Samsung SPH-M270 User Guide

SPH-M270

MOBILE PHONE
User Guide
Please read this manual before operating your
phone and keep it for future reference
Intellectual Property
All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to the SAMSUNG Phone, including but not limited to, accessories, parts, or software relating there to (the “Phone System”), is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes, but is not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers.
Open Source Software
Some software components of this product incorporate source code covered under GNU General Public License (GPL), GNU Lesser General Public License (LGPL), OpenSSL License, BSD License and other open source licenses. To obtain the source code covered under the open source licenses, please visit:
http://opensource.samsung.com
.
Disclaimer of Warranties; Exclusion of Liability
EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT "AS IS", AND SAMSUNG MAKES NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE; THE DESIGN, CONDITION OR QUALITY OF THE PRODUCT; THE PERFORMANCE OF THE PRODUCT; THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN; OR COMPLIANCE OF THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING THERETO. NOTHING CONTAINED IN THE INSTRUCTION MANUAL SHALL BE CONSTRUED TO CREATE AN EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT. IN ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM
VMU_SPH-M270_UM_Eng_LF6_TE_071412_F4
THE BREACH OF THE EXPRESS WARRANTY, INCLUDING INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR BENEFITS.
SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS, OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE.
USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR DEVICE AND APPLICATIONS TO WORK IMPROPERLY.
Samsung Telecommunications America (STA), LLC
Headquarters: 1301 E. Lookout Drive Richardson, TX 75082
Customer Care Center: 1000 Klein Rd. Plano, TX 75074 Toll Free Tel: 1.888.987.HELP (4357)
Internet Address:
http://www.samsung.com
©
2012 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung
Electronics Co., Ltd. Do you have questions about your Samsung Mobile Phone?
For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System)
www.samsung.com/us/support
at:
Nuance®, VSuite, T9® Text Input, and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc., or its affiliates in the United States and/or other countries.
Access and netFront are trademarks or registered trademarks of ACCESS Co., Ltd. in Japan and other countries.
©2012 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All product and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated. Appearance of the device may vary.
®
and the Virgin signature logo are registered trademarks of Virgin Enterprises Limited and are
VIRGIN used under license. payLo™ and the payLo logo are trademarks of Virgin Mobile USA, L.P.

Table of Contents

Section 1: Getting Started ................3
Installing the Battery . . . . . . . . . . . . . . . . . . . . 3
Turning the Phone On . . . . . . . . . . . . . . . . . . . 4
Section 2: Understanding
Your Phone .....................................5
Features of Your Phone . . . . . . . . . . . . . . . . . 5
Front View - Closed . . . . . . . . . . . . . . . . . . . . 5
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Front View - Open . . . . . . . . . . . . . . . . . . . . . 6
Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Functional Keys . . . . . . . . . . . . . . . . . . . . . . . 7
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section 3: My Account ....................14
Create your Account and Pick Your Plan . . . . 14
Activating Your Device . . . . . . . . . . . . . . . . . 14
Additional Information . . . . . . . . . . . . . . . . . 14
Managing Your Account . . . . . . . . . . . . . . . . 15
Section 4: Calling ............................16
Displaying Your Phone Number . . . . . . . . . . 16
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . 16
Answering Calls . . . . . . . . . . . . . . . . . . . . . . 17
Options During a Call . . . . . . . . . . . . . . . . . . 17
Sending Calls to Voicemail . . . . . . . . . . . . . . 18
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . 18
Options After a Call Ends . . . . . . . . . . . . . . . 18
Emergency Calling . . . . . . . . . . . . . . . . . . . . 19
Using Speakerphone . . . . . . . . . . . . . . . . . . 20
Using Pauses . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Abbreviated Dialing . . . . . . . . . . . . . . . 21
Using Contacts Match . . . . . . . . . . . . . . . . . . 21
Plus (+) Code Dialing . . . . . . . . . . . . . . . . . . 21
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Missed Call Alerts . . . . . . . . . . . . . . . . . . . . . 23
Section 5: Contacts .........................24
Accessing Contacts . . . . . . . . . . . . . . . . . . . 24
Adding a New Contact . . . . . . . . . . . . . . . . . 24
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . 26
Using Contacts . . . . . . . . . . . . . . . . . . . . . . . 28
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . 29
Contact History . . . . . . . . . . . . . . . . . . . . . . . 29
Secret Contacts . . . . . . . . . . . . . . . . . . . . . . 30
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . 31
Section 6: Entering Text .................32
Selecting a Text Input Mode . . . . . . . . . . . . . 32
Text Entry Settings . . . . . . . . . . . . . . . . . . . . 32
Entering Text Using Predictive Text . . . . . . . . 33
Entering Text using Abc/ABC/abc Mode . . . . 33
Entering Numbers . . . . . . . . . . . . . . . . . . . . . 34
Entering Symbols . . . . . . . . . . . . . . . . . . . . . 34
Entering Smileys . . . . . . . . . . . . . . . . . . . . . . 34
Section 7: Messaging .....................35
Types of Messages . . . . . . . . . . . . . . . . . . . . 35
Text and Picture Messages . . . . . . . . . . . . . . 35
Service Alerts . . . . . . . . . . . . . . . . . . . . . . . . 36
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Messaging Settings . . . . . . . . . . . . . . . . . . . 38
Section 8: Web, Multimedia
and Downloads .............................41
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Section 9: Tools .............................. 42
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Voice Service . . . . . . . . . . . . . . . . . . . . . . . . .48
World Time . . . . . . . . . . . . . . . . . . . . . . . . . .49
Memo Pad . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Voice Memo . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Section 10: Settings .......................52
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Text Entry . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Phone Information . . . . . . . . . . . . . . . . . . . . .60
Lock Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Parental Controls . . . . . . . . . . . . . . . . . . . . . .61
Others . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Section 11: Health and Safety
Information ...................................73
Exposure to Radio Frequency (RF) Signals . . .73 Specific Absorption Rate (SAR)
Certification Information . . . . . . . . . . . . . . .77
FCC Part 15 Information to User . . . . . . . . . . .79
Commercial Mobile Alerting System (CMAS) . .79
Smart Practices While Driving . . . . . . . . . . . .79
Battery Use and Safety . . . . . . . . . . . . . . . . . . 81
Samsung Mobile Products and Recycling . . . . 82
UL Certified Travel Charger . . . . . . . . . . . . . .83
Display / Touch-Screen . . . . . . . . . . . . . . . . . 84
GPS & AGPS . . . . . . . . . . . . . . . . . . . . . . . . . .84
Emergency Calls . . . . . . . . . . . . . . . . . . . . . .85
Care and Maintenance . . . . . . . . . . . . . . . . . .86
Responsible Listening . . . . . . . . . . . . . . . . . .87
Operating Environment . . . . . . . . . . . . . . . . . .88
FCC Hearing Aid Compatibility (HAC)
Regulations for Wireless Devices . . . . . . . .90
Restricting Children's Access to Your
Mobile Device . . . . . . . . . . . . . . . . . . . . . .91
FCC Notice and Cautions . . . . . . . . . . . . . . . .92
Other Important Safety Information . . . . . . . . .92
Section 12: Warranty Information .. 94
Standard Limited Warranty . . . . . . . . . . . . . . .94
End User License Agreement for Software . . .98
Index .............................................. 104

Section 1: Getting Started

Installing the Battery

Installing the Battery
1. Remove the battery cover by pulling up on
the slot provided.
2. Insert the battery into the back of the
phone, making sure to align the gold contacts.
3. Replace the battery cover by aligning the
cover and pressing it gently into place.
Removing the Battery
1. Turn the phone off. Removing the battery
when the device is on may cause loss of stored numbers or messages.
2. Remove the battery cover by pulling up on
the slot provided.
3. Lift the battery out of the device using the
slot provided.
4. Replace the battery cover by aligning the
cover and pressing gently until it clicks into place.
Getting Started 3
Charging the Battery
Incorrect
Keeping track of your battery’s power level is important. If the power level becomes too low, the phone turns off automatically, and you lose any unsaved information.
With the approved Li-Ion battery, you can recharge the battery before it completely runs down.
Note:
The battery comes partially charged, but you should fully charge the battery before using your phone. After the first charge, you can use the phone while charging.
Connect the charger cable to the Charger/ Accessories port, then plug the Charger into an electrical outlet.
Battery Capacity
This phone is equipped with a Lithium Ion (Li-Ion) battery.
When the power level is very low, the device plays an alert tone, and the critical power level icon displays. If the battery is not charged, the device turns off automatically.
Extending Battery Life
Watch your device’s battery indicator and charge the battery before it runs out of power.
Display brightness, backlight time, vibration, and GPS functionality all act to drain your battery. To help conserve battery power:
Adjust the Backlight Dim and Backlight Off settings.
Adjust the Keypad Light setting.
Turn on Power Save mode. For more information,
see
“Power Save Mode”
on page 55.

Turning the Phone On

Press and hold the
turn the phone on.
End/Power Key
to
4

Section 2: Understanding Your Phone

Features of Your Phone

Two color displays
Easy to use
Personal productivity tools, including Calendar,
Alarm Clock, and Memo Pad
Dedicated keys for quick access to popular features, such as Voice Service and Speakerphone

Front View - Closed

LED
: Blinks for an incoming call, voicemail or
message. Glows during charging.
Outer Screen
date and time, signal status and battery strength, and alerts.
: Displays information, such as the

Back View

Speaker
: Listen to ringtones and alert tones. Listen
to other caller’s voices when Speakerphone is on.
Cover Release Latch
cover.
: Pull to remove the battery
Understanding Your Phone 5

Front View - Open

Main Screen
operation.
Left Option Key
the lower left of the display.
Voice Service Key
launch Voice Service.
TALK Key
Main screen, press to access Call History, or press and hold to redial.
6
: View information about your phone’s
: Press to select the command at
: From the Main screen, press to
: Press to place or answer calls. From the
Voicemail Key
hold for Voicemail.
Microphone
BACK Key
display when entering text. When in a menu, press
to return to the previous menu. When browsing,
press to return to the previous page.
END/Power Key
menu, press to return to the Main screen. Press and
hold to turn the phone on or off. Press to silence a
call ringtone to send a call to voicemail.
Speaker Key
speakerphone. From the Main screen, press to
access Call History, or press and hold to launch
Voice Service.
Right Option Key
the lower right of the display.
MENU/OK Key
access the menu. When navigating menus, press to
select the highlighted item.
Navigation Key
navigate menus. From the Main screen, press to
launch shortcuts.
Earpiece
: From the Main screen, press and
: Capture sounds during calls.
: Press to delete characters from the
: Press to end a call. When in a
: During a call, press to activate the
: Press to select the command at
: From the Main screen, press to
: Press Up, Down, Left or Right to
: Listen to voices and alert sounds.

Side Views

My Account
Missed Alerts
Settings
Send to Recent

Functional Keys

Navigation Key
Press the highlight menu items.
Navigation Key
Up
Left Right
Down
to scroll and
Volume Key
adjust master volume (with the phone open) or press to adjust voice volume during a call.
Charger/Accessories Jack:
charger or an optional USB cable (not included).
3.5mm Headset Jack
headset, not included.
Strap Loop
included.
Caution!
: From the Main screen, press to
: Connect an optional
: Attach an optional carrying strap, not
Inserting an accessory into the incorrect jack may damage the phone.
Connect the phone
From the Main screen, press the
to launch favorite features.These are the
Key
default favorites; for more information about setting your own favorites, see “Navigation Keys” on page 72.
Navigation
Option Keys
The
Left Option Key
Key
are defined by what appears above them in
the bottom line of the display.
Option Key
Press an command in the line above. For example, from the Main screen, press the access Messaging, or the to access Contacts.
Understanding Your Phone 7
and
Right Option
to access the menu or
Left Option Key
Right Option Key
to
MENU/OK Key
From the Main screen, press the
to launch Menu,
Key
When scrolling menus, press the
to accept a highlighted option.
Key
MENU/OK
MENU/OK
TALK Key
Press the calls.
From the Main screen, press the access Call History, or press and hold to launch Voice Service.
TALK Key
to place or answer
TALK Key
to
END/Power Key
From the Main screen, press and hold the
END/Power Key
END/Power Key
Press the
END/Power Key
Press the ringtone and send the call to voicemail.
When scrolling menus, press the to return to the Main screen.
to turn the phone on or off.
to end a call.
to stop an incoming call
END/Power Key
Voice Service Key
Press the Voice Service Key Service.
to launch Voice
Speaker Key
During a call, press the Speaker Key activate the speakerphone.
From the Main screen, press the access Call History, or press and hold to launch Voice Service.
to
Speaker Key
BACK Key
Press the Back Key from the display when entering text.
When in a menu, press the the previous menu.
When browsing, press the the previous page.
to delete characters
Back Key
to return to
Back Key
to return to
Voicemail Key
From the Main screen, press and hold the
Voicemail Key
to call Voicemail.
Volume Key
From the Main screen, press the
Volume Key
volume. During a call, press the
the voice volume.
to adjust master
Volume Key
to adjust
to
8

Displays

Tue May 1
Main
The Main screen displays when the phone is in standby mode.
Status Bar
: Presents icons to show network and
phone status, battery power, and connection details.
“Icons”
For more information, see
Foregrounds
Scheduler information, or a personalized greeting, on the Main screen. see
Menu Options
option keys below the screen.
: Displays Clock, Calendar or
: Presents menu options for the
on page 10.
“Foreground”
on page 52.
Outer
The Outer screen provides basic information about phone status, plus the day and date.
Customizing the Displays
Main screen
Customize the main screen by selecting wallpaper, and selecting foregrounds. For more information, see “Main Screen” on page 52.
Outer screen
Customize the outer screen by selecting wallpaper, and setting the contrast. For more information, see “Outer Screen” on page 53.
Understanding Your Phone 9
Icons
Icons display in the top line of the screen to show the phone’s status.
For a list of all icons, see the Icon Glossary: From the Main screen, press the
TOOLS + SETTINGS Information
Status Bar - Service Icons
10
Icon Glossary
Signal Strength
strength. (More bars = stronger signal.)
No Service
available.
1x Data Status
available. When active, the icon is animated.
1x Data Sending
transmitting data.
1x Data Receiving
receiving data.
1x Data Dormant
dormant.
MENU/OK Key
Settings
Phone
.
: Current signal
: No usable signal is
: 1xRTT data service
: 1xRTT data service
: 1xRTT data service
: Data service
Status Bar - Message Icons
Text Message
Multimedia Message
multimedia message(s).
Urgent Message
messages(s).
Voicemail
message(s).
Multiple Alerts
alert messages.
Missed Multimedia Message
unread multimedia message(s).
Missed Text Message
text message(s).
Missed Voicemail Message
voicemail message(s).
Locked Message
and cannot be deleted.
Status Bar – Status Icons
Power Level
(Icon shown is fully charged.)
Critical Power Level
level is low.
: New text message(s).
: New voicemail
: You have multiple
: Battery power level.
: New
: New Urgent
: New
: New unread
: New
: Message is locked
: Battery power
Status Bar – Status Icons
Location On
available for location-based ser vices such as GPS Navigation.
Location Off
Your location is available only for 911.
TTY
: TTY mode is active.
Speakerphone Enabled
Speakerphone feature is On.
Silence All
Silence all. No sounds, or vibration, play for incoming calls or alerts.
Vibrate All
Vibrate All. The phone vibrates for incoming calls or alerts.
Ringer and Vibrate
Volume are set and the Vibrate option is on. The phone plays the ringtone and vibrates for incoming calls and alerts.
Ringer
incoming calls. The phone plays the ringtone for incoming calls and alerts.
Ringer Off
and vibrate mode is off. No sounds or vibrations for incoming calls or alerts.
: Ringtone Volume set to
: Ringer Volume set to
: Ringer and Volume are set for
: Ringer Volume turned off
: Location is on and
: Location feature is off.
:
: Ringer and
Status Bar – Status Icons
Ringtone Off and Vibrate
Volume set to Ringer Off, Always Vibrate On. The phone will vibrate for incoming calls and alerts.
1 Beep
: Ringer Volume set to Beep. The phone beeps for incoming calls and alerts.
1 Beep and Vibrate
to Beep, and Vibrate All is on. The phone beep and vibrate for incoming calls and alerts.
Alarm
: Alarm set.
Status Bar - Other Icons
Missed Scheduler
start time has passed.
Missed Alarm
Missed Call Alert
call alert.
Calendar Event
scheduled.
: Ringer
: Ringer Volume set
: Scheduled event
: Alarm has passed.
: You have missed a
: You have an event
Understanding Your Phone 11

Menu

The Menu is the starting point for launching your phone’s features.
Press the
MENU/OK Key
.
Customizing the Menu
Grid View or List View
While viewing the Menu, press
VIEW
to switch between the default grid view and
a list of menu items.
Favorites
Add your favorite features to Favorites, to access them by pressing
1. From the Main screen, press the
2. Press
in a list.
3. To launch a favorite, use the
then press the
4. To customize Favorites, use the Key OPTIONS
•Replace
•Remove
•Remove All
FAVORITES
MENU/OK Key
FAVORITES
Navigation Key
to highlight a favorite, then press
:
: Highlight an item, then press the
MENU/OK Key
list.
to replace the existing favorite.
: Delete the highlighted favorite from the
: Delete all favorites from the list.
LIST VIEW / GRID
from the Menu.
.
. Default favorites display
to highlight a favorite,
MENU/OK Key
.
Navigation
12
Menu Items
Menu Items
MULTIMEDIA
the phone, including ringtones, graphics, and photos.
MY ACCOUNT
Mobile account.
CALL HISTORY
recent calls you dialed, missed, or received.
DOWNLOADS
content you downloaded from the Web.
MESSAGING
messages, and view and manage messages you receive.
CONTACTS
your contacts.
TOOLS + SETTINGS
phone to your preferences, and access tools.
MISSED ALERTS
events, new messages, or missed calls.
WEB
: Manage your content on
: Access your Virgin
: View and manage
: View and manage
: Create and send
: Enter, view and manage
: Configure your
: View alerts for
: Browse the Web.
Understanding Your Phone 13

Section 3: My Account

Before using your device, you must activate your service with payLo by Virgin Mobile. You will need your phone’s serial number, printed on a sticker inside the battery compartment.

Create your Account and Pick Your Plan

1. From your computer web browser,
navigate to click on
2. When prompted, enter the (MEID)
battery compartment.
3. Follow the on-screen instructions to choose your plan and select a payment method.
4. You must follow the instructions after creating your account in order to start using your phone.
www.virginmobileusa.com
Activate
.
serial number
printed on a sticker inside the

Activating Your Device

and
Activating Your Device
1. From the Main screen, press the MENU/OK Key
Settings Activation
2. Press
When you finish the process, make a phone call to confirm your activation. If the phone is still not activated or you do not have access to the Internet, contact payLo by Virgin Mobile Customer Service at assistance.
YES
prompts to complete activation.
TOOLS + SETTINGS
Phone Information
. to activate the device. Follow the
1-888-322-1122

Additional Information

For more information about your payLo by Virgin Mobile account, as well as other payLo by Virgin Mobile services, visit us at:
www.virginmobileusa.com
Or, call Virgin Mobile At Your Service:
1-888-322-1122
.
.
for
14

Managing Your Account

From the Phone
Manage your payLo by Virgin Mobile account from your phone. You can:
Check your minutes
Add money (Top-Ups)
Change plans, plus a lot more...
For more information about your account, go to
www.virginmobileusa.com
Check your Balance
To check your payLo by Virgin Mobile account balance from your phone:
From the Main screen, press the
Navigation Key
Balance + Usage
– or – From the Main screen, press the
MENU/OK Key
Balance + Usage
.
up, then select
.
MY ACCOUNT
.
Top-Up Your Account
When your balance is low, Top-Up is how you add money to your payLo by Virgin Mobile account balance. You can Top-Up your payLo by Virgin Mobile account right from your phone. First, buy a Top-Up card at one of the thousands of retailers that carry them, or register your debit card, credit card, or PayPal account at:
www.virginmobileusa.com
1. Buy a Top-Up card from any available
retailer.
2. From the Main screen, press the MENU/OK Key
3. Use the navigation keys to scroll to the
Top -U p
link and press the
.
Key
4. Follow the prompts to enter payment
information and complete the process.
.
MY ACCOUNT
.
MENU/OK
From a Computer Web Browser
Log in with your phone number and account PIN at:
www.virginmobileusa.com
My Account 15

Section 4: Calling

Displaying Your Phone Number

Display the phone number assigned to your phone, and other information about your phone.
From the Main screen, press the
MENU/OK Key Settings Number/User ID
Phone Information
.
TOOLS + SETTINGS
Phone

Making Calls

Your phone offers multiple ways to make calls:
Enter a phone number, then press the
.
Key
Enter a Speed Dial, holding the last digit until the number dials. For more information, see
Calls using Speed Dials”
Call a contact from Contacts. For more information,
“Making Calls using Contacts”
see
Return a call, or call a recent caller from Call History. For more information, see
Call History”
on page 22.
on page 31.
“Making Calls using
Tal k
“Making
on page 28.
Dialing Options
When dialing, you can use these options:
Press
SEND MSG
Press
OPTIONS
option key to initiate an option.
Save
update a contact.
Hard Pause: Add a hard pause in the phone
number string, to pause dialing to wait for your action.
2-Sec Pause
number string, to pause dialing before continuing.
Tip:
Pauses can be useful when dialing automated phone menus, where you might need to press keys to enter passwords or other inputs.
You can also add pauses to numbers you save as contacts, to make routine calling easier.
For more information, see “Using Pauses” on page 20.
to send a message to the number.
, then press the corresponding
: Save the number to Contacts, to create or
: Add a 2-second pause in the phone
16

Answering Calls

The phone alerts you to incoming calls. Depending on the phone’s status and the type of call, you may see a combination of:
Playing the ringtone and/or vibrating.
Illuminating the backlight.
Displaying an incoming call message. If the call is from a number stored in Contacts, the name displays. You may also see the caller’s phone number, if available based on their preferences.
To answer a call:
Open the phone, then press the
Key
.
Tip:
These are default answer options. You can choose other options for answering calls. For more information, see “Call Answer” on page 67.
Muting an Incoming Call Ringer
When an incoming call’s ringtone plays, you can quickly mute the ringtone.
Press
SILENT
to mute the ringtone.
TAL K

Options During a Call

During a call, press an option key for these options:
Press
MUTE
to mute the Microphone, so the other
party cannot hear your voice.
Press
OPTIONS
for these options:
Speaker On/Speaker Off
Speakerphone On or Off. You can also press the
Speaker Key
while in a call.
Save
: Save the other party’s number to Contacts
as a new contact or to update an existing contact.
Contacts
: Launch Contacts. For more information,
“Contacts”
see
Voice Memo
information, see
Phone Info
for more information, see on page 60.
Key Mute/Key Unmute
sound setting. Muting the keys prevents unintentional key presses from playing during a call.
Messages
information, see
Call History
information, see
Too l s
information, see
: Record the call audio. For more
: View information about your phone.
: Open the Messaging menu. For more
: View recent call records. For more
: Launch the Tools menu. For more
: Turn the
to control Speakerphone
on page 24.
“Voice Memo”
“Messaging”
“Call History”
“Tools”
on page 50.
“Phone Information”
: Override the Key Beeps
on page 35.
on page 22.
on page 42.
Calling 17

Sending Calls to Voicemail

Ignoring a call sends the caller directly to voicemail, and stops the incoming call ringtone.
Ignoring an incoming call:
Press
IGNORE
.
Press the
END/Power Key
.

Ending a Call

Press the END/Power Key
.

Options After a Call Ends

After a call, press an option key for options:
Press
SEND MSG
addressed to the other party.
Press
OPTIONS
New Group
Save
as a new contact or to update an existing contact.
Delete
Delete All
to create a new message,
for these options:
: Create a new group.
: Save the other party’s number to Contacts
: Delete the call record from Call History.
: Delete all call records from Call History.
18

Emergency Calling

You can make emergency calls, including calls to 911, from your phone even if the phone is locked or your account is restricted.
When you place an emergency call, the phone automatically goes into emergency mode. While in emergency mode, you have specific options.
To exit Emergency mode
Press * # until the phone exits Emergency mode.
Enhanced 911 (E911) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services, where available.
When you place an emergency call, the GPS feature of your phone seeks information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.
:
Important!
Always be prepared to report your location to the 911 operator when placing an emergency call. Some designated emergency call takers, known as Public Safety Answering Points (PSAPs) may not be equipped to receive GPS location information from your phone.
Calling 19

Using Speakerphone

To use your phone hands-free, or to share a call with others, press and hold the to turn Speakerphone On or Off.
Caution!
Due to increased volume, do not place the phone near your ear when Speakerphone is On.
Speaker Key

Using Pauses

You can dial or save phone numbers with pauses for use with automated systems, such as voicemail or credit card billing numbers.
When you save a number with pauses, you can also save the key presses to navigate a menu, separated by pauses, to automate dialing.
You can combine multiple pauses in a number and combine two-second and hard pauses.
There are two types of pauses:
Hard Pause
action from you. When you press the
Key
record to indicate the pause.
2-Second Pause
two seconds, then automatically dials the next set of numbers Places “t” in the number record to indicate the pause.
: Stops the dialing sequence, to wait for
TAL K
, dialing continues. Places “p” in the number
: Stops the dialing sequence for
To dial or save phone numbers with pauses:
1. Enter the phone number or key presses, up
to the pause.
OPTIONS
.
OPTIONS
Talk Key
, then select
TALK Key
Save
to dial the next set of
2. Press 2-Sec Pause
3. Continue entering numbers.
4. Press the
number. – or –
Press number in your Contacts.
Note:
When dialing a number with a hard pause, press the numbers.
Hard Pause
to dial the
to save the
or
20

Using Abbreviated Dialing

Abbreviated Dialing is similar to speed dialing, except that you dial digits from the actual phone number, rather than an assigned code.
With Abbreviated Dialing, you can call numbers by dialing just the unique numbers in the telephone number, and your phone fills in the other digits. For example, if you frequently dial numbers in the same area code, you can configure Abbreviated Dialing with the area code, then just dial the remaining digits to place a call. Abbreviated Dialing will add the pre­configured digits before the number to complete the number.
When you turn Abbreviated Dialing On, you store digits to add to the beginning of the digits you dial. For more information about configuring Abbreviated Dialing, see “Abbreviated Dialing” on page 67.
1. Enter digits from a contact’s stored phone
number, conforming to the digits you previously stored with Abbreviated Dialing.
2. If only one number matches the
combination of your dialed digits and the stored Abbreviated Dialing digits, press the
TALK Key
to call the number.
– or – If multiple numbers match, highlight a
match and press the
TALK Key
.

Using Contacts Match

Contact Match displays matching contacts as you enter digits or characters when dialing. You can select from the list of matches to make dialing easier.
For more information about configuring Contacts Match, see “Contact Match” on page 69.
1. Enter digits from a contact’s stored phone
number.
2. Highlight a match and press the
.
Key
TAL K

Plus (+) Code Dialing

When placing international calls, Plus Code Dialing automatically inserts the international access code for your location (for example, 011 for international calls made from the US) before the phone number.
1. Press and hold 0 key until you see a “+”
on the display screen.
2. Dial the country code and phone number, TALK Key
and then press the phone automatically prepends the access code for international dialing, followed by the country code and phone number.
. The
Calling 21

Call History

Call History saves a record of every call that you dial, miss, or answer. Use Call History to return calls, or send a message to the other party in a recent call.
1. From the Main screen, press the Speaker Key
– or – From the Main screen, press the
TALK Key
2. Calls display by date, time, and contact or
phone number. Use the
to highlight a call, then use these
Key
options:
Press the TALK Key
Press the details.
Press addressed to the number in the record.
Press
New Group
numbers from Call History. Press follow the prompts to create the group.
Save
update and Existing Contact.
Delete
Delete All
.
.
Navigation
to return the call.
MENU/OK Key
SEND MSG
to create a new message
OPTIONS
for these options:
: Create a new group to contain
: Store a number as a New Contact, or
: Erase the highlighted call.
: Erase all call history.
to view call
START
, then
Making Calls using Call History
1. From the Main screen, press the Speaker Key
– or – From the Main screen, press the
TALK Key
2. Highlight a call, then press the
TALK Key
.
.
.
Creating or Updating Contacts from Call History
Save a telephone number from a recent call, to create a contact, or update an existing contact.
For more information, see “Adding Contacts from
Call History” on page 25 or see “Editing Contacts from Call History” on page 26.
22

Missed Call Alerts

When you do not answer or ignore an incoming call, the Missed Alerts screen displays to alert you to the missed call, and new voicemail, if appropriate.
From the Missed Alerts screen, you have these options:
Press the TALK Key
Highlight an entry and press the to open the item (depends on the item).
Press
DISMISS
Tip:
You can quickly view Missed Alerts from standby mode by pressing
MISSED ALERTS.
or
CALL
to return the call.
MENU/OK Key
to delete the missed call alert.
the
MENU/OK Key
Calling 23

Section 5: Contacts

Use Contacts to manage information about your contacts.

Accessing Contacts

Launch Contacts from the Main screen, or from the Menu.
From the Main screen, press – or –
From the Main screen, press the
MENU/OK Key
Contacts
CONTACTS
.

Adding a New Contact

1. From the Main screen, press
Add New
2.
.
3. Enter a
4. Use the
5. Continue using the
is highlighted automatically. Press the then select
Name
information about entering text, see “Entering Text” on page 32.
Number
field, then enter a phone number. Press the label for the entry (Mobile, Home, Work, Pager, Fax, or Others), then press the
other information if desired, then press
DONE
Navigation Key
MENU/OK Key
to save the contact.
CONTACTS
MENU/OK Key
New Contact
for the new entry. For more
Navigation Key
.
Down to select a
.
Navigation Key
to select it,
to move to the
to add
.
24
Adding Contacts from the Keypad
Enter a telephone number with the keypad, then save it.
1. From the Main screen, use the Keypad to
enter the telephone number.
OPTIONS
Save
2. Press
3. Use the
label for the entry (Mobile, Home, Work, Pager, Fax, or Others), then press the
4. Enter a
5. Continue using the
other information if desired, then press
DONE
Navigation Key
MENU/OK Key
Name
for the new entry.
to save the contact.
New Contact
.
Navigation Key
to select a
to add
Adding Contacts from Call History
Save a telephone number from a recent call as a contact.
1. From the Main screen, press the Speaker Key
.
– or – From the Main screen, press the
TALK Key
.
2. Highlight a call and press
New Contact
3. Enter a
information about entering text, see “Entering Text” on page 32.
4. Continue using the
to fields to add information for the contact, if desired. While entering information, press current field.
5. When you’re finished entering information,
press
.
Name
for the new entry. For more
OPTIONS
for options related to the
DONE
to save the contact.
.
OPTIONS
Navigation Key
Save
to move
Contacts 25

Editing Contacts

Make changes to an existing contact.
1. From the Main screen, press
2. Find a contact, by using the Navigation Key
“Finding a Contact” on page 28. Highlight the contact, then press
Contact
3. Use the
modify or add information.
4. When you’re finished entering information, press
to browse contacts, or see
.
Navigation Key
DONE
to save the contact.
Editing Contacts from the Keypad
Enter a telephone number with the keypad, then save it.
1. From the Main screen, use the Keypad to enter the telephone number.
OPTIONS
2. Press
3. Use the
the for the entry (Mobile, Home, Work, Pager, Fax, or Others) and press the
MENU/OK Key
4. Continue using the
to fields to add information for the contact, if desired.
5. When you’re finished entering information, press
DONE
Save
Navigation Key
.
Navigation Key
to save the contact.
CONTACTS
OPTIONS
Edit
to move to fields to
Existing Contact
to select a label for
to move
Editing Contacts from Call History
Save a telephone number from a recent call to
.
update an existing contact.
1. From the Main screen, press the Speaker Key
– or – From the Main screen, press the
TALK Key
2. Highlight a call and press
Save
MENU/OK Key
3. Find a contact, by using the
Navigation Key
“Finding a Contact” on page 28.
4. Use the
the number, for the entry (Mobile, Home, Work, Pager, Fax, or Others) and press the
.
MENU/OK Key
5. Continue using the
to fields to add information for the contact, if desired.
6. When you’re finished entering information,
press
DONE
.
.
Existing contact
to browse contacts, or see
Navigation Key
to save the contact.
OPTIONS
and press the
.
to select a label for
.
Navigation Key
to move
26
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