USER MANUAL
SM-M127F/DS
SM-M127F/DSN
SM-M127G/DS
SM-F127G/DS
English. 03/2021. Rev.1.1
www.samsung.com
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
13 Charging the battery
15 SIM or USIM card (nano-SIM card)
16 Memory card (microSD card)
18 Turning the device on and off
19 Initial setup
19 Samsung account
20 Transferring data from your previous
device (Smart Switch)
22 Understanding the screen
30 Notification panel
32 Entering text
Apps and features
34 Installing or uninstalling apps
35 Phone
38 Contacts
40 Messages
42 Internet
43 Camera
52 Gallery
56 Multi window
58 Samsung Notes
59 Samsung Members
59 Galaxy Shop
59 Calendar
60 Radio
60 Voice Recorder
61 My Files
61 Clock
61 Calculator
62 Game Launcher
63 Game Booster
64 Sharing content
65 Smart View
65 Samsung Global Goals
65 Google apps
2
Table of Contents
Settings
67 Introduction
67 Samsung account
67 Connections
68 Wi-Fi
69 Bluetooth
70 NFC and contactless payments
(NFC-enabled models)
72 Data saver
72 Mobile data only apps
73 Mobile Hotspot
73 More connection settings
75 Sounds and vibration
75 Sound quality and effects
76 Separate app sound
89 Digital Wellbeing and parental
controls
90 Battery and device care
90 Optimising your device
90 Battery
91 Storage
91 Memory
91 Device protection
91 Ultra data saving
92 Apps
92 General management
93 Accessibility
94 Software update
94 About phone
76 Notifications
77 Display
77 Wallpaper
78 Themes
78 Home screen
78 Lock screen
79 Smart Lock
79 Biometrics and security
80 Face recognition
82 Fingerprint recognition
84 Privacy
85 Location
85 Google
85 Accounts and backup
86 Samsung Cloud
Appendix
95 Troubleshooting
100 Removing the battery
87 Advanced features
88 Motions and gestures
88 Dual Messenger
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
The device may require a connection to a Wi-Fi or mobile network when using some apps
or features.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
4
Basics
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
device does not have an FCC ID, it means that the device has not been authorised for sale
in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal
use.
•
The use of mobile devices on aeroplanes or ships may be subject to federal and local
guidelines and restrictions. Check with the appropriate authorities and always follow
crew instructions regarding when and how you may use your device.
Settings
app, tap
switch to activate it.
Settings
Display
app and tap
→
Screen timeout
Settings
About phone
app, tap
, and then select the length
Display
→
Status information
, and then tap the
. If your
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
•
Your device contains magnets. Keep a safe distance between your device and objects
that may be affected by magnets such as credit cards and implantable medical devices. If
you have an implantable medical device, consult your physician before use.
.
Settings
app and tap
About phone
→
Regulatory
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
5
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
6
Basics
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
7
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
8
Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with
other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer to
the Samsung website.
9
Basics
Speaker
Microphone
Device layout
SIM card / Memory card
Front camera
tray
Touchscreen
Volume key
Side key
(Fingerprint recognition
sensor)
Earphone jack
Rear camera
Flash
Multipurpose jack (USB
Type-C)
GPS antenna
Main antenna
NFC antenna
(NFC-enabled models)
Main antenna
Speaker
Microphone
10
Basics
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to remove
the dust or foreign materials with a sharp object, the device may be damaged and its
appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction in
humid conditions or when exposed to water.
11
Basics
Home button
Hard keys
Key Function
•
When the device is off, press and hold to turn it on.
•
Side key
Side key +
Press to turn on or lock the screen.
•
Press twice to launch the app or feature you set.
•
Press simultaneously to capture a screenshot.
Volume Down key
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice.
Launch the
want.
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
Soft buttons
Recents button
Back button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer
to Navigation bar (soft buttons) for more information.
12
Basics
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage to
your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if
you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power
switch, so you must unplug the charger from the electric socket when not in use to
avoid wasting power. The charger should remain close to the electric socket and easily
accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger from the
device.
Quick charging
Launch the
and then activate the feature you want.
•
Fast charging
Adaptive fast charging.
You can charge the battery more quickly while the device or its screen is turned off.
Settings
: To use the fast charging feature, use a battery charger that supports
app, tap
Battery and device care
13
→
Battery
→
More battery settings
,
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
14
Basics
21 3 4
SIM or USIM card (nano-SIM card)
Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service
providers for a single device. In some areas, data transfer speeds may be slower if two SIM
cards are inserted in the device than when one SIM card is inserted.
Some services that require a network connection may not be available depending on
the service provider.
Installing the SIM or USIM card
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards
and gently press the SIM or USIM card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the
tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
15
Basics
21 3 4
SIM card manager
Launch the
•
SIM cards
•
Preferred SIM card
when two cards are activated.
•
More SIM card settings
Settings
: Activate the SIM card to use and customise the SIM card settings.
app and tap
: Select to use specific SIM cards for some features, such as voice calls,
Connections
: Customise the call settings.
→
SIM card manager
.
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place a memory card on the tray with the gold-coloured contacts facing downwards and
gently press the memory card into the tray to secure it.
16
Basics
4 Insert the tray back into the tray slot.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
•
If the card is not fixed firmly into the tray, the memory card may leave or fall out of
the tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it. If
your device cannot format or recognise the memory card, contact the memory card
manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
SD card
Settings
→
Unmount
app and tap
.
Battery and device care
→
Storage
→ →
Advanced
→
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from the
misuse of external storage devices.
17
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
SD card
Before formatting the memory card, remember to make backup copies of all important
data stored in the memory card. The manufacturer’s warranty does not cover loss of
data resulting from user actions.
Settings
→
Format
app and tap
.
Battery and device care
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the
use of wireless devices is restricted, such as aeroplanes and hospitals.
Volume Down key
→
Storage
→ →
Advanced
→
Side key
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1 To turn off the device, press and hold the Side key and the Volume Down key
simultaneously. Alternatively, open the notification panel, swipe downwards, and then tap
.
2 Tap
Power off
To restart the device, tap
.
Restart
.
18
Basics
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key and the Volume Down key
simultaneously, and then tap
swipe downwards, and then tap
To deactivate emergency mode, tap
The usage time left shows the time remaining before the battery power runs out. Usage
time left may vary depending on your device settings and operating conditions.
Emergency mode
→
Emergency mode
→
Turn off Emergency mode
. Alternatively, open the notification panel,
.
.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com.
1 Launch the
account
Alternatively, launch the
Settings
→
Samsung account
app and tap
.
Settings
Accounts and backup
app and tap
Samsung account
19
→
Manage accounts
.
→
Add
Basics
2 If you already have a Samsung account, sign in to your Samsung account.
•
If you want to sign in using your Google account, tap
•
If you do not have a Samsung account, tap
Create account
Continue with Google
.
Finding your ID and resetting your password
.
If you forget your Samsung account ID or password, tap
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Find ID
or
Reset password
on the
Signing out of your Samsung account
When you sign out of your Samsung account, your data, such as contacts or events, will also
be removed from your device.
1 Launch the
2 Tap
3 Tap
Samsung account
Sign out
Settings
, enter your Samsung account password, and then tap OK.
app and tap
→
My profile
Accounts and backup
and tap
Sign out
at the bottom of the screen.
→
Manage accounts
.
Transferring data from your previous device (Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
•
•
Settings
This feature may not be supported on some devices or computers.
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes
copyright seriously. Only transfer content that you own or have the right to transfer.
app and tap
Accounts and backup
→
Bring data from old device
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch
If you do not have the app, download it from
2 On your device, launch the
from old device
.
3 Place the devices near each other.
Smart Switch
Settings
.
Galaxy Store
app and tap
or
Play Store
Accounts and backup
.
→
Bring data
.
20
Basics
4 On the previous device, tap
5 On the previous device, tap
6 On your device, select an item to bring and tap
Send data
Allow
.
→
Wireless
.
Transfer
.
Backing up and restoring data using external storage
Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the
→
storage transfer
Restore
Settings
.
app and tap
Accounts and backup
→
External
4 Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
21
Basics
Understanding the screen
Controlling the touchscreen
Tapping
Tap the screen.
Dragging
Tap and hold an
item and drag
it to the target
position.
Swiping
Swipe upwards,
downwards, to
the left, or to the
right.
Tapping and
holding
Tap and hold
the screen for
approximately
2 seconds.
Double-tapping
Double-tap the
screen.
Spreading and
pinching
Spread two
fingers apart
or pinch on the
screen.
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are
outside of the touch input area.
22
Basics
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Button Function
Recents
Home
Back
•
Tap to open the list of recent apps.
•
Tap to return to the Home screen.
•
Tap and hold to launch the
•
Tap to return to the previous screen.
Google Assistant
Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the
Navigation type
More options
Settings
and select an option you want.
app, tap
. The navigation bar will be hidden and the gesture hints will appear. Tap
Display
→
Navigation bar
, and then tap
app.
Swipe gestures
under
Swipe from bottom Swipe from sides and bottom
If you want to hide the gesture hints at the bottom of the screen, tap the
switch to deactivate it.
23
Gesture hints
Basics
Home screen Apps screen
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
Switching between Home and Apps screens
On the Home screen, swipe upwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Finder
Favourite apps
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area, tap
Show Apps screen button on Home screen
added at the bottom of the Home screen.
switch to activate it. The Apps button will be
Apps button
Settings
, and then tap the
24
Basics
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
•
Adding panels: Swipe to the left, and then tap .
•
Moving panels: Tap and hold a panel preview, and then drag it to a new location.
•
Deleting panels: Tap on the panel.
•
Wallpapers
•
Themes
and wallpapers, will change depending on the selected theme.
•
Widgets
information and convenient access on your Home screen. Select a widget and tap
The widget will be added on the Home screen.
•
Settings
: Change the wallpaper settings for the Home screen and the locked screen.
: Change the device’s theme. Visual elements of interface, such as colours, icons,
: Widgets are small apps that launch specific app functions to provide
Add
.
: Configure settings for the Home screen, such as the screen layout.
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the Home
screen. On the Home screen, tap and hold an empty area, and then tap
→
screen layout
You can now access all your apps by swiping to the left on the Home screen.
Home screen only
→
Apply
.
Settings
→
Home
25
Basics
Launching Finder
Search for content on the device quickly.
1 On the Apps screen, tap
downwards, and then tap
Search
.
. Alternatively, open the notification panel, swipe
2 Enter a keyword.
Apps and content on your device will be searched.
If you tap
on the keyboard, you can search for more content.
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then tap
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Add to Home
. A shortcut to the app will be added on the Home screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap
folder name.
•
Adding more apps
Tap
on the folder. Tick the apps to add and tap
Done
Folder name
. You can also add an app by
and enter a
dragging it to the folder.
26
Basics
Edge panel handle
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
folder’s apps will be relocated to the Apps screen.
Delete folder
. Only the folder will be deleted. The
Edge panel
You can quickly access your favourite apps and features from the Edge panels.
Drag the Edge panel handle towards the centre of the screen.
If the Edge panel handle is not visible, launch the
Edge panels
switch to activate it.
Settings
app, tap
Display
Edge panel
, and then tap the
Edge panel settings
27
Basics
Lock screen
Pressing the Side key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Side key to turn on the screen. Alternatively, double-tap the
screen.
Changing the screen lock method
To change the screen lock method, launch the
, and then select a method.
type
When you set a pattern, PIN, password, or your biometric data for the screen lock method,
you can protect your personal information by preventing others from accessing your device.
After setting the screen lock method, the device will require an unlock code whenever
unlocking it.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the
Lock screen
tap
method, and then tap the
→
Secure lock settings
Auto factory reset
Settings
, unlock the screen using the preset screen lock
app, tap
switch to activate it.
Lock screen
→
Screen lock
Settings
app,
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
28
Basics
Icon Meaning
/
/
/
•
The status bar may not appear at the top of the screen in some apps. To display the
LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode / Vibration mode
Flight mode activated
Error occurred or caution required
Battery charging / Battery power level
status bar, drag down from the top of the screen.
•
Some indicator icons appear only when you open the notification panel.
•
The indicator icons may appear differently depending on the service provider or
model.
Screen capture
Capture a screenshot while using the device. Press the Side key and the Volume Down key
simultaneously. You can view the captured screenshots in
It is not possible to capture a screenshot while using some apps and features.
After capturing a screenshot, use the following options on the toolbar at the bottom of the
screen:
Gallery
.
•
: Capture the current content and the hidden content on an elongated page, such as a
webpage. When you tap
will be captured.
, the screen will automatically scroll down and more content
29
Basics
Quick setting buttons
•
•
: Write or draw on the screenshot or crop a portion from the screenshot. You can view
the cropped area in
: Share the screenshot with others.
If the options are not visible on the captured screen, launch the
Advanced features
activate it.
Gallery
→
.
Screenshots
, and then tap the
Settings
Screenshot toolbar
app, tap
switch to
Notification panel
When you receive new notifications, indicator icons appear on the status bar. To see more
information about the icons, open the notification panel and view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
View the notification details and
perform various actions.
Launch Settings.
Clear all notifications.
Access the notification settings.
30
Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons. To add more buttons, tap
Control connected nearby devices.
To change feature settings, tap the text under each button. To view more detailed settings,
.
Control media on your device and
connected nearby devices.
Quick setting buttons
Adjust the brightness of the display.
tap and hold a button.
→
To rearrange buttons, tap
another location.
Edit buttons
, tap and hold a button, and then drag it to
Controlling media playback
Take control of music or video playback easily using the Media feature. You can also continue
playback on another device.
1 Open the notification panel, swipe downwards, and then tap
Media
.
2 Tap the icons on the controller to control the playback.
To continue playback on another device, tap
and select the device you want.
Controlling nearby devices
Launch quickly and take control of nearby connected devices on the notification panel.
1 Open the notification panel, swipe downwards, and then tap
Devices
.
Nearby connected devices will appear.
2 Select a nearby device to control it.
31
Basics
Additional keyboard functions
Entering text
Keyboard layout
A keyboard appears automatically when you enter text.
View more keyboard functions.
Enter uppercase. For all caps, tap it
twice.
Enter symbols.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Delete a preceding character.
Break to the next line.
Enter a space.
Changing the input language
Tap →
use. When you select two or more languages, you can switch between the input languages
by swiping to the left or right on the space key.
Languages and types
→
Manage input languages
and select the languages to
Changing the keyboard
On the navigation bar, tap to change the keyboard.
To change the keyboard type, tap
select the keyboard type you want.
•
If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings
the
•
On a
corresponding key repeatedly until the desired character appears.
app, tap
Keyboard button on navigation bar
3 x 4
, a key has three or four characters. To enter a character, tap the
General management
→
Languages and types
→
Keyboard list and default
switch to activate it.
, select a language, and then
, and then tap
32
Basics
Additional keyboard functions
•
: Enter emoticons.
•
: Enter stickers.
•
: Attach animated GIFs.
•
: Enter text by voice.
•
: Change the keyboard settings.
Tap
•
•
•
•
•
to use more keyboard functions.
: Search for content and enter it.
: Translate text and enter it.
: Open the text editing panel.
: Change the keyboard mode.
: Change the keyboard size.
Some features may not be available depending on the service provider or model.
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap
3 Tap
Copy
or
Cut
.
Select all
to select all text.
4 Tap and hold where the text is to be inserted and tap
Paste
.
33
Apps and features
Installing or uninstalling apps
Galaxy Store
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Launch the
•
•
Galaxy Store
This app may not be available depending on the service provider or model.
To change the auto update settings, tap → →
select an option.
app. Browse apps by category or tap to search for a keyword.
Play Store
Purchase and download apps.
Launch the
To change the auto update settings, tap →
then select an option.
Play Store
app. Browse apps by category or search for apps by keyword.
Managing apps
Uninstalling or disabling apps
Settings
Auto update apps
→
Auto-update apps
, and then
, and
Tap and hold an app and select an option.
•
Uninstall
•
Disable
Some apps may not support this feature.
: Uninstall downloaded apps.
: Disable selected default apps that cannot be uninstalled from the device.
Enabling apps
Launch the
Enable
.
Settings
app, tap
Apps
→ →
Disabled
34
→ OK, select an app, and then tap
Apps and features
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device.
To view your app permission settings, launch the
and tap
To view or change app permission settings by permission category, launch the
and tap
Permissions
Apps
→ →
If you do not grant permissions to apps, the basic features of the apps may not function
properly.
. You can view the app’s permissions list and change its permissions.
Permission manager
. Select an item and select an app.
Settings
app and tap
Apps
. Select an app
Phone
Introduction
Make or answer voice and video calls.
Making calls
Settings
app
1 Launch the
Phone
app and tap
Keypad
.
2 Enter a phone number.
3 Tap to make a voice call, or tap or to make a video call.
More options
Add the number to the contacts
list.
Preview the phone number.
Search for a contact.
35
Apps and features
Making calls from call logs or contacts list
Launch the
a phone number to make a call.
If this feature is deactivated, tap
to call or text
Phone
app, tap
switch to activate it.
Recents
or
→
Settings
Contacts
→
, and then swipe to the right on a contact or
Other call settings
, and then tap the
Swipe
Using speed dial
To set a number to speed dial, launch the
dial numbers
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
, select a speed dial number, and then add a phone number.
Phone
app, tap
Keypad
or
Contacts
→ →
Speed
Making an international call
1 Launch the
Phone
app and tap
Keypad
.
2 Tap and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap .
Receiving calls
Answering a call
When a call comes in, drag outside the large circle.
Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the
and select a message to send.
To create various rejection messages, launch the
decline messages
, enter a message, and then tap .
Phone
app, tap →
Send message
Settings
bar upwards
→
Quick
36
Apps and features
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 Launch the
2 Tap
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
Recents
To manually enter a number, tap
tap
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown/private numbers
.
Phone
or
Contacts
app and tap →
, select contacts or phone numbers, and then tap
Add phone number
Settings
switch to activate the feature.
→
Block numbers
, enter a phone number, and then
.
Done
.
Options during calls
•
Record
saved to
•
Hold call
•
Bluetooth
: Record a call conversation. When you record a call conversation, the file will be
My Files
: Hold a call.
: Switch to a Bluetooth headset if it is connected to the device.
→
Internal storage
→
Call
.
•
Speaker
the device away from your ears.
•
Mute
•
Keypad
•
•
•
: End the current call.
Camera
Switch
Some features may not be available depending on the service provider or model.
: Activate or deactivate the speakerphone. When using the speakerphone, keep
: Turn off the microphone so that the other party cannot hear you.
/
Hide
: Open or close the keypad.
: During a video call, turn off the camera so that the other party cannot see you.
: During a video call, switch between the front and rear cameras.
37
Apps and features
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Launch the
Contacts
app and tap .
2 Select a storage location.
3 Enter contact information and tap
Save
.
Importing contacts
Add contacts by importing them from other storages to your device.
1 Launch the
→
Import
Contacts
.
app and tap →
Manage contacts
→
Import or export contacts
2 Follow the on-screen instructions to import contacts.
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Launch the
Settings
app, tap
Accounts and backup
→
Manage accounts
and select the
account to sync with.
2 Tap
Sync account
and tap the
Contacts
switch to activate it.
38
Apps and features
Searching for contacts
Launch the
Tap the contact. Then take one of the following actions:
•
•
•
•
Contacts
: Make a voice call.
/ : Make a video call.
: Compose a message.
: Compose an email.
app. Tap at the top of the contacts list and enter search criteria.
Deleting contacts
1 Launch the
2 Select contacts and tap
To delete contacts one by one, tap a contact from the contacts list and tap
Contacts
app and tap →
Delete
.
Delete contacts
.
Sharing contacts
More
→
Delete
.
You can share contacts with others by using various sharing options.
1 Launch the
2 Select contacts and tap
Contacts
app and tap →
Share
.
Share contacts
.
3 Select a sharing method.
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1 Launch the
Contacts
app and tap →
Groups
→
Create group
.
2 Follow the on-screen instructions to create a group.
Merging duplicate contacts
If your contacts list includes duplicate contacts, merge them into one to streamline your
contacts list.
1 Launch the
Contacts
2 Tick contacts and tap
app and tap →
Merge
.
Manage contacts
39
→
Merge contacts
.
Apps and features
Messages
Introduction
Send and view messages by conversation.
You may incur additional charges for sending or receiving messages when you are roaming.
Sending messages
1 Launch the
Messages
app and tap .
2 Add recipients and enter a message.
To record and send a voice message, tap and hold
your finger. The recording icon appears only while the message input field is empty.
, say your message, and then release
3 Tap to send the message.
Recipient
Enter a message.
Attach files.
Enter recipients.
Enter stickers.
Send the message.
40
Apps and features
Viewing messages
1 Launch the
Messages
app and tap
Conversations
.
2 On the messages list, select a contact or a phone number.
•
To reply to the message, tap the message input field, enter a message, and then tap .
•
To adjust the font size, spread two fingers apart or pinch on the screen.
Sorting messages
You can sort messages by category and manage them easily.
Launch the
If the category option does not appear, tap
categories
Messages
switch to activate it.
app and tap
Conversations
→
Settings
→
Add category
and tap the
Deleting messages
Tap and hold a message to delete, then tap
Delete
.
.
Conversations
Changing message settings
→
Launch the
notification settings, and more.
Messages
app, tap
Settings
. You can block unwanted messages, change
41
Apps and features
Bookmark the current webpage.
Refresh the current webpage.
Internet
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
1 Launch the
2 Enter the web address or a keyword, and then tap
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Internet
Open the homepage.
app.
Go
.
View your bookmarks.
Manage tabs. / Use secret mode.
Move between pages.
More options
Using secret mode
If you set a password for secret mode, you can prevent others from viewing your search
history, browsing history, bookmarks, and saved pages.
1 Tap
2 Tap the
secret mode.
In secret mode, the device will change the colour of the toolbars. To deactivate secret
mode, tap
→
Turn on Secret mode
Lock Secret mode
→
Turn off Secret mode
In secret mode, you cannot use some features, such as screen capture.
switch to activate it, tap
.
Start
, and then set a password for
.
42
Apps and features
Camera
Introduction
Take pictures and record videos using various modes and settings.
Camera etiquette
•
Do not take pictures or record videos of other people without their permission.
•
Do not take pictures or record videos where legally prohibited.
•
Do not take pictures or record videos in places where you may violate other people’s
privacy.
Taking pictures
1 Launch the
You can also launch the app by pressing the Side key twice quickly or dragging
left on the locked screen.
•
Some camera features are not available when you launch the
locked screen or when the screen is turned off while the screen lock method is set.
•
The camera automatically shuts off when unused.
•
Some methods may not be available depending on the service provider or model.
Camera
app.
Camera
to the
app from the
2 Tap the image on the preview screen where the camera should focus.
To adjust the brightness of pictures, drag the adjustment bar that appears above or below
the circular frame.
43
Apps and features
cameras.
3 Tap to take a picture.
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Camera settings
Zoom
Preview thumbnail
Take a picture.
•
The preview screen may vary depending on the shooting mode and which camera is
Options for current shooting mode
Shooting modes list
Switch between the front and rear
being used.
•
When you take pictures or videos with a high resolution or a high zoom ratio, the
focus may not be clear if the subject is close. Take pictures or videos from a good
distance.
•
If pictures you take appear blurry, clean the camera lens and try again.
•
Make sure that the lens is not damaged or contaminated. Otherwise, the device may
not work properly in some modes that require high resolutions.
•
Your device’s camera features a wide-angle lens. Minor distortion may occur in
wide-angle pictures or videos and does not indicate device performance problems.
•
The maximum capacity for recording a video may vary depending on the resolution.
•
The camera may fog up or form condensation if the device is exposed to sudden
changes in air temperature, due to the difference in temperature outside and inside
the camera cover. Try to avoid such conditions when planning to use the camera. If
fogging does occur, allow the camera to dry naturally at room temperature before
taking pictures or recording videos, otherwise results may look blurry.
44
Apps and features
Using zoom features
Select / or drag it to the left or right to zoom in or out. Alternatively, spread two fingers
apart on the screen to zoom in, and pinch to zoom out.
•
•
: The Ultra wide camera lets you take wide-angle pictures or record wide-angle videos
of things like landscapes.
: The wide-angle camera lets you take basic pictures or record normal videos.
Zoom features are available only when using the rear camera.
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a picture.
This feature may not be available depending on the shooting mode.
Using the camera button
•
Tap and hold the camera button to record a video.
•
To take burst shots, swipe the camera button to the edge of the screen and hold it.
•
If you add another camera button, you can move it anywhere on the screen and take
→
pictures more conveniently. On the preview screen, tap
tap the
Floating Shutter button
switch to activate it.
Shooting methods
Options for current shooting mode
On the preview screen, use the following options.
•
: Activate or deactivate the flash.
•
•
•
: Select the length of the delay before the camera automatically takes a picture.
: Select an aspect ratio and resolution for pictures.
: Select an aspect ratio for videos.
and
45
Apps and features
•
: Select a resolution for videos.
•
: Apply a filter effect or beauty effects.
•
: Select a metering method. This determines how light values are calculated.
Centre-weighted
exposure of the shot.
calculate the exposure of the shot.
•
: In
FOOD
outside the frame.
•
: In
FOOD
The available options may vary depending on the model or shooting mode.
uses the light in the centre portion of the shot to calculate the
Spot
uses the light in a concentrated centre area of the shot to
Matrix
mode, focus on a subject inside the circular frame and blur the image
mode, adjust the colour tone.
averages the entire scene.
Photo mode
The camera adjusts the shooting options automatically depending on the surroundings to
capture pictures easily.
On the shooting modes list, tap
Taking high-resolution pictures
PHOTO
and tap to take a picture.
Take high-resolution pictures.
In the shooting options, tap
The resolution may vary depending on the model.
→ and take a picture.
Taking selfies
You can take self-portraits with the front camera.
1 On the preview screen, swipe upwards or downwards, or tap to switch to the front
camera for self-portraits.
2 Face the front camera lens.
To take self-portraits with a wide-angle shot of the landscape or people, tap
3 Tap
to take a picture.
.
46
Apps and features
Applying filter and beauty effects
You can select a filter effect and modify facial features, such as your skin tone or face shape,
before taking a picture.
1 On the preview screen, tap .
2 Select effects and take a picture.
Video mode
The camera adjusts the shooting options automatically depending on the surroundings to
record videos easily.
1 On the shooting modes list, tap
•
To switch between the front and rear cameras while recording, swipe upwards or
downwards on the preview screen or tap
•
To capture an image from the video while recording, tap .
VIDEO
and tap to record a video.
.
2 Tap to stop recording the video.
The optical zoom may not work in low-light environments.
Pro mode
Capture pictures while manually adjusting various shooting options, such as exposure value
and ISO value.
On the shooting modes list, tap
and then tap
to take a picture.
Available options
MORE
→
PRO
. Select options and customise the settings,
•
•
•
: Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in pictures.
: Select an appropriate white balance, so images have a true-to-life colour range. You
can set the colour temperature.
: Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
47
Apps and features
Separating the focus area and the exposure area
You can separate the focus area and the exposure area.
Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame
to the area where you want to separate the focus area and the exposure area.
Panorama mode
Using panorama mode, take a series of pictures and then stitch them together to create a
wide scene.
1 On the shooting modes list, tap
MORE
→
PANORAMA
.
2 Tap and move the device slowly in one direction.
Keep the image within the frame on the camera’s viewfinder. If the preview image is out of
the guide frame or you do not move the device, the device will automatically stop taking
pictures.
3 Tap to stop taking pictures.
Avoid taking pictures of indistinct backgrounds, such as an empty sky or a plain wall.
Food mode
Take pictures of food with more vibrant colours.
1 On the shooting modes list, tap
MORE
→
FOOD
.
2 Tap the screen and drag the circular frame over the area to highlight.
The area outside the circular frame will be blurred.
To resize the circular frame, drag a corner of the frame.
48
Apps and features
3 Tap and drag the adjustment bar to adjust the colour tone.
4 Tap to take a picture.
Macro mode
Take pictures of subjects at close range.
On the shooting modes list, tap
MORE
→
MACRO
.
Portrait mode
The camera allows you to capture pictures where the background is blurred and the subject
stands out clearly.
1 On the shooting modes list, tap
2 Drag the background blur adjustment bar to adjust the blur level.
3 When
Ready
appears on the preview screen, tap to take a picture.
PORTRAIT
.
Background blur adjustment bar
•
Use this feature in a place that has sufficient light.
•
The background blur may not be applied properly in the following conditions:
–
The device or the subject is moving.
–
The subject is thin or transparent.
–
The subject has a similar colour to the background.
–
The subject or background is plain.
49
Apps and features
Customising camera settings
On the preview screen, tap . Some options may not be available depending on the
shooting mode.
Intelligent features
•
Scan QR codes
Pictures
•
Swipe Shutter button to
button to the edge of the screen and hold it.
•
HEIF pictures
Selfies
: Set the device to scan QR codes from the preview screen.
: Select an action to perform when you swipe the camera
: Take pictures in the High Efficiency Image Format (HEIF).
•
Use wide angle for group selfies
selfie when there are more than two people in the frame.
•
Save selfies as previewed
screen when taken with the front camera without flipping them.
Videos
•
High efficiency videos
format. Your HEVC videos will be saved as compressed files to conserve the device’s
memory.
You cannot play the HEVC videos on other devices or share them online.
: Set the device to save pictures as they appear on the preview
: You can record videos in the High Efficiency Video Codec (HEVC)
: Set the device to automatically switch to a wide-angle
50
Apps and features
Useful features
•
Auto HDR
areas.
•
Grid lines
•
Location tags
•
Shooting methods
a video.
•
Settings to keep
: Take pictures with rich colours and reproduce details even in bright and dark
: Display viewfinder guides to help composition when selecting subjects.
•
GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
•
Your location may appear on your pictures when you upload them to the
Internet. To avoid this, deactivate the location tag setting.
: Attach a GPS location tag to the picture.
: Select additional shooting methods for taking a picture or recording
: Keep the last settings you used, such as the shooting mode, when you
launch the camera.
•
Storage location
you insert a memory card.
•
Watermark
•
Reset settings
•
Contact us
•
About Camera
Some features may not be available depending on the model.
: Add a watermark in the bottom left corner when taking pictures.
: Ask questions or view frequently asked questions.
: Select the memory location for storage. This feature will appear when
: Reset the camera settings.
: View the Camera app version and legal information.
51
Apps and features
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
Using Gallery
Launch the
Gallery
app.
More options
Search for images.
Group similar images.
Grouping similar images
Launch the
a preview of the images. When you tap the image preview, you can view all the images in the
group.
Gallery
app and tap to group similar images and display only the best shots as
52
Apps and features
Delete the image.
Viewing images
Launch the
the screen.
Add the image to favourites.
Gallery
Modify the image.
app and select an image. To view other files, swipe to the left or right on
View the content on a large screen
using the Smart View feature.
Image and video thumbnail
More options
Share the image with others.
Cropping enlarged images
1 Launch the
2 Spread two fingers apart on the area you want to save and tap .
The cropped area will be saved as a file.
Gallery
app and select an image.
Saved
image
thumbnail
53
Apps and features
Configure the caption
View the content on a
Viewing videos
Launch the
Gallery
on the screen.
large screen using the
Smart View feature.
Capture the current
Switch to the pop-up
video player.
Lock the playback
Rewind or fast-forward
by dragging the bar.
Skip to the previous
video. Tap and hold to
app and select a video to play. To view other files, swipe to the left or right
settings.
More options
screen.
Create an animated GIF.
Change the screen ratio.
Rotate the screen.
screen.
Skip to the next video.
Tap and hold to
fast-forward.
Pause and resume
playback.
rewind.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
Albums
Create albums and sort your images and videos.
1 Launch the
2 Select the album, tap
Gallery
app and tap
Add items
Albums
→ →
Create album
to create an album.
, and then copy or move the images or videos you want.
54
Apps and features
Stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories.
Launch the
To add or delete images or videos, select a story and tap
Gallery
app, tap
Stories
, and then select a story.
→
Add
or
Edit
.
Deleting images or videos
Launch the
Delete
Using the recycle bin feature
You can keep the deleted images and videos in the recycle bin. The files will be deleted after a
certain period.
Launch the
it.
To view files in the recycle bin, launch the
.
Gallery
Gallery
app, tap and hold an image, a video, or a story to delete, and then tap
app, tap →
Settings
Gallery
, and then tap the
app and tap →
Recycle bin
Recycle bin
switch to activate
.
55
Apps and features
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Split screen view Pop-up view
Some apps may not support this feature.
Split screen view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap
3 On the apps list, select another app to launch.
Open in split screen view
.
56
Apps and features
Launching apps from the Edge panel
1 While using an app, drag the Edge panel handle towards the centre of the screen.
2 Tap and hold an app, drag it to the left, and then drop it where
appears.
The selected app will launch in the split screen view.
You can set to launch an app in the split screen view by tapping it once. Tap → and
Tap
tap
activate it, you can launch the recently used apps in the split screen view from the Edge
panel.
under
Open in split screen view
. If you tap the
Drop here to open
Show recent apps
switch to
Adding app pairs
Add two frequently used apps to the Edge panel to launch them together in the split screen
view with a single tap.
1 In the split screen view, tap the circles between the app windows.
2 Tap .
The two apps you are using in the split screen view will be saved on the Edge panel as an
app pair.
Adjusting the window size
Drag the circles between the app windows up or down to adjust the size of the windows.
When you drag the circles between the app windows to the top or bottom edge of the
screen, the window will be maximised.
Pop-up view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap
The app screen will appear in the pop-up view.
If you tap the Home button while using a pop-up window, the window will be minimised
and displayed as an app icon. To use the pop-up window again, tap the app icon.
Open in pop-up view
.
57
Apps and features
Launching apps from the Edge panel
1 Drag the Edge panel handle towards the centre of the screen.
2 Tap and hold an app, drag it to the left, and then drop it where
appears.
view
The selected app will launch in the pop-up view.
Drop here for pop-up
Moving pop-up windows
To move a pop-up window, tap the window’s toolbar and drag it to a new location.
Samsung Notes
Create notes by entering text from the keyboard or by handwriting or drawing on the screen.
You can also insert images or voice recordings into your notes.
Creating notes
1 Launch the
Samsung Notes
app, tap , and then create a note.
2 Select an input method from the toolbar at the top of the screen and compose a note.
Enter text using the keyboard.
Write or draw with pens.
Paint with brushes.
3 When you are finished composing the note, tap
Save
Insert files.
.
Deleting notes
Tap and hold a note to delete and tap
Delete
.
58
Apps and features
Samsung Members
Samsung Members
and lets users submit questions and error reports. You can also share information with others
in the Galaxy users’ community or view the latest news and tips.
you solve any problems you might encounter while using your device.
offers support services to customers, such as device problem diagnosis,
Samsung Members
can help
Galaxy Shop
Access the Samsung website and view various information related to products.
Launch the
Galaxy Shop
app.
Calendar
Manage your schedule by entering upcoming events in your planner.
Creating events
1 Launch the
If the date already has saved events or tasks in it, tap the date and tap
2 Enter event details and tap
Calendar
app and tap or double-tap a date.
Save
.
.
Syncing events with your accounts
1 Launch the
select the account to sync with.
2 Tap
To add accounts to sync with, launch the
Then, select an account to sync with and sign in. When an account is added, a blue circle is
displayed next to the account name.
Sync account
Settings
and tap the
app, tap
Accounts and backup
Calendar
switch to activate it.
Calendar
app and tap → →
→
Manage accounts
, and then
Add account
.
59
Apps and features
Radio
Launch the
Before you use this app, you must connect an earphone, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the first
time.
Enter radio frequency manually.
Record audio from the FM radio.
Radio
Turn the FM radio on or off.
app.
Fine-tune the frequency.
Scan and save stations.
More options
Add the current station to the
favourites list.
Search for stations.
View the list of favourite stations.
View the list of saved stations.
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap
→
Play through speaker
.
Voice Recorder
Record or play voice recordings.
1 Launch the
2 Tap to start recording. Speak into the microphone.
•
Tap to pause recording.
•
While making a voice recording, tap
Voice Recorder
app.
BOOKMARK
to insert a bookmark.
3 Tap to finish recording.
4 Enter a file name and tap
Save
.
60
Apps and features
My Files
Access and manage various files stored in the device.
Launch the
To check for unnecessary data and free up the device’s storage, tap
To search for files or folders, tap
My Files
app.
Analyse storage
.
.
Clock
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Launch the
Clock
app.
Calculator
Perform simple or complex calculations.
Launch the
Calculator
app.
•
: View the calculation history. To clear the history, tap
calculation history panel, tap
•
•
: Use the unit conversion tool. You can convert various values, such as area, length,
or temperature, into other units.
: Display the scientific calculator.
.
Clear history
. To close the
61
Apps and features
Game Launcher
Game Launcher gathers your games downloaded from
place for easy access. You can set the device to game mode to play games more easily.
Launch the
•
•
Game Launcher
If
Game Launcher
features
Games downloaded from
on the Game Launcher screen. If you cannot see your games, drag the Library panel
upwards and tap
, and then tap the
app and select the game you want.
does not appear, launch the
Game Launcher
→
Add apps
Play Store
and
Galaxy Store
.
Play Store
Settings
switch to activate it.
and
app, tap
will be automatically shown
Galaxy Store
Advanced
into one
Removing a game from Game Launcher
Drag the Library panel upwards, tap and hold a game, and then tap
Launcher
.
Remove from Game
Changing the performance mode
You can change the game performance mode.
Launch the
then select the mode you want.
•
Focus on performance
playing games.
•
Balanced
•
Focus on power saving
Battery power efficiency may vary by game.
Game Launcher
: This balances the performance and the battery usage time.
app, tap →
: This focuses on giving you the best possible performance while
: This saves battery power while playing games.
Game performance
→
Game performance
, and
62
Apps and features
Game Booster
Game Booster lets you play games in a better environment. You can use Game Booster while
playing games.
To open the Game Booster panel while playing games, tap
navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you have
set the navigation bar to use
open Game Booster.
•
•
•
•
•
•
: Configure settings for Game Booster.
Priority mode
alarms to prevent your game from being disturbed.
Monitoring temperature
settings to prevent device overheating and to stop apps running in the background to
better manage memory.
Navigation button lock
tap
Screen touch lock
touchscreen, drag the lock icon in any direction.
Screenshot
on the navigation bar.
: Set the device to block incoming calls and all notifications except for
: Lock the touchscreen while the game is being played. To unlock the
: Capture screenshots.
Swipe gestures
/
Monitoring memory
: Hide the buttons on the navigation bar. To display the buttons,
, open the notification panel and tap
: Set the device to automatically adjust
on the navigation bar. If the
Tap to
•
Record
•
•
: Record your game sessions. To stop recording, tap on the navigation bar.
You can set to open the Game Booster panel from the navigation bar while the
navigation bar is set to
during game
Available options may vary depending on the game.
and tap the
Swipe gestures
Navigation gestures
. On the Game Booster panel, tap →
switch to activate it.
Launching apps in pop-up windows while playing games
You can launch apps in pop-up windows while playing a game.
Tap
and select an app from the apps list.
Block
63
Apps and features
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
1 Launch the
Gallery
app and select an image.
2 Tap and select a sharing method you want.
You may incur additional charges when sharing files via the mobile network.
Quick Share
Sharing content with nearby devices
Share content with nearby devices via Wi-Fi Direct or Bluetooth.
1 Launch the
2 On the other device, open the notification panel, swipe downwards, and then tap
Quick Share
(
3 Tap
4 Accept the file transfer request on the other device.
Gallery
) to activate it.
→
Quick Share
app and select an image.
and select a device to transfer the image to.
This feature does not support sharing videos with TVs or SmartThings supported
devices. To watch videos on TV, use the Smart View feature.
Setting who can find your device
Set who is allowed to find and send content to your device.
1 Open the notification panel, swipe downwards, and then tap (
it.
2 Tap and hold (
The Quick Share settings screen will appear.
Quick Share
).
3 Select an option.
•
Contacts only
•
Everyone
: Allow only your contacts to share with your device.
: Allow any nearby devices to share with your device.
Quick Share
) to activate
64
Apps and features
Smart View
View your device’s displayed content on a large screen by connecting your device to a screen
mirroring-enabled TV or monitor.
1 Open the notification panel, swipe downwards, and then tap (
Smart View
).
2 Select a device to mirror your device’s screen or display content.
When you play a video with Smart View, the resolution may vary depending on the TV
model.
Samsung Global Goals
The Global Goals, which were established by the United Nations General Assembly in 2015,
consist of goals that aim to create a sustainable society. These goals have the power to end
poverty, fight inequality, and stop climate change.
With Samsung Global Goals, learn more about the global goals and join the movement for a
better future.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
•
Chrome
•
Gmail
•
Maps
information for various places around you.
•
YT Music
the music collections stored on your device and play them.
•
Play Movies & TV
Play Store
•
Drive
•
YouTube
: Search for information and browse webpages.
: Send or receive emails via the Google Mail service.
: Find your location on the map, search the world map, and view location
: Enjoy various music and videos provided by YouTube Music. You can also view
: Purchase or rent videos, such as movies and TV programmes, from
.
: Store your content on the cloud, access it from anywhere, and share it with others.
: Watch or create videos and share them with others.
65
Apps and features
•
Photos
one place.
•
Google
•
Duo
•
Messages
content, such as images or videos.
Some apps may not be available depending on the service provider or model.
: Search for, manage, and edit all your pictures and videos from various sources in
: Search quickly for items on the Internet or your device.
: Make a simple video call.
: Send and receive messages on your device or computer, and share various
66
Settings
Introduction
Customise device settings.
Launch the
To search for settings by entering keywords, tap
Settings
app.
.
Samsung account
Sign in to your Samsung account and manage it.
On the Settings screen, tap
Samsung account
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap
•
Wi-Fi
: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
•
Bluetooth
devices. Refer to Bluetooth for more information.
•
NFC and contactless payments
read near field communication (NFC) tags that contain information about products.
You can also use this feature to make payments and buy tickets for transportation or
events after downloading the required apps. Refer to NFC and contactless payments
(NFC-enabled models) for more information.
•
Flight mode
only non-network services.
: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
: Set the device to disable all wireless functions on your device. You can use
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
Connections
(NFC-enabled models): Set the device to allow you to
.
67
Settings
•
Mobile networks
•
Data usage
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can activate the data saver feature to prevent some apps running in the background
from sending or receiving data. Refer to Data saver for more information.
You can also select apps to always use the mobile data even when your device is
connected to a Wi-Fi network. Refer to Mobile data only apps for more information.
•
SIM card manager
Refer to SIM card manager for more information.
•
Mobile Hotspot and Tethering
mobile data connection with other devices. For more information about the mobile
hotspot, refer to Mobile Hotspot.
: Keep track of your data usage amount and customise the settings for the
: Configure your mobile network settings.
: Activate your SIM or USIM cards and customise the SIM card settings.
: Use the device as a mobile hotspot to share the device’s
You may incur additional charges when using this feature.
•
More connection settings
connection settings for more information.
: Customise settings to control other features. Refer to More
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Connecting to a Wi-Fi network
1 On the Settings screen, tap
2 Select a network from the Wi-Fi networks list.
Networks with a lock icon require a password.
•
Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the device
Connections
→
Wi-Fi
and tap the switch to activate it.
from connecting to the network automatically, tap
Auto reconnect
the
•
If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
switch to deactivate it.
68
next to the network and tap
Settings
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap
2 Tap
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
→
Wi-Fi Direct
.
Connections
→
Wi-Fi
and tap the switch to activate it.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
To end the device connection, select the device to disconnect from the list.
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
•
Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
•
Always ensure that you share and receive data with devices that are trusted and
properly secured. If there are obstacles between the devices, the operating distance
may be reduced.
•
Some devices, especially those that are not tested or approved by the Bluetooth SIG,
may be incompatible with your device.
•
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of
files or illegally tapping communications for commercial purposes). Samsung is not
responsible for the repercussion of illegal use of the Bluetooth feature.
Pairing with other Bluetooth devices
1 On the Settings screen, tap
The detected devices will be listed.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
Connections
→
Bluetooth
and tap the switch to activate it.
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
69
Settings
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
To unpair the devices, tap
next to the device name to unpair and tap
Unpair
.
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Launch the
2 Tap
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
Gallery
→
Bluetooth
app and select an image.
and select a device to transfer the image to.
3 Accept the Bluetooth connection request on the other device.
NFC and contactless payments (NFC-enabled models)
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
Reading information from NFC tags
Use the NFC feature to read product information from NFC tags.
1 On the Settings screen, tap
switch to activate it.
Connections
and tap the
NFC and contactless payments
70
Settings
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will
not read NFC tags or receive data.
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1 On the Settings screen, tap
switch to activate it.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap
contactless payments
The payment services list may not include all available payment apps.
→
Connections
Contactless payments
and tap the
→
Payment
NFC and contactless payments
Connections
, and then select an app.
→
NFC and
71
Settings
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap
activate it.
When the data saver feature is activated, the
To select apps to use data without restriction, tap
saver is on
and select apps.
Connections
→
Data usage
icon will appear on the status bar.
→
Data saver
Allowed to use data while Data
and tap the switch to
Data saver feature activated
Mobile data only apps
Select apps to always use the mobile data even when your device is connected to a Wi-Fi
network.
For example, you can set the device to use only mobile data for apps that you want to keep
secure or streaming apps that can be disconnected. Even if you do not deactivate the Wi-Fi
feature, the apps will launch using the mobile data.
On the Settings screen, tap
switch to activate it, and then tap the switches next to the apps you want.
You may incur additional charges when using this feature.
Connections
→
Data usage
→
Mobile data only apps
, tap the
72
Settings
Mobile Hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap
Hotspot
.
Connections
→
Mobile Hotspot and Tethering
→
Mobile
2 Tap the switch to activate it.
The
You can change the level of security and the password by tapping
icon appears on the status bar.
Configure
.
3 On the other device’s screen, search for and select your device from the Wi-Fi networks list.
Alternatively, tap
other device.
•
If the mobile hotspot is not found, on your device, tap
, tap
GHz
•
If you activate the
connection with other devices signed in to your Samsung account.
QR code
Advanced
on the mobile hotspot screen and scan the QR code with the
, and then tap the
Auto Hotspot
feature, you can share your device’s mobile data
Hidden network
Configure
switch to deactivate it.
and set
Band
to
2.4
More connection settings
Customise settings to control other connection features.
On the Settings screen, tap
•
Nearby device scanning
•
Printing
for available printers or add one manually to print files. Refer to Printing for more
information.
•
VPN
company’s private network.
•
Private DNS
•
Ethernet
configure network settings.
: Configure settings for printer plug-ins installed on the device. You can search
: Set up virtual private networks (VPNs) on your device to connect to a school or
: Set the device to use the security enhanced private DNS.
: When you connect an Ethernet adaptor, you can use a wired network and
Connections
: Set the device to scan for nearby devices to connect to.
→
More connection settings
.
73
Settings
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap
Download plugin
.
Connections
→
More connection settings
→
Printing
2 Select a printer plug-in and install it.
3 Select the installed printer plug-in.
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
4 Select a printer to add.
To add printers manually, tap →
Printing content
While viewing content, such as images or documents, access the options list, tap
→
All printers...
Printing methods may vary depending on the content type.
, and then select a printer.
Add printer
.
Print
→
→
74
Settings
Sounds and vibration
Options
Change settings for various sounds on the device.
On the Settings screen, tap
•
Sound mode
•
Vibrate while ringing
•
Temporary mute
•
Ringtone
•
Notification sound
•
Volume
•
Call vibration pattern
•
Notification vibration pattern
•
Vibration intensity
•
System sound/vibration control
controlling the touchscreen.
•
Sound quality and effects
quality and effects for more information.
: Set the device to use sound mode, vibration mode, or silent mode.
: Set the device to use silent mode for a certain period.
: Change the call ringtone.
: Adjust the device’s volume level.
Sounds and vibration
: Set the device to vibrate and play a ringtone for incoming calls.
: Change the notification sound.
: Change the call vibration pattern.
: Adjust the force of the vibration notification.
: Set the device’s sound quality and effects. Refer to Sound
.
: Change the notification vibration pattern.
: Set the device to sound or vibrate for actions, such as
•
Separate app sound
on the other audio device. Refer to Separate app sound for more information.
Some features may not be available depending on the model.
: Set the device to play media sound from a specific app separately
Sound quality and effects
Set the device’s sound quality and effects.
On the Settings screen, tap
•
Dolby Atmos
as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds
that flow all around you.
•
Equaliser
: Select a surround sound mode optimised for various types of audio, such
: Select an option for a specific music genre and enjoy optimised sound.
Sounds and vibration
→
Sound quality and effects
.
75
Settings
•
UHQ upscaler
•
Adapt sound
Depending on the model, you must connect an earphone to use some features.
: Enhance the sound resolution of music and videos.
: Set the best sound for you.
Separate app sound
Set the device to play media sound from a specific app on the connected Bluetooth speaker
or headset.
For example, you can listen to the Navigation app through your device’s speaker while
listening to playback from the Music app through the vehicle’s Bluetooth speaker.
1 On the Settings screen, tap
switch to activate it.
Sounds and vibration
→
Separate app sound
2 Select an app to play media sounds separately and tap the Back button.
3 Select a device for playing the selected app’s media sound.
Notifications
Change the notification settings.
On the Settings screen, tap
•
Notification pop-up style
•
Recently sent
notification settings. To customise notification settings for more apps, tap
→
All
and select an app from the apps list.
•
Do not disturb
: View the apps that received recent notifications and change the
: Set the device to mute all sounds except for allowed exceptions.
Notifications
: Select a notification pop-up style and change the settings.
.
and tap the
More
→
•
Advanced settings
: Configure advanced settings for notifications.
76
Settings
Display
Change the display and the Home screen settings.
On the Settings screen, tap
•
Light
/
Dark
: Activate or deactivate dark mode.
•
Dark mode settings
device at night or in a dark place. You can set a schedule for applying dark mode.
The dark theme may not be applied in some apps.
•
Brightness
•
Adaptive brightness
apply them automatically in similar lighting conditions.
•
Eye comfort shield
the screen. You can set a schedule for applying this feature.
•
Font size and style
•
Screen zoom
•
Full screen apps
•
Screen timeout
: Adjust the brightness of the display.
: Make the items on the screen larger or smaller.
: Select apps to use with the full screen aspect ratio.
: Set the length of time the device waits before turning off the display’s
Display
: Reduce eye strain by applying the dark theme when using the
: Set the device to keep track of your brightness adjustments and
: Reduce eye strain by limiting the amount of blue light emitted by
: Change the font size and style.
.
backlight.
•
Edge panels
•
Navigation bar
buttons) for more information.
•
Screen saver
Some features may not be available depending on the model.
: Change the settings for the Edge panel.
: Change the navigation bar settings. Refer to Navigation bar (soft
: Set the device to launch a screensaver when the device is charging.
Wallpaper
Change the wallpaper settings for the Home screen and the locked screen.
On the Settings screen, tap
Wallpaper
.
77
Settings
Themes
Apply various themes to the device to change the visual elements of the Home screen, locked
screen, and icons.
On the Settings screen, tap
Themes
.
Home screen
Configure settings for the Home screen, such as the screen layout.
On the Settings screen, tap
Home screen
.
Lock screen
Options
Change the settings for the locked screen.
On the Settings screen, tap
Lock screen
.
•
Screen lock type
•
Smart Lock
detected. Refer to Smart Lock for more information.
•
Secure lock settings
•
Wallpaper services
screen.
•
Clock style
•
Lunar calendar
•
Roaming clock
locked screen when roaming.
•
Widgets
•
Contact information
address, on the locked screen.
•
Notifications
: Change the type and colour of the clock on the locked screen.
: Change the settings of the items displayed on the locked screen.
: Change the screen lock method.
: Set the device to unlock itself when trusted locations or devices are
: Change screen lock settings for the selected lock method.
: Set the device to use wallpaper services such as Dynamic Lock
: Set the device to show the lunar calendar date on the locked screen.
: Change the clock to show both the local and home time zones on the
: Set the device to show contact information, such as your email
: Set how to show notifications on the locked screen.
78
Settings
•
Shortcuts
•
About Lock screen
The available options may vary depending on the screen lock method selected.
: Select apps to display shortcuts to them on the locked screen.
: View the Lock screen version and legal information.
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
On the Settings screen, tap
to complete the setup.
•
This feature will be available to use after you set a screen lock method.
•
If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
Lock screen
→
Smart Lock
Biometrics and security
Options
Change the settings for securing the device.
On the Settings screen, tap
•
Face recognition
Face recognition for more information.
: Set the device to unlock the screen by recognising your face. Refer to
Biometrics and security
and follow the on-screen instructions
.
•
Fingerprints
recognition for more information.
•
More biometrics settings
•
Google Play Protect
about potential harm and remove them.
•
Security update
•
Find My Mobile
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
: Register your fingerprints to unlock the screen. Refer to Fingerprint
: Change the settings for biometric data.
: Set the device to check for harmful apps and behaviour and warn
: View the version of your device’s software and check for updates.
: Activate or deactivate the Find My Mobile feature. Access the Find My
79
Settings
•
Install unknown apps
sources.
•
Encrypt SD card
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting
the device.
•
Other security settings
Some features may not be available depending on the service provider or model.
: Set the device to encrypt files on a memory card.
: Set the device to allow the installation of apps from unknown
: Configure additional security settings.
Face recognition
You can set the device to unlock the screen by recognising your face.
•
If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
face. Be careful not to forget your pattern, PIN, or password.
•
If you change the screen lock method to
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Swipe
or
None
, which are not secure, all of
Precautions for using face recognition
Before using the face recognition to unlock your device, keep the following precautions in
mind.
•
Your device could be unlocked by someone or something that looks like your image.
•
Face recognition is less secure than Pattern, PIN, or Password.
For better face recognition
Consider the following when using face recognition:
•
Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or
heavy makeup
•
Ensure that you are in a well-lit area and that the camera lens is clean when registering
•
Ensure your image is not blurry for better match results
80
Settings
Registering your face
For better face registration, register your face indoors and out of direct sunlight.
1 On the Settings screen, tap
2 Read the on-screen instructions and tap
Biometrics and security
Continue
.
→
Face recognition
.
3 Set a screen lock method.
4 Select whether you are wearing glasses or not and tap
Continue
.
5 Position your face inside the frame on the screen.
The camera will scan your face.
•
If unlocking the screen with your face is not working properly, tap
to remove your registered face and register your face again.
•
To enhance the face recognition, tap
appearance.
Add alternative look
and add an alternate
Remove face data
Unlocking the screen with your face
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Face unlock
switch to activate it.
4 On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.
Deleting the registered face data
You can delete face data that you have registered.
1 On the Settings screen, tap
2 Unlock the screen using the preset screen lock method.
3 Tap
Remove face data
Once the registered face is deleted, all the related features will also be deactivated.
Biometrics and security
→
Remove
.
→
Face recognition
.
81
Settings
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device.
•
This feature may not be available depending on the service provider or model.
•
Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
•
If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use the
device, you must unlock the screen using the pattern, PIN, or password you set when
registering the fingerprint. Be careful not to forget your pattern, PIN, or password.
•
If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
•
If you change the screen lock method to
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Swipe
or
None
, which are not secure, all of
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
•
The device may not recognise fingerprints that are affected by wrinkles or scars.
•
The device may not recognise fingerprints from small or thin fingers.
•
To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
•
The Side key has a built-in fingerprint recognition sensor. Ensure that the fingerprint
recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and
necklaces.
•
Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
82
Settings
•
Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
•
If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Make sure to cover the entire fingerprint recognition sensor with your finger.
•
In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
Registering fingerprints
1 On the Settings screen, tap
2 Read the on-screen instructions and tap
Biometrics and security
Continue
.
→
Fingerprints
.
3 Set a screen lock method.
4 Place your finger on the Side key. After the device detects your finger, lift it up and place it
on the Side key again.
Repeat this action until the fingerprint is registered.
5 When you are finished registering your fingerprints, tap
You can check whether your fingerprint is registered by tapping
fingerprints
.
83
Done
.
Check added
Settings
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Fingerprint unlock
switch to activate it.
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.
Deleting registered fingerprints
You can delete registered fingerprints.
1 On the Settings screen, tap
2 Unlock the screen using the preset screen lock method.
3 Select a fingerprint to delete and tap
Biometrics and security
Remove
.
→
Fingerprints
.
Privacy
Change the settings for privacy.
On the Settings screen, tap
•
Permission manager
them. You can also edit the permission settings.
•
Samsung
settings for Customisation Service.
•
Google
Some features may not be available depending on the service provider or model.
: Manage personal data related to your Samsung account and change the
: Configure advanced settings for privacy.
Privacy
: View the list of features and apps that have permission to use
.
84
Settings
Location
Change settings for location information permissions.
On the Settings screen, tap
•
App permissions
location and edit the permission settings.
•
Improve accuracy
accuracy of your location information, even when the features are deactivated.
•
Recent location requests
•
Location services
: View the list of apps that have permission to access the device’s
Location
: Set the device to use the Wi-Fi or Bluetooth feature to increase the
: View which apps request your current location information.
: View the location services your device is using.
.
Configure settings for some features provided by Google.
On the Settings screen, tap
Google
.
Accounts and backup
Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to
accounts, such as your Samsung account or Google account, or transfer data to or from other
devices via Smart Switch.
On the Settings screen, tap
•
Manage accounts
with.
•
Samsung Cloud
data and settings even when you do not have it. Refer to Samsung Cloud for more
information.
•
Google Drive
device. You can back up your sensitive information. You must sign in to your Google
: Back up your data and settings, and restore the previous device’s
: Keep your personal information, app data, and settings safe on your
Accounts and backup
: Add your Samsung and Google accounts, or other accounts, to sync
.
account to back up data.
85
Settings
•
Smart Switch
Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
: Launch Smart Switch and transfer data from your previous device. Refer to
Samsung Cloud
Back up your device’s data to Samsung Cloud and restore it later.
Backing up data
You can back up your device’s data to Samsung Cloud.
1 On the Settings screen, tap
Cloud
.
2 Tick items you want to back up and tap
3 Tap
Done
•
•
.
Some data will not be backed up. To check which data will be backed up, on the
Settings screen, tap
Cloud
To view the backup data for other devices in your Samsung Cloud, on the Settings
screen, tap
you want.
.
Accounts and backup
Accounts and backup
Back up
Accounts and backup
→
Restore data
and tap
.
and tap
Back up data
Back up data
→ , and then select a device
Restoring data
You can restore your backup data from Samsung Cloud to your device.
1 On the Settings screen, tap
Accounts and backup
.
under
under
Samsung
Samsung
2 Tap
Restore data
→
and select a device you want.
3 Tick items you want to restore and tap
Restore
86
.
Settings
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap
•
Android Auto
features on the vehicle’s display.
•
Side key
key for more information.
•
Motions and gestures
Motions and gestures for more information.
•
One-handed mode
using the device with one hand.
•
Screenshots
•
Show contacts when sharing content
contacted on the sharing options panel to allow you to share content directly.
•
Game Launcher
information.
•
Dual Messenger
: Select an app or feature to launch using the Side key. Refer to Setting the Side
: Connect your device to a vehicle and control some of your device’s
: Change the settings for screenshots.
: Activate the Game Launcher. Refer to Game Launcher for more
: Install the second app and use two separate accounts for the same
Advanced features
: Activate the motion feature and configure settings. Refer to
: Activate one-handed operation mode for your convenience when
.
: Set the device to display the people you
messenger app. Refer to Dual Messenger for more information.
•
Send SOS messages
several times.
Some features may not be available depending on the service provider or model.
: Set the device to send help messages by pressing the Side key
87
Settings
Motions and gestures
Activate the motion feature and configure settings.
On the Settings screen, tap
•
Lift to wake
•
Double tap to turn on screen
anywhere on the screen while the screen is turned off.
•
Double tap to turn off screen
empty area on the Home screen or the locked screen.
•
Keep screen on while viewing
while you are looking at it.
•
Alert when phone picked up
messages when you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
•
Turn over to mute
•
Finger sensor gestures
swipe upwards or downwards on the fingerprint recognition sensor. This feature is not
: Set the device to turn on the screen when you pick it up.
Advanced features
: Set the device to turn on the screen by double-tapping
: Set the device to turn off the screen by double-tapping an
: Set the device to prevent the display from turning off
: Set the device to alert you if you have missed calls or new
: Set the device to mute certain sounds by using motions or gestures.
: Set the device to open or close the notification panel when you
→
Motions and gestures
.
available when the sensor is detecting your fingerprint.
Excessive shaking or an impact to the device may cause an unintended input for some
features using sensors.
Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap
Supported apps will appear.
2 Tap the switch of an app to install the second app.
The second app will be installed. The second app’s icon will be displayed with
Advanced features
→
Dual Messenger
.
Second app
.
•
The Dual Messenger feature may not be available depending on the app.
•
Some features of the app may be limited for the second app.
88
Settings
Uninstalling a second app
1 On the Settings screen, tap
2 Tap the switch of the app you want to uninstall and tap
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
Advanced features
→
Dual Messenger
Uninstall
.
.
Digital Wellbeing and parental controls
View the history of your device usage and use features to prevent your device from
interfering with your life. You can also set up parental controls for your children and manage
their digital use.
On the Settings screen, tap
•
Screen time
•
App timers
the limit, the app will be deactivated and you cannot use it.
: Set goals for how much you use your device a day.
: Limit the daily usage time for each app by setting a timer. When you reach
Digital Wellbeing and parental controls
.
•
Focus mode
focused on what you want. You can use the apps you allowed to be used in focus mode.
•
Bedtime mode
your sleep from being disturbed.
•
Parental controls
: Activate focus mode to avoid distractions from your device and stay
: Activate bedtime mode to reduce eye strain before sleeping and prevent
: Manage your children’s digital use.
89
Settings
Battery and device care
Introduction
The device care feature provides an overview of the status of your device’s battery, storage,
memory, and system security. You can also automatically optimise the device with a tap of
your finger.
Optimising your device
On the Settings screen, tap
The quick optimisation feature improves device performance through the following actions.
•
Closing apps running in the background.
•
Managing abnormal battery usage.
•
Scanning for crashed apps and malware.
Battery and device care
→
Optimise now
.
Using the auto optimisation feature
You can set the device to perform auto optimisation when your device is not in use. Tap →
Automation
time to perform auto optimisation, tap
→
Auto optimise daily
and tap the switch to activate it. If you want to set the
Time
.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap
•
Power saving mode
•
Background usage limits
•
More battery settings
•
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
•
You may not receive notifications from some apps that use power saving mode.
: Activate power saving mode to extend the battery’s usage time.
Battery and device care
: Limit battery usage for apps that you do not use often.
: Configure advanced settings for the battery.
90
→
Battery
.
Settings
Storage
Check the status of the used and available memory.
On the Settings screen, tap
apps that you do not use anymore, select a category. Then, tap and hold, or select, an item
and tap
•
•
Delete
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.
You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
or
Uninstall
Battery and device care
.
→
Storage
. To delete files or uninstall
Memory
On the Settings screen, tap
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap
Clean now
Battery and device care
.
→
Memory
.
Device protection
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap
Battery and device care
→
Device protection
→
Scan phone
.
Ultra data saving
Monitor and reduce your mobile data usage by preventing background apps from using the
mobile data connection. You can also use the data compression feature to compress Internet
data, such as images, videos, and webpages, accessed via the mobile network.
On the Settings screen, tap
switch to activate it.
•
This feature may not be available depending on the service provider or model.
•
Some webpages or content may not be available when this feature is activated,
depending on the service provider or the mobile network conditions.
Battery and device care
→
Ultra data saving
, and then tap the
91
Settings
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
Apps
On the Settings screen, tap
.
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap
•
Language
information.
•
Text-to -speech output
TalkBack is activated, such as languages, speed, and more.
•
Date and time
and date.
•
Samsung Keyboard settings
•
Keyboard list and default
settings.
•
Physical keyboard
•
Mouse and trackpad
•
Autofill service
: Select device languages. Refer to Adding device languages for more
: Access and alter the settings to control how the device displays the time
If the battery remains fully discharged, the time and date is reset.
: Select an autofill service to use.
General management
: Change the settings for text-to-speech features used when
: Change the settings for the Samsung keyboard.
: Select a keyboard to use by default and change the keyboard
: Change the settings for an external keyboard.
: Change the settings for an external mouse or trackpad.
.
•
Reset
•
Customisation Service
you use your device.
•
Contact us
: Reset your device’s settings or perform a factory data reset.
: Ask questions or view frequently asked questions.
: Set to get personalised service based on your interests and how
92
Settings
Adding device languages
You can add languages to use on your device.
1 On the Settings screen, tap
To view all the languages that can be added, tap
General management
→
Language
→
All languages
→
Add language
.
.
2 Select a language to add.
3 To set the selected language as the default language, tap
current language setting, tap
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, select the language you want and
Apply
tap
the list will be used.
. If an app does not support the default language, the next supported language in
Keep current
.
Set as default
. To keep the
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap
•
Recommended for you
other recommended features.
•
TalkBack
learn how to use this feature, tap
•
Visibility enhancements
impaired users.
•
Hearing enhancements
hearing impairment.
•
Interaction and dexterity
have reduced dexterity.
•
Advanced settings
•
Installed services
•
About Accessibility
: Activate TalkBack, which provides voice feedback. To view help information to
Accessibility
: Configure settings for Direct access and notification features.
: View accessibility services installed on the device.
: View the Accessibility information.
.
: Check the accessibility features you are currently using and see
Settings
: Customise the settings to improve accessibility for visually
: Customise the settings to improve accessibility for users with
: Customise the settings to improve accessibility for users who
→
TalkBack tutorial
.
•
Contact us
: Ask questions or view frequently asked questions.
93
Settings
Software update
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap
•
Download and install
•
Auto download over Wi-Fi
connected to a Wi-Fi network.
•
Last update
If emergency software updates are released for your device’s security and to block new
types of security threats, they will be installed automatically without your agreement.
: View information about the last software update.
Software update
: Check for and install updates manually.
: Set the device to download updates automatically when
.
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
About phone
Access your device’s information.
On the Settings screen, tap
To change your device’s name, tap
•
Status information
MAC address, and serial number.
•
Legal information
information and the open source licence.
•
Software information
system version and firmware version.
•
Battery information
About phone
Edit
: View various device information, such as the SIM card status, Wi-Fi
: View legal information related to the device, such as safety
: View the device’s software information, such as its operating
: View the device’s battery status and information.
.
.
94
Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while using
your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
95
Appendix
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the
Reset
→
Settings
Delete all
app and tap
. Before performing the factory data reset, remember to make backup
General management
→
Reset
→
Factory data reset
→
copies of all important data stored in the device.
Calls are not connected
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling.
•
Ensure that you have not set call barring for the incoming phone number.
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Appendix
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
•
When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
•
The battery is consumable and the useful charge will get shorter over time.
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Appendix
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
•
Charge the battery.
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Picture quality is poorer than the preview
•
The quality of your pictures may vary, depending on the surroundings and the
photography techniques you use.
•
If you take pictures in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•
Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit the Samsung website.
•
Your device supports pictures and videos captured with the device. Pictures and videos
captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
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Appendix
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or connected to.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On your device, launch the
switch to re-activate it.
•
On your device, launch the
→
network settings
registered information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
Reset settings
Settings
Settings
app, tap
app, tap
→
Reset
Connections
General management
to reset network settings. You may lose
, and then tap the
→
Reset
Bluetooth
→
Reset
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
→
notification panel downwards. Tap
control above notifications
switch to activate it.
Quick panel layout
and tap the
Show brightness
A connection is not established when you connect the device to a
computer
•
Ensure that the USB cable you are using is compatible with your device.
•
Ensure that you have the proper driver installed and updated on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
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Appendix
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete
unused apps or files to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Removing the battery
•
To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
•
For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
•
Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
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