How it Works
Samsung
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SM-J320PZDESPR
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User Manual
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Samsung SM-J320PZDESPR User Manual

User Guide
[UG template version 15b]
[Sprint-Samsung-J320P-UM-EN-032216-FINAL]

Table of Contents

About the User Guide 1 Get Support from Sprint Zone 1
Get Started 3
Basic Operations 15
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Parts and Functions 3 Set Up Your Phone 5 Turn Your Phone On and Off 6 Use the Touchscreen 8 Activate Your Phone 12 Complete the Setup Screens 12
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Basics 15
Home Screen and Applications (Apps) List 15 Phone Settings Menu 16 Portrait and Landscape Screen Orientation 16 Capture Screenshots 17
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Applications 17
Launch Applications 17
Apps List 18 Phone Number 21 Airplane Mode 22 Enter Text 24
Samsung Keyboard 24
Google Voice Typing 25
Tips for Editing Text 26 Google Account 26
Create a Google Account 26
Sign In to Your Google Account 33 Google Play Store 37
Find and Install an App 38
Request a Refund for a Paid App 39
Update an App 39
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TOC i
Uninstall an App ..........................................................................................................................
Get Help with Google Play 42 Lock and Unlock Your Screen 43 Update Your Phone 45
Update Your Phone Software 45
Update Your Profile 47
Update Your PRL 48
Your Phone Interface 50
Home Screen Basics 50
Home Screen Layout 50
Extended Home Screens 51 Status Bar and Notification Panel 52
Status Bar 52
Notification Panel 55 Customize the Home Screen 57
Change the Wallpaper 58
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Add Shortcuts to the Home Screen 59
Add Widgets to the Home Screen 59
Add Folders to the Home Screen 60
Phone App 62
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Place and Answer Calls 62
Call Using the Phone Dialer 62
Call Emergency Numbers 64
Answer Phone Calls 65
In-Call Screen Layout and Options 68.....
Place a Call from Contacts 69
Call from Call Logs 71 Optional Services 73
Voicemail Setup 74
Visual Voicemail 74
Set Up Visual Voicemail 75
Review Visual Voicemail 76
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Listen to Multiple Voicemail Messages 77
Visual Voicemail Options 78
Configure Visual Voicemail Settings 79
TOC ii
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Caller ID Blocking .......................................................................................................................
Call Waiting 82
Conference Calling 83
Call Forwarding 85
Phone Settings 86
Contacts 91
Messaging and Internet 106
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Contacts Screen Layout 91 Add a Contact 92 View Contacts 96 Edit a Contact 97 Delete a Contact 99 Share a Contact 100 Import Contacts 101 Back Up Contacts 103 Contacts Settings 104
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Text and Multimedia Messaging 106
Send a Text Message 106 Send a Multimedia Message (MMS) 107 Save and Resume a Draft Message 110 New Messages Notification 111 Manage Message Conversations 111 Messages Settings 114
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Gmail 116
Create and Send a Gmail Message 116 Check Received Gmail Messages 118 Use Gmail Labels 120 Archive Gmail Threads 121 Mute Gmail Threads 122 Delete Gmail Threads 123 Search Gmail Messages 124 Report Spam Gmail 125
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Add Another Google (Gmail) Account 126 Switching Between Gmail Accounts 128 Gmail Settings 130
TOC iii
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Email .................................................................................................................................................
Set Up an Email Account 131 Add an Email Account 132 Add an Exchange ActiveSync Account 135 Compose and Send Email 137 Open Email Messages 139 Delete an Email Account 141 Manage Your Email Inbox 143 Exchange ActiveSync Email Features 144 Email Settings 146
Data Services General Information (4G LTE and 3G Networks) 149
4G LTE 150 Your User Name 150 Data Connection Status and Indicators 152
Browser 152
Use the Browser 152
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131
Add a Bookmark 153 View Browser History 155 Open New Browser Tab 156 Browser Settings 158
Chrome Browser 159
Global Services 161
Activate Sprint Worldwide Service on Your Account 161 Your Phone’s SIM Card for International GSM Roaming 161 Enable Global Roaming Mode 162 Set the Communications Method for Global Use 162 Select a Carrier 163 Make and Receive Worldwide Calls 163 Sprint International Voicemail Service 164
International Data Roaming 165
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Set Up Your Voicemail Access Number for International Use 164 Access Your Voicemail Internationally 164
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Access Email and Data Services Internationally 165
Contact Sprint for Assistance with International Service 166
Camera and Video 168
TOC iv
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Camera Overview .............................................................................................................................
Take Pictures and Record Videos 169
Take a Picture 169 Record Videos 170
Shooting Modes 171 View Pictures and Videos Using Gallery 172 Edit Pictures 176
Rotate a Picture 176
Crop a Picture 177
Photo Editor 179
Collage 180 Share Pictures and Videos 182
Send Pictures or Videos by Email or Gmail 183
Send a Picture or Video by Multimedia Message 184
Send Pictures or Videos Using Bluetooth 186
Share Videos on YouTube 187
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Camera Options and Settings 188
Switch Cameras 188
Set Camera Options 189
Apps and Features 191
Calculator 191 Calendar 192
Add an Event to the Calendar 193
View Calendar Events 195
Share Calendar Events 196
Sync Calendars 198
Synchronize an Exchange ActiveSync Calendar 200
Calendar Settings 200 CallWatch 202
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Clock 202
Set Alarms 204
World Clock 205
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Stopwatch 206
Timer 207
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Drive 207
TOC v
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Facebook ..........................................................................................................................................
Galaxy Apps 208 Gallery 208 Google Hangouts 209 Google Maps 211 Google Play Movies & TV 213 Google Play Music 214 Google Search 216
Use Google Search 217
Use Google Voice Search 218 Memo 218 Messaging Plus 219 Messenger 220 Microsoft Excel 220 Microsoft OneDrive 220 Microsoft OneNote 220
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Microsoft PowerPoint 221 Microsoft Word 221 My Files 221 NextRadio 222 Samsung Milk Music 222 Sprint Zone 222 Uber 223 Video 223 Voice Recorder 224 YouTube 226
Connectivity 227
Transfer Files Between Your Phone and a Computer 227 Wi-Fi 228
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Turn Wi-Fi On and Connect to a Wireless Network 229 Wi-Fi Settings 230 Disconnect Wi-Fi 232
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Wi-Fi Direct 233
Bluetooth 235
TOC vi
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Bluetooth Information 235
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Enable Bluetooth .......................................................................................................................
Pair Bluetooth Devices 237 Connect to a Paired Bluetooth Device 239 Share Information Using Bluetooth 240 Receiving Data Using Bluetooth 242
Settings 244
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Basic Settings 244 Wi-Fi Settings Menu 247 Bluetooth Settings 250 Hotspot Settings 251 Airplane Mode 255 Data Usage Settings 256 Mobile Networks Settings 258 More Connection Settings 259
Tethering Settings 259 Printing 261
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Virtual Private Networks (VPN) 264 Default Messaging App Settings 270
Sounds and Notifications Settings 271
Sound Mode 272 Volume 273 Ringtones and Sounds 274 Vibrations 276 Sound Quality and Effects 277
Notifications 278 Display Settings 279 Motions and Gestures 281 Applications Settings 281
Application Manager 281
Default Applications 283 Wallpaper 284 Themes 285
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Lock Screen and Security Settings 286
Lock Screen and Security Overview 286
Screen Lock 287
TOC vii
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Disable the Screen Lock ...........................................................................................................
Device Security 296 Privacy 298
Easy Mode 303 Accessibility Settings 306
Add Accounts 313 Backup and Reset 315
Language and Input Settings 320 Battery Settings 323
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Location Settings 299 Report Diagnostic Info 302
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Vision Accessibility Settings 307 Hearing Accessibility Settings 309 Dexterity and Interaction Settings 310 Configure Other Accessibility Settings 312
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Factory Data Reset 317
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Power Saving Mode 324 Ultra Power Saving Mode 326
Storage Settings 327
microSD Card 328
Date and Time Settings 330 Activate This Device 331 System Update 332 About Device 333
For Assistance 336
Sprint Account Information and Help 336
Sprint Account Passwords 336 Manage Your Account 336 Sprint Support Services 337
Copyright Information 337
Intellectual Property 338 Disclaimer of Warranties; Exclusion of Liability 338
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Samsung KNOX 339 Samsung Electronics America (SEA), Inc. 339 Do you have questions about your Samsung Mobile Device? 339
TOC viii
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Legal Information ..............................................................................................................................
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Index 341
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TOC ix

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new Samsung Galaxy® J3 (2016). The following topics explain how best to use this guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing the
Home key. Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and may differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.”

Get Support from Sprint Zone

In addition to your phone's built-in Help menu, you can also access support for your phone and service through the preloaded Sprint Zone app.
Introduction 1
1. From home, tap Apps > Sprint Zone .
2. From the Sprint Zone main page, tap Support.
3. Tap a topic to view its contents.
Introduction 2
Part
Description
Earpiece
Listen to calls and automated prompts when using the phone.
Proximity sensors
Detect when objects are close to the screen. For example, when you hold the phone to your ear while on a phone call, the sensors temporarily lock the screen to prevent accidental screen touches.
Front camera
Takes pictures and records videos while facing the screen, and allows you to video conference.

Get Started

The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Front View
Get Started 3
Part
Description
Power/Lock key
Turn the phone or screen on or off, enable Airplane mode, or Restart the phone.
Back key
Return you to the previous screen, or close a dialog box, options menu, the notification panel, or the keyboard.
Home key
Returns you to the home screen.
Recent Apps key
Access recently used apps.
Touchscreen
Display information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one-tap access to all of your features and applications.
Volume key
Adjust the ringtone or media volume or adjust the voice volume during a call.
Part
Description
Microphone
Transmit your voice for phone calls or record your voice or ambient sounds for voice recordings and videos. There are two microphones, one on the top and one on the bottom.
Rear View
Get Started 4
Part
Description
Headset jack
Plug in a headset for convenient, hands-free conversations.
Speaker
Play ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode.
Rear camera
Take pictures and videos.
USB charger/accessory port
Connect the phone to the charger using a USB cable.
Flash
Help illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video.
Caution! Inserting an accessory into the incorrect jack may damage the phone.

Set Up Your Phone

You must first install and charge the battery to begin setting up your phone.
Note: It is recommended you fully charge the battery before using your device for the first time.
1. Install the battery.
Using the slot provided, gently lift the cover off the phone.
Insert the battery, aligning the gold contacts on the battery with the gold contacts on the
phone, and gently press the battery into place.
Insert an optional SD card, see microSD card for more information.  Replace the back cover, making sure all the tabs are secure and that there are no gaps
around the cover.
Warning: Do not bend or twist the back cover excessively. Doing so may damage the cover.
2. Plug the USB cable into the USB charger/accessory port on the bottom of the phone.
Get Started 5
3. Plug the other end of the USB cable into the charging head, and then plug the charging head into an electrical outlet to charge your battery. Fully charging a battery may take several hours.
Note: Your phone’s battery should have enough charge to turn the phone on and find a signal, run the
setup application, set up voicemail, and make a call. You should fully charge the battery as soon as possible.
Caution: Use only charging devices and batteries approved by Samsung™. Samsung accessories are designed for your device to maximize battery life. Using other accessories may invalidate your warranty and may cause damage.
Caution: Failure to unplug the wall charger before you remove the battery may cause damage to the device.
4. Press and hold the Power/Lock key to turn the phone on. If your phone is activated, it will turn on, search for network service, and begin the setup
application.
5. If your phone is not yet activated, see Activate Your Phone for more information.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Get Started 6
Turn Your Phone On
■ Press and hold the Power/Lock key.
Your phone will power on. Depending on the settings, you may see the lock screen. See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activation and Service for more information.
Turn Your Phone Off
1. Press and hold the Power/Lock key to open the phone options menu.
Get Started 7
2. Tap Power off > Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Tip: If your device is not responding, press and hold both the Power/Lock key and Volume down key simultaneously for more than seven seconds to restart the device.

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap or Touch
When you want to type using the keyboard, select items such as application and settings icons, or press buttons, simply tap or touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Get Started 8
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Get Started 9
Flick
Flicking the screen is similar to swiping, except that you need to move your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Enter Text for more details.
Get Started 10
Note: Auto rotate must be enabled for the screen orientation to automatically change. To enable screen rotation, slide your finger down from the status bar to display the notification panel, and then tap Auto
rotate to enable the option.
Pinch and Spread
Pinch the screen by moving two fingers inward to zoom out, or spread by moving two fingers outward to zoom in.
Get Started 11

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically. When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the prompts to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number on your account (you are swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key cancels the activation process.
■ Note: If you are having any difficulty with activation, visit sprint.com/support.

Complete the Setup Screens

The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your Sprint account.
1. At the Welcome screen, choose options, and then tap to begin setup: Language: Choose the default language for your phone’s operation.
Get Started 12
Accessibility: Configure settings to improve the accessibility of your phone’s features if you
are visually impaired or hard of hearing.
Emergency call: Make an emergency call.
2. Follow the prompts to complete setup for each topic. Tap Next, or the right arrow, to move through the steps. You can skip options to continue to the next one. During setup, you may see the following options:
Note: Screens may vary based on the activation status of your phone.
Wi-Fi: By default, your phone prompts you to use Wi-Fi® when accessing data services. Tap
a Wi-Fi access point to connect to it, or you can continue setup using your phone’s connection to the wireless network.
Terms and conditions: Read the End User License Agreement (EULA) and then tap Agree
to confirm that you understand and agree to the terms and conditions. If you do not agree to the EULA, you cannot continue with setup.
• If you consent to provide diagnostic and usage data to Samsung, tap the check box.
Hands Free Activation: Automatically connect to the network and set up voice and data
services.
• After Hands Free Activation completes, tap OK to continue.
• You may see a message indicating your phone needs to restart. Tap OK again and wait
for your phone to restart.
Add your account (Google): Your phone uses your Google™ Account to provide access to
many features and apps. Complete the steps to sign in to your current Google Account, or sign up for a new Google Account right from your phone. You can also skip signing in to your Google Account, or sign in later.
• To sign in to an existing Google Account, you will need your account name (Gmail™ address) and password.
• For both new and existing accounts, you will need to review and accept the Terms of Service and Privacy Policy by tapping Accept when prompted.
Date & time: Configure your time zone, date, and time, if necessary.  Name: Enter your First and Last name, to personalize Google features and apps.  Protect your phone: Set up a screen lock to prevent others from using the phone without
your permission.
Google services: Select Google service preferences, including Backup & Restore, Location
and Communication options.
Samsung account: Some apps and features use your Samsung account. You can sign in to
your Samsung account, or follow the prompts to create a new account.
Get Started 13
• To sign in to or set up a Samsung account, you will have to review and agree to the Terms and Conditions by tapping Agree when prompted.
Easy mode: Easy mode offers a simpler home screen layout, with larger text and icons. Tap
ON/OFF to turn on Easy mode. You can also choose Easy mode from Settings at any time.
3. Tap Finish to complete setup.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps list or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play™ store app, you must link your phone to a Google Account.
Get Started 14

Basic Operations

The following topics outline basic features and operations of your phone.

Basics

The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List

Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen, press the Home key to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Select Options and Navigate Screens
Tap icons, keys, and other items to open or activate the assigned function.
■ Tap the Back key to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the Recent Apps key.
Basic Operations 15
■ Tap the Recent Apps key to view a list of recently used applications.

Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Drag the notification panel down and tap Settings .
The Settings menu displays.
For more information, see Settings.

Portrait and Landscape Screen Orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
Basic Operations 16
Turn Screen Rotation On or Off
1. Open the notification panel by dragging down from the top of the screen.
2. Tap Screen rotation to turn the option on or off.
You may need to scroll left or right to see the Auto rotate option.
If the Screen rotation option is not available, tap Edit to display the full options list.  Not all screens will adjust for landscape orientation.

Capture Screenshots

You can use your phone’s Power/Lock key and Home key to capture screenshots.
■ Press and hold the Power/Lock key and Home key at the same time to capture a screenshot of
the current screen. The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps > Gallery .

Applications

The following topics describe how to access the applications (apps) list and launch apps on your phone.

Launch Applications

All installed apps can be accessed and launched from the apps list.
Basic Operations 17
App
Function/Service
Calculator
Perform basic and advanced mathematical calculations.
Calendar
Use Calendar to create and manage events, meetings, and appointments, organize your time, and be reminded of important events.
CallWatch
Receive alerts in real-time of suspicious and unwanted incoming calls and text messages.
Camera
Take pictures and record videos using the front and rear cameras.
Chrome
Browse the Internet using Google’s Chrome
™
Web browser.
1. From home, tap Apps .
The apps list opens.
2. Tap an app icon to launch the corresponding application. The application opens.
Tip: Swipe left to view additional apps list screens. Some apps may reside within folders in the apps list; to open these, tap the folder and then tap the app icon.

Apps List

The apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.
Basic Operations 18
App
Function/Service
Clock
Set alarms, view time in time zones around the world, use a stopwatch, set a timer, and use your phone as a desk clock.
Contacts
Store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google Account, compatible email programs (including Exchange Server), and your Facebook™ friends.
Drive
Store, sync, and access your data across multiple devices with Google Drive’s cloud storage. Located in the Google folder in the apps list.
Email
Send and receive email from a variety of email service providers.
Facebook
Keep up with friends and family with the Facebook app. Share updates, photos, and videos, as well as text, chat, and play games.
Galaxy Apps
Discover apps designed exclusively for your Galaxy device.
Gallery
View and edit pictures and watch videos that you have taken with your phone’s camera or downloaded.
Gmail
Send and receive messages using Google’s Gmail service. Located in the Google folder in the apps list.
Google
Search the Internet using the Google app. Located in the Google folder in the apps list.
Google Settings
Use Google Settings to manage your Google apps and account settings. Located in the Google folder in the apps list.
Hangouts
Instant message with your friends and family using Google Hangouts™. Located in the Google folder in the apps list.
Internet
Browse the Internet using a full-featured browser.
Maps
Use Google Maps™ to determine your current location with or without GPS, get driving and transit directions, and find phone numbers and addresses for local businesses.
Memo
Organize your life by creating, editing, and managing memos. Located in the Tools folder in the apps list.
Messages
Send and receive text and multimedia messages.
Basic Operations 19
App
Function/Service
Messaging Plus
Messaging Plus provides high quality video calling, group chat, and media sharing along with easy registration, a full emoji keyboard, and other convenient features.
Messenger
Instantly reach your friends and family with Facebook Messenger™.
Microsoft Excel
Create and share spreadsheets quickly and easily with Microsoft Excel®. Located in the Microsoft® Apps folder in the apps list.
Microsoft OneDrive
OneDrive® gives you free online storage for all your personal files so you can get to them from your Android™ device, computer, and any other devices you use. Located in the Microsoft Apps folder in the apps list.
Microsoft OneNote
Stay organized using text, pictures, or audio notes. Create Quick Notes or review and edit shared OneNote® notebooks using OneDrive. Located in the Microsoft Apps folder in the apps list.
Microsoft PowerPoint
Create and share presentations quickly and easily with Microsoft PowerPoint®. Located in the Microsoft Apps folder in the apps list.
Microsoft Word
Create and share word processing documents quickly and easily with Microsoft Word. Located in the Microsoft Apps folder in the apps list.
My Files
Manage your sounds, images, videos, Bluetooth™ files, Android files, and other data in one convenient location. Located in the Tools folder in the apps list.
NextRadio
Listen to your favorite local radio stations with NextRadio – FM radio on your smartphone. Tune in to any FM frequency in your area and listen to the radio without the buffering and cost of streaming music.
Phone
Make and receive phone calls.
Photos
View photos and videos on your phone, and sync them with your Google+™ account. Located in the Google folder in the apps list.
Play Movies & TV
Use Google Play Movies & TV to watch movies and TV shows purchased on Google Play. You can stream instantly on your Android phone or download so you can watch from anywhere, even when you are not connected. Located in the Google folder in the apps list.
Play Music
Use the Google Play Music app to browse, shop, and play back songs purchased from Google Play as well as songs you have loaded from your own music library.
Basic Operations 20
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