Samsung SM-N920PZWFSPR, SM-N920PZWESPR, SM-N920PZWASPR, SM-N920PZKFSPR, SM-N920PZKESPR Legal

Important Information
for the Samsung
Galaxy Note5

Important Health, Safety, and
Warranty Information – page 2

General Terms and Conditions of
Service – page 26

Important Message from
Sprint – page 62

Important Health,
Safety, and Warranty
Information

Important information about your device
can be accessed in writing on the mobile
device, or at www.samsung.com

Caution! The information gathered

Note: The accuracy of the information

from this device, S Health,
or related software is not
intended for use in the
diagnosis of disease or other
conditions, or in the cure,
mitigation, treatment or
prevention of disease.

and data provided by this
device and its related software,
including heart rate readings,
may be affected by factors such
as environmental conditions,
skin condition, speciic activity
performed while using/wearing
the device, settings of the device,
user coniguration/user-provided
information, placement of the
sensor on the body, and other
end-user interactions. Please
refer to the user manual for
more information on proper
wear and use, or see

www.samsung.com/us/
heartratesensor

2 Important Health, Safety, and Warranty Information

Note: Avoid potential hearing loss by not

exposing yourself to loud sounds
for a prolonged period of time.
The risk of hearing loss increases
as sound is played louder and for
longer durations. The amount of
sound produced by a portable
audio device (including headsets,
earbuds, and Bluetooth® or
other wireless devices) varies
depending on the nature of the
sound, the device settings, and
the headphones that are used. As
a result, there is no single volume
setting that is appropriate for
everyone or for every combination
of sound, settings, and equipment.

Legal Information

Important legal information can be
accessed in writing on the mobile device
or on samsung.com

READ THIS INFORMATION BEFORE USING
YOUR MOBILE DEVICE.

Samsung Limited Warranty - This product

is covered under the applicable Samsung
Limited Warranty INCLUDING ITS DISPUTE

RESOLUTION PROCEDURE and your right
to opt out of arbitration within 30 calendar
days of the irst consumer purchase. You
may opt out by either sending an email
to [e-mail] with the
subject line “Arbitration Opt-Out” or by
calling 1-800-SAMSUNG (726-7864). For

more detailed procedures, please refer to
the “Dispute Resolution Procedures and
Arbitration and Opt-Out” section of the
Limited Warranty.

Important Health, Safety, and Warranty Information 3

Warranty Information

Samsung Limited Warranty - This product
is covered under the applicable Samsung
Limited Warranty.

Full written terms and detailed information
about the warranty and obtaining service
are available on the device at:

• From Settings, tap About device > Legal
information > Samsung legal > Warranty.

• Online at:

▪ English: www.samsung.com/us/

Legal/Phone-HSGuide

▪ Spanish: www.samsung.com/us/

Legal/Phone-HSGuide-SP

End User License Agreement
for Software

The End User License Agreement (EULA)
for this device is available:

• From Settings, tap About device > Legal
information > Samsung legal > End User
License Agreement.

• Online at www.samsung.com/us/Legal/
SamsungLegal-EULA4

Health and Safety Information

The complete Health and Safety document
is available:

• From Settings, tap About device > Legal
information > Samsung legal > Health
and Safety.

• Online at:

▪ English: www.samsung.com/us/

Legal/Phone-HSGuide

▪ Spanish: www.samsung.com/us/

Legal/Phone-HSGuide-SP

4 Important Health, Safety, and Warranty Information

WARNING! This product contains

chemicals known to the
State of California to cause
cancer, birth defects, or
other reproductive harm. For
more information, please call
1-800-SAMSUNG (726-7864).

Intellectual Property

All Intellectual Property, as deined below,
owned by or which is otherwise the
property of Samsung or its respective
suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories,
parts, or software relating there to
(the “Phone System”), is proprietary to
Samsung and protected under federal
laws, state laws, and international treaty
provisions. Intellectual Property includes,
but is not limited to, inventions (patentable
or unpatentable), patents, trade secrets,
copyrights, software, computer programs,
and related documentation and other
works of authorship. You may not infringe
or otherwise violate the rights secured by
the Intellectual Property. Moreover, you
agree that you will not (and will not attempt
to) modify, prepare derivative works of,
reverse engineer, decompile, disassemble,
or otherwise attempt to create source
code from the software. No title to or
ownership in the Intellectual Property is
transferred to you. All applicable rights of
the Intellectual Property shall remain with
SAMSUNG and its suppliers.

Important Health, Safety, and Warranty Information 5

Open Source Software

Some software components of this
product incorporate source code covered
under GNU General Public License (GPL),
GNU Lesser General Public License (LGPL),
OpenSSL License, BSD License and other
open source licenses. To obtain the source
code covered under the open source
licenses, please visit:

http://opensource.samsung.com.

Disclaimer of Warranties; Exclusion
of Liability

EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT “AS IS”, AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO THE MERCHANTABILITY OF
THE PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF
THE PRODUCT; THE PERFORMANCE OF
THE PRODUCT; THE WORKMANSHIP OF
THE PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION
OR CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE
INSTRUCTION MANUAL SHALL BE
CONSTRUED TO CREATE AN EXPRESS
OR IMPLIED WARRANTY OF ANY KIND
WHATSOEVER WITH RESPECT TO THE
PRODUCT. IN ADDITION, SAMSUNG SHALL
NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND RESULTING FROM THE PURCHASE OR
USE OF THE PRODUCT OR ARISING FROM
THE BREACH OF THE EXPRESS WARRANTY,

6 Important Health, Safety, and Warranty Information

INCLUDING INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, OR LOSS OF
ANTICIPATED PROFITS OR BENEFITS.

Modiication of Software

SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING
SYSTEM SOFTWARE.

USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.
YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH
AS CUSTOM OS.

Samsung Knox

Samsung Knox is Samsung’s security
platform and is a mark for a Samsung
device tested for security with enterprise
use in mind. Additional licensing fee
may be required. For more information
about Knox, please refer to:
www.samsung.com/us/knox. [090116]

Important Health, Safety, and Warranty Information 7

Samsung Electronics America (SEA), Inc

Address:
85 Challenger Road
Ridgeield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet Address:

www.samsung.com

©2016 Samsung Electronics America,
Inc. Samsung is a registered trademark of
Samsung Electronics Co., Ltd.

Do you have questions about your
Samsung Mobile Device?

For 24 hour information and assistance, we
offer a new FAQ/ARS System (Automated
Response System) at:

www.samsung.com/us/support

This section outlines the safety
precautions associated with using your
phone. The terms “mobile device” or “cell
phone” are used in this section to refer to
your phone. Read this information before

using your mobile device.

Caution! Exercise care when using the

card removal tool to eject an
internal card slot.

8 Important Health, Safety, and Warranty Information

Speciic Absorption Rate (SAR)
Certiication Information

Your wireless phone is a radio transmitter
and receiver. It is designed and
manufactured not to exceed the exposure
limits for Radio Frequency (RF) energy
set by the Federal Communications
Commission (FCC) of the U.S. Government.

These FCC RF exposure limits are derived
from the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement
(NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases,
the recommendations were developed by
scientiic and engineering experts drawn
from industry, government, and academia
after extensive reviews of the scientiic
literature related to the biological effects
of RF energy.

The RF exposure limit set by the FCC for
wireless mobile phones employs a unit
of measurement known as the Speciic
Absorption Rate (SAR). The SAR is a
measure of the rate of absorption of RF
energy by the human body expressed in
units of watts per kilogram (W/kg).
The FCC requires wireless phones to
comply with a safety limit of 1.6 watts per
kilogram (1.6 W/kg).

The FCC SAR limit incorporates a
substantial margin of safety to give
additional protection to the public and to
account for any variations
in measurements.

SAR tests are conducted using standard
operating positions accepted by the FCC
with the phone transmitting at its highest
certiied power level in all tested frequency
bands. Although the SAR is determined
at the highest certiied power level,
the actual SAR level of the phone while

Important Health, Safety, and Warranty Information 9

operating can be well below the maximum
reported value. This is because the phone
is designed to operate at multiple power
levels so as to use only the power required
to reach the network. In general, the closer
you are to a wireless base station antenna,
the lower the power output of the phone.

Before a new model device is available for
sale to the public, it must be tested and
certiied to the FCC that it does not exceed
the SAR limit established by the FCC. Tests
for each model phone are performed in
positions and locations (e.g. at the ear and
worn on the body) as required by the FCC.
For body-worn operation, this device has
been tested and meets FCC RF exposure
guidelines when used with an accessory
that contains no metal and that positions
the mobile device a minimum of 1.5 cm
from the body. Use of other accessories
may not ensure compliance with FCC RF
exposure guidelines. The FCC has granted
an Equipment Authorization for this
mobile device with all reported SAR levels
evaluated as in compliance with the FCC
RF exposure guidelines.

This device has a FCC ID number:
A3LSMN920P [Model Number: SM-N920P]
and the speciic SAR levels for this device
can be found at the following FCC website:

www.fcc.gov/oet/ea/

The maximum SAR values for this model
phone as reported to the FCC are:

Simultaneous Transmission Head:

1.23 W/Kg

Simultaneous Transmission Body-worn:

1.47 W/Kg

The SAR information for this device can
also be found on Samsung’s website:

www.samsung.com/sar

10 Important Health, Safety, and Warranty Information

SAR information on this and other mobile
devices can be accessed online on the
FCC’s website through through http://
transition.fcc.gov/oet/rfsafety/sar.html

To ind information that pertains to a
particular model, this site uses the device
FCC ID number which is usually printed
somewhere on the case of the device.
Sometimes it may be necessary to remove
the battery pack to ind the number.
Once you have the FCC ID number for a
particular device, follow the instructions
on the website and it should provide values
for typical or maximum SAR for a particular
device. Additional SAR information can
also be obtained at :

www.fcc.gov/encyclopedia/speciic­absorption-rate-sar-cellular-telephones

FCC Part 15 Information to User

Pursuant to part 15.21 of the FCC Rules,
you are cautioned that changes or
modiications not expressly approved
by Samsung could void your authority to
operate the device.

This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause
undesired operation.

Important Health, Safety, and Warranty Information 11

Note: This equipment has been tested

and found to comply with the
limits for a Class B digital device,
pursuant to part 15 of the FCC
Rules. These limits are designed
to provide reasonable protection
against harmful interference in
a residential installation. This
equipment generates, uses and
can radiate radio frequency
energy and, if not installed and
used in accordance with the
instructions, may cause
harmful interference to
radio communications.

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the
following measures:

• Reorient or relocate the receiving
antenna.

• Increase the separation between the
equipment and receiver.

• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced
radio/TV technician for help.

12 Important Health, Safety, and Warranty Information

Commercial Mobile Alerting System
(CMAS)

This device is designed to receive wireless
emergency alerts from the Commercial
Mobile Alerting System (“CMAS”; which
may also be known as the Personal
Localized Alerting Network (“PLAN”)).
If your wireless provider has chosen to
participate in CMAS/PLAN, alerts are
available while in the provider’s coverage
area. If you travel outside your provider’s
coverage area, wireless emergency
alerts may not be available. For more
information, please contact your
wireless provider.

Samsung Mobile Products
and Recycling

Samsung cares for the environment and
encourages its customers to recycle
Samsung mobile devices and genuine
Samsung accessories.

Proper disposal of your mobile device and
its battery is not only important for safety, it
beneits the environment.

Batteries must be recycled or disposed of
properly.

Note: Dispose of unwanted electronics

through an approved recycler.

We’ve made it easy for you to recycle your
old Samsung mobile device by working
with respected take-back companies in
every state in the country.

Note: Most carriers will provide a

take-back option for products
to be properly disposed when
purchasing new products.

Important Health, Safety, and Warranty Information 13

For battery recycling,
go to call2recycle.org
or call 1-800-822-8837.

Drop It Off

You can drop off your Samsung-You can
drop off your Samsung-branded mobile
device and batteries for recycling at one of
our numerous Samsung Recycling Direct
(SM) locations.

Note: Samsung-branded devices and

batteries will be accepted at these
locations for no fee.

To ind the nearest recycling location, go to
any of the following:

• www.samsung.com/recyclingdirect or
call 1-877-278-0799.

• PLUG-IN to eCYCLING with EPA:

www.call2recycle.org/

Mail It In

The Samsung Mobile Take-Back Program
will provide Samsung customers with a
free recycling mailing label.

For more information, go to:

https://pages.samsung.com/recycling/
index.jsp and follow the on-screen

instructions or call 1-800-822-8837.

14 Important Health, Safety, and Warranty Information

Follow local regulations regarding
disposal of mobile devices and batteries

Dispose of your mobile device and
batteries in accordance with local
regulations. In some areas, the disposal of
these items in household or business trash
may be prohibited. Help us protect the
environment - recycle!

Warning! Never dispose of batteries

in a ire because they
may explode.

GPS & AGPS

Certain Samsung mobile devices can
use a Global Positioning System (GPS)
signal for location-based applications. A
GPS uses satellites controlled by the U.S.
Government that are subject to changes
implemented in accordance with the
Department of Defense policy and the
2008 Federal Radio navigation Plan (FRP).
Changes may affect the performance of
location-based technology on your
mobile device.

Certain Samsung mobile devices can
also use an Assisted Global Positioning
System (AGPS), which obtains information
from the cellular network to improve GPS
performance. AGPS uses your wireless
service provider’s network and therefore
airtime, data charges, and/or additional
charges may apply in accordance with
your service plan. Contact your wireless
service provider for details.

Important Health, Safety, and Warranty Information 15

Your Location

Location-based information includes
information that can be used to determine
the approximate location of a mobile
device. Mobile devices which are
connected to a wireless network transmit
location-based information. Additionally, if
you use applications that require location­based information (e.g. driving directions),
such applications transmit location­based information. The location-based
information may be shared with third­parties, including your wireless service
provider, applications providers, Samsung,
and other third-parties providing services.

Use of AGPS in Emergency Calls

When you make an emergency call,
the cellular network may activate AGPS
technology in your mobile device to
tell the emergency responders your
approximate location.

AGPS has limitations and might not work in
your area. Therefore:

• Always tell the emergency responder
your location to the best of your
ability; and

• Remain on the mobile device for as
long as the emergency responder
instructs you.

Navigation

Maps, directions, and other navigation­data, including data relating to your
current location, may contain inaccurate
or incomplete data, and circumstances
can and do change over time. In some
areas, complete information may not be
available. Therefore, you should always

visually conirm that the navigational
instructions are consistent with what
you see before following them. All users

16 Important Health, Safety, and Warranty Information

should pay attention to road conditions,
closures, trafic, and all other factors
that may impact safe driving or walking.
Always obey posted road signs.

Emergency Calls

This mobile device, like any wireless
mobile device, operates using radio
signals, wireless and landline networks,
as well as user-programmed functions,
which cannot guarantee connection in all
conditions, areas, or circumstances.

Therefore, you should never rely solely on
any wireless mobile device for essential
communications (medical emergencies,
for example). Before traveling in remote or
underdeveloped areas, plan an alternate
method of contacting emergency services
personnel. Remember, to make or receive
any calls, the mobile device must be
switched on and in a service area with
adequate signal strength.

Emergency calls may not be possible on all
wireless mobile device networks or when
certain network services and/or mobile
device features are in use. Check with local
service providers. If certain features are in
use (call blocking, for example), you may
irst need to deactivate those features
before you can make an emergency
call. Consult your User Manual and your
local cellular service provider. When
making an emergency call, remember
to give all the necessary information as
accurately as possible. Remember that
your mobile device may be the only means
of communication at the scene of an
accident; do not cut off the call until given
permission to do so.

1. If the mobile device is not on, switch
it on.

2. Open your phone dialer.

Important Health, Safety, and Warranty Information 17

3. Enter the emergency number for
your present location (for example,
911 or other oicial emergency
number), then tap Call/Send.
Emergency numbers vary
by location.

FCC Hearing Aid Compatability
(HAC) Regulations for Wireless
Devices

The U.S. Federal Communications
Commission (FCC) has established
requirements for digital wireless mobile
devices to be compatible with hearing aids
and other assistive hearing devices.

When individuals employing some
assistive hearing devices (hearing aids and
cochlear implants) use wireless mobile
devices, they may detect a buzzing,
humming, or whining noise. Some hearing
devices are more immune than others to
this interference noise, and mobile devices
also vary in the amount of interference
they generate.

The wireless telephone industry has
developed a rating system for wireless
mobile devices to assist hearing device
users ind mobile devices that may be
compatible with their hearing devices. Not
all mobile devices have been rated. Mobile
devices that are rated have the rating on
their box or a label located on the box.

The ratings are not guarantees. Results
will vary depending on the user’s hearing
device and hearing loss. If your hearing
device happens to be vulnerable to
interference, you may not be able to use a
rated mobile device successfully. Trying
out the mobile device with your hearing
device is the best way to evaluate it for
your personal needs.

18 Important Health, Safety, and Warranty Information

M-Ratings: Wireless mobile devices rated
M3 or M4 meet FCC requirements and
are likely to generate less interference to
hearing devices than mobile devices that
are not labeled. M4 is the better/higher of
the two ratings. M-ratings refer to enabling
acoustic coupling with hearing aids that
do not operate in telecoil mode.

T-Ratings: Mobile devices rated T3 or T4
meet FCC requirements and are likely
to generate less interference to hearing
devices than mobile devices that are not
labeled. T4 is the better/higher of the
two ratings. T-ratings refer to enabling
inductive coupling with hearing aids
operating in telecoil mode.

Hearing devices may also be rated. Your
hearing aid manufacturer or hearing
health professional may help you ind
this rating. Higher ratings mean that the
hearing device is relatively immune to
interference noise.

Under the current industry standard,
American National Standards Institute
(ANSI) C63.19, the hearing aid and wireless
mobile device rating values are added
together to indicate how usable they are
together. For example, if a hearing aid
meets the M2 level rating and the wireless
mobile device meets the M3 level rating,
the sum of the two values equals M5.

Under the standard, this should provide
the hearing aid user with normal use while
using the hearing aid with the particular
wireless mobile device. A sum of 6 or more
would indicate excellent performance.

However, these are not guarantees
that all users will be satisied. T ratings
work similarly.

Important Health, Safety, and Warranty Information 19

M3 + M2 =

5

T3 + T2 = 5

The HAC rating and measurement
procedure are described in the American
National Standards Institute (ANSI)
C63.19 standard.

HAC for Newer Technologies

This phone has been tested and rated
for use with hearing aids for some of
the wireless technologies that it uses.
However, there may be some newer
wireless technologies used in this phone
that have not been tested yet for use with
hearing aids.

It is important to try the different features
of this phone thoroughly and in different
locations, using your hearing aid or
cochlear implant, to determine if you
hear any interfering noise. Consult your
service provider or the manufacturer of
this phone for information on hearing aid
compatibility. If you have questions about
return or exchange policies, consult your
service provider or phone retailer.

20 Important Health, Safety, and Warranty Information