Samsung SPHI800 Users Guide

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General Terms and Conditions of Service – page 76

Important Message From Sprint – page 119

Important Information for the

for the Galaxy S

Important Safety Information – page 8

Manufacturer’s Warranty – page 51

®

4

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Intellectual Property

All Intellectual Property, as defined below,
owned by or which is otherwise the property of
Samsung or its respective suppliers relating to
the SAMSUNG Phone, including but not limited
to, accessories, parts, or software relating there
to (the “Phone System”), is proprietary to
Samsung and protected under federal laws,
state laws, and international treaty provisions.
Intellectual Property includes, but is not limited
to, inventions (patentable or unpatentable),
patents, trade secrets, copyrights, software,
computer programs, and related
documentation and other works of authorship.
You may not infringe or otherwise violate the

2 Important Safety Information

rights secured by the Intellectual Property.
Moreover, you agree that you will not (and will
not attempt to) modify, prepare derivative works
of, reverse engineer, decompile, disassemble,
or otherwise attempt to create source code from
the software. No title to or ownership in the
Intellectual Property is transferred to you. All
applicable rights of the Intellectual Property shall
remain with SAMSUNG and its suppliers.

Open Source Software

ome software components of this product

S
incorporate source code covered under GNU
General Public License (GPL), GNU Lesser
General Public License (LGPL), OpenSSL
License, BSD License and other open source

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licenses. To obtain the source code covered
under the open source licenses, please visit:

http://opensource.samsung.com

.

Disclaimer of Warranties;
Exclusion of Liability

EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT "AS IS", AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT TO
THE PRODUCT, INCLUDING BUT NOT LIMITED
TO THE MERCHANTABILITY OF THE
PRODUCT OR ITS FITNESS FOR ANY

Important Safety Information 3

PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF THE
PRODUCT; THE PERFORMANCE OF THE
PRODUCT; THE WORKMANSHIP OF THE
PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION OR
CONTRACT PERTAINING THERETO. NOTHING
CONTAINED IN THE INSTRUCTION MANUAL
SHALL BE CONSTRUED TO CREATE AN
EXPRESS OR IMPLIED WARRANTY OF ANY
KIND WHATSOEVER WITH RESPECT TO THE
PRODUCT. IN ADDITION, SAMSUNG SHALL
NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND RESULTING FROM THE PURCHASE OR

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USE OF THE PRODUCT OR ARISING FROM
THE BREACH OF THE EXPRESS WARRANTY,
INCLUDING INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, OR LOSS OF
ANTICIPATED PROFITS OR BENEFITS.

Modification of Software

SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM
SOFTWARE.

USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.

4 Important Safety Information

YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH AS
CUSTOM OS.

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Samsung Telecommunications
America (STA), LLC

Headquarters:
1301 E. Lookout Drive
Richardson, TX 75082

Customer Care Center:
1000 Klein Rd.
Plano, TX 75074
Toll Free Tel: [phone].HELP (4357)

Internet Address:

http://www.samsung.com

Important Safety Information 5

©2013 Samsung Telecommunications America,
LLC. Samsung is a registered trademark of
Samsung Electronics Co., Ltd.

Do you have questions about your Samsung
Mobile Device?
For 24 hour information and assistance, we offer
a new FAQ/ARS System (Automated Response
System) at:
www.samsung.com/us/support

Important Safety
Information

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This device is capable of operating in Wi-Fi
mode in the 2.4 and 5 GHz bands. The FCC
requires that devices operating within

5.15-5.25 GHz may only be used indoors, not
outside, in order to avoid interference with
Mobile Satellite Services (MSS). Therefore, do
not use this device outside as a Wi-Fi hotspot or
in Wi-Fi Direct mode outside when using the

5.15-5.25 GHz band.
This section outlines the safety precautions

associated with using your phone. The terms

8 Important Safety Information

“mobile device” or “cell phone” are used in this
section to refer to your phone. Read this

information before using your mobile
device.

Exposure to Radio Frequency (RF) Signals

The U.S. Food and Drug Administration (FDA)
has published information for consumers
relating to Radio Frequency (RF) exposure from
wireless phones. The FDA publication includes
the following information:

Do cell phones pose a health hazard?

Many people are concerned that cell phone
radiation will cause cancer or other serious
health hazards. The weight of scientific

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evidence has not linked cell phones with any
health problems.

Cell phones emit low levels of Radio Frequency
(RF) energy. Over the past 15 years, scientists
have conducted hundreds of studies looking at
the biological effects of the radio frequency
energy emitted by cell phones. While some
researchers have reported biological changes
associated with RF energy, these studies have
failed to be replicated. The majority of studies
published have failed to show an association
between exposure to radio frequency from a
cell phone and health problems.

The low levels of RF cell phones emit while in
use are in the microwave frequency range. They

Important Safety Information 9

also emit RF at substantially reduced time
intervals when in the stand-by mode. Whereas
high levels of RF can produce health effects (by
heating tissue), exposure to low level RF that
does not produce heating effects causes no
known adverse health effects.

The biological effects of radio frequency energy
should not be confused with the effects from
other types of electromagnetic energy.

Very high levels of electromagnetic energy,
such as is found in X-rays and gamma rays,
can ionize biological tissues. Ionization is a
process where electrons are stripped away from
their normal locations in atoms and molecules.

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It can permanently damage biological tissues
including DNA, the genetic material.

The energy levels associated with radio
frequency energy, including both radio waves
and microwaves, are not great enough to cause
ionization of atoms and molecules. Therefore,
RF energy is a type of non-ionizing radiation.
Other types of non-ionizing radiation include
visible light, infrared radiation (heat), and other
forms of electromagnetic radiation with relatively
low frequencies.

While RF energy does not ionize particles, large
amounts can increase body temperatures and
cause tissue damage. Two areas of the body,
the eyes and the testes, are particularly

10 Important Safety Information

vulnerable to RF heating because there is
relatively little blood flow in them to carry away
excess heat.

Research Results to Date: Is there a connection
between RF and certain health problems?

The results of most studies conducted to date
say no. In addition, attempts to replicate and
confirm the few studies that have shown a
connection have failed.

The scientific community at large therefore
believes that the weight of scientific evidence
does not show an association between
exposure to Radio Frequency (RF) from cell
phones and adverse health outcomes. Still the
scientific community has supported additional

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research to address gaps in knowledge. Some
of these studies are described below.

Interphone Study

Interphone is a large international study
designed to determine whether cell phones
increase the risk of head and neck cancer. A
report published in the International Journal of
Epidemiology (June, 2010) compared cell
phone usage for more than 5,000 people with
brain tumors (glioma and meningioma) and a
similar number of healthy controls.

Results of this study did NOT show that cell
phones caused brain cancer. In this study, most
people had no increased risk of brain cancer
from using cell phones. For people with the

Important Safety Information 11

heaviest use of cell phones (an average of
more than ½ hour per day, every day, for over
10 years) the study suggested a slight increase
in brain cancer. However, the authors
determined that biases and errors prevented
any conclusions being drawn from this data.
Additional information about Interphone can be
found at
http://www.iarc.fr/en/media-centre/pr/2010/pdfs/
pr200_E.pdf.

Interphone is the largest cell phone study to
date, but it did not answer all questions about
cell phone safety. Additional research is being
conducted around the world, and the FDA
continues to monitor developments in this field.

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International Cohort Study on Mobile Phone Users
(COSMOS)

The COSMOS study aims to conduct long-term
health monitoring of a large group of people to
determine if there are any health issues linked
to long-term exposure to radio frequency
energy from cell phone use. The COSMOS
study will follow approximately 300,000 adult
cell phone users in Europe for 20 to 30 years.
Additional information about the COSMOS
study can be found at
http://www.ukcosmos.org/index.html

12 Important Safety Information

.

Risk of Brain Cancer from Exposure to Radio
Frequency Fields in Childhood and Adolescence
(MOBI-KIDS)

MOBI-KIDS is an international study
investigating the relationship between exposure
to radio frequency energy from communication
technologies including cell phones and brain
cancer in young people. This is an international
multi-center study involving 14 European and
non-European countries. Additional information
about MOBI-KIDS can be found at
http://www.creal.cat/programes-recerca/
en_projectes-creal/view.php?ID=39.

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Surveillance, Epidemiology, and End Results (SEER)
Program of the National Cancer Institute

The National Cancer Institute (NCI) actively
follows cancer statistics in the United States to
detect any change in rates of new cases for
brain cancer. If cell phones play a role in risk for
brain cancer, rates should go up, because
heavy cell phone use has been common for
quite some time in the U.S. Between 1987 and
2005, the overall age-adjusted incidence of
brain cancer did not increase. Additional
information about SEER can be found at
http://seer.cancer.gov/

.

Important Safety Information 13

Cell Phone Industry Actions

Although the existing scientific data do not
justify FDA regulatory actions, the FDA has
urged the cell phone industry to take a number
of steps, including the following:

● Support-needed research on possible
biological effects of RF for the type of signal
emitted by cell phones;

● Design cell phones in a way that minimizes
any RF exposure to the user; and

● Cooperate in providing users of cell phones
with the current information on cell phone
use and human health concerns.

The FDA also is working with voluntary
standard-setting bodies such as the Institute of

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Electrical and Electronics Engineers (IEEE), the
International Commission on Non-Ionizing
Radiation Protection (ICNIRP), and others to
assure that safety standards continue to
adequately protect the public.

Reducing Exposure: Hands-Free Kits and
Other Accessories

Steps to Reduce Exposure to Radio Frequency
Energy

If there is a risk from being exposed to radio
frequency energy (RF) from cell phones - and
at this point we do not know that there is - it is
probably very small. But, if you are concerned
about avoiding even potential risks, you can

14 Important Safety Information

take a few simple steps to minimize your RF
exposure.

● Reduce the amount of time spent using your
cell phone;

● Use speaker mode or a headset to place
more distance between your head and the
cell phone.

Hands-Free Kits

Hands-free kits may include audio or

®

Bluetooth
body-worn accessories such as belt-clips and
holsters. Combinations of these can be used to
reduce RF energy absorption from cell phones.

Headsets can substantially reduce exposure
because the phone is held away from the head

headsets and various types of

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in the user's hand or in approved body-worn
accessories. Cell phones marketed in the U.S.
are required to meet RF exposure compliance
requirements when used against the head and
against the body.

Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that hands-free kits
reduce risks. Hands-free kits can be used for
convenience and comfort. They are also
required by law in many states if you want to
use your phone while driving.

Important Safety Information 15

Cell Phone Accessories that Claim to Shield the Head
from RF Radiation

Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that accessories
which claim to shield the head from those
emissions reduce risks. Some products that
claim to shield the user from RF absorption use
special phone cases, while others involve
nothing more than a metallic accessory
attached to the phone.

Studies have shown that these products
generally do not work as advertised. Unlike
“hands-free” kits, these so-called “shields” may
interfere with proper operation of the phone.

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The phone may be forced to boost its power to
compensate, leading to an increase in RF
absorption.

Children and Cell Phones

The scientific evidence does not show a danger
to any users of cell phones from RF exposure,
including children and teenagers. The steps
adults can take to reduce RF exposure apply to
children and teenagers as well.

● Reduce the amount of time spent on the cell
phone;

● Use speaker mode or a headset to place
more distance between the head and the cell
phone.

16 Important Safety Information

Some groups sponsored by other national
governments have advised that children be
discouraged from using cell phones at all. For
example, The Stewart Report from the United
Kingdom made such a recommendation in
December 2000. In this report, a group of
independent experts noted that no evidence
exists that using a cell phone causes brain
tumors or other ill effects. Their
recommendation to limit cell phone use by
children was strictly precautionary; it was not
based on scientific evidence that any health
hazard exists.

Additional information on the safety of RF
exposures from various sources can be

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obtained from the following organizations
(updated 10/1/2010):

● FCC RF Safety Program:
http://www.fcc.gov/oet/rfsafety/

● Environmental Protection Agency (EPA):
http://www.epa.gov/radtown/wireless­tech.html.

● Occupational Safety and Health
Administration (OSHA):
http://www.osha.gov/SLTC/
radiofrequencyradiation/
(Note: This web address is case sensitive.)

● National Institute for Occupational Safety and
Health (NIOSH):
http://www.cdc.gov/niosh/

.

.

.

Important Safety Information 17

● World Health Organization (WHO):
http://www.who.int/peh-emf/en/

● International Commission on Non-Ionizing
Radiation Protection:
http://www.icnirp.de

● Health Protection Agency:
http://www.hpa.org.uk/Topics/Radiation/

● US Food and Drug Administration:
http://www.fda.gov/Radiation­EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/
default.htm.

.

.

.

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Specific Absorption Rate (SAR)
Certification Information

Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured not to
exceed the exposure limits for Radio Frequency
(RF) energy set by the Federal
Communications Commission (FCC) of the
U.S. Government.

These FCC RF exposure limits are derived from
the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement (NCRP)
and the Institute of Electrical and Electronics
Engineers (IEEE). In both cases, the
recommendations were developed by scientific

18 Important Safety Information

and engineering experts drawn from industry,
government, and academia after extensive
reviews of the scientific literature related to the
biological effects of RF energy.

The RF exposure limit set by the FCC for
wireless mobile phones employs a unit of
measurement known as the Specific
Absorption Rate (SAR). The SAR is a measure
of the rate of absorption of RF energy by the
human body expressed in units of watts per
kilogram (W/kg). The FCC requires wireless
phones to comply with a safety limit of 1.6 watts
per kilogram (1.6 W/kg).

The FCC SAR limit incorporates a substantial
margin of safety to give additional protection to

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the public and to account for any variations in
measurements.

SAR tests are conducted using standard
operating positions accepted by the FCC with
the phone transmitting at its highest certified
power level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum reported value. This is because the
phone is designed to operate at multiple power
levels so as to use only the power required to
reach the network. In general, the closer you are
to a wireless base station antenna, the lower the
power output of the phone.

Important Safety Information 19

Before a new model phone is available for sale
to the public, it must be tested and certified to
the FCC that it does not exceed the SAR limit
established by the FCC. Tests for each model
phone are performed in positions and locations
(e.g. at the ear and worn on the body) as
required by the FCC. For body-worn operation,
this phone has been tested and meets FCC RF
exposure guidelines when used with an
accessory that contains no metal and that
positions the mobile device a minimum of x.xx
cm from the body.

Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
The FCC has granted an Equipment
Authorization for this mobile phone with all

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reported SAR levels evaluated as in compliance
with the FCC RF exposure guidelines. The
maximum SAR values for this model phone as
reported to the FCC are:

Head: x.xx W/Kg

Body-worn x.xx W/Kg

SAR information on this and other model
phones can be accessed online on the FCC's
website through http://transition.fcc.gov/oet/
rfsafety/sar.html. To find information that pertains
to a particular model phone, this site uses the
phone FCC ID number which is usually printed
somewhere on the case of the phone.
Sometimes it may be necessary to remove the

20 Important Safety Information

battery pack to find the number. Once you have
the FCC ID number for a particular phone,
follow the instructions on the website and it
should provide values for typical or maximum
SAR for a particular phone. Additional SAR
information can also be obtained at
http://www.fcc.gov/encyclopedia/specific­absorption-rate-sar-cellular-telephones.

FCC Part 15 Information to User

Pursuant to part 15.21 of the FCC Rules, you are
cautioned that changes or modifications not
expressly approved by Samsung could void
your authority to operate the device.

This device complies with part 15 of the FCC
Rules. Operation is subject to the following two

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conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.

Note: This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, may
cause harmful interference to radio
communications.

Important Safety Information 21

However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the

equipment and receiver.

● Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.

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● Consult the dealer or an experienced radio/
TV technician for help.

Commercial Mobile Alerting System
("CMAS")

This device is also designed to receive CMAS
alerts, known as Personal Localized Alerting
Network ("PLAN") alerts. If your wireless
provider has chosen to participate in CMAS/
PLAN, alerts may be available while in the
provider's coverage area. If you travel outside
your provider's coverage area, alerts may not be
available. For more information, please contact
your wireless provider.

22 Important Safety Information

Smart Practices While Driving

On the Road - Off the Phone

The primary responsibility of every driver is the
safe operation of his or her vehicle.

Responsible drivers understand that no
secondary task should be performed while
driving whether it be eating, drinking, talking to
passengers, or talking on a mobile phone ­unless the driver has assessed the driving
conditions and is confident that the secondary
task will not interfere with their primary
responsibility. Do not engage in any activity

while driving a moving vehicle which may
cause you to take your eyes off the road or
become so absorbed in the activity that

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your ability to concentrate on the act of
driving becomes impaired. Samsung is

committed to promoting responsible driving
and giving drivers the tools they need to
understand and address distractions.

Check the laws and regulations on the use
of mobile devices and their accessories in
the areas where you drive. Always obey
them. The use of these devices may be
prohibited or restricted in certain areas.
For example, only hands-free use may be
permitted in certain areas.

Before answering calls, consider your
circumstances. Let the call go to voicemail

Important Safety Information 23

when driving conditions require. Remember,
driving comes first, not the call!

If you consider a call necessary and
appropriate, follow these tips:

● Use a hands-free device;

● Secure your phone within easy reach;

● Place calls when you are not moving;

● Plan calls when your car will be stationary;

● Do not engage in stressful or emotional

conversations;

● Let the person with whom you are speaking
know that you are driving and will suspend
the call if necessary;

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● Do not take notes or look up phone numbers
while driving;

Notice regarding legal restrictions on mounting
this device in an automobile:

Laws in some states may prohibit mounting this
device on or near the windshield of an
automobile. In other states, the law may permit
mounting this device only in specific locations
in the automobile. Be sure to consult the state
and local laws or ordinances where you drive
before mounting this device in an automobile.
Failure to comply with these restrictions could
result in fines, penalties, or other damages.

24 Important Safety Information

Never mount this device in a manner that will
obstruct the driver's clear view of the street and
traffic.

Never use wireless data services such as
text messaging, Web browsing, or e-mail
while operating a vehicle.

Never watch videos, such as a movie or
clip, or play video games while operating a
vehicle.

For more information, go to http://www.ctia.org

.

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Battery Use and Safety

Important! Handle and store batteries

properly to avoid injury or
damage. Most battery issues arise

from improper handling of batteries
and, particularly, from the continued
use of damaged batteries.

● Do not disassemble, crush, puncture,
shred, or otherwise attempt to change
the form of your battery. Do not put a high

degree of pressure on the battery. This can
cause leakage or an internal short-circuit,
resulting in overheating.

● Do not let the phone or battery come in
contact with liquids. Liquids can get into

Important Safety Information 25

the phone's circuits, leading to corrosion.
Even when the phone appears to be dry and
appears to operate normally, the circuitry
could slowly corrode and pose a safety
hazard. If the phone and/or battery get wet,
have them checked by your service provider
or contact Samsung, even if they appear to
be working properly.

● Do not place your battery in or near a

heat source. Excessive heating can

damage the phone or the battery and could
cause the phone or the battery to explode.
Do not dry a wet or damp battery with an
appliance or heat source such as a
microwave oven, hair dryer, iron, or radiator.

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Avoid leaving your phone in your car in high
temperatures.

● Do not dispose of the phone or the

battery in a fire. The phone or the battery

may explode when overheated.

● Do not handle a damaged or leaking

battery. Do not let leaking battery fluid come

in contact with your eyes, skin or clothing. For
safe disposal options, contact your nearest
Samsung-authorized service center.

● Avoid dropping the cell phone. Dropping
the phone or the battery, especially on a hard
surface, can potentially cause damage to the
phone and battery. If you suspect damage to

26 Important Safety Information

the phone or battery, take it to a service
center for inspection.

● Never use any charger or battery that is

damaged in any way.

Do not allow the battery to touch metal objects

●

Accidental short-circuiting can occur when a
metallic object (coin, key, jewelry, clip, or pen)
causes a direct connection between the +
and - terminals of the battery (metal strips on
the battery), for example when you carry a
spare battery in a pocket or bag.
Short-circuiting the terminals may damage
the battery or the object causing the
short-circuiting.

.

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Important! Use only Samsung-approved

batteries, and recharge your battery
only with Samsung-approved
chargers which are specifically
designed for your phone.

WARNING!

Use of a non-Samsung-approved battery
or charger may present a risk of fire,
explosion, leakage, or other hazard.

Samsung's warranty does not cover damage to
the phone caused by nonSamsung-approved
batteries and/or chargers.

● Do not use incompatible cell phone

batteries and chargers. Some websites

and second-hand dealers not associated

Important Safety Information 27

with reputable manufacturers and carriers,
might be selling incompatible or even
counterfeit batteries and chargers.
Consumers should purchase manufacturer
or carrier-recommended products and
accessories. If unsure about whether a
replacement battery or charger is compatible,
contact the manufacturer of the battery or
charger.

Misuse or use of incompatible phones,

●

batteries, and charging devices could result in
damage to the equipment and a possible risk
of fire, explosion, or leakage, leading to serious
injuries, damages to your phone, or other
serious hazard

.

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Samsung Mobile Products and Recycling

Samsung cares for the environment and
encourages its customers to recycle Samsung
mobile devices and genuine Samsung
accessories.

Proper disposal of your mobile device and its
battery is not only important for safety, it benefits
the environment. Batteries must be recycled or
disposed of properly.

Recycling programs for your mobile device,
batteries, and accessories may not be available
in your area.

We've made it easy for you to recycle your old
Samsung mobile device by working with

28 Important Safety Information

respected take-back companies in every state
in the country.

Drop It Off

You can drop off your Samsung-branded
mobile device and batteries for recycling at
one of our numerous Samsung Recycling
Direct (SM) locations. A list of these
locations may be found at:
http://pages.samsung.com/us/recyclingdirect/
usactivities_environment_samsungrecyclingdir
ect_locations.jsp

Samsung-branded devices and batteries
will be accepted at these locations for no
fee.

.

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Consumers may also recycle their used
mobile device or batteries at many retail or
carrier-provided locations where mobile
devices and batteries are sold. Additional
information regarding specific locations
may be found at:
http://www.epa.gov/epawaste/partnerships/
plugin/cellphone/index.htm or at http://
www.call2recycle.org/.

Mail It In

The Samsung Mobile Take-Back Program will
provide Samsung customers with a free
recycling mailing label. Just go to
http://www.samsung.com/us/

aboutsamsung/citizenship/
usactivities_environment_samsungrecycling

Important Safety Information 29

direct.html?INT=STA_recyle_your_phone_p
age and follow the instructions to print out a

free pre-paid postage label and then send your
old mobile device or battery to the address
listed, via U.S. Mail, for recycling.

Dispose of unwanted electronics through an
approved recycler.

To find the nearest recycling location, go to our
website:

www.samsung.com/recyclingdirect

Or call, [phone].

Follow local regulations regarding disposal of mobile
devices and batteries

Dispose of your mobile device and batteries in
accordance with local regulations. In some

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areas, the disposal of these items in household
or business trash may be prohibited. Help us
protect the environment - recycle!

Warning! Never dispose of batteries in a fire

because they may explode.

UL Certified Travel Charger

The Travel Charger for this phone has met
applicable UL safety requirements. Please
adhere to the following safety instructions per
UL guidelines:

FAILURE TO FOLLOW THE

STRUCTIONS OUTLINED MAY LEAD

IN
TO SERIOUS PERSONAL INJURY AND
POSSIBLE PROPERTY DAMAGE.

30 Important Safety Information

IMPORTANT SAFETY INSTRUCTIONS -

AVE THESE INSTRUCTIONS.

S

DANGER - TO REDUCE THE RISK
OF FIRE OR ELECTRIC SHOCK,
CAREFULLY FOLLOW THESE
INSTRUCTIONS.

FOR CONNECTION TO A SUPPLY NOT IN
NORTH AMERICA, USE AN ATTACHMENT
PLUG ADAPTOR OF THE PROPER
CONFIGURATION FOR THE POWER
OUTLET.

THIS POWER UNIT IS INTENDED TO BE
CORRECTLY ORIENTED IN A VERTICAL
OR HORIZONTAL OR FLOOR MOUNT
POSITION.

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Display / Touch-Screen

Please note the following information when
using your mobile device:

WARNING REGARDING DISPLAY

The display on your mobile device is made
of glass or a
mobile device is dropped or if it receives
significant impact. Do not use if screen is
broken or cracked as this could cause injury
to you.

WARRANTY DISCLAIMER: PROPER

SE OF A TOUCH-SCREEN MOBILE

U
DEVICE

If your mobile device has a touch-screen
displa

crylic and could break if your

y, please note that a touch-screen

Important Safety Information 31

responds best to a light touch from the pad
of your finger or a non-metallic stylus. Using
excessive force or a metallic object when
pressing on the touch-screen may damage
the tempered glass surface and void the
warranty. For more information, please refer
to the “Standard Limited Warranty”.

GPS & AGPS

Certain Samsung mobile devices can use a
Global Positioning System (GPS) signal for
location-based applications. A GPS uses
satellites controlled by the U.S. Government that
are subject to changes implemented in
accordance with the Department of Defense
policy and the 2008 Federal Radio navigation

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Plan (FRP). Changes may affect the
performance of location-based technology on
your mobile device.

Certain Samsung mobile devices can also use
an Assisted Global Positioning System (AGPS),
which obtains information from the cellular
network to improve GPS performance. AGPS
uses your wireless service provider's network
and therefore airtime, data charges, and/or
additional charges may apply in accordance
with your service plan. Contact your wireless
service provider for details.

Your Location

Location-based information includes
information that can be used to determine the

32 Important Safety Information

approximate location of a mobile device. Mobile
devices which are connected to a wireless
network transmit location-based information.
Additionally, if you use applications that require
location-based information (e.g. driving
directions), such applications transmit
location-based information. The location-based
information may be shared with third-parties,
including your wireless service provider,
applications providers, Samsung, and other
third-parties providing services.

Use of AGPS in Emergency Calls

When you make an emergency call, the cellular
network may activate AGPS technology in your

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mobile device to tell the emergency responders
your approximate location.

AGPS has limitations and might not work in
your area. Therefore:

● Always tell the emergency responder your
location to the best of your ability; and

● Remain on the mobile device for as long as
the emergency responder instructs you.

Navigation

Maps, directions, and other navigation-data,
including data relating to your current location,
may contain inaccurate or incomplete data, and
circumstances can and do change over time. In
some areas, complete information may not be
available. Therefore, you should always

Important Safety Information 33

visually confirm that the navigational
instructions are consistent with what you
see before following them. All users should
pay attention to road conditions, closures,
traffic, and all other factors that may impact
safe driving or walking. Always obey
posted road signs.

Emergency Calls

This mobile device, like any wireless mobile
device, operates using radio signals, wireless
and landline networks, as well as
user-programmed functions, which cannot
guarantee connection in all conditions, areas, or
circumstances.

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Therefore, you should never rely solely on any
wireless mobile device for essential
communications (medical emergencies, for
example). Before traveling in remote or
underdeveloped areas, plan an alternate
method of contacting emergency services
personnel. Remember, to make or receive any
calls, the mobile device must be switched on
and in a service area with adequate signal
strength.

Emergency calls may not be possible on all
wireless mobile device networks or when
certain network services and/or mobile device
features are in use. Check with local service
providers.

34 Important Safety Information

To make an emergency call:

1. If the mobile device is not on, switch it on.

2. Key in the emergency number for your

present location (for example, 911 or other
official emergency number). Emergency
numbers vary by location.

3. Press the “Send” key.

If certain features are in use (call blocking, for
example), you may first need to deactivate
those features before you can make an
emergency call. Consult your User Manual and
your local cellular service provider. When
making an emergency call, remember to give
all the necessary information as accurately as

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possible. Remember that your mobile device
may be the only means of communication at
the scene of an accident; do not cut off the call
until given permission to do so.

Care and Maintenance

Your mobile device is a product of superior
design and craftsmanship and should be
treated with care. The suggestions below will
help you fulfill any warranty obligations and
allow you to enjoy this product for many years:

Keep your Samsung Mobile Device away
from:

Liquids of any kind

Keep the mobile device dry. Precipitation,
humidity, and liquids contain minerals that

Important Safety Information 35

will corrode electronic circuits. If the mobile
device does get wet, do not accelerate
drying with the use of an oven, microwave,
or dryer, because this may damage the
mobile device and could cause a fire or
explosion.

Do not use the mobile device with a wet
hand. Doing so may cause an electric
shock to you or damage to the mobile
device.

Extreme heat or cold

Avoid temperatures below 0°C / 32°F or above
45°C / 113°F.

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Microwaves

Do not try to dry your mobile device in a
microwave oven. Doing so may cause a fire or
explosion.

Dust and dirt

Do not expose your mobile device to dust, dirt, or
sand.

Cleaning solutions

Do not use harsh chemicals, cleaning solvents,
or strong detergents to clean the mobile device.
Wipe it with a soft cloth slightly dampened in a
mild soap-and-water solution.

36 Important Safety Information

Shock or vibration

Do not drop, knock, or shake the mobile device.
Rough handling can break internal circuit
boards.

Paint

Do not paint the mobile device. Paint can clog
the device’s moving parts or ventilation openings
and prevent proper operation.

Responsible Listening

Caution! Avoid potential hearing loss.

Damage to hearing occurs when a person is
exposed to loud sounds over time. The risk of
hearing loss increases as sound is played
louder and for longer durations. Prolonged

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exposure to loud sounds (including music) is
the most common cause of preventable
hearing loss. Some scientific research suggests
that using portable audio devices, such as
portable music players and cell phones, at high
volume settings for long durations may lead to
permanent noise-induced hearing loss.

This includes the use of headphones (including
headsets, earbuds, and Bluetooth
wireless devices). Exposure to very loud sound
has also been associated in some studies with
tinnitus (a ringing in the ear), hypersensitivity to
sound, and distorted hearing. Individual
susceptibility to noise-induced hearing loss and
potential hearing problem varies. Additionally,
the amount of sound produced by a portable

®

or other

Important Safety Information 37

audio device varies depending on the nature of
the sound, the device settings, and the
headphones that are used. As a result, there is
no single volume setting that is appropriate for
everyone or for every combination of sound,
settings, and equipment.

You should follow some common sense
recommendations when using any portable
audio device:

● Always turn the volume down before
plugging the earphones into an audio
source.

● Set the volume in a quiet environment and
select the lowest volume at which you can
hear adequately.

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● Be aware that you can adapt to higher
volume settings over time, not realizing that
the higher volume may be harmful to your
hearing.

● When using headphones, turn the volume
down if you cannot hear the people speaking
near you or if the person sitting next to you
can hear what you are listening to.

● Do not turn the volume up to block out noisy
surroundings. If you choose to listen to your
portable device in a noisy environment, use
noise-cancelling headphones to block out
background environmental noise. By
blocking background environment noise,
noise cancelling headphones should allow

38 Important Safety Information

you to hear the music at lower volumes than
when using earbuds.

● Limit the amount of time you listen. As the
volume increases, less time is required before
you hearing could be affected.

● Avoid using headphones after exposure to
extremely loud noises, such as rock concerts,
that might cause temporary hearing loss.
Temporary hearing loss might cause unsafe
volumes to sound normal.

● Do not listen at any volume that causes you
discomfort. If you experience ringing in your
ears, hear muffled speech, or experience any
temporary hearing difficulty after listening to

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your portable audio device, discontinue use
and consult your doctor.

You can obtain additional information on this
subject from the following sources:

American Academy of Audiology

11730 Plaza American Drive, Suite 300
Reston, VA 20190

Voice: [phone]
Email: [e-mail]

Internet:
http://www.audiology.org/Pages/

default.aspx

Important Safety Information 39

National Institute on Deafness and
Other Communication Disorders

National Institutes of Health
31 Center Drive, MSC 2320
Bethesda, MD 20892-2320

Email: [e-mail]
Internet:

http://www.nidcd.nih.gov/

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National Institute for Occupational
Safety and Health (NIOSH)

395 E Street, S.W., Suite 9200
Patriots Plaza Building
Washington, DC 20201

Voice: 1-800-35-NIOSH
(1-800-356-4674)
1-800-CDC-INFO (1-800-232-4636)
Outside the U.S. 513-533-8328

Email: [e-mail]
Internet:

http://www.cdc.gov/niosh/topics/
noise/default.html

1-888-232-6348 TTY

40 Important Safety Information

Operating Environment

Remember to follow any special regulations in
force in any area, and always switch your
mobile device off whenever it is forbidden to
use it, or when it may cause interference or
danger. When connecting the mobile device or
any accessory to another device, read its user's
guide for detailed safety instructions. Do not
connect incompatible products.

Using Your Mobile Device Near Other Electronic
Devices

Most modern electronic equipment is shielded
from Radio Frequency (RF) signals. However,
certain electronic equipment may not be
shielded against the RF signals from your

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wireless mobile device. Consult the
manufacturer to discuss alternatives.

Implantable Medical Devices

A minimum separation of six (6) inches should
be maintained between a handheld wireless
mobile device and an implantable medical
device, such as a pacemaker or implantable
cardioverter defibrillator, to avoid potential
interference with the device.

Persons who have such devices:

● Should ALWAYS keep the mobile device
more than six (6) inches from their
implantable medical device when the mobile
device is turned ON;

Important Safety Information 41

● Should not carry the mobile device in a
breast pocket;

● Should use the ear opposite the implantable
medical device to minimize the potential for
interference;

● Should turn the mobile device OFF
immediately if there is any reason to suspect
that interference is taking place;

● Should read and follow the directions from
the manufacturer of your implantable medical
device. If you have any questions about using
your wireless mobile device with an
implantable medical device, consult your
health care provider.

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For more information see: http://www.fcc.gov/
oet/rfsafety/rf-faqs.html#.

Other Medical Devices

If you use any other personal medical devices,
consult the manufacturer of your device to
determine if it is adequately shielded from
external RF energy. Your physician may be able
to assist you in obtaining this information.
Switch your mobile device off in health care
facilities when any regulations posted in these
areas instruct you to do so. Hospitals or health
care facilities may be using equipment that
could be sensitive to external RF energy.

42 Important Safety Information

Vehicles

RF signals may affect improperly installed or
inadequately shielded electronic systems in
motor vehicles. Check with the manufacturer or
its representative regarding your vehicle before
using your mobile device in a motor vehicle.
You should also consult the manufacturer of
any equipment that has been added to your
vehicle.

Posted Facilities

Switch your mobile device off in any facility
where posted notices require you to do so.

Potentially Explosive Environments

Switch your mobile device off when in any area
with a potentially explosive atmosphere and

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obey all signs and instructions. Sparks in such
areas could cause an explosion or fire resulting
in bodily injury or even death. Users are advised
to switch the mobile device off while at a
refueling point (service station).

Users are reminded of the need to observe
restrictions on the use of radio equipment in
fuel depots (fuel storage and distribution areas),
chemical plants, or where blasting operations
are in progress. Areas with a potentially
explosive atmosphere are often, but not always,
clearly marked. They include below deck on
boats, chemical transfer or storage facilities,
vehicles using liquefied petroleum gas (such as
propane or butane), areas where the air
contains chemicals or particles, such as grain,

Important Safety Information 43

dust, or metal powders, and any other area
where you would normally be advised to turn
off your vehicle engine.

When your Device is Wet

Do not turn on your device if it is wet. If your
device is already on, turn it off and remove the
battery immediately (if the device will not turn off
or you cannot remove the battery, leave it as-is).
Then, dry the device with a towel and take it to a
service center.

FCC Hearing Aid Compatibility (HAC)
Regulations for Wireless Devices

The U.S. Federal Communications Commission
(FCC) has established requirements for digital
wireless mobile devices to be compatible with

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hearing aids and other assistive hearing
devices.

When individuals employing some assistive
hearing devices (hearing aids and cochlear
implants) use wireless mobile devices, they
may detect a buzzing, humming, or whining
noise. Some hearing devices are more immune
than others to this interference noise, and
mobile devices also vary in the amount of
interference they generate.

The wireless telephone industry has developed
a rating system for wireless mobile devices to
assist hearing device users find mobile devices
that may be compatible with their hearing
devices. Not all mobile devices have been

44 Important Safety Information

rated. Mobile devices that are rated have the
rating on their box or a label located on the box.

The ratings are not guarantees. Results will vary
depending on the user's hearing device and
hearing loss. If your hearing device happens to
be vulnerable to interference, you may not be
able to use a rated mobile device successfully.
Trying out the mobile device with your hearing
device is the best way to evaluate it for your
personal needs.

M-Ratings: Wireless mobile devices rated M3
or M4 meet FCC requirements and are likely to
generate less interference to hearing devices
than mobile devices that are not labeled. M4 is
the better/higher of the two ratings. M-ratings

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refer to enabling acoustic coupling with hearing
aids that do not operate in telecoil mode.

T-Ratings: Mobile devices rated T3 or T4 meet
FCC requirements and are likely to generate
less interference to hearing devices than mobile
devices that are not labeled. T4 is the better/
higher of the two ratings. T-ratings refer to
enabling inductive coupling with hearing aids
operating in telecoil mode.

Hearing devices may also be rated. Your
hearing aid manufacturer or hearing health
professional may help you find this rating.
Higher ratings mean that the hearing device is
relatively immune to interference noise.

Important Safety Information 45

Under the current industry standard, American
National Standards Institute (ANSI) C63.19, the
hearing aid and wireless mobile device rating
values are added together to indicate how
usable they are together. For example, if a
hearing aid meets the M2 level rating and the
wireless mobile device meets the M3 level
rating, the sum of the two values equals M5.

Under the standard, this should provide the
hearing aid user with normal use while using
the hearing aid with the particular wireless
mobile device. A sum of 6 or more would
indicate excellent performance.

However, these are not guarantees that all users
will be satisfied. T ratings work similarly.

M3 + M2 = 5

T3 + T2 = 5

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46 Important Safety Information

The HAC rating and measurement procedure
are described in the American National
Standards Institute (ANSI) C63.19 standard.

HAC for Newer Technologies

This phone has been tested and rated for use
with hearing aids for some of the wireless
technologies that it uses. However, there may
be some newer wireless technologies used in
this phone that have not been tested yet for use
with hearing aids.

It is important to try the different features of this
phone thoroughly and in different locations,
using your hearing aid or cochlear implant, to
determine if you hear any interfering noise.
Consult your service provider or the

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manufacturer of this phone for information on
hearing aid compatibility. If you have questions
about return or exchange policies, consult your
service provider or phone retailer.

Restricting Children's Access to Your
Mobile Device

Your mobile device is not a toy. Do not allow
children to play with it because they could hurt
themselves and others, damage the mobile
device, or make calls that increase your mobile
device bill.

Keep the mobile device and all its parts and
accessories out of the reach of small children.

Important Safety Information 47

FCC Notice and Cautions

FCC Notice

The mobile device may cause TV or radio
interference if used in close proximity to
receiving equipment. The FCC can require you
to stop using the mobile device if such
interference cannot be eliminated. Vehicles
using liquefied petroleum gas (such as
propane or butane) must comply with the
National Fire Protection Standard (NFPA-58).
For a copy of this standard, contact the National
Fire Protection Association.

Cautions

Any changes or modifications to your mobile
device not expressly approved in this document

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could void your warranty for this equipment and
void your authority to operate this equipment.
Only use approved batteries, antennas, and
chargers. The use of any unauthorized
accessories may be dangerous and void the
mobile device warranty if said accessories
cause damage or a defect to the mobile device.

Although your mobile device is quite sturdy, it is
a complex piece of equipment and can be
broken. Avoid dropping, hitting, bending, or
sitting on it.

Other Important Safety Information

● Only qualified personnel should service the
mobile device or install the mobile device in a
vehicle. Faulty installation or service may be

48 Important Safety Information

dangerous and may invalidate any warranty
applicable to the device.

● Ensure that any mobile devices or related
equipment installed in your vehicle are
securely mounted.

● Check regularly that all wireless mobile
device equipment in your vehicle is mounted
and operating properly.

● When using a headset in dry environments,
static electricity can build up in the headset
and cause a small quick static electrical
shock. To minimize the risk of electrostatic
discharge from the headset avoid using the
headset in extremely dry environments or
touch a grounded unpainted metal object to

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discharge static electricity before inserting the
headset.

● Do not store or carry flammable liquids,
gases, or explosive materials in the same
compartment as the mobile device, its parts,
or accessories.

● For vehicles equipped with an air bag,
remember that an air bag inflates with great
force. Do not place objects, including
installed or portable wireless equipment near
or in the area over the air bag or in the air
bag deployment area. If wireless equipment
is improperly installed and the air bag inflates,
serious injury could result.

Important Safety Information 49

● Switch your mobile device off before
boarding an aircraft. The use of wireless
mobile devices in aircraft is illegal and may
be dangerous to the aircraft's operation.
Check with appropriate authorities before
using any function of a mobile device while
on an aircraft.

● Failure to observe these instructions may lead
to the suspension or denial of cell phone
services to the offender, or legal action, or
both.

● While using your device, leave some lights on
in the room and do not hold the screen too
close to your eyes.

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● Seizures or blackouts can occur when you
are exposed to flashing lights while watching
videos or playing games for extended
periods. If you feel any discomfort, stop using
the device immediately.

● Reduce risk of repetitive motion injuries.
When you repetitively perform actions, such
as pressing keys, drawing characters on a
touch screen with your fingers, or playing
games, you may experience occasional
discomfort in your hands, neck, shoulders, or
other parts of your body. When using your
device for extended periods, hold the device
with a relaxed grip, press the keys lightly, and
take frequent breaks. If you continue to have

50 Important Safety Information

discomfort during or after such use, stop use
and see a physician.

● If your device has a camera flash or light, do
not use the flash or light close to the eyes of
people or pets. [122011]

Manufacturer’s Warranty

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Your device has been designed to provide you
with reliable, worry-free service. If for any reason
you have a problem with your equipment,
please refer to the manufacturer’s warranty in
this section.

For information regarding the terms and
conditions of service for your device, please visit
www.sprint.com
at 1-888-211-4727.

or call Sprint Customer Service

Important Safety Information 51

Standard Limited Warranty

What is covered and for how long?

SAMSUNG TELECOMMUNICATIONS
AMERICA, LLC (“SAMSUNG”) warrants that
SAMSUNG’s handsets and accessories
(“Products”) are free from defects in material
and workmanship under normal use and
service for the period commencing upon the
date of purchase by the first consumer
purchaser and continuing for the following
specified period of time after that date:

Phone 1 Year

Batteries 1 Year

Case/Pouch/Holster 90 Days

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Other Phone
Accessories

What is not covered?

This Limited Warranty is conditioned upon
proper use of the Product.

This Limited Warranty does not cover: (a)
defects or damage resulting from accident,
misuse, abnormal use, abnormal conditions,
improper storage, exposure to liquid, moisture,
dampness, sand or dirt, neglect, or unusual
physical, electrical or electromechanical stress;
(b) scratches, dents and cosmetic damage,
unless caused by SAMSUNG; (c) defects or
damage resulting from excessive force or use of

52 Important Safety Information

1 Year

a metallic object when pressing on a touch
screen; (d) equipment that has the serial
number or the enhancement data code
removed, defaced, damaged, altered or made
illegible; (e) ordinary wear and tear; (f) defects
or damage resulting from the use of Product in
conjunction or connection with accessories,
products, or ancillary/peripheral equipment not
furnished or approved by SAMSUNG;
(g) defects or damage resulting from improper
testing, operation, maintenance, installation,
service, or adjustment not furnished or
approved by SAMSUNG; (h) defects or
damage resulting from external causes such as
collision with an object, fire, flooding, dirt,
windstorm, lightning, earthquake, exposure to

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weather conditions, theft, blown fuse, or
improper use of any electrical source; (i) defects
or damage resulting from cellular signal
reception or transmission, or viruses or other
software problems introduced into the Product;
or (j) Product used or purchased outside the
United States. This Limited Warranty covers
batteries only if battery capacity falls below 80%
of rated capacity or the battery leaks, and this
Limited Warranty does not cover any battery if
(i) the battery has been charged by a battery
charger not specified or approved by
SAMSUNG for charging the battery; (ii) any of
the seals on the battery are broken or show
evidence of tampering; or (iii) the battery has

Important Safety Information 53

been used in equipment other than the
SAMSUNG phone for which it is specified.

What are SAMSUNG’s obligations?

During the applicable warranty period, provided
the Product is returned in accordance with the
terms of this Limited Warranty, SAMSUNG will
repair or replace the Product, at SAMSUNG’s
sole option, without charge. SAMSUNG may, at
SAMSUNG’s sole option, use rebuilt,
reconditioned, or new parts or components
when repairing any Product, or may replace the
Product with a rebuilt, reconditioned or new
Product.

Repaired/replaced cases, pouches and
holsters will be warranted for a period of ninety

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(90) days. All other repaired/replaced Products
will be warranted for a period equal to the
remainder of the original Limited Warranty on
the original Product or for ninety (90) days,
whichever is longer. All replaced Products,
parts, components, boards and equipment
shall become the property of SAMSUNG.
Except to any extent expressly allowed by
applicable law, transfer or assignment of this
Limited Warranty is prohibited.

What must you do to obtain warranty
service?

To obtain service under this Limited Warranty,
you must return the Product to an authorized
phone service facility in an adequate container
for shipping, accompanied by the sales receipt

54 Important Safety Information

or comparable proof of sale showing the
original date of purchase, the serial number of
the Product and the seller’s name and address.

To obtain assistance on where to deliver the
Product, please call SAMSUNG Customer Care
at 1-888-987-4357. If SAMSUNG determines
that any Product is not covered by this Limited
Warranty, you must pay all parts, shipping, and
labor charges for the repair or return of such
Product.

You should keep a separate backup copy of
any contents of the Product before delivering
the Product to SAMSUNG for warranty service,
as some or all of the contents may be deleted

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DRAFT For Internal Use Only

or reformatted during the course of warranty
service.

What are the limits on SAMSUNG’s
liability?

THIS LIMITED WARRANTY SETS OUT THE
FULL EXTENT OF SAMSUNG’S
RESPONSIBILITIES, AND THE EXCLUSIVE
REMEDY REGARDING THE PRODUCTS.

ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE
DURATION OF THIS LIMITED WARRANTY. IN
NO EVENT SHALL SAMSUNG BE LIABLE FOR
DAMAGES IN EXCESS OF THE PURCHASE

Important Safety Information 55

PRICE OF THE PRODUCT OR FOR, WITHOUT
LIMITATION, COMMERCIAL LOSS OF ANY
SORT; LOSS OF USE, TIME, DATA,
REPUTATION, OPPORTUNITY, GOODWILL,
PROFITS OR SAVINGS; INCONVENIENCE;
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES; OR DAMAGES ARISING
FROM THE USE OR INABILITY TO USE THE
PRODUCT. SOME STATES AND
JURISDICTIONS DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY
LASTS, OR THE DISCLAIMER OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS AND
DISCLAIMERS MAY NOT APPLY TO YOU.

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SAMSUNG MAKES NO WARRANTIES OR
REPRESENTATIONS, EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE, AS TO THE
QUALITY, CAPABILITIES, OPERATIONS,
PERFORMANCE OR SUITABILITY OF ANY
THIRD-PARTY SOFTWARE OR EQUIPMENT
USED IN CONJUNCTION WITH THE
PRODUCT, OR THE ABILITY TO INTEGRATE
ANY SUCH SOFTWARE OR EQUIPMENT
WITH THE PRODUCT, WHETHER SUCH
THIRD-PARTY SOFTWARE OR EQUIPMENT IS
INCLUDED WITH THE PRODUCT
DISTRIBUTED BY SAMSUNG OR OTHERWISE.
RESPONSIBILITY FOR THE QUALITY,
CAPABILITIES, OPERATIONS, PERFORMANCE
AND SUITABILITY OF ANY SUCH

56 Important Safety Information

THIRD-PARTY SOFTWARE OR EQUIPMENT
RESTS SOLELY WITH THE USER AND THE
DIRECT VENDOR, OWNER OR SUPPLIER OF
SUCH THIRD-PARTY SOFTWARE OR
EQUIPMENT.

Nothing in the Product instructions or
information shall be construed to create an
express warranty of any kind with respect to the
Products. No agent, employee, dealer,
representative or reseller is authorized to modify
or extend this Limited Warranty or to make
binding representations or claims, whether in
advertising, presentations or otherwise, on
behalf of SAMSUNG regarding the Products or
this Limited Warranty.

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DRAFT For Internal Use Only

This Limited Warranty gives you specific legal
rights, and you may also have other rights that
vary from state to state.

What is the procedure for resolving
disputes?

ALL DISPUTES WITH SAMSUNG ARISING IN
ANY WAY FROM THIS LIMITED WARRANTY
OR THE SALE, CONDITION OR
PERFORMANCE OF THE PRODUCTS SHALL
BE RESOLVED EXCLUSIVELY THROUGH
FINAL AND BINDING ARBITRATION, AND NOT
BY A COURT OR JURY.

Any such dispute shall not be combined or
consolidated with a dispute involving any other
person’s or entity’s Product or claim, and

Important Safety Information 57

specifically, without limitation of the foregoing,
shall not under any circumstances proceed as
part of a class action. The arbitration shall be
conducted before a single arbitrator, whose
award may not exceed, in form or amount, the
relief allowed by the applicable law. The
arbitration shall be conducted according to the
American Arbitration Association (AAA)
Commercial Arbitration Rules applicable to
consumer disputes. This arbitration provision is
entered pursuant to the Federal Arbitration Act.
The laws of the State of Texas, without reference
to its choice of laws principles, shall govern the
interpretation of the Limited Warranty and all
disputes that are subject to this arbitration
provision. The arbitrator shall decide all issues

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DRAFT For Internal Use Only

of interpretation and application of this
arbitration provision and the Limited Warranty.

For any arbitration in which your total damage
claims, exclusive of attorney fees and expert
witness fees, are $5,000.00 or less (“Small
Claim”), the arbitrator may, if you prevail, award
your reasonable attorney fees, expert witness
fees and costs as part of any award, but may
not grant SAMSUNG its attorney fees, expert
witness fees or costs unless it is determined that
the claim was brought in bad faith. In a Small
Claim case, you shall be required to pay no
more than half of the total administrative, facility
and arbitrator fees, or $50.00 of such fees,
whichever is less, and SAMSUNG shall pay the
remainder of such fees. Administrative, facility

58 Important Safety Information

and arbitrator fees for arbitrations in which your
total damage claims, exclusive of attorney fees
and expert witness fees, exceed $5,000.00
(“Large Claim”) shall be determined according
to AAA rules. In a Large Claim case, the
arbitrator may grant to the prevailing party, or
apportion among the parties, reasonable
attorney fees, expert witness fees and costs.
Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction.

This arbitration provision also applies to claims
against SAMSUNG’s employees,
representatives and affiliates if any such claim
arises from the Product’s sale, condition or
performance.

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You may opt out of this dispute resolution
procedure by providing notice to
SAMSUNG no later than 30 calendar days
from the date of the first consumer
purchaser’s purchase of the Product. To
opt out, you must send notice by e-mail to
[e-mail], with the subject
line: “Arbitration Opt Out.” You must
include in the opt out e-mail (a) your name
and address; (b) the date on which the
Product was purchased; (c) the Product
model name or model number; and (d) the
IMEI or MEID or Serial Number, as
applicable, if you have it (the IMEI or MEID
or Serial Number can be found (i) on the
Product box; (ii) on the Product information

Important Safety Information 59

screen, which can be found under
“Settings;” (iii) on a label on the back of the
Product beneath the battery, if the battery
is removable; and (iv) on the outside of the
Product if the battery is not removable).
Alternatively, you may opt out by calling
1-888-987-4357 no later than 30 calendar
days from the date of the first consumer
purchaser’s purchase of the Product and
providing the same information. These are
the only two forms of notice that will be
effective to opt out of this dispute
resolution procedure. Opting out of this
dispute resolution procedure will not affect
the coverage of the Limited Warranty in

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any way, and you will continue to enjoy the
benefits of the Limited Warranty.
Severability

If any portion of this Limited Warranty is held to
be illegal or unenforceable, such partial illegality
or unenforceability shall not affect the
enforceability of the remainder of the Limited
Warranty.

Precautions for Transfer and Disposal

If data stored on this device is deleted or
reformatted using the standard methods, the
data only appears to be removed on a
superficial level, and it may be possible for
someone to retrieve and reuse the data by
means of special software.

60 Important Safety Information

To avoid unintended information leaks and
other problems of this sort, it is recommended
that the device be returned to Samsung’s
Customer Care Center for an Extended File
System (EFS) Clear which will eliminate all user
memory and return all settings to default
settings. Please contact the Samsung
Customer Care Center for details.

Important! Please provide warranty information

(proof of purchase) to Samsung’s
Customer Care Center in order to
provide this service at no charge. If
the warranty has expired on the
device, charges may apply.

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Samsung Telecommunications America, LLC
1301 E. Lookout Drive
Richardson, Texas 75082

Phone: 1-800-SAMSUNG
Phone: [phone]-HELP (4357)

©

2012 Samsung Telecommunications America,

LLC. All rights reserved.
No reproduction in whole or in part allowed

without prior written approval. Specifications
and availability subject to change without
notice. [111611]

End User License Agreement for Software

IMPORTANT. READ CAREFULLY: This End User
License Agreement ("EULA") is a legal

Important Safety Information 61

agreement between you (either an individual or
a single entity) and Samsung Electronics Co.,
Ltd. ("Samsung") for software, owned by
Samsung and its affiliated companies and its
third party suppliers and licensors, that
accompanies this EULA, which includes
computer software and may include associated
media, printed materials, "online" or electronic
documentation in connection with your use of
this device ("Software").

This device requires the use of preloaded
software in its normal operation. BY USING
THE DEVICE OR ITS PRELOADED SOFTWARE,
YOU ACCEPT THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE TERMS, DO
NOT USE THE DEVICE OR THE SOFTWARE.

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1. GRANT OF LICENSE. Samsung grants you
the following rights provided that you comply
with all terms and conditions of this EULA: You
may install, use, access, display and run one
copy of the Software on the local hard disk(s) or
other permanent storage media of one
computer and use the Software on a single
computer or a mobile device at a time, and you
may not make the Software available over a
network where it could be used by multiple
computers at the same time. You may make
one copy of the Software in machine readable
form for backup purposes only; provided that
the backup copy must include all copyright or
other proprietary notices contained on the
original.

62 Important Safety Information

Certain items of the Software may be subject to
open source licenses. The open source license
provisions may override some of the terms of
this EULA. We make the applicable open
source licenses available to you on the Legal
Notices section of the Settings menu of your
device.

2. RESERVATION OF RIGHTS AND

OWNERSHIP. Samsung reserves all rights not
expressly granted to you in this EULA. The
Software is protected by copyright and other
intellectual property laws and treaties. Samsung
or its suppliers own the title, copyright and other
intellectual property rights in the Software. The
Software is licensed, not sold.

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3. LIMITATIONS ON END USER RIGHTS.
You may not reverse engineer, decompile,
disassemble, or otherwise attempt to discover
the source code or algorithms of, the Software
(except and only to the extent that such activity
is expressly permitted by applicable law not
withstanding this limitation), or modify, or
disable any features of, the Software, or create
derivative works based on the Software. You
may not rent, lease, lend, sublicense or provide
commercial hosting services with the Software.

4. CONSENT TO USE OF DATA. You agree
that Samsung and its affiliates may collect and
use technical information gathered as part of
the product support services related to the
Software provided to you, if any, such as IMEI

Important Safety Information 63

(your device’s unique identification number),
device number, model name, customer code,
access recording, your device’s current SW
version, MCC (Mobile Country Code), MNC
(Mobile Network Code). Samsung and its
affiliates may use this information solely to
improve their products or to provide customized
services or technologies to you and will not
disclose this information in a form that
personally identifies you. At all times your
information will be treated in accordance with
Samsung’s Privacy Policy, which can be viewed
at:
http://account.samsung.com/membership/pp

5. SOFTWARE UPDATES. Samsung may
provide to you or make available to you

.

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updates, upgrades, supplements and add-on
components (if any) of the Software, including
bug fixes, service upgrades (parts or whole),
products or devices, and updates and
enhancements to any software previously
installed (including entirely new versions),
(collectively “Update”) after the date you obtain
your initial copy of the Software to improve the
Software and ultimately enhance your user
experience with your device. This EULA applies
to all and any component of the Update that
Samsung may provide to you or make available
to you after the date you obtain your initial copy
of the Software, unless we provide other terms
along with such Update. To use Software
provided through Update, you must first be

64 Important Safety Information

licensed for the Software identified by Samsung
as eligible for the Update. After the Update, you
may no longer use the Software that formed the
basis for your Update eligibility. The updated
Software version may add new functions and,
in some limited cases, may delete existing
functions.

While the Update will be generally available, in
some limited circumstances, the Software
updates will only be offered by your network
carrier, and such Software updates will be
governed by your contractual relationship with
your network carrier.

With the “Automatic Update” function enabled
(as in the default setting in the System Update

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menu in the Setting), your device downloads
some Updates automatically from time to time.
Your device will, however, ask for your consent
before installing any Update If you choose to
disable the “Automatic Update” function, then
you can check the availability of new Updates
by clicking on the “Check Update” menu in the
Setting. We recommend that you check
availability of any new Updates periodically for
optimal use of your device. If you want to avoid
any use of network data for the Update
downloads, then you should choose the “Wi-Fi
Only” option in the Setting. (Regardless of the
option you choose, the “Automatic Update”
function downloads Updates only through Wi-Fi
connection.)

Important Safety Information 65

6. Some features of the Software may require
your device to have access to the internet and
may be subject to restrictions imposed by your
network or internet provider. Unless your device
is connected to the internet through Wi-Fi
connection, the Software will access through
your mobile network, which may result in
additional charges depending on your payment
plan. In addition, your enjoyment of some
features of the Software may be affected by the
suitability and performance of your device
hardware or data access.

7. SOFTWARE TRANSFER. You may not
transfer this EULA or the rights to the Software
granted herein to any third party unless it is in
connection with the sale of the mobile device

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which the Software accompanied. In such
event, the transfer must include all of the
Software (including all component parts, the
media and printed materials, any upgrades, this
EULA) and you may not retain any copies of the
Software. The transfer may not be an indirect
transfer, such as a consignment. Prior to the
transfer, the end user receiving the Software
must agree to all the EULA terms.

8. EXPORT RESTRICTIONS. You
acknowledge that the Software is subject to
export restrictions of various countries. You
agree to comply with all applicable international
and national laws that apply to the Software,
including all the applicable export restriction
laws and regulations.

66 Important Safety Information

9. TERMINATION. This EULA is effective until

terminated. Your rights under this License will
terminate automatically without notice from
Samsung if you fail to comply with any of the
terms and conditions of this EULA. Upon
termination of this EULA, you must cease all
use of the Software and destroy all copies, full
or partial, of the Software.

10. DISCLAIMER OF WARRANTY. UNLESS

SEPARATELY STATED IN A WRITTEN
EXPRESS LIMITED WARRANTY
ACCOMPANYING YOUR DEVICE, ALL
SOFTWARE PROVIDED BY SAMSUNG WITH
THIS MOBILE DEVICE (WHETHER INCLUDED
WITH THE DEVICE, DOWNLOADED, OR
OTHERWISE OBTAINED) IS PROVIDED "AS IS"

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AND ON AN "AS AVAILABLE" BASIS,
WITHOUT WARRANTIES OF ANY KIND FROM
SAMSUNG, EITHER EXPRESS OR IMPLIED. TO
THE FULLEST EXTENT POSSIBLE PURSUANT
TO APPLICABLE LAW, SAMSUNG DISCLAIMS
ALL WARRANTIES EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED
TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTORY QUALITY
OR WORKMANLIKE EFFORT, FITNESS FOR A
PARTICULAR PURPOSE, RELIABILITY OR
AVAILABILITY, ACCURACY, LACK OF VIRUSES,
QUIET ENJOYMENT, NON INFRINGEMENT OF
THIRD PARTY RIGHTS OR OTHER VIOLATION
OF RIGHTS. SOME JURISDICTIONS DO NOT
ALLOW EXCLUSIONS OR LIMITATIONS OF

Important Safety Information 67

IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT
APPLY TO YOU. NO ADVICE OR
INFORMATION, WHETHER ORAL OR
WRITTEN, OBTAINED BY YOU FROM
SAMSUNG OR ITS AFFILIATES SHALL BE
DEEMED TO ALTER THIS DISCLAIMER BY
SAMSUNG OF WARRANTY REGARDING THE
SOFTWARE, OR TO CREATE ANY
WARRANTY OF ANY SORT FROM
SAMSUNG.

11. THIRD-PARTY APPLICATIONS. Certain
third party applications may be included with, or
downloaded to this mobile device. Samsung
makes no representations whatsoever about
any of these applications. Since Samsung has

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no control over such applications, you
acknowledge and agree that Samsung is not
responsible for the availability of such
applications and is not responsible or liable for
any content, advertising, products, services, or
other materials on or available from such
applications. You expressly acknowledge and
agree that use of third party applications is at
your sole risk and that the entire risk of
unsatisfactory quality, performance, accuracy
and effort is with you. It is up to you to take
precautions to ensure that whatever you select
to use is free of such items as viruses, worms,
Trojan horses, and other items of a destructive
nature. References on this mobile device to any
names, marks, products, or services of any

68 Important Safety Information

third-parties are provided solely as a
convenience to you, and do not constitute or
imply an endorsement, sponsorship, or
recommendation of, or affiliation with the third
party or its products and services. You agree
that Samsung shall not be responsible or liable,
directly or indirectly, for any damage or loss,
including but not limited to any damage to the
mobile device or loss of data, caused or
alleged to be caused by, or in connection with,
use of or reliance on any such third party
content, products, or services available on or
through any such application. You
acknowledge and agree that the use of any
third-party application is governed by such third
party application provider's Terms of Use,

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License Agreement, Privacy Policy, or other
such agreement and that any information or
personal data you provide, whether knowingly
or unknowingly, to such third-party application
provider, will be subject to such third party
application provider's privacy policy, if such a
policy exists. SAMSUNG DISCLAIMS ANY
RESPONSIBILITY FOR ANY DISCLOSURE OF
INFORMATION OR ANY OTHER PRACTICES
OF ANY THIRD PARTY APPLICATION
PROVIDER. SAMSUNG EXPRESSLY
DISCLAIMS ANY WARRANTY REGARDING
WHETHER YOUR PERSONAL INFORMATION
IS CAPTURED BY ANY THIRD PARTY
APPLICATION PROVIDER OR THE USE TO
WHICH SUCH PERSONAL INFORMATION

Important Safety Information 69

MAY BE PUT BY SUCH THIRD PARTY
APPLICATION PROVIDER.

12. SAMSUNG APPLICATIONS. Certain
Samsung applications and services may be
included with, or downloaded to, this mobile
device. Many of them require Samsung
Services membership registration (“Samsung
Account”), and your rights and obligations will
be set forth in separate Samsung Account
terms and conditions and privacy policies.
There are non-Samsung Account applications
and services that require your consent to their
separate terms and conditions and privacy
policies. You expressly acknowledge and agree
that your use of such applications and services

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DRAFT For Internal Use Only

will be subject to the applicable terms and
conditions and privacy policies.

13. LIMITATION OF LIABILITY. SAMSUNG
WILL NOT BE LIABLE FOR ANY DAMAGES OF
ANY KIND ARISING OUT OF OR RELATING TO
THE USE OR THE INABILITY TO USE THE
SOFTWARE OR ANY THIRD PARTY
APPLICATION, ITS CONTENT OR
FUNCTIONALITY, INCLUDING BUT NOT
LIMITED TO DAMAGES CAUSED BY OR
RELATED TO ERRORS, OMISSIONS,
INTERRUPTIONS, DEFECTS, DELAY IN
OPERATION OR TRANSMISSION, COMPUTER
VIRUS, FAILURE TO CONNECT, NETWORK
CHARGES, IN-APP PURCHASES, AND ALL
OTHER DIRECT, INDIRECT, SPECIAL,

70 Important Safety Information

INCIDENTAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES EVEN IF
SAMSUNG HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME
JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSIONS OR LIMITATIONS MAY
NOT APPLY TO YOU. NOTWITHSTANDING THE
FOREGOING, SAMSUNG ELECTRONIC CO.'S
TOTAL LIABILITY TO YOU FOR ALL LOSSES,
DAMAGES, CAUSES OF ACTION, INCLUDING
BUT NOT LIMITED TO THOSE BASED ON
CONTRACT, TORT, OR OTHERWISE, ARISING
OUT OF YOUR USE OF THE SOFTWARE OR
THIRD PARTY APPLICATIONS ON THIS

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MOBILE DEVICE, OR ANY OTHER PROVISION
OF THIS EULA, SHALL NOT EXCEED THE
AMOUNT PURCHASER PAID SPECIFICALLY
FOR THIS MOBILE DEVICE OR ANY SUCH
THIRD PARTY APPLICATION THAT WAS
INCLUDED WITH THIS MOBILE DEVICE. THE
FOREGOING LIMITATIONS, EXCLUSIONS,
AND DISCLAIMERS (INCLUDING SECTIONS
10, 11, 12 AND 13) SHALL APPLY TO THE
MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, EVEN IF ANY REMEDY
FAILS ITS ESSENTIAL PURPOSE.

14 . U.S. GOVERNMENT END USERS
RESTRICTED RIGHTS. The Software is
licensed only with "restricted rights" and as
"commercial items" consisting of "commercial

Important Safety Information 71

sof tware" and "commercial software
documentation" with only those rights as are
granted to all other end users pursuant to the
terms and conditions herein. All Products are
provided only with "restricted rights" with only
those rights as are granted to all other end
users pursuant to the terms and conditions
herein. All Software and Products are provided
subject to Federal Acquisition Regulation (FAR)

52.227.19.

15. APPLICABLE LAW. This EULA is governed
by the laws of the jurisdiction where you are a
resident or, if a resident of the United States, by
the laws of the state of Texas, without regard to
its conflict of law provisions. This EULA shall not
be governed by the UN Convention on

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Contracts for the International Sale of Goods,
the application of which is expressly excluded.

16. DISPUTE RESOLUTION.
(a) Non-United States residents. If a dispute,

controversy or difference arising in any way
from this EULA or your use of the Software is
not amicably settled, it shall be subject to the
non-exclusive jurisdiction of the courts of the
jurisdiction where you are a resident.
Notwithstanding the foregoing, Samsung may
apply for injunctive remedies (or an equivalent
type of urgent legal relief) in any jurisdiction.

(b) United States residents. ALL DISPUTES
WITH SAMSUNG ARISING IN ANY WAY FROM
THIS EULA OR YOUR USE OF THE

72 Important Safety Information

SOFTWARE SHALL BE RESOLVED
EXCLUSIVELY THROUGH FINAL AND
BINDING ARBITRATION, AND NOT BY A
COURT OR JURY. Any such dispute shall not
be combined or consolidated with any other
person’s or entity’s claim or dispute, and
specifically, without limitation of the foregoing,
shall not under any circumstances proceed as
part of a class action. The arbitration shall be
conducted before a single arbitrator, whose
award may not exceed, in form or amount, the
relief allowed by the applicable law. The
arbitration shall be conducted according to the
American Arbitration Association (AAA)
Commercial Arbitration Rules applicable to
consumer disputes. This arbitration provision is

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entered pursuant to the Federal Arbitration Act.
The laws of the State of Texas, without reference
to its choice of laws principles, shall govern the
interpretation of the EULA and all disputes that
are subject to this arbitration provision. The
arbitrator shall decide all issues of interpretation
and application of this arbitration provision and
the EULA. For any arbitration in which your total
damage claims, exclusive of attorney fees and
expert witness fees, are $5,000.00 or less
("Small Claim"), the arbitrator may, if you prevail,
award your reasonable attorney fees, expert
witness fees and costs as part of any award, but
may not grant Samsung its attorney fees, expert
witness fees or costs unless it is determined that
the claim was brought in bad faith. In a Small

Important Safety Information 73

Claim case, you shall be required to pay no
more than half of the total administrative, facility
and arbitrator fees, or $50.00 of such fees,
whichever is less, and Samsung shall pay the
remainder of such fees. Administrative, facility
and arbitrator fees for arbitrations in which your
total damage claims, exclusive of attorney fees
and expert witness fees, exceed $5,000.00
("Large Claim") shall be determined according
to AAA rules. In a Large Claim case, the
arbitrator may grant to the prevailing party, or
apportion among the parties, reasonable
attorney fees, expert witness fees and costs.
Judgment may be entered on the arbitrator's
award in any court of competent jurisdiction.
This arbitration provision also applies to claims

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against Samsung’s employees, representatives
and affiliates if any such claim arises from the
licensing or use of the Software. You may opt
out of this dispute resolution procedure by
providing notice to Samsung no later than 30
calendar days from the date of the first
consumer purchaser’s purchase of this device.
To opt out, you must send notice by e-mail to
[e-mail], with the subject line:
"Arbitration Opt Out." You must include in the
opt out e-mail (a) your name and address; (b)
the date on which the device was purchased;
(c) the device model name or model number;
and (d) the IMEI or MEID or Serial Number, as
applicable, if you have it (the IMEI or MEID or
Serial Number can be found (i) on the device

74 Important Safety Information

box; (ii) on the device information screen, which
can be found under "Settings;" (iii) on a label
on the back of the device beneath the battery, if
the battery is removable; and (iv) on the outside
of the device if the battery is not removable).
Alternatively, you may opt out by calling
1-888-987-4357 no later than 30 calendar days
from the date of the first consumer purchaser's
purchase of the device and providing the same
information. These are the only two forms of
notice that will be effective to opt out of this
dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect your
use of the device or its preloaded Software, and
you will continue to enjoy the benefits of this
license.

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17. ENTIRE AGREEMENT; SEVERABILITY.
This EULA is the entire agreement between you
and Samsung relating to the Software and
supersedes all prior or contemporaneous oral
or written communications, proposals and
representations with respect to the Software or
any other subject matter covered by this EULA.
If any provision of this EULA is held to be void,
invalid, unenforceable or illegal, the other
provisions shall continue in full force and effect.
[050113]

Important Safety Information 75

General Terms and
Conditions of Service

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Please note that these terms may not be
the most current version. A current version
of the terms is available at our website at

www.sprint.com/termsandconditions

request.

Note: Para solicitar esta literatura en

español, por favor contactar a

1-800-777-4681 o visitar a

www.sprint.com/espanol.

76 Important Safety Information

or upon

Basic Definitions

In this document: (1) “we,” “us,” “our,” and
“Sprint” mean Sprint Solutions, Inc., as
contracting agent on behalf of the applicable
Sprint affiliated entities providing the products
and Services; (2) “you,” “your,” “customer,” and
“user” mean an account holder with us or any
user of our Devices or Services; (3) “Device”
means any phone, aircard, mobile broadband
device, any other device, accessory, or other
product that we provide you, we sell to you, or is
active on your account with us; and (4)
“Service” means Sprint-branded offers, rate
plans, options, wireless services, billing services,
applications, programs, products, software, or
Devices on your account with us. “Service(s)”

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also includes any other product or service that
we offer or provide to you that references these
General Terms and Conditions of Service
(“Ts&Cs”).

The Service Agreement

These Ts&Cs are part of your service
agreement with us (the “Agreement”) and
constitute a contract under which we provide
you Services under terms and conditions that
you accept. THIS AGREEMENT CONTAINS A
MANDATORY ARBITRATION PROVISION WITH
A CLASS WAIVER, A REPRESENTATIVE
ACTION WAIVER, AND A JURY WAIVER
PROVISION. In addition to these Ts&Cs, there
are several parts of the Agreement, which

Important Safety Information 77

includes but is not limited to the following: (i) the
subscriber agreement and transaction materials
that you receive and accept; (ii) the plan(s) that
you chose as set forth in our written services
and transaction materials that we provide or
refer you to during the sales transaction,
including on-line and telephone transactions (if
your service plan is not specifically set forth in
any in-store brochure or printed materials, the
requirements and terms set forth in the current
written Agreement and transaction materials
apply); (iii) any confirmation materials and
invoices that we may provide to you; and (iv) the
terms set forth in the coverage map brochures.

It is important that you carefully read all of
the terms of the Agreement.

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Additional Terms

Additional terms will apply when you use
certain applications, programs, Devices, and
services, and these terms will be provided to
you prior to your use of the items. Depending
on who provides the items, the terms may
come from Sprint or a third party. You are
subject to any terms provided by the third party,
and the terms are directly between you and that
third party. Sprint is not responsible for these
third-party items and associated terms.
Additional terms will also apply if you activate
Services as part of a bundle with another
company’s services (for example, cable
services, home phone services, etc.). The
additional terms for bundled Services may

78 Important Safety Information

either modify or replace certain provisions in
these Ts&Cs, including terms relating to
activation, invoicing, payment, and disputing
charges. Also, a different dispute resolution
provision may apply to services provided by
another company (the dispute resolution
provisions in this Agreement will still apply to
our Services). You will be provided details on
any additional terms with your selection of any
bundled Service. For employee and
organization discounts, the discount percentage
may vary from month-to-month based on the
terms of the agreement between your employer,
association, or organization and Sprint. The
discount will be zero after your agreement or
your organization’s agreement with Sprint ends.

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Additional terms and eligibility requirements
regarding organization discounts will be
provided to you.

Our Policies

Services are subject to our business policies,
practices, and procedures (“Policies”). You
agree to adhere to all of our Policies when you
use our Services. Our Policies are subject to
change at anytime with or without notice.

When You Accept The Agreement

You must have the legal capacity to accept the
Agreement. You accept the Agreement when
you do any of the following: (a) accept the
Agreement through any printed, oral, or

Important Safety Information 79

electronic statement, including on the Web by
electronically marking that you have reviewed
and accepted; (b) attempt to or in any way use
the Services; (c) pay for the Services; or (d)
open any package or start any program that
says you are accepting the Agreement when
doing so. If you don’t want to accept the

Agreement, don’t do any of these things.

Term Commitments & Early Termination
Fees

Sprint provides a variety of Services, some of
which require you to maintain Your Services on
a month to month basis or for a minimum term,
usually 1 or 2 years (“Term Commitment”). If
your Agreement contains a Term Commitment,

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you will be charged a fee (“Early Termination
Fee”) for each line of Service that you terminate
early (i.e., prior to satisfying the Term
Commitment) or for each line of Service that we
terminate early for good reason (for example,
violating the payment or other terms of the
Agreement) but such Early Termination Fee will
be prorated based on your remaining Term
Commitment. Early Termination Fees are a part
of our rates. Any Term Commitment, the length
of the Term Commitment, and the applicable
Early Termination Fee amounts and proration
will be disclosed to you during the sales
transaction. Carefully review any Term
Commitment and Early Termination Fee
requirements prior to selecting Services.

80 Important Safety Information

After you have satisfied your Term Commitment,
your Services continue on a month-to-month
basis under the then-current Terms and
Conditions and Service policies. Services
offered on a subscription basis, as described in
the “Account & Service Charges” section, may
not require a Term Commitment and may not
automatically renew. As explained directly
below, there are instances when you will not be
responsible for an Early Termination Fee for
terminating Services early.

When You Don’t Have To Pay An Early
Termination Fee

You aren’t responsible for paying an Early
Termination Fee when terminating Services: (a)

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DRAFT For Internal Use Only

provided on a month-to-month basis; (b)
provided on a subscription basis that do not
include a Term Commitment; (c) consistent with
our published trial period return policy; or (d) in
response to a materially adverse change that
we make to the Agreement as described
directly below.

Our Right To Change The Agreement &
Your Related Rights

We may change any part of the Agreement
at any time, including, but not limited to,
rates, charges, how we calculate charges,
discounts, coverage, technologies used to
provide services, or your terms of Service.
If you lose your eligibility for a particular

Important Safety Information 81

rate plan or if a particular rate plan is no
longer supported or available, we may
change your rate plan to one for which you
qualify. We will provide you notice of
material changes—and we may provide
you notice of non-material changes—in a
manner consistent with this Agreement
(see “Providing Notice To Each Other
Under The Agreement” section). If a
change we make to the Agreement is
material and has a material adverse effect
on Services under your Term Commitment,
you may terminate each line of Service
materially adversely affected without
incurring an Early Termination Fee only if:
(a) you call us within 30 days after the

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effective date of the change; (b) you
specifically advise us that you wish to
cancel Services because of a material
change to the Agreement that we have
made; and (c) we fail to negate the change
after you notify us of your objection to it. If

you do not notify us and cancel Service within
30 days of the change, an Early Termination
Fee will apply if you terminate Services before
the end of any applicable Term Commitment.

Our Right To Suspend Or Terminate
Services

We can, without notice, suspend or
terminate any Service at any time for any
reason. For example, we can suspend or

82 Important Safety Information

terminate any Service for the following: (a) late
payment; (b) exceeding an Account Spending
Limit; (c) harassing/threatening/abusing/
offending our employees or agents; (d)
providing false or inaccurate information; (e)
interfering with our operations; (f) using/
suspicion of using Services in any manner
restricted by or inconsistent with the Agreement
and Policies; (g) breaching, failing to follow, or
abusing the Agreement or Policies; (h)
providing false, inaccurate, dated, or unverifiable
identification or credit information or becoming
insolvent or bankrupt; (i) modifying a Device
from its manufacturer specifications (for
example, rooting the device); (j) failing to use
our Services for an extended period of time; (k)

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failing to maintain an active Device in
connection with our Services; or (l) if we believe
the action protects our interests, any customer’s
interests, or our networks.

Your Right To Change Services & When
Changes Are Effective

The account holder can typically change
Services upon request. In some instances,
changes may be conditioned on payment of an
Early Termination Fee or certain other charges,
or they may require a new Term Commitment.
Changes to Services are usually effective at the
start of the next full invoicing cycle. If the
changes take place sooner, your invoice may
reflect pro-rated charges for your old and new

Important Safety Information 83

Services. We may, but are not obligated to,
provide you the opportunity to authorize
someone else to make changes to your
Services, which will include the authority to
make changes that will extend your Term
Commitment. You are responsible for any
changes to your Services made by a person
you authorize, and those changes will be
treated as modifications to this Agreement.

Your Right To Terminate Services

You can terminate Services at any time by
calling us and requesting that we deactivate all
Services. In addition, if you return or provide
your Device to Sprint and fail to either deactivate
service on the Device or activate another

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DRAFT For Internal Use Only

Device in connection with your Service, we
reserve the right to terminate your Service, and
if you are subject to a Term Commitment, you
may be charged all or part of an Early
Termination Fee. You are responsible for all
charges billed or incurred prior to deactivation. If
Services are terminated before the end of your
invoicing cycle, we won’t prorate charges to the
date of termination and you won’t receive a
credit or refund for any unused Services.

Except as provided above, if you are
subject to an Early Termination Fee, you
must also pay the invoiced Early
Termination Fee for each line of Service
that you terminate early.

84 Important Safety Information

Credit Checks & Credit Information

We agree to provide you Services on the
condition that you have and maintain
satisfactory credit according to our standards
and policies. You agree to provide information
that we may request or complete any
applications that we may provide you to
facilitate our review. We rely on the credit
information you furnish, credit bureau reports or
other data available from commercial credit
reference services, and other information (such
as payment history with us) to determine
whether to provide or continue to provide you
Services. The Services we offer you can vary
based on your credit history. We may at any
time, based on your credit history, withdraw or

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DRAFT For Internal Use Only

change Services or place limits or conditions
on the use of our Services. You agree to
provide us updated credit information upon
request. We may provide your payment history
and other account billing/charge information to
any credit reporting agency or industry
clearinghouse.

Account Spending Limits (“ASL”)

An ASL is a temporary or permanent limit
(typically based on credit history, payment
history, or to prevent fraud) that we place on the
amount of unpaid charges you can accumulate
on your account, regardless of when payment
on those charges is due. We reserve the right to
determine which charges count toward an ASL.

Important Safety Information 85

If you have an ASL, we may suspend your
Services without prior notice if your account
balance reaches the ASL, even if your account
is not past due. We may impose or increase an
ASL at any time with notice. An ASL is for our
benefit only and should not be relied on by you
to manage usage.

Deposits & Returning Deposits

We may at any time require a deposit as a
guarantee of payment for you to establish or
maintain Service (“Deposit”). By providing us a
Deposit, you grant us a security interest for all
current or future amounts owed to us. We may
change the Deposit at any time with notice. You
can’t use a Deposit to make or delay payments.

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The Deposit, the length of time we hold the
Deposit, and changes to the Deposit are
determined based on your credit history,
payment history, and other factors. Unless
prohibited by law, we may mix Deposits with
our other funds and it won’t earn interest, and
we reserve the right to return the Deposit as a
credit on your invoice at anytime. If your
Services are terminated for any reason, we may
keep and apply your Deposit to any
outstanding charges. We’ll send any remaining
portion of the Deposit to your last known
address within 90 days after your final invoice—if
it is returned to us, we will forward it on to the
appropriate state authorities to the extent
required by law.

86 Important Safety Information

Restrictions On Using Services

You can’t use our Services: (a) in a way that
could cause damage or adversely affect any of
our other customers or our reputation, networks,
property, or Services; or (b) in any way
prohibited by the terms of our Services, the
Agreement, or our Policies. You cannot in any
manner resell the Services to another party. For
additional restrictions on the use of our
Services, see our Acceptable Use Policy and
Visitors Agreement, which are available on our
website, and the detailed plan or other
information on Services that we provide or refer
you to during the sales transaction.

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Your Device, Number & E-mail Address

We don’t manufacture any Device that we might
sell to you or that is associated with our
Services, and we aren’t responsible for any
defects, acts, or omissions of the manufacturer.

The only warranties on your Device are the
limited warranties given to you by the
manufacturer directly or that we pass
through. Device performance may vary
based on device specifications (for
example, a device’s software, memory, and
storage), and device performance may
impact access to all of our Services. Your

Device is designed to be activated on our
networks and in other coverage areas that we
may make available to you. As programmed, it

Important Safety Information 87

will not accept wireless service from another
carrier. Except for any legal right you may have
to port/transfer your phone number to another
carrier, you have no—and cannot gain any (for
example, through publication, use, etc.)—
proprietary, ownership, or other rights to any
phone number, identification number, email
address, or other identifier that we assign to you,
your Device, or your account. We’ll notify you if
we decide to change or reassign them. Your
CDMA Sprint PCS phone may have software
programming lock that protects certain of the
handset’s operating parameters against
unauthorized reprogramming. If your device
has a software programming lock, and you
wish to obtain the software program lock code

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for your CDMA Sprint PCS phone, please visit
sprint.com
information and eligibility requirements.

or call 1-888-211-4727 for

Porting/Transferring Phone Numbers

We don’t guarantee that number transfers to or
from us will be successful. If you authorize
another carrier to transfer a number away from
us, then that is considered a request by you to
us to terminate all of the Services associated
with that number. You’re responsible for all

charges billed or incurred prior to
deactivation and for any applicable Early
Termination Fees.

88 Important Safety Information

Coverage; Where Your Device Will Work;
Service Speeds

Our coverage maps are available at our
authorized retail locations and on sprint.com.
The specific network coverage you get will
depend on the radio transmissions your Device
can pick up and Services you’ve chosen.

Our coverage maps provide high level
estimates of our coverage areas when
using Services outdoors under optimal
conditions. Coverage isn’t available
everywhere. Coverage and Service
speeds are not guaranteed. Coverage is
subject to change without notice. Service
speeds may depend on the Service
purchased. Actual speeds will vary.

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Estimating wireless coverage, signal
strength, and Service speed is not an exact
science. There are gaps in coverage within
our estimated coverage areas that-along
with other factors both within and beyond
our control (for example, network
problems, network or Internet congestion,
software, signal strength, your Device,
structures, buildings, weather, geography,
topography, server speeds of the websites
you access, actions of third parties, etc.)­may result in dropped and blocked
connections, slower Service speeds, or
otherwise impact the quality of Service.
Services that rely on location information,
such as E911 and GPS navigation, depend

Important Safety Information 89

on your Device’s ability to acquire satellite
signals (typically not available indoors)
and network coverage. While your Device
is receiving a software update, you may be
unable to use your Device in any manner
until the software update is complete.

Roaming

The term “roaming” typically refers to coverage
on another carrier’s network that we may make
available to you based on our agreements with
other carriers. These agreements may change
from time to time, and roaming coverage is
subject to change without notice. Your ability to
receive roaming coverage depends on the
radio transmissions your Device can pick up

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and the availability of roaming coverage. We
make no guarantee that roaming coverage will
be available. Roaming coverage may exist both
within and outside our network coverage areas.
Your Device will generally indicate when you’re
roaming. Depending on your Services, separate
charges or limits on the amount of minutes
used while roaming may apply. Certain
Services may not be available or work the
same when roaming (for example, data
Services, voicemail, call waiting, etc.). For
information on whether roaming applies, see
your service plan details.

90 Important Safety Information

About Data Services & Content

Our data Services and your Device may allow
you to access the Internet, text, pictures, video,
games, graphics, music, email, applications,
sound, and other materials (“Data Content”) or
send Data Content elsewhere. Some Data
Content is available from us or our vendors,
while other Data Content can be accessed from
others (for example, third party websites,
games, ringers, applications, etc.). We make
absolutely no guarantees about the Data
Content that you access on your Device. Data

Content may be: (1) unsuitable for
children/minors; (2) unreliable or
inaccurate; or (3) offensive, indecent, or
objectionable. You’re solely responsible

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for evaluating the Data Content accessed
by you or anyone through your Services.
We strongly recommend that you monitor
data usage by children/minors. Data

Content from third parties may also harm your
Device or its software. We are not responsible
for any Data Content. We are not responsible for
any damage caused by any Data Content that
you access through your Services, that you load
on your Device, or that you request that our
representatives access or load on your Device.
To protect our networks and Services or for
other reasons, we may place restrictions on
accessing certain Data Content (such as certain
websites, applications, etc.); impose separate
charges; limit throughput or the amount of data

Important Safety Information 91

that you can transfer; or otherwise limit or
terminate Services. If we provide you storage for
Data Content that you have purchased, then we
may delete the Data Content without notice or
place restrictions/limits on the use of storage
areas. Data Content stored on a Device,
transmitted over our networks, or stored by
Sprint may be deleted, modified, or damaged.
You may not be able to make or receive voice
calls while using data Services. Data Content
provided by our vendors or third parties is
subject to cancellation or termination at any
time without notice to you, and you may not
receive a refund for any unused portion of the
Data Content.

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Specific Terms & Restrictions On Using
Data Services

In addition to the rules for using all of our other
Services, unless we identify the Service or
Device that you have selected as specifically
intended for that purpose (for example, wireless
routers, Data Link, etc.), you can’t use our data
Services: (1) with server devices or host
computer applications or other systems that
drive continuous, heavy traffic or data sessions;
(2) as a substitute or backup for private lines or
frame relay connections; or (3) for any other
unintended use as we determine in our sole
discretion. We reserve the right to limit, suspend,
or constrain any heavy, continuous data usage
that adversely impacts our networks’

92 Important Safety Information

performance or hinders access to our
networks. If your Services include Web or data
access, you also can’t use your Device as a
modem for computers or other equipment,
unless we identify the Service or Device you
have selected as specifically intended for that
purpose (for example, with “phone as modem”
plans, Sprint Mobile Broadband card plans,
wireless router plans, etc.).

Software License

If Sprint provides you software as part of the
Service and there are not software license
terms provided with the software (by Sprint or
by a third party), then Sprint grants you a limited,
revocable, non-exclusive, non-transferable

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license to use the software to access the
Services for your own individual use. You will
not sell, resell, transfer, copy, translate, publish,
create derivative works of, make any
commercial use of, modify, reverse engineer,
decompile, or disassemble the software. Sprint
may revoke this license at any time.

Fees, Activation & Miscellaneous Charges

Based on our Policies, we may charge
activation, prepayment, reactivation, program, or
other fees to establish, change, or maintain
Services. Certain transactions may also be
subject to a charge (for example, convenience
payment, changing phone numbers, handset
upgrades, etc.). You will be provided notice of

Important Safety Information 93

these types of fees before we complete the
requested transaction.

Account & Service Charges

You are responsible for all charges
associated with your account and the
Services on your account, no matter who
adds or uses the Services. Charges include,

but are not limited to, the monthly recurring
charges, usage charges, charges for additional
services, taxes, surcharges, and fees associated
with your Services. These charges are
described or referred to during the sales
transaction, in our marketing materials, and in
confirmation materials that we may send to you.
Depending on your Services, charges for

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additional services may include operator and
directory assistance, voicemail, call forwarding,
data calls, texts, and Web access. If you (the
account holder) allow end users to access or
use your Devices, you authorize end users to
access, download, and use Services. You may
have the opportunity to purchase Services on a
subscription basis where we assess
subscription charges that allow you access to
the Services and/or provide you a certain
amount of use of the Services for a defined
period of time. Depending on your Service,
certain types of subscription charges may be
assessed automatically upon activation and
automatically assessed for subsequent
subscription periods. Subscription Services

94 Important Safety Information

offered on a recurring basis do not end until
terminated by you or us. Subscription charges
for recurring Services occur at the beginning of
each bill cycle. Information regarding your bill
cycle for subscription Services will be provided
when you order the Services. For Services
offered on a per-day basis, you will generally be
charged for use before or at the time of use. In
certain instances, we may charge you at some
point after you use the Services. Unless
otherwise disclosed, Services offered on a per­day basis end 24 hours after Service is initiated.

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How We Calculate Your Charges For Billing
Purposes

Regular Voice Calls: We round up partial

minutes of use to the next full minute. Time
starts when you press “Talk” or your Device
connects to the network and stops when you
press “End” or the network connection
otherwise breaks. You’re charged for all calls
that connect, even to answering machines,
voicemail, or voice transcription services. You
won’t be charged for unanswered calls or if you
get a busy signal. For incoming calls answered,
you’re charged from the time shortly before the
Device starts ringing until you press “End” or
the network connection otherwise breaks. If
charges vary depending on the time of day that

Important Safety Information 95

you place or receive calls (for example, Nights
and Weekend plans), you’re charged for the
entire call based on the rate that applies to the
time period in which the call starts. Call time for
a single call may be subject to a maximum
duration and may be automatically terminated if
the maximum duration is exceeded. Rates that
vary based on the time of access will be
determined based on the location of the
network equipment providing service and not
the location of your Device or your Device’s
area code (if applicable).

Push-to-Talk Charges: Charges for push-to­talk calls are billed to the person who starts the
call and calculated by multiplying the duration
of the call by the applicable rate and number of

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participants. You’re charged at least 6 seconds
of airtime for each call you start; subsequent
communications in the same call are rounded
up to and billed to the next second. Time
begins when you press any button to start a
push-to-talk call and ends approximately 6
seconds after completion of a communication
to which no participant responds. Subsequent
push-to-talk communications are considered
new calls. Charges apply for the entire period of
time the push-to-talk call is connected to our
network. Depending on your plan, nationwide,
international, or group push-to-talk calls may
use the local push-to-talk minutes in your plan
and result in additional or different charges.
Responses to call alert transmissions are

96 Important Safety Information

treated as new push-to-talk transmissions even
when responding within 6 seconds of receiving
the alert. Push-to-talk billing methods are
subject to change as we introduce new push­to-talk Services.

Data Usage: Unless we specifically tell you
otherwise, data usage is measured in bytes,
kilobytes, megabytes, and gigabytes—not in
minutes/time. 1024 bytes equals 1 kilobyte
(“K B”) , 1024 KB equ als 1 m egaby te, and 1024
megabytes equals 1 gigabyte. Bytes are
rounded up to KB, so you will be charged at
least 1 KB for each data usage session (“data
session”). Rounding occurs at the end of each
data session, and sometimes during a data
session. Depending on your data Services,

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usage may be charged against an allowance
or on a fixed price per KB, and you may be
subject to limitations on the amount of data
usage. If you are charged on a fixed price per
KB, any fractional cents will be rounded up to
the next cent. You are charged for all data
directed to your Device’s Internet address,
including data sessions you did not initiate and
for incomplete transfers. As long as your Device
is connected to our data networks, you may
incur data charges. Examples of data for which
you will be charged includes the size of a
requested file or Data Content (game, ringer,
etc.); Web page graphics (logos, pictures,
banners, advertisement, etc.); additional data
used in accessing, transporting, and routing the

Important Safety Information 97

file on our network; data from partial or
interrupted downloads; re-sent data; and data
associated with unsuccessful attempts to reach
websites or use applications. These data
charges are in addition to any charges for the
Data Content itself (game, ringer, etc.). Data
used and charged to you will vary widely, even
between identical actions or data sessions.
Estimates of data usage—for example, the size
of downloadable files—are not reliable
predictors of actual usage. Your bill won’t
separately list the number of KB attributed to a
specific action/data session.

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Your Bill

Your bill provides you notice of your charges. It
reflects monthly recurring charges (usually
billed one bill cycle in advance), fees, taxes,
Surcharges, product and equipment charges,
subscription charges, and usage/transaction
specific charges (usually billed in the bill cycle
in which they’re incurred). Some usage
charges, such as those that depend on usage
information from a third party, may be billed in
subsequent bill cycles and result in higher than
expected charges for that month. Bill cycles and
dates may change from time to time. Your b ill

may also include other important notices
(for example, changes to your Agreement,
to your Service, legal notices, etc.). Your

98 Important Safety Information

paper bill may not include itemized billing detail.
More specific billing information is available
online. Paper bills may be subject to an
additional charge. Unless prohibited by law,
other charges (for example, data Services or
taxes and surcharges) will not include itemized
detail but will be listed as total charges for a
category. If you choose Internet billing, you will
not receive paper bills.

Your Payments; Late Fees

Payment is due in full as stated on your bill. If we
do not receive payment in full by the date
specified on your bill, a late payment charge,
which may be charged at the highest rate
permissible by law, may be applied to the total

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unpaid balance. We may also charge you any
costs we pay to a collection agency to collect
unpaid balances from you. If we bill you for
amounts on behalf of a third party, payments
received are first applied to our charges. You
may be charged additional fees for certain
methods of payment. We may charge you, up
to the highest amount permitted by law, for
returned checks or other payments paid by you
and denied for any reason by a financial
institution. Acceptance of payments (even if
marked “paid in full”) does not waive our right
to collect all amounts that you owe us. We may
restrict your payment methods to cashier’s
check, money order, or other similar secure
form of payment at any time for good reason.

Important Safety Information 99

Taxes & Government Fees

You agree to pay all federal, state, and local
taxes, fees, and other assessments that we’re
required by law to collect and remit to the
government on the Services that we provide to
you. These charges may change from time to
time without advance notice. If you’re claiming
any tax exemption, you must provide us with a
valid exemption certificate. Tax exemptions
generally won’t be applied retroactively.

Surcharges

You agree to pay all Sprint surcharges
(“Surcharges”), which may include, but are not
limited to: Federal Universal Service; Regulatory
and Administrative charges; gross receipts

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charges, and other charges. Surcharges are
not taxes, and we are not required by law to
assess them. They are part of our rates we
choose, at our discretion, to collect from
you, to recover certain costs and are kept
by us. The number and type of Surcharges
will be provided on your invoice and may
vary depending upon the location of the
billing address of the Device and can
change over time. We determine the
amount for these charges, and these
amounts are subject to change, as are the
components used to calculate these
amounts. We will provide you notice of any

changes to Surcharges in a manner consistent
with this Agreement (see “Providing Notice To

100 Important Safety Information

Each Other Under The Agreement” section).
However, because some Surcharges are based
on amounts set by the government or based on
government formulas, it will not always be
possible to provide advance notice of new
Surcharges or changes in the amount of
existing Surcharges. Information on Surcharges
is provided during the sales transaction and is
available on our website.

Disputing Charges - You Must Still Pay
Undisputed Charges

Any dispute to a charge on your bill must be
made within 60 days of the date of the bill that
initially contained the charge. Disputes can only
be made by calling or writing us as directed on

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your invoice or elsewhere. You accept all
charges not properly disputed within the above
time period—undisputed charges must still be
paid as stated on your bill.

Protecting Our Network & Services

We can take any action to: (1) protect our
networks, our rights and interests, or the rights
of others; or (2) optimize or improve the overall
use of our networks and Services. Some of
these actions may interrupt or prevent legitimate
communications and usage-for example,
message filtering/blocking software to prevent
spam or viruses; limiting throughput; limiting
access to certain websites, applications, or
other Data Content; prohibitions on unintended

Important Safety Information 101

uses (for example, use as a dedicated line, or
use as a monitoring service), etc. For additional
information on what we do to protect our
customers, networks, Services, and equipment,
see our Acceptable Use Policy and Visitors
Agreement at our website.

Your Privacy

Our Privacy Policy is available on our website.
To review the policy, visit www.sprint.com/legal/
privacy.html. This policy may change from time
to time, so review it with regularity and care.

Call Monitoring: To ensure the quality of our
Services and for other lawful purposes, we may
monitor or record calls you make to us or we
make to you (for example, your conversations

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with our customer service or sales
departments).

Authentication and Contact: You (the
account holder) may password protect your
account information by establishing a personal
identification number (“PIN”). You may also set
a backup security question and answer in the
event you forget your PIN. You agree to protect
your PIN, passwords, and other account access
credentials like your backup security question
from loss or disclosure. You further agree that
Sprint may, in our sole discretion, treat any
person who presents your credentials that we
deem sufficient for account access as you or
an authorized user on the account for
disclosure of information or changes in Service.

102 Important Safety Information

You agree that we may contact you for Service­related reasons through the contact information
that you provide, through the Services or
Devices to which you subscribe, or through
other available means, including text message,
email, fax, recorded message, mobile,
residential or business phone, or mail.

CPNI: As we provide telecommunications
products and Services to you (the account
holder), we develop information about the
quantity, technical configuration, type, location,
and destination of telecommunications
products and Services you use, as well as
some other information found on your bill
(“CPNI”). Under federal law, you have the right
and we have a duty to protect the confidentiality