Samsung SMW2018 User Manual

SM-W2018

User Manual

English (CHN). 11/2017. Rev.1.0

www.samsung.com/cn

Table of Contents

Basics

4Read me first

5Device overheating situations and solutions

8 Device layout and functions

12 Battery

17 SIM or USIM card (nano-SIM card)

21 Memory card (microSD card)

24 Turning the device on and off

26 Initial setup

28Samsung account

29Transferring data from your previous device

33 Understanding the screen

42 Notification panel

44 Entering text

Apps and features

47 Installing or uninstalling apps

49 Bixby

65 Phone

70 Contacts

74 Messages

76 Internet

78Email

79Camera

97Gallery

101Always On Display

101Multi window

105Smart Manager

108Samsung Pay

112Samsung Members

113Samsung Notes

114Calendar

115Samsung Health

121Music

122Video

123Voice Recorder

124My Files

125Clock

127Calculator

127Samsung Data Store

129Dual Messenger

130Samsung Connect

134Sharing content

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Table of Contents

Settings			Appendix
135	Introduction		179	Troubleshooting
135	Connections		184	Service provider apps
	136	WLAN	185	Notices
	138	Bluetooth
	140	NFC and payment

142Mobile Hotspot and Tethering

143SIM card manager

144More connection settings 146 Sounds and vibration

147 Notifications

148 Display

149Blue light filter

149Changing the screen mode or adjusting the display colour

151 Screensaver

151Wallpapers and themes

152Premium watch

152 Advanced features

154 Apps

154Lock screen and security 155 Face recognition

157 Fingerprint recognition

162 Iris recognition

168Smart Lock

169Secure Folder 173 Accounts

174 Accessibility

175 General management

177 Software update

178 User manual

178 About phone

3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•Descriptions are based on the device’s default settings.

•Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

•Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

•You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

•Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and tap About phone →Status.

•Do not modify the device’s operating system or install an operating system from an unofficial source to avoid device malfunctions, data corruption or loss, or incompatibility. Violations of the above regulation will void your warranty.

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Basics

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

•Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

•If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

•When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging is only available on supported models.

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Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

•During the initial setup after purchase or when restoring data

•When downloading large files

•When using apps that require more power or using apps for extended periods

––When playing high-quality games for extended periods

––When recording videos for extended periods

––When streaming videos while using the maximum brightness setting

––When connecting to a TV

•While multitasking (or, when running many apps in the background)

––When using Multi window

––When updating or installing apps while recording videos

––When downloading large files during a video call

––When recording videos while using a navigation app

•When using large amount of data for syncing with the cloud, email, or other accounts

•When using a navigation app in a car while the device is placed in direct sunlight

•When using the mobile hotspot and tethering feature

•When using the device in areas with weak signals or no reception

•When charging the battery with a damaged USB cable

•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

•When you are roaming

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Basics

Do the following when the device heats up:

•Keep the device updated with the latest software.

•Conflicts between running apps may cause the device to heat up. Restart the device.

•Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•Close apps that increase battery consumption or that run in the background when not in use.

•Delete unnecessary files or unused apps.

•Decrease the screen brightness.

•If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

•If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

•If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

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Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•Do not store your device in very cold or very hot temperatures.

•Do not expose your device to direct sunlight for extended periods.

•Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

•Do not place the device in any areas that may overheat, such as on an electric heating mat.

•Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

•Never use a damaged charger or battery.

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

•The items supplied with the device and any available accessories may vary depending on the region or service provider.

•The supplied items are designed only for this device and may not be compatible with other devices.

•You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

•Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

•Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

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Basics

Device layout

Front camera

Proximity/Light sensor

Speaker

Internal touchscreen

SIM card / Memory card tray

Confirm key

Iris recognition LED

Navigation key

	Iris recognition camera
Recents key
	Back key
Home key	SIM/USIM card switch key
Dial key
Delete key	Lock key

Alphanumeric keys

Pause key

Power key

Silent mode key

Loud speaker

Microphone

Multipurpose jack (USB Type-C) / Headset jack

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Basics

Back key

Recents key

Home key

External touchscreen

Fingerprint recognition sensor

Rear camera
Flash	GPS antenna
Heart rate sensor
MST antenna	Volume key

Wireless charging coil

Bixby key

NFC antenna

Main antenna

•Connectivity problems and battery drain may occur in the following situations:

––If you attach metallic stickers on the antenna area of the device

––If you attach a device cover made with metallic material to the device

––If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

•Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

•Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

•Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water.

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Basics

Keys

Key			Function
			•	Press and hold to turn the device on or off.
		Power	•	Press to end a call.
			•	Press to return to the Home screen.
		Recents	•	Press to open the list of recent apps.
		Home	•	Press to return to the Home screen.
			•	Press and hold to launch a preset app.
		Back	•	Press to return to the previous screen.
		SIM/USIM card	•	Press to switch between SIM and USIM cards.
		switch	•	Press and hold to access the card management setting.
		Navigation	•	Press to scroll through options.
		Confirm	•	Press to select the highlighted option or confirm an input.
		Dial	•	Press to make or answer a call.
			•	Press to view the history of incoming and outgoing calls.
		Delete	•	Press in a text field to delete a preceding character.
			•	Press to enter characters, numbers, and symbols.
			•	Press and hold the 1 key on the Home screen to access
		Alphanumeric		voicemails.
			•	Press and hold the 8 key on the Home screen or on the
				keypad to call the“XinXiTianXia”400 VIP Call Centre.
			•	Press and hold to display the app shortcuts panel.
		Pause	•	Press and hold on the keypad to enter a pause.
			•	Press in a text field to open the symbols panel.
			•	Press and hold on the Home screen to switch to silent
		Silent mode		mode.
			•	Press in a text field to switch between text input modes.

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Basics

	Key	Function
	Volume	•	Press to adjust the device volume.
	Bixby	•	Press to open Bixby Home. Refer to Bixby for more
			information.
	Lock	•	Press to turn on or lock the screen.
		•	Press and hold to turn off the device.

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

1 Connect the USB cable to the USB power adaptor.

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Basics

2 Plug the USB cable into the device’s multipurpose jack.

3

4

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket.

Charging with a Micro USB cable

Connect the Micro USB connector to charge the battery with a Micro USB cable. Do not plug a Micro USB cable into your device’s multipurpose jack. Doing so may damage the device.

The Micro USB connector is used for charging the battery and connecting to a computer via the Micro USB cable.

Micro USB Connector

Micro USB Cable

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Basics

Charging other devices

Use the USB connector (USB Type-C) to charge another mobile device with your device’s battery.

Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your device and the other device via the other device’s USB cable.

When charging starts, the battery charging icon will appear on the other device’s screen.

Your device	The other
	device

USB Connector

(USB Type-C)

The other device's

USB cable

The app selection pop-up window that appears on your device is for data transfer. Do not select an app from the pop-up window.

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•Optimise the device using the smart manager feature.

•When you are not using the device, switch to sleep mode by pressing the Lock key.

•Activate power saving mode.

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Basics

•Close unnecessary apps.

•Deactivate the Bluetooth feature when not in use.

•Deactivate the Wi-Fi feature when not in use.

•Deactivate auto-syncing of apps that need to be synced, such as emails.

•Decrease the backlight time.

•Decrease the screen brightness.

Battery charging tips and precautions

•When the battery power is low, the battery icon appears empty.

•If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

•If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

•Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

•The device can be used while it is charging, but it may take longer to fully charge the battery.

•If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

•While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

•If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

•If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

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Basics

Wireless charging

The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately).

Charging the battery

1 Place the centre of the device’s back on the centre of the wireless charger.

The estimated charging time will appear on the screen. The actual charging time may vary depending on the charging conditions.

2 After fully charging, disconnect the device from the wireless charger.

Precautions for wireless charging

•Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card) placed between the back of the device and the device cover.

•Do not place the device on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the device and the wireless charger.

The device may not charge properly or may overheat, or the device and the cards may be damaged.

•If you use the wireless charger in areas with weak network signals, you may lose network reception.

•Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

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Basics

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

You can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

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Basics

1 Insert the ejection pin into the hole on the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2

3

Pull out the tray gently from the tray slot.

Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards. Place the primary SIM or USIM card on the tray 1 ( 1 ) and the secondary SIM or USIM card on the tray 2 ( 2 ).

Tray 1

Tray 2

The phone cannot support two CDMA cards at the same time.

4 Gently press the SIM or USIM card into the tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

5 Insert the tray back into the tray slot.

	•	If you insert the tray into your device while the tray is wet, your device may be
	•	damaged. Always make sure the tray is dry.
		Fully insert the tray into the tray slot to prevent liquid from entering your device.

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Basics

Correct card installation

Nano-SIM card

Nano-SIM card

	Nano-SIM card
	microSD card
•	Use only a nano-SIM card.
•	You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.

Removing the SIM or USIM card

1

2

3

4

Insert the ejection pin into the hole on the tray to loosen the tray. Pull out the tray gently from the tray slot.

Remove the SIM or USIM card.

Insert the tray back into the tray slot.

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Basics

Using dual SIM or USIM cards

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

Launch the Settings app and tap Connections →SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

If both cards are activated, you can receive calls and messages on each card. However, if you are on a call using one card, the other card cannot be used to receive new calls. These situations apply to voice and video calls.

Customising SIM or USIM cards

Launch the Settings app, tap Connections →SIM card manager, and then select a SIM or USIM card to access the following options:

•Icon: Change the icon of the SIM or USIM card.

•Name: Change the display name of the SIM or USIM card.

•Network mode: Select a network type to use with the SIM or USIM card.

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, data services, and NFC payment services to specific cards.

Launch the Settings app, tap Connections →SIM card manager, and then set the feature preferences for your cards in PREFERRED SIM CARD.

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Basics

Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.

• Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

•Use caution to insert the memory card right-side up.

•The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre.

•Frequent writing and erasing of data shortens the lifespan of memory cards.

•When inserting a memory card into the device, the memory card’s file directory appears in the My Files →SD card folder.

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Basics

	1
			Insert the ejection pin into the hole on the tray to loosen the tray.
			Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
			be damaged.
	2
			Pull out the tray gently from the tray slot.
			When you remove the tray from the device, the mobile data connection will be
			disabled.

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Basics

3 Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.

Tray 1

Tray 2

4 Gently press the memory card into the tray to secure it.

If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.

5 Insert the tray back into the tray slot.

	•	If you insert the tray into your device while the tray is wet, your device may be
	•	damaged. Always make sure the tray is dry.
		Fully insert the tray into the tray slot to prevent liquid from entering your device.

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the Settings app and tap General management →Storage →→Storage settings →SD card →UNMOUNT.

1

2

3

4

Insert the ejection pin into the hole on the tray to loosen the tray.

Pull out the tray gently from the tray slot.

Remove the memory card.

Insert the tray back into the tray slot.

Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.

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Basics

Formatting the memory card

A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.

Launch the Settings app and tap General management →Storage →→Storage settings →SD card →Format.

Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.

To turn off the device, press and hold the Power key or the Lock key, and then tap Power off.

Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.

Restarting the device

If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

Volume Down key

Power key

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Basics

Emergency mode

You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more.

Activating emergency mode

To activate emergency mode, press and hold the Power key or the Lock key, and then tap

Emergency mode.

•Emergency calls cannot be made if a SIM/UIM card is not installed, your device cannot connect to a network, or no network is available.

•The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.

Deactivating emergency mode

To deactivate emergency mode, tap →Disable Emergency mode. Alternatively, press and hold the Power key or the Lock key, and then tap Emergency mode.

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