Samsung SM-G920PZDASPR Information Booklet

Important Information
for the Samsung
Galaxy S®6

Important Health, Safety, and
Warranty Information – page 2

General Terms and Conditions of
Service – page 24

Important Message from
Sprint – page 60

Important Health,
Safety, and Warranty
Information

Important information about your device
can be accessed in writing on the mobile
device, or at www.samsung.com.

Read this information before using your
mobile device.

Warranty Information

Samsung Limited Warranty - This product
is covered under the applicable Samsung
Limited Warranty. Full written terms and
detailed information about the warranty
and obtaining service are available:

• On the device, tap Settings > About
device > Legal information > Samsung
legal > Warranty

• Online at:

▪ English: www.samsung.com/us/

Legal/Phone_HSGuide

▪ Spanish: www.samsung.com/us/

Legal/Phone_HSGuide_SP

2 Important Health, Safety, and Warranty Information

End User License Agreement
for Software

The End User License Agreement (EULA)
for this device is available:

• On the device, tap Settings > About
device > Legal information > Samsung
legal > End User License Agreement

• Online at www.samsung.com/us/Legal/
SamsungLegal-EULA4

Health and Safety Information

The complete Health and Safety document
is available:

• On the device, tap Settings > About
device > Legal information > Samsung
legal > Health and Safety

• Online at:

▪ English: www.samsung.com/us/

Legal/Phone_HSGuide

▪ Spanish: www.samsung.com/us/

Legal/Phone_HSGuide_SP

Important Health, Safety, and Warranty Information 3

Warning! This product contains

chemicals known to the State
of California to cause cancer
and reproductive toxicity. For
more information, please call
1-800-SAMSUNG (726-7864).

Intellectual Property

All Intellectual Property, as deined below,
owned by or which is otherwise the
property of Samsung or its respective
suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories,
parts, or software relating there to
(the “Phone System”), is proprietary to
Samsung and protected under federal
laws, state laws, and international treaty
provisions. Intellectual Property includes,
but is not limited to, inventions (patentable
or unpatentable), patents, trade secrets,
copyrights, software, computer programs,
and related documentation and other
works of authorship. You may not infringe
or otherwise violate the rights secured by
the Intellectual Property. Moreover, you
agree that you will not (and will not attempt
to) modify, prepare derivative works of,
reverse engineer, decompile, disassemble,
or otherwise attempt to create source
code from the software. No title to or
ownership in the Intellectual Property is
transferred to you. All applicable rights of
the Intellectual Property shall remain with
SAMSUNG and its suppliers.

4 Important Health, Safety, and Warranty Information

Open Source Software

Some software components of this
product incorporate source code covered
under GNU General Public License (GPL),
GNU Lesser General Public License (LGPL),
OpenSSL License, BSD License and other
open source licenses. To obtain the source
code covered under the open source
licenses, please visit:

http://opensource.samsung.com.

Disclaimer of Warranties; Exclusion
of Liability

EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT “AS IS”, AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO THE MERCHANTABILITY OF
THE PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF
THE PRODUCT; THE PERFORMANCE OF
THE PRODUCT; THE WORKMANSHIP OF
THE PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION
OR CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE
INSTRUCTION MANUAL SHALL BE
CONSTRUED TO CREATE AN EXPRESS
OR IMPLIED WARRANTY OF ANY KIND
WHATSOEVER WITH RESPECT TO THE
PRODUCT. IN ADDITION, SAMSUNG SHALL
NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND RESULTING FROM THE PURCHASE OR
USE OF THE PRODUCT OR ARISING FROM
THE BREACH OF THE EXPRESS WARRANTY,

Important Health, Safety, and Warranty Information 5

INCLUDING INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, OR LOSS OF
ANTICIPATED PROFITS OR BENEFITS.

Modiication of Software

SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING
SYSTEM SOFTWARE.

USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.
YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH
AS CUSTOM OS.

Samsung KNOX™

Samsung KNOX™ is Samsung’s security
platform and is a mark for a Samsung
device tested for security with enterprise
use in mind. Additional licensing fee may
be required. For more information about
Knox, please refer to:
www.samsung.com/us/knox. [030115]

6 Important Health, Safety, and Warranty Information

Samsung Electronics America (SEA), Inc

Address:
85 Challenger Road
Ridgeield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet Address:

www.samsung.com

©2015 Samsung Electronics America,
Inc. Samsung is a registered trademark of
Samsung Electronics Co., Ltd.

Do you have questions about your
Samsung Mobile Device?

For 24 hour information and assistance, we
offer a new FAQ/ARS System (Automated
Response System) at:

www.samsung.com/us/support

This section outlines the safety
precautions associated with using your
phone. The terms “mobile device” or “cell
phone” are used in this section to refer to
your phone. Read this information before
using your mobile device.

This device is capable of operating in
Wi-Fi™ mode in the 2.4 and 5 GHz bands.
The FCC requires that devices operating
within 5.15-5.25 GHz may only be used
indoors, not outside, in order to avoid
interference with Mobile Satellite Services
(MSS). Therefore, this device is restricted
from being used outdoors when operating
in frequencies between 5.15-5.25 GHz.

Caution! Exercise care when using the

metallic removal tool to eject
the internal SIM Card slot.

Important Health, Safety, and Warranty Information 7

Speciic Absorption Rate (SAR)
Certiication Information

Your wireless phone is a radio transmitter
and receiver. It is designed and
manufactured not to exceed the exposure
limits for Radio Frequency (RF) energy
set by the Federal Communications
Commission (FCC) of the U.S. Government.

These FCC RF exposure limits are derived
from the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement
(NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases,
the recommendations were developed by
scientiic and engineering experts drawn
from industry, government, and academia
after extensive reviews of the scientiic
literature related to the biological effects
of RF energy.

The RF exposure limit set by the FCC for
wireless mobile phones employs a unit
of measurement known as the Speciic
Absorption Rate (SAR). The SAR is a
measure of the rate of absorption of RF
energy by the human body expressed in
units of watts per kilogram (W/kg).
The FCC requires wireless phones to
comply with a safety limit of 1.6 watts per
kilogram (1.6 W/kg).

The FCC SAR limit incorporates a
substantial margin of safety to give
additional protection to the public and to
account for any variations
in measurements.

SAR tests are conducted using standard
operating positions accepted by the FCC
with the phone transmitting at its highest
certiied power level in all tested frequency
bands. Although the SAR is determined
at the highest certiied power level,
the actual SAR level of the phone while

8 Important Health, Safety, and Warranty Information

operating can be well below the maximum
reported value. This is because the phone
is designed to operate at multiple power
levels so as to use only the power required
to reach the network. In general, the closer
you are to a wireless base station antenna,
the lower the power output of the phone.

Before a new model device is available for
sale to the public, it must be tested and
certiied to the FCC that it does not exceed
the SAR limit established by the FCC. Tests
for each model phone are performed in
positions and locations (e.g. at the ear and
worn on the body) as required by the FCC.
For body-worn operation, this phone has
been tested and meets FCC RF exposure
guidelines when used with an accessory
that contains no metal and that positions
the mobile device a minimum of 1.5 cm
from the body. Use of other accessories
may not ensure compliance with FCC RF
exposure guidelines. The FCC has granted
an Equipment Authorization for this
mobile device with all reported SAR levels
evaluated as in compliance with the FCC
RF exposure guidelines.

The maximum SAR values for this model
phone as reported to the FCC are:

Simultaneous Transmission Head:

1.09 W/Kg

Simultaneous Transmission Body-worn:

1.13 W/Kg

The SAR information for this device can
also be found on Samsung’s website:

www.samsung.com/sar.

Important Health, Safety, and Warranty Information 9

SAR information on this and other mobile
devices can be accessed online on the
FCC’s website through http://transition.
fcc.gov/oet/rfsafety/sar.html. To ind
information that pertains to a particular
model, this site uses the device FCC
ID number which is usually printed
somewhere on the case of the device.
Sometimes it may be necessary to remove
the battery pack to ind the number.
Once you have the FCC ID number for a
particular device, follow the instructions
on the website and it should provide values
for typical or maximum SAR for a particular
phone. Additional SAR information can
also be obtained at:

www.fcc.gov/encyclopedia/speciic­absorption-rate-sar-cellular-telephones.

FCC Part 15 Information to User

Pursuant to part 15.21 of the FCC Rules,
you are cautioned that changes or
modiications not expressly approved
by Samsung could void your authority to
operate the device.

This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause
undesired operation.

Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions,

10 Important Health, Safety, and Warranty Information

may cause harmful interference to
radio communications.

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the
following measures:

▪ Reorient or relocate the receiving

antenna.

▪ Increase the separation between the

equipment and receiver.

▪ Connect the equipment into an outlet

on a circuit different from that to
which the receiver is connected.

▪ Consult the dealer or an experienced

radio/TV technician for help.

Commercial Mobile Alerting System
(CMAS)

This device is designed to receive wireless
emergency alerts from the Commercial
Mobile Alerting System (“CMAS”; which
may also be known as the Personal
Localized Alerting Network (“PLAN”)).
If your wireless provider has chosen to
participate in CMAS/PLAN, alerts are
available while in the provider’s coverage
area. If you travel outside your provider’s
coverage area, wireless emergency
alerts may not be available. For more
information, please contact your
wireless provider.

Important Health, Safety, and Warranty Information 11

Battery Use and Safety

The battery in your device is not intended
to be replaced by the consumer. If you
believe the battery is damaged or needs
to be replaced, take the device to a service
center for inspection and replacement.

▪ Do not let the device or battery come

in contact with liquids. Liquids can

get into the device’s circuits, leading
to corrosion. Even when the device
appears to be dry and appears to
operate normally, the circuitry could
slowly corrode and pose a safety
hazard. If the device and/or battery
get wet, have them checked by your
service provider or contact
Samsung, even if they appear to be
working properly.

▪ Do not place your battery in or near

a heat source. Excessive heating can

damage the device or the battery and
could cause the device or the battery
to explode. Do not dry a wet or damp
battery with an appliance or heat
source such as a microwave oven,
hair dryer, iron, or radiator. Avoid
leaving your device in your car in
high temperatures.

▪ Caution: Some applications or

prolonged usage may increase
device temperature. Prolonged skin

contact with a device that is hot to the
touch may produce skin discomfort
or redness, or low-temperature
burns. If the device feels hot to the
touch, discontinue use and close all
applications or turn off the device
until it cools. Always ensure that the
device has adequate ventilation and
air low. Covering the device with
bedding, your body, thick clothing or
any other materials that signiicantly

12 Important Health, Safety, and Warranty Information

affect air low may affect the
performance of the device and poses
a possible risk of ire or explosion,
which could lead to serious bodily
injuries or damage to property.

▪ Do not dispose of the device or

the battery in a ire. The device or

the battery may explode
when overheated.

▪ Avoid dropping the device. Dropping

the device, especially on a hard
surface, can potentially cause
damage to the device. If you suspect
damage to the device or battery, take
it to a service center for inspection.

▪ Never use any charger or battery that

is damaged in any way.

Important! Use only Samsung-approved

batteries, and recharge your
battery only with Samsung­approved chargers which are
speciically designed for
your device.

WARNING!
Use of a non-Samsung-approved battery

or charger may present a risk of ire,
explosion, leakage, or other hazard.

Samsung’s warranty does not cover
damage to the device caused by
non-Samsung-approved batteries
and/or chargers.

▪ Do not use incompatible batteries

and chargers. Some websites and

second-hand dealers not associated
with reputable manufacturers
and carriers, might be selling
incompatible or even counterfeit
batteries and chargers. Consumers
should purchase manufacturer or
carrier-recommended products
and accessories. If unsure about
whether a replacement battery or

Important Health, Safety, and Warranty Information 13

charger is compatible, contact the
manufacturer of the battery
or charger.

▪ Misuse or use of incompatible

batteries and charging devices could
result in damage to the equipment
and a possible risk of ire, explosion,
or leakage, leading to serious
injuries, damages to your device, or
other serious hazard.

Samsung Mobile Products and
Recycling

Samsung cares for the environment and
encourages its customers to recycle
Samsung mobile devices and genuine
Samsung accessories.

Proper disposal of your mobile device and
its battery is not only important for safety,
it beneits the environment. Batteries must
be recycled or disposed of properly.

Recycling programs for your mobile
device, batteries, and accessories may not
be available in your area.

We’ve made it easy for you to recycle your
old Samsung mobile device by working
with respected take-back companies in
every state in the country.

Drop It Off

You can drop off your Samsung-branded
mobile device and batteries for recycling
at one of our numerous Samsung
Recycling Direct (SM) locations. A list of
these locations may be found at:

http://pages.samsung.com/us/
recyclingdirect/usactivities_environment_
samsungrecyclingdirect_locations.jsp.

Samsung-branded devices and batteries
will be accepted at these locations for
no fee.

14 Important Health, Safety, and Warranty Information

Consumers may also recycle their used
mobile device or batteries at many retail or
carrier-provided locations where mobile
devices and batteries are sold. Additional
information regarding speciic locations
may be found at: www.epa.gov/epawaste/

conserve/materials/ecycling/donate.htm
or at www.call2recycle.org/.

Mail It In

The Samsung Mobile Take-Back Program
will provide Samsung customers with a
free recycling mailing label.

Just go to http://fun.samsungmobileusa.
com/recycling/index.jsp and follow the
instructions to print out a free pre-paid
postage label and then send your old
mobile device or battery to the address
listed, via U.S. Mail, for recycling.

Dispose of unwanted electronics through
an approved recycler.

To ind the nearest recycling location,
go to our website:

www.samsung.com/recyclingdirect or
call 1-877-278-0799.

Follow local regulations regarding
disposal of mobile devices and batteries

Dispose of your mobile device and
batteries in accordance with local
regulations. In some areas, the disposal of
these items in household or business trash
may be prohibited. Help us protect the
environment - recycle!

Warning! Never dispose of batteries in a

Important Health, Safety, and Warranty Information 15

ire because they may explode.

UL Certiied Travel Charger

The Travel Charger for this mobile device
has met applicable UL safety requirements.
Please adhere to the following safety
instructions per UL guidelines:

FAILURE TO FOLLOW THE
INSTRUCTIONS OUTLINED MAY LEAD
TO SERIOUS PERSONAL INJURY AND
POSSIBLE PROPERTY DAMAGE.

IMPORTANT SAFETY INSTRUCTIONS ­SAVE THESE INSTRUCTIONS.

DANGER - TO REDUCE THE RISK OF
FIRE OR ELECTRIC SHOCK, CAREFULLY
FOLLOW THESE INSTRUCTIONS.

FOR CONNECTION TO A SUPPLY NOT IN
NORTH AMERICA, USE AN ATTACHMENT
PLUG ADAPTOR OF THE PROPER
CONFIGURATION FOR THE
POWER OUTLET.

THIS POWER UNIT IS INTENDED TO BE
CORRECTLY ORIENTED IN A VERTICAL
OR HORIZONTAL OR FLOOR

MOUNT POSITION.

GPS & AGPS

Certain Samsung mobile devices can
use a Global Positioning System (GPS)
signal for location-based applications. A
GPS uses satellites controlled by the U.S.
Government that are subject to changes
implemented in accordance with the
Department of Defense policy and the
2008 Federal Radio navigation Plan (FRP).
Changes may affect the performance of
location-based technology on your
mobile device.

Certain Samsung mobile devices can
also use an Assisted Global Positioning
System (AGPS), which obtains information
from the cellular network to improve GPS
performance. AGPS uses your wireless

16 Important Health, Safety, and Warranty Information

service provider’s network and therefore
airtime, data charges, and/or additional
charges may apply in accordance with
your service plan. Contact your wireless
service provider for details.

Your Location

Location-based information includes
information that can be used to determine
the approximate location of a mobile
device. Mobile devices which are
connected to a wireless network transmit
location-based information. Additionally, if
you use applications that require location­based information (e.g. driving directions),
such applications transmit location­based information. The location-based
information may be shared with third­parties, including your wireless service
provider, applications providers, Samsung,
and other third-parties providing services.

Use of AGPS in Emergency Calls

When you make an emergency call,
the cellular network may activate AGPS
technology in your mobile device to
tell the emergency responders your
approximate location.

AGPS has limitations and might not work in
your area. Therefore:

• Always tell the emergency responder
your location to the best of your
ability; and

• Remain on the mobile device for as
long as the emergency responder
instructs you.

Important Health, Safety, and Warranty Information 17

Navigation

Maps, directions, and other navigation­data, including data relating to your
current location, may contain inaccurate
or incomplete data, and circumstances
can and do change over time. In some
areas, complete information may not be
available. Therefore, you should always

visually conirm that the navigational
instructions are consistent with what
you see before following them. All users
should pay attention to road conditions,
closures, trafic, and all other factors
that may impact safe driving or walking.
Always obey posted road signs.

Emergency Calls

This mobile device, like any wireless
mobile device, operates using radio
signals, wireless and landline networks,
as well as user-programmed functions,
which cannot guarantee connection in all
conditions, areas, or circumstances.

Therefore, you should never rely solely on
any wireless mobile device for essential
communications (medical emergencies,
for example). Before traveling in remote or
underdeveloped areas, plan an alternate
method of contacting emergency services
personnel. Remember, to make or receive
any calls, the mobile device must be
switched on and in a service area with
adequate signal strength.

Emergency calls may not be possible on all
wireless mobile device networks or when
certain network services and/or mobile
device features are in use. Check with local
service providers. If certain features are in
use (call blocking, for example), you may
irst need to deactivate those features
before you can make an emergency
call. Consult your User Manual and your
local cellular service provider. When

18 Important Health, Safety, and Warranty Information

making an emergency call, remember
to give all the necessary information as
accurately as possible. Remember that
your mobile device may be the only means
of communication at the scene of an
accident; do not cut off the call until given
permission to do so.

1. If the mobile device is not on, switch
it on.

2. Open your phone dialer.

3. Enter the emergency number for

your present location (for example,
911 or other oicial emergency
number), then tap Call/Send.
Emergency numbers vary
by location.

FCC Hearing Aid Compatability
(HAC) Regulations for Wireless
Devices

The U.S. Federal Communications
Commission (FCC) has established
requirements for digital wireless mobile
devices to be compatible with hearing aids
and other assistive hearing devices.

When individuals employing some
assistive hearing devices (hearing aids and
cochlear implants) use wireless mobile
devices, they may detect a buzzing,
humming, or whining noise. Some hearing
devices are more immune than others to
this interference noise, and mobile devices
also vary in the amount of interference
they generate.

The wireless telephone industry has
developed a rating system for wireless
mobile devices to assist hearing device
users ind mobile devices that may be
compatible with their hearing devices. Not
all mobile devices have been rated. Mobile

Important Health, Safety, and Warranty Information 19

devices that are rated have the rating on
their box or a label located on the box.

The ratings are not guarantees. Results
will vary depending on the user’s hearing
device and hearing loss. If your hearing
device happens to be vulnerable to
interference, you may not be able to use a
rated mobile device successfully. Trying
out the mobile device with your hearing
device is the best way to evaluate it for
your personal needs.

M-Ratings: Wireless mobile devices rated
M3 or M4 meet FCC requirements and
are likely to generate less interference to
hearing devices than mobile devices that
are not labeled. M4 is the better/higher of
the two ratings. M-ratings refer to enabling
acoustic coupling with hearing aids that
do not operate in telecoil mode.

T-Ratings: Mobile devices rated T3 or T4
meet FCC requirements and are likely
to generate less interference to hearing
devices than mobile devices that are not
labeled. T4 is the better/higher of the
two ratings. T-ratings refer to enabling
inductive coupling with hearing aids
operating in telecoil mode.

Hearing devices may also be rated. Your
hearing aid manufacturer or hearing health
professional may help you ind this rating.
Higher ratings mean that the hearing
device is relatively immune to
interference noise.

Under the current industry standard,
American National Standards Institute
(ANSI) C63.19, the hearing aid and wireless
mobile device rating values are added
together to indicate how usable they are
together. For example, if a hearing aid
meets the M2 level rating and the wireless
mobile device meets the M3 level rating,
the sum of the two values equals M5.

20 Important Health, Safety, and Warranty Information