Congratulations on purchasing a BlackBerry® TourTM 9630 smartphone.
This
Basics Guide introduces you to Sprint Service and all the features of your new
BlackBerry
familiar with BlackBerry device technology, this guide is designed to make getting started
as easy as possible.
®
device. Whether you are a first-time BlackBerry device user or you are already
Get introduced to your BlackBerry device in
on page 1.
Follow the set-up instructions and get connected to the Nationwide Sprint Network
in
Setting Up Your BlackBerry 9630 on page 4.
Select and configure your email options in
on page 11.
Learn how to use your BlackBerry device’s basic functions, from making a phone
call and sending email to adding contacts and using Bluetooth, in
BlackBerry 9630 on page 15.
Learn about some of the entertaining options at your command, including
Sprint TV and Sprint Music Store, in
Getting to Know Your BlackBerry 9630
Setting Up Email on Your BlackBerry 9630
Using Your
Using Advanced Sprint Services on page 35.
i
Learn how to use your BlackBerry device’s international roaming capabilities,
6
7
8
from inserting a SIM card to making and receiving international calls, in
WorldwideSM Wireless Service on page 35.
Get a brief tutorial on your BlackBerry device’s screen icons, navigation, and
keyboard shortcuts in
Find answers to some of your questions – and find out how to learn even more – in
Frequently Asked Questions on page 67.
Before using your BlackBerry device or any accessories provided with the device,
Tip
please read the
included in the box. You can also find it on the
BlackBerry 9630 Basics and Shortcuts on page 57.
Safety and Product Information Guide, which is printed and
BlackBerry® User Tools CD.
Sprint
ii
Getting to Know Your BlackBerry 9630
Alt key
Type the alternate
character on a key
Trackball
Left Convenience key
Open the voice dialing
application
Left Shift key
Capitalize letters
Lock key
Lock the device/keyboard
Speakerphone key
Turn speakerphone
on or off during a call
Volume keys
Adjust the volume
Right Convenience key
Open an assigned application
Backspace/Delete key
Symbol key
Open the symbol list
End/Power key
Escape key
Right Shift key
Capitalize letters
Enter key
Headset jack
Micro-USB port
Mute key
Play/pause a media file
Mute a call
Send key
Menu key
The BlackBerry Tour 9630 Smartphone
Getting to Know Your Device
Getting to Know Your BlackBerry 96301
Navigating With Your BlackBerry 9630
End/Power key
End a call
Turn off the device
Return to the Home screen
Escape key
Move back a screen
Close a menu
Send key
Open the phone
Call a highlighted
phone number
Menu key
Open the menu in an
application
Trackball
Roll to move around a screen
Click (press) to select an item
Applications
Explore the many useful applications that your BlackBerry® device has to offer.
Here are a few to get you started:
Click
Setup Wizard in the Setup folder () to learn about typing, change options to
personalize your device, and set up your email address. The setup wizard also
provides links to information about common tasks.
Click
Email Settings in the Setup folder () to integrate one or more email addresses
or change BlackBerry
Click
Browser to visit Web pages, browse for download items, and set browser options.
Your BlackBerry device might have more than one browser.
Click
2Getting to Know Your BlackBerry 9630
Messages to view the messages list, compose new messages, and set
options for email messages.
®
Internet Service email options.
Click Camera to take a picture.
Video Camera
Click
Media
Click
Click
Options to find the main list of BlackBerry device options (including
in the
to view your saved videos, ring tones, pictures, and songs.
*
Applications
folder to record a video.
* **
setting the Convenience keys), Bluetooth settings, and wireless settings.
Contacts
Click
to view your contact list or to add new contacts or
Group Connect lists.
Help
Click
* Camera and Video Camera are not available in all BlackBerry Tour 9630 Smartphones.
** Before using the Video Camera, the microSD card must be properly inserted into the media card
holder. (The microSD card is preinstalled in your BlackBerry device. See page 29.)
to view help topics for your BlackBerry device.
Getting to Know Your Device
Getting to Know Your BlackBerry 96303
Setting Up Your BlackBerry 9630
1
2
3
4
5 6
Set-Up Checklist
Setting up your BlackBerry® device is easy. Follow these steps to get started:
Insert the Battery (page 5).
Charge the Battery (page 7).
Turn Your BlackBerry 9630 On (page 8).
Complete the Setup Wizard (page 8).
Connect to the Nationwide Sprint Network (page 9).
Set Up Your Sprint Voicemail (page 10).
4Setting Up Your BlackBerry 9630
Insert the Battery
1
WARNING
For more information on purchasing RIM approved batteries and accessories, please see
“Where can I buy accessories for my BlackBerry device?” on page 69.
To insert the battery:
Use only those accessories approved by Research In Motion (RIM). Using any
accessories not approved by RIM for use with this particular BlackBerry device
model might invalidate any approval or warranty applicable to the device, might
result in the non-operation of the device, and may be dangerous. See the Safety
and Product Information Guide included on the
was packaged with your BlackBerry device for more information about safe
battery usage.
BlackBerry® User Tools CD that
1. Press and hold the release button (1) and slide off the battery cover (2).
Setting Up Your BlackBerry 96305
Setting Up Your Device
2.
Insert the battery so that the metal contacts on the battery align with the metal contacts
on your BlackBerry device.
3. Slide the metal notches on the battery cover into the slots at the top of the device and
push down until the battery cover clicks into place.
If the battery is charged, your BlackBerry device should turn on. If the BlackBerry device
does not turn on, charge the battery.
6Setting Up Your BlackBerry 9630
Charge the Battery
2
1. Connect the small end of the travel charger to the micro-USB port on the side of your
BlackBerry device.
2. Depending on the type of travel charger that you received with your BlackBerry device,
slide the plug blade attachment into the power adapter or pull the plug blades down.
3. Plug the power adapter into a power outlet.
4. Charge the battery to full power.
Setting Up Your Device
Setting Up Your BlackBerry 96307
If you install the BlackBerry
3
End/Power key
4
Note
User Tools CD that was packaged with your BlackBerry device, you can charge
your BlackBerry device by connecting it to your computer. See “Can I charge my
BlackBerry device by connecting it to my computer?” on page 67 for more
information.
®
Desktop Software included on the BlackBerry
®
Turn Your BlackBerry 9630 On
䊳 To turn the BlackBerry
on the front of the device.
®
device on or off, press and hold the End/Power key ()
Complete the Setup Wizard
Your BlackBerry device features a setup wizard which is designed to help you learn about
typing, change options to personalize your BlackBerry device, and set up one or more
supported email addresses. The setup wizard takes approximately ten minutes to complete.
1. On the Welcome screen, read the setup wizard introduction and then roll the trackball
to highlight
Note
8Setting Up Your BlackBerry 9630
Continue. Click (press) the trackball to continue.
If you do not see the Welcome screen, press the Menu key () from the Home
screen, click
4. Follow the onscreen instructions to complete the setup wizard.
For more information about selecting and setting up your email options, please see
Note
“Setting Up Email on Your BlackBerry 9630” on page 11.
Connect to the Nationwide Sprint Network
When you turn on your BlackBerry device by pressing and holding the End/Power
key (), it should automatically connect to the Nationwide Sprint Network.
To connect to the network successfully, your Sprint service must be active, and you must
be in a Nationwide Sprint Network service area. For more information about wireless
coverage indicators, please see the chart on page 62.
If your BlackBerry device is on but the wireless radio is turned off (the coverage indicator
reads ), you can turn the radio on and connect to the network by clicking
Connections () and selecting Mobile Network.
Setting Up Your BlackBerry 96309
Manage
Setting Up Your Device
Using Your BlackBerry 9630 Without a Wireless Connection
6
When your BlackBerry device is not connected to a wireless network (or if the wireless
radio is turned off) you can continue to use features that do not require a connection to a
network. For example, you can type and save draft email messages, manage tasks, or use
the calculator.
Set Up Your Sprint Voicemail
Sprint voicemail is designed to transfer all unanswered calls to your BlackBerry device
to your voicemail, whether your BlackBerry device’s phone is in use or turned off. You
should set up your voicemail and personal greeting as soon as your BlackBerry device
is activated.
1. From the Home screen, press and hold .
2. Follow the system prompts to:
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
䡲 Choose whether or not to activate One-Touch Message Access (a feature that lets
you access messages simply by pressing and holding , bypassing the need for you
to enter your passcode).
Voicemail Passcode
Note
Sprint strongly recommends that you create a passcode when setting up your
voicemail to protect against unauthorized access. Without a passcode, anyone who
has access to your device is able to access your voicemail messages.
10Setting Up Your BlackBerry 9630
Setting Up Email on Your BlackBerry 9630
Choosing Your Email Setup Option
To begin sending and receiving email messages on your BlackBerry device, you must
set up your BlackBerry device with a supported email account (up to 10 supported
accounts). The
through the process. The following options will be available:
BlackBerry Internet Service Option
Use this option to create a new email address for your BlackBerry device or to associate
your BlackBerry device with one or more (up to 10) existing email addresses. This option is
most common for individual users.
Select the
BlackBerry device and follow the prompts.
BlackBerry Enterprise Server Option
Use this option to associate your BlackBerry device with a Microsoft® Outlook® work email
account, IBM
and to take advantage of advanced capabilities for wireless data synchronization.
If your administrator has provided you with an activation password, select the
work email account with a BlackBerry Enterprise Server option in the setup wizard on your
BlackBerry device. If you do not have an enterprise activation password, contact your
system administrator.
BlackBerry Desktop Redirector Option
Use this email setup option to associate your BlackBerry device with a Microsoft Outlook
(Workgroup Installation) email account. You can set up email using this option by installing
the BlackBerry
Setup Wizard (see “Complete the Setup Wizard” on page 8) guides you
I want to create or add an email address option in the setup wizard on your
®
Lotus Notes® work email account, or Novell® GroupWise® work email account
I want to use a
®
Desktop Software and selecting the BlackBerry Desktop Redirector option. If
Setting Up Email
Setting Up Email on Your BlackBerry 963011
you use this email setup option, you must keep your computer turned on to receive your
email messages.
Using the BlackBerry Internet Service Option
You can set up for email using the setup wizard on your BlackBerry device.
To set up for email, you may be required to create a BlackBerry user name and password.
The first time that you log in, you can add a supported email address, create a BlackBerry
email address, or do both.
䢇 Add an email address if you have an existing, supported email account (up to 10) that
you want to access from your BlackBerry device.
䢇 Create a BlackBerry email address if you do not have another existing, supported email
account, or if you need an additional email address that you can use to send and receive
email messages.
To set up your email account(s) from your BlackBerry device:
1. In the setup wizard, on the email setup screen, select the I want to create or add an email
address option and then click Next.
2. Click Next to open the BlackBerry Internet Service setup application on your
BlackBerry device.
3. If necessary, click Create New Account.
4. Carefully review the Legal Terms and Conditions. If you agree, click Yes and then click
I Agree.
5. If necessary, type the login information and click Next.
䡲 User name: Type a user name of your choice for the BlackBerry Internet Service setup
application.
䡲 Password: Type a login password of six or more characters, and repeat it in the
Confirm Password field.
6. Write down your user name and password and keep the information in a safe place.
12Setting Up Email on Your BlackBerry 9630
7. Follow the onscreen prompts to add an email address and complete the setup.
8. To log out of the email setup website and return to the setup wizard, click Log Out
or
Close.
Using the BlackBerry Enterprise Server Option
If your system administrator has provided you with an Enterprise Activation password, you
can set up your supported email account directly from your BlackBerry device.
To use Enterprise Activation from your BlackBerry device:
1. In the setup wizard, on the email setup screen, select the I want to use a work email
account with a BlackBerry Enterprise Server option and then click Next.
2. Type your supported corporate email account address.
3. Type the Enterprise Activation password provided by your system administrator, and
then click
Activate.
4. To log out of the email setup area and return to the setup wizard, click Log Out.
Using the BlackBerry Desktop Redirector Option
If you do not have access to a BlackBerry Enterprise Server and you want to associate your
BlackBerry device with a corporate Microsoft Outlook (Workgroup Installation) email
account, you can install the BlackBerry
associate your BlackBerry device with that email account.
䊳 To install the BlackBerry Desktop Redirector, select BlackBerry Desktop Redirector as
your message redirection option when installing the BlackBerry
See “Installing the BlackBerry Desktop Software” on page 32 for more information
about installing the software.
®
Desktop Redirector software on your computer to
®
Desktop Software.
Setting Up Email
Setting Up Email on Your BlackBerry 963013
Note
When using the BlackBerry Desktop Redirector, your computer must be on and the
BlackBerry Desktop Redirector must be active to send and receive messages on
your BlackBerry device.
Finding More Information
See the BlackBerry Internet Service Online Help for more information about adding
supported email accounts, creating a BlackBerry email address, or managing email
settings and message delivery options.
To v i ew t he BlackBerry Internet Service Online Help, log into the BlackBerry Internet
Service website at
Note
www.sprint.blackberry.com and click the Help link.
If you log into the BlackBerry Internet Service website using a browser on your
BlackBerry device, click the
Help link on the Web page.
14Setting Up Email on Your BlackBerry 9630
Using Your BlackBerry 9630
Now that you have your BlackBerry® device set up and ready to use, you can start taking
advantage of all the features of your BlackBerry device. This section outlines many of the
basic features of your BlackBerry device. For complete details, click
your complete user guide on the
BlackBerry® User Tools CD that was packaged with your
BlackBerry device.
Here’s a list of basic features to get you started:
⽧ Making and Answering Phone Calls (page 16)
⽧ Voicemail (page 19)
⽧ Entering Text (page 20)
⽧ Sending Email Messages (page 21)
⽧ Sending Text Messages (SMS) (page 22)
⽧ Sending PIN Messages (page 22)
⽧ Contacts (page 23)
⽧ Calendar (page 23)
⽧ Camera (page 25)
⽧ Video Camera (page 26)
⽧ Going to Web Pages (page 27)
⽧ Setting a BlackBerry 9630 Password (page 27)
⽧ Locking and Unlocking the BlackBerry 9630 (page 28)
⽧ Inserting a microSD Card (page 29)
⽧ Location Settings (page 30)
⽧ Using Bluetooth With Your BlackBerry 9630 (page 31)
⽧ Installing the BlackBerry Desktop Software (page 32)
⽧ Finding Help With Other Features (page 34)
Help () or access
Using Your Device
Using Your BlackBerry 963015
Making and Answering Phone Calls
Making a Phone Call
䊳 On the Home screen or on the phone screen, type a phone number and press the
Send key (). To end the call, press the End/Power key ().
Press the Send key on any screen to open the phone screen.
Note
䊳 Select a contact, call log, or phone number link on any screen and press the Send
key () to make a call.
Answering a Phone Call
䊳 To answer an incoming call, click Answer or press the Send key ().
To end the call, press the
In-Call Options
During an active call, press to display a menu of available in-call options, which may
include
Hold, Add Participant, Swap, Join Conference, Enhance Call Audio, Mute, Notes, New
Call, Call Voice Mail, Activate Speakerphone/Handset, View Contacts, View Calendar, View
Messages, Switch Application, and Home Screen.
Using the Mute Option
䊳 To mute the microphone during a call, press the Mute key on the top of the BlackBerry
device or click the trackball and then click
the
Mute key again or click the trackball and then click Turn Mut e Of f.
Using the Speakerphone
䊳 To turn the speakerphone on or off during a call, press the Speakerphone key ( ).
End/Power key ().
Mute. To turn the microphone back on, press
16Using Your BlackBerry 9630
Call Waiting
To answer an incoming call waiting call:
䊳 When you hear the tone and see the “Waiting Call” message, press the
Send key () to answer the incoming call and put the other call on hold.
To switch between calls:
䊳 Click the trackball and then click Flash.
Call Forwarding
To forward all incoming calls to another number:
1. Press > > Options > Call Forwarding.
2. Do one of the following:
䡲 To forward all calls to a call forwarding number, click All Calls and then set the
Forward All Calls field to a call forwarding number.
䡲 To forward only unanswered calls:
● Click All Calls and then set the Forward All Calls field to Do Not Forward.
● Click Busy, No Answer, or Unreachable, and then set the If Busy, If No Reply, or
If Unreachable fields to a call forwarding number.
3. Press and then click Save.
To deactivate Call Forwarding:
1. Press > > Options > Call Forwarding.
2. Click Forward All Calls > Do Not Forward,
3. Press and then click Save.
You are charged a higher rate for calls you have forwarded.
Note
Using Your Device
Using Your BlackBerry 963017
Adding and Changing Call Forwarding Numbers
To add a call forwarding number:
1. Press > > Options > Call Forwarding.
2. Press and then click New Number.
3. Type a phone number and press the Enter key ().
4. Press and then click Close.
To change a call forwarding number:
1. Press > > Options > Call Forwarding.
2. Press and then click Edit Numbers.
3. Highlight a number and press > Edit.
4. Change the phone number and press the Enter key ().
5. Press and then click Close.
Making Emergency Calls
Your BlackBerry device is designed to make emergency calls even when it is locked, when
your account is restricted, or, depending on the country you’re in, when no SIM card is
inserted, provided you are within range of a compatible wireless network.
To make an emergency call:
䊳 Dial the emergency access number for the country you are in (for example 911 in the
U.S. or
112 in countries that are part of the European Union), and then press .
To make an emergency call if your BlackBerry device is locked:
䊳 Press , click Emergency, and then click Yes .
18Using Your BlackBerry 9630
Enhanced 911 (E911) Information
Your BlackBerry device features an embedded Global Positioning System (GPS) chip
necessary for utilizing E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your BlackBerry device begins
to seek information to calculate your approximate location. Depending on several variables,
including availability and access to satellite signals, it may take up to 30 seconds or more to
determine and report your approximate location.
IMPORTANT
Note
Always report your location to the 911 operator when placing an
emergency call.
Safety Answering Points (PSAPs) may not be equipped to receive GPS
location information from your BlackBerry device.
The GPS feature on your BlackBerry device can help emergency personnel
determine your location in instances where you are in a wireless coverage area, your
device is able to communicate with a GPS-enabled satellite, and your emergency
response center is equipped to process such information.
Some designated emergency call takers, known as Public
Voicemail
For information about setting up voicemail on your BlackBerry device, see “Set Up
Note
Your Sprint Voicemail” on page 10 for details.
New Voicemail Message Alerts
When you receive a new voice message, your BlackBerry device alerts you and prompts
you to call your voicemail.
Using Your Device
Using Your BlackBerry 963019
Retrieving Your Voicemail Messages
You can review your messages directly from your BlackBerry device or from any other
touch-tone phone.
Using Your BlackBerry 9630 to Access Your Voicemail Messages
䊳 From the phone screen, press and then click Call Voice Mail. (Your BlackBerry
device will dial your voicemail box.) If prompted, enter the passcode to access your
voicemail.
Using Another Phone to Access Your Voicemail Messages
1. Dial your wireless phone number.
2. When your voicemail answers, press the asterisk key (
3. Enter your voicemail passcode to access your voicemail.
).
*
Voicemail Options
When you are connected to your voicemail box, follow the spoken instructions to set your
voicemail options, including enabling or disabling Expert Mode, setting up group
distribution lists, selecting reply options, and recording an extended absence greeting.
Entering Text
Entering text on your BlackBerry device works the same as entering text on any full
keyboard. Here are a few tips to help you along the way.
Typing Tip s
䢇 To capitalize a letter, hold the letter key until the capitalized letter appears or press the
key and the letter key.
20Using Your BlackBerry 9630
䢇 To type the alternate character on a key, press the key and the character key. For
example, to type a question mark (?), press the key and then press .
䢇 To type a symbol, press the key. To view more symbols, press the key again.
Type the letter that appears below the symbol.
䢇 To type an accented or special character, press and hold the letter key and roll the
trackball left or right. Release the letter key when the accented or special character
appears. For example, to type
ü, press and hold and roll the trackball to the left until ü
appears.
䢇 To turn on NUM lock, press the key and press the key. To turn off NUM lock,
press the key.
Sending Email Messages
You must set up a supported email account (up to 10) to use with your BlackBerry device
before you can send and receive email messages. See “Setting Up Email on Your
BlackBerry 9630” on page 11 for more information.
1. Click Messages () to display a message list, and then press .
2. Click Compose Email.
3. In the To field, type an email address or a contact name.
4. Type a message, click the trackball, and then click Send.
If you have set up more than one supported email account on your BlackBerry
Note
device, you can select an account to send the message from. At the top of the
message, in the
account appears.
Accessing Email Messages
1. Click Messages () to display a message list.
2. Highlight a message and click the trackball to display the message.
Send Using field, press the Space key until the preferred email
Using Your Device
Using Your BlackBerry 963021
Sending Text Messages (SMS)
You can send text messages (SMS) to up to 10 recipients.
1. Click Messages () and then press .
2. Click Compose SMS.
3. In the To field, do one of the following:
䡲 Type an email address.
䡲 Type a compatible phone number (include country code and area code).
䡲 Type a contact name.
䡲 Type part of a contact name and then click the desired contact.
4. Type a message, and then press and click Send.
Sending PIN Messages
A personal identification number (PIN) uniquely identifies each BlackBerry device on the
network. If you know the PIN of another BlackBerry device user, you can send a PIN
message to that person. To find your PIN, click
screen.
1. Click Messages () to display the messages list, and then press .
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message and then click the trackball.
5. Click Send.
Options () > Status from the Home
22Using Your BlackBerry 9630
Contacts
Adding Contacts
1. Click Contacts () to display the contacts list, and then press .
2. Click New Contact.
3. Type the contact information, click the trackball, and then click Save.
If you have installed BlackBerry® Desktop Manager software on your computer (see
Note
“Installing the BlackBerry Desktop Software” on page 32), you can also add Contacts
by connecting your BlackBerry device to your computer and synchronizing with a
compatible Personal Information Management (PIM) address book. See the
BlackBerry Desktop Manager Online Help for details.
If you have contacts saved on your SIM card, you can copy them to your BlackBerry
Tip
device’s contacts list. From the contacts list, press
Copy All To Contacts (to copy all entries) or Add to Contacts (to copy an individual
entry). To copy individual contacts from the BlackBerry device contact list to your SIM
card, highlight a contact and then press
> SIM Phone Book >>
> Copy to SIM Phone Book.
Calendar
Adding an Appointment
1. Click Calendar () to display the calendar view, and then press .
2. Click New.
3. Type the appointment details.
4. Click the trackball, and then click Save.
Using Your Device
Using Your BlackBerry 963023
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