Samsung SMW2018 User Manual
User Manual
SM-W2018
English (CHN). 11/2017. Rev.1.0
www.samsung.com/cn
Table of Contents
Basics
4 Read me first
5 Device overheating situations and
solutions
8 Device layout and functions
12 Battery
17 SIM or USIM card (nano-SIM card)
21 Memory card (microSD card)
24 Turning the device on and off
26 Initial setup
28 Samsung account
29 Transferring data from your previous
device
33 Understanding the screen
42 Notification panel
44 Entering text
Apps and features
47 Installing or uninstalling apps
49 Bixby
65 Phone
70 Contacts
74 Messages
76 Internet
78 Email
79 Camera
97 Gallery
101 Always On Display
101 Multi window
105 Smart Manager
108 Samsung Pay
112 Samsung Members
113 Samsung Notes
114 Calendar
115 Samsung Health
121 Music
122 Video
123 Voice Recorder
124 My Files
125 Clock
127 Calculator
127 Samsung Data Store
129 Dual Messenger
130 Samsung Connect
134 Sharing content
2
Table of Contents
Settings
135 Introduction
135 Connections
136 WLAN
138 Bluetooth
140 NFC and payment
142 Mobile Hotspot and Tethering
143 SIM card manager
144 More connection settings
146 Sounds and vibration
147 Notifications
148 Display
149 Blue light filter
149 Changing the screen mode or
adjusting the display colour
Appendix
179 Troubleshooting
184 Service provider apps
185 Notices
151 Screensaver
151 Wallpapers and themes
152 Premium watch
152 Advanced features
154 Apps
154 Lock screen and security
155 Face recognition
157 Fingerprint recognition
162 Iris recognition
168 Smart Lock
169 Secure Folder
173 Accounts
174 Accessibility
175 General management
177 Software update
178 User manual
178 About phone
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
If you have questions about an app provided with the device, contact a Samsung Service
Centre. For user-installed apps, contact service providers.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the
About phone
tap
•
Do not modify the device’s operating system or install an operating system from
an unofficial source to avoid device malfunctions, data corruption or loss, or
incompatibility. Violations of the above regulation will void your warranty.
→
Status
.
Settings
app and
4
Basics
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging, the
device may feel hotter to the touch. This does not affect the device’s lifespan or performance
and is in the device’s normal range of operation. If the battery becomes too hot, the charger
may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging is only available on supported models.
5
Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
6
Basics
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
7
Basics
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
8
Basics
Front camera
Device layout
Internal touchscreen
Proximity/Light sensor
Speaker
SIM card / Memory card tray
Confirm key
Iris recognition LED
Alphanumeric keys
Multipurpose jack (USB Type-C) /
Recents key
Home key
Dial key
Delete key
Pause key
Loud speaker
Headset jack
Navigation key
Iris recognition camera
Back key
SIM/USIM card switch key
Lock key
Power key
Silent mode key
Microphone
9
Basics
Back key
Recents key
Home key
External touchscreen
Fingerprint recognition sensor
Rear camera
Flash
Heart rate sensor
MST antenna
Wireless charging coil
NFC antenna
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
GPS antenna
Volume key
Bixby key
Main antenna
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.
10
Basics
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
Recents
Home
Back
SIM/USIM card
switch
Navigation
Confirm
Dial
•
Press to end a call.
•
Press to return to the Home screen.
•
Press to open the list of recent apps.
•
Press to return to the Home screen.
•
Press and hold to launch a preset app.
•
Press to return to the previous screen.
•
Press to switch between SIM and USIM cards.
•
Press and hold to access the card management setting.
•
Press to scroll through options.
•
Press to select the highlighted option or confirm an input.
•
Press to make or answer a call.
•
Press to view the history of incoming and outgoing calls.
Delete
Alphanumeric
Pause
Silent mode
•
Press in a text field to delete a preceding character.
•
Press to enter characters, numbers, and symbols.
•
Press and hold the 1 key on the Home screen to access
voicemails.
•
Press and hold the 8 key on the Home screen or on the
keypad to call the “XinXiTianXia” 400 VIP Call Centre.
•
Press and hold to display the app shortcuts panel.
•
Press and hold on the keypad to enter a pause.
•
Press in a text field to open the symbols panel.
•
Press and hold on the Home screen to switch to silent
mode.
•
Press in a text field to switch between text input modes.
11
Basics
Key Function
Volume
Bixby
Lock
•
Press to adjust the device volume.
•
Press to open Bixby Home. Refer to Bixby for more
information.
•
Press to turn on or lock the screen.
•
Press and hold to turn off the device.
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Connect the USB cable to the USB power adaptor.
1
12
Basics
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
Charging with a Micro USB cable
Connect the Micro USB connector to charge the battery with a Micro USB cable. Do not plug a
Micro USB cable into your device’s multipurpose jack. Doing so may damage the device.
The Micro USB connector is used for charging the battery and connecting to a
computer via the Micro USB cable.
Micro USB Connector
Micro USB Cable
13
Basics
Charging other devices
Use the USB connector (USB Type-C) to charge another mobile device with your device’s
battery.
Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your
device and the other device via the other device’s USB cable.
When charging starts, the battery charging icon will appear on the other device’s screen.
Your device The other
device
USB Connector
(USB Type-C)
The other device's
USB cable
The app selection pop-up window that appears on your device is for data transfer. Do
not select an app from the pop-up window.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the smart manager feature.
•
When you are not using the device, switch to sleep mode by pressing the Lock key.
•
Activate power saving mode.
14
Basics
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
15
Basics
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Charging the battery
Place the centre of the device’s back on the centre of the wireless charger.
1
The estimated charging time will appear on the screen. The actual charging time may
vary depending on the charging conditions.
After fully charging, disconnect the device from the wireless charger.
2
Precautions for wireless charging
•
Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card)
placed between the back of the device and the device cover.
•
Do not place the device on the wireless charger when conductive materials, such
as metal objects and magnets, are placed between the device and the wireless
charger.
The device may not charge properly or may overheat, or the device and the cards
may be damaged.
•
If you use the wireless charger in areas with weak network signals, you may lose
network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
16
Basics
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service
providers for a single device. In some areas, data transfer speeds may be slower if two SIM
cards are inserted in the device than when one SIM card is inserted.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
17
Basics
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
3
downwards. Place the primary SIM or USIM card on the tray 1 (
1 ) and the secondary SIM
or USIM card on the tray 2 (
The phone cannot support two CDMA cards at the same time.
Gently press the SIM or USIM card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
2 ).
Tray 1
Tray 2
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
18
Basics
Correct card installation
Nano-SIM card
Nano-SIM card
Nano-SIM card
microSD card
•
Use only a nano-SIM card.
•
You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.
Removing the SIM or USIM card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Remove the SIM or USIM card.
3
Insert the tray back into the tray slot.
4
19
Basics
Using dual SIM or USIM cards
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the
card and tap the switch to activate it.
Settings
If both cards are activated, you can receive calls and messages on each card. However,
if you are on a call using one card, the other card cannot be used to receive new calls.
These situations apply to voice and video calls.
app and tap
Connections
Customising SIM or USIM cards
Launch the
USIM card to access the following options:
•
Icon
•
Name
•
Network mode
Settings
: Change the icon of the SIM or USIM card.
: Change the display name of the SIM or USIM card.
app, tap
: Select a network type to use with the SIM or USIM card.
Connections
→
Setting preferred SIM or USIM cards
→
SIM card manager
SIM card manager
. Select a SIM or USIM
, and then select a SIM or
When two cards are activated, you can assign voice calls, messaging, data services, and NFC
payment services to specific cards.
Launch the
preferences for your cards in
Settings
app, tap
Connections
PREFERRED SIM CARD
→
SIM card manager
, and then set the feature
.
20
Basics
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
21
Basics
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
When you remove the tray from the device, the mobile data connection will be
disabled.
22
Basics
Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.
3
Tray 1
Tray 2
Gently press the memory card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
→
SD card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Remove the memory card.
3
Settings
→
UNMOUNT
app and tap
.
General management
→
Storage
→ →
Storage settings
Insert the tray back into the tray slot.
4
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
23
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
→
SD card
Settings
→
Format
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
app and tap
.
General management
→
Storage
→ →
Storage settings
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key or the Lock key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
24
Basics
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key or the Lock key, and then tap
Emergency mode
•
Emergency calls cannot be made if a SIM/UIM card is not installed, your device
cannot connect to a network, or no network is available.
•
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
.
Deactivating emergency mode
To deactivate emergency mode, tap →
hold the Power key or the Lock key, and then tap
Disable Emergency mode
Emergency mode
. Alternatively, press and
.
25
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