Samsung SM-N910PZWESPR, SM-N910PZKESPR Legal

Important Information
for the Samsung Galaxy Note® 4

Important Health, Safety, and Warranty Information – page 2

General Terms and Conditions of Service – page 26

Important Message from Sprint – page 61

Important Health,

Safety and Warranty

Information

Important information about your device
can be accessed in writing on the mobile
device, or at www.samsung.com

Caution! The information gathered from

this device, S Health, or related
software is not intended for
use in the diagnosis of disease
or other conditions, or in the
cure, mitigation, treatment or
prevention of disease.

2 Important Health, Safety and Warranty Information

Note: The accuracy of the information

and data provided by this
device and its related software,
including heart rate readings,
may be affected by factors such
as environmental conditions,
skin condition, speciic activity
performed while using/wearing
the device, settings of the device,
user coniguration/user-provided
information, placement of the
sensor on the body, and other
end-user interactions. Please
refer to the user manual for
more information on proper
wear and use, or see

www.samsung.com/us/
heartratesensor

Note: Avoid potential hearing loss by not

exposing yourself to loud sounds
for a prolonged period of time.
The risk of hearing loss increases
as sound is played louder and for
longer durations. The amount of
sound produced by a portable
audio device (including headsets,
earbuds, and Bluetooth® or
other wireless devices) varies
depending on the nature of the
sound, the device settings, and
the headphones that are used.
As a result, there is no single
volume setting that is appropriate
for everyone or for every
combination of sound, settings,
and equipment.

Legal Information

Important legal information can be
accessed in writing on the mobile device or
on samsung.com

READ THIS INFORMATION BEFORE USING
YOUR MOBILE DEVICE.

Samsung Limited Warranty - This product

is covered under the applicable Samsung
Limited Warranty INCLUDING ITS DISPUTE

RESOLUTION PROCEDURE and your right
to opt out of arbitration within 30 calendar
days of the irst consumer purchase. You
may opt out by either sending an email
to [e-mail] with the
subject line "Arbitration Opt-Out" or by
calling 1-800-SAMSUNG (726-7864). For

more detailed procedures, please refer to
the "Dispute Resolution Procedures and
Arbitration and Opt-Out" section of the
Limited Warranty.

Important Health, Safety and Warranty Information 3

Warranty Information

Samsung Limited Warranty - This product

is covered under the applicable Samsung
Limited Warranty.

Full written terms and detailed information
about the warranty and obtaining service
are available on the device at:

• From Settings, tap About device > Legal
information > Samsung legal > Warranty.

• Online at:

▪ English: www.samsung.com/us/

Legal/Phone-HSGuide

▪ Spanish: www.samsung.com/us/

Legal/Phone-HSGuide-SP

4 Important Health, Safety and Warranty Information

End User License Agreement
for Software

The End User License Agreement (EULA) for
this device is available:

• From Settings, tap About device > Legal
information > Samsung legal > End User
License Agreement.

• Online at www.samsung.com/us/Legal/
SamsungLegal-EULA4

Health and Safety Information

The complete Health and Safety document
is available:

• From Settings, tap About device > Legal
information > Samsung legal > Health
and Safety.

• Online at:

▪ English: www.samsung.com/us/

Legal/Phone-HSGuide

▪ Spanish: www.samsung.com/us/

Legal/Phone-HSGuide-SP

WARNING! This product contains

chemicals known to the
State of California to cause
cancer, birth defects, or
other reproductive harm.
For more information,
please call 1-800-SAMSUNG
(726-7864).

Intellectual Property

All Intellectual Property, as deined below,
owned by or which is otherwise the
property of Samsung or its respective
suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories,
parts, or software relating there to (the
“Phone System”), is proprietary to Samsung
and protected under federal laws, state
laws, and international treaty provisions.
Intellectual Property includes, but is

Important Health, Safety and Warranty Information 5

not limited to, inventions (patentable or
unpatentable), patents, trade secrets,
copyrights, software, computer programs,
and related documentation and other
works of authorship. You may not infringe
or otherwise violate the rights secured by
the Intellectual Property. Moreover, you
agree that you will not (and will not attempt
to) modify, prepare derivative works of,
reverse engineer, decompile, disassemble,
or otherwise attempt to create source code
from the software. No title to or ownership
in the Intellectual Property is transferred to
you. All applicable rights of the Intellectual
Property shall remain with SAMSUNG and
its suppliers.

Open Source Software

Some software components of this product
incorporate source code covered under
GNU General Public License (GPL), GNU

6 Important Health, Safety and Warranty Information

Lesser General Public License (LGPL),
OpenSSL License, BSD License and other
open source licenses. To obtain the source
code covered under the open source
licenses, please visit:

http://opensource.samsung.com

Disclaimer of Warranties; Exclusion of
Liability

EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT "AS IS", AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO THE MERCHANTABILITY OF
THE PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF

THE PRODUCT; THE PERFORMANCE OF
THE PRODUCT; THE WORKMANSHIP OF
THE PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION
OR CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE INSTRUCTION
MANUAL SHALL BE CONSTRUED TO CREATE
AN EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT. IN ADDITION, SAMSUNG
SHALL NOT BE LIABLE FOR ANY DAMAGES
OF ANY KIND RESULTING FROM THE
PURCHASE OR USE OF THE PRODUCT
OR ARISING FROM THE BREACH OF
THE EXPRESS WARRANTY, INCLUDING
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, OR LOSS OF ANTICIPATED
PROFITS OR BENEFITS.

Important Health, Safety and Warranty Information 7

Modiication of Software

SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM
SOFTWARE.

USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.
YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH AS
CUSTOM OS.

Samsung Knox

Samsung Knox is Samsung’s security
platform and is a mark for a Samsung
device tested for security with enterprise
use in mind. Additional licensing fee may be
required. For more information about Knox,

please refer to:

www.samsung.com/us/knox. [090116]

Samsung Electronics America (SEA), Inc

Address:
85 Challenger Road
Ridgeield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet Address:

www.samsung.com

©2016 Samsung Electronics America,
Inc. Samsung is a registered trademark of
Samsung Electronics Co., Ltd.

Do you have questions about your
Samsung Mobile Device?

For 24 hour information and assistance, we
offer a new FAQ/ARS System (Automated
Response System) at:

8 Important Health, Safety and Warranty Information

www.samsung.com/us/support

This section outlines the safety precautions
associated with using your phone. The
terms “mobile device” or “cell phone” are
used in this section to refer to your phone.

Read this information before using your
mobile device.

Speciic Absorption Rate (SAR)
Certiication Information

Your wireless phone is a radio transmitter
and receiver. It is designed and
manufactured not to exceed the exposure
limits for Radio Frequency (RF) energy
set by the Federal Communications
Commission (FCC) of the U.S. Government.

These FCC RF exposure limits are derived
from the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement

(NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases,
the recommendations were developed by
scientiic and engineering experts drawn
from industry, government, and academia
after extensive reviews of the scientiic
literature related to the biological effects of
RF energy.

The RF exposure limit set by the FCC for
wireless mobile devices employs a unit
of measurement known as the Speciic
Absorption Rate (SAR). The SAR is a
measure of the rate of absorption of RF
energy by the human body expressed in
units of watts per kilogram (W/kg). The
FCC requires wireless devices to comply
with a safety limit of 1.6 watts per
kilogram (1.6 W/kg).

The FCC SAR limit incorporates a
substantial margin of safety to give
additional protection to the public

Important Health, Safety and Warranty Information 9

and to account for any variations in
measurements.

SAR tests are conducted using standard
operating positions accepted by the FCC
with the device transmitting at its highest
certiied power level in all tested frequency
bands. Although the SAR is determined at
the highest certiied power level, the actual
SAR level of the device while operating can
be well below the maximum reported value.
This is because the device is designed to
operate at multiple power levels so as to
use only the power required to reach the
network. In general, the closer you are to a
wireless base station antenna, the lower the
power output of the device.

Before a new model device is available for
sale to the public, it must be tested and
certiied to the FCC that it does not exceed
the SAR limit established by the FCC. Tests
for each model phone are performed in

positions and locations (e.g. at the ear and
worn on the body) as required by the FCC.
For body-worn operation, this device has
been tested and meets FCC RF exposure
guidelines when used with an accessory
that contains no metal and that positions
the mobile device a minimum of 1.5 cm
from the body. Use of other accessories
may not ensure compliance with FCC RF
exposure guidelines. The FCC has granted
an Equipment Authorization for this
mobile device with all reported SAR levels
evaluated as in compliance with the FCC RF
exposure guidelines.

This device has a FCC ID number:
A3LSMG910P [Model Number: SM-N910P]
and the speciic SAR levels for this device
can be found at the following FCC website:
www.fcc.gov/oet/ea/.

The maximum SAR values for this model
phone as reported to the FCC are:

10 Important Health, Safety and Warranty Information

Simultaneous Transmission Head:

0.86 W/kg
Simultaneous Transmission Body-worn:

1.24 W/kg
The SAR information for this device can also

be found on Samsung’s website:

www.samsung.com/sar

SAR information on this and other mobile
devices can be accessed online on the
FCC’s website through http://transition.fcc.

gov/oet/rfsafety/sar.html

To ind information that pertains to a
particular model, this site uses the device
FCC ID number which is usually printed
somewhere on the case of the device.
Sometimes it may be necessary to remove
the battery pack to ind the number. Once
you have the FCC ID number for a particular
device, follow the instructions on the
website and it should provide values for

typical or maximum SAR for a particular
device. Additional SAR information can also
be obtained at :

www.fcc.gov/encyclopedia/speciic­absorption-rate-sar-cellular-telephones

FCC Part 15 Information to User

Pursuant to part 15.21 of the FCC Rules,
you are cautioned that changes or
modiications not expressly approved
by Samsung could void your authority to
operate the device.

This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device

Note: This equipment has been tested

and found to comply with the
limits for a Class B digital device,
pursuant to part 15 of the FCC
Rules. These limits are designed
to provide reasonable protection
against harmful interference in
a residential installation. This
equipment generates, uses
and can radiate radio frequency
energy and, if not installed and
used in accordance with the
instructions, may cause
harmful interference to

radio communications.
may not cause harmful interference, and (2)
this device must accept any interference
received, including interference that may
cause undesired operation.

Important Health, Safety and Warranty Information 11

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the
following measures:

• Reorient or relocate the receiving
antenna.

• Increase the separation between the
equipment and receiver.

• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced
radio/TV technician for help.

12 Important Health, Safety and Warranty Information

Commercial Mobile Alerting
System (CMAS)

This device is also designed to receive
CMAS alerts, known as Personal Localized
Alerting Network (“PLAN”) alerts. If your
wireless provider has chosen to participate
in CMAS/PLAN, alerts may be available
while in the provider’s coverage area.
If you travel outside your provider’s
coverage area, alerts may not be available.
For more information, please contact your
wireless provider.

Samsung Mobile Products

F
go to
or call

and Recycling

Samsung cares for the environment and
encourages its customers to recycle

Note: Most carriers will provide a

take-back option for products
to be properly disposed when
purchasing new products.

Samsung mobile devices and genuine
Samsung accessories.

Proper disposal of your mobile device and
its battery is not only important for safety, it
beneits the environment.

Batteries must be recycled or disposed of
properly.

Note: Dispose of unwanted electronics

through an approved recycler.

or battery recycling,

call2recycle.org

1-800-822-8837.

Drop It Off

You can drop off your Samsung-You can
drop off your Samsung-branded mobile
device and batteries for recycling at one of
our numerous Samsung Recycling Direct
(SM) locations.

We’ve made it easy for you to recycle your
old Samsung mobile device by working
with respected take-back companies in
every state in the country.

Important Health, Safety and Warranty Information 13

Note: Samsung-branded devices and

batteries will be accepted at
these locations for no fee.

To ind the nearest recycling location, go to
any of the following:

• www.samsung.com/recyclingdirect or
call 1-877-278-0799.

• PLUG-IN to eCYCLING with EPA:

www.call2recycle.org/

Mail It In

The Samsung Mobile Take-Back Program
will provide Samsung customers with a free
recycling mailing label.

14 Important Health, Safety and Warranty Information

For more information, go to:

https://pages.samsung.com/recycling/
index.jsp and follow the on-screen

instructions or call 1-800-822-8837.

Follow local regulations regarding
disposal of mobile devices and batteries

Dispose of your mobile device and
batteries in accordance with local
regulations. In some areas, the disposal of
these items in household or business trash
may be prohibited. Help us protect the
environment - recycle!

Warning! Never dispose of batteries

in a ire because they
may explode.

GPS & AGPS

Certain Samsung mobile devices can use a
Global Positioning System (GPS) signal for
location-based applications. A GPS uses
satellites controlled by the U.S. Government
that are subject to changes implemented
in accordance with the Department of
Defense policy and the 2008 Federal
Radio navigation Plan (FRP). Changes may
affect the performance of location-based
technology on your mobile device.

Certain Samsung mobile devices can
also use an Assisted Global Positioning
System (AGPS), which obtains information
from the cellular network to improve GPS

Your Location

Location-based information includes
information that can be used to determine
the approximate location of a mobile
device. Mobile devices which are
connected to a wireless network transmit
location-based information. Additionally, if
you use applications that require location­based information (e.g. driving directions),
such applications transmit location­based information. The location-based
information may be shared with third­parties, including your wireless service
provider, applications providers, Samsung,
and other third-parties providing services.

performance. AGPS uses your wireless
service provider’s network and therefore
airtime, data charges, and/or additional
charges may apply in accordance with your
service plan. Contact your wireless service
provider for details.

Important Health, Safety and Warranty Information 15

Use of AGPS in Emergency Calls

When you make an emergency call,
the cellular network may activate AGPS
technology in your mobile device to tell
the emergency responders your
approximate location.

AGPS has limitations and might not work in
your area. Therefore:

• Always tell the emergency responder
your location to the best of your
ability; and

• Remain on the mobile device for as
long as the emergency responder
instructs you.

16 Important Health, Safety and Warranty Information

Navigation

Maps, directions, and other navigation­data, including data relating to your
current location, may contain inaccurate
or incomplete data, and circumstances
can and do change over time. In some
areas, complete information may not be
available. Therefore, you should always

visually conirm that the navigational
instructions are consistent with what
you see before following them. All users
should pay attention to road conditions,
closures, trafic, and all other factors that
may impact safe driving or walking. Always
obey posted road signs.

Emergency Calls

This mobile device, like any wireless mobile
device, operates using radio signals,
wireless and landline networks, as well as
user-programmed functions, which cannot
guarantee connection in all conditions,
areas, or circumstances.

Therefore, you should never rely solely on
any wireless mobile device for essential
communications (medical emergencies,
for example). Before traveling in remote or
underdeveloped areas, plan an alternate
method of contacting emergency services
personnel. Remember, to make or receive
any calls, the mobile device must be
switched on and in a service area with
adequate signal strength.

Important Health, Safety and Warranty Information 17

Emergency calls may not be possible on all
wireless mobile device networks or when
certain network services and/or mobile
device features are in use. Check with local
service providers. If certain features are in
use (call blocking, for example), you may
irst need to deactivate those features
before you can make an emergency
call. Consult your User Manual and your
local cellular service provider. When
making an emergency call, remember
to give all the necessary information as
accurately as possible. Remember that
your mobile device may be the only means
of communication at the scene of an
accident; do not cut off the call until given
permission to do so.

To make an emergency call:

1. If the mobile device is not on, switch

it on.

2. Open your phone dialer.

3. Enter the emergency number for your

present location (for example, 911 or
other oicial emergency number),
then tap Call/Send. Emergency
numbers vary by location.

FCC Hearing Aid Compatibility (HAC)
Regulations for Wireless Devices

The U.S. Federal Communications
Commission (FCC) has established
requirements for digital wireless mobile
devices to be compatible with hearing aids
and other assistive hearing devices.

When individuals employing some assistive
hearing devices (hearing aids and cochlear
implants) use wireless mobile devices,

18 Important Health, Safety and Warranty Information

they may detect a buzzing, humming,
or whining noise. Some hearing devices
are more immune than others to this
interference noise, and mobile devices also
vary in the amount of interference
they generate.

The wireless telephone industry has
developed a rating system for wireless
mobile devices to assist hearing device
users ind mobile devices that may be
compatible with their hearing devices. Not
all mobile devices have been rated. Mobile
devices that are rated have the rating on
their box or a label located on the box.

The ratings are not guarantees. Results
will vary depending on the user’s hearing
device and hearing loss. If your hearing
device happens to be vulnerable to
interference, you may not be able to use a
rated mobile device successfully. Trying
out the mobile device with your hearing

device is the best way to evaluate it for your
personal needs.

M-Ratings: Wireless mobile devices rated
M3 or M4 meet FCC requirements and
are likely to generate less interference to
hearing devices than mobile devices that
are not labeled. M4 is the better/higher of
the two ratings. M-ratings refer to enabling
acoustic coupling with hearing aids that do
not operate in telecoil mode.

T-Ratings: Mobile devices rated T3 or T4
meet FCC requirements and are likely
to generate less interference to hearing
devices than mobile devices that are not
labeled. T4 is the better/higher of the two
ratings. T-ratings refer to enabling inductive
coupling with hearing aids operating in
telecoil mode.

Important Health, Safety and Warranty Information 19

Hearing devices may also be rated. Your
hearing aid manufacturer or hearing health
professional may help you ind this rating.
Higher ratings mean that the hearing
device is relatively immune to
interference noise.

Under the current industry standard,
American National Standards Institute
(ANSI) C63.19, the hearing aid and wireless
mobile device rating values are added
together to indicate how usable they are
together. For example, if a hearing aid
meets the M2 level rating and the wireless
mobile device meets the M3 level rating,
the sum of the two values equals M5.

Under the standard, this should provide
the hearing aid user with normal use while
using the hearing aid with the particular
wireless mobile device. A sum of 6 or more
would indicate excellent performance.

However, these are not guarantees that

5

T3 + T2 = 5

all users will be satisied. T ratings
work similarly.

The HAC rating and measurement
procedure are described in the American
National Standards Institute (ANSI)
C63.19 standard.

HAC for Newer Technologies

This phone has been tested and rated
for use with hearing aids for some of the
wireless technologies that it uses. However,
there may be some newer wireless

M3 + M2 =

20 Important Health, Safety and Warranty Information

technologies used in this phone that
have not been tested yet for use with
hearing aids.