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USER MANUAL
SM-A013F
SM-A013F/DS
SM-A013G
SM-A013G/DS
SM-M013F
SM-M013F/DS
English. 06/2020. Rev.1.0
www.samsung.com
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Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
13 Battery
15 SIM or USIM card (nano-SIM card)
17 Memory card (microSD card)
20 Turning the device on and off
21 Initial setup
21 Samsung account
23 Understanding the screen
32 Notification panel
34 Entering text
Apps and features
36 Installing or uninstalling apps
38 Phone
42 Contacts
46 Messages
49 Internet
50 Camera
56 Gallery
58 Calendar
60 Samsung Max
61 Radio
62 Clock
63 Calculator
64 Sharing content
64 Google apps
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Table of Contents
Settings
66 Introduction
66 Connections
67 Wi-Fi
69 Bluetooth
71 Data saver
71 Mobile Hotspot and Tethering
72 SIM card manager (dual SIM
models)
73 More connection settings
74 Sounds and vibration
74 Apps and notifications
75 Display
75 Screensaver
76 Lock screen and security
Appendix
85 Troubleshooting
77 Smart Lock
77 Privacy
78 Location
78 Accounts
78 Google
79 Digital Wellbeing & parental controls
79 Your Digital Wellbeing tools
80 Smart Manager
82 Accessibility
83 User manual
83 System
84 Adding device languages
84 Gestures
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Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
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Basics
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Auto brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view
the FCC ID, launch the
device does not have an FCC ID, it means that the device has not been authorised for sale
in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal
use.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
Regulatory information
Settings
app, tap
switch to activate it.
Settings
.
Display
app and tap
Settings
→
Screen timeout
Settings
System
app and tap
app, tap
→
, and then select the length
Display
About phone
System
, and then tap the
→
Status
→
About phone
. If your
→
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
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Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
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When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
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Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
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Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
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Speaker
Microphone
Device layout
SIM card / Memory card tray
Front camera
Volume key
Power key
Touchscreen
Multipurpose jack
Rear camera
Flash
Speaker
GPS antenna
Main antenna
Earphone jack
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•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to
remove the dust or foreign materials with a sharp object, the device may be
damaged and its appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.
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Home button
Hard keys
Key Function
•
Press and hold to turn the device on or off.
Power key
•
Press to turn on or lock the screen.
Volume key
Power key
Volume key
•
Press to adjust the device volume.
Soft buttons
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
Back button
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Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage
to your device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Plug the small end of the charger into the multipurpose jack of the device, and plug the
1
large end of the charger into an electric socket.
After fully charging, disconnect the charger from the device. Then, unplug the charger
2
from the electric socket.
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Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the smart manager feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging. If this occurs during wireless charging, disconnect the device
from the charger to let it cool down, then charge the device again later.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
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SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some services that require a network connection may not be available depending on
the service provider.
►
Single SIM models:
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►
Dual SIM models:
Insert the ejection pin into the hole next to the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
3
downwards.
Gently press the SIM or USIM card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
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Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the
card and tap the switch to activate it.
Settings
app and tap
Connections
→
SIM card manager
. Select a SIM or USIM
Customising SIM or USIM cards
Launch the
or USIM card to access the following options:
•
Name
•
Network mode
Settings
: Change the display name of the SIM or USIM card.
app and tap
: Select a network type to use with the SIM or USIM card.
Connections
→
SIM card manager
, and then select a SIM
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
Launch the
preferences for your cards in
Settings
app, tap
Connections
Preferred SIM card
→
SIM card manager
, and then set the feature
.
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
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•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, a link to the memory card’s file
directory appears on the notification panel.
Insert the ejection pin into the hole next to the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
Pull out the tray gently from the tray slot.
2
When you remove the tray from the device, the mobile data connection will be
disabled.
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Place a memory card on the tray with the gold-coloured contacts facing downwards.
3
Gently press the memory card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
→
card
Settings
UNMOUNT
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
app and tap
.
Smart Manager
→
Storage
→ →
Storage settings
→
SD
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
→
card
Settings
Format
app and tap
.
Smart Manager
→
Storage
→ →
Storage settings
→
SD
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
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Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Turning the device on
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
Turning the device off
To turn off the device, press and hold the Power key, and then tap
To restart the device, tap
Restart
.
Power off
.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
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Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
Turn on the device.
1
Select your preferred device language and select .
2
Follow the on-screen instructions to complete the setup.
3
The Home screen will appear.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, launch the
app and tap
account.samsung.com.
Accounts
→
Accounts
→
Samsung account
→
Help
. Alternatively, visit
Creating a Samsung account
If you do not have a Samsung account, you should create one.
Launch the
1
account
Tap
2
3
Create account
Follow the on-screen instructions to complete creating your account.
Settings
.
app and tap
.
Accounts
→
Accounts
→
Add account
→
Settings
Samsung
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Signing in to your Samsung account
If you already have a Samsung account, sign in to your Samsung account. You can also sign in
using your Google account.
Launch the
1
account
Enter your Samsung account ID and password and tap
2
If you want to sign in using your Google account, tap
Follow the on-screen instructions to complete signing in to your Samsung account.
3
Settings
.
app and tap
Accounts
→
Accounts
→
Add account
Sign in
Continue with Google
.
→
Samsung
.
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Find ID
or
Reset password
on the
Removing your Samsung account
When you remove your Samsung account from the device, your data, such as contacts or
events, will also be removed.
Launch the
1
Tap
2
Tap
3
Samsung account
Sign out
Settings
, enter your Samsung account password, and then tap OK.
app and tap
→
Accounts
Personal info
→
→ →
Accounts
Sign out
.
.
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Understanding the screen
Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
•
The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately
2 seconds.
Dragging
Tap and hold an item and drag it to the
target position.
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Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or
to the right.
Spreading and pinching
Spread two fingers apart or pinch on the
screen.
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Button Function
Recents
Home
Back
•
Tap to open the list of recent apps.
•
Tap to return to the Home screen.
•
Tap and hold to launch the
•
Tap to return to the previous screen.
24
Google Assistant
.
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Setting the navigation bar
Change the order of the buttons on the navigation bar.
Launch the
select an option.
Settings
app and tap
Display
→
Navigation bar
→
Button layout
, and then
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
The screen may appear differently depending on the region or service provider.
A widget
Screen indicator
Navigation bar (soft buttons)
Favourite apps
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Switching between Home and Apps screens
On the Home screen, swipe upwards to open the Apps screen. To return to the Home screen,
swipe downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Home screen Apps screen
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Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then tap
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Add to Home
. A shortcut to the app will be added on the Home screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen, tap and hold an app, and then drag it over another app.
A new folder containing the selected apps will be created. Tap
folder name.
Folder name
and enter a
•
Adding more apps
You can add an app by dragging it to the folder.
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
folder’s apps will be relocated to the Apps screen.
Delete folder
27
. Only the folder will be deleted. The
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Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more.
•
Wallpapers
•
Widgets
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
•
Home screen settings
: Change the wallpaper settings for the Home screen and the locked screen.
: Widgets are small apps that launch specific app functions to provide
: Change the Home screen settings.
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Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
•
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
•
The indicator icons may appear differently depending on the service provider or
model.
Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
/
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
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Locked screen
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Power key to turn on the screen.
30
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Basics
Changing the screen lock method
To change the screen lock method, launch the
Screen lock type
When you set a pattern, PIN, or password for the screen lock method, you can protect your
personal information by preventing others from accessing your device. After setting the
screen lock method, the device will require an unlock code whenever unlocking it.
•
Swipe
•
Pattern
•
PIN
•
Password
the screen.
•
None
: Swipe in any direction on the screen to unlock it.
: Enter a PIN with at least four numbers to unlock the screen.
: Do not set a screen lock method.
, and then select a method.
: Draw a pattern with four or more dots to unlock the screen.
: Enter a password with at least four characters, numbers, or symbols to unlock
Settings
app, tap
Lock screen and security
Screen capture
Capture a screenshot while using the device.
→
Press and hold the Volume Down key and the Power key simultaneously. Captured
screenshots will be saved in
It is not possible to capture a screenshot while using some apps and features.
Gallery
.
31
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Basics
Clear all notifications.
Access the notification settings.
Notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
Quick setting buttons
View the notification details and
perform various actions.
Launch Settings.
32
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Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
Access additional options.
Preferred SIM card for each
option. Tap to access the SIM
card manager.
Adjust the brightness of the
display.
To change feature settings, tap the text under each button or tap and hold a button.
To rearrange buttons, tap
→
Button order
, tap and hold a button, and then drag it to
another location.
33
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Basics
Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create notes, and
more.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Enter uppercase. For all caps, tap
it twice.
Enter symbols.
Change the keyboard settings.
Delete a preceding character.
Break to the next line.
Enter a space.
Changing the input language
Tap →
use. When you select two or more languages, you can switch between the input languages
by swiping to the left or right on the space key.
Languages and types
→
Manage input languages
and select the languages to
Changing the keyboard
On the navigation bar, tap to change the keyboard.
To change the keyboard type, tap →
select the keyboard type you want.
On a
3x4 keyboard
corresponding key repeatedly until the desired character appears.
, a key has three or four characters. To enter a character, tap the
Languages and types
34
, select a language, and then
Page 35
Basics
Additional keyboard functions
Tap and hold to use various functions. Other icons may appear instead of the icon
depending on the last function that was used.
Some features may not be available depending on the region or service provider.
•
: Enter text by voice.
•
: Enter emoticons.
•
: Change the keyboard for one-handed operation.
•
: Change the keyboard settings.
Copying and pasting
Tap and hold over text.
1
Drag or to select the desired text, or tap
2
Tap
Copy
or
Cut
3
Tap and hold where the text is to be inserted and tap
4
.
Select all
Paste
to select all text.
.
35
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Apps and features
Installing or uninstalling apps
Galaxy Store
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Launch the
Galaxy Store
This app may not be available depending on the region or service provider.
app.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap → →
select an option.
Auto update apps
Install
. To purchase
, and then
Play Store
Purchase and download apps.
Launch the
Play Store
app.
Installing apps
Browse apps by category or search for apps by keyword.
Select an app to view information about it. To download free apps, tap
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap →
then select an option.
36
Settings
→
Install
Auto-update apps
. To purchase
, and
Page 37
Apps and features
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
•
Disable
•
Uninstall
Enabling apps
: Disable selected default apps that cannot be uninstalled from the device.
: Uninstall downloaded apps.
Some apps may not support this feature.
Launch the
an app, and then tap
Settings
app, tap
ENABLE
Apps and notifications
.
→
All apps
→ →
Disabled
, select
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device.
To view your app permission settings, launch the
→
notifications
permissions list and change its permissions.
To view or change app permission settings by permission category, launch the
and tap
Apps and notifications
If you do not grant permissions to apps, the basic features of the apps may not
function properly.
All apps
. Select an app and tap
→
Permission manager
Settings
Permissions
app and tap
. Select an item and select an app.
Apps and
. You can view the app’s
Settings
app
37
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Apps and features
Phone
Introduction
Make or answer voice calls.
Making calls
Launch the
1
If the keypad does not appear on the screen, tap
Tap to make a voice call.
2
Preview the phone number.
Phone
Create a new contact.
app and enter a phone number.
to open the keypad.
Access additional options.
Add the number to an existing
contact.
Delete a preceding character.
38
Hide the keypad.
Page 39
Apps and features
Making calls from call logs or contacts list
Swipe to the right on a contact or a phone number to make a call.
If this feature is deactivated, launch the
Swipe to call or send messages
the
Settings
switch to activate it.
app, tap
System
→
Making calls from the locked screen
On the locked screen, drag outside the circle.
Making an international call
Tap to open the keypad if the keypad does not appear on the screen.
1
Tap and hold 0 until the + sign appears.
2
Enter the country code, area code, and phone number, and then tap .
3
Receiving calls
Gestures
, and then tap
Answering a call
When a call comes in, drag outside the large circle.
Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the
and select a message to send.
To create various rejection messages, launch the
decline messages
, enter a message, and then tap .
Phone
app, tap →
Send message
Settings
bar upwards
→
Quick
Missed calls
If a call is missed, the icon appears on the status bar. Open the notification panel to view
the list of missed calls.
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Apps and features
Blocking phone numbers
Block calls from specific numbers added to your block list.
Launch the
1
Tap
2
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
Contacts
To manually enter a number, tap
tap
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown callers
.
Phone
app and tap →
, select contacts or phone numbers, and then tap
switch to activate the feature.
Settings
Add phone number
→
Block numbers
, enter a phone number, and then
.
Done
.
Options during calls
During a voice call
The following actions are available:
•
: Access additional options.
•
Add call
call, the first call will be resumed.
•
Hold call
•
Bluetooth
•
Speaker
the device away from your ears.
•
Mute
•
Keypad
•
: Dial a second call. The first call will be put on hold. When you end the second
: Hold a call. Tap
: Switch to a Bluetooth headset if it is connected to the device.
: Activate or deactivate the speakerphone. When using the speakerphone, keep
: Turn off the microphone so that the other party cannot hear you.
/
Hide
: Open or close the keypad.
: End the current call.
Resume call
to retrieve the held call.
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Apps and features
Adding a phone number to Contacts
Adding a phone number to Contacts from the keypad
Launch the
1
Enter the number.
2
If the keypad does not appear on the screen, tap
Tap
3
Create contact
an existing contact.
Phone
app.
to create a new contact, or tap
to open the keypad.
Update existing
Adding a phone number to Contacts from the calls list
Launch the
1
Tap a caller’s image, or tap a phone number →
2
Tap
3
Add
existing contact.
Phone
to create a new contact, or tap
app.
Details
Update existing
.
to add the number to an
to add the number to
41
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Apps and features
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
Launch the
1
Select a storage location.
2
Enter contact information.
3
Select a storage location.
Contacts
app and tap .
Add an image.
Enter contact information.
Open more information fields.
4
Depending on the selected storage location, the types of information you can save
may vary.
Tap
Save
.
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Apps and features
Importing contacts
Add contacts by importing them from other storages to your device.
Launch the
1
Import
Select a storage location to import contacts from.
2
Select a storage location to save contacts to.
3
Tick VCF files or contacts to import and tap
4
.
Contacts
app and tap →
Manage contacts
Done
.
→
Import/export contacts
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts.
Launch the
1
Tap
2
Sync account
Settings
and tap the
app, tap
Accounts
Contacts
→
Accounts
switch to activate it.
and select the account to sync with.
→
This feature is not supported for some accounts.
Searching for contacts
Launch the
Use one of the following search methods:
•
Scroll up or down the contacts list.
•
Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
•
Tap the search field at the top of the contacts list and enter search criteria.
Contacts
app.
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Apps and features
Tap the contact’s image, or tap the contact’s name →
actions:
•
: Add to favourite contacts.
•
: Make a voice call.
•
: Compose a message.
•
: Compose an email.
Details
. Then take one of the following
Sharing contacts
You can share contacts with others by using various sharing options.
Launch the
1
Select contacts and tap
2
Select a sharing method.
3
Contacts
app and tap →
Share
.
Share
.
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
Launch the
1
Tap
2
Tap
3
Tap
4
Create
Add member
Save
Contacts
and enter a label name.
.
app and tap →
, select contacts to add to the group, and then tap
Labels
.
Done
.
44
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Apps and features
Sending a group message
You can send a group message to a group’s members at the same time.
Launch the
Contacts
app, tap →
Labels
, select a group, and then tap →
Send message
.
Merging duplicate contacts
When you import contacts from other storages, or sync contacts with other accounts, your
contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline
your contacts list.
Launch the
1
Tap →
2
Select contacts and tap
3
Contacts
Link contacts
app and tap the contact’s name →
.
Link
Details
.
.
Deleting contacts
Launch the
1
Contacts
app and tap →
Delete
.
Select contacts and tap
2
To delete contacts one by one, open the contacts list and tap a contact’s image or tap a
→
contact’s name
Details
Delete
. Then tap →
.
Delete
.
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Apps and features
Enter a message.
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
Launch the
1
Add recipients and enter a message.
2
To record and send a voice message, tap and hold
release your finger. The recording icon appears only while the message input field is
empty.
Messages
Recipient
Attach files.
app and tap .
, say your message, and then
Enter recipients.
Send the message.
Tap to send the message.
3
46
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Apps and features
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
Launch the
1
On the messages list, select a contact or a phone number.
2
•
To reply to the message, tap the message input field, enter a message, and then tap
•
To adjust the font size, spread two fingers apart or pinch on the screen.
.
Messages
app.
Blocking unwanted messages
Block messages from specific numbers added to your block list.
Launch the
1
Block numbers
Tap
2
Inbox
then tap
Messages
.
and select a contact or a phone number. Or, tap
Done
.
app and tap →
Settings
→
Block numbers and messages
Contacts
→
, select contacts, and
To manually enter a number, tap
Enter number
, enter a phone number, and then tap .
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Apps and features
Setting the message notification
You can change notification sound, display options, and more.
Launch the
1
activate it.
Change the notification settings.
2
Messages
app, tap →
Settings
→
Notifications
Deleting messages
Launch the
1
On the messages list, select a contact or a phone number.
2
Tap and hold a message, then tap
3
To delete multiple messages, tick messages you want to delete.
Tap
4
Delete
Messages
.
app.
Delete
.
, and then tap the switch to
48
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Apps and features
manager.
View your bookmarks and recent
Internet
Introduction
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
Browsing webpages
Launch the
1
Tap the address field.
2
Enter the web address or a keyword, and then tap Go.
3
Bookmark the current webpage.
Internet
Open the homepage.
app.
Access additional options.
Refresh the current webpage.
browsing history.
Move between pages.
Open the browser's tab
49
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Apps and features
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
•
Do not take photos or record videos of other people without their permission.
•
Do not take photos or record videos where legally prohibited.
•
Do not take photos or record videos in places where you may violate other people’s
privacy.
Launching Camera
Use the following methods to launch Camera:
•
Launch the
•
Press the Power key twice quickly.
•
On the locked screen, drag outside the circle.
•
•
•
Camera
Some methods may not be available depending on the region or service provider.
Some camera features are not available when you launch the
locked screen or when the screen is turned off while the screen lock method is set.
If photos you take appear blurry, clean the camera lens and try again.
app.
Camera
app from the
50
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Apps and features
Take a photo.
Taking photos
Tap the image on the preview screen where the camera should focus.
1
•
Spread two fingers apart on the screen to zoom in, and pinch to zoom out. Zooming
features are available only when using the rear camera.
•
To adjust the brightness of photos or videos, tap the screen. When the adjustment bar
appears, drag the adjustment bar towards
Tap to take a photo.
2
Camera settings
Current mode
or .
Options for current shooting
mode
Shooting modes
Preview thumbnail
•
The preview screen may vary depending on the shooting mode and which camera
is being used.
•
The camera automatically shuts off when unused.
•
Make sure that the lens is not damaged or contaminated. Otherwise, the device
may not work properly in some modes that require high resolutions.
•
Your device’s camera features a wide-angle lens. Minor distortion may occur in
wide-angle photos or videos and does not indicate device performance problems.
Switch between the front and
rear cameras.
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Apps and features
Options for current shooting mode
On the preview screen, use the following options.
The available options may vary depending on the shooting mode.
•
: Activate or deactivate the flash.
Options for current
shooting mode
•
•
•
•
: Select the length of the delay before the camera automatically takes a photo.
: Select an aspect ratio for photos.
: Apply a filter effect.
: Select an aspect ratio for videos.
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a photo.
This feature is available only in
PHOTO
mode.
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Apps and features
Changing shooting modes
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Select a shooting mode you want.
Shooting modes list
Photo mode
The camera adjusts the shooting options automatically depending on the surroundings to
capture photos easily.
On the shooting modes list, tap
Taking selfies
You can take self-portraits with the front camera.
On the shooting modes list, tap
1
On the preview screen, swipe upwards or downwards, or tap
2
camera for self-portraits.
PHOTO
PHOTO
and tap to take a photo.
.
to switch to the front
Face the front camera lens.
3
Tap to take a photo.
4
53
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Apps and features
Applying filter effects
You can select a filter effect before taking a photo.
On the preview screen, tap .
1
Select a filter effect and take a photo.
2
Video mode
The camera adjusts the shooting options automatically depending on the surroundings to
record videos easily.
On the shooting modes list, tap
1
Tap to record a video.
2
•
To capture an image from the video while recording, tap .
•
To change the focus while recording a video, tap where you want to focus. To use auto
AF
focus mode, tap
Tap to stop recording the video.
3
to cancel the manually set focus.
VIDEO
.
Customising camera settings
On the preview screen, tap . Some options may not be available depending on the
shooting mode.
Videos
•
Rear video size
: Select a resolution for videos you want to take with the rear camera.
Using a higher resolution will result in higher quality videos, but they will take up more
memory.
•
Front video size
Using a higher resolution will result in higher quality videos, but they will take up more
memory.
: Select a resolution for videos you want to take with the front camera.
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Apps and features
Useful features
•
Grid lines
•
Pictures as previewed
screen when taken with the front camera without flipping them.
•
Location tags
•
•
•
Shooting Methods
video.
•
Storage location
: Display viewfinder guides to help composition when selecting subjects.
: Set the device to save photos as they appear on the preview
: Attach a GPS location tag to the photo.
GPS signal strength may decrease in locations where the signal is obstructed, such
as between buildings or in low-lying areas, or in poor weather conditions.
Your location may appear on your photos when you upload them to the Internet.
To avoid this, deactivate the location tag setting.
: Select additional shooting methods for taking a photo or recording a
: Select the memory location for storage. This feature will appear when
you insert a memory card.
•
Quick launch
quickly.
•
Reset settings
•
About Camera
: Set the device to launch the camera by pressing the Power key twice
: Reset the camera settings.
: View the Camera app version and legal information.
55
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Apps and features
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album.
Viewing images
Launch the
1
Select an image.
2
Gallery
Modify the image.
app and tap
PICTURES
.
Access additional options.
Share the image with others.
Rotate the image.
Delete the image.
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Apps and features
Access additional
Viewing videos
Launch the
1
Select a video to play. Video files show the icon on the preview thumbnail.
2
Tap to play the video.
3
Skip to the
previous video.
Tap and hold to
Rewind or
fast-forward by
dragging the bar.
Lock the playback
Gallery
rewind.
screen.
app and tap
PICTURES
.
options.
Rotate the screen.
Skip to the next
video. Tap and
hold to
fast-forward.
Change screen
ratio.
Pause and resume
playback.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
Viewing albums
You can view your images and videos sorted by folders or albums.
Launch the
Gallery
app, tap
ALBUMS
, and then select an album.
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Apps and features
Deleting images or videos
Deleting an image or a video
Select an image or a video and tap at the bottom of the screen.
Deleting multiple images and videos
On the Gallery screen, tap and hold an image or a video to delete.
1
Tick the images or videos to delete.
2
Tap
3
Delete
.
Calendar
Manage your schedule by entering upcoming events in your planner.
Creating events
Launch the
1
If the date already has saved events in it, tap the date and tap
Calendar
app and tap or double-tap a date.
.
58
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Apps and features
Enter event details.
2
Enter the location.
Enter a title.
Set an alarm.
Add a note.
Set the duration.
Select a calendar to save the
event to.
Add more details.
Tap
Save
3
to save the event.
Syncing events with your accounts
Launch the
1
Tap
2
To add accounts to sync with, launch the
Add account
Sync account
This feature is not supported for some accounts.
Settings
. Then, select an account to sync with and sign in. When an account is added, it
app, tap
and tap the
Accounts
Calendar
Calendar
→
Accounts
switch to activate it.
app and tap →
and select the account to sync with.
Manage calendars
→
will appear on the list.
59
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Apps and features
Manage your Wi-Fi data usage.
Manage apps that are allowed to
Samsung Max
Monitor and reduce your mobile data usage by preventing background apps from using the
mobile data connection. You can also use the data compression feature to compress Internet
data, such as images, videos, and webpages, accessed via the mobile network.
•
This feature may not be available depending on the region or service provider.
•
Some webpages or content may not be available when this feature is activated,
depending on the service provider or the mobile network conditions.
Launch the
View the Samsung Max
Samsung Max
information you set.
app.
Select apps that are allowed to
use the mobile data connection
in the background.
Access the Samsung Max
settings
Manage your Mobile data usage.
use background data.
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Apps and features
Scan and save available stations
Radio
Launch the
Radio
app.
Before you use this app, you must connect an earphone, which serves as the radio antenna.
•
This app may not be available depending on the region or service provider.
•
The FM radio scans and saves available stations automatically when running for the
first time.
Play through the speaker.
Turn the FM radio on or off.
Enter radio station frequency
manually.
Fine-tune the frequency.
automatically.
Access additional options.
Add the current radio station to
the favourites list.
Search for an available radio
station.
View the list of favourite stations.
View the list of available stations.
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap
.
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Apps and features
Clock
Introduction
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Alarm
Launch the
Clock
app and tap
Alarm
.
Setting alarms
Tap in the alarms list, set an alarm time, select the days on which the alarm will repeat, set
Save
other various alarm options, and then tap
To open the keypad to enter an alarm time, tap the time input field.
To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.
.
Stopping alarms
Tap
Dismiss
to repeat the alarm after a specified length of time.
to stop an alarm. If you have previously enabled the snooze option, tap
Snooze
Deleting alarms
Tap and hold an alarm, tick alarms to delete, and then tap
Delete
.
World Clock
Launch the
Creating clocks
Tap , enter a city name or select a city from a list.
Deleting clocks
Tap and hold a clock, tick clocks to delete, and then tap
Clock
app and tap
World Clock
.
62
Delete
.
Page 63
Apps and features
Stopwatch
Launch the
1
Tap
2
3
Start
To record lap times while timing an event, tap
Tap
Stop
•
To restart the timing, tap
•
To clear lap times, tap
Clock
to time an event.
to stop timing.
app and tap
Resume
Reset
Stopwatch
.
Timer
Launch the
1
To add a frequently used timer, tap
and then tap
Clock
Add
app and tap
.
Timer
→
.
Lap
.
.
.
Add preset timer
, set the duration and name,
Set the duration, and then tap
2
To open the keypad to enter the duration, tap the duration input field.
Tap
3
Dismiss
when the timer goes off.
Start
.
Calculator
Perform simple or complex calculations.
Launch the
Tap
To see the calculation history, tap
To clear the history, tap
To use the EMI calculator, tap
then tap
Calculator
to display the scientific calculator.
Calculate
app.
. To close the calculation history panel, tap .
→
Clear history
. Enter the total amount, interest rate and set the period, and
.
.
63
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Apps and features
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
You may incur additional charges when sharing files via the mobile network.
Launch the
1
Tap and select a sharing method, such as Bluetooth and message.
2
Gallery
app and select an image.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
Google Go
Search quickly for items on the Internet or your device.
Gmail
Send or receive emails via the Google Mail service.
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Apps and features
Assistant
Make quick phone calls, set reminders, and receive updates on the latest news with your
voice or text.
Maps Go
Find your location on the map, search the world map, and view location information for
various places around you.
Chrome
Search for information and browse webpages.
YT Music
Enjoy various music and videos provided by YouTube Music. You can also view the music
collections stored on your device and play them.
YouTube Go
Watch or create videos and share them with others.
Gallery
View images and videos stored in your device. You can also manage images and videos by
folder.
Files
Simply browse, share, and back up files with cleaning recommendations to clear your cache
and remove duplicate files.
Duo
Make a simple video call.
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Settings
Introduction
Customise device settings. You can make your device more personalised by configuring
various setting options.
Launch the
To search for settings by entering keywords, tap
Settings
app.
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap
•
Wi-Fi
: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
•
Bluetooth
devices. Refer to Bluetooth for more information.
•
Flight mode
: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
: Set the device to disable all wireless functions on your device. You can use
Connections
.
only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight mode.
•
Data usage
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can also activate the data saver feature to prevent some apps running in the
background from sending or receiving data. Refer to Data saver for more information.
: Keep track of your data usage amount and customise the settings for the
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Settings
•
Mobile Hotspot and Tethering
device’s mobile data connection with other devices when the network connection is not
available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot
and Tethering for more information.
•
Mobile networks
•
SIM card manager
SIM card settings. Refer to SIM card manager (dual SIM models) for more information.
•
Auto turn off connections
and other connections when you are not being used.
•
More connection settings
connection settings for more information.
: Configure your mobile network settings.
(dual SIM models): Activate your SIM or USIM cards and customise the
: Use the device as a mobile hotspot to share the
: Set the device to save battery by turning off Bluetooth, GPS,
: Customise settings to control other features. Refer to More
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Connecting to a Wi-Fi network
On the Settings screen, tap
1
Select a network from the Wi-Fi networks list.
2
Networks that require a password appear with a lock icon. Enter the password and tap
Connect
.
•
Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
device from connecting to the network automatically, tap
and tap
•
If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
Forget
.
Connections
→
Wi-Fi
and tap the switch to activate it.
next to the network
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Settings
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
On the Settings screen, tap
1
Tap →
2
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
Select a device to connect to.
3
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
Ending the device connection
On the Settings screen, tap
1
Tap →
2
Wi-Fi Direct
Wi-Fi Direct
.
.
Connections
Connections
→
→
Wi-Fi
and tap the switch to activate it.
Wi-Fi
.
The device displays the connected devices in the list.
Tap the device name to disconnect the devices.
3
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Settings
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
•
Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
•
Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
•
Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
•
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes). Samsung is
not responsible for the repercussion of illegal use of the Bluetooth feature.
Pairing with other Bluetooth devices
On the Settings screen, tap
1
The detected devices will be listed.
Select a device to pair with.
2
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
Accept the Bluetooth connection request on your device to confirm.
3
The devices will be connected when the other device accepts the Bluetooth connection
request.
Connections
→
Bluetooth
and tap the switch to activate it.
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Settings
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
Launch the
1
Tap →
2
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
Accept the Bluetooth connection request on the other device.
3
Gallery
Bluetooth
app and select an image.
and select a device to transfer the image to.
Unpairing Bluetooth devices
On the Settings screen, tap
1
The device displays the paired devices in the list.
Tap next to the device name to unpair.
2
Tap
3
Unpair
.
Connections
→
Bluetooth
.
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Settings
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap
activate it.
When the data saver feature is activated, the
To select apps to use data without restriction, tap
select apps.
Connections
→
Data usage
icon will appear on the status bar.
→
Data saver
Data saver feature activated
Allow app while Data saver on
and tap the switch to
and
Mobile Hotspot and Tethering
Use the device as a mobile hotspot to share the device’s mobile data connection with other
devices when the network connection is not available. Connections can be made via Wi-Fi,
USB, or Bluetooth.
On the Settings screen, tap
You may incur additional charges when using this feature.
•
Mobile Hotspot
with computers or other devices.
•
Bluetooth tethering
connection with computers or other devices via Bluetooth.
•
USB tethering
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
: Use the mobile hotspot to share the device’s mobile data connection
: Use USB tethering to share the device’s mobile data connection with
Connections
: Use Bluetooth tethering to share the device’s mobile data
→
Mobile Hotspot and Tethering
.
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Settings
Using the mobile hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
On the Settings screen, tap
1
Hotspot
Tap the switch to activate it.
2
The
networks list.
On the other device’s screen, search for and select your device from the Wi-Fi networks
3
list.
On the connected device, use the device’s mobile data connection to access the Internet.
4
.
icon appears on the status bar. Other devices can find your device in the Wi-Fi
Connections
→
Mobile Hotspot and Tethering
→
Mobile
SIM card manager (dual SIM models)
Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM
or USIM cards (dual SIM models) for more information.
On the Settings screen, tap
•
Calls
: Select a SIM or USIM card for voice calls.
•
Text messages
•
Mobile data
•
Dual SIM always on
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
: Select a SIM or USIM card for messaging.
: Select a SIM or USIM card for data services.
: Set the device to allow incoming calls from the other SIM or USIM
Connections
→
SIM card manager
.
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Settings
More connection settings
Customise settings to control other connection features.
On the Settings screen, tap
•
Printing
for available printers or add one manually to print files. Refer to Printing for more
information.
•
VPN
company’s private network.
•
Private DNS
: Configure settings for printer plug-ins installed on the device. You can search
: Set up virtual private networks (VPNs) on your device to connect to a school or
: Set the device to use the security enhanced private DNS.
Connections
→
More connection settings
.
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
On the Settings screen, tap
1
Download plugin
Search for a printer plug-in in
2
Select a printer plug-in and install it.
3
Select the installed printer plug-in.
4
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
Select a printer to add.
5
To add printers manually, tap →
.
Connections
Play Store
Add printer
→
More connection settings
.
.
→
Printing
→
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Settings
Printing content
While viewing content, such as images or documents, access the sharing options panel, tap
the printer plug-in you have installed, and then follow the on-screen instructions to complete
the printing.
Printing methods may vary depending on the content type.
Sounds and vibration
Change settings for various sounds on the device.
On the Settings screen, tap
•
Sound mode
•
Vibrate while ringing
•
Temporary mute
•
Ringtone
•
Notification sounds
•
Volume
•
System sounds
: Set the device to use sound mode, vibration mode, or silent mode.
: Set the device to use silent mode for a certain period.
: Change the call ringtone.
: Adjust the device’s volume level.
: Set the device to sound for actions, such as controlling the touchscreen.
Sounds and vibration
: Set the device to vibrate and play a ringtone for incoming calls.
: Change the notification sound.
.
Apps and notifications
View recently launched apps and manage the device’s apps settings. You can view the apps’
usage information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap
To customise app permissions for more apps, tap
Apps and notifications
74
.
Special access
and select an option.
Page 75
Settings
Display
Options
Change the display and the Home screen settings.
On the Settings screen, tap
•
Dark mode
•
Brightness
•
Auto brightness
automatically.
•
Outdoor mode
conditions.
•
Wallpaper
•
Font size
•
Show battery percentage
•
Screen timeout
backlight.
•
Navigation bar
buttons) for more information.
: Activate or deactivate dark mode.
: Adjust the brightness of the display.
: Set the device to save power by adjusting the brightness of the display
: Activate outdoor mode to make the display easier to see in bright
: Change the wallpaper settings for the Home screen and the locked screen.
: Change the font size.
: Set the length of time the device waits before turning off the display’s
: Change the navigation bar settings. Refer to Navigation bar (soft
Display
.
: Set the device to display the remaining battery life.
•
Screensaver
Screensaver for more information.
: Set the device to launch a screensaver when the device is charging. Refer to
Screensaver
You can set to display images as a screensaver when the screen turns off automatically. The
screensaver will be displayed when the device is charging.
On the Settings screen, tap
1
Select
2
To preview the selected option, tap
Colours
When you tap the screen while your screensaver is displayed, the screen will turn on.
.
Display
→
Screensaver
Preview
.
.
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Settings
Lock screen and security
Options
Change the settings for securing the device.
On the Settings screen, tap
The available options may vary depending on the screen lock method selected.
•
Google Play Protect
about potential harm and remove them.
•
Find My Device
•
Security update
•
Google Play system update
•
Encrypt SD card
If you reset your device to the factory defaults with this setting enabled, the
device will not be able to read your encrypted files. Disable this setting before
resetting the device.
•
Other security settings
•
Screen lock type
: Activate or deactivate the Find My Device feature.
: View the version of your device’s software and check for updates.
: Set the device to encrypt files on a memory card.
: Change the screen lock method.
Lock screen and security
: Set the device to check for harmful apps and behaviour and warn
: View the Google Play system version and check for updates.
: Configure additional security settings.
.
•
Smart Lock
detected. Refer to Smart Lock for more information.
•
Secure lock settings
•
Contact information
address, on the locked screen.
•
Notifications
: Set the device to unlock itself when trusted locations or devices are
: Change screen lock settings for the selected lock method.
: Set the device to show contact information, such as your email
: Set how to show notifications on the locked screen.
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Settings
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
•
This feature will be available to use after you set a screen lock method.
•
If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
On the Settings screen, tap
1
Unlock the screen using the preset screen lock method.
2
Select an option and follow the on-screen instructions to complete the setup.
3
Lock screen and security
→
Smart Lock
Privacy
Change the settings for privacy.
On the Settings screen, tap
•
Permission manager
them. You can also edit the permission settings.
•
Send diagnostic data
usage information to Samsung.
•
Receive marketing information
Privacy
: View the list of features and apps that have permission to use
: Set the device to automatically send the device’s diagnostic and
.
: Set whether to receive Samsung marketing
.
information, such as special offers, membership benefits, and newsletters.
•
Advanced
: Configure advanced settings for privacy.
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Settings
Location
Change settings for location information permissions.
On the Settings screen, tap
•
App permissions
location and edit the permission settings.
•
Improve accuracy
accuracy of your location information, even when the features are deactivated.
•
Recent location requests
•
Location services
: View the list of apps that have permission to access the device’s
Location
: Set the device to use the Wi-Fi or Bluetooth feature to increase the
: View which apps request your current location information.
: View the location services your device is using.
.
Accounts
Sync, back up, or restore your device’s data. You can also register and manage accounts, such
as your Samsung account or Google account.
On the Settings screen, tap
•
Accounts
: Add your Samsung and Google accounts, or other accounts, to sync with.
Accounts
.
•
Backup
You can back up your sensitive information and access it later. You must sign in to your
Google or Samsung account to back up data.
: Keep your personal information, app data, and settings safe on your device.
Configure settings for some features provided by Google.
On the Settings screen, tap
Google
.
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Settings
Digital Wellbeing & parental controls
Options
View the history of your device usage and use features to prevent your device from
interfering with your life. You can also set up parental controls for your children and manage
their digital use.
On the Settings screen, tap
•
Your Digital Wellbeing tools
Digital Wellbeing tools for more information.
•
Parental controls
Digital Wellbeing & parental controls
: View the daily usage history of your device. Refer to Your
: Manage your children’s digital use.
.
Your Digital Wellbeing tools
View the daily usage history of your device. You can also limit usage time or change the
notification settings for each app.
On the Settings screen, tap
Digital Wellbeing & parental controls
The time the screen was on
→
Show your data
.
Number of unlocks
Dashboard
Number of notifications
Focus mode
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Settings
Setting timers for apps
You can limit the daily usage time for each app by setting a timer. When you reach the limit,
the app will be deactivated and you cannot use it.
On the Settings screen, tap
1
Tap next the app you want and set the time.
2
Digital Wellbeing & parental controls
→
Dashboard
.
Using focus mode
You can activate focus mode to avoid distractions from your device and stay focused on what
you want. While focus mode is on, you can only use default apps and the apps you allowed
exceptions for.
On the Settings screen, tap
Digital Wellbeing & parental controls
→
Focus mode
.
Smart Manager
The smart manager feature provides an overview of the status of your device’s battery,
storage and memory. You can also automatically optimise the device with a tap of your finger.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap
•
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
•
You may not receive notifications from some apps that use power saving mode.
Smart Manager
→
Battery
.
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Settings
Maximum power saving mode
In maximum power saving mode, the device decreases battery consumption by applying the
dark theme and limiting the apps and features available.
Network connections, except for the mobile network, will be deactivated.
Tap
Turn on Maximum power saving mode
, tap option switches activated, and then tap
Apply
After entering maximum power saving mode, on the Home screen, tap
to use. To remove apps, tap
To deactivate maximum power saving mode, tap
mode
.
and select an app
→
Edit
and select an app with .
→
Turn off Maximum power saving
.
The estimated battery usage time may vary depending on your device settings and
operating conditions.
Managing the battery
You can save battery power by preventing apps that are running in the background from
using battery power when they are not being used. Tap
apps list, and then tap the
Optimise battery usage
switch to activate the feature.
Battery usage
, select apps from the
Storage
Check the status of the used and available memory.
On the Settings screen, tap
•
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the
memory. The available capacity may change when you update the device.
•
You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
Smart Manager
Managing the memory
To delete residual files, such as cache, tap
do not use any more, tap
DELETE
or
UNINSTALL
.
User data
and select a category. Then, tick items to select and tap
→
Storage
Clean now
.
. To delete files or uninstall apps that you
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Settings
Memory
On the Settings screen, tap
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap
Clean now
Smart Manager
.
→
Memory
.
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap
•
Font size
•
Magnification
•
Large mouse/touchpad pointer
touchpad.
•
Negative colours
•
Colour adjustment
: Change the font size.
: Set the device to magnify the screen and to zoom in on a specific area.
Accessibility
: Reverse the display colours to improve visibility.
: Adjust the colour scheme for the screen when the device determines
.
: Enlarge the pointer when using an external mouse or
that you are colour blind or having difficulty reading content.
•
High contrast fonts
between the text and the background.
•
Remove animations
screen movement.
•
Mono audio
•
Google subtitles (CC)
Google and to change the closed caption settings.
•
Touch & hold delay
•
Click after pointer stops
the mouse pointer over the item.
•
End call with Power button
•
Time to take action
take action, such as notifications or volume controller.
•
Text-to-speech
: Enable mono sound when listening to audio with one earbud.
: Adjust the colour and outline of fonts to increase the contrast
: Reduce animation effects if you are sensitive to animations or
: Set the device to display closed captions on content supported by
: Set the recognition time for tapping and holding the screen.
: Set the device to select an item automatically when you place
: Change the method of ending calls.
: Set the amount of time to display pop-up windows that ask you to
: Change the settings for text-to-speech features used when Voice
Assistant is activated, such as languages, speed, and more.
•
Accessibility shortcut
switch when you press and hold the Volume Up key and the Volume Down key
simultaneously for more than 3 seconds.
: Set the device to activate Voice Assistant or Samsung universal
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Settings
User manual
View help information to learn how to use the device and apps or configure important
settings.
On the Settings screen, tap
User manual
.
System
Options
Customise your device’s system settings or reset the device.
On the Settings screen, tap
•
Language and input
and voice input types. Some options may not be available depending on the selected
language. Refer to Adding device languages for more information.
•
Gestures
information.
•
Date and time
: Activate the motion feature and configure settings. Refer to Gestures for more
: Access and alter the settings to control how the device displays the time
System
: Select device languages and change settings, such as keyboards
.
and date.
If the battery remains fully discharged, the time and date is reset.
•
Reset
settings and network settings.
•
Software update
•
About phone
: Reset your device’s settings or perform a factory data reset. You can reset all your
: View the device’s software version and check for updates.
: Access your device’s information.
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
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Settings
Adding device languages
You can add languages to use on your device.
On the Settings screen, tap
1
language
Select a language to add.
2
To set the selected language as the default language, tap
3
current language setting, tap
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, drag
move it to the top of the list. If an app does not support the default language, the next
supported language in the list will be used.
.
System
→
Keep current
Language and input
Set as default
.
→
Language
next to a language and
→
Add
. To keep the
Gestures
Activate the motion feature and configure settings.
On the Settings screen, tap
•
Swipe to call or send messages
you swipe to the right or left on a contact or a phone number in the
app.
System
→
Gestures
: Set the device to make a call or send a message when
.
Phone
or
Contacts
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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Appendix
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the
Delete all
Settings
. Before performing the factory data reset, remember to make backup copies of all
app and tap
System
→
Reset
→
Factory data reset
→
Reset
→
important data stored in the device.
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Appendix
Calls are not connected
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling.
•
Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
•
When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
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Appendix
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
•
The battery is consumable and the useful charge will get shorter over time.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
•
Charge the battery.
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
•
The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
•
If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
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Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•
Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
•
Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or connected to.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On your device, launch the
switch to re-activate it.
•
On your device, launch the
→
settings
when performing the reset.
Reset settings
Settings
Settings
to reset network settings. You may lose registered information
app, tap
app, tap
Connections
System
→
Reset
, and then tap the
→
Reset network
Bluetooth
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
•
Ensure that the USB cable you are using is compatible with your device.
•
Ensure that you have the proper driver installed and updated on your computer.
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Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the smart manager or manually delete unused
apps or files to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
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Copyright
Copyright © 2020 Samsung Electronics Co., Ltd.
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing in
any information storage and retrieval system.
Trademarks
•
SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co.,
Ltd.
•
Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•
Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of
the Wi-Fi Alliance.
•
All other trademarks and copyrights are the property of their respective owners.
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