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USER MANUAL
SM-A022F
SM-A022F/DS
SM-A022G/DS
SM-M022F/DS
SM-M022G/DS
English. 02/2021. Rev.1.0
www.samsung.com
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Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
13 Charging the battery
15 SIM or USIM card (nano-SIM card)
17 Memory card (microSD card)
19 Turning the device on and off
20 Initial setup
20 Samsung account
21 Transferring data from your previous
device (Smart Switch)
23 Understanding the screen
30 Notification panel
32 Entering text
Apps and features
34 Installing or uninstalling apps
35 Phone
38 Contacts
40 Messages
41 Internet
42 Camera
47 Gallery
50 Galaxy Shop
50 Calendar
51 Reminder
52 Radio
53 My Files
53 Clock
53 Calculator
54 Sharing content
54 Google apps
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Table of Contents
Settings
55 Introduction
55 Connections
56 Wi-Fi
57 Bluetooth
59 Data saver
59 Mobile Hotspot
60 More connection settings
61 Sounds and vibration
61 Sound quality and effects
62 Notifications
62 Display
63 Wallpaper
63 Lock screen
68 Digital Wellbeing and parental
controls
68 Device care
68 Optimising your device
69 Battery
69 Storage
70 Memory
70 Security
70 Ultra data saving
70 Apps
71 General management
72 Accessibility
72 Software update
73 About phone
64 Smart Lock
65 Security
65 Privacy
66 Location
66 Accounts and backup
66 Google
67 Advanced features
67 Motions and gestures
Appendix
74 Troubleshooting
79 Removing the battery
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Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
The device may require a connection to a Wi-Fi or mobile network when using some apps
or features.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
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Basics
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its
territories and may only be brought to the U.S. for the owner’s personal use.
•
The use of mobile devices on aeroplanes or ships may be subject to federal and local
guidelines and restrictions. Check with the appropriate authorities and always follow
crew instructions regarding when and how you may use your device.
•
Depending on the region, you can view the regulatory information on the device. To
Settings
app, tap
switch to activate it.
Settings
Display
app and tap
→
Screen timeout
Settings
About phone
app, tap
→
, and then select the length
Display
Status
, and then tap the
. If your device does not
view the information, launch the
information
.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Settings
app and tap
5
About phone
→
Regulatory
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Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
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•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
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Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
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Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with
other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer to
the Samsung website.
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Speaker
Device layout
SIM card / Memory card
tray
Touchscreen
Earphone jack
Rear camera
Front camera
Volume key
Side key
Multipurpose jack
GPS antenna
Flash
Speaker
Main antenna
Main antenna
Microphone
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•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to remove
the dust or foreign materials with a sharp object, the device may be damaged and its
appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction in
humid conditions or when exposed to water.
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Home button
Hard keys
Key Function
•
Press and hold to turn the device on or off.
•
Side key
Side key +
Press to turn on or lock the screen.
•
Press twice to launch the app or feature you set.
•
Press simultaneously to capture a screenshot.
Volume Down key
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice.
Launch the
want.
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
Soft buttons
Recents button
Back button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer
to Navigation bar (soft buttons) for more information.
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Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage to
your device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a power
switch, so you must unplug the charger from the electric socket when not in use to
avoid wasting power. The charger should remain close to the electric socket and easily
accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger from the
device.
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Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
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1 2 3 4
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
SIM or USIM card (nano-SIM card)
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
Some services that require a network connection may not be available depending on
the service provider.
Installing the SIM or USIM card
Dual SIM card tray
Single SIM card tray
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1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards
and gently press the SIM or USIM card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the
tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
SIM card manager (dual SIM models)
Launch the
•
SIM cards
•
Preferred SIM card
when two cards are activated.
•
More SIM card settings
Settings
: Activate the SIM card to use and customise the SIM card settings.
app and tap
: Select to use specific SIM cards for some features, such as voice calls,
Connections
: Customise the call settings.
→
SIM card manager
.
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Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place a memory card on the tray with the gold-coloured contacts facing downwards and
gently press the memory card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
•
If the card is not fixed firmly into the tray, the memory card may leave or fall out of
the tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
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•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it. If
your device cannot format or recognise the memory card, contact the memory card
manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
Unmount
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from the
misuse of external storage devices.
Settings
.
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
Format
Before formatting the memory card, remember to make backup copies of all important
data stored in the memory card. The manufacturer’s warranty does not cover loss of
data resulting from user actions.
.
Settings
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
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Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the
use of wireless devices is restricted, such as aeroplanes and hospitals.
Volume Down key
Side key
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1 To turn off the device, press and hold the Side key. Alternatively, open the notification
panel and tap
2 Tap
Power off
To restart the device, tap
.
.
Restart
.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
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Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key, and then tap
→
Alternatively, open the notification panel and tap
To deactivate emergency mode, tap
The usage time left shows the time remaining before the battery power runs out. Usage
time left may vary depending on your device settings and operating conditions.
→
Turn off Emergency mode
Emergency mode
Emergency mode
.
.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
.
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com.
1 Launch the
Samsung account
2 If you already have a Samsung account, sign in to your Samsung account.
•
If you want to sign in using your Google account, tap
•
If you do not have a Samsung account, tap
Settings
.
app and tap
Accounts and backup
Create account
→
Accounts
Continue with Google
.
→
Add account
.
→
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Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Find ID
or
Reset password
on the
Signing out of your Samsung account
When you sign out of your Samsung account, your data, such as contacts or events, will also
be removed from your device.
1 Launch the
2 Tap
3 Tap
Samsung account
Sign out
Settings
, enter your Samsung account password, and then tap OK.
app and tap
→
Personal info
Accounts and backup
→ →
Sign out
→
Accounts
.
.
Transferring data from your previous device (Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
•
•
Settings
This feature may not be supported on some devices or computers.
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes
copyright seriously. Only transfer content that you own or have the right to transfer.
app and tap
Accounts and backup
→
Smart Switch
.
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch
If you do not have the app, download it from
2 On your device, launch the
Smart Switch
Settings
.
Galaxy Store
app and tap
or
Play Store
Accounts and backup
.
→
Smart Switch
.
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3 Place the devices near each other.
4 On the previous device, tap
5 On the previous device, tap
6 On your device, select an item to bring and tap
Send data
Allow
.
→
Wireless
.
Transfer
.
Backing up and restoring data using external storage
Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the
→
→
Restore
.
Settings
app and tap
Accounts and backup
→
Smart Switch
4 Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
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Understanding the screen
Controlling the touchscreen
Tapping
Tap the screen.
Dragging
Tap and hold an
item and drag
it to the target
position.
Swiping
Swipe upwards,
downwards, to
the left, or to the
right.
Tapping and
holding
Tap and hold
the screen for
approximately
2 seconds.
Double-tapping
Double-tap the
screen.
Spreading and
pinching
Spread two
fingers apart
or pinch on the
screen.
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are
outside of the touch input area.
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Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Button Function
Recents
Home
Back
•
Tap to open the list of recent apps.
•
Tap to return to the Home screen.
•
Tap and hold to launch the
•
Tap to return to the previous screen.
Google Assistant
app.
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Home screen Apps screen
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Finder
Favourite apps
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area, tap
then tap the
of the Home screen.
Apps button
switch to activate it. The Apps button will be added at the bottom
Apps button
Home screen settings
, and
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Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
•
Adding panels: Swipe to the left, and then tap .
•
Moving panels: Tap and hold a panel preview, and then drag it to a new location.
•
Deleting panels: Tap on the panel.
•
Wallpapers
•
Widgets
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
•
Home screen settings
: Change the wallpaper settings for the Home screen and the locked screen.
: Widgets are small apps that launch specific app functions to provide
: Configure settings for the Home screen, such as the screen layout.
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, tap and hold an empty area, and then tap
→
settings
You can now access all your apps by swiping to the left on the Home screen.
Home screen layout
→
Home screen only
→
Apply
.
Home screen
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Basics
Launching Finder
Search for content on the device quickly.
1 On the Apps screen, tap
downwards, and then tap
Search
.
. Alternatively, open the notification panel, swipe
2 Enter a keyword.
Apps and content on your device will be searched.
If you tap
on the keyboard, you can search for more content.
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then tap
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Add to Home
. A shortcut to the app will be added on the Home screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap
folder name.
•
Adding more apps
Tap
on the folder. Tick the apps to add and tap
Done
Folder name
. You can also add an app by
and enter a
dragging it to the folder.
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Basics
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
folder’s apps will be relocated to the Apps screen.
Delete folder
. Only the folder will be deleted. The
Lock screen
Pressing the Side key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Side key to turn on the screen. Alternatively, double-tap the
screen.
Changing the screen lock method
To change the screen lock method, launch the
, and then select a method.
type
When you set a pattern, PIN, or password for the screen lock method, you can protect your
personal information by preventing others from accessing your device. After setting the
Settings
app, tap
Lock screen
→
Screen lock
screen lock method, the device will require an unlock code whenever unlocking it.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the
Lock screen
tap
method, and then tap the
→
Secure lock settings
Auto factory reset
, unlock the screen using the preset screen lock
switch to activate it.
Settings
app,
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
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Basics
Icon Meaning
UMTS network connected
HSDPA network connected
HSPA+ network connected
/
/
/
•
The status bar may not appear at the top of the screen in some apps. To display the
LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode / Vibration mode
Flight mode activated
Error occurred or caution required
Battery charging / Battery power level
status bar, drag down from the top of the screen.
•
Some indicator icons appear only when you open the notification panel.
•
The indicator icons may appear differently depending on the service provider or
model.
29
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Basics
Power options
Quick setting buttons
Screen capture
Capture a screenshot while using the device. Press the Side key and the Volume Down key
simultaneously. You can view the captured screenshots in
It is not possible to capture a screenshot while using some apps and features.
Gallery
.
Notification panel
When you receive new notifications, indicator icons appear on the status bar. To see more
information about the icons, open the notification panel and view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
Launch Settings.
View the notification details and
perform various actions.
Clear all notifications.
Access the notification settings.
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Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
Quick setting buttons
Adjust the brightness of the
display.
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap
Button order
, tap and hold a button, and then drag it to
→
another location.
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Basics
Enter a space.
Entering text
Keyboard layout
A keyboard appears automatically when you enter text.
Enter uppercase. For all caps, tap it
twice.
Enter symbols.
Change the keyboard settings.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Delete a preceding character.
Break to the next line.
Changing the input language
Tap →
use. When you select two or more languages, you can switch between the input languages
by swiping to the left or right on the space key.
Languages and types
→
Manage input languages
and select the languages to
Changing the keyboard
On the navigation bar, tap to change the keyboard.
To change the keyboard type, tap
select the keyboard type you want.
•
If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings
keyboard
•
On a
corresponding key repeatedly until the desired character appears.
app, tap
, and then tap the
3x4 keyboard
General management
, a key has three or four characters. To enter a character, tap the
→
Languages and types
→
Language and input
Show Keyboard button
, select a language, and then
→
On-screen
switch to activate it.
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Basics
Additional keyboard functions
Tap and hold to use various functions. Other icons may appear instead of the icon
depending on the last function that was used.
•
: Enter text by voice.
•
: Enter emoticons.
•
: Change the keyboard for one-handed operation.
•
: Change the keyboard settings.
Some features may not be available depending on the service provider or model.
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap
3 Tap
Copy
or
Cut
.
The selected text is copied to the clipboard.
Select all
4 Tap and hold where the text is to be inserted and tap
to select all text.
Paste
.
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Apps and features
Installing or uninstalling apps
Galaxy Store
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Launch the
•
•
Galaxy Store
This app may not be available depending on the service provider or model.
To change the auto update settings, tap → →
select an option.
app. Browse apps by category or tap to search for a keyword.
Play Store
Purchase and download apps.
Launch the
To change the auto update settings, tap →
then select an option.
Play Store
app. Browse apps by category or search for apps by keyword.
Managing apps
Uninstalling or disabling apps
Settings
Auto update apps
→
Auto-update apps
, and then
, and
Tap and hold an app and select an option.
•
Uninstall
•
Disable
Some apps may not support this feature.
: Uninstall downloaded apps.
: Disable selected default apps that cannot be uninstalled from the device.
34
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Apps and features
Enabling apps
Launch the
Settings
app, tap
Apps
→ →
Disabled
, select an app, and then tap
Enable
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device.
To view your app permission settings, launch the
and tap
To view or change app permission settings by permission category, launch the
and tap
Permissions
Apps
→ →
If you do not grant permissions to apps, the basic features of the apps may not function
properly.
. You can view the app’s permissions list and change its permissions.
Permission manager
. Select an item and select an app.
Settings
app and tap
Apps
. Select an app
Settings
app
Phone
.
Introduction
Make or answer voice and video calls.
Making calls
1 Launch the
2 Enter a phone number.
3 Tap to make a voice call, or tap or to make a video call.
Add the number to the contacts
Phone
Preview the phone number.
app and tap
list.
Keypad
.
More options
Search for a contact.
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Apps and features
Making calls from call logs or contacts list
Launch the
a phone number to make a call.
If this feature is deactivated, launch the
and gestures
Phone
app, tap
, and then tap the
Recents
or
Contacts
Settings
Swipe to call or send messages
, and then swipe to the right on a contact or
app, tap
Advanced features
switch to activate it.
→
Motions
Using speed dial
To set a number to speed dial, launch the
dial numbers
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
, select a speed dial number, and then add a phone number.
Phone
app, tap
Keypad
or
Contacts
→ →
Speed
Making an international call
1 Launch the
Phone
app and tap
Keypad
.
2 Tap and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap .
Receiving calls
Answering a call
When a call comes in, drag outside the large circle.
Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the
and select a message to send.
To create various rejection messages, launch the
decline messages
, enter a message, and then tap .
Phone
app, tap →
Send message
Settings
bar upwards
→
Quick
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Apps and features
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 Launch the
2 Tap
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
Recents
To manually enter a number, tap
tap
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown/hidden numbers
.
Phone
or
Contacts
app and tap →
, select contacts or phone numbers, and then tap
Add phone number
Settings
switch to activate the feature.
→
Block numbers
, enter a phone number, and then
.
Done
.
Options during calls
•
Add call
call, the first call will be resumed.
•
Hold call
•
Bluetooth
: Dial a second call. The first call will be put on hold. When you end the second
: Hold a call.
: Switch to a Bluetooth headset if it is connected to the device.
•
Speaker
the device away from your ears.
•
Mute
•
Keypad
•
: End the current call.
•
Camera
•
Switch
Some features may not be available depending on the service provider or model.
: Activate or deactivate the speakerphone. When using the speakerphone, keep
: Turn off the microphone so that the other party cannot hear you.
/
Hide
: Open or close the keypad.
: During a video call, turn off the camera so that the other party cannot see you.
: During a video call, switch between the front and rear cameras.
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Apps and features
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Launch the
Contacts
app and tap .
2 Select a storage location.
3 Enter contact information and tap
Save
.
Importing contacts
Add contacts by importing them from other storages to your device.
1 Launch the
→
Import
Contacts
.
app and tap →
Manage contacts
→
Import or export contacts
2 Follow the on-screen instructions to import contacts.
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Launch the
Settings
app, tap
Accounts and backup
→
Accounts
and select the account
to sync with.
2 Tap
Sync account
and tap the
Contacts
switch to activate it.
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Apps and features
Searching for contacts
Launch the
Tap the contact. Then take one of the following actions:
•
•
•
•
•
Contacts
: Add to favourite contacts.
: Make a voice call.
/ : Make a video call.
: Compose a message.
: Compose an email.
app. Tap at the top of the contacts list and enter search criteria.
Deleting contacts
1 Launch the
2 Select contacts and tap
To delete contacts one by one, tap a contact from the contacts list and tap
Contacts
app and tap →
Delete
.
Delete
.
→
Delete
.
Sharing contacts
You can share contacts with others by using various sharing options.
1 Launch the
2 Select contacts and tap
Contacts
app and tap →
Share
.
Share
.
3 Select a sharing method.
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1 Launch the
Contacts
app and tap →
Groups
→
Create group
.
2 Follow the on-screen instructions to create a group.
Merging duplicate contacts
If your contacts list includes duplicate contacts, merge them into one to streamline your
contacts list.
1 Launch the
2 Tick contacts and tap
Contacts
app and tap →
Merge
.
Manage contacts
39
→
Merge contacts
.
Page 40
Apps and features
Messages
Introduction
Send and view messages by conversation.
You may incur additional charges for sending or receiving messages when you are roaming.
Sending messages
1 Launch the
Messages
app and tap .
2 Add recipients and enter a message.
To record and send a voice message, tap and hold
your finger. The recording icon appears only while the message input field is empty.
, say your message, and then release
3 Tap to send the message.
Recipient
Enter a message.
Attach files.
Enter recipients.
Send the message.
Viewing messages
1 Launch the
2 On the messages list, select a contact or a phone number.
•
To reply to the message, tap the message input field, enter a message, and then tap .
•
To adjust the font size, spread two fingers apart or pinch on the screen.
Sorting messages
You can sort messages by category and manage them easily.
Launch the
If the category option does not appear, tap
categories
Messages
Messages
switch to activate it.
app and tap
app and tap
Conversations
Conversations
→
Settings
40
.
→
New category
and tap the
→
Add category
Conversations
.
Page 41
Apps and features
Bookmark the current webpage.
Deleting messages
Tap and hold a message to delete, then tap
Delete
.
Changing message settings
Launch the
notification settings, and more.
Messages
app, tap →
Settings
. You can block unwanted messages, change
Internet
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
1 Launch the
2 Enter the web address or a keyword, and then tap
To view the toolbars, drag your finger downwards slightly on the screen.
Internet
app.
Go
.
Open the homepage.
Move between pages.
More options
Refresh the current webpage.
View your bookmarks.
Manage tabs.
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Apps and features
Camera
Introduction
Take pictures and record videos using various modes and settings.
Camera etiquette
•
Do not take pictures or record videos of other people without their permission.
•
Do not take pictures or record videos where legally prohibited.
•
Do not take pictures or record videos in places where you may violate other people’s
privacy.
Taking pictures
1 Launch the
You can also launch the app by pressing the Side key twice quickly or dragging
the circle on the locked screen.
•
Some camera features are not available when you launch the
locked screen or when the screen is turned off while the screen lock method is set.
•
The camera automatically shuts off when unused.
•
Some methods may not be available depending on the service provider or model.
Camera
app.
Camera
app from the
2 Tap the image on the preview screen where the camera should focus.
To adjust the brightness of pictures, tap the screen. When the adjustment bar appears,
drag the adjustment bar towards
or .
outside
42
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Apps and features
3 Tap to take a picture.
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Camera settings
Zoom
Preview thumbnail
Take a picture.
•
The preview screen may vary depending on the shooting mode and which camera is
Options for current shooting mode
Shooting modes list
Switch between the front and rear
cameras.
being used.
•
When you take pictures or videos with a high resolution or a high zoom ratio, the
focus may not be clear if the subject is close. Take pictures or videos from a good
distance.
•
If pictures you take appear blurry, clean the camera lens and try again.
•
Make sure that the lens is not damaged or contaminated. Otherwise, the device may
not work properly in some modes that require high resolutions.
•
Your device’s camera features a wide-angle lens. Minor distortion may occur in wideangle pictures or videos and does not indicate device performance problems.
•
The maximum capacity for recording a video may vary depending on the resolution.
•
The camera may fog up or form condensation if the device is exposed to sudden
changes in air temperature, due to the difference in temperature outside and inside
the camera cover. Try to avoid such conditions when planning to use the camera. If
fogging does occur, allow the camera to dry naturally at room temperature before
taking pictures or recording videos, otherwise results may look blurry.
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Apps and features
Using zoom features
Select / or drag it to the left or right to zoom in or out. Alternatively, spread two fingers
apart on the screen to zoom in, and pinch to zoom out.
•
•
: The wide-angle camera lets you take basic pictures or record normal videos.
: The telephoto camera lets you take pictures or record videos by enlarging the
subject.
Zoom features are available only when using the rear camera.
Using the camera button
•
If you add another camera button, you can move it anywhere on the screen and take
→
pictures more conveniently. On the preview screen, tap
tap the
Floating Shutter button
switch to activate it.
Shooting methods
Options for current shooting mode
On the preview screen, use the following options.
•
: Activate or deactivate the flash.
•
: Select the length of the delay before the camera automatically takes a picture.
and
•
: Select an aspect ratio for pictures.
•
: Select an aspect ratio for videos.
•
: Apply a filter effect.
The available options may vary depending on the model or shooting mode.
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a picture.
This feature may not be available depending on the shooting mode.
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Apps and features
Photo mode
The camera adjusts the shooting options automatically depending on the surroundings to
capture pictures easily.
On the shooting modes list, tap
PHOTO
and tap to take a picture.
Taking selfies
You can take self-portraits with the front camera.
1 On the preview screen, swipe upwards or downwards, or tap to switch to the front
camera for self-portraits.
2 Face the front camera lens.
3 Tap to take a picture.
Applying filter effects
You can select a filter effect before taking a picture.
1 On the preview screen, tap .
2 Select effects and take a picture.
Video mode
The camera adjusts the shooting options automatically depending on the surroundings to
record videos easily.
1 On the shooting modes list, tap
•
To capture an image from the video while recording, tap .
VIDEO
and tap to record a video.
2 Tap to stop recording the video.
Macro mode
Take pictures of subjects at close range.
On the shooting modes list, tap
MACRO
.
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Apps and features
Customising camera settings
On the preview screen, tap . Some options may not be available depending on the
shooting mode.
Videos
•
Rear video size
the rear camera. Using a higher resolution will result in higher quality videos, but they will
take up more memory.
•
Front video size
the front camera. Using a higher resolution will result in higher quality videos, but they
will take up more memory.
Useful features
: Select an aspect ratio and resolution for videos you want to take with
: Select an aspect ratio and resolution for videos you want to take with
•
Pictures as previewed
screen when taken with the front camera without flipping them.
•
Grid lines
•
Location tags
•
Shooting methods
a video.
•
Settings to keep
launch the camera.
•
Storage location
you insert a memory card.
•
Reset settings
: Display viewfinder guides to help composition when selecting subjects.
: Attach a GPS location tag to the picture.
•
GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
•
Your location may appear on your pictures when you upload them to the
Internet. To avoid this, deactivate the location tag setting.
: Keep the last settings you used, such as the shooting mode, when you
: Select the memory location for storage. This feature will appear when
: Reset the camera settings.
: Set the device to save pictures as they appear on the preview
: Select additional shooting methods for taking a picture or recording
•
About Camera
Some features may not be available depending on the model.
: View the Camera app version and legal information.
46
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Apps and features
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
Using Gallery
Launch the
Gallery
app.
More options
Search for images.
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Apps and features
More options
Viewing images
Launch the
the screen.
Add the image to favourites.
Gallery
Modify the image.
app and select an image. To view other files, swipe to the left or right on
Share the image with others.
Delete the image.
Cropping enlarged images
1 Launch the
2 Spread two fingers apart on the area you want to save and tap .
The cropped area will be saved as a file.
Gallery
app and select an image.
Saved
image
thumbnail
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Apps and features
rewind.
More options
Viewing videos
Launch the
Gallery
on the screen.
Capture the current
Switch to the pop-up
video player.
Lock the playback
Rewind or fast-forward
by dragging the bar.
Skip to the previous
video. Tap and hold to
app and select a video to play. To view other files, swipe to the left or right
screen.
screen.
Create an animated GIF.
Change the screen ratio.
Rotate the screen.
Skip to the next video.
Tap and hold to
fast-forward.
Pause and resume
playback.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
Albums
Create albums and sort your images and videos.
1 Launch the
2 Select the album, tap
Gallery
app and tap
Add items
Albums
→ →
Create album
to create an album.
, and then copy or move the images or videos you want.
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Apps and features
Deleting images or videos
Launch the
Delete
.
Gallery
app, tap and hold an image, a video, or a story to delete, and then tap
Using the recycle bin feature
You can keep the deleted images and videos in the recycle bin. The files will be deleted after a
certain period.
Launch the
To view files in the recycle bin, launch the
Gallery
app, tap →
Settings
, and then tap the
Gallery
app and tap
Recycle bin
→
Recycle bin
switch to activate it.
.
Galaxy Shop
Access the Samsung website and view various information related to products.
Launch the
Galaxy Shop
app.
Calendar
Manage your schedule by entering upcoming events in your planner.
Creating events
1 Launch the
If the date already has saved events or tasks in it, tap the date and tap
2 Enter event details and tap
Syncing events with your accounts
1 Launch the
account to sync with.
2 Tap
To add accounts to sync with, launch the
Sync account
Calendar
Settings
and tap the
app and tap or double-tap a date.
Save
.
app, tap
Accounts and backup
Calendar
switch to activate it.
Calendar
app and tap → →
→
Accounts
.
, and then select the
Add new
account
circle is displayed next to the account name.
. Then, select an account to sync with and sign in. When an account is added, a blue
50
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Apps and features
Reminder
Register to-do items as reminders and receive notifications according to the condition you
set.
•
To receive more accurate notifications, connect to a Wi-Fi or mobile network.
•
To use location reminders, the GPS feature must be activated. Location reminders
may not be available depending on the model.
Starting Reminder
Launch the
Reminder app icon (
Calendar
app and tap →
) will be added to the Apps screen.
Reminder
Creating reminders
1 Launch the
2 Tap
Write a reminder
Reminder
app.
or , enter the details, and then tap
Completing reminders
On the reminders list, select a reminder and tap
Restoring reminders
Restore reminders that have been completed.
1 On the reminders list, tap
2 Select a category and tap
→
Completed
Edit
.
.
. The Reminder screen will appear and the
Save
.
Complete
.
3 Tick items to restore and tap
Reminders will be added to the reminders list and you will be reminded again.
Restore
.
Deleting reminders
To delete a reminder, select a reminder and tap
hold a reminder, tick reminders to delete, and then tap
Delete
51
. To delete multiple reminders, tap and
Delete
.
Page 52
Apps and features
Radio
Launch the
Radio
app.
Before you use this app, you must connect an earphone, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the first time.
Record audio from the FM radio.
Turn the FM radio on or off.
Enter radio frequency manually.
Fine-tune the frequency.
View the list of favourite stations.
Scan and save stations.
More options.
Add the current station to the
favourites list.
Search for stations.
View the list of saved stations.
This app may not be available depending on the service provider or model.
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap
→
Play through speaker
.
52
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Apps and features
My Files
Access and manage various files stored in the device.
Launch the
To check for unnecessary data and free up the device’s storage, tap
To search for files or folders, tap
My Files
app.
Analyse storage
.
.
Clock
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Launch the
Clock
app.
Calculator
Perform simple or complex calculations.
Launch the
Calculator
app.
•
: View the calculation history. To clear the history, tap
calculation history panel, tap
•
•
: Use the unit conversion tool. You can convert various values, such as area, length, or
temperature, into other units.
: Display the scientific calculator.
.
Clear history
. To close the
53
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Apps and features
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
1 Launch the
Gallery
app and select an image.
2 Tap and select a sharing method you want.
You may incur additional charges when sharing files via the mobile network.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
•
Chrome
•
Gmail
•
Maps
information for various places around you.
: Search for information and browse webpages.
: Send or receive emails via the Google Mail service.
: Find your location on the map, search the world map, and view location
•
YT Music
the music collections stored on your device and play them.
•
Play Movies & TV
Play Store
•
Drive
•
YouTube
•
Photos
one place.
•
Google
•
Duo
Some apps may not be available depending on the service provider or model.
: Enjoy various music and videos provided by YouTube Music. You can also view
: Purchase or rent videos, such as movies and TV programmes, from
.
: Store your content on the cloud, access it from anywhere, and share it with others.
: Watch or create videos and share them with others.
: Search for, manage, and edit all your pictures and videos from various sources in
: Search quickly for items on the Internet or your device.
: Make a simple video call.
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Settings
Introduction
Customise device settings.
Launch the
To search for settings by entering keywords, tap
Settings
app.
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap
•
Wi-Fi
: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
•
Bluetooth
devices. Refer to Bluetooth for more information.
•
Flight mode
: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
: Set the device to disable all wireless functions on your device. You can use
Connections
.
only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
•
Mobile networks
: Configure your mobile network settings.
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Settings
•
Data usage
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can activate the data saver feature to prevent some apps running in the background
from sending or receiving data. Refer to Data saver for more information.
•
SIM card manager
SIM card settings. Refer to SIM card manager (dual SIM models) for more information.
•
Mobile Hotspot and Tethering
mobile data connection with other devices. For more information about the mobile
hotspot, refer to Mobile Hotspot.
You may incur additional charges when using this feature.
•
More connection settings
: Keep track of your data usage amount and customise the settings for the
(dual SIM models): Activate your SIM or USIM cards and customise the
: Use the device as a mobile hotspot to share the device’s
: Customise settings to control other features. Refer to More
connection settings for more information.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Connecting to a Wi-Fi network
1 On the Settings screen, tap
2 Select a network from the Wi-Fi networks list.
Networks with a lock icon require a password.
•
Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the device
from connecting to the network automatically, tap
Auto reconnect
the
Connections
switch to deactivate it.
→
Wi-Fi
and tap the switch to activate it.
next to the network and tap
•
If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
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Settings
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap
2 Tap
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
→
Wi-Fi Direct
.
Connections
→
Wi-Fi
and tap the switch to activate it.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
To end the device connection, select the device to disconnect from the list.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1 Launch the
Gallery
app and select an image.
2 Tap
→
Wi-Fi Direct
and select a device to transfer the image to.
3 Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
•
Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
•
Always ensure that you share and receive data with devices that are trusted and
properly secured. If there are obstacles between the devices, the operating distance
may be reduced.
•
Some devices, especially those that are not tested or approved by the Bluetooth SIG,
may be incompatible with your device.
•
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of
files or illegally tapping communications for commercial purposes). Samsung is not
responsible for the repercussion of illegal use of the Bluetooth feature.
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Settings
Pairing with other Bluetooth devices
1 On the Settings screen, tap
The detected devices will be listed.
Connections
→
Bluetooth
and tap the switch to activate it.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
To unpair the devices, tap
next to the device name to unpair and tap
Unpair
.
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Launch the
2 Tap
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
Gallery
→
Bluetooth
app and select an image.
and select a device to transfer the image to.
3 Accept the Bluetooth connection request on the other device.
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Settings
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap
activate it.
When the data saver feature is activated, the
To select apps to use data without restriction, tap
select apps.
Connections
→
Data usage
icon will appear on the status bar.
→
Data saver
Allow app while Data saver on
and tap the switch to
Data saver feature activated
and
Mobile Hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap
Hotspot
.
Connections
→
Mobile Hotspot and Tethering
→
Mobile
2 Tap the switch to activate it.
The
You can change the level of security and the password by tapping
Hotspot
icon appears on the status bar.
.
→
Configure Mobile
3 On the other device’s screen, search for and select your device from the Wi-Fi networks list.
Alternatively, tap
device.
If the mobile hotspot is not found, on your device, tap →
and deselect
on the mobile hotspot screen and scan the QR code with the other
Configure Mobile Hotspot
Hide my device
.
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Settings
More connection settings
Customise settings to control other connection features.
On the Settings screen, tap
•
Printing
for available printers or add one manually to print files. Refer to Printing for more
information.
•
VPN
company’s private network.
•
Private DNS
•
Ethernet
configure network settings.
: Configure settings for printer plug-ins installed on the device. You can search
: Set up virtual private networks (VPNs) on your device to connect to a school or
: Set the device to use the security enhanced private DNS.
: When you connect an Ethernet adaptor, you can use a wired network and
Connections
→
More connection settings
.
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap
Download plugin
.
Connections
→
More connection settings
→
Printing
2 Select a printer plug-in and install it.
3 Select the installed printer plug-in.
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
4 Select a printer to add.
To add printers manually, tap →
Printing content
While viewing content, such as images or documents, access the options list, tap
→
All printers...
, and then select a printer.
Add printer
.
Print
→
→
Printing methods may vary depending on the content type.
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Settings
Sounds and vibration
Options
Change settings for various sounds on the device.
On the Settings screen, tap
•
Sound mode
•
Vibrate while ringing
•
Temporary mute
•
Ringtone
•
Notification sound
•
Volume
•
Vibration pattern
•
System sound
•
Sound quality and effects
quality and effects for more information.
Some features may not be available depending on the model.
: Set the device to use sound mode, vibration mode, or silent mode.
: Set the device to use silent mode for a certain period.
: Change the call ringtone.
: Adjust the device’s volume level.
: Set the device to sound for actions, such as controlling the touchscreen.
Sounds and vibration
: Set the device to vibrate and play a ringtone for incoming calls.
: Change the notification sound.
: Select a vibration pattern.
: Set the device’s sound quality and effects. Refer to Sound
.
Sound quality and effects
Set the device’s sound quality and effects.
On the Settings screen, tap
•
Dolby Atmos
as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds
that flow all around you.
•
Equaliser
Depending on the model, you must connect an earphone to use some features.
: Select a surround sound mode optimised for various types of audio, such
: Select an option for a specific music genre and enjoy optimised sound.
Sounds and vibration
→
Sound quality and effects
.
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Settings
Notifications
Change the notification settings.
On the Settings screen, tap
•
Suggest actions and replies
notifications.
•
Swipe left or right for snooze
you swipe a notification to the left or right on the notification panel.
•
App icon badges
notifications.
•
Status bar
battery percentage on the status bar.
•
Do not disturb
•
Recently sent
notification settings. To customise notification settings for more apps, tap
→
All
: Set how to display notification icons and whether to show the remaining
: Set the device to mute all sounds except for allowed exceptions.
: View the apps that received recent notifications and change the
and select an app from the apps list.
Notifications
: Set the device to suggest actions and replies for
: Set the device to show the notification snooze icon when
: Set the device to display a number or dot badge on apps that have
.
See all
→
Display
Change the display and the Home screen settings.
On the Settings screen, tap
•
Light
/
Dark
: Activate or deactivate dark mode.
•
Dark mode settings
device at night or in a dark place. You can set a schedule for applying dark mode.
The dark theme may not be applied in some apps.
•
Brightness
•
Adaptive brightness
apply them automatically in similar lighting conditions.
: Adjust the brightness of the display.
Display
: Reduce eye strain by applying the dark theme when using the
: Set the device to keep track of your brightness adjustments and
.
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Settings
•
Outdoor mode
conditions.
•
Blue light filter
screen. You can set a schedule for applying the blue light filter.
•
Font size and style
•
Screen zoom
•
Full screen apps
•
Screen timeout
backlight.
•
Home screen
•
Navigation bar
•
Screensaver
: Activate outdoor mode to make the display easier to see in bright
: Reduce eye strain by limiting the amount of blue light emitted by the
: Change the font size and style.
: Make the items on the screen larger or smaller.
: Select apps to use with the full screen aspect ratio.
: Set the length of time the device waits before turning off the display’s
: Configure settings for the Home screen, such as the screen layout.
: Change the navigation bar settings.
: Set the device to launch a screensaver when the device is charging.
Some features may not be available depending on the model.
Wallpaper
Change the wallpaper settings for the Home screen and the locked screen.
On the Settings screen, tap
Wallpaper
.
Lock screen
Options
Change the settings for the locked screen.
On the Settings screen, tap
Lock screen
.
•
Screen lock type
•
Smart Lock
detected. Refer to Smart Lock for more information.
•
Secure lock settings
: Change the screen lock method.
: Set the device to unlock itself when trusted locations or devices are
: Change screen lock settings for the selected lock method.
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Settings
•
Clock style
•
Roaming clock
locked screen when roaming.
•
FaceWidgets
•
Contact information
address, on the locked screen.
•
Notifications
•
Shortcuts
•
About Lock screen
The available options may vary depending on the screen lock method selected.
: Change the type and colour of the clock on the locked screen.
: Change the clock to show both the local and home time zones on the
: Change the settings of the items displayed on the locked screen.
: Set how to show notifications on the locked screen.
: Select apps to display shortcuts to them on the locked screen.
: View the Lock screen version and legal information.
: Set the device to show contact information, such as your email
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
On the Settings screen, tap
to complete the setup.
•
This feature will be available to use after you set a screen lock method.
•
If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
Lock screen
→
Smart Lock
and follow the on-screen instructions
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Settings
Security
Change the settings for securing the device.
On the Settings screen, tap
•
Google Play Protect
about potential harm and remove them.
•
Security update
•
Google Play system update
•
Find My Device
•
Install unknown apps
sources.
•
Encrypt or decrypt SD card
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting
the device.
•
Other security settings
Some features may not be available depending on the service provider or model.
: View the version of your device’s software and check for updates.
: Activate or deactivate the Find My Device feature.
Security
: Set the device to check for harmful apps and behaviour and warn
: View the Google Play system version and check for updates.
: Set the device to allow the installation of apps from unknown
: Set the device to encrypt files on a memory card.
: Configure additional security settings.
.
Privacy
Change the settings for privacy.
On the Settings screen, tap
•
Permission manager
them. You can also edit the permission settings.
•
Send diagnostic data
usage information to Samsung.
•
Receive marketing information
information, such as special offers, membership benefits, and newsletters.
•
Samsung account privacy
change the settings for Customisation Service.
•
Advanced
Some features may not be available depending on the service provider or model.
: Configure advanced settings for privacy.
Privacy
: View the list of features and apps that have permission to use
: Set the device to automatically send the device’s diagnostic and
.
: Set whether to receive Samsung marketing
: Manage personal data related to your Samsung account and
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Settings
Location
Change settings for location information permissions.
On the Settings screen, tap
•
App permissions
location and edit the permission settings.
•
Improve accuracy
accuracy of your location information, even when the features are deactivated.
•
Recent location requests
•
Location services
Location
: View the list of apps that have permission to access the device’s
: Set the device to use the Wi-Fi or Bluetooth feature to increase the
: View which apps request your current location information.
: View the location services your device is using.
.
Accounts and backup
Sign in to accounts, such as your Samsung account or Google account, or transfer data to or
from other devices via Smart Switch.
On the Settings screen, tap
•
Accounts
: Add your Samsung and Google accounts, or other accounts, to sync with.
Accounts and backup
.
•
Backup and restore
device. You can back up your sensitive information and access it later. You must sign in to
your Google or Samsung account to back up or restore data.
•
Smart Switch
Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as a computer, so that you can
restore it if the data is corrupted or lost due to an unintended factory data reset.
: Launch Smart Switch and transfer data from your previous device. Refer to
: Keep your personal information, app data, and settings safe on your
Configure settings for some features provided by Google.
On the Settings screen, tap
Google
.
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Settings
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap
•
Side key
key for more information.
•
Direct share
panel to allow you to share content directly.
•
Reduce animations
opening or closing apps.
•
Motions and gestures
Motions and gestures for more information.
•
Send SOS messages
several times.
Some features may not be available depending on the service provider or model.
: Select an app or feature to launch using the Side key. Refer to Setting the Side
: Set the device to display the people you contacted on the sharing options
Advanced features
: Set the device to reduce the screen effects of certain actions, such as
: Activate the motion feature and configure settings. Refer to
: Set the device to send help messages by pressing the Side key
Motions and gestures
.
Activate the motion feature and configure settings.
On the Settings screen, tap
•
Double tap to wake
on the screen while the screen is turned off.
•
Smart alert
you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
•
Easy mute
•
Swipe to call or send messages
you swipe to the right or left on a contact or a phone number in the
app.
Excessive shaking or an impact to the device may cause an unintended input for some
features using sensors.
: Set the device to alert you if you have missed calls or new messages when
: Set the device to mute certain sounds by using motions or gestures.
Advanced features
: Set the device to turn on the screen by double-tapping anywhere
: Set the device to make a call or send a message when
→
Motions and gestures
.
Phone
or
Contacts
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Settings
Digital Wellbeing and parental controls
View the history of your device usage and use features to prevent your device from
interfering with your life. You can also set up parental controls for your children and manage
their digital use.
On the Settings screen, tap
•
Screen time
•
Unlocks
•
App timers
the limit, the app will be deactivated and you cannot use it.
•
Focus mode
focused on what you want. You can use the apps you allowed to be used in focus mode.
•
Wind Down
your sleep from being disturbed.
•
Parental controls
: Set goals for how much you use your device a day.
: Set goals for how many times you unlock your device a day.
: Limit the daily usage time for each app by setting a timer. When you reach
: Activate focus mode to avoid distractions from your device and stay
: Activate wind down mode to reduce eye strain before sleeping and prevent
Digital Wellbeing and parental controls
: Manage your children’s digital use.
.
Device care
Introduction
The device care feature provides an overview of the status of your device’s battery, storage,
memory, and system security. You can also automatically optimise the device with a tap of
your finger.
Optimising your device
On the Settings screen, tap
The quick optimisation feature improves device performance through the following actions.
•
Closing apps running in the background.
•
Managing abnormal battery usage.
•
Scanning for crashed apps and malware.
Device care
→
Optimise now
.
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Settings
Using the auto optimisation feature
You can set the device to perform auto optimisation when your device is not in use. Tap →
Advanced
to perform auto optimisation, tap
→
Auto optimisation
and tap the switch to activate it. If you want to set the time
Time
.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap
•
Battery usage
used. Select apps from the apps list and tap the
•
Power mode
•
App power management
•
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
: View your battery usage and put apps to sleep when they are not being
: Select a power mode, such as power saving mode.
Device care
: Limit battery usage for apps that you do not use often.
→
Battery
.
Put app to sleep
switch to activate it.
•
You may not receive notifications from some apps that use power saving mode.
Storage
Check the status of the used and available memory.
On the Settings screen, tap
do not use any more, select a category. Then, tick items to select and tap
•
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.
•
You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
Device care
→
Storage
. To delete files or uninstall apps that you
Delete
or
Uninstall
.
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Settings
Memory
On the Settings screen, tap
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap
Clean now
Device care
.
→
Memory
.
Security
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap
Device care
→
Security
→
Scan phone
.
Ultra data saving
Monitor and reduce your mobile data usage by preventing background apps from using the
mobile data connection. You can also use the data compression feature to compress Internet
data, such as images, videos, and webpages, accessed via the mobile network.
On the Settings screen, tap
activate it.
Device care
→
Ultra data saving
, and then tap the switch to
•
This feature may not be available depending on the service provider or model.
•
Some webpages or content may not be available when this feature is activated,
depending on the service provider or the mobile network conditions.
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
Apps
On the Settings screen, tap
.
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Settings
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap
•
Language and input
and voice input types. Some options may not be available depending on the selected
language. Refer to Adding device languages for more information.
•
Date and time
and date.
If the battery remains fully discharged, the time and date is reset.
•
Reset
: Reset your device’s settings or perform a factory data reset.
: Access and alter the settings to control how the device displays the time
General management
: Select device languages and change settings, such as keyboards
.
Adding device languages
You can add languages to use on your device.
1 On the Settings screen, tap
→
Add language
To view all the languages that can be added, tap
.
General management
→
Language and input
→
All languages
→
.
Language
2 Select a language to add.
3 To set the selected language as the default language, tap
current language setting, tap
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, select the language you want and
Apply
tap
the list will be used.
. If an app does not support the default language, the next supported language in
Keep current
.
Set as default
. To keep the
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Settings
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap
•
Screen reader
information to learn how to use this feature, tap
•
Visibility enhancements
impaired users.
•
Hearing enhancements
hearing impairment.
•
Interaction and dexterity
have reduced dexterity.
•
Advanced settings
•
Installed services
•
About Accessibility
: Activate Voice Assistant, which provides voice feedback. To view help
Accessibility
: Customise the settings to improve accessibility for visually
: Customise the settings to improve accessibility for users with
: Customise the settings to improve accessibility for users who
: Configure settings for Direct access and notification features.
: View accessibility services installed on the device.
: View the Accessibility information.
.
Software update
Tutorial
.
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap
•
Download and install
•
Auto download over Wi-Fi
connected to a Wi-Fi network.
•
Last update
If emergency software updates are released for your device’s security and to block new
types of security threats, they will be installed automatically without your agreement.
: View information about the last software update.
Software update
: Check for and install updates manually.
: Set the device to download updates automatically when
.
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
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Settings
About phone
Access your device’s information.
On the Settings screen, tap
To change your device’s name, tap
•
Status
and serial number.
•
Legal information
information and the open source licence.
•
Software information
system version and firmware version.
•
Battery information
: View various device information, such as the SIM card status, Wi-Fi MAC address,
About phone
Edit
: View legal information related to the device, such as safety
: View the device’s software information, such as its operating
: View the device’s battery status and information.
.
.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while using
your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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Appendix
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the
Reset
→
Settings
Delete all
app and tap
. Before performing the factory data reset, remember to make backup
General management
→
Reset
→
Factory data reset
→
copies of all important data stored in the device.
Calls are not connected
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling.
•
Ensure that you have not set call barring for the incoming phone number.
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Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
•
When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
•
The battery is consumable and the useful charge will get shorter over time.
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Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
•
Charge the battery.
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Picture quality is poorer than the preview
•
The quality of your pictures may vary, depending on the surroundings and the
photography techniques you use.
•
If you take pictures in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•
Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit the Samsung website.
•
Your device supports pictures and videos captured with the device. Pictures and videos
captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
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Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or connected to.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On your device, launch the
switch to re-activate it.
•
On your device, launch the
→
network settings
registered information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
Reset settings
Settings
Settings
app, tap
app, tap
→
Reset
Connections
General management
to reset network settings. You may lose
, and then tap the
→
Reset
Bluetooth
→
Reset
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
→
notification panel downwards. Tap
switch to activate it.
top
Quick panel layout
and tap the
Show brightness on
A connection is not established when you connect the device to a
computer
•
Ensure that the USB cable you are using is compatible with your device.
•
Ensure that you have the proper driver installed and updated on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
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Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete
unused apps or files to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Removing the battery
•
To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
•
For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
•
Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
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Copyright
Copyright © 2021 Samsung Electronics Co., Ltd.
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing in
any information storage and retrieval system.
Trademarks
•
SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co.,
Ltd.
•
Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•
Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of
the Wi-Fi Alliance.
•
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the
double-D symbol are trademarks of Dolby Laboratories.
•
All other trademarks and copyrights are the property of their respective owners.
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