Off0x050x00
Auto10x01
Auto20x02
Cinema
Smooth
0x03
Off0x060x00
Clear0x01
Standard0x02
Smooth0x03
Custom0x04
Demo0x05
16:90x0b0x0a0x010x00
Zoom10x01
Zoom20x02
Wide Fit0x03
New function of 12"
(only PDP TV)
4:30x04
Screen Fit0x05
Smart View I0x06
Smart View II0x07
Auto Wide0x08
Wide Zoom0x09
Zoom0x0a
Reset
Picture
Reset Picture
0x0b0x0b0x000x00
3D3D ModeOff0x0b0x0c0x000x00
2D ⇢ 3D
0x01
Side By Side0x02
Top Bottom0x03
Line By Line0x04
Vertical Line0x05
Checker BD0x06
Frame
Sequence
0x07
New function of 12"
(only DVB TV)
3D ⇢ 2D
Off0x010x00
On0x01
Page 62
Control ItemCmd1Cmd2Cmd3Value
4-31
4. Troubleshooting
PICTURE
Sound
3D3D View Point
Depth
3D Auto View
Off0x050x00
Message
Notice
On0x02
0x02(-5~5)
0x03(1~10)
0x01
Control ItemCmd1Cmd2Cmd3Value
Sound ModeStandard
Music0x01
Movie0x02
Clear Voice0x03
Amplify0x04
EqualizerBalance0x010x00(0~20)
100hz0x01(0~20)
300hz0x02(0~20)
1khz0x03(0~20)
3khz0x04(0~20)
0x0c0x000x000x00
SRS
TruSurround
HD (echo)
Virtual
Surrond
(echo)
SRS
TruDialog
(echo)
Dialog
Clarify (X9)
Preferred
Language
Multi-Track
Sound
10khz0x05(0~20)
Reset0x060x00
Off
On
Off
On
English
Spanish0x01
French0x02
Korean0x03
Japanese0x04
Mono
0x020x000x00
0x01
0x030x000x00
0x01
0x040x000x00
0x050x000x00
Stereo0x01
SAP0x02
Auto VolumeOff0x060x000x00
ON0x01
Page 63
4-32
4. Troubleshooting
Control ItemCmd1Cmd2Cmd3Value
Sound
KEY
OSD
Auto VolumeNight
Speaker
Select
Sound
Select
Sound
Reset
3D AudioOff0x0a0x000x00
Auto StereoManual0x0b0x000x00
TV Speaker
External Speaker0x01
Main
Sub0x01
Sound Reset
Low0x01
Medium
High0x03
Auto0x01
0x070x000x00
0x080x000x00
0x090x000x00
0x02
0x02
Control ItemCmd1Cmd2Cmd3Value
Key Generation
Show/Hide
Control
Show
0x0d0x000x00
0x0e0x000x000x00
refer to
table
Only for korea model
Get
Status
Hide0x01
Power (On/Off)0xf00x000x000x00
Volume(0~100)0xf00x010x000x00
Mute (On/Off)0xf00x020x000x00
Channel Number0xf00x030x000x00
Source (TV/AV/…/HDMI/…)0xf00x040x000x00
Picture Size0xf00x050x000x00
3D (On/Off)0xf00x060x000x00
Picture Mode0xf00x070x000x00
Sound Mode0xf00x080x000x00
Page 64
4-33
4. Troubleshooting
4-7. Updating the TV’s Software
MENU/123• MENU Support Software Update
You can view your TV’s software version and update it if necessary.
Updating the TV’s software to the latest version
MENU/123• MENU Support Software Update Update now
You can update your TV’s software by downloading the update from the Internet directly to your TV or copying the update
from a USB device that contains it to your TV.
This function requires an Internet connection.•
Save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update •
package.
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically
after completing the software update. All video and audio settings return to the default settings after a
CAUTION
Updating the TV automatically
software update.
MENU/123• MENU Support Software Update Auto Update
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
This function may take a longer time if a different networking function is running concurrently.•
This function requires an Internet connection.•
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you do not want the •
TV's software to update itself automatically, set Auto Update to Off.
Page 65
5. Wiring Diagram
5-1. Wiring Diagram
5. Wiring Diagram
5-1
Page 66
5-2
5. Wiring Diagram
5-2. Connector
Main Board
CN1503
1
CN1502
2
CN1501
3
CN601
4
CN602
5
CN1401_FHD
13
14
CN201
CN1402_LAN
7
CN603
6
OP301
8
CN504_NRS
9
Main Board Pin Map
CN1503(USB2)
1
1B5V_USB3_PW3USB3_DP
2USB3_DM4GND
CN1502(USB2)
2
1B5V_USB2_PW3USB2_DP
2USB2_DM4GND
CN1501(USB1)
3
1B5V_USB1_PW3USB1_DP
2USB1_DM4GND
CN502
10
CN302
12
CN1201
11
CN601(to HDMI3)
4
1HDMI1_RX2+11GND
2GND12HDMI1_RXCLK-
3HDMI1_RX2-13CEC
4HDMI1_RX1+14NC
5GND15HDMI1_SCL_DDC
6HDMI1_RX1-16HDMI1_SDA_DDC
7HDMI1_RX0+17GND
8GND18HDMI1_5V
9HDMI1_RX0-19HDMI1_HOT_PLUG
10HDMI1_RXCLK+
Page 67
5-3
5. Wiring Diagram
CN602(to HDMI1)
5
1HDMI2_RX2+11GND
2GND12HDMI2_RXCLK-
3HDMI2_RX2-13CEC
4HDMI2_RX1+14ARC2_SIGLE
5GND15HDMI2_SCL_DDC
6HDMI2_RX1-16HDMI2_SDA_DDC
7HDMI2_RX0+17GND
8GND18HDMI2_5V
9HDMI2_RX0-19HDMI2_HOT_PLUG
10HDMI2_RXCLK+
CN603(to HDMI2)
6
1HDMI3_RX2+11GND
2GND12HDMI3_RXCLK-
3HDMI3_RX2-13CEC
4HDMI3_RX1+14NC
5GND15HDMI3_SCL_DDC
6HDMI3_RX1-16HDMI3_SDA_DDC
7HDMI3_RX0+17GND
8GND18HDMI3_5V
9HDMI3_RX0-19HDMI3_HOT_PLUG
10HDMI3_RXCLK+
CN1402_LAN
7
1LAN_TXD+5B2.5V
2B2.5V6LAN_RXD-
3LAN_TXD-7NC
4LAN_RXD+8GND
CN502(to Component&AV)
10
1GND9TEST_PR
2COMP2_Y_CVBS10GND
3INDENT_VIEDO211COMP_AV_SL_IN
4GND12TEST_SL
5COMP_PB13GND
6IDENT_COMP14COMP_AV_SR_IN
7GND15TEST_SR
8COMP_PR
CN1201(to Function/IR)
11
1IR14A5V
2GND15LED_STB
3GND16BT_WAKE
4FRAME_SYNC_IN17GND
5A3.3V18POWER_DET
6BT_SYNC19NC
7MSCL20BT_RESET
8GND21GND
9MSDA22WIFI_DP
10USB_BT_DP23WIFI_DM
11KEY_INPUT124B5V_DC_PW
12USB_BT_DM25WIFI_WOL
13KEY_INPUT226WIFI_RESET
CN302(to Speaker)
12
1R+3L+
2R-4L-
OP301(to Optical Jack)
8
1SPDIF_OUT3GND
2B5V_DC_PW
CN504_NRS
9
1GND5TEST_SR
2HP_AUD_SL_OUT6IDENT_HP
3HP_AUD_SR_OUT7GND
4TEST_SL
Page 68
5-4
5. Wiring Diagram
CN1401_FHD
13
1NC27EVEN_TX0-
2GND28GND
3FRC_SDA29ODD_TX4+
4FRC_PWM130ODD_TX4-
5FRC_SCL31ODD_TX3+
6FRC_PWM332ODD_TX3-
7FRC_PWM233GND
8TCON_SDA34ODD_TXCLK+
9PANEL_I2C_EN35ODD_TXCLK-
10BT_SYNC36GND
11UPDATE_CHK37ODD_TX2+
12TCON_SCL38ODD_TX2-
13GND39ODD_TX1+
14EVEN_TX4+40ODD_TX1-
15EVEN_TX4-41ODD_TX0+
16EVEN_TX3+42ODD_TX0-
17EVEN_TX3-43GND
18GND44GND
19EVEN_TXCLK-45GND
20EVEN_TXCLK+46FRC_PWM4
21GND47PANEL_13V_PW
22EVEN_TX2+48PANEL_13V_PW
23EVEN_TX2-49PANEL_13V_PW
24EVEN_TX1+50PANEL_13V_PW
25EVEN_TX1-51PANEL_13V_PW
26EVEN_TX0+
CN201(to Power board)
14
1A13V_PW7A13V_PW
2A13V_PW8SW_INVERTER
3GND9A13V_PW
4GND10OVD_LEVEL
5A13V_PW11
6SW_POWER_OUT12ANA_DIMMING
SMPS_FET_FAIL_
DETECT
Page 69
5-5
5. Wiring Diagram
SMPS Board
CNM803
1
CNL802
2
AC Line Fuse &
Power Connector
SMPS Board Pin Map
CNM803 (P-Dim Control from Main Board)
1
1A13V6PS_ON
2UD7A13V
3A13V8GND
4PWM_BLU9GND
5A13V10GND
CNL802 (to BLU)
2
1N.C9N.C
23+101+
33-111-
4N.C12N.C
5N.C13N.C
62+14N.C
72-15IF2
8N.C16IF1
Page 70
5-6
5. Wiring Diagram
5-3. Connector Functions
ConnectorFunction
CN201 ↔ CNM803Supply main power and dimming signal from IP Board to Main Board.
CN1401 ↔ CON3The LVDS signal transfered from Main Board to Panel .
- SUBJECT: A Sound Bar or A/V receiver connected to the TV does not play audio when the T V is playing
video from a streaming application.
- Symptoms:
o The TV speaker has sound.
o The Sound Bar or A/V receiver has sound when the TV is set to a different source including HDMI,
but fails to play sound when the TV is playing video from a streaming application such as Netflix.
o The streaming application is outputting Dolby Digital sound. If the Sound Bar or A/V receiver
doesn’t support Dolby Digital or DTS, the Sound Bar or receiver will not play the audio.
- REPAIR GUIDE:
1) Do Not Changeany parts.
2) Change the Audio Format in the TV’s menu to PC M while playing video from the video streaming
application.
- Play the video from the video streaming application.
- Go to Menu > Sound > Additional Settings and change the Audio Format to PCM. See t he
illustrations below and on the next page.
This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
individuals of possible dangers in attempting to service a product. Only experienced professional technic i ans should repair product s powered by electricity. Any
attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
bulletin is subject to change or update without notice.
Page 85
Symptom1
Symptom2
Symptom3
Symptom4
L4
13
01
L4
01
04
This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
individuals of possible dangers in attempting to service a product. Only experienced professional technic i ans should repair product s powered by electricity. Any
attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
bulletin is subject to change or update without notice.
Page 86
Image 1: Reinstall
Image 2: View Details
Symptom1
Symptom2
Symptom3
Symptom4
L7
01
04
L7
01
01
PRODUCT: LED TV
BULLETIN NUMBER: ASC20150601002
SERVICE BULLETIN
BULLETIN DATE: 06/01/2015
UN88JS9500FXZA, UN78JS9500FXZA, UN65JS9500FXZA, UN78JS9100FXZA, UN65JS9000FXZA,
UN55JS9000FXZA, UN48JS9000FXZA, UN78JS8600FXZA, UN65JS8500FXZA, UN55JS8500FXZA,
UN48JS8500FXZA, UN65JS850DFXZA, U
UN
o Netflix App freezes.
o Netflix App plays for a while. and then exits out to the TV source by itself.
o Netflix app is not available.
o Netflix app is not working.
- REPAIR GUIDE:
1) Do Not Changeany parts.
2) Update the TV Software to the latest version. Refer to Table 1.
(Note: Make sure to download the S/W file from SAMSUNG.COM prior to customer visit.)
3) Verify the Netflix version in View Details, and then reinstall the application if needed. Refer to Image 1 and Image 2.
oGo to SmartHub> Apps > My Apps. Highlight Netflix, and then press and hold the Enter button on the remote for 3
seconds
oSelect View Details to check the Netflix version number, and then select Reinstall to update/reinstall the application
This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by electricity. Any
attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
bulletin is subject to change or update without notice.
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