Samsung SM-T390 Instruction Manual
User Manual
SM-T390
English (EU). 10/2017. Rev.1.0
www.samsung.com
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
14 Battery
18 Memory card (microSD card)
20 Protective case
21 Turning the device on and off
22 Initial setup
24 Samsung account
25 Transferring data from your previous
device
29 Understanding the screen
39 Notification panel
41 Entering text
Apps and features
44 Installing or uninstalling apps
46 Bixby
54 Contacts
57 Internet
59 Email
60 Camera
72 Gallery
77 S Pen features
83 Multi window
86 Samsung Notes
92 PEN.UP
94 Calendar
96 Samsung Flow
97 My Files
97 Clock
99 Calculator
99 Sharing content
100 Google apps
2
Table of Contents
Settings
102 Introduction
102 Connections
103 Wi-Fi
105 Bluetooth
106 NFC and payment
109 More connection settings
110 Sounds and vibration
111 Notifications
111 Display
112 Blue light filter
112 Wallpaper
112 Advanced features
113 Device maintenance
115 Apps
Appendix
135 Troubleshooting
116 Lock screen and security
117 Face recognition
119 Fingerprint recognition
121 Samsung Pass
124 Secure Folder
128 Cloud and accounts
129 Users
131 Backup and restore
131 Google
132 Accessibility
132 General management
133 Software update
134 User manual
134 About tablet
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
.
Settings
app and tap
About tablet
→
Regulatory
4
Basics
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, ionised water, or alcoholic beverage,
rinse it with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow
these instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
5
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
6
Basics
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
7
Basics
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
8
Basics
Device layout and functions
Package contents
Check the product box for the following items:
•
Device
•
Battery
•
USB cable
•
USB power adaptor
•
Quick start guide
•
S Pen
•
Tweezers
•
S Pen nibs
•
Protective case
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
9
Basics
Rear camera
Microphone
Device layout
Proximity/Light sensor
Touchscreen
Recents key
Home key (Fingerprint
recognition sensor)
Front camera
Power key
Volume key
Back key
Multipurpose jack
(USB Type-C)
Flash
Back cover
GPS antenna
NFC antenna
Speaker
Earphone jack
Microphone
10
Basics
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Recents
Home
Back
Volume
•
Press to open the list of recent apps.
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch
•
Press to return to the previous screen.
•
Press and hold to access additional options for the current
screen.
•
Press to adjust the device volume.
Google
.
11
Basics
S Pen
S Pen button
S Pen nib
Name Functions
Tweezers
•
Use the S Pen to write, draw, or perform touch actions on the screen.
The Recents key and the Back key can be used with the S Pen.
S Pen nib
•
Hover the S Pen over items on the screen to access additional S Pen
features, such as the Air view feature.
•
Hover the S Pen over the screen and press the S Pen button to display
the Air command features.
S Pen button
•
While pressing and holding the S Pen button, drag the S Pen over
items to select them.
Tweezers
•
Remove the S Pen nib with the tweezers when replacing the nib.
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
Firmly hold the nib with the tweezers and remove it.
1
12
Basics
Insert a new nib into the S Pen.
2
Be careful not to pinch your fingers with the tweezers.
•
Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
•
Do not press the nib excessively when inserting the nib into the S Pen.
•
Do not insert the round end of the nib into the S Pen. Doing so may cause damage
to the S Pen or your device.
•
Do not bend or apply excessive pressure with the S Pen while using it. The S pen
may be damaged or the nib may be deformed.
•
If you use the S Pen at sharp angles on the screen, the device may not recognise
the S Pen actions.
•
The Recents key and the Back key can be used with the S Pen.
•
For more information about the S Pen, visit the Samsung website.
•
If the S Pen is not working properly, take it to a Samsung Service Centre.
•
You can insert the S Pen into the top of the protective case. Refer to Installing the S
Pen for more information.
13
Basics
Battery
Installing the battery
Remove the back cover.
1
Be careful not to damage your fingernails when you remove the back cover.
Do not bend or twist the back cover excessively. Doing so may damage the cover.
Insert the battery with the battery’s gold-coloured contacts properly aligned with the
2
device’s contacts.
14
Basics
Replace the back cover.
3
Ensure that the the back cover is closed tightly to prevent water and dust from
entering the device. Open or loose back cover may allow water and dust to enter the
device and cause damage.
Press
Use only Samsung-approved back covers and accessories with the device.
Removing the battery
Remove the back cover.
1
Pull out the battery.
2
15
Basics
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
Do not remove the battery before removing the charger. This may damage the
device.
16
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
17
Basics
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
Remove the back cover and battery.
1
Insert a memory card with the gold-coloured contacts facing downwards.
2
My Files
→
SD card
folder.
Replace the battery and back cover.
3
18
Basics
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
→
SD card
Remove the back cover and battery.
1
Pull out the memory card.
2
Replace the battery and back cover.
3
Settings
→
UNMOUNT
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
app and tap
.
Device maintenance
Formatting the memory card
→
Storage
→ →
Storage settings
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
→
SD card
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
Settings
→
Format
app and tap
→
FORMAT
Device maintenance
.
→
Storage
→
→
Storage settings
19
Basics
Protective case
Installing the protective case
Insert the top of the device into the case, and then press the other side of the case firmly to
install it.
Removing the protective case
Twist the top edge of the case until the device protrudes from it, and then remove the device
from the case.
20
Basics
Installing the S Pen
Insert the S Pen into the top of the protective case.
Do not insert the S Pen backwards into the protective case.
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
•
If your device is frozen and unresponsive, press and hold the Power key and the
Volume key down simultaneously for more than 7 seconds to restart it.
•
Follow all posted warnings and directions from authorised personnel in areas
where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
21
Basics
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
The initial setup procedures may vary depending on the device’s software and your
region.
Turn on the device.
1
Select your preferred device language.
2
Select a language.
Select a Wi-Fi network and connect to it.
3
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Follow the on-screen instructions to proceed the initial setup.
4
Set a screen lock method to protect your device. You can protect your personal
5
information by preventing others from accessing your device. To set the screen lock
method later, tap
No, thank you
.
22
Basics
Sign in to your Samsung account. You can enjoy Samsung services and keep your data
6
up to date and secure across all of your devices. Refer to Samsung account for more
information.
Select features you want to use and complete the initial setup.
7
The Home screen will appear.
23
Basics
Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, and
more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the
and tap
Cloud and accounts
→
Accounts
→
Samsung account
→
Help
.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
Launch the
1
Tap
2
3
Samsung account
Follow the on-screen instructions to complete creating your account.
Registering an existing Samsung account
Settings
app and tap
→
CREATE ACCOUNT
Cloud and accounts
.
→
Accounts
→
Add account
Settings
app
.
If you already have a Samsung account, register it to the device.
Launch the
1
Tap
2
Samsung account
Settings
app and tap
.
Cloud and accounts
24
→
Accounts
→
Add account
.
Basics
Enter your email address and password, and then tap
3
If you forget your account information, tap
your account information when you enter the required information and security code
displayed that is on the screen.
Tap
4
DONE
to finish registering your Samsung account.
Forgotten your ID or password?
SIGN IN
.
You can find
Removing your Samsung account
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
Launch the
1
Tap
2
3
Samsung account
Tap OK, enter your Samsung account password, and then tap
Settings
app and tap
→ →
Remove account
Cloud and accounts
.
→
Accounts
.
CONFIRM
.
Transferring data from your previous device
You can transfer contacts, images, and other data from a previous device to your device via
Smart Switch or Samsung Cloud.
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
25
Basics
Transferring data via Smart Switch
You can transfer data from a previous device to your device via Samsung Smart Switch.
The following versions of Samsung Smart Switch are available.
•
Mobile version
: Transfer data between mobile devices. You can download the app from
Galaxy Apps
•
Computer version
download the app from www.samsung.com/smartswitch.
or
Play Store
: Transfer data between your device and a computer. You can
.
Transferring data wirelessly via Wi-Fi Direct
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
On both devices, download and install Smart Switch from
1
Place the devices near each other.
2
Launch
3
On the previous device, tap
4
On your device, tap
5
Follow the on-screen instructions to transfer data from your previous device.
6
Smart Switch
WIRELESS
on both devices.
WIRELESS
→
RECEIVE
→
SEND
→
CONNECT
and select the previous device type.
Galaxy Apps
.
or
Play Store
.
26
Basics
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
1
On the computer, launch Smart Switch.
2
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
Connect your previous device to the computer using the device’s USB cable.
3
On the computer, follow the on-screen instructions to back up data from the device.
4
Then, disconnect your previous device from the computer.
Connect your device to the computer using the USB cable.
5
On the computer, follow the on-screen instructions to transfer data to your device.
6
27
Basics
Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your new
device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer
to Samsung account for more information.
Backing up data
On your previous device, sign in to your Samsung account.
1
Launch the
2
•
•
•
Settings
If your device supports Samsung Cloud, launch the
accounts
The data backup method may vary depending on your model.
Some data will not be backed up. To check which data will be backed up, launch
Settings
the
settings
.
app, select the backup option, and back up your data.
→
Samsung Cloud
app, tap
Cloud and accounts
→
Backup settings
→
Restoring data
On your new device, launch the
1
→
Cloud
Tap and select the previous device from the devices list.
2
Restore
.
Settings
app and tap
Settings
, and then back up your data.
Samsung Cloud
Cloud and accounts
app, tap
→
Backup
Cloud and
→
Samsung
Tick the data types you want to restore and tap
3
28
RESTORE NOW
.
Basics
Understanding the screen
Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
•
Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
•
It is recommended to use fingers or the S Pen when you use the touchscreen.
Tapping
Tap the screen.
29
Basics
Tapping and holding
Tap and hold the screen for approximately 2 seconds.
Dragging
Tap and hold an item and drag it to the target position.
Double-tapping
Double-tap the screen.
30
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