MOBILE PHONE
Health & Safety and
Warranty Guide
Please read this manual before operating your
device and keep it for future reference.
This document contains important terms and
conditions with respect to your device.
By using this device, you accept those terms
and conditions.
Legal Information
Important legal information can be accessed in writing
on the mobile device or on
READ THIS INFORMATION BEFORE USING YOUR MOBILE
DEVICE.
samsung.com
Samsung Limited Warranty
under the applicable Samsung Limited Warranty
INCLUDING ITS DISPUTE RESOLUTION PROCEDURE
and your right to opt out of arbitration within 30
calendar days of the first consumer purchase.
may opt out by either sending an email to
optout@sea.samsung.com with the subject line
"Arbitration Opt-Out" or by calling
(726-7864)
.
For more detailed procedures, please refer
to the "Dispute Resolution Procedures and Arbitration
and Opt-Out" section of the Limited Warranty.
Full written terms and detailed information about the
warranty and obtaining service are available on the
device at: Settings ➔ About device ➔ Legal
Information ➔ Samsung legal or you may access the
online version of the Health/Safety and Warranty guide
for your device at:
USC_G900R4_EN_HS_PS_051916_FINAL
- This product is covered
You
1-800-SAMSUNG
English:
www.samsung.com/us/Legal/Phone-HSGuide
Spanish:
www.samsung.com/us/Legal/Phone-HSGuide-SP
Location of Legal Information on the device:
Health and Safety Information
• Settings ➔ About device ➔ Legal information ➔
Samsung legal ➔ Health and Safety
Warranty
• Settings ➔ About device ➔ Legal information ➔
Samsung legal ➔ Warranty
End User License Agreement (EULA)
• Settings ➔ About device ➔ Legal information ➔
Samsung legal ➔ End User License Agreement
WARNING!
This product contains chemicals known to the
State of California to cause cancer, birth
defects, or other reproductive harm. For more
information, please call 1-800-SAMSUNG
(726-7864).
Intellectual Property
All Intellectual Property, as defined below, owned by or
which is otherwise the property of Samsung or its
respective suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories, parts, or
software relating thereto (the “Phone System”), is
proprietary to Samsung and protected under federal
laws, state laws, and international treaty provisions.
Intellectual Property includes, but is not limited to,
inventions (patentable or unpatentable), patents, trade
secrets, copyrights, software, computer programs, and
related documentation and other works of authorship.
You may not infringe or otherwise violate the rights
secured by the Intellectual Property. Moreover, you
agree that you will not (and will not attempt to) modify,
prepare derivative works of, reverse engineer,
decompile, disassemble, or otherwise attempt to create
source code from the software. No title to or ownership
in the Intellectual Property is transferred to you. All
applicable rights of the Intellectual Property shall
remain with SAMSUNG and its suppliers.
Open Source Software
Some software components of this product incorporate
source code covered under GNU General Public License
(GPL), GNU Lesser General Public License (LGPL),
OpenSSL License, BSD License and other open source
licenses. To obtain the source code covered under the
open source licenses, please visit:
http://opensource.samsung.com
Disclaimer of Warranties;
Exclusion of Liability
EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY
CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH
THE PRODUCT, THE PURCHASER TAKES THE PRODUCT
"AS IS", AND SAMSUNG MAKES NO EXPRESS OR
IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH
RESPECT TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO THE MERCHANTABILITY OF THE PRODUCT
OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR
USE; THE DESIGN, CONDITION OR QUALITY OF THE
PRODUCT; THE PERFORMANCE OF THE PRODUCT; THE
WORKMANSHIP OF THE PRODUCT OR THE
COMPONENTS CONTAINED THEREIN; OR COMPLIANCE
OF THE PRODUCT WITH THE REQUIREMENTS OF ANY
LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING
THERETO. NOTHING CONTAINED IN THE INSTRUCTION
MANUAL SHALL BE CONSTRUED TO CREATE AN
EXPRESS OR IMPLIED WARRANTY OF ANY KIND
WHATSOEVER WITH RESPECT TO THE PRODUCT. IN
ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND RESULTING FROM THE
PURCHASE OR USE OF THE PRODUCT OR ARISING
FROM THE BREACH OF THE EXPRESS WARRANTY,
INCLUDING INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR
BENEFITS.
Modification of Software
SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSUES
OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF
REGISTRY SETTINGS, OR YOUR MODIFICATION OF
OPERATING SYSTEM SOFTWARE.
USING CUSTOM OPERATING SYSTEM SOFTWARE MAY
CAUSE YOUR DEVICE AND APPLICATIONS TO WORK
IMPROPERLY. YOUR CARRIER MAY NOT PERMIT USERS
TO DOWNLOAD CERTAIN SOFTWARE, SUCH AS
CUSTOM OS.
Samsung KNOX
Samsung KNOX™ is Samsung’s security platform and
is a mark for a Samsung device tested for security with
enterprise use in mind. Additional licensing fee may be
required. For more information about KNOX, please
refer to:
www.samsung.com/us/knox
[041516]
Samsung Electronics America
(SEA), Inc
Address:
85 Challenger Road
Ridgefield Park,
New Jersey 07660
Phone:
1-800-SAMSUNG (726-7864)
Internet Address:
www.samsung.com
©
2016 Samsung Electronics America, Inc. Samsung is
a registered trademark of Samsung Electronics Co.,
Ltd.
Do you have questions about your Samsung Mobile
Device?
For 24 hour information and assistance, we offer a new
FAQ/ARS System (Automated Response System) at:
www.samsung.com/us/support
Table of Contents
Section 1: Health and Safety
Information .................................................. 3
Maintaining Water and Dust Resistance . . . . . . .4
Specific Absorption Rate (SAR) Certification
Information . . . . . . . . . . . . . . . . . . . . . . . . . . .6
FCC Part 15 Information to User . . . . . . . . . . . . .9
Commercial Mobile Alerting System (CMAS) . . .11
Samsung Mobile Products and Recycling . . . . .11
GPS & AGPS . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . .16
FCC Hearing Aid Compatibility (HAC)
Regulations for Wireless Devices . . . . . . . . .18
Restricting Children's Access to
Your Mobile Device . . . . . . . . . . . . . . . . . . . .23
Section 2: Online Legal Information ........24
End User License Agreement for
Software (EULA) . . . . . . . . . . . . . . . . . . . . . .24
Health/Safety and Standard Limited
Warranty Guide (Terms & Conditions
of Sale) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
1
Procedures for Dispute Resolution/30-day
Arbitration and Opt-Out Policy . . . . . . . . . . . 25
Section 3: Samsung Product
Registration ................................................29
Index ...........................................................30
2
Section 1: Health and Safety Information
This section outlines the safety precautions associated
with using your phone. The terms “mobile device” or
“cell phone” are used in this section to refer to your
phone.
Read this information before using your mobile
device
.
Caution!
The information gathered from this device,
S Health, or related software is not intended for
use in the diagnosis of disease or other
conditions, or in the cure, mitigation, treatment
or prevention of disease.
The accuracy of the information and data
provided by this device and its related
software, including heart rate readings, may be
affected by factors such as environmental
conditions, skin condition, specific activity
performed while using/wearing the device,
settings of the device, user configuration/
Health and Safety Information 3
user-provided information, placement of the
sensor on the body, and other end-user
interactions. Please refer to the user manual for
more information on proper wear and use, or
see www.samsung.com/us/heartratesensor
Note:
Water-resistant and dustproof based on IP67
rating, which tests submersion up to 1.0 meters
for up to 30 minutes.
Maintaining Water and Dust Resistance
This device is rated IP67 using the Ingress Protection
rating system.
Your device has been tested in a controlled
environment and shown to be water and dust resistant
in certain circumstances (meets requirements of
classification IP67 as described by the international
standard IEC 60529 - Degrees of Protection provided
by Enclosures [IP Code]; test conditions: 15-35°C,
86-106 kPa, 1.0 meters, for 30 minutes). Despite this
4
classification, your device is not impervious to water
damage in any situation. It is important that all
compartments are closed tightly.
Follow these tips carefully to prevent damage to the
device.
•
Whenever your device gets wet, dry it thoroughly with a
clean, soft cloth.
•
Do not expose the device to salt water or ionized water, or
to water over 1.0 meters deep for more than 30 minutes. If
your device is exposed to fresh water, dry it thoroughly with
a clean, soft cloth. If the device is exposed to any liquid
other than fresh water, rinse the device with fresh water
immediately and dry it thoroughly with a clean, soft cloth.
Failure to rinse the device in fresh water and dry it as
instructed may cause the device to suffer from operability
or cosmetic issues.
•
Do not expose the device to water at high pressure.
•
If the device is dropped or receives an impact, the water
and dust resistant features of the device may be damaged.
•
The touchscreen and other features may not work properly
if the device is used in water or in other liquids. [040616]
Health and Safety Information 5
Specific Absorption Rate (SAR) Certification Information
Your wireless device is a radio transmitter and receiver.
It is designed and manufactured not to exceed the
exposure limits for Radio Frequency (RF) energy set by
the Federal Communications Commission (FCC) of the
U.S. Government.
These FCC RF exposure limits are derived from the
recommendations of two expert organizations: the
National Council on Radiation Protection and
Measurement (NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases, the
recommendations were developed by scientific and
engineering experts drawn from industry, government,
and academia after extensive reviews of the scientific
literature related to the biological effects of RF energy.
The RF exposure limit set by the FCC for wireless
mobile devices employs a unit of measurement known
as the Specific Absorption Rate (SAR). The SAR is a
measure of the rate of absorption of RF energy by the
human body expressed in units of watts per kilogram
(W/kg). The FCC requires wireless devices to comply
with a safety limit of 1.6 watts per kilogram (1.6 W/kg).
6
The FCC SAR limit incorporates a substantial margin of
safety to give additional protection to the public and to
account for any variations in measurements.
SAR tests are conducted using standard operating
positions accepted by the FCC with the device
transmitting at its highest certified power level in all
tested frequency bands. Although the SAR is
determined at the highest certified power level, the
actual SAR level of the device while operating can be
well below the maximum reported value. This is
because the device is designed to operate at multiple
power levels so as to use only the power required to
reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power
output of the device.
Before a new model device is available for sale to the
public, it must be tested and certified to the FCC that it
does not exceed the SAR limit established by the FCC.
Tests for each model phone are performed in positions
and locations (e.g. at the ear and worn on the body) as
required by the FCC. For body-worn operation, this
device has been tested and meets FCC RF exposure
guidelines when used with an accessory that contains
no metal and that positions the mobile device a
minimum of 1.5 cm from the body. Use of other
Health and Safety Information 7
accessories may not ensure compliance with FCC RF
exposure guidelines. The FCC has granted an
Equipment Authorization for this mobile device with all
reported SAR levels evaluated as in compliance with
the FCC RF exposure guidelines.
This device has a FCC ID number: A3LSMG900R4
[Model Number: SM-G900R4] and the specific SAR
levels for this device can be found at the following FCC
website:
www.fcc.gov/oet/ea/
The SAR information for this device can also be found
on Samsung’s website:
SAR information on this and other model devices can
be accessed online on the FCC's website through
http://transition.fcc.gov/oet/rfsafety/sar.html
information that pertains to a particular model, this site
uses the device FCC ID number which is usually printed
somewhere on the case of the device. Sometimes it
may be necessary to remove the battery pack to find
the number. Once you have the FCC ID number for a
particular device, follow the instructions on the website
and it should provide values for typical or maximum
SAR for a particular device. Additional SAR information
8
.
www.samsung.com/sar
. To find
can also be obtained at
www.fcc.gov/encyclopedia/specific-absorption-rate-sarcellular-telephones
FCC Part 15 Information to User
Pursuant to part 15.21 of the FCC Rules, you are
cautioned that changes or modifications not expressly
approved by Samsung could void your authority to
operate the device.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
Health and Safety Information 9
Note:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and
receiver.
•
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
10
•
Consult the dealer or an experienced radio/TV technician
for help.
Commercial Mobile Alerting System (CMAS)
This device is designed to receive wireless emergency
alerts from the Commercial Mobile Alerting System
("CMAS"; which may also be known as the Personal
Localized Alerting Network ("PLAN")). If your wireless
provider has chosen to participate in CMAS/PLAN,
alerts are available while in the provider's coverage
area. If you travel outside your provider's coverage
area, wireless emergency alerts may not be available.
For more information, please contact your wireless
provider.
Samsung Mobile Products and Recycling
Samsung cares for the environment and encourages its
customers to recycle Samsung mobile devices and
genuine Samsung accessories.
Proper disposal of your mobile device and its battery is
not only important for safety, it benefits the
environment.
Batteries must be recycled or disposed of properly.
Health and Safety Information 11
Note:
For battery recycling,
go to call2recycle.org
or call 1-800-822-8837.
Dispose of unwanted electronics through an
approved recycler.
We've made it easy for you to recycle your old
Samsung mobile device by working with respected
take-back companies in every state in the country.
Note:
Most carriers will provide a take-back option for
products to be properly disposed when purchasing
new products.
Drop It Off
You can drop off your Samsung-branded mobile
device and batteries for recycling at one of our
numerous Samsung Recycling Direct (SM)
locations.
Note:
Samsung-branded devices and batteries will be
accepted at these locations for no fee.
12
To find the nearest recycling location, go to any of
the following:
•
www.samsung.com/recyclingdirect
1-877-278-0799.
•
PLUG-IN to eCYCLING with EPA:
www.call2recycle.org/
Mail It In
The Samsung Mobile Take-Back Program will
provide Samsung customers with a free recycling
mailing label.
For more information, go to:
https://pages.samsung.com/recycling/index.jsp
follow the on-screen instructions or call
1-800-822-8837.
Follow local regulations regarding disposal of
mobile devices and batteries
Dispose of your mobile device and batteries in
accordance with local regulations. In some areas, the
disposal of these items in household or business trash
may be prohibited. Help us protect the environment recycle!
Health and Safety Information 13
or call
and
Warning!
Never dispose of batteries in a fire because
they may explode.
GPS & AGPS
Certain Samsung mobile devices can use a Global
Positioning System (GPS) signal for location-based
applications. A GPS uses satellites controlled by the
U.S. Government that are subject to changes
implemented in accordance with the Department of
Defense policy and the 2008 Federal Radio navigation
Plan (FRP). Changes may affect the performance of
location-based technology on your mobile device.
Certain Samsung mobile devices can also use an
Assisted Global Positioning System (AGPS), which
obtains information from the cellular network to
improve GPS performance. AGPS uses your wireless
service provider's network and therefore airtime, data
charges, and/or additional charges may apply in
accordance with your service plan. Contact your
wireless service provider for details.
14
Your Location
Location-based information includes information that
can be used to determine the approximate location of a
mobile device. Mobile devices which are connected to
a wireless network transmit location-based
information. Additionally, if you use applications that
require location-based information (e.g. driving
directions), such applications transmit location-based
information. The location-based information may be
shared with third-parties, including your wireless
service provider, applications providers, Samsung, and
other third-parties providing services.
Use of AGPS in Emergency Calls
When you make an emergency call, the cellular
network may activate AGPS technology in your mobile
device to tell the emergency responders your
approximate location.
AGPS has limitations and
Therefore:
•
Always tell the emergency responder your location to the
best of your ability; and
•
Remain on the mobile device for as long as the emergency
responder instructs you.
Health and Safety Information 15
might not work in your area
.
Navigation
Maps, directions, and other navigation-data, including
data relating to your current location, may contain
inaccurate or incomplete data, and circumstances can
and do change over time. In some areas, complete
information may not be available.
always visually confirm that the navigational instructions
are consistent with what you see before following them.
All users should pay attention to road conditions,
closures, traffic, and all other factors that may impact
safe driving or walking. Always obey posted road signs
Therefore, you should
Emergency Calls
This mobile device, like any wireless mobile device,
operates using radio signals, wireless and landline
networks, as well as user-programmed functions,
which cannot guarantee connection in all conditions,
areas, or circumstances.
Therefore, you should never rely solely on any wireless
mobile device for essential communications (medical
emergencies, for example). Before traveling in remote
or underdeveloped areas, plan an alternate method of
contacting emergency services personnel. Remember,
16
.
to make or receive any calls, the mobile device must be
switched on and in a service area with adequate signal
strength.
Emergency calls may not be possible on all wireless
mobile device networks or when certain network
services and/or mobile device features are in use.
Check with local service providers. If certain features
are in use (call blocking, for example), you may first
need to deactivate those features before you can make
an emergency call. Consult your User Manual and your
local cellular service provider. When making an
emergency call, remember to give all the necessary
information as accurately as possible. Remember that
your mobile device may be the only means of
communication at the scene of an accident; do not cut
off the call until given permission to do so.
To make an emergency call:
1. If the mobile device is not on, switch it on.
2. Open your phone dialer.
3. Enter the emergency number for your present
location (for example, 911 or other official
emergency number), then tap Call/Send.
Emergency numbers vary by location.
Health and Safety Information 17
FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices
The U.S. Federal Communications Commission (FCC)
has established requirements for digital wireless
mobile devices to be compatible with hearing aids and
other assistive hearing devices.
When individuals employing some assistive hearing
devices (hearing aids and cochlear implants) use
wireless mobile devices, they may detect a buzzing,
humming, or whining noise. Some hearing devices are
more immune than others to this interference noise,
and mobile devices also vary in the amount of
interference they generate.
The wireless telephone industry has developed a rating
system for wireless mobile devices to assist hearing
device users find mobile devices that may be
compatible with their hearing devices. Not all mobile
devices have been rated. Mobile devices that are rated
have the rating on their box or a label located on the
box.
The ratings are not guarantees. Results will vary
depending on the user's hearing device and hearing
loss. If your hearing device happens to be vulnerable to
18
interference, you may not be able to use a rated mobile
device successfully. Trying out the mobile device with
your hearing device is the best way to evaluate it for
your personal needs.
M-Ratings
: Wireless mobile devices rated M3 or M4
meet FCC requirements and are likely to generate less
interference to hearing devices than mobile devices
that are not labeled. M4 is the better/higher of the two
ratings. M-ratings refer to enabling acoustic coupling
with hearing aids that do not operate in telecoil mode.
T-Ratings
: Mobile devices rated T3 or T4 meet FCC
requirements and are likely to generate less
interference to hearing devices than mobile devices
that are not labeled. T4 is the better/higher of the two
ratings. T-ratings refer to enabling inductive coupling
with hearing aids operating in telecoil mode.
Hearing devices may also be rated. Your hearing aid
manufacturer or hearing health professional may help
you find this rating. Higher ratings mean that the
hearing device is relatively immune to interference
noise.
Under the current industry standard, American National
Standards Institute (ANSI) C63.19, the hearing aid and
wireless mobile device rating values are added
Health and Safety Information 19
together to indicate how usable they are together. For
M3 + M2 = 5
T3 + T2 = 5
example, if a hearing aid meets the M2 level rating and
the wireless mobile device meets the M3 level rating,
the sum of the two values equals M5.
Under the standard, this should provide the hearing aid
user with normal use while using the hearing aid with
the particular wireless mobile device. A sum of 6 or
more would indicate excellent performance.
However, these are not guarantees that all users will be
satisfied. T ratings work similarly.
The HAC rating and measurement procedure are
described in the American National Standards Institute
(ANSI) C63.19 standard.
20
HAC for Newer Technologies
This device has been tested and rated for use with
hearing aids for some of the wireless technologies that
it uses. However, there may be some newer wireless
technologies used in this device that have not been
tested yet for use with hearing aids.
It is important to try the different features of this device
thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you
hear any interfering noise. Consult your service
provider or the manufacturer of this device for
information on hearing aid compatibility. If you have
questions about return or exchange policies, consult
your service provider or device retailer.
Health and Safety Information 21
Caution! Some applications or prolonged usage may
increase device temperature.
contact with a device that is hot to the touch
may produce skin discomfort or redness, or
low-temperature burns. If the device feels hot
to the touch, discontinue use and close all
applications or turn off the device until it cools.
Always ensure that the device has adequate
ventilation and air flow. Covering the device
with bedding, your body, thick clothing or any
other materials that significantly affect air flow
may affect the performance of the device and
poses a possible risk of fire or explosion, which
could lead to serious bodily injuries or damage
to property.
22
Prolonged skin
Restricting Children's Access to Your Mobile Device
Your mobile device is not a toy. Do not allow children
under the age of 3 to play with it because they could
hurt themselves or others or damage the mobile
device. If parents choose to allow children 3 or older to
use the device, they should make sure that there is
adequate supervision of children while using the
mobile device to guard against damage to the device
and use of services that may increase wireless or other
charges.
Parental control settings should be enabled to ensure
that children do not have access to services or content
not approved by the parent. Routinely check this mobile
device to ensure that the device is working properly
and is safe for children to use.
Health and Safety Information 23
Section 2: Online Legal Information
SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”)
warrants that SAMSUNG’s devices and accessories
(“Products”) are free from defects in material and
workmanship under normal use and service.
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
End User License Agreement for Software (EULA)
The EULA for this device can be found:
Online at:
www.samsung.com/us/Legal/SamsungLegal-EULA4
24
Health/Safety and Standard Limited Warranty Guide (Terms & Conditions of Sale)
The online version of the Health/Safety and Warranty
guide for your device can be found at:
English:
www.samsung.com/us/Legal/Phone-
HSGuide
Spanish:
www.samsung.com/us/Legal/Phone-
HSGuide-SP
Procedures for Dispute Resolution/ 30-day Arbitration and Opt-Out Policy
ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY
FROM THIS LIMITED WARRANTY OR THE SALE,
CONDITION OR PERFORMANCE OF THE PRODUCTS
SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL
AND BINDING ARBITRATION, AND NOT BY A COURT OR
JURY.
ANY SUCH DISPUTE SHALL NOT BE COMBINED OR
CONSOLIDATED WITH A DISPUTE INVOLVING ANY
OTHER PERSON’S OR ENTITY’S PRODUCT OR CLAIM,
AND SPECIFICALLY, WITHOUT LIMITATION OF THE
Online Legal Information 25
FOREGOING, SHALL NOT UNDER ANY CIRCUMSTANCES
PROCEED AS PART OF A CLASS ACTION. THE
ARBITRATION SHALL BE CONDUCTED BEFORE A
SINGLE ARBITRATOR, WHOSE AWARD MAY NOT
EXCEED, IN FORM OR AMOUNT, THE RELIEF ALLOWED
BY THE APPLICABLE LAW. The arbitration shall be
conducted according to the American Arbitration
Association (AAA) Commercial Arbitration Rules
applicable to consumer disputes. The AAA Rules are
available online at
1-800-778-7879. This arbitration provision is entered
pursuant to the Federal Arbitration Act. The laws of the
State of Texas, without reference to its choice of laws
principles, shall govern the interpretation of the Limited
Warranty and all disputes that are subject to this
arbitration provision. The arbitrator shall decide all
issues of interpretation and application of this
arbitration provision and the Limited Warranty.
For any arbitration in which your total damage claims,
exclusive of attorney fees and expert witness fees, are
$5,000.00 or less (“Small Claim”), the arbitrator may, if
you prevail, award your reasonable attorney fees,
expert witness fees and costs as part of any award, but
may not grant SAMSUNG its attorney fees, expert
witness fees or costs unless it is determined that the
26
adr.org
or by calling the AAA at
claim was brought in bad faith. In a Small Claim case,
you shall be required to pay no more than half of the
total administrative, facility and arbitrator fees, or
$50.00 of such fees, whichever is less, and SAMSUNG
shall pay the remainder of such fees. Administrative,
facility and arbitrator fees for arbitrations in which your
total damage claims, exclusive of attorney fees and
expert witness fees, exceed $5,000.00 (“Large Claim”)
shall be determined according to AAA rules. In a Large
Claim case, the arbitrator may grant to the prevailing
party, or apportion among the parties, reasonable
attorney fees, expert witness fees and costs. Judgment
may be entered on the arbitrator’s award in any court
of competent jurisdiction.
This arbitration provision also applies to claims against
SAMSUNG’s employees, representatives and affiliates if
any such claim arises from the Product’s sale, condition
or performance.
You may opt out of this dispute resolution procedure by
providing notice to SAMSUNG no later than 30 calendar
days from the date of the first consumer purchaser’s
purchase of the Product. To opt out, you must send notice
by e-mail to optout@sea.samsung.com, with the subject
line: “Arbitration Opt Out.” You must include in the opt out
e-mail (a) your name and address; (b) the date on which
Online Legal Information 27
the Product was purchased; (c) the Product model name
or model number; and (d) the IMEI or MEID or Serial
Number, as applicable, if you have it (the IMEI or MEID or
Serial Number can be found (i) on the Product box; (ii) on
the Product information screen, which can be found
under “Settings;” (iii) on a label on the back of the
Product beneath the battery, if the battery is removable;
and (iv) on the outside of the Product if the battery is not
removable). Alternatively, you may opt out by calling
1-800-SAMSUNG (726-7864) no later than 30 calendar
days from the date of the first consumer purchaser’s
purchase of the Product and providing the same
information. These are the only two forms of notice that
will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the
benefits of the Limited Warranty.
Severability
If any portion of this Limited Warranty is held to be
illegal or unenforceable, such partial illegality or
unenforceability shall not affect the enforceability of the
remainder of the Limited Warranty. [013016]
28
Section 3: Samsung Product Registration
Samsung Product Registration 29
Index
C
Commercial Mobile Alerting System (CMAS) 11
E
Emergency Calls 16
EULA
24
F
FCC Hearing Aid Compatibility (HAC) Regulations for
Wireless Devices
GPS & AGPS 14
Health and Safety Information 3
Online Legal Information 24
Personal Localized Alerting Network (PLAN) 11
Restricting Children’s Access to Your Mobile Device
23
30
18
G
H
O
P
R
S
Samsung Mobile Products and Recycling 11
Specific Absorption Rate (SAR) Certification
Information
Standard Limited Warranty
6
25
T
Terms & Conditions of Sale 25
31
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