Consejo: Para encontrar esta guía para usuarios en español,
por favor visita a
Support > Phones & Devices.
To find this user guide in Spanish, please visit
www.sprint.com and click Support > Phones &
Devices
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apply to third-party applications. Third-party applications may
access your personal information or require Sprint to disclose
your customer information to the third-party application
provider. To find out how a third-party application will collect,
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SPH-M380_UG_ED01_LH_051111_F7
www.sprint.com y haz clic en
.
Table of Contents
Tip: Looking for something? If you don’t see it in the headings
This User Guide introduces you to Sprint® service and
all the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Using Your Phone
⽧ Section 3: Sprint Service Features
⽧ Section 4: Safety and Warranty Information
Note: Because of updates in your device’s software, this
guide may not be the most current version for your
device. Visit
to access the most recent version of the user guide.
www.sprint.com and sign on to My Sprint
WARNING: Please refer to the Important Safety Information
section on page 154 to learn about information
that will help you safely use your phone. Failure to
read and follow the Important Safety Information
in this phone guide may result in serious bodily
injury, death, or property damage.
The following table outlines your phone’s menu
structure. For more information about using your
phone’s menus, see “Navigating Through the Menus”
on page 20.
To exit an active menu and return to the previous page:
1: Phone Information 2: Memory status
3: Airplane Mode4: Location
5: Net Guard6: One Hand Operation
7: TTY8: Ignore with Text
9: Touch Sensitivity 10: Text Entry
11: Language12: Update Data Profile
13: Update Software 14: Update PRL
15: Text Message Blocking
6: Bluetooth
1: Bluetooth (On/Off) 2: Visibility
3: Trusted devices 4: Device info
5: Device name
7: Web Browser
1: Launch Page2: Clear Cache
3: Clear Cookies4: Clear History
Once the call has been ended, touch the
corresponding onscreen button to activate a feature:
1: Redial2: Save
3: Done
v
Section 1
Getting Started
⽧ Setting Up Your Phone (page 2)
1A. Setting Up Service
⽧ Activating Your Phone (page 4)
⽧ Setting Up Your Voicemail (page 6)
⽧ Sprint Account Passwords (page 6)
⽧ Getting Help (page 7)
Setting Up Your Phone
1. Remove the battery cover.
䡲 Place your fingernail in the opening and firmly
“pop” the cover off the device (1).
䡲 While applying pressure, slide the cover towards
the camera lens (2).
21A. Setting Up Service
2. Install the battery.
䡲 Insert the battery into the opening on the back of
the phone, making sure the connectors align (3).
Gently press down to secure the battery (4).
䡲 Position the battery cover (5) and firmly slide it
down until you hear a click (6).
3. Press to turn the phone on.
3
4
6
5
䡲 Your phone will turn on, search for Sprint service,
and then show the Unlock screen.
䡲 If your phone is not yet activated, or if it is locked,
see “Activating Your Phone” on page 4 for more
information.
Setting Up Service
1A. Setting Up Service3
4.
972-123-4567
TALK
Unlock Screen
Make your first call.
䡲 Press and touch . Use the onscreen
Dialer
dialpad to enter a phone number.
䡲 Touch . (The phone number appears in
the button.)
WARNING: If your phone has a touchscreen display,
please note that a touchscreen responds best to
a light touch from the pad of your finger. Using
excessive force or a metallic object when
pressing on the touchscreen may damage the
tempered glass surface and void the warranty.
See “4B. Manufacturer’s Warranty” on page 163.
Note: Your phone’s battery should have enough charge for
your phone to turn on and find a signal, set up your
voicemail, and make a call. You should fully charge
your battery as soon as possible.
Note: To unlock your phone from this screen, touch and
drag the screen up.
41A. Setting Up Service
Activating Your Phone
䢇 If you purchased your device at a Sprint Store, it is
probably activated and ready to use.
䢇 If you received your device in the mail and it is for a new
Sprint account or a new line of service, it is designed to
activate automatically. To confirm your activation,
make a phone call.
䢇 If you received your device in the mail and you are
Main
activating a new device for an existing number on your
account, (you’re swapping phones), you can activate
on your computer online or directly on your phone.
䡲 Activate on your computer:
● Go to sprint.com/activate and follow the
instructions.
䡲 Activate on your phone:
Important: For security reasons, you will need your Sprint
phone number and PIN to use this activation
method.
1. Turn on your new phone. (Make sure the old one is
turned off.) Your phone will automatically attempt
Hands-Free Activation.
Note: Your phone will need to complete one hands-free
activation attempt before you can continue.
2. Tap Activate to override auto-activation and start
the manual activation wizard.
Note: If you don’t override Hands-Free Activation, your phone
will attempt to auto activate five times. Wait for
appear on your screen. Tap
Activate.
Retry and then tap
Retry to
3. Follow the on-screen prompts to complete the
activation process.
4. After you have completed the wizard, make a
phone call to confirm your activation.
If your device is still not activated or you do not have
access to the Internet, contact Sprint Customer
Service at
Tip: Do not press while the device is being activated.
1-888 -211-4727 for assistance.
Pressing cancels the activation process.
Note: If you are having difficulty with activation, contact Sprint
Customer Service by dialing
other phone.
1-888- 211-4727 from any
Using Device Self Service
This built-in service can allows you to activate your
phone manually via a Web-enabled UI.
1. Press and touch Main () >Settings >
Device Self Service.
2. Follow the onscreen prompts to manually activate
your new phone.
1A. Setting Up Service5
Setting Up Service
Unlocking Your Phone
Dialer
䊳 Press to reveal the unlock screen (see
page 4).
– or –
Slide open the QWERTY keyboard or unlock the
phone and reveal the most recent menu screen.
Setting Up Your Voicemail
Your phone automatically transfers all unanswered
calls to your voicemail, even if your phone is in use or
turned off. You should set up your Sprint Voicemail and
personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized
access.
1. Press and touch .
2. Press and hold .
– or –
1
Tou ch
61A. Setting Up Service
> .
3. Follow the system prompts to:
䡲 Create your password.
䡲 Record your name announcement.
䡲 Record your greeting.
Note: Voicemail Password
Sprint strongly recommends that you create a
password when setting up your voicemail to protect
against unauthorized access. Without a password,
anyone who has access to your phone is able to
access your voicemail messages.
For more information about using your voicemail, see
“Voicemail” on page 112.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to
your personal account information, your voicemail
account, and your data services account. To ensure
that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account Username and Password
If you are the account owner, you will create an account
username and password when you sign on to
www.sprint.com. (Click Need to register for access? to get
started.) If you are not the account owner (if someone
else receives the bill for your Sprint service), you can
get a sub-account password at
www.sprint.com.
Voicemail Password
You’ll create your voicemail password (or passcode)
when you set up your voicemail. See “Setting Up Your
Voicemail” on page 6 for more information on your
voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an
optional data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords,
sign on to
Service at
www.sprint.com or call Sprint Customer
1-888 -211-4727.
Getting Help
Managing Your Account
Online: www.sprint.com
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint
service plan).
䢇 View and pay your bill.
䢇 Enroll in Sprint online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest Sprint phones.
䢇 View available Sprint service plans and options.
䢇 Learn more about data services and other products
like games, ringers, screen savers, and more.
1A. Setting Up Service7
Setting Up Service
From Your Phone’s Dialer
Dialer
*2
1. Press and touch .
2. Use the onscreen dialpad to enter one of the
following phone numbers.
䡲 Touch to check minute usage
*4
and account balance.
䡲 Touch to make a payment.
䡲 Touch to access a summary of
*3
your Sprint service plan or get answers to other
questions.
䡲 Touch to add a new line of
*7
service, upgrade your phone, purchase
accessories, or access other account services.
Sprint 411 gives you access to a variety of services and
information, including residential, business, and
government listings; movie listings or showtimes;
driving directions, restaurant reservations, and major
local event information.
You can get up to three pieces of information per call,
and the operator can automatically connect your call at
no additional charge. There is a per-call charge to use
Sprint 411, and you will be billed for airtime.
1. Press and touch .
2. Use the onscreen dialpad to enter
and touch .
411
Dialer
Sprint Operator Services
Dialer
0
Sprint Operator Services provides assistance when you
place collect calls or when you place calls billed to a
local telephone calling card or third party.
1. Press and touch .
2. Use the onscreen dialpad to enter and touch
For more information or to see the latest in products
and services, visit us online at
.
www.sprint.com.
Setting Up Service
1A. Setting Up Service9
Section 2
Using Your Phone
⽧ Your Phone (page 12)
2A. Phone Basics
Portrait Mode
9. Volume
Button
3. Display Screen
12. Accessories/
Power Cable
Jack
11. Microphone
10. microSD Slot
(under battery cover)
1. Earpiece
1. Earpiece
13. Camera Button
15. Power/Lock Button
14. Front Indicator
Light (LED)
5. Back Key
6. Phone Functions Key
16. Headset Jack
7. Camera Lens 8. Speaker
4. Main Functions
Key
2. Signal Strength
Indicator
⽧ Viewing the Display Screen (page 15)
⽧ Turning Your Phone On and Off (page 16)
⽧ Battery and Charger (page 17)
⽧ Navigating Through the Menus (page 20)
⽧ Displaying Your Phone Number (page 26)
⽧ Making and Answering Calls (page 26)
⽧ Entering Text (page 34)
Tip: Phone Software Upgrades – Updates to your phone’s
software may become available from time to time.
Sprint will automatically upload critical updates to your
phone. You can also use the menu to check for and
download updates.
• Press
> Main > Settings > General > Update
Software to search for and download available
updates.
Your Phone
122A. Phone Basics
Key Functions
1. Earpiece lets you hear the caller and automated
prompts.
2. Signal Strength Indicator represents the signal
strength by displaying bars. The more bars
displayed, the better the signal strength.
3. Display Screen displays all of the information
needed to operate your phone, such as the call
status, the Contacts list, the date and time, and the
signal and battery strength.
4. Main Functions Key () allows you to access your
phone’s Main Functions menu, such as Favorites,
Main, Fun, and Web.
5. Back Key () returns you to the previous
menu. This key also allows you to return to the
previous page in the Web browser during your
data session.
6. Phone Functions Key () allows you to access
your Phone Functions menu, such as Speed Dial,
Contacts, Recent, and Dialer.
7. Camera Lens, as part of the built-in camera, lets
you take pictures.
8. Speaker lets you hear the different ringers and
sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
9. Volume Button allows you to adjust the ringer
volume or adjust the voice volume during a call.
The volume button can also be used to scroll up or
down to navigate through the different menu
options.
10. microSD Card Slot lets you use a microSD card to
expand the memory of your phone. It’s located in
the rear cover, allowing you to store images, music,
and voice data in your phone.
11. Microphone allows other callers to hear you clearly
when you are speaking to them.
12. Accessories/Power Cable Jack allows you to
connect a power cable or a USB cable.
CAUTION! Inserting an accessory into the incorrect
jack may damage the phone.
13. Camera Button () lets you take pictures.
14. Front Indicator Light (LED) shows your phone’s
connection status at a glance.
2A. Phone Basics13
Phone Basics
15.
Landscape Mode
Power/Lock Button () lets you turn it on or off,
or lock/unlock the phone. While in a menu, it
returns the phone to the unlock screen and
cancels your input. When you receive an incoming
call, press
to enter silent mode and mute
the ringer.
16. Headset Jack allows you to plug in either a stereo
headset or an optional headset for convenient,
hands-free conversations.
CAUTION! Inserting an accessory into the incorrect
jack may damage the phone.
Landscape Phone Features
17. QWERTY keyboard provides a retractable
alphanumeric character keyboard layout.
18. Fn (Function) Key toggles to access the blue
numbers/symbols on the QWERTY keyboard.
19. Shift Key lets you toggle alphabet characters
between mixed case, uppercase and lowercase.
Character case remains as selected until the Shift
key is pressed again.
142A. Phone Basics
24. Delete
Key
17. QWERTY
Keyboard
18. Fn Key
19. Shift Key
20. Emoticon Key
21. Symbol Key
20. Emoticon Key lets you insert emoticons into your
message.
22. Space Key
23. Enter/
OK Key
21. Symbol Key lets you access symbol characters.
22. Space Key lets you add spaces between words
and characters.
23. Enter/OK Key lets you perform the function
highlighted in the current menu. Press to enter
additional lines of text.
24. Delete Key deletes characters from the display in
text entry mode. When in a menu, pressing
returns you to the previous menu. This key also
allows you to return to the previous screen in a
data session.
Viewing the Display Screen
Your phone’s display screen provides information
about your phone’s status and options. This list
identifies the symbols you’ll see on your phone’s
display screen:
Status Bar – Service Icons
Signal Strength – Shows your current signal
strength. (More bars = stronger signal.)
No Service – Your phone cannot find a usable
signal.
Roaming – Your phone is “roaming” off the
Nationwide Sprint Network.
Data Service Status – Sprint 1xRTT data service
status.
Status Bar – Service Icons
Data Service Transmitting – Sprint 1xRTT data
service is available and data is being
transmitted. When active, the icon is animated.
Data Service Receiving – Sprint 1xRTT data
service is available and data is being received.
When active, the icon is animated.
Data Service Unavailable – Data service is
currently unavailable or dormant.
Status Bar – Status Icons
Battery Strength – Shows your current battery
charge level. (Icon shown is fully charged.)
Battery Strength Low – Shows your current
battery charge level has only 20% charge
remaining.
Battery Strength Critical – Shows your current
battery charge level has only 3% charge
remaining.
Ringers – Ringer volume is set between Levels
1 - 8.
2A. Phone Basics15
Phone Basics
Status Bar – Status Icons
Beep – Ringer volume is set to Beep-1.
Vibrate All – The ringer is set to vibrate only.
Silence All – All incoming sounds are turned off.
Alarm – An upcoming alarm event is scheduled.
Status Bar – Messaging Icons
Message Indicator – You have new text
messages. (It also indicates when you have a
missed call, a voicemail message, Calendar
event, Alarm, Email, Picture Mail, or Text
Message.)
Turning Your Phone On and Off
Bluetooth Active – Bluetooth technology is
active and enabled.
Bluetooth Searching – Phone is searching for
available (visible) Bluetooth devices.
Bluetooth Connected – Bluetooth device is
connected to a wireless headset.
162A. Phone Basics
Turning Your Phone On
䊳 Press , located on the top of the phone.
Once your device is on, it may display “No Service.”
When your phone finds a signal and an available
network, you are ready to begin making and receiving
calls.
If your phone is unable to find a signal after 15 minutes
of searching, a Power Save feature is automatically
activated. When a signal is found, your phone
automatically returns to standby mode.
In Power Save mode, your phone searches for a signal
periodically without your intervention. You can also
initiate a search for Sprint service by pressing any key
(when your phone is turned on).
When a signal is found, your phone automatically
returns to the unlock screen. (You can also initiate a
search for Sprint service by pressing any key when
your phone is turned on.)
Tip: The Power Save feature conserves your battery power
when you are in an area where there is no signal.
Turning Your Phone Off
䊳 Press and hold for two seconds until you
see the powering down animation on the display
screen.
Your screen remains blank while your phone is off
(unless the battery is charging).
Battery and Charger
WARNING: Use only Sprint-approved or Samsung-approved
Sprint-approved or Samsung-approved batteries and
accessories can be found at Sprint Stores or through
Samsung; or call 1-866-866-7509 to order. They’re also
available at
Battery Capacity
Your phone is equipped with a Lithium Ion (Li-Ion)
battery. It allows you to recharge your battery before it is
fully drained. The battery provides up to 5.8 hours of
continuous digital talk time.
At 20% of charge capacity, the battery icon is displayed
(). At 3% of charge capacity, there are only a few
minutes of talk time left, the phone sounds an audible
alert, blinks, and displays a critical charge icon (),
and then turns off.
batteries and chargers with your phone. The
failure to use a Sprint-approved or Samsungapproved battery and charger may increase the
risk that your phone will overheat, catch fire, or
explode, resulting in serious bodily injury, death,
or property damage.
www.sprint.com.
2A. Phone Basics17
Phone Basics
Note: Long backlight settings, searching for service, vibrate
mode, browser use, and other variables may reduce
the battery’s talk and standby times.
Tip: Watch your phone’s battery level indicator and charge the
battery before it runs out of power.
Installing the Battery
䊳 See “Setting Up Your Phone” on page 2.
Removing the Battery
1. Make sure the power is off so that you don’t lose
any stored numbers or messages.
2. Press the battery cover and slide it towards the
camera lens and slide the cover off.
3. Carefully remove the battery from the phone using
steps (1) and (2) in the illustration.
182A. Phone Basics
WARNING: Do not handle a damaged or leaking Li-Ion
battery as you can be burned.
Charging the Battery
Keeping track of your battery’s charge is important. If
your battery level becomes too low, your phone
automatically turns off, and you will lose any
information you were just working on.
Always use a Sprint-approved or Samsung-approved
desktop charger, travel charger, or vehicle power
adapter to charge your battery.
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