How it Works
Samsung
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SM-G900PZWEVMU
User Manual
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User Manual
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Samsung SM-G900PZWEVMU User Manual

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User Guide
[UG template version 15a]
[VMU+_Samsung_SM-G900P_UM_Eng_022515_R4]

Table of Contents

About the User Guide ........................................................................................................................... 1
Before Using Your Phone ............................................................................................................. 1
Descriptions in the User Guide ..................................................................................................... 1
Screenshots and Key Labels ........................................................................................................ 1
Other Notations ............................................................................................................................. 1
Phone Layout ........................................................................................................................................ 2
SIM Card ............................................................................................................................................... 4
Handling SIM Card ........................................................................................................................ 4
Insert SIM Card ............................................................................................................................. 5
SD Card ................................................................................................................................................ 7
Insert SD Card .............................................................................................................................. 8
Unmount the SD Card ................................................................................................................... 9
Remove SD Card ........................................................................................................................ 10
Format SD Card .......................................................................................................................... 12
Battery Use ......................................................................................................................................... 14
Insert the Battery ......................................................................................................................... 14
Remove the Battery .................................................................................................................... 16
Charge the Battery ...................................................................................................................... 17
Turn Your Phone On and Off .............................................................................................................. 19
Use the Touchscreen .......................................................................................................................... 21
Activation and Service ........................................................................................................................ 24
Complete the Setup Screens .............................................................................................................. 27
Basics .................................................................................................................................................. 33
Home Screen and Applications (Apps) List ................................................................................ 33
Select Options and Navigate Screens ........................................................................................ 33
Menu Operations ........................................................................................................................ 33
Phone Settings Menu .................................................................................................................. 34
Portrait and Landscape Screen Orientation ................................................................................ 35
Capture Screenshots .................................................................................................................. 35
TOC i
Applications ......................................................................................................................................... 36
Launch Applications .................................................................................................................... 36
Apps List ..................................................................................................................................... 36
Phone Number .................................................................................................................................... 40
Airplane Mode ..................................................................................................................................... 41
Enter Text ............................................................................................................................................ 43
Touchscreen Keyboards ............................................................................................................. 43
Samsung Keyboard .................................................................................................................... 43
Google Voice Typing ................................................................................................................... 44
Swype ......................................................................................................................................... 45
Tips for Editing Text .................................................................................................................... 46
Google Account ................................................................................................................................... 46
Create a Google Account ............................................................................................................ 46
Sign In to Your Google Account ................................................................................................. 52
Google Play Store ............................................................................................................................... 55
Find and Install an App ............................................................................................................... 55
Request a Refund for a Paid App ............................................................................................... 57
Update an App ............................................................................................................................ 57
Uninstall an App .......................................................................................................................... 60
Get Help with Google Play .......................................................................................................... 62
Lock and Unlock Your Screen ............................................................................................................ 63
Update Your Phone............................................................................................................................. 64
Update Your Phone Software ..................................................................................................... 64
Update Your Profile ..................................................................................................................... 68
Update Your PRL ........................................................................................................................ 69
Home Screen Basics........................................................................................................................... 70
Home Screen Layout .................................................................................................................. 70
Extended Home Screens ............................................................................................................ 72
Status Bar ........................................................................................................................................... 73
Notifications Panel .............................................................................................................................. 75
Multi Window ....................................................................................................................................... 76
Customize the Home Screen .............................................................................................................. 78
Change the Wallpaper ................................................................................................................ 78
Add Shortcuts to the Home Screen ............................................................................................ 80
TOC ii
Add Widgets to the Home Screen .............................................................................................. 81
Add Folders to the Home Screen ............................................................................................... 82
Place and Answer Calls ...................................................................................................................... 83
Call Using the Phone Dialer ........................................................................................................ 84
Answer Phone Calls .................................................................................................................... 86
In-Call Screen Layout and Operations ........................................................................................ 89
Place Calls from Contacts/Call Logs ................................................................................................... 91
Place a Call from Contacts ......................................................................................................... 91
Call from Call Logs ...................................................................................................................... 93
Optional Services ................................................................................................................................ 95
Voicemail Setup .......................................................................................................................... 95
Caller ID Blocking ....................................................................................................................... 96
Call Waiting ................................................................................................................................. 97
Call Forwarding ........................................................................................................................... 98
Access Call Settings ........................................................................................................................... 99
Contacts ............................................................................................................................................ 101
Add a Contact ........................................................................................................................... 101
Check Contacts ......................................................................................................................... 105
Contacts Screen Layout ............................................................................................................ 106
Edit a Contact ........................................................................................................................... 107
Delete a Contact ....................................................................................................................... 109
Share a Contact ........................................................................................................................ 111
Import Contacts ................................................................................................................................. 113
Back Up Contacts ............................................................................................................................. 115
Text and Multimedia Messaging ....................................................................................................... 117
Send a Text Message ............................................................................................................... 117
Send a Multimedia Message (MMS) ......................................................................................... 119
Save and Resume a Draft Message ......................................................................................... 124
New Messages Notification ....................................................................................................... 124
Manage Message Conversations ............................................................................................. 125
Text and MMS Options ............................................................................................................. 129
Create and Send Gmail .................................................................................................................... 131
Check Received Gmail Messages .................................................................................................... 133
TOC iii
Open New Gmail Messages ..................................................................................................... 133
Open Gmail Messages ............................................................................................................. 134
Manage Gmail Messages ................................................................................................................. 135
Use Gmail Labels ...................................................................................................................... 135
Archive Gmail Threads ............................................................................................................. 136
Mute Gmail Threads ................................................................................................................. 137
Delete Gmail Threads ............................................................................................................... 138
Search Gmail Messages ........................................................................................................... 139
Report Spam or Phishing Gmail ............................................................................................... 140
Add Another Google (Gmail) Account ...................................................................................... 141
Switching between Gmail Accounts .......................................................................................... 143
Email ................................................................................................................................................. 145
Set Up an Email Account .......................................................................................................... 145
Add an Email Account ............................................................................................................... 146
Add an Exchange ActiveSync Account ..................................................................................... 150
Compose and Send Email ........................................................................................................ 152
Open New Email Messages ...................................................................................................... 153
Open Email Messages .............................................................................................................. 154
Delete an Email Account ........................................................................................................... 155
Manage Your Email Inbox ......................................................................................................... 157
Exchange ActiveSync Email Features ...................................................................................... 158
Data Services General Information (LTE and 3G Networks) ............................................................ 159
4G LTE ...................................................................................................................................... 159
Data Connection Status and Indicators .................................................................................... 161
Internet Browser ................................................................................................................................ 161
Use the Browser ....................................................................................................................... 162
Add a Bookmark ....................................................................................................................... 163
View Browser History ................................................................................................................ 165
Open New Browser Windows ................................................................................................... 166
Browser Settings ....................................................................................................................... 168
Chrome Browser ............................................................................................................................... 169
Take Pictures and Record Videos .................................................................................................... 171
Take a Picture ........................................................................................................................... 172
Viewfinder Screen ..................................................................................................................... 173
TOC iv
Record Videos .......................................................................................................................... 174
View Pictures and Videos ................................................................................................................. 175
Edit Pictures ...................................................................................................................................... 177
Share Pictures and Videos ............................................................................................................... 181
Send Pictures or Videos by Email ............................................................................................ 181
Send a Picture or Video by Multimedia Message ..................................................................... 183
Send Pictures or Videos Using Bluetooth ................................................................................. 185
Share Videos on YouTube ........................................................................................................ 187
Camera Settings ............................................................................................................................... 189
Switch Cameras ........................................................................................................................ 189
Set Camera Settings ................................................................................................................. 190
Calculator .......................................................................................................................................... 191
Calendar ............................................................................................................................................ 193
Add an Event to the Calendar ................................................................................................... 193
View Calendar Events ............................................................................................................... 195
Sync Calendars ......................................................................................................................... 196
Synchronize an Exchange ActiveSync Calendar ...................................................................... 198
Clock ................................................................................................................................................. 198
Set Alarms ................................................................................................................................. 199
World Clock ............................................................................................................................... 201
Stopwatch ................................................................................................................................. 202
Timer ......................................................................................................................................... 203
Dropbox ............................................................................................................................................. 204
Flipboard ........................................................................................................................................... 204
GALAXY Apps ................................................................................................................................... 204
Gallery ............................................................................................................................................... 204
View Photos and Videos ........................................................................................................... 206
Working with Photos ................................................................................................................. 208
Share Photos and Videos ......................................................................................................... 209
Google Drive ..................................................................................................................................... 210
Google Play Books ............................................................................................................................ 210
Google Play Games .......................................................................................................................... 211
Google Maps ..................................................................................................................................... 211
Google Play Movies & TV ................................................................................................................. 213
TOC v
Google Play Music ............................................................................................................................ 213
Google Play Newsstand .................................................................................................................... 216
Google Search .................................................................................................................................. 217
Use Google Search ................................................................................................................... 217
Use Google Voice Search ......................................................................................................... 218
Google Wallet .................................................................................................................................... 219
Memo ................................................................................................................................................ 220
Music (App) ....................................................................................................................................... 221
My Files ............................................................................................................................................. 225
NextRadio ......................................................................................................................................... 226
POLARIS Office 5 ............................................................................................................................. 226
S Health ............................................................................................................................................ 227
S Voice .............................................................................................................................................. 229
Smart Remote ................................................................................................................................... 229
Configure Smart Remote .......................................................................................................... 229
Customize Your Smart Remote ................................................................................................ 230
Use Your Smart Remote to Control Your TV ............................................................................ 230
Hangouts ........................................................................................................................................... 231
Video ................................................................................................................................................. 233
Voice Recorder ................................................................................................................................. 233
Uber .................................................................................................................................................. 235
YouTube ............................................................................................................................................ 236
Transfer Files between Your Phone and a Computer ...................................................................... 238
Wi-Fi .................................................................................................................................................. 241
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 241
Wi-Fi Settings ............................................................................................................................ 243
Remove a Wi-Fi Network .......................................................................................................... 244
Wi-Fi Direct ............................................................................................................................... 245
Hotspot .............................................................................................................................................. 247
Bluetooth ........................................................................................................................................... 249
Bluetooth Information ................................................................................................................ 249
Enable the Bluetooth Feature ................................................................................................... 250
Pair Bluetooth Devices .............................................................................................................. 252
Connect to a Paired Bluetooth Device ...................................................................................... 254
TOC vi
Share Information Using Bluetooth ........................................................................................... 255
Basic Settings ................................................................................................................................... 259
Search Settings ......................................................................................................................... 262
Settings Options ........................................................................................................................ 262
TTY Mode ................................................................................................................................. 263
Wi-Fi Settings .................................................................................................................................... 265
Hotspot Settings ................................................................................................................................ 269
Bluetooth Settings ............................................................................................................................. 271
USB Tethering .......................................................................................................................... 273
Bluetooth Tethering ................................................................................................................... 274
Airplane Mode ................................................................................................................................... 275
Data Usage Settings ......................................................................................................................... 276
Location Settings ............................................................................................................................... 278
More Networks Settings .................................................................................................................... 281
Default Messaging App Settings ............................................................................................... 282
Mobile Networks Settings ......................................................................................................... 283
Virtual Private Networks (VPN) ................................................................................................. 284
NFC Settings ..................................................................................................................................... 293
Turn NFC On or Off .................................................................................................................. 293
Android Beam Settings ............................................................................................................. 294
S Beam Settings ....................................................................................................................... 295
Tap and Pay .............................................................................................................................. 297
Nearby Devices ................................................................................................................................. 299
Printing .............................................................................................................................................. 301
Screen Mirroring ................................................................................................................................ 303
MirrorLink .......................................................................................................................................... 304
Sounds and Notifications Settings .................................................................................................... 305
Display Settings ................................................................................................................................ 308
Wallpaper Settings ............................................................................................................................ 310
Lock Screen Settings ........................................................................................................................ 311
Screen Lock .............................................................................................................................. 311
Disable the Screen Lock ........................................................................................................... 317
Lock Screen Options ................................................................................................................. 318
Multi Window Settings ....................................................................................................................... 320
TOC vii
Notification Panel Settings ................................................................................................................ 321
Toolbox ............................................................................................................................................. 322
One-handed Operation ..................................................................................................................... 323
Easy Mode ........................................................................................................................................ 324
Accessibility Settings......................................................................................................................... 325
Private Mode ..................................................................................................................................... 329
Finger Scanner .................................................................................................................................. 330
Motions and Gestures ....................................................................................................................... 331
Air View ............................................................................................................................................. 332
Accounts ........................................................................................................................................... 333
Cloud Settings ................................................................................................................................... 335
Backup and Reset ............................................................................................................................. 336
Language and Input Settings ............................................................................................................ 339
Date and Time Settings .................................................................................................................... 343
Safety Assistance .............................................................................................................................. 345
Accessories ....................................................................................................................................... 346
Battery Settings ................................................................................................................................. 347
Power Saving Settings ...................................................................................................................... 348
Storage Settings ................................................................................................................................ 350
microSD Card ........................................................................................................................... 352
Security Settings ............................................................................................................................... 356
Help ................................................................................................................................................... 358
Activate This Device .......................................................................................................................... 358
System Update .................................................................................................................................. 359
About Device ..................................................................................................................................... 360
Application Manager ......................................................................................................................... 362
Default Applications .......................................................................................................................... 363
Home Settings .......................................................................................................................... 364
Calendar Settings .............................................................................................................................. 365
Call Settings ...................................................................................................................................... 366
Contacts Settings .............................................................................................................................. 368
Email Settings ................................................................................................................................... 369
Gallery Settings ................................................................................................................................. 373
Internet Settings ................................................................................................................................ 374
Messages Settings ............................................................................................................................ 377
TOC viii
S Voice Settings ................................................................................................................................ 379
Copyright Information ........................................................................................................................ 381
Troubleshooting ................................................................................................................................ 382
Virgin Mobile Account Information and Help ..................................................................................... 383
TOC ix

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new Galaxy S5. The following topics explain how best to use this guide to get the most out of your phone.

Before Using Your Phone

Read Get Started and Basic Operations thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's Home screen, which is displayed by pressing the
Home Key . Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.

Other Notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” A microSD™ or microSDHC™ card is referred to as an “SD Card” or a “memory card.”
Introduction 1

Get Started

Part
Description
Earpiece
Lets you hear the caller and automated prompts.
Proximity and Light Sensor
Detects how close an object is to the surface of the screen. This is typically used to detect when your face is pressed up against the screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks the keypad to prevent accidental key presses.
Front Camera
Takes pictures and records videos while facing the screen, and allows you to video conference.
Power/Lock Key
Lets you turn the phone on or off or turn the screen on or off, or switch your phone to silent mode, vibration mode, or airplane mode.
The following topics give you all the information you need to set up your phone and wireless service the first time.

Phone Layout

The following illustration outlines your phone’s primary external features and buttons.
Get Started 2
Part
Description
Back Key
Lets you return to the previous screen, or close a dialog box, options menu, the Notification panel, or onscreen keyboard.
Home Key
Returns you to the Home screen. Press and hold to open Google Search/Google Now.
Recent Apps Key
Access recently used apps.
Touchscreen
Displays all the information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one­tap access to all of your features and applications.
Volume Key
Allows you to adjust the ringtone or media volume or adjust the voice volume during a call.
LED Indicator
The LED indicator blinks or glows when charging, to indicate low battery, to announce new notifications, and when voice recording.
Microphones
Transmits your voice for phone calls or records your voice or ambient sounds for voice recordings and videos.
Infrared Transmitter
Allows you to control other devices, such as a TV.
Heart Rate Sensor
Measures your heart rate when you hold your finger over the sensor, for use with apps like S Health®.
USB Charger/Accessory Port
Allows you to connect the phone charger or the USB cable (included).
Speaker
Lets you hear the different ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode.
Flash
Helps illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video.
Camera
Lets you take pictures and videos.
3.5mm Headset Jack
Allows you to plug in either the stereo headset for convenient, hands­free conversations.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 3

SIM Card

The SIM card contains your customer information.

Handling SIM Card

Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM Card in another-brand IC card reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM Card.
● See instructions included with SIM Card for handling.
● SIM Card is the property of the company.
● SIM Card is replaceable (at cost) in case of loss/damage.
● Return SIM Card to the company when cancelling subscription.
● Returned SIM Cards are recycled for environmental purposes.
● Note that SIM Card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM Card. The
company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM Card or phone (SIM Card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM Card.
Get Started 4

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM card.
1. Remove the back cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
3. Insert SIM card.
Insert gently with gold IC chip facing downward.
Get Started 5
4. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
5. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Important: Before closing the cover, check to see if there is any foreign substance such as dust or sand between the rubber on the back of the cover and the sealing area.
Note: Water-resistant and dustproof based on IP67 rating, which tests submersion up to 1 meter for up to 30 minutes. Not shockproof. Covers must be tightly closed.
Maintaining Water and Dust Resistance
This device is rated IP67 using the Ingress Protection rating system. The dust rating is 6 (highest level of protection) and the water resistance rating is 7 (water resistant up to 1 meter for up to 30 minutes). Despite this classification, your device is not impervious to water damage in any situation. It is important that all compartments are closed tightly.
Follow these tips carefully to prevent damage to the device.
● Whenever your device gets wet, dry it thoroughly with a clean, soft cloth.
● Do not expose the device to salt water or ionized water, or to water over 1 meter deep for more
than 30 minutes. If your device is exposed to salt water, wash the device with fresh water then dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block the microphone, earpiece, and speaker.
Get Started 6
● When drying off your device, be sure to pat the earpiece (top front of phone), microphone (bottom of phone), and speaker (rear of phone) with a clean, soft cloth to remove as much water as possible.
● When making a call immediately after your device is wet, the microphone may have water in it which may lower the volume that the other person will hear. After drying off the device, allow the device to air-dry before making a call.
● The back and USB/Accessory Port covers may be loosened slightly if the device is dropped or receives an impact. Ensure that all the covers are properly aligned and tightly closed. Otherwise, they may not provide protection from water and dust.
● Always keep the USB/Accessory Port cover clean and be careful to avoid damaging it.
Note: The touch screen may not be active in water.

SD Card

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 64 GB. Some cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on SD Card can become lost or changed accidently or as a result of damage. It is recommended that you keep a separate copy of important data. The company is not responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove Battery while reading or writing data. Battery Level: A low battery charge may prevent reading/writing to SD Card. Handling SD Card: Use/store SD Cards away from the reach of infants. May cause choking if
swallowed.
Get Started 7

Insert SD Card

Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before inserting or removing an SD card.
1. Remove the back cover.
Lift gently in the direction shown.
2. Insert SD card.
Insert SD Card all the way gently without bending and with terminals facing down.  Insert only SD Cards.
Get Started 8
3. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.

Unmount the SD Card

Always unmount the SD card before removing it from your phone.
1. From home, tap Apps > Settings > Storage.
Get Started 9
2. Tap Unmount SD Card > OK.
The menu option name changes from Unmount SD Card to Mount SD Card. The card is
now unmounted.

Remove SD Card

Follow these instructions to remove an SD card. Always power the phone off before inserting or removing an SD card.
1. Remove the back cover.
Lift gently in the direction shown.
Get Started 10
2. Remove SD card.
3. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 11

Format SD Card

When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps > Settings > Storage.
2. Tap Format SD Card.
Get Started 12
3. Tap Format SD Card again.
4. Tap Delete all to confirm.
All data on the SD card is erased, and the card is formatted for use on your phone.
Get Started 13

Battery Use

The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety. Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery. Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.

Insert the Battery

Follow these instructions to insert your phone’s battery safely and properly.
1. Remove the back cover.
Lift gently in the direction shown.
Get Started 14
2. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
3. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 15

Remove the Battery

Follow these instructions to remove your phone’s battery. Always power the phone off before removing
the battery.
1. Remove the back cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
Get Started 16
3. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included Charging Head or via a USB connection on your computer.
Charge Using the Charging Head
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet. The LED indicator illuminates when charging starts. The light goes off when the battery is
fully charged. Fully charging a battery may take up to three hours.
4. After charging, disconnect the phone from the charger. Unplug the charging head from the outlet, and remove the USB cable from the phone and the AC adapter.
Get Started 17
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB Charger/Accessory port on the bottom of your phone.
2. Insert the large end of the USB cable into a USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.
Note: Your phone supports USB 3.0 and USB 2.0, and includes a USB 3.0 cable for higher data transfer speeds when connected to another USB 3.0 device. You can also use USB 2.0 cables (not included) to charge and connect your phone.
Get Started 18

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power/Lock Key.
Your phone will power on. Depending on the settings, you may see the Lock screen. See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activation and Service for more information.
Get Started 19
Turn Your Phone Off
1. Press and hold the Power/Lock Key to open the phone options menu.
2. Tap Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Get Started 20

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap or Touch
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Get Started 21
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Get Started 22
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Touchscreen Keyboards for more details.
Note: The Auto-rotate check box needs to be selected for the screen orientation to automatically change. From home, tap Apps > Settings > Display and wallpaper > Screen rotation.
Tip: You can also access the screen rotation setting from the Notification panel. Pull down the Status bar and tap Screen rotation to select or deselect the option.
Get Started 23
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)

Activation and Service

Before using your phone, you must set up an account with Virgin Mobile.
Starter Kit
A Starter Kit (sold separately) is needed to activate each new line of service. So if you’re activating a new
phone for yourself, you’ll need a Starter Kit for your phone PLUS a Starter Kit for each additional new line you want to add to your account.
The Starter Kit only activates the phone and does not provide monthly service. You’ll need to pick a plan
and Top-Up for monthly service. If you are swapping/upgrading your phone on an existing Single Line or Multi-line Data Share plan, you
do not need a Starter Kit. Call us at 844-326-1261 to change phones.
Helpful Tips Before You Get Started
● To create a new account with multiple lines, in the activation process select CREATE NEW ACCOUNT for the first phone only. For each additional line you want to add to the account, select ADD TO EXISTING ACCOUNT.
● When picking a plan, remember to select the plan that represents the number of lines that you want to add to the account.
● If you start out on a Single Line plan and decide to add lines to your account sometime in the future, your plan will adjust to meet your incremental needs.
Get Started 24
Set Up Your Account
Once your phone is activated, you can set up your account. Your Virgin Mobile app should start automatically, but you can access it at any time by tapping Virgin Mobile from the phone’s
home screen.
Create a New Account
1. From home, tap Virgin Mobile .
2. After reviewing and accepting the Terms & Conditions, tap CREATE NEW ACCOUNT.
3. Enter your Activation Card PIN from your Starter Kit.
Note: You will need an Activation Card PIN when creating an account with a new phone.
4. Follow the easy onscreen instructions to complete your account setup, and then add any additional lines.
Add This Phone to an Existing Account
You’ll need the account holder’s email and password to add this phone to an existing account.
1. From home, tap Virgin Mobile .
2. After reviewing and accepting the Terms & Conditions, tap Add to Existing Account and enter your Starter Kit Activation Card PIN – you’ll need a Starter Kit for each new line you want to add to your account.
3. Follow the easy onscreen instructions to complete your phone setup and repeat these steps for each additional line you are adding.
Establish Your Number
When prompted, choose one of the following:
● Use the phone’s existing phone number.
● Request a new phone number in your area code.
● Transfer your previous phone number to this phone.
To transfer your previous phone number, you’ll need the following handy:
● Username and password from your previous carrier.
● A copy of a recent bill that contains:
Account Number.  Billing Address.
Get Started 25
The last 4 digits of your Social Security number.
– or –
Tax ID on the account.
– or –
PIN number.
To start your transfer:
1. Select Transfer my number from another phone.
2. Ensure the information you entered is correct and matches how it appears on your latest bill.
3. Submit the transfer request.
4. You will be informed along the way about your transfer. This may take several hours.
Note: When requesting a different number, you may need to reset your phone once the transfer is complete.
To reset your phone:
1. From home, tap Phone > Keypad tab to display the phone keypad.
2. Tap to start the reset. Your phone will reboot a few times during this process.
Using Virgin Mobile
Learn More
After you have established your phone number, you will be presented with an onscreen tutorial. It will show you how easy it is to:
● Adjust your plan
● Manage devices on your account
● Use parental controls
Note: You can skip the tutorial and access it at any time by tapping in the upper right corner of the Virgin Mobile home screen.
Get Started 26
Manage Your Service
Tap Virgin Mobile on your phone's home screen at any time to:
● Top Up your account
● Change your plan
● Manage your devices
● Browse special offers
● View account history
Additional Information
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at:
virginmobileusa.com.

Complete the Setup Screens

The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your Virgin Mobile account.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice and tap I Agree to allow your phone to connect automatically to the best available data network, including Wi-Fi.
To turn Connections Optimizer off at any time, from home, tap Apps > Settings > More networks > Mobile networks > Connections optimizer and uncheck the box. See Connections
Optimizer for details.
Get Started 27
1. From the Welcome screen, select a language (if prompted) and tap START to get started.
To skip any section where permitted, tap NEXT.
Note: On the Welcome screen, there may also be an Accessibility button. If you are visually impaired or
hard of hearing, tap Accessibility to change the accessibility settings.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
Wi-Fi – If prompted, follow the prompts to sign in to an available Wi-Fi network. For secured
Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Get Started 28
End User License Agreement – Read this document carefully, and then tap I understand
and agree to the terms and conditions above. If you wish to send Samsung error data to help improve your phone, tap Yes. Tap NEXT to continue.
Tap & Go – Quickly copy Google accounts, backed up apps and data from an existing
Android device. Follow the instructions onscreen to transfer data from your existing Android device, or tap SKIP to skip this step.
Get Started 29
Add your account (Google) – A Google account provides you with a single account that can
be used for Google services, including Gmail, Play Store, and Hangouts. You can enter an existing Google account, create a new account, or skip this step. Each option is described below:
• Enter an existing Google account: If you have an existing Google account, tap Enter your email, enter the email address associated with your Google account (usually a Gmail account), and then tap NEXT.
• Create a new Google account: If you do not have a Google account, tap OR CREATE A NEW ACCOUNT. Follow the prompts to create an account user name and password.
• Skip entering or creating a Google account: If you skip entering or creating a Google account, you are prompted to enter your name to personalize your phone. Enter your name and tap NEXT.
Get Started 30
Google services – Select your Google services options and then tap NEXT.
Samsung account – Sign in to or create a new Samsung account for access to various
Samsung apps and services such as GALAXY Apps.
Note: If you entered or created a Google account earlier, then you have the option to sign in using your Google ID. If you skipped the Google account steps, then the Google ID option is not available on the Samsung account screen.
Get Started 31
Dropbox – Sign in to or create a new Dropbox account for access to cloud storage. If you do
not want to set up Dropbox, tap SKIP.
3. Enter a name for your device (optional), and then tap FINISH. Your setup is now complete. Follow the onscreen instructions to learn about basic tap menu navigation, view tutorials, or just get started.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play Store app, you must link your phone to a Google Account.
Get Started 32

Basic Operations

The following topics outline basic features and operations of your phone.

Basics

The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List

Most of your phone’s operations originate from the Home screen or the apps list.
For information about using the Home screen, see Home Screen Basics.

Select Options and Navigate Screens

Tap icons, onscreen keys, and other items to open or activate the assigned function.
■ Tap Back to return to the previous screen.

Menu Operations

You can display options menus using More options, any app-specific menu icon, or by tapping and holding a screen area, depending on your current app.
■ Tap More options to view available settings and options.
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Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Drag the Notification panel down and tap Settings .
For more information, see Settings.
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Portrait and Landscape Screen Orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
■ Not all screens will adjust for landscape orientation.
Note: Screen rotation needs to be enabled for the screen orientation to automatically change. From home, tap Apps > Settings > Display > Screen rotation.
Tip: You can also access the screen rotation setting from the Notification panel. Pull down the Status bar and tap Screen rotation to select or deselect the option.

Capture Screenshots

You can use your phone’s power and home keys to capture screenshots.
■ Press and hold the Power/Lock Key and Home Key at the same time to capture a screenshot of
the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps > Gallery .
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Applications

App
Function/Service
Amazon
Shop Amazon.com from your phone.
Calculator
Perform basic and advanced mathematical calculations.
Calendar
Use Calendar to create and manage events, meetings, and appointments, organize your time, and be reminded of important events.
Camera
Take pictures and record videos using the front and back cameras.
The following topics describe how to access the applications (apps) list and launch apps on your phone.

Launch Applications

All installed apps can be accessed and launched from the apps list.
1. From home, tap Apps .
The apps list opens.
2. Tap an app icon to launch the corresponding application. The application opens.

Apps List

The apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.
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App
Function/Service
Chrome
Browse the Internet using Google’s Chrome web browser.
Clock
Set alarms, view time in time zones around the world, use a stopwatch, set a timer, and use your phone as a desk clock.
Contacts
Store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google account, compatible email programs (including Exchange Server), and your Facebook friends.
Drive
Store, sync, and access your data across multiple devices with Google Drive’s cloud storage.
Dropbox
Bring your files with you when you're on the go, edit files in your Dropbox from your phone, upload photos and videos to Dropbox, and share your selected files freely with family and friends.
Email
Send and receive email from a variety of email service providers.
Flipboard
Access news stories, personal feeds and other related material. Flip through your Facebook newsfeed, tweets from your Twitter account, photos from friends and much more.
Gallery
View and edit pictures and watch videos that you’ve taken with your phone’s
camera or downloaded.
Gmail
Send and receive messages using Google’s Gmail service.
Google
Search the Internet using Google Search.
Google Settings
Use Google Settings to manage your Google apps and account settings.
Google+
Instant message with your friends. Set up Circles of friends, visit the Stream to get updates from your Circles, use Hangouts for fast messaging with everyone in your Circles, or use Instant Upload to automatically upload videos and photos to your own private album on Google+.
Hangouts
Instant message with your friends and family using Google Hangouts.
Help
View help topics for using your phone.
Internet
Browse the Internet using a full-featured browser.
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App
Function/Service
Maps
Use Google Maps to determine your current location with or without GPS, get driving and transit directions, and find phone numbers and addresses for local businesses.
Memo
Organize your life by creating, editing, and managing memos.
Messages
Send and receive text and multimedia messages.
Music
Use Music to browse your music library, play songs, and create playlists. You can also set songs as ringtones for incoming calls, or as alarm tones.
My Files
Manage your sounds, images, videos, Bluetooth files, Android files, and other data in one convenient location.
Next Radio
Listen to your favorite FM radio stations on the go with NextRadio. Tune in to any FM frequency in your area and listen to the radio without the hassle and cost of streaming music.
Phone
Make and receive phone calls.
Photos
View photos and videos on your phone, and sync them with your Google+ account.
Play Books
Discovering your favorite books and authors has never been easier. With Google Play Books, you can shop the world's largest selection of eBooks and read them anywhere you like.
Play Games
Google Play Games is the easiest way for you to discover new games, track achievements and scores, and play with friends around the world. It brings all of your gaming on Google Play together in a unified Android experience.
Play Movies & TV
Google Play Movies & TV allows you to watch movies and TV shows purchased on Google Play. You can stream instantly on your Android phone or download so you can watch from anywhere, even when you are not connected.
Play Music
Google Play Music lets you browse, shop, and play back songs purchased from the Google Play Store app, as well as songs you have loaded from your own music library. The music you choose is automatically stored in your Google Music library and instantly ready to play or download.
Play Newsstand
Discover your favorite newspapers and magazines in one app. Enjoy breaking news and in-depth articles featuring audio and video. From sports, business, cooking, entertainment, fashion and more in all in one place.
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App
Function/Service
Play Store
The Google Play Store app is the place to go to find new Android apps, games, movies, music, and books for your phone. Choose from a wide variety of free and paid apps ranging from productivity apps to games.
POLARIS Office 5
Polaris Office lets you open, create, and edit Word documents, PowerPoint presentations, Excel spreadsheets, and text files. Polaris Office can also open Adobe® PDF (Portable Document Format) files.
S Health
S Health™ is a wellness application that can help you manage your health. Set fitness goals, check your progress, and keep track of your overall health.
S Voice
S Voice™ is a voice recognition application you can use to activate a wide variety of functions on your phone.
Samsung Apps
Discover exciting new applications from the Samsung Apps store.
Settings
Configure settings and options on your phone.
Smart Remote
Use your phone to control your TV, Set-top box, DVR, Stereos, and other electronic devices.
Uber
Search and find transportation service using the Uber app. Request a ride and get picked up within minutes.
Video
View videos on your phone.
Virgin Mobile
Access your Virgin Mobile account.
Voice Recorder
Record voice memos and share them with others.
Voice Search
Search the Internet and your phone using voice commands.
Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the message you are looking for without having to listen to every voicemail message first.
YouTube
YouTube is a video sharing website where users can upload and share videos. The site is used to display a wide variety of user-generated video content, including movie and TV clips, music videos, video blogging, informational shorts, and other original videos.
Basic Operations 39

Phone Number

Follow the instructions below to display your phone’s wireless phone number.
1. From home, tap Apps > Settings > About device.
2. Tap Status.
You will see the number listed under My phone number.
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Airplane Mode

The following topics explain how to use your phone’s Airplane Mode settings. Airplane mode turns off all
functions that emit or receive signals, while leaving your phone on so you can use apps that don’t require
a signal or data. To turn on airplane mode:
1. Press and hold the Power/Lock Key to display the device options menu.
2. Tap Airplane mode > TURN ON.
Your phone is now in airplane mode. You will see the airplane mode icon in the Status
bar.
Tip: You can also access silent mode via the Notification panel. Drag the Status bar down to display the Notification panel, and then tap Airplane mode > TURN ON.
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To turn off airplane mode:
1. Press and hold the Power/Lock Key to display the device options menu.
2. Tap Airplane mode > TURN OFF.
Your phone’s wireless connection features are now restored.
Tip: You can also access silent mode via the Notification panel. Drag the Status bar down to display the Notification panel, and then tap Airplane mode > TURN OFF.
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Enter Text

You can type on your phone using one of the available touchscreen keyboards or Google voice typing.

Touchscreen Keyboards

Use the touchscreen Samsung keyboard for entering text (see Samsung Keyboard). The keyboard appear automatically onscreen when you tap a text entry field, and can be used in either portrait or landscape mode. Use the Google Voice typing option to enter text using your voice (see Google Voice
Typing for details). Use the Swype keyboard to enter text by sliding your finger between letters (see Swype).

Samsung Keyboard

The Samsung keyboard offers a traditional QWERTY keyboard setup for entering text by tapping keys (like on a computer), along with enhancements and options that allow you to enter text faster and more accurately, such as continuous key input, personalized usage dictionaries, and more.
Assigning the Samsung Keyboard for Text Entry
If you have multiple text input methods installed on your device, you can select the Samsung keyboard to be your default text input method from Settings, or you can choose it at any time while entering text.
Note: The Samsung keyboard is the default text input method on your phone. Additional keyboards and input methods are available for download at the Google Play Store. See Google Play Store.
From Settings:
■ From home, tap Apps > Settings > Language and input > Default, and then choose Samsung keyboard.
While entering text:
1. While entering text, drag down from the top of the screen to open the Notification panel.
2. Tap Select keyboard, and then choose Samsung keyboard.
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Use Samsung Keyboard to Enter Text
■ Tap keys to enter text. While entering text, use these options:
If you make a mistake, tap to delete incorrect characters. Touch and hold to delete a
whole word or field.
Tap to change the case of the text (the arrow will turn blue). Tap twice to switch to all
capitals (the key will turn blue).
Tap to switch to a symbols keyboard, to enter symbols. There are two symbol keyboards.
Touch and hold to switch to Google Voice typing to enter text by speaking. See Google
Voice Typing.
If you have more than one language selected in Samsung Keyboard settings, you can swipe
your finger over to switch between languages.
Configure Samsung Keyboard
■ From home, tap Apps > Settings > Language and input, and then tap beside Samsung keyboard.

Google Voice Typing

Google Voice typing uses Google voice recognition to convert speech to text.
Use Google Voice Typing to Enter Text
1. While entering text, drag down from the top of the screen to open the Notification panel, and then tap Select keyboard > Google voice typing.
– or –
Touch and hold from the Samsung keyboard or from the Swype keyboard.
2. Speak into the microphone and watch your text being entered onscreen.
3. If the text is incorrect, tap DELETE.
4. Once you have completed entering your text, tap . The onscreen keyboard will reappear.
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Note: Select a language from the menu at the top of the Listening area. Tap Add more languages to assign a new language via the Google voice typing menu. Removing the check mark from the Automatic field allows you to select additional languages.
Configure Google Voice Typing
■ From home, tap Apps > Settings > Language and input, and then tap beside Google voice typing.

Swype

Swype lets you enter words by tracing over the letters on the virtual QWERTY keyboard. Instead of tapping each key, use your finger to trace over each letter of a word. You can also tap letters to enter words.
Swype provides next-letter prediction and regional error correction, which can compensate for tapping the wrong keys.
Use Swype to Enter Text
1. From a screen where you can enter text, drag down from the top of the screen to open the Notification panel, and then tap Select keyboard > Swype.
2. Swipe your finger continuously over the letters to form a word. As you swipe over letters, words matching your pattern display at the top of the Swype keyboard. To enter a word, lift your finger, or tap a word at the top of the keyboard.
For example, slide your finger between t-h-i-s to enter the word “this”.
3. While entering text, use these options:
If you make a mistake, tap to delete a single character. Touch and hold to delete an
entire word or field.
By default, Swype starts with a capital at the beginning of text. Tap to start with a capital
letter, or tap twice to enter all capitals.
Tap to switch to a symbols keyboard, and then tap keys to enter symbols.
Basic Operations 45
Configure Swype
■ From home, tap Apps > Settings > Language and input > Swype. – or –
From the Swype keyboard, touch and hold .

Tips for Editing Text

Your phone gives you many options to make entering text easier, including copying, cutting, and pasting text, using voice-to-text input, customizing the user dictionary, using predictive text, and more.
● Select all: Highlights all the text in the field.
● Cut: Removes the selected text and saves it to the clipboard.
● Copy: Copies the selected text to the clipboard.
● Paste: Insert the last copied or cut text into the current field.

Google Account

You will need a Google Account to access several phone features such as Gmail, Google Maps, Hangouts, and the Google Play applications. Before you are able to access Google applications, you must enter your account information. These applications sync between your phone and your online Google Account.
Google Account Cautions
Be sure not to forget your Google Account ID or password.

Create a Google Account

If you do not already have a Google Account, you can create one online or by using your phone.
Note: You can also create and sign into your Google/Gmail account through your phone’s Setup
application. Note: Although you need a Gmail account to use certain features of your phone, such as Google Play,
you do not need to use Gmail as the default account for your phone.
Create a Google Account Online
1. From a computer, launch a Web browser and navigate to google.com.
2. On the main page, click Existing or New.
3. Follow the onscreen prompts to create your free account.
4. Look for an email from Google in the email box you provided, and respond to the email to confirm and activate your new account.
Basic Operations 46
Create a Google Account Using Your Phone
1. From home, tap Apps > Settings > Accounts > Add account.
2. Tap Google and then tap OR CREATE A NEW ACCOUNT.
Basic Operations 47
3. Enter your First name and Last name, and then tap NEXT.
4. Enter a desired Username, and then tap NEXT.
Basic Operations 48
5. When prompted, enter and reenter a password.
6. Enter a phone number to help you get back into your Google account in case you forget your password, and then tap NEXT. You can skip this step by tapping REMIND ME LATER.
Note: When setting up a new Google Account, either on your phone or online, you will be prompted to add a secondary email address. Enter a second Gmail address or any other email address from which you currently send and receive email. This address is used to authenticate your account should you ever encounter problems or forget your password. It is strongly encouraged for Android users so you can regain access to Google services and purchases on your phone.
Basic Operations 49
7. Read the Google Terms of Service and Privacy Policy, and then tap ACCEPT.
8. A confirmation screen appears with your name and new email address. Tap NEXT to continue.
9. Select or remove Google services you want, and then tap NEXT.
Basic Operations 50
10. Set up payment information or select Remind me later, and then tap NEXT.
11. Your Google account is accessible on the Accounts page.
You are signed in to your Google Account.
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Sign In to Your Google Account

If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign in to your Google Account.
1. From home, tap Apps > Settings > Accounts.
2. Tap Google.
3. Enter your email address (Gmail), and then tap NEXT.
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4. Enter your account password, and then tap NEXT.
5. Select or remove Google services you want, and then tap NEXT.
Basic Operations 53
6. Set up payment information or select Remind me later, and then tap NEXT.
7. Your Google account is accessible on the Accounts page.
You are now signed in to your Google Account, and your phone will start synchronizing with
your Google Account.
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Google Play Store

Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone. Choose from a wide variety of free and paid content ranging from productivity apps and games to bestselling books and blockbuster movies and music. When you find what you want, you can easily download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi or mobile data connection and sign in to your Google Account. See Browser and Sign In to Your Google
Account for details.
Installing Applications
Many different kinds of applications can be installed on your phone from Google Play (provided by Google Inc.). The company is not responsible in any way for user-installed applications (quality, reliability, legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses, etc.).
Important: Our policies often do not apply to third-party applications. Third-party applications may access your personal information or require us to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which can usually be found on their website. If you aren’t comfortable with the third-party application’s policies, don’t use the application.

Find and Install an App

When you install apps from Google Play app and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access to certain functions or settings of your phone. Download and install only apps that you trust.
1. From home, tap Apps > Play Store .
Basic Operations 55
2. When you open the Google Play store app for the first time, the Terms of Service window will appear. Tap Accept to continue.
3. Browse through the categories (APPS, GAMES, MOVIES & TV, MUSIC, BOOKS, or NEWSSTAND), find an item you are interested in, and tap the name.
Browse through featured apps. Scroll through the list of featured apps when you open
Google Play.
Search for an app. Tap on the Google Play Home screen, enter the name or type of app
you are looking for, and then tap on the keyboard.
4. Tap an app to read a description about the app and user reviews.
5. Tap Install (for free applications) or the price (for paid applications).
Note: You need a Google Wallet account to purchase items on Google Play. See Google Wallet to set up a Google Wallet account if you do not have one.
6. The subsequent screen notifies you whether the app will require access to your personal information or access to certain functions or settings of your phone. If you agree to the conditions, tap ACCEPT (for free apps) or ACCEPT and then BUY (for paid apps) to begin downloading and installing the app.
If you selected a paid application, after tapping OK, you are redirected to the Google Wallet
screen to pay for the application before it’s downloaded to your phone.
The selected app is downloaded and installed on your phone.
Warning: Read the notification carefully! Be especially cautious with applications that have access to many functions or a significant amount of your data. Once you tap OK on this screen, you are responsible for the results of using this item on your phone.
Purchasing Applications
Purchase apps at your own risk. The company is not responsible for any disadvantage resulting for user or third parties.
Basic Operations 56

Request a Refund for a Paid App

If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
1. From home, tap Apps > Play Store .
2. Tap Menu > My Apps.
3. Tap the app to uninstall for a refund. The details screen for the app opens.
4. Tap Refund, and then tap Yes to confirm. Your app is uninstalled and the charge is cancelled.

Update an App

Depending on your settings, many apps will update automatically, or you can update apps directly from the Play Store app.
Update an App Directly
1. From home, tap Apps > Play Store .
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2. Tap Menu > My apps.
3. If updates are available, tap the app you want to update, and then tap Update > Accept.
The app update is downloaded and installed.
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Set Automatic App Updates
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps.
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3. Tap the app you want to set for auto-update, and then tap More options > Auto-update.
The app is set to update automatically whenever an update becomes available.
Note: Automatic updates are unavailable for some apps.

Uninstall an App

You can uninstall any app that you have downloaded and installed from Google Play.
1. From home, tap Apps > Play Store .
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2. Tap Menu > My apps.
3. On the Installed screen, tap the app you want to uninstall, and then tap Uninstall > OK.
The app is uninstalled and removed from your phone.
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Get Help with Google Play

The Google Play store app offers an online help option if you have questions or want to know more about the app.
1. From home, tap Apps > Play Store .
2. Tap Menu > Help & Feedback.
The Web browser will take you to the Google Play Help Web page, where you will find
comprehensive, categorized information about Google Play.
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Lock and Unlock Your Screen

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power/Lock Key. Pressing the Power/Lock Key again or receiving an incoming call will turn on your phone screen and show the Lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock Key.
The Lock screen appears.
2. Swipe your finger across the screen to unlock it.
The screen is unlocked. If you have set up a screen lock, you will be prompted to draw the pattern or enter the
password or PIN. See Screen Lock.
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Update Your Phone

From time to time, updates may become available for your phone. You can download and apply updates through the Settings > System update menu.
Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take time to update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the update to fail. An update failure may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.

Update Your Phone Software

You can update your phone's software using the System update option.
Before Updating Your Phone
Updating your phone may result in a loss of saved data depending on the condition of your phone (malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating your phone firmware.
Back Up All Data Prior to Update
To back up your Gmail information:
1. From home, tap Apps > Settings > Accounts > Google.
2. Tap the Auto-sync option to enable the feature (checkmark). If the Auto-sync option is on, email, Calendar and Contacts automatically synchronize
whenever a change is made.
If the Auto-sync option is off, tap the sync icon within the account field to reveal the account’s
synchronization settings screen.
3. Tap More options > Sync now to sync your Google Account information.
To back up your Exchange Mail information:
1. From home, tap Apps > Settings > Accounts > Microsoft Exchange ActiveSync.
2. Tap the sync icon within the Corporate account field to reveal the account’s synchronization settings screen.
3. Toggle the onscreen checkmark to manually synchronize the desired parameters (Contacts or Calendar).
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To back up your Google apps: Your Google app purchases are reloaded remotely and can be re-installed after the update is applied.
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps > All tab.
3. Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall.
4. Follow the onscreen instructions.
As an added precaution, to preserve any data on your microSD card (not included), please unmount it from your phone prior to starting the update process. From home, tap Apps > Settings >
Storage > Unmount SD card.
Update Your Phone’s Software
Once you have backed up all your data, use the Update now option to update your phone’s software.
1. From home, tap Apps > Settings > System update.
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2. Tap Update.
Your phone automatically downloads and installs any available updates. You may be
required to power your phone off and back on to complete the software upgrade.
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Confirm Your Current Phone Firmware
1. From home, tap Apps > Settings > About device.
2. Locate the Baseband version read-only field.
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Update Your Profile

This option allows you to automatically update your online user profile information. If you change your user name and select a new one online, you must then update the user name on your phone.
1. From home, tap Apps > Settings > System update.
2. Tap Update Profile.
3. Follow the onscreen instructions. The phone will download and install the profile update and you will see a confirmation when
complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to reconnect with the network.
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Update Your PRL

This option allows you to download and update the PRL (preferred roaming list) automatically.
1. From home, tap Apps > Settings > System update.
2. Tap Update PRL.
3. Follow the onscreen instructions. The phone will download and install the PRL update and you will see a confirmation when
complete.
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Your Phone Interface

The following topics describe how to use and customize your phone’s Home screen, understand the Status bar, and use the Notification panel.

Home Screen Basics

The Home screen is the starting point for your phone’s applications, functions, and menus. You can customize your Home screen by adding application icons, shortcuts, folders, widgets, and more.

Home Screen Layout

Your Home screen extends beyond the initial screen. Swipe the screen left or right to display additional screens.
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Item
Description
Status Bar
The Status bar displays icons to notify you of your phone’s status (on the right side) and notifications (on the left side).
Notification Area
The notification area of the Status bar (on the left) displays notifications for incoming messages, missed calls, application updates, and more.
Status Area
The status area of the Status bar (on the right) displays phone and service status information such as signal strength, battery status, Wi-Fi and data connectivity, ringer status, and time.
Widget
Widgets are self-contained onscreen apps that reside on your phone’s Home screen.
Application Icons
Application icons are shortcuts to favorite applications. You can add and remove these shortcuts as you wish.
Primary Shortcuts
Primary shortcuts are application shortcuts that appear in the same location on all of your phone’s Home screens. These are customizable except for the Applications (Apps) shortcut, which remains static.
Applications (Apps) List
Tap to open the applications (apps) list. The apps list key is a primary shortcut available from all Home screens.
Note: Your phone’s Home screens cycle through so that you can keep swiping in one direction and make it back to the main Home screen. The small circles above the primary shortcuts let you know your current screen position.
Tip: Press Home to return to the main Home screen from any other screen.
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Extended Home Screens

In addition to the main Home screen, your phone features extended Home screens to provide more space for adding icons, widgets, and more. Press Home to display the main Home screen and then
drag across the screen to move from the main screen to an extended screen. There are up to four extended screens available in addition to the main Home screen.
● Swipe left or right to go to an extended Home screen.
● While on an extended screen, press Home to return to the main Home screen.
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Status Bar

Icon
Notification
Missed call
New voicemail
New email
New Gmail
New text or MMS message
The Status bar at the top of the Home screen provides phone and service status information on the right side and notification alerts on the left. To view the Notification panel or access the quick settings menu, tap the Status bar and drag it down.
Status Bar Layout
Main Notification Icons
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Icon
Notification
New Hangout message
Event
USB connection
Alarm
Warning
Update available
Update downloading
Update successful
Keyboard active
More notifications available (drag down to view)
Icon
Status
Bluetooth® active
GPS active
Wi-Fi® active
Downloading
Vibrate
Speakerphone active
Network (full signal)
Network (roaming)
Main Status Icons
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Icon
Status
Enhanced 4G LTE data service
3G (data service)
Airplane mode
Sync active
Battery (charging)
Battery (full charge)
Note: Additional notification icons may appear. All notifications may be accessed through the Notification Panel.

Notifications Panel

Drag the Status bar down to open the Notification panel. From there, you can check notifications, download updates, open messaging apps, use the quick settings menu, and more.
Open the Notifications Panel
■ Drag the Status bar down. (Slide your finger down from the top of the screen.)
The Notifications Panel opens. To check notifications, tap an item in the list.
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Close the Notifications Panel
■ Drag the Notification panel up. (Slide your finger up from the bottom of the screen.)
– or –
Tap Back to close the Notification panel.
Notifications Panel Layout
The Notification panel gives you access both to notifications and the quick settings menu.

Multi Window

Multi Window allows you to use two apps on the same screen, in separate, resizable windows.
Turn Multi Window On or Off
Turn Multi window on or off in Settings.
1. From home, tap Apps > Settings > Multi window.
2. Tap the ON/OFF switch to enable or disable the option.
Display Multi Window
After you turn Multi window on in Settings, you can control whether the Multi window tray displays on the screen, for easy access to its features.
By default, the Multi window tray tab displays on the left side of the screen. You can drag the tab along the side of the screen, or tap the tab to open Multi Window, and then drag Multi window to the right side of the screen, or the bottom.
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■ To display the Multi window tab, touch and hold Back .
Work with Multi Window
After enabling Multi Window, you can use it to run two apps at the same time. You can launch apps from Multi window, or drag an app to the screen to run multiple apps at the same time.
The apps display together on a split screen. You can switch between the apps, adjust the size of their display on the screen, and copy information from one app to the other.
1. Tap the Multi window tab to display the tray, and then drag apps to the windows.
2. You can also use these Multi window options: Adjust the Size of Apps in Multi Window: Drag the border between the windows to a new
position.
Tap the circle at the center of the border between the windows to display the Multi window
toolbar:
Switch window positions: Switches the position of the app windows on the screen.  Move content: Enables drag and drop. In selected apps, you can you can touch text in a
window, or tap the window, and then drag to copy content to the app in the other window.
Maximize window: Maximize the active window to fill the entire screen.
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Close window: Closes the active window. The active window is the window you touched last.

Customize the Home Screen

Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the Home screen.
Operations for Rearranging the Home Screen
● Moving Widgets and Icons: From home, touch and hold an item and then drag it to the desired location.
● Deleting Widgets and Icons: From home, touch and hold an item and then drag it to Remove .
● Displaying the Home Screen Menu: From home, touch and hold an empty space to display the Home Screen menu. Menu options include Wallpapers, Widgets, and Themes.

Change the Wallpaper

Select and assign your phone’s background wallpaper.
1. From home, touch and hold an empty space, and then tap Wallpapers.
You can also access the wallpaper menu through settings. From home, tap Apps >
Settings > Wallpaper.
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2. Tap an option to select the wallpaper.
Tap Home screen to set the background wallpaper for your Home screen. Select From
Gallery, Wallpapers, or ID wallpapers.
Tap Lock screen to set the wallpaper for your phone’s Lock screen. Select From Gallery,
Wallpapers, or Travel wallpaper.
Tap Home and lock screens to set a wallpaper for both your Home screen and your Lock
screen. Select From Gallery or Wallpapers.
3. Select a wallpaper and tap SET AS WALLPAPER. The wallpaper is set.
Note: If you select From Gallery, you will need to select an album and a picture. Once selected, use the crop tool to resize and position the image, and then tap SAVE.
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Add Shortcuts to the Home Screen

You can add shortcuts for quick access to favorite apps from the Home screen.
1. From home, tap Apps .
The Apps list opens.
2. Touch and hold an app icon.
The icon will disengage and you will see thumbnails of your Home screens.
3. Drag the icon to an empty location on one of the Home screens. The shortcut is added to the Home screen.
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Add Widgets to the Home Screen

You can add widgets to your phone’s Home screen. Widgets are self-contained apps that display on a Home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of widgets, including links to a specific contact, Internet bookmarks, Gmail and email accounts, and many others.
1. From home, touch and hold an empty space, and then tap Widgets.
2. Tap Widgets.
3. Touch and hold a widget icon. The icon will disengage and you will see thumbnails of your Home screens.
4. Drag the icon to an empty location on one of the Home screens. The widget is added to the Home screen.
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Add Folders to the Home Screen

You can group Home screen shortcuts into folders for convenient access.
1. From home, touch and hold a shortcut you want to place in a folder, and then drag it to Create folder .
2. Type a name for the folder and tap Done. A new folder is created.
3. To add more app shortcuts to the folder, touch and hold a shortcut and drag it on top of the new folder.
The new shortcut is added to the folder.
Change Folder Names
Once you have added folders, you can change the name easily from the folder display.
1. From home, tap the folder to open it, and then tap the folder name.
2. Type a new name and then tap Done.
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Phone App

The following topics outline the use of your device’s phone app to place and receive calls, use voicemail, set up and manage contacts, and more.

Place and Answer Calls

The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the in-call screen options.
Adjust In-Call Volume
■ Adjusting Call Volume: Press the volume key up or down during the call.
Troubleshooting
Problem: Difficulty during call.
Solution 1: It may not be possible to make a call properly in a noisy location. Solution 2: When calling using Speaker, check the call volume. Raising the call volume may make
calling difficult.
Problem: Sound pops momentarily during a call.
Solution: Are you changing location while calling? Sound pops when signal is weak and the phone
switches to a different area.
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Call Using the Phone Dialer

The most “traditional” way to place a call is by using the phone’s dialer screen.
1. From home, tap Phone to display the phone screen.
The phone app opens. If necessary, tap the Keypad tab to display the dialer screen.
2. Tap the number keys on the dial pad to enter the phone number.
As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, tap it to automatically enter the rest of the phone number.
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3. Tap to call the number.
The phone dials the number. The call begins when the other party answers.
4. To end the call, tap . The call ends.
Troubleshooting
Problem: Call does not connect.
Solution 1: Was the number dialed using the correct area code? Solution 2: Are you in an area with poor wireless coverage? Try calling again from another area.
Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted. To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the Lock screen, tap Emergency call.
2. Tap . As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
2. From home, tap Phone > Keypad tab.
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3. Tap . As long as you are in an area covered by wireless service, the emergency call is placed.
Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1 emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important: Always report your location to the 9-1-1 operator when placing an emergency call. Some designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be equipped to receive GPS location information from your phone.

Answer Phone Calls

The following information lets you know how to answer incoming calls, mute the ringer on incoming calls, reject incoming calls, and more.
When you receive a phone call from a contact, the Incoming call screen appears and displays the caller ID icon, name, and phone number of the calling party. When you receive a phone call from someone who is not stored in Contacts, only the default caller ID icon and phone number appear on the Incoming call screen.
Note: If your phone is turned off, all calls automatically go to voicemail.
Answer an Incoming Call
1. When a call arrives, drag to the right to answer it.
The call begins.
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2. To end the call, tap .
The call ends.
Mute the Ringing Sound
To mute the ringer without rejecting the call, press the volume button down.
Reject an Incoming Call
■ When a call arrives, drag to the left to reject it.
The ringtone or vibration will stop and call will be sent directly to voicemail.
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Reject a Call and Send a Text Message
You can reject an incoming call and automatically send a text message to the caller.
1. When a call arrives, drag up Reject call with message from the bottom of the screen.
You will see a list of preset text messages.
2. Tap one of the messages to send it to the caller.
The selected message will be delivered to the caller. You can edit the reject messages through the Call settings menu. From the phone app, tap
More options > Settings > Call > Set up reject messages and edit or create the reject messages.
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In-Call Screen Layout and Operations

While you are on a call, you will see a number of onscreen options.
In-Call Screen Layout
Tap options to activate them during a call.
● Add call: Touch to initiate a conference call.
● Merge: Join two currently active calls (conference).
● Keypad/Hide: Toggle the appearance of the onscreen keypad.
● End call: End the current call.
● Speaker: Route the phone’s audio through the speaker (On) or through the earpiece (Off).
Activate Speaker to route the phone’s audio through the speaker. (You can adjust the
speaker volume using the volume buttons.)
Deactivate Speaker to use the phone’s earpiece.
Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone
use.
● Mute: Mute the microphone during an active call. Tap again to unmute the microphone.
Note: If Mute is activated, the speaker mode is deactivated.
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● Bluetooth: Route the phone’s audio through a connected Bluetooth headset (On) or through the speaker (Off).
When the call is routed to a Bluetooth headset, the current call area shows the Bluetooth call
icon.
Note: The Bluetooth button is activated to show the current call is routed to the connected Bluetooth headset.
To route the current call back to the phone, tap Bluetooth to temporarily use the phone. Tap
it again to route the call back to the connected Bluetooth headset.
When Bluetooth or the Bluetooth headset is turned off, the call is routed through either the
earpiece or speaker.
● Keypad: Use the onscreen keypad to enter additional numbers, for example, an extension or access code.
For example: When you call your bank’s 800 number, use your keypad to enter your account
number and PIN.
Additional In-Call Options
■ Tap More options during a call to display a list of additional in-call features. Tap an option to select it.
Contacts: Display your contacts list.  Memo: Create a new memo while remaining on the call.  Messages: Send a text or multimedia message while remaining on the call. See Text and
Multimedia Messaging.
Personalize call sound: Adjust sounds on the call to your preferences.
• Adapt Sound: Tap Start, and then follow the onscreen prompts to find the best sound for you.
• Soft sound: Use softer sounds during calls.
• Clear sound: Use clearer sounds during calls.
• Off: Use the default call sound settings.
Extra volume: Increase the audio volume during a call.  Settings: Configure call settings. See Call Settings.
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