Samsung SLS-BU10B User Manual

Other Messages and Troubleshooting Tips

Message Description and Troubleshooting

Resetting Device

Please Wait...

Factory Re set

Restarting Device

Please Wait…

No Ethern et Detected

Check Connections

Device Not Activated Call Verizon Support

Out of Verizon’s

Service Area

Not In-service

Excessive

Interference

Not In-service

MME Communication

Failure

Not In-service

Lost IP address

The Network Exte nder is re starti ng

The Network Exte nder is re starti ng as

The Network Extender can’t connect

to the Verizon Network . Call Customer

The Network Exte nder seems to be

outsid e of Verizon’s service a rea. Ca ll

The Network Exte nder is exp osed to a high leve l of radio interferen ce. Please

move the Extender to a d ifferent area

The Network Extender can’t connect

to the Verizon Network . If the problem

The Network Extender can’t obtain an IP add ress. C heck you r Modem/

Internet S ervi ce Provider or Net work

automatically.

part of a factory reset.

Make sure th e Ethernet c able is

connected at both ends.

Ser vice.*

Customer Service for assistance.*

at least 10 0 feet away.

continues, call Customer Service.*

Router settings , or contact your

Administrator.

Message Description and Troubleshooting

Not In-service

Network Extender

Overheate d

Not In-service

GPS Failure

See Use r Guide

Not In-service

Clock Failure

Not In-service Excessive attempts To Verizon Network

Not In-service

Excessive Alarms

Not In-service

Admin Lock

* Verizon Customer Service: 800-922-0204

Your Network E xtender is overheating.

Please m ove it to an area with an

ambient temperature between 0-50°F

and make su re the Net work Exte nder is

in a well ventilated lo cation .

See Troubleshootin g sectio n of this

Restar t the Network Exte nder.

If troubl e contin ues, call Customer

The Network Exte nder is automatically

locked due to excessive warm/

cold sta rt attempts. If restartin g the Network Extend er does n ot clear th e issue, please call Customer Service.*

The Network Exte nder is automatically

locked due to excessive alarms. If

restarting the Network Extender

does not c lear the i ssue, p lease c all

The Network Exte nder is locked by

the admi nistrator for maintenance. If this situ ation persists , call Customer

guide.

Ser vice.*

Customer Service.*

Ser vice.*

GPS Troubleshooting

If your display still shows “Searching for GPS” after one hour, or you get a GPS error message

1. Make sure that your Network Extender is at least 10 feet away from any communication devices or appliances that generate electromagnetic radiation (e.g., Wi-Fi routers or microwave ovens).

2. If you have another Network Extender, make sure their GPS antennas are at least 150mm apart.

3. Make sure your Network Extender is close to a window. If necessary, use the included 23’ GPS extension cable to position the GPS antenna as close to a window as possible. Follow the steps below to attach the GPS extension cable:

a. Firmly slide the GPS antenna cover off, as shown, to expose the rectangular GPS antenna. b. Disconnect the GPS antenna. Connect one end of the extension cable to the antenna and connect

the other end to the Network Extender where the antenna was originally connected.

c. Replace the cover, being careful to position the cable through the notch provided. Then extend the

cable, with the antenna on the end and place the antenna close to a window.

NOTE: If it has taken more than two hours to acquire a GPS signal, please check the GPS signal strength on the

Admin website. If the signal is weak, please see the user guide for additional troubleshooting steps.

GPS antenna cover

GPS extension cable

Connect

antenna

here

If your display still shows ‘Connecting to the Verizon Network’ after one hour

You may have to change the settings on your router. Please refer to the Troubleshooting section of the User Guide before calling Verizon customer support.

You can download the user guide from verizonwireless.com. For more information, go to verizonwireless.com/support/network-extender-router-configuration/. To contact Verizon Customer Service, call 800-922-0204.

Network Extender Coverage and Capacity

Once your Network Extender is successfully set up, the coverage and capacity will be as follows:

• Coverage: Approximately 7,500 square feet (about a 50-foot radius)*

• Capacity: Up to fourteen active users + one channel reserved for E911 calls

* Coverage radius may vary based on the floor plan and RF absorption of the materials in the building.

Accessing Your Network Extender’s Admin Website

You can manage your Network Extender’s settings from its Admin website:

1. Open a web browser, using a computer connected to the same network (LAN) as the Network Extender.

2. Enter “http://” followed by the Network Extender’s IP address (e.g., http://192.168.0.10).

NOTE: You will find the Network Extender’s IP address on the display. Use the Display button to navigate to it.

3. Sign in using the default admin password: LTEFemto + last 4 digits of the MAC ID (e.g., LTEFemto00A3).

NOTE: The password is case sensitive. Letters in the last four digits of the MAC ID should be UPPER case. The MAC

ID can be found on the label on the bottom of the Network Extender.

Verizon 4G LTE Network Extender 2 Quick Start Guide

SLS-BU10B EP68-00554A Revision 1

Verizon Wireless 4G LTE Network Extender

Thank you for purchasing a Network Extender to provide enhanced coverage for your Verizon Wireless mobile devices. Use this guide to help you set up your Network Extender, learn how to connect to it, and verify that you are under Network Extender coverage.

Get to know your device

Power/Status

indicator

Display button

Display

In the box

4G LTE Network Extender Power adaptor

12V DC

power port

Indoor GPS

extension cable

GPS antenna

Ethernet cable

LAN port

Reset button For advanced use only.

To factory reset, press the Reset but ton for 10 seconds . Please see the User Guide for more information.

Quick Start Guide and Product Safety and Warranty Information

Setting Up Your Network Extender

1. Review these 4G LTE Network Extender Requirements

• Internet Access: High speed wired broadband with minimum download speed of 10 Mbps and upload speed of 5 Mbps, 20 Mbps down and 10 Mbps up or higher is recommended.

NOTE: Home satellite broadband access is not supported.

• A Router/Modem: The Network Extender must be connected to an available LAN port on a router or modem with always-on internet access.

• GPS signal: The Network Extender requires a continuous GPS signal from the provided GPS antenna.

2. Position Your Network Extender

Consider these factors when choosing a location for your Network Extender:

• For best results, place your Network Extender near a window where a strong GPS signal can be acquired. You can use the enclosed extension cable, if needed, to position the antenna near a window. See the Troubleshooting section of this guide for instructions.

NOTE: A GPS signal is necessary for the Network Extender to work properly and to provide your location if you dial

911 in an emergency.

• Place your Network Extender at least 10 feet away from products that generate electromagnetic radiation (e.g., a microwave oven).

• Your Network Extender needs to be plugged into a wall outlet.

• The 4G LTE Network Extender can be placed on a flat surface, such as a table or shelf, or mounted to the wall or ceiling.

NOTE: Optional wall mount and ceiling mount brackets sold separately on verizonwireless.com.

3. Connect Your 4G LTE Network Extender a. Plug one end of the provided Ethernet cable into an available LAN port on your router and the other

end to the LAN port on your Network Extender.

b. Plug the power supply connector into the 12V DC power port located at the rear of the Network

Extender.

c. Insert one end of the power cord into the power supply and then plug the other end into an available

outlet.

Router

Power

Adaptor

Ethernet

Cable

4G LTE

Network Extender

4. The Network Extender will turn on automatically. When it does, startup and self-configuration will begin. This will typically take 30 - 60 minutes depending on GPS signal conditions. During that time, the Power/Status indicator will blink blue.

NOTE: If an error message appears on the LCD display, or if Startup takes longer than an hour, please refer to the Startup Troubleshooting table in this guide.

After successful startup, the indicator will return to solid blue and the display will show “In Service”.

Press the display button to see additional information about your Network Extender.

GPS indicator

Call indicator

Estimated startup times

In service

Verizon 4G LTE

Device display

GPS Stat us Average Sta rtup Time

Strong 5 to 15 minutes

Fair 15 minutes to 1 hour

Weak 2+ hours , see Troubleshootin g sectio n

Making Calls Using Your 4G LTE Network Extender

Once the Network Extender is in service, your phone must be within 50 feet, horizontally, of the unit.

To verify your Verizon Wireless phone is connected to the Network Extender:

1. Make sure your phone has Advanced Calling or HD Voice activated.

2. Dial #48 from your mobile phone and listen for the following conﬁrmation: “You are under 4G LTE Network Extender coverage …”

3. Some phones may show a home icon.

NOTE: The range of the Network Extender is dependent on the strength of the existing Verizon Wireless network coverage. The use of this unit is recommended for areas where 1 bar or less is observed on your phone.

Startup Sequence with Troubleshooting Tips

Startup Sequence Troubleshooting

Starting Up… (Step 2 of 14)

Starting Up… (Step 4 of 14)

Starting Up…

Acquiring IP address

(Step 6 of 14)

No Ethern et Detected

(Step 7 of 14)

Check Connections

Connecting to the

Verizon Network (Step 8a- g of 14)

Device Not Activated

(Step 9 of 14)

Call Verizon Support

Search ing for GP S

Please Wait…

(Step 10 of 14)

If your Net work Extender doesn’t turn

on (if you do n’t see th e Power/Status

light or th e Device Display is blank), restart the Netwo rk Exten der. If troub le continues, se e the User Guide fo r more

information or call Customer Service.*

If the Net work Exte nder is n’t able to

acquire an IP add ress, please check your router or LAN settings o r contac t your network administrator to explore

why an IP Ad dress is n ot assig ned.

Ensure Ethernet cable is not defective

and is co nnected at both ends.

If unabl e to conne ct to the Verizon

Network, go to the Ad min Website to

see if the server connect ivity status

is reacha ble or not. If not reachable , please check th e LAN/firewall setting or contact your network administrator

before calling Customer Servic e.*

Your Network E xtender was not ab le to activate. P lease c all Custo mer Ser vice .*

If you see th e GPS Fail ure message, go

to the GPS Troub lesho oting section of

this guide.

Startup Sequence Troubleshooting

Setting up Devic e

Please Wait…

(Step 11a- d of 14)

Setting up Devic e

Please Wait…

(Step 11e of 14)

Setup Failure

(Step 11e of 14)

See Use r Guide

In Service

Verizon 4G LTE

Push Button for Mo re

If your Net work Extender does not

procee d beyond steps 11a- d, then

restart the Netwo rk Exten der. If troub le

continues, call Customer Service.*

Software download in progress. Please

do not unp lug your N etwork E xtende r.

Restar t the Network Exte nder. If trouble

continues, call Customer Service.*

* Verizon Customer Service: 800-922-0204

NOTE: For more information on all display messages during startup, please refer to the Troubleshooting section of the User Guide.