Samsung SMW728Y Users Manual
User Manual
SM-W728Y
English (EU). 02/2017. Rev.1.0
www.samsung.com
Table of Contents
Basics
3 Read me first
4 Device overheating situations and
solutions
7 Package contents
8 Device layout
12 Battery
15 SIM or USIM card (nano-SIM card)
17 Memory card (microSD card)
20 Turning the device on and off
21 Keyboard Cover
28 Controlling the touchscreen
30 Windows
38 Entering text
40 Screen capture
Applications
43 Installing or uninstalling apps
44 Air Command
47 Samsung Notes
51 Samsung Flow
52 Book Settings
53 Samsung Recovery
56 Show Window
Settings
58 Windows Settings
60 BIOS (Setup utility)
40 Device and data management
41 InstantGo (Connected standby)
41 External display
Appendix
64 Troubleshooting
69 Windows recovery function
70 Removing the battery
2
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region, you can view the regulatory information on the device. To
→
view the information, tap
information
.
Book Settings
→
Legal information
3
→
Regulatory
Basics
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
4
Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
5
Basics
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. This feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
6
Basics
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
Package contents
Check the product box for the following items:
•
Device
•
Keyboard Cover
•
S Pen
•
S Pen holder
•
Quick start guide
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
7
Basics
Volume key
Main antenna
Device layout
Device
Power key
Front camera
Camera indicator light
Touchscreen
Keyboard dock port
Microphone
Speaker
Speaker
Light sensor
Multipurpose jack (USB
Type-C)
Headset jack
Main antenna
GPS antenna
NFC antenna
Rear camera
Speaker
SIM card / Memory card tray
8
Basics
The device and the Keyboard Cover contain magnets. The American Heart Association
(US) and the Medicines and Healthcare Products Regulatory Agency (UK) both warn
that magnets can affect the operation of implanted pacemakers, cardioverters,
defibrillators, insulin pumps or other electro medical devices (collectively, “Medical
Device”) within the range of 15 cm (6 inches). If you are a user of any of these Medical
Devices, DO NOT USE THIS DEVICE AND THE KEYBOARD COVER UNLESS YOU HAVE
CONSULTED WITH YOUR PHYSICIAN.
Do not store your device and the Keyboard Cover near magnetic fields. Magnetic
stripe cards, including credit cards, phone cards, passbooks, and boarding passes,
may be damaged by magnetic fields.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Volume
•
Press to adjust the device volume.
9
Basics
S Pen clip
S Pen
S Pen button
S Pen nib
Tweezers
Name Functions
•
Use the S Pen to write, draw, or perform touch actions on the
screen.
S Pen nib
•
Hover the S Pen over items on the screen to access additional
S Pen features.
•
Hover the S Pen over the screen and press the S Pen button to
S Pen button
display the air command features.
Tweezers
•
Remove the S Pen nib with the tweezers when replacing the nib.
The supplied S Pen is already calibrated. Do not calibrate the screen for pen input
randomly. Doing so may cause performance degradation or malfunction.
10
Basics
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
Firmly hold the nib with the tweezers and remove it.
1
Insert a new nib into the S Pen.
2
11
Basics
Be careful not to pinch your fingers with the tweezers.
•
Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
•
Do not press the nib excessively when inserting the nib into the S Pen.
•
Do not insert the round end of the nib into the S Pen. Doing so may cause damage
to the S Pen or your device.
•
Do not bend or apply excessive pressure with the S Pen while using it. The S pen
may be damaged or the nib may be deformed.
•
The S Pen may not be attached firmly if you clip it on the objects that are too thick
or too thin.
•
If the S Pen is not working properly, take it to a Samsung Service Centre.
•
If you use the S Pen at sharp angles on the screen, the device may not recognise
the S Pen actions. Do not bend or apply excessive pressure with the S Pen while
using it.
•
For more information about the S Pen, visit the Samsung website.
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
12
Basics
Connect the USB cable to the USB power adaptor, and plug the USB cable into the
1
device’s multipurpose jack.
Plug the USB power adaptor into an electric socket.
2
After fully charging, disconnect the device from the charger. First unplug the charger
3
from the device, and then unplug it from the electric socket.
Viewing the remaining charging time
While charging, on the taskbar, tap →
The actual charging time may vary depending on the status of your device and the
charging conditions. The estimated charging time may not be displayed when you
charge the device in very cold or very hot conditions.
Settings
→
System
→
Battery
.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
When you are not using the device, switch to sleep mode by pressing the Power key.
•
Activate battery saver mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
•
Decrease the backlight time.
•
Decrease the screen brightness.
13
Basics
Battery charging tips and precautions
•
Use the charger supplied with the device. It may take longer to charge the battery if you
use other chargers.
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Battery saver
Save the battery power by limiting the device’s functions.
On the taskbar, tap
→
Settings
→
System
→
Battery
, and then tap the
Battery saver
status until next charge
To automatically activate battery saver mode when the remaining battery power reaches the
preset level, tap
battery level.
Turn battery saver on automatically if my battery falls below:
switch to activate it.
and set the
14
Basics
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
15
Basics
Place the SIM or USIM card on the tray with the gold-coloured contacts facing upwards.
3
Gently press the SIM or USIM card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the SIM or USIM card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
16
Basics
Remove the SIM or USIM card.
3
Insert the tray back into the tray slot.
4
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. If the device does not recognise your
memory card, format it on your computer.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
File Explorer
→
Secure Digital storage device (D:)
17
folder.
Basics
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
When you remove the tray from the device, the mobile data connection will be
disabled.
Place a memory card on the tray with the gold-coloured contacts facing downwards.
3
18
Basics
Gently press the memory card into the tray to secure it.
4
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
On the taskbar, tap
Digital storage device (D:)
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Remove the memory card.
3
Insert the tray back into the tray slot.
4
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or damage to the
memory card or device. Samsung is not responsible for losses that result from the
misuse of damaged memory cards, including the loss of data.
→
Windows System
, and then tap
→
Eject
File Explorer
.
Formatting the memory card
→
This PC,
tap and hold
Secure
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
On the taskbar, tap
Digital storage device (D:)
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
→
Windows System
, and then tap
→
File Explorer
Format...
19
→
This PC,
.
tap and hold
Secure
Basics
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
Before turning on your device for the first time, you must connect the device to a
power supply.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, tap
Alternatively, press and hold the Power key until
then drag the screen downwards.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
→ →
Shut down
. In Tablet mode, tap →
Slide to shut down your PC
Shut down
appears, and
.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key for more than
10 seconds until the device turns off. Then, press and hold the Power key again to restart it.
Power key
20
Basics
Keyboard Cover
Introduction
Connecting the device to the Keyboard Cover allows you to use a traditional keyboard and
touchpad. The bottom of the touchpad has two parts that act as the left and right buttons of
a mouse. You can also stand your device upright using the stand on the Keyboard Cover.
When you close the Keyboard Cover, your device will enter sleep mode. When you open the
cover and set the device in position using the stand, the touchscreen will turn on. To change
→
the settings, tap
→
Choose what closing the lid does
Settings
Keyboard Cover
→
System
→
Power & sleep
, and then configure the
→
Additional power settings
When I close the lid:
settings.
Stand
Keyboard
Connector
Touchpad
NFC tag
Do not remove keycaps from the keyboard. Doing so may damage the keyboard and
the keycaps.
The function of the NFC tag may differ depending on the model and region.
21
Basics
Connecting the Keyboard Cover
Connect the keyboard dock port at the bottom of the device to the connector on the
1
keyboard, and then set the device in position.
Make sure that the Keyboard Cover is securely attached to your device. If not, check
the location of the keyboard dock port and reconnect the Keyboard Cover to your
device.
Attach the device to the stand.
2
2
1
You can attach the device to the stand in 4 different angles.
22
Basics
Attaching the S Pen holder
You can insert the S Pen into the S Pen holder attached to the S Pen holder slot.
•
Make sure that the S Pen holder is securely attached after 1 hour.
•
To avoid detaching the S Pen holder from the keyboard cover, do not apply
excessive force.
Hot keys
Use hot keys to easily use features and change settings, such as brightness and volume.
To use hot keys, simultaneously press and hold the Fn key and press a hot key.
If you lock the Fn key, you can use hot keys without pressing the Fn key. To lock the Fn key,
tap the Fn Lock key.
The Fn Lock key will automatically unlock when you reconnect the device and the Keyboard
Cover.
23
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