print built the largest all-PCS nationwide network with advanced
multimedia services and clear calls, reaching more than 230 million
S
people for clarity you can see and hear. We built our network to give you
what we believe you really want from a wireless phone, clear sound, private
conversations and time-saving features.
But with Sprint, you can do something even more far-reaching – simplify
your life. Our advanced technology is designed to grow with your
communications needs so that one day you'll be able to rely entirely on your
PCS Phone to stay connected.
This guide will familiarize you with our technology and with your new
PCS Phone through simple, easy-to-follow instructions. If you have already
reviewed the Start Here Guide, which was packaged with your new phone,
then you're ready to explore the advanced features outlined in this guide.
If you have not read your Start Here Guide, go to Section One - Getting
Started. This section provides all the information you need to quickly
activate your phone, set up your voicemail and much more. It also contains
information on how to contact Sprint should you have questions about
service, want to purchase additional products or services, or just to check
your account balance.
Thank you for choosing Sprint.
6
Introduction to this
T
Online User’s Guide
his Online User’s Guide introduces you to PCS Service and all the
features of your new phone. It’s divided into four sections:
䊳 Section 1: Getting Started
䊳 Section 2: Understanding Your Phone
䊳 Section 3: Using PCS Service Features
䊳 Section 4: Safety and Warranty Information
Throughout the guide, you'll find tips that highlight special shortcuts
and timely reminders to help you make the most of your new phone and
service. The Table of Contents and Index will help you locate specific
information quickly.
You'll get the most out of your phone if you read each section. However, if you'd
like to get right to a specific feature, simply turn to that page. Follow the
instructions in that section and you'll be ready to use your phone in no time.
Tip : You can print out this guide to keep on hand or view it online. If you're
viewing it online, simply click on a topic in the Table of Contents or on any
page reference within a section to go directly to that topic.
7
Section 1
Getting Started
Section 1
Getting Started8
1A
T
Setting Up Service
In This Section
䊳 Getting Started With PCS Service
䊳 Setting Up Voicemail
䊳 Getting Help
his section walks you through the basics of setting up service for
your PCS Phone, including unlocking and activating your phone,
setting up your voicemail and how to contact Sprint for assistance with
your PCS Service.
Section 1: Getting Started
1A: Setting Up Service9
Getting Started With PCS Service
Determine If Your Phone Is Already Activated
If you received your phone in the mail or purchased it at a Sprint Store, it
probably has been activated. All you need to do is unlock your phone.
If your phone is not activated, please refer to the Start Here Guide
included with your phone.
Unlocking Your Phone
Follow these steps to unlock your phone:
1. Press and hold for a few seconds to turn the phone on.
2. Highlight Unlock and press .
3. Enter your four-digit lock code. For security purposes, the code is not
visible as you type.
Tip : If you can’t recall your lock code, try using the last four digits of either
your Social Security number or PCS Phone Number or try 0000. If none of
these work, call PCS Customer Solutions at 1-888-211-4PCS (4727).
Activating Your Phone
To activate your phone, follow the directions in the Start Here Guide that
was included with your phone. Or visit
activate your phone online.
http://activate.sprintpcs.com and
Section 1: Getting Started
1A: Setting Up Service 10
Setting Up Your Voicemail
All unanswered calls to your PCS Phone are automatically transferred to
voicemail, even if your phone is in use or turned off. Therefore, you will
want to set up your voicemail and personal greeting as soon as your
PCS Phone is activated.
To set up voicemail:
1. Press and hold .
2. Follow the system prompts to create your pass code, record your
greeting, record your name announcement and choose whether to
activate One-Touch Message Access (a feature that lets you press one
key to access messages and bypasses the need for you to enter your
pass code).
Note: The voicemail setup process may vary in certain Affilitate areas.
Getting Help
Visit Our Web Site
Stop by www.sprintpcs.com to get up-to-date information on PCS
Services, options and more.
You can also:
䊳 Review coverage maps
䊳 Learn how to use voicemail
䊳 Access your account information
䊳 Purchase accessories
䊳 Add additional options to your service plan
䊳 Check out frequently asked questions
䊳 And more
Section 1: Getting Started
1A: Setting Up Service 11
PCS Customer Solutions
Claire, your virtual service representative is also available to assist you
24 hours a day, seven days a week. Visit her at
www.sprintpcs.com by
logging on and clicking on Claire’s Directory for Service Solutions.
Receiving Automated Invoicing Information
For your convenience, your phone gives you free access to invoicing
information on your PCS Account. This information includes balance
due, payment received, invoicing cycle and the amount of minutes used
since your last invoicing cycle. Follow these steps to access this
information:
䊳 Press .
Note: This service may not be available in all Affiliate markets.
PCS Directory Assistance
PCS Directory Assistance provides a variety of services, including
residential, business and government listings; assistance with local or
long-distance calls; movie listings; hotel, restaurant and shopping
information and major local event information. There is a per call
charge and you will be billed for airtime.
䊳 Press .
PCS Operator Services
PCS Operator Services can provide assistance in placing collect calls or
calls billed to a local telephone calling card or a third party.
䊳 Press .
For more information or to see the latest in products and services, visit us
online at
Note: PCS Operator Services may not be available in all
Affiliate markets.
www.sprintpcs.com.
Section 1: Getting Started
1A: Setting Up Service 12
Section 2
Understanding Your
Phone
Section 2
Understanding Your Phone 13
Section 2A
Y
Your PCS Phone: The Basics
In This Section
䊳 Front View of Phone
䊳 Viewing the Display Screen
䊳 Features of Your Phone
䊳 Turning Your Phone On and Off
䊳 Using the Battery and Charger
䊳 Displaying Your Phone Number
䊳 Making and Answering Calls
our PCS Phone is packed with features that simplify your life and
expand your ability to stay connected to the people and information
that are important to you. This section will guide you through the basics of
your phone and you’ll be on your way to using it in no time.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 14
Front View of Phone
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 15
1. Signal Strength Indicator: This icon represents the signal strength by
displaying bars. The more bars displayed, the better the signal
strength.
2. Headset Jack: (located in the upper back corner of the phone.)
Allows you to plug in an optional headset for safe and convenient
hands-free conversations.
3. Volume Up/Down Key: Allows you to adjust the ringer volume in
standby mode (with the flip open) or adjust the voice volume during
a call. They can also be used to scroll up or down to navigate
through the different menu options. To mute the ringer during an
incoming call, press the Volume Key up or down.
4. One Touch Internet Access Key: Allows you to have internet access,
with the press of a button. When pressed, the PCS Wireless Web
browser is automatically started.
5. OK Key: Pressing when navigating through a menu accepts the
highlighted choice in the menu. Pressing
for a few seconds
automatically dials your voicemail.
6. TALK: Place or receive a call. In standby mode, press the key once to
enter the Outgoing call log. If you press and hold the key down you
will initiate Voice Recognition.
7. Numeric Keypad: Use these keys to enter numbers, letters, and
characters.
8. Shift/Asterisk: Enters the asterisk [*] character for calling features.
In text entry mode, press to change the character input type.
9. Accessory Interface Connector: This connector is used to connect
any available accessory cables to your phone.
10. Speaker: The speaker allows you to hear the other caller and the
different ring tones and sounds offered by your phone.
11. Battery Indicator: The battery indicator displays the amount of
remaining battery charge currently available in your phone. When
all bars are displayed in the battery icon, the phone’s battery is fully
charged. When they are not displayed, the phone’s battery is
completely discharged or empty.
12. Display Screen: The display screen displays all the information
needed to operate your phone.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 16
13. Menu Icon Screen: The menu icon screen is only displayed when you
have the phone in the “Camera” menu style. If you are in the
“Nature” menu style, the regular menu items are displayed with
various pictures.
14. Antenna: The antenna allows you to send and receive calls and
information while using your phone. It should be fully extended for
maximum signal strength.
15. LED Indicator: The LED is used to notify you of an incoming call or
new voicemail. It also displays while charging the battery. For more
information on charging, see "Charging the Battery" on page 23.
16. Navigation Key: This key allows you to scroll through the phone
menu options, and provides a shortcut to phone functions from
Standby Mode.
17. Menu Key: Displays the first level or Main Menu of options. Press
again to view the next menu page.
18. END: Ends a call. Press and hold this key for a few seconds to turn
your phone On or Off. While in the main menu, it returns the phone
to standby mode and cancels your input.
19. BACK: Deletes characters from the display. When in a menu, press to
return to the previous menu. This key also allows you to return to the
previous screen in the PCS Wireless Web browser.
20. Space/Pound: Enters the pound [#] character for calling features.
In text entry mode, press to enter a space.
21. Microphone: The Microphone allows the other caller to hear you
clearly when you are speaking to them.
22 . Power Interface Connecto r: The power interface connector is used to
plug in the charging accessories.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 17
Viewing the Display Screen
Main LCD
This list identifies the symbols you’ll see on your main LCD screen.
displays your current signal strength.The more lines you
have, the stronger your signal.
means your phone cannot find a signal.
tells you a call is in progress.
indicates you have voicemail, text, numeric pages, or
PCS Web Alert messages waiting. Press briefly to see a list
of pending messages or press and hold to dial voicemail box.
indicates that 3G functionality is active.
indicates that 3G functionality is dormant or inactive.
indicates that you are receiving information.
indicates that you are sending information.
indicates your phone is in vibrate mode.
shows your current battery charge strength. (Icon shown
fully charged.)
indicates that position location is active.
indicates that position location is inactive.
indicates that TTY option is On.
indicates that your phone is roaming.
indicates that your phone is in security mode.
indicates that an alarm is set on your phone.
indicates that the ringer is set at a level between 1-8.
Tip : Display indicators let you know when you’re off the Sprint Nationwide
PCS Network and whether you’re operating in digital or analog mode.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 18
External LCD:
shows your current signal strength.The more lines you have, the
stronger your signal.
means your phone cannot find a signal.
tells you a call is in progress.
Time/Date is displayed.
shows your current battery charge strength. (Icon shown fully
discharged.) Icon is animated while charging.
indicates you have voicemail, text, numeric pages, or PCS Web
Alert messages waiting.
indicates that an alarm is set on your phone.
indicates that the ringer is set at a level between 1-8.
indicates your phone is in vibrate mode.
indicates that TTY option is On.
indicates that your phone is in security mode.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 19
Features of Your A500
Congratulations on the purchase of your PCS Phone (SPH-A500). This
phone is lightweight, easy-to-use, reliable and offers many significant
features and service options:
䊳 Dual-band Tri-Mode capability provides access to other PCS digital
and analog networks where Sprint has implemented roaming
agreements (page 43).
䊳 1X Voice and Data.
䊳 Java enabled for advanced downloadable content.
䊳 Voice Recognition allows you to control your phone with voice
activated options.
䊳 128x160 pixel, full color with up to 12-lines of graphic LCD display.
䊳 96x64 full graphic external LCD.
䊳 Polyphonic ringers.
䊳 GPS position location enabled.
䊳 WAP 2.0 compliant browser for more internet access.
䊳 PCS Vision
(page 41).
䊳 PCS Mail and Web Short Mail provide quick and convenient text
messaging capabilities (page 99).
䊳 PCS Connection Kit offers wireless modem capabilities for your
personal computer in digital mode.
䊳 PCS Voice Command
someone’s name or the digits in their phone number (page 115).
䊳 Downloadable ringers allow you to personalize your phone with
distinct ringers (page 106).
䊳 The built-in scheduler lets you schedule alerts to remind you of
important events (page 67).
䊳 Each phone book entry can store up to six phone numbers for a total
of 250 numbers.
SM
provides access to the wireless Internet in digital mode
SM
lets you dial phone numbers by speaking
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 20
Turning Your Phone ON and OFF
Turning Your Phone ON
To turn your phone on, press for a few seconds.
Once your phone is ON, it displays “Looking for Service” indicating that
your phone is searching for a signal. When your phone finds a signal, it
automatically enters Standby mode – the phone’s idle state. At this point,
you are ready to begin making and receiving calls.
If your phone is unable to find a signal after 15 minutes of searching, a
Power Save feature is automatically activated. When a signal is found,
your phone automatically returns to Standby mode.
In Power Save mode, your phone searches for a signal periodically
without your intervention. You can also initiate a search for
PCS Service by pressing any key (when your phone is turned ON).
Tip : The Power Save feature helps to conserve your battery power when
you are in an area where there is no signal.
Turning Your Phone OFF
Press for a few seconds until you see the powering down
animation on the display screen.
Your screen remains blank while your phone is off (unless the battery
is charging).
21
Using the Battery
Battery Capacity
Your PCS Phone is equipped with a Lithium Ion (LiIon) battery. It allows
you to recharge your battery before it is fully drained. The battery
provides approximately 2.5 hours of continuous digital talk time
(1 hour in analog) or approximately 216 hours of continuous digital
standby time (15 hours in analog).
When the battery reaches 5% of its capacity, the battery icon blinks. When
there are approximately two minutes of talk time left, the phone sounds
an audible alert every 30 seconds and then powers down.
Note: Long backlight settings, searching for service, vibrate mode and
browser use affect the battery’s talk and standby times.
Tip : Be sure to charge your phone’s battery and watch your indicator to
ensure your levels are okay.
Installing the Battery
Your PCS Phone comes with a LiIon battery. Follow these steps to
install it:
1. Place the battery on the back of the phone, making sure that the
plastic tabs are aligned with the corresponding holes in the phone.
2. Gently push the battery down until it snaps into place.
Removing the Battery
To remove your battery for charging or for another reason, follow these
easy steps:
1. Make sure the power is off so that you don’t lose any stored numbers
or messages.
2. Push the battery release latch up and pull the battery away from the
phone at a 45 degree angle.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 22
Charging the Battery
Your PCS Phone comes with a rechargeable battery. You should charge
the battery as soon as possible so you can begin using your phone.
Keeping track of your battery’s charge is important. If your battery level
becomes too low, your phone automatically turns off and you’ll lose
everything you were just working on. For a quick check of your phone’s
battery level, glance at the battery charge indicator located in the upperright corner of your phone’s display screen. If the battery charge is
getting too low, the battery icon (
) blinks and t he phone sounds a
warning tone.
Always use a Sprint-approved desktop charger, travel adapter or vehicle
power adapter to charge your battery.
Warning! Using the wrong battery charger could cause damage to your
phone and void the warranty.
It is vital that you use only the Sprint-approved Travel Adapter
specifically designed for your phone. Use of unauthorized accessories
could damage your phone and invalidate your warranty.
To use the travel adapter provided with your phone:
1. Plug the adapter in the wall and the other end into the power
interface adapter on the bottom of the phone.
䊳 A red light and animated battery icon on the phone lets you know the
battery is charging.
䊳 A green light on the phone lets you know the battery is at least 90
percent charged.
It takes about 4 hours to fully recharge a completely rundown battery.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 23
Displaying Your Phone Number
Just in case you forget your phone number, your PCS Phone can
remind you.
To display your phone number:
1. Press for Main Menu.
2. Press for Phone Book.
3. Press for My Phone #.
Making and Answering Calls
Making Calls
Your PCS Phone offers many different ways to make calls, including
PCS Voice Command
Call History (page 55).
To make a call using your keypad:
1. Make sure your phone is on.
2. Enter a phone number. (If you make a mistake while dialing, press
to erase one digit at a time. Press and hold to erase the
entire number.)
3. Press . (To make calls when you are roaming and Call Guard
is enabled, press
Place Roaming Calls With Call Guard On:" on page 45.)
4. When you’re finished, press or close the flip.
SM
(page 114), Speed Dialing (page 26) and using
to acknowledge roaming rates. (See "To
Tip : When making calls off the enhanced Sprint Nationwide PCS Network,
always dial using 11 digits (1 + area code + phone number).
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 24
Answering Calls
1. Make sure your phone is on. If your phone is off, incoming calls go
to voicemail.
2. When a call comes in, answer the call by opening the flip. Depending
on your settings, your PCS Phone notifies you of incoming calls in
the following ways:
䊳 The phone rings or vibrates.
䊳 The LED flashes.
䊳 The backlight illuminates.
䊳 The screen displays an incoming call message.
䊳 If available, the phone number of the caller is displayed.
䊳 If the phone number is in your Internal Phone Book, the Phone
Book entry’s name is displayed.
䊳 The image assigned to the entry is displayed.
The following option is also displayed.
䊳 to Silence Ringer.
Depending on your settings, you may also answer incoming calls simply
by opening the phone or by pressing any digit. (To answer a call when
you are roaming and Call Guard is enabled, you must press
to
answer the call. (See "To Place Roaming Calls With Call Guard On:" on
page 45.)
Note: If your phone is off, incoming calls go directly to voicemail.
3. To disconnect the call, press or close the flip.
Missed Call Notification
When an incoming call is not answered, the number of missed calls
along with the last caller’s phone number is displayed on the screen.
To display the Missed Call log to view the last 10 missed calls:
1. Press
2. Press for Call History.
3. Press for Missed Calls.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 25
Calling Emergency Numbers
You can place calls to 911 (dial and press ),
even if your phone is locked or your account is restricted.
Using One/Two/Three Touch Speed Dialing
With this feature, you can automatically call Speed Dial entries using
one key press for locations 1-9, two key presses for locations 10-99, or
three key presses for locations 100-250.
To use One-Touch Dialing for Speed Dial locations 1-9:
䊳 Press and hold the appropriate key for a few seconds. The display
confirms that the number has been dialed when it shows “Calling”.
To use Two-Touch Dialing for Speed Dial locations 10-99:
1. Press the first digit.
2. Press and hold the second digit for a few seconds. The display
confirms that the number has been dialed when it shows “Calling”.
To use Three-Touch Dialing for Speed Dial locations 100-250:
1. Press the first digit.
2. Press the second digit.
3. Press and hold the third digit for a few seconds. The display confirms
that the number has been dialed when it shows “Calling”.
Dialing Options
Dialing options are displayed when you enter numbers using the keypad.
To select an option press and the number on the keypad that
corresponds with the desired choice.
䊳 (1) Talk is used to dial the phone number. (If you are roaming and
have the Call Guard feature activated, you must then press
See "To Place Roaming Calls With Call Guard On:" on page 45.)
䊳 (2) Save to save the phone number in your Internal Phone Book.
(See "Finding Internal Phone Book Entries" on page 63.)
䊳 (3) Find is used to locate and display Internal Phone Book entries
that contain the numbers entered. (See "Finding Internal Phone
Book Entries" on page 63.)
䊳 (4) Hard Pause is used to insert a hard pause.
䊳 (5) 2 Second Pause to insert a 2-second pause.
.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 26
Tip : To speed dial a phone number from the main menu, press and hold the
Internal Phone Book entry number. If the entry number is two digits, enter
the first digit, then press and hold the second digit.
In-Call Options
During a call, your phone displays menu options in addition to the main
menu.
To select an option, highlight it and press .
䊳 (1) Mute or UnMute Select Mute to mute your phone’s microphone.
Unmute to reactivate the microphone.
Select
䊳 (2) Call History checks your call log for outgoing, incoming, and
missed calls. You can also erase the logs from this menu.
䊳 (3) Phone Book accesses the Phone Book menu options.
䊳 (4) 3-Way Call allows you to talk to two different people at the same
time. (For more information, see "Making a Three-Way Call" on
page 89.)
䊳 (5) Messaging allows you to check for voicemail and notifications.
䊳 (6) Voice Memo allows you to record the current conversation. For
more information, see "Memo Options" on page 80.
䊳 (7) Planner accesses the Planner menu options which allows you to
schedule different events.
䊳 (8) Phone Info displays the hardware and software version being
used.
End-of-Call Options
After receiving a call from or making a call to a phone number that is
not in your Internal Phone Book, the phone number, the duration of the
call and the following menu options are displayed for 10 seconds. During
this time you can press
to add this number to your internal phone
book.
Note: The End-of-Call options are not displayed for calls identified as
No ID or Restricted.
Section 2: Understanding Your Phone
2A: Your PCS Phone - The Basics 27
Section 2B
Controlling Your Phone’s Settings
In This Section
䊳 Volume Settings
䊳 Ringer Types
䊳 Selecting Tone Length
䊳 Alert Notification
䊳 Silent Mode
䊳 Changing the Greeting
䊳 Changing the Backlight Settings
䊳 Changing the Display Screen
䊳 Screen Savers
䊳 Changing the Contrast
his section describes how you can change your phone’s settings to best
suit your requirements. Take a few moments to review these options and
T
add or adjust the settings that are right for you.
Section 2: Understanding Your Phone
2B: Controlling Your Phone’s Settings 28
Adjusting the Phone’s Volume Settings
To adjust the ringer or key beep volume:
1. Press for Main Menu.
2. Press for Settings.
3. Press for Sounds.
4. Press for Ringer Volume or for Key Beep.
Tip : You can adjust the ringer volume in Standby mode or the earpiece
volume during a call by using the volume keys on the side of your phone.
Ringer Types
Ringer types help you identify incoming calls and messages. You can
assign ringer types to individual phone book entries, types of calls and
types of messages.
䊳 Ring Tones include a variety of standard ringer types.
䊳 Melodies includes a variety of standard musical melodies.
䊳 Downloaded are ringers that have been downloaded right to your
phone.
䊳 Vibrate alerts you to calls or messages without disturbing others.
Selecting Ringer Types for Voice Calls
Your PCS Phone provides a variety of ringer options which allow you to
customize your ring and volume settings.
To select a ringer type for voice calls so you recognize when a certain type
of call is coming in by the ringer:
1. Press for Main Menu.
2. Press for Settings.
3. Press for Sounds.
4. Press for Ringer Type.
5. Press for Voice Calls.
6. Press for With Caller ID or for No Caller ID.
7. Press the navigation button left or right to select Ring Tones,
Melodies, or Downloaded ringers.
Section 2: Understanding Your Phone
2B: Controlling Your Phone’s Settings 29
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