Samsung SM-G920F Operating Instructions

SM-G920F SM-G920FD SM-G920FQ SM-G920I
User Manual
English. 02/2017. Rev.1.0
www.samsung.com
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Package contents
10 Device layout
12 Battery
18 SIM or USIM card (nano-SIM card)
23 Turning the device on and off
24 Controlling the touchscreen
27 Home screen
34 Lock screen
35 Notification panel
37 Entering text
40 Screen capture
41 Opening apps
41 Multi window
46 Samsung account
47 Transferring data from your previous
device
50 Device and data management
53 QUICK CONNECT
55 Sharing features
Applications
58 Installing or uninstalling apps
60 Phone
64 Contacts
69 Messages
72 Internet
74 Email
75 Camera
97 Gallery
100 Samsung Gear
101 Game Launcher
104 Calendar
105 S Health
108 S Voice
110 Music
111 Video
112 Voice Recorder
114 My Files
114 Memo
115 Clock
116 Calculator
117 Google apps
57 Emergency mode
2
Table of Contents
Settings
119 Introduction
119 Connections
132 Sounds and vibration
133 Notifications
133 Display
135 Wallpapers and themes
136 Advanced features
138 Device maintenance
140 Apps
141 Lock screen and security
150 Cloud and accounts
152 Google
152 Accessibility
152 General management
153 Software update
153 User manual
153 About device
Appendix
154 Accessibility
170 Troubleshooting
175 Removing the battery
3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.
•
You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
4
Basics
•
Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.
•
Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC,
Apps
you can view the FCC ID of the device. To view the FCC ID, tap
Settings
About device
•
Depending on the region, you can view the regulatory information on the device. To view the information, tap
Battery info
Apps
.
Settings
About device
Regulatory information
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
.
5
Basics

Device overheating situations and solutions

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
•
When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
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Basics
•
When using apps that require more power or using apps for extended periods
When playing high-quality games for extended periods
When recording videos for extended periods
When streaming videos while using the maximum brightness setting
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
When using Multi window
When updating or installing apps while recording videos
When downloading large files during a video call
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
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Basics
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may turn off to cool down. This feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
•
Never use a damaged charger or battery.
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Basics

Package contents

Check the product box for the following items:
•
Device
•
Quick start guide
•
The items supplied with the device and any available accessories may vary depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
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Basics
Speaker

Device layout

LED indicator
Proximity/Light sensor
Touchscreen
Front camera
Power key
Home key (Fingerprint
recognition sensor)
Recents key
Headset jack
Multipurpose jack
SIM card tray
Back key
Speaker
Microphone
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Basics
Infrared port
Flash
Microphone
Rear camera
•
Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device
GPS antenna
Volume key
NFC antenna/Wireless charging coil
Main antenna
•
Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.
If you attach a device cover made with metallic material to the device
If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
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Basics
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.

Battery

Recents
Home
Back
Volume
•
Tap to open the list of recent apps.
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch
•
Tap to return to the previous screen.
•
Tap and hold to access additional options for the current screen.
•
Press to adjust the device volume.
Google
.
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
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Basics
Connect the USB cable to the USB power adaptor, and plug the USB cable into the
1
device’s multipurpose jack.
Plug the USB power adaptor into an electric socket.
2
After fully charging, disconnect the device from the charger. First unplug the charger
3
from the device, and then unplug it from the electric socket.
Viewing the estimated charging time
While charging, open the Home screen and tap
Battery
.
The actual charging time may vary depending on the status of your device and the charging conditions. The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions.
Apps
Settings
Device maintenance
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
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Basics
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
14
Basics
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.
About Fast charging
•
Fast charging uses battery charging technology that charges the battery faster by increasing the charging power. The device supports Samsung’s Adaptive fast charging feature and Qualcomm Quick Charge 2.0.
•
To use Fast charging on your device, connect it to a battery charger that supports Adaptive fast charging or Quick Charge 2.0.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery. While charging the battery when the device is turned off, the
If the fast charging feature is not activated, on the Home screen, tap
Device maintenance charging
switch to activate it.
•
You cannot use the built-in fast charging feature when you charge the battery using a standard battery charger.
•
If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.
Battery
Advanced settings
icon appears on the screen.
Apps
Settings
, and then tap the
Fast cable
15
Basics
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately).
Place the centre of the device’s back on the centre of the wireless charger.
1
The estimated charging time will appear on the screen. The actual charging time may vary depending on the charging conditions.
After fully charging, disconnect the device from the wireless charger.
2
When using the wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. The device may not charge properly or may overheat.
•
If you use the wireless charger in areas with weak network signals, you may lose network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.
16
Basics
Power saving mode
Activate power saving mode to extend the battery’s usage time.
On the Home screen, tap
1
Tap
2
3
CUSTOMISE
mode.
Tap
APPLY
.
to change the power saving settings before entering power saving
Apps
Settings
Device maintenance
Battery
MID
.
Maximum power saving mode
In maximum power saving mode, the device decreases battery consumption by applying the dark theme and limiting the apps and features available. Network connections, except for the mobile network, will be deactivated.
On the Home screen, tap
1
Tap
2
CUSTOMISE
saving mode.
to change the power saving settings before entering maximum power
Apps
Settings
Device maintenance
Battery
MAX
.
Tap
3
After entering maximum power saving mode, on the Home screen, tap to use. To remove apps, tap
To deactivate maximum power saving mode, tap
mode
APPLY
.
The estimated battery usage time may vary depending on your device settings and operating conditions.
.
Edit
and select an app with .
Disable Maximum power saving
and select an app
17
Basics

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
•
Dual SIM models: In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.
•
Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.
Single SIM models:
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Basics
Dual SIM models:
Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Pull out the SIM card tray gently from the SIM card tray slot.
2
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Basics
3
Single SIM models: Place the SIM or USIM card on the SIM card tray with the gold-
coloured contacts facing downwards.
Dual SIM models: Place the SIM or USIM card on the SIM card tray with the gold-
coloured contacts facing downwards.
Place the primary SIM or USIM card on the SIM card tray 1 ( USIM card on the SIM card tray 2 (
Sim card tray 1
Gently press the SIM or USIM card into the SIM card tray to secure it.
4
If the card is not fixed firmly into the SIM card tray, the SIM card may leave or fall out of the SIM card tray.
Insert the SIM card tray back into the SIM card tray slot.
5
2 ).
Sim card tray 2
1 ) and the secondary SIM or
•
If you insert the SIM card tray into your device while the SIM card tray is wet, your device may be damaged. Always make sure the SIM card tray is dry.
•
Fully insert the SIM card tray into the SIM card tray slot to prevent liquid from entering your device.
20
Basics
Removing the SIM or USIM card
Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
1
Pull out the SIM card tray gently from the SIM card tray slot.
2
Remove the SIM or USIM card.
3
Single SIM models:
Dual SIM models:
Insert the SIM card tray back into the SIM card tray slot.
4
21
Basics
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.
Activating SIM or USIM cards
On the Home screen, tap SIM or USIM card and tap the switch to activate it.
Apps
Settings
Connections
SIM card manager
. Select a
Customising SIM or USIM cards
On the Home screen, tap a SIM or USIM card to access the following options:
•
Icon
: Change the icon of the SIM or USIM card.
•
Name
•
Network mode
: Change the display name of the SIM or USIM card.
Apps
Settings
: Select a network type to use with the SIM or USIM card.
Connections
SIM card manager
and select
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.
On the Home screen, tap the feature preferences for your cards in
Apps
Settings
Connections
PREFERRED SIM CARD
SIM card manager
.
and set
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Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the on­screen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
23
Basics

Controlling the touchscreen

•
Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
•
The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.
•
Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger.
24
Basics
Tapping and holding
Tap and hold an item or the screen for more than 2 seconds to access available options.
Dragging
To move an item, tap and hold it and drag it to the target position.
Double-tapping
Double-tap on a webpage or image to zoom in. Double-tap again to return.
25
Basics
Swiping
Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts.
Spreading and pinching
Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
26
Basics

Home screen

Home screen
The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.
To view other panels, swipe to the left or right.
The Home screen may appear differently depending on the region or service provider.
A widget
An app
News screen indicator. View the
latest articles in various
categories.
Favourite apps
A folder
Screen indicators
Apps screen icon
27
Basics
Home screen options
On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more.
•
Wallpapers and themes
•
Widgets
app functions to provide information and convenient access on your Home screen.
•
Screen grid
and the Apps screen.
: Add widgets to the Home screen. Widgets are small apps that launch specific
: Change the size of the grid to display more or less items on the Home screen
: Change the device’s wallpaper, theme, or icons.
Adding items
Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen.
To add widgets, tap and hold an empty area on the Home screen, tap widget, and then drag it to the Home screen.
28
Widgets
, tap and hold a
Basics
Moving items
Tap and hold an item on the Home screen, and then drag it to a new location.
You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.
To move the item to another panel, drag it to the side of the screen.
To move an item more easily, tap and hold an item, and drag it to screen. The item will move to the panel at the top of the screen. Swipe to the left or right to move to another panel and drag the item to a new location.
Move apps
at the top of the
Removing items
Tap and hold an item, and then drag it to
Delete
or
Remove shortcut
at the top of the screen.
Creating folders
Create folders and gather similar applications to quickly access and launch apps.
On the Home screen, tap and hold an app, and then drag it over another app.
1
Drop the app when a folder frame appears around the apps.
2
A new folder containing the selected apps will be created.
29
Basics
Tap
3
Enter folder name
and enter a folder name.
To change the folder colour, tap
To add more apps to the folder, tap add an app by dragging it to the folder on the Home screen.
To move apps from a folder to the Home screen, tap the folder, and then drag an app to the Home screen.
To delete apps in a folder, tap the folder, and then drag the app you want to delete to
Remove shortcut
at the top of the screen.
.
ADD
, tick the apps, and then tap
ADD
. You can also
Managing panels
On the Home screen, tap and hold an empty area to add, move, or remove a panel.
To add a panel, swipe to the left, and then tap
To move a panel, tap and hold a panel preview, and then drag it to a new location.
To remove a panel, tap and hold a panel preview, and then drag it to the screen.
.
Remove
at the top of
To set a panel as the main Home screen, tap
.
Using quick options
On the Home screen, tap and hold an app icon or folder to quickly access options.
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