Samsung SM-G920VZDAVZW User Manual

User Guide

SMARTPHONE

User Manual

Please read this manual before operating your device

and keep it for future reference.

Legal Notices

Warning: This product contains chemicals known
to the State of California to cause cancer and
reproductive toxicity. For more information, please call
1-800-SAMSUNG (726-7864).

Intellectual Property

All Intellectual Property, as defined below, owned by
or which is otherwise the property of Samsung or its
respective suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories, parts, or
software relating there to (the “Phone System”), is
proprietary to Samsung and protected under federal
laws, state laws, and international treaty provisions.
Intellectual Property includes, but is not limited to,
inventions (patentable or unpatentable), patents, trade
secrets, copyrights, software, computer programs, and
related documentation and other works of authorship.
You may not infringe or other wise violate the rights
secured by the Intellectual Property. Moreover,
you agree that you will not (and will not attempt to)
modify, prepare derivative works of, reverse engineer,
decompile, disassemble, or otherwise attempt to

Legal Notices

create source code from the software. No title to or
ownership in the Intellectual Property is transferred to
you. All applicable rights of the Intellectual Property
shall remain with SAMSUNG and its suppliers.

Open Source Software

Some software components of this product
incorporate source code covered under GNU General
Public License (GPL), GNU Lesser GeneralPublic
License (LGPL), OpenSSL License, BSD License and
other open source licenses. Toobtain the source code
covered under the opensource licenses, please visit:

http://opensource.samsung.com.

Disclaimer of Warranties;
Exclusion of Liability

EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE WARRANTY
PAGE ENCLOSED WITH THE PRODUCT, THE
PURCHASER TAKES THE PRODUCT “AS IS”, AND

i

VZW_SM-G920V_UM_Eng_OBM_TN_032515_R8

SAMSUNG MAKES NO EXPRESS OR IMPLIED
WARRANTY OF ANY KIND WHATSOEVER WITH
RESPECT TO THE PRODUCT, INCLUDING BUT
NOT LIMITED TO THE MERCHANTABILITY OF THE
PRODUCT OR ITS FITNESS FOR ANY PARTICULAR
PURPOSE OR USE; THE DESIGN, CONDITION OR
QUALITY OF THE PRODUCT; THE PERFORMANCE
OF THE PRODUCT; THE WORKMANSHIP OF THE
PRODUCT OR THE COMPONENTS CONTAINED
THEREIN; OR COMPLIANCE OF THE PRODUCT
WITH THE REQUIREMENTS OF ANY LAW, RULE,
SPECIFICATION OR CONTRACT PERTAINING
THERETO. NOTHING CONTAINED IN THE
INSTRUCTION MANUAL SHALL BE CONSTRUED
TO CREATE AN EXPRESS OR IMPLIED WARRANTY
OF ANY KIND WHATSOEVER WITH RESPECT TO
THE PRODUCT. IN ADDITION, SAMSUNG SHALL
NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND
RESULTING FROM THE PURCHASE OR USE OF THE
PRODUCT OR ARISING FROM THE BREACH OF THE
EXPRESS WARRANTY, INCLUDING INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS
OF ANTICIPATED PROFITS OR BENEFITS.

Modification of Software

SAMSUNG IS NOT LIABLE FOR PERFORMANCE
ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM SOFTWARE.

USING CUSTOM OPERATING SYSTEM SOFTWARE
MAY CAUSE YOUR DEVICE AND APPLICATIONS
TO WORK IMPROPERLY. YOUR CARRIER MAY
NOT PERMIT USERS TO DOWNLOAD CERTAIN
SOFTWARE, SUCH AS CUSTOM OS.

IF YOUR CARRIER PROHIBITS THIS, IF YOU
ATTEMPT TO DOWNLOAD SOFTWARE ONTO THE
DEVICE WITHOUT AUTHORIZATION, YOU WILL
BE NOTIFIED ON THE SCREEN THAT THE PHONE
WILL NO LONGER OPERATE AND BE INSTRUCTED
TO POWER DOWN THE DEVICE. YOU MUST THEN
CONTACT YOUR CARRIER TO RESTORE THE DEVICE
TO THE CARRIER AUTHORIZED SETTINGS.

Legal Notices

ii

Samsung KNOX™

Samsung Knox™ is Samsung’s security platform and
is a mark for a Samsung device tested for security
with enterprise use in mind. Additional licensing fee
may be required. For more information about Knox,
please refer to:

www.samsung.com/us/knox. [030115]

Samsung Electronics America
(SEA), Inc

Address:

85 Challenger Road
Ridgefield Park,
New Jersey 07660

Phone:
1-800-SAMSUNG (726-7864)

Internet Address:

www.samsung.com

©2015 Samsung Electronics America, Inc.
Samsung, Galaxy, Galaxy Note, S Pen, Multiwindow,
and SHealth are registered trademarks of
SamsungElectronics Co., Ltd.

Do you have questions about your
Samsung Mobile Device?

For 24 hour information and assistance, we offer a
new FAQ/ARS System (Automated Response System)
at: www.samsung.com/us/support

The actual available capacity of the internal memory is
less than the specified capacity because the operating
system and default applications occupy part of the
memory. The available capacity may change when you
upgrade the device.

®

Nuance
trademarks or registered trademarks of Nuance
Communications, Inc., or its affiliates in the United
States and/or other countries.

The Bluetooth
Design”) , and combination mark (Bluetooth word mark
and “B Design”) are registered trademarks and are
wholly owned by the Bluetooth SIG.

, VSuite™, and the Nuance logo are

®

word mark, figure mark (stylized “B

Legal Notices

iii

Google, the Google logo, Android, the Android logo,
Google Play, Gmail, Google Maps, Google Music,
Google Hangouts, Picasa, Play Newsstand, YouTube,
and other marks are trademarks of Google Inc.

Wi-Fi is a registered trademark of the WirelessFidelity
Alliance, Inc.

Swype and the Swype logos are trademarks of Swype,
Inc.

Online Legal Information

The online version of the Health/Safety and Warranty
guide for your device can be found at:

English

www.samsung.com/us/Legal/Phone-HSGuide

Spanish

www.samsung.com/us/Legal/Phone-HSGuide-SP

The online version of the End User Licensing
Agreement for your device can be found online at:

www.samsung.com/us/Legal/SamsungLegal-EULA3.

Legal Notices

iv

Table of Contents

Getting Started ........................................................... 1

Front View .........................................................................2

Back View ......................................................................... 4

Assemble Your Device ...................................................6

Set Up Your Device .........................................................9

Secure Your Device ......................................................10

Set Up Accounts on Your Device ..............................11

Know Your Device .................................................. 12

Home Screen .................................................................13

Status Bar .......................................................................20

Navigation, Motions, and Gestures ............................22

Notification Panel ..........................................................24

Multi Window ..................................................................26

Enter Text ........................................................................29

Calling ............................................................................ 33

Make and Answer Calls ...............................................34

Applications ................................................................ 41

Apps Screen...................................................................42

Google Applications .....................................................46

Verizon Applications .....................................................49

Other Applications ........................................................52

Calculator ........................................................................54

Calendar ..........................................................................55

Camera and Video ........................................................57

Clock ................................................................................62

Contacts ..........................................................................64

Email ................................................................................70

Emergency Alerts ..........................................................72

Gallery .............................................................................73

Memo ...............................................................................76

Message+ ........................................................................77

Messages ........................................................................80

Music Player ...................................................................84

My Files ...........................................................................86

S Health ...........................................................................89

v

S Voice ............................................................................92

Video Player ...................................................................93

Voice Recorder ..............................................................95

Settings .........................................................................97

How to Use Settings .....................................................98

Airplane Mode ............................................................. 100

Wi-Fi and Wi-Fi Direct ................................................ 101

Bluetooth ...................................................................... 105

Data Usage .................................................................. 108

Mobile Networks ......................................................... 109

Advanced Calling ....................................................... 110

More Settings .............................................................. 111

Sounds and Notifications ......................................... 118

Display and Wallpaper Settings .............................. 125

Motions and Gestures ............................................... 129

Storage ......................................................................... 130

Battery .......................................................................... 131

Applications ................................................................. 132

NFC and Payment ...................................................... 136

Themes ......................................................................... 138

Location Services ...................................................... 139

Lock Screen and Security ....................................... 141

Privacy and Safety ..................................................... 148

Easy Mode ................................................................... 150

Accounts ...................................................................... 151

Language and Input Settings................................... 153

Backup and Reset ...................................................... 157

Date and Time Settings ............................................. 159

Accessibility ................................................................ 160

Help ............................................................................... 163

About Your Device .....................................................164

System Updates ......................................................... 165

vi

Getting Started

Learn about your mobile
device hardware, assembly
procedures, and how to get
started using your new device.

Front View

Getting Started

Proximity and

light sensors

Status light

Volume keys

Recent apps

Home/Finger Scanner key

2

Earpiece

Front camera

Power/Lock key

Back

Front View

Here are some key features on the
front and sides of your device.

Back: Tap to return to the previous screen, or to

•

close a dialog box, menu, or keyboard.

Earpiece: Listen to a call.

•

Front camera: Take pictures and record videos of

•

yourself.

Home / Finger Scanner key: Tap to return to the

•

Home screen. Activate the Fingerprint security
feature.

Power/Lock key: Press and hold to turn the device

•

on or off. Press to lock or wake up the screen.
Press and hold to turn the device off or restart it, or
for quick access to Airplane mode and Emergency
mode.

Proximity and light sensors: Detects the presence

•

of objects near the device.

Recent apps: Tap to display recent apps, or touch

•

and hold for home screen options.

Status light: Displays red when charging or the

•

battery is low, blue when a notification has arrived
or you are voice recording, and green when fully
charged.

Volume keys: Press to adjust the volume of your

•

device’s sounds and audio.

Getting Started

3

Front View

Back View

Getting Started

Microphone

Rear camera

Heart rate sensor

SIM tray

Speaker

Microphone

Infrared transmitter

Flash

Headset jack

USB charger/Accessory port

4

Back View

Here are some key features found on
the back and sides of your device.

Flash: Illuminate subjects in low-light environments

•

when taking a photo or recording video.

Headset jack: Connect an optional headset.

•

Heart Rate Sensor: When using the S Health

•

app, this sensor measures your heart rate via your
fingertip.

Infrared transmitter: Controls external devices

•

using infrared light, such as TVs or Set Top Boxes.

Microphone: Records audio and detects voice

•

commands.

Rear camera: Take pictures and record videos.

•

SIM tray: The tray that holds the

•

SIM card. For more information, see

“Install the SIM Card” on page 6.

Speaker: Plays music and other sounds.

•

USB charger/Accessory port: Connect the

•

Charger/USB cable (included) , and other optional
accessories (not included) .

Getting Started

5

Back View

Assemble Your Device

This section helps you to assemble
your device.

Install the SIM Card

When you subscribe to a cellular network, you are
provided with a plug-in SIM card. During activation,
your SIM card will be loaded with your subscription
details, such as your PIN, available optional services,
and other features.

Warning: The plug-in SIM card information and its
contacts can be easily damaged by scratching or
bending, so be careful when handling, inserting, or
removing the card. Keep all SIM cards out of reach of
small children.

Caution: Exercise care when using the metallic removal
tool to eject the internal SIM Card slot.

1. Insert the SIM removal tool into the hole on the SIM
tray, and push until the tray pops out.

2. Place the SIM card on the tray, and slide the tray
back into the slot.

Make sure that the card’s gold contacts face down
into the device and that card is positioned as
shown.

Caution: If the card is not inserted correctly, the device
will not detect the SIM card. Re-orient the card and place
it back into the slot if the SIM is notdetected.

Getting Started

6

Assemble Your Device

Charge the Battery

Note: For fastest charging times, use the Adaptive
Fast Charging charger that came with your phone. This
charger provides faster charging only when connected to
devices that support Adaptive Fast Charging.

Caution: Use only Samsung-approved charging devices.
Samsung accessories are designed to maximize
battery life. Using other accessories may invalidate your
warranty and may cause damage.

1. Insert the USB cable into the port.

2. Connect the USB cable to the charging head, and
then plug the charging head into a standard outlet.

3. When charging is complete, unplug the charging
head from the outlet and remove the USB cable
from the device.

Getting Started

7

Assemble Your Device

When to Charge the Battery

When the battery is weak and only a few minutes of
operation remain, the device sounds a warning tone at
regular intervals.

In this condition, your device conserves its remaining
battery power by dimming the screen.

When the battery level becomes too low, the device
automatically turns off.

► For a quick check of your battery level, view the

battery charge indicator located in the upper-right
corner of your device’s display. A solid color (
indicates a full charge.

You can also choose to display a percentage value.
Viewing a percentage value can provide a better
idea of the remaining charge on the battery. For
more information, see “Battery” on page 131.

)

Getting Started

8

Assemble Your Device

Set Up Your Device

Turn Your Device On and Off

Turn the Device On

► Press and hold the Power/Lock key until the

device starts up.

Turn the Device Off

1. Press and hold the Power/Lock key until the
Device options menu displays.

2. Tap Power off.

Getting Started

Welcome Screen

The first time you turn your device on, the Welcome
Screen displays. It will guide you through the basics of
setting up your device.

Follow the prompts to choose a default language,
connect to a Wi-Fi network, set up accounts, choose
location services, learn about your device’s features,
and more.

9

Set Up Your Device

Secure Your Device

Use your device’s screen lock features to secure your
device.

Lock the Device

By default, the device locks automatically when the
screen times out.

► To lock the device, press the Power/Lock key.

Unlock the Device

The default Screen lock on your device is Swipe.

► To unlock your device, press the Power/Lock key

or Home key, and then touch and drag your finger
across the screen.

Getting Started

Set Up a Secure Screen Lock

The default Screen lock is Swipe, which offers no
security. To choose a more secure screen lock, see

“Set a Screen Lock” on page 141.

10

Secure Your Device

Set Up Accounts on Your Device

Google Account

Your new device uses your Google Account to
fully utilize its Android features, including Gmail,
GoogleHangouts, and the Google Play Store.

When you turn on your device for the first time, set
up your existing Google Account, or create a new
GoogleAccount.

– or –

To create a new Google Account or set up your
Google Account on your device at any time, use
Accounts settings. Formore information, see

“Accounts” on page 151.

► From a Home screen, tap

Accounts > Add account > Google.

Getting Started

Apps > Settings>

Samsung Account

Create a Samsung account, for access to Samsung
content and apps on your device.

When you turn on your device for the first time, set
up your existing Samsung account, or create a new
Samsung account.

– or –

To create a new Samsung account or set up your
Samsung account on your device at any time,
use Accounts settings. Formore information, see

“Accounts” on page 151.

► From a Home screen, tap

Accounts > Add account > Samsungaccount.

11

Apps > Settings>

Set Up Accounts on Your Device

Know Your Device

Learn some of the key
features of your mobile
device, including the screens
and icons, as well as how to
navigate the device and enter
text using the keyboard.

Warning: Please note that a touch screen
responds best to a light touch from the pad
of your finger or a non-metallic stylus. Using
excessive force or a metallic object when
pressing on the touch screen may damage the
tempered glass surface and void the warranty.

Home Screen

Know Your Device

Notification icons

Widget

Home screen indicator

App

shortcuts

13

Status icons

Status Bar

App folder

Apps screen

Home Screen

Here are some features of the
Homescreen.

App folder: For your convenience, there are several

•

applications that are grouped into folders on the
main Home screen.

App shortcuts: Shortcuts to your favorite

•

applications.

Apps screen: Allows quick access to all of your

•

applications.

Home screen indicator: Indicates which

•

Homescreen is presently displayed.

Notification icons: Display new messages and

•

emails, notifications, available software updates,
and so on.

Status Bar: Displays device status icons (right) and

•

notification icons (left).

Status icons: Display information about the device,

•

such as the network signal strength, batter y level,
the time, and so on.

Widget: Self-contained application that runs on the

•

Home screen (not shortcuts) .

Know Your Device

14

Home Screen

The Home screen is the starting
point for using your device.

Customize your Home screen
by adding application shortcuts,
widgets, folders, andusing
wallpapers.

Manage Home Screens

Your device comes with multiple Home screens to
hold apps and widgets. You can rearrange the Home
screens in a different order.

1. From a Home screen, pinch the screen.

– or –

Touch and hold an empty space on the screen.

2. Use these options to manage screens:

Add a screen: Scroll to the end of the screens,

•

and then tap Add.

Remove a screen: Touch and hold on a screen,

•

and then drag it to Remove.

Set a screen as the main Home screen: Tap

•

Main Home screen at the top of a screen.
This screen displays when you press the
Home key.

Change the order of screens: Touch and hold

•

on a screen, and then drag to a new position.

Flipboard Briefing: Scroll to the left of the

•

screens to find the Flipboard Briefing screen. To
activate this feature, tap the checkbox at the top
center of the screen.

Know Your Device

15

Home Screen

Change the Wallpaper

Change the look of the Home and Lock screens with
wallpaper. You can display a favorite picture or choose
from preloaded wallpapers.

1. From a Home screen, pinch the screen.

– or –

Touch and hold an empty space on the screen.

2. Tap Wallpapers.

For details on viewing and changing wallpapers,
see “Change Wallpaper” on page 125.

Widgets

Widgets are self-contained apps that run on a
Homescreen. There are all kinds of widgets, including
links to a specific contact, Internet bookmarks, Gmail
and email accounts, and manyothers.

Add a Widget to a Home Screen

1. Touch and hold an empty space on the screen, and
then tap Widgets.

2. Touch and hold a widget, drag it to a Homescreen,
and then release it.

To access Wallpaper settings:

► From a Home screen, tap

Display and wallpaper > Wallpaper.

Know Your Device

Apps > Settings>

Remove a Widget

1. From a Home screen, touch and hold a widget to
releaseit.

2. Drag the widget to Remove and releaseit.

Note: Removing a widget does not delete the widget, it
just removes the widget from the Home screen.

16

Home Screen

Themes

Set visual themes for all system screens and icons on
your phone.

1. From a Home screen, pinch the screen.

– or –

2. Touch and hold an empt y space on the screen.

3. Tap Themes.

For details on viewing and changing themes, see

“Themes” on page 138.

To access Theme settings:

► From a Home screen, tap

Themes.

Apps > Settings>

Screen Grid

Change the number of icons that can be placed on
each Home screen by changing the Screen grid
dimensions.

1. From a Home screen, pinch the screen.

– or –

Touch and hold an empty space on the screen.

2. Tap Screen grid.

3. Tap a dimension option (4 x 4, 4 x 5, or 5 x 5) to
preview its appearance. The numbers indicate how
many icons can be placed horizontally by how
many icons can be placed vertically.

4. Tap APPLY to apply the selected dimensions.

Know Your Device

17

Home Screen

App Shortcuts

You can use app shortcuts to launch an app from any
Home screen.

Add a Shortcut to a Home Screen

1. From a Home screen, tap Apps.

2. Touch and hold an app shortcut, drag it to a
Homescreen, and then release it.

Remove a Shortcut

1. Touch and hold an app shortcut to releaseit.

2. Drag the app shortcut to Remove and release it.

Note: Removing a shortcut does not delete the app, it
just removes the shortcut from the Home screen.

Folders

Place folders on a Home screen to organize items.

Create a Folder

You can create a folder on a Home screen.

1. Touch and hold an app icon and drag it on top of
another app until a highlighted box appears.

2. Release the app icon to create the folder.

Tap Enter folder name to give the folder a

•

name.

Tap the Palette icon to change the color (if

•

desired).

3. Tap anywhere outside of the folder to close it.

To add more apps, touch an hold an app icon

•

and drag it to the folder.

Know Your Device

18

Home Screen

Add a Folder to a Home Screen

Folders created on an Apps screen can be added to a
Home screen

1. From an Apps screen, touch and hold an app
folder.

2. Drag the folder onto a Home screen and releaseit.

Remove a Folder from a Home Screen

1. Touch and hold the folder until it detaches.

2. Drag the folder to Remove and release it.

Know Your Device

19

Home Screen

Status Bar

The Status Bar at the top of the
Home screen provides device
information (such as network status,
battery charge, and time) on the
rightside and notification alerts on
the left side.

Status Icons

Battery is fully charged.

Battery is low.

Battery is charging.

Vibrate mode is enabled.

Know Your Device

Status Icons

20

Mute mode is enabled.

The device is connected to a 4G LTE
wireless network.

Signal strength.

Wi-Fi is active.

No wireless network is available.

NFC (Near-Field Communication) is enabled.

Status Bar

Notication Icons

Missed call.

Notication Icons

File is being uploaded or sent.

Call in progress.

Call is on hold.

Call is using speakerphone.

New email has arrived.

New Gmail has arrived.

New voicemail message has been received.

New text or multimedia message has arrived.

Download of a file or app is in progress.

Know Your Device

21

App updates are available from the Google
Play Store.

App updates are complete.

Keyboard is in use.

Status Bar

Navigation, Motions, and Gestures

Touchscreen Navigation

Tap

Lightly tap items to select or launch them.

Tap the onscreen keyboard to enter characters

•

ortext.

Tap an item to select it.

•

Tap an app icon to launch the application.

•

Touch and Hold

Activate onscreen items by a touch and hold gesture.

Touch and hold a widget on the Home screen to

•

move it.

Touch and hold a field to display a pop-up menu of

•

options.

Know Your Device

Swipe or Slide

To swipe, lightly drag your finger vertically or
horizontally across the screen.

Swipe the screen to unlock the device.

•

Swipe the screen to scroll through the

•

Homescreens or menu options.

Drag

To drag, touch and hold on an item, and then move it
to a new location.

Drag an app shortcut to add it to a Home screen.

•

Drag a widget to place it in a new location on a

•

Homescreen.

22

Navigation, Motions, and Gestures