Samsung service1 Datasheet

4. Troubleshooting

4-1. Troubleshooting

4-1-1. Previous Check

Check the various cable connections rst.1.

Check to see if there is a burnt or damaged cable. -

Check to see if there is a disconnected or loose cable connection. -

Check to see if the cables are connected according to the connection diagram. -

Check the power input to the Main Board.2.

4. Troubleshooting

Power Board

Main Board

How to distinguish if the problem is caused by 3. Main Board or T CON

No Video -

If the problem is No Video but BLU is on and Indication LED is blinking repeatedly and faster than nomal booting,

replace the T-CON board.

Distorted Picture -

Check the inner patterns.

For All mode•

X12 FOX_FT1 FRC Post Picture Problem

OK OK NG Main Board or Signal Source

NG OK NG Main Board

NG NG NG Main Board or LVDS cable or T CON or Panel

Power Cable

LVDS Cable

Speaker

Only for HDMI mode (additional check)•

HDMI Picture Problem

OK NG There is no problems after HDMI IC check HDMI source or HDMI jack.

NG NG There is no problems before HDMI IC check X10+ pattern or LVDS cable or T CON

4-1

4-2

4. Troubleshooting

How to check inner pattern? 

Enter the service mode 1. ⇢ Choose ‘SVC’ ⇢ Check the ‘internal pattern.’

Enter ‘Service Mode.’2.

If you do not have Factory remote control -

Power OFF MENU 1 8 2 Power On

If you have Factory remote control -

INFO Factory

Choose ‘SVC 3. ⇢ Test pattern’.

Option

Control

Debug

SVC

ADC/WB

Advanced

Check inner patterns.4.

Test Pattern Mstar Test Pattern

4-1-2. Simple ow chart of malfunction

4-3

4. Troubleshooting

Does the TV turn on?

No

Check the Power Cord.

Yes

Is any sound of

TV when RF signal

connected?

No

Yes

Can you see anything

on the screen?

No

Yes

If necessary replace the

Yes

Check the LVDS

Cable connected.

T-CON Board.

Can you see

OSD menu running

on the screen?

No

Check LVDS cable

connected to Main Board.

If necessary, replace the

Main Board.

No

Change the Main Board.

Yes

Can you see Digital

Channel broadcast ?

No

Replace the Main Board.

A5V appear at

the pin 4 of CN201?

Yes

B13V appear at

the pin 11, 12, 13 of

CN201?

Yes

Please, contact Tech

support.

No

No

Check 28p Cable.

If necessary, replace the

SMPS Board.

Change the Main Board.

4-4

4. Troubleshooting

4-2. How to Check Fault Symptom

4-2-1. NO Power

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

The LEDs on The front panel do not work when connecting The power cord.•

Symptom

Major

checkpoints

The SMPS relay does not work when connecting The power cord.•

The units appears to be dead.•

The IP relay or the LEDs on the front panel does not work when connecting the power cord if the cables are improperly

connected or the Main Board or SMPS is not functioning. In this case, check the following:

Check the internal cable connection status inside the unit.•

Check the fuses of each part.•

Check the output voltage of SMPS.•

Replace the Main Board.•

Diagnostics

Power indicator LED is on?

Yes

Check the backlight on, when 20 PIN

cable unconnected ?

Yes

Check ‘Stand-By 5V’ ?

BD207 : A5.3V

Yes

Check ‘Power input of Main Ass’y’ ?

BD206 / BD201 : B12VS -

BD214 / 209 : B13V -

BD208 / BD213 : B5V -

Yes

Check ‘Power IC output of Main Ass’y’ ?

IC202 : A3.3V -

L202 : B1.15V / L201 : B5V -

L203 : B3.3V / BD211 : B1.5V -

Yes

No

No

No

No

No

Check the power cord connection.

Change 20p cable.

Change Main Power Ass’y.

Change the Main Ass’y.

Check Input power of ‘T CON Board’ ?

F1(T CON) : B13V -

Yes

Check Power of ‘T CON Board’.

BD1(T CON) : Panel_12V -

B1.1V(T CON-TP) : FT1_1.1V_PW -

No

No

Reconnect or Change.

the LVDS cable.

Change the T CON Board.

Yes

4-5

4. Troubleshooting

Diagnostics

Please, Contact tech support.

Caution Make sure to disconnect the power before working on the IP Board.

4-6

4. Troubleshooting

Location of Parts 

Main Board_Front

B

A

C

D

Detail

BD214 : B13V
BD209 : B13V

BD211 : B1.5V

A

C

BD206 : B12V
BD201 : B12V

BD213 : B5.3V
BD208 : B5.3V

L202 : B1.15V

BD207 : A5.3V

L201 : B5V

B

D

L203 : B3.3V

4-2-2. No Video (HDMI 1, 2, 3, 4 - Digital Signal)

4-7

4. Troubleshooting

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

Symptom Audio is normal but no picture is displayed on the screen.•

Check the HDMI source.•

Major

checkpoints

Check the HDMI switch.•

This may happen when the LVDS cable connecting the Main Board and the Panel is •
disconnected.

Diagnostics

Power indicator LED is off.

Lamp(Backlight) on, no video ?

Yes

Check the HDMI source and check the

connection of HDMI cable ?

Yes

Check the signal at Input of Main Board ?

1

HDMI1 Clk -

Pin #10, #12 of CN602_H2

DATA •
Pin #7, #9, #4, #6, #1, #3 of

CN602_H2

HDMI2 Clk -

Pin #10, #12 of CN603_H3

DATA •
Pin #7, #9, #4, #6, #1, #3 of

CN603_H3

HDMI3 Clk -

Pin #10, #12 of CN604_H4

DATA •
Pin #7, #9, #4, #6, #1, #3 of

CN604_H4

HDMI4 Clk -

Pin #10, #12 of CN601_H1

DATA •
Pin #7, #9, #4, #6, #1, #3 of

CN601_H1

No

No

No

Check a set in the ‘Stand-by mode’.

Input the HDMI signal properly.

Check CN601~4.

Check HDMI cable.

Change the Main Ass’y.

or

Check IC1001(X12).

Change the Main Ass’y.

Yes

Check the LVDS clk signal at output of

2

Replace the T CON / LCD panel?

Caution Make sure to disconnect the power before working on the IP Board.

Main Board. (TX)

TX2_CLK : ODD_TXCLK_DN/DP -

TX4_CLK : EVEN_TXCLK_DN/DP -

Yes

Check the LVDS cable?

No

No

Please, Contact tech support.

Check IC1001(X12).

Change the Main Ass’y.

4-8

4. Troubleshooting

Location of Parts 

Main Board_Front

A

B

Detail

CN604_H4 : HDMI3

CN603_H3 : HDMI2

A

CN602_H2 : HDMI1

CN601_H1 : HDMI4

B

4-9

4. Troubleshooting

Waveforms 

1 HDMI input (RX_Data, RX_Clk) 2 LVDS output

4-10

4. Troubleshooting

4-2-3. No Video (Tuner_CVBS)

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

Symptom Audio is normal but no picture is displayed on the screen.•

Check the Tuner CVBS source.•

Major

checkpoints

Check the Tuner.•

This may happen when the LVDS cable connecting the Main Board and the Panel is •
disconnected.

Diagnostics

Power indicator LED is off.

Lamp(Backlight) on, no video ?

Yes

Check the RF source and check the

connection of RF cable.

Yes

Check the Power of Tuner ?

1

2

2

Pin #4 of Tuner : B3.3V_Tuner -

Pin #1 of Tuner : B1.8V_Tuner -

Yes

Check the CVBS data out of IC1001 ?

C807 : Tuner CVBS

Yes

Check the LVDS clk signal at output of

Main board. (TX)

TX2_CLK : ODD_TXCLK_DN/DP -

TX4_CLK : EVEN_TXCLK_DN/DP -

Yes

No

No

No

No

No

Check a set in the ‘Stand-by mode’.

Input the RF source properly.

Change the Main Ass’y.

Check IC1001(X12).

Change the Main Ass’y.

Check IC1001(X12).

Change the Main Ass’y.

Check the LVDS cable?

Replace the T CON / LCD panel?

Caution Make sure to disconnect the power before working on the IP Board.

No

Please, Contact tech support.

4-11

4. Troubleshooting

Location of Parts 

Main Board_Front

B

C

A

Detail

A

Pin #4 : B3.3V

Pin #1 : B1.8V

B

C807

C

4-12

4. Troubleshooting

Waveforms 

1 CVBS OUT (Grey Bar) 2 LVDS output

4-2-4. No Vido (Tuner DTV)

4-13

4. Troubleshooting

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

Symptom Audio is normal but no picture is displayed on the screen.•

Check the DTV source.•

Major

checkpoints

Check the Tuner.•

This may happen when the LVDS cable connecting the Main Board and the Panel is •
disconnected.

Diagnostics

Power indicator LED is off.

Lamp(Backlight) on, no video ?

Yes

Check the RF source and check the

connection of RF cable.

Yes

1

2

2

Check the ‘signal strength’ in Self

Diagnosis menu Strength is enough ?

Yes

Check the Power of Tuner ?

Pin #4 of Tuner : B3.3V_Tuner -

Pin #1 of Tuner : B1.8V_Tuner -

Yes

Check the LVDS clk signal at output of

Main board. (TX)

TX2_CLK : ODD_TXCLK_DN/DP -

TX4_CLK : EVEN_TXCLK_DN/DP -

Yes

No

No

No

No

No

Check a set in the ‘Stand-by mode’.

Input the RF source properly.

Check the D-TV source.

Change the Main Ass’y.

Check IC1001(X12)

Change the Main Ass’y.

Check the LVDS cable?

Replace the T CON / LCD panel?

Caution Make sure to disconnect the power before working on the IP Board.

No

Please, Contact tech support.

4-14

4. Troubleshooting

Location of Parts 

Main Board_Front

B

A

Detail

A

Pin #4 : B3.3V

Pin #1 : B1.8V

B

4-15

4. Troubleshooting

Waveforms 

1 CVBS OUT (Grey Bar) 2 CH_CLK, CH_VALID

2 CH_CLK, CH_VALID

4-16

4. Troubleshooting

4-2-5. No Video (Video AV)

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

Symptom Audio is normal but no picture is displayed on the screen.•

Major

checkpoints

Diagnostics

Caution Make sure to disconnect the power before working on the IP Board.

Check the Video CVBS source.•

This may happen when the LVDS cable connecting the Main Board and the Panel is •
disconnected.

Power indicator LED is off.

Lamp(Backlight) on, no video ?

Yes

Check the video source and check the

connection of video cable?

Yes

Check the LVDS clk signal at output of

2

Replace the T CON / LCD panel?

Main board. (TX)

TX2_CLK : ODD_TXCLK_DN/DP -

TX4_CLK : EVEN_TXCLK_DN/DP -

Yes

Check the LVDS cable?

No

No

No

No

Check a set in the ‘Stand-by mode’.

Input the video source properly.

Check IC1001(X12)

Change the Main Ass’y.

Please, Contact tech support.

4-17

4. Troubleshooting

Location of Parts 

Main Board_Front

A

B

Detail

A

R816 : COMP2_Y_CVBS

B

4-18

4. Troubleshooting

Waveforms 

1 CVBS OUT (Grey Bar) 2 LVDS output

4-2-6. No Video (COMPONENT)

4-19

4. Troubleshooting

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

Symptom Audio is normal but no picture is displayed on the screen.•

Major

checkpoints

Diagnostics

Check the Component source•

This may happen when the LVDS cable connecting the Main Board and the Panel is •

disconnected.

Power indicator LED is off.

Lamp(Backlight) on, no video ?

Yes

Check the component source and check

the connection of component cables ?

Y, Pb, Pr

Yes

Does the component data appear at ?

1

2

COMP2_Y_CVBS : R816 -

Pb : R817 -

Pr : R815 -

Yes

Check the LVDS clk signal at output of

Main Board. (TX)

TX2_CLK : ODD_TXCLK_DN/DP -

TX4_CLK : EVEN_TXCLK_DN/DP -

No

No

No

No

Check a set in the ‘Stand-by mode’.

Input the component source properly.

Check CN502.

Change the Main Ass’y.

Check IC1001(X12).

Change the Main Ass’y.

Yes

Check the LVDS cable?

Replace the T CON / LCD panel?

Caution Make sure to disconnect the power before working on the IP Board.

No

Please, Contact tech support.

4-20

4. Troubleshooting

Location of Parts 

Main Board_Front

A

B

Detail

R817 : COMP2_PB
R816 : COMP2_Y_CVBS

A

R815 : COMP2_PR

B

4-21

4. Troubleshooting

Waveforms 

1 Compnent_Y (Gray scale) / Pb / Pr (Color bar) 1 Compnent_Y (Gray scale) / Pb / Pr (Color bar)

2 LVDS output

4-22

4. Troubleshooting

4-2-7. No Sound (1.Speaker 2.Monitor_out 3.Optical)

Note

Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

Symptom Video is normal but there is no sound.•

Major

checkpoints

Diagnostics

When the speaker connectors are disconnected or damaged.•

When the sound processing part of the Main Board is not functioning.•

Speaker defect.•

Check the source and check the

connection of sound cable ?

COMP

Yes

Check the signal at input of Main Board?

AV, COMP L/R : RA503

Yes

Check the DATA between the Audio IC’s ?

Pin #15 of IC301 : B clk -

1

2

Pin #20 of IC301 : LR clk -

Pin #23, #24 of IC301 : I2C_SDA/ -

SCL

Yes

1. Check the Speaker sound data at ?

CN302 -

2. Check the Monitor out sound data at ?

CN303_IBR -

3. Does the SODIF OUT sound data

appear at ?

OP301 -

No

No

No

No

Input the sound source properly.

Check CN502.

Change the Main Ass’y.

Check IC301.

Change the Main Ass’y.

Change the Main Ass’y.

Yes

Replace speaker ?

Caution Make sure to disconnect the power before working on the IP Board.

No

Please, Contact Tech support.

4-23

4. Troubleshooting

Location of Parts 

Main Board_Front

C

A

Detail

RA503 : COMP_L/R

A

D

B

Pin #20 : LR clk

B

Pin #23, #24 :

I2C_SDA/SCL

Pin #15 : B clk

OP301 : Optical

CN303_IBR
Monitor out_Sound

C

D

4-24

4. Troubleshooting

Location of Parts 

Main Board_Front

E

Detail

E

CN302 : SPK

4-25

4. Troubleshooting

Waveforms 

1 MCLK / LRCLK / PCM_I2C_DATA 1 MCLK / LRCLK / PCM_I2C_DATA

2 Speaker / Monitor OUT , SPDIF OUT 2 Speaker / Monitor OUT , SPDIF OUT

4-26

4. Troubleshooting

4-3. Factory Mode Adjustments

4-3-1. Detail Factory Option

NOTE

If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".

Model Name UE40F65**** UE46F65**** UE55F65****

SDC

BN95-00903A

CY-GF400CSLV1H/V

HANSOE HANSOE SEM

BN44-00622B BN44-00623B BN44-00625A

L42X1Q_DHS L46X1Q_DHS L55X1Q_DSM

Depending on Region, Chassis Ass’y is different.

PANEL

SMPS

Vendor

Code

Spec.

Vendor

Code

Spec.

Chassis Ass'y

MAIN ASSY

PBA Ass'y

Depending on Region, PBA Ass’y code is different.

Byte Item

0 Factory Reset

1 Type

2 Local set

3 SW Model

4 BOM Model

- - -

40A1AF6V

EU EU EU

- - -

- - -

TC

SDC
AUO

BN95-00904A
BN07-01276A

CY-GF460CSLV1H/V

GF460CSA-B1

46A1AF6V
46R1AF6V

SI_ADI

SDC

BN95-00905A

CY-GF550CSLV1H/V

55A1AF6V

5 Tuner

6 Ch table

T2C

TCS2

FOX_T2C

SI_TCS2

NONE NONE NONE

4-3-2. Entering Factory Mode

4-27

4. Troubleshooting

To enter ‘Service Mode’ Press the remote -control keys in this sequence :

If you do not have Factory remote control•

Power OFF INFO MENU MUTE Power On

If you have Factory remote control•

INFO Factory

Buttons operations within Service Mode -

Menu Full Menu Display / Move to Parent Menu

Direction Keys ▲/▼ Item Selection by Moving the Cursor

Direction Keys ◄/► Data Increase / Decrease for the Selected Item

Source Cycles through the active input source that are connected to the unit

HOW to enter the Advanced menu (Picture)

1 Cursor move to ‘Advanced’. → 2 Push the ‘0’ button 4 times. → 3 You can see the ‘Picture’ menu.

If you don’t have Factory remote control, can’t control some menus. (Expert, Advanced menu)•

Option

Control

Debug

SVC

ADC/WB

Advanced

T-MST12DEUC-xxxx

T-MST12DEUS-xxxx

BT Version : xxxx

E-Manual : xxxx

Camera Version : xxxx

Blaster-version : ----

EDID SUCCESS

CALIB : AV/COMP/PC/HDMI/

Option : xxxx,UE,6500,NONE

USB RS232C : OFF

SDAL-X12-MAIN-xxxx-xxxx

RFS : "X12 0102" KER/201x-xx-xx

KERNEL : 8.0837, D / Onboot :xxxx.x

Backend IC[x], Data Ver : xxxx

TCON Version : xxxx

DTP-DTVTD-xxxx

Model : UE46F6500

Wired MAC SUCCESS

Wireless MAC SUCCESS

DRM : Crt O, Nf O, Wv O, Hc O, Dc O, Mx O, MI O

Factory Data Ver : 153

EERC Version : 81

DTP-BP-HAL-3216

DTP-AP-CNC-3197

DTP-AP-MM-3190-01

DTP-AP-WP-3194

DTP-BP-MW-3186

DTP-BP-APP-3186

POP-FLA-13-TEMP

Date of purchase : mm/dd/yyyy

4-28

4. Troubleshooting

4-3-3. Factory Data

Option 

Factory Menu Name Data Range

Factory Reset

Type

-

40A1AF6V / 46A1AF6V /
55A1AF6V

Local Set

SW Model

BOM Model

TUNER

Ch Table

EU

UF6500

6500

SI_ADI / FOX_T2C / SI_TCS2

NONE

MRT Option

Front Color

LVDS FORMAT JEIDA

Language_Arabic US

Region USA

PnP Language ENG_US

WIFI REGION S

OTN Support ON

OTA Support OFF

TTX OFF

China HD OFF

NT Conversion OFF

Num of DTV 1

Num of AV 1

Num of COMP 1

Num of HDMI 4

Num of SCART 0

Num of USB Port 3

Num of HeadPhone 0

Num of RVU 1

Num of Display 2

Num of IPTV 0

Num of RUI 0

Num of PVR RECORD 0

TOOLS Support 40

LNA Support OFF

24Px4 Support OFF

Factory Menu Name Data Range

4-29

4. Troubleshooting

BD Wise Support ON

Data Service Support OFF

PVR Support OFF

CI Support OFF

LEDMotionPlus Support ON

Natural Mode Support ON

Relax Mode Support OFF

HDMI/DVI SEL 4

Select LCD/PDP LCD

Wall Mount OFF

HV Flip HV Flip / H Filp / OFF

Light Effect OFF

e-Pop Default 1

CAMERA Support OFF

NETWORK Support 3

EcoSensor Support ON

3D Support ON

BT Support ON

BT ADDRESS

Engineer Option

Auto Power MEMORY

Type Of PANEL KEY None

5 Way Function Key R BACK

Contents Bar OFF

Cable Modulation QAM

Standby led on/off OFF

Recognition Support

IF AGC 0

D AGC 0

PH BW 0

FQ BW 0

PH RATE 0

PD EN 0

PEQ Inx 0

WF Scale

WF Type 0

Nu of Network Stream 1

4-30

4. Troubleshooting

Factory Menu Name Data Range

DP V Size 0

Backend Device FOX-FT1

BT_AUDIO_ON_OFF OFF

Cong_AV_PATH

ECO Standby OFF

Fast Logo Delay 0

Num of PANEL KEY 6

Control 

Factory Menu Name Data Range

EDID

EDID ON/OFF OFF

EDID WRITE ALL …

EDID WRITE HDMI …

EDID Ver …

EDID Port

Sub Option

RS-232 Jack UART Debug/UART

Watchdog OFF

Checksum 0x0000

Fast Boot in Production OFF

USB Serial OFF

Eeprom Reset

ECO IC TYPE NONE

Info Link Server Type development

Info Link Country None

TTX Group -

Visual Test -

MediaPlayDB -

OPTION_SWU

OTN Server Type operating

OTN Test Server OFF

SWU Reset

SWU Duration OFF

SWU Fail Test OFF

OPTION_NUM

Num of ATV 1

Factory Menu Name Data Range

4-31

4. Troubleshooting

Num of SVIDEO 0

Num of PC 0

Num of DVI 0

Num of OPTICAL Link 1

Num of MEDIA 1

Num of Tuner 1

Num of ISP 1

RF Remocon Support OFF

CDD mode -

DPMS Support OFF

Num of IPTV CIP 0

Num of CI 0

Num of DECODER 0

T-CON Device

BOARD CONTROL OFF

HP LINE LineOut

RM

Server Type Operating

RTS Mode OFF

PSA

FKP Download1 0

FKP Download2 0

LMK threshold 3

Low threshold 10

High threshold 15

CSB ON

CLB ON

PDP Option

Pixel Shift Test OFF

Logic SW 0

Panel Temperature 0

LOGIC Waveform Day 0

Logic CheckSum 0

MRT 0

SAPC Timer

APC Speed

Hotel Option

4-32

4. Troubleshooting

Factory Menu Name Data Range

Hospitality Mode OFF

Power On …

Menu OSD …

Operation …

Music Mode …

External Source …

Eco Solution …

Cloning …

Shop Option

Shop Mode OFF

Exhibition Mode OFF

3D Cube OFF

Asia Option

Unbalance OFF

AF Level adjust 3

TX Power Level 0

Mono Last Memory OFF

H Shaking OFF

SOUND

Carrier_Mute OFF

High Devi OFF

Speaker Delay Normal 0x6Eh

SPDIF PCM Gain -9dB

FM M Prescale 0x30h

FM Prescale 0x00h

AM Prescale 0x32h

NICAM Prescale 0x48h

BTSC Mono Prescale 0x19h

BTSC stereo Prescale 0x2Fh

BTSC SAP Prescale 0x2Bh

A2Ident High THID 31

A2Ident Low THID 0

Pilot Level High Thld 0x28h

Pilot Level Low Thld 0x10h

Carrier2 Amp High THID 4

Carrier2 Amp Low THID 3

Carrier2 SNR High THR 16

Factory Menu Name Data Range

4-33

4. Troubleshooting

Carrier2 SNR Low THR 80

Sig Error On 35

Sig Error Off 41

Amp Model TAS5745

Amp Volume 0xcbh

Amp Scale 0x35h

Amp Check Sum 0x000821B2

Woofer Type 0

Woofer Scale 0

Woofer Check Sum 0x8ah

Woofer Local EQ Checksum 0

Speaker EQ ON

PEQ Test Ready

Local Speaker EQ 0

Local EQ Checksum 0

Speaker cut-off Ferq 4

Audio-IP Test

SRS Tuning Parm 0

TruBass-CheckSum 0

Mic Scale 0

Subwoofer Support 0

India Sound OFF

AudioDock BT delay 50

Wall Filter Type 0

Wiselink Delay Menu 90

Debug 

Factory Menu Name Data Range

Spread Spectrum

LVDS Spread ON

DDR Spread 1.0% Spectrum

Period 30K

Amplitude 1

HD SSC ON/Off ON

HD SSC Value 1

LVDS SSC ON/Off ON

LVDS SSC Value 0

4-34

4. Troubleshooting

Factory Menu Name Data Range

DDR SSC ON/Off ON

DDR SSC Value 1

FRC LVDS SSC ON/OFF ON

FRC LVDS SSC MRR 10

FRC LVDS SSC MFR 1

FRC LVDS SSC Period 1

FRC LVDS SSC Modulation 1

FRC DDR SSC ON/OFF ON

FRC DDR SSC MRR 15

FRC DDR SSC MFR 1

FRC DDR SSC Period 1

FRC DDR SSC Modulation 1

DDR Margin

A CTRL_OFFSET_0_3 0x0

A CTRL_OFFSET_D 0x0

B CTRL_OFFSET_0_3 0x0

B CTRL_OFFSET_D 0x0

ND ADJ Support

MICOM POWER OFF

RF Mute Time

CI+1.3

OFF

OFF

6ms

OFF

FRC

FRC FDISPLAY ON/OFF 0

3D FDISPLAY ON/OFF OFF

PC Mode ON/OFF OFF

Tuner Margin

MPEG Margin

H.264 Margin

10

1000

8

CAM Wait Time

TS Clock deldy

TCON_TEMP READ

0

0

TEMP LAST

DCC VERSION

DCC CHK SEL

DCC CHECK LOCAL

DCC CHECK TOTAL

MulitACC Checksum

60

0x0

0

0x0

0x0

0

Factory Menu Name Data Range

4-35

4. Troubleshooting

IIC Bus stop

Tuner Status

DVB

SNR

BER

Signal Strength

Bandwidth

Frequency

LNA Status

FFT

Modulation

Code Rate

GI

Hier Modulation

Frequency offset

Timing offset

AGC

OFF

UCB

PLL Type

DEMOD Type

TPS Lock

RS Lock

SSI

SQI

Firmware Version

ISDB-T

FFT Size_1

Guard Interval_1

Freq. Offset_1

SNR_1

IF AGC_1

TMCC Lock_1

TS Packer_1

Master Lock_1

A_Modulation_1

A_Code Rate_1

A_Timer InterLeave_1

4-36

4. Troubleshooting

Factory Menu Name Data Range

A_Segments Num_1

A_BER_1

B_Modulation_1

B_Code Rate_1

B_Timer InterLeave_1

B_Segments Num_1

B_BER_1

C_Modulation_1

C_Code Rate_1

C_Timer InterLeave_1

C_Segments Num_1

C_BER_1

SVC 

Factory Menu Name Data Range

Test Pattern

Pattern Sel OFF

Logic Pattern Sel …

Logic Level Sel …

FRC Pre Test Pattern 0

FRC Post Test Pattern 0

FRC3D Fdisplay OFF

FRC3D PC Mode OFF

SOC TCON Test Pattern 0

SOC TCON Pattern Level 255

SOC TCON FRC Pattern 0

HDMI WB Pattern OFF

HDMI Pattern Sel 0

Parma Pre Test Pattern 0

Parma Post Test Pattern 0

Panel Display Time

0Hr

SVC Info

Delete S/N

0

0

Upgrade

T-CON Usb Download Failute

T-CON CheckSum Error

Logic Usb D/L …

Factory Menu Name Data Range

4-37

4. Troubleshooting

SUBMICOM UPGRADE Failute

BT UPGRADE

BT FREEPAIRING ON

Function Upgrade Failute

FRC3D FW Upgrade

Camera Upgrade

Mic Upgrade

CPLD USB Download

JP MICOM UPGRADE Failute

DP MICOM UPGRADE Failute

Jump Upgrade Failute

Smart Hub Reset

0

ER Count

WD Count 0

AR Count 0

WIFI ER Count 0

BT ER Count 0

HDMI Err Cnt 0

Camera ER Count 0

LOG(View Log)

Select Log Type NVRAM

Log View 0

Delete Log

Debug Log Down

Emergency Log Copy

Self Diagnosis

Loop Back

LAN Test

AV Audio Test

DVIN Audio Test

CVBS Test

COMP Test

USB HUB Test

HDMI Test

SCART Audio Test

SCART CVBS Test

SCART RGB Test

4-38

4. Troubleshooting

Factory Menu Name Data Range

CPU

DDR

FLASH

EEPROM

Sound AMP

HDMI Switch IC

USB HUB IC

WIFI

LVDS

T-CON/FRC

PCB Test

MOIP

App Self Test

Device self Test

Voltage

EcoSensor

BT

EXT Sound Inspection

Woofer Sound Inspection NONE

ATV CH Inspection

DTV CH Inspection

Satellite CH Inspection

IPERF

Stopped

OPTION HDMI

Expert

DVB CI

CAL Data Backup

CAL Data Restore

…

…

ADC/WB 

Factory Menu Name Data Range

ADC

AV Calibration Success

Comp Calibraion Success

PC Calibration Success

HDMI Calibration Success

ADC Result

Factory Menu Name Data Range

4-39

4. Troubleshooting

1st_Y_GH 258

1st_Y_GL 128

1st_Cb_BH …

1st_Cb_BL …

1st_Cr_RH …

1st_Cr_RL …

2nd_R_L 132

2nd_G_L 132

2nd_B_L 132

2nd_R_H 70

2nd_G_H 70

2nd_B_H 70

White Balance

R-Offset 128

G-Offset 128

B-Offset 128

R-Gain 128

G-Gain 128

B-Gain 128

WB_W2_R_Offset 128

WB_W2_B_Offset 128

WB_W2_R_Gain 164

WB_W2_B_Gain 63

WB_N_R_Offset 128

WB_N_B_Offset 128

WB_N_R_Gain 151

WB_N_B_Gain 108

MGA

MGA On/Off OFF

R1_Gain …

B1_Gain …

G1_Gain …

R2_Gain …

B2_Gain …

G2_Gain …

R3_Gain …

B3_Gain …

4-40

4. Troubleshooting

Factory Menu Name Data Range

G3_Gain …

R4_Gain …

B4_Gain …

G4_Gain …

R5_Gain …

B5_Gain …

G5_Gain …

R6_Gain …

B6_Gain …

G6_Gain …

R7_Gain …

B7_Gain …

G7_Gain …

R8_Gain …

B8_Gain …

G8_Gain …

R9_Gain …

B9_Gain …

G9_Gain …

R10_Gain …

B10_Gain …

G10_Gain …

4-4. White Balance

4-41

4. Troubleshooting

4-4-1. Calibration

Into the Factory Mode.1.

Select 2. ADC/WB menu.

Select 3. ADC menu.

Option

Control

Debug

SVC

ADC/WB

Advanced

AV Calibration

Comp Calibration

HDMI Calibration

4-4-2. Service Adjustment

You must perform Calibration in the Lattice Pattern before adjusting the White Balance.

Color Calibration 

Adjust Specication•

Source Setting Mode Pattern Use Equipment

HDMI 1280 x 720@60 Hz Pattern #24 (Chess Pattern) CA210 & Master MSPG925 Generator

(Chess Pattern)

Use other equipment only after comparing the result with that of the Master equipment. -

Input mode Calibration Pattern

CVBS IN (Model_#1) Perform in NTSC B&W Pattern #24 Lattice

Component IN (Model_#6) Perform in 720p B&W Pattern #24 Lattice

HDMI IN Perform in 720p B&W Pattern #24 Lattice

4-42

4. Troubleshooting

Method of Color Calibration (AV)

Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port.1.

Press the Source key to switch to “AV1” mode.2.

Enter Service mode.3.

Select the “ADC” menu.4.

Select the “AV Calibration” menu.5.

In “AV Calibration Off” status, press the “► ” key to perform Calibration.6.

When Calibration is complete, it returns to the high-level menu.7.

You can see the change of the “AV Calibration” status from Failure to Success. 8.

Method of Color Calibration (Component)

Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port.1.

Press the Source key to switch to “Component1” mode.2.

Enter Service mode.3.

Select the “ADC” menu.4.

Select the “Comp Calibration” menu.5.

In “Comp Calibration Off” status, press the “ ►” key to perform Calibration.6.

When Calibration is complete, it returns to the high-level menu.7.

You can see the change of the “Comp Calibration” status from Failure to Success.8.

Method of Color Calibration (HDMI)

Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port.1.

Press the Source key to switch to “HDMI1” mode.2.

Enter Service mode.3.

Select the “ADC” menu.4.

Select the “HDMI Calibration” menu.5.

In “HDMI Calibration Off” status, press the “►” key to perform Calibration.6.

When Calibration is complete, it returns to the high-level menu.7.

You can see the change of the “HDMI Calibration” status from Failure to Success.8.

4-4-3. Adjustment

Into the Factory Mode.9.

Select 10. ADC/WB menu.

Select 11. White Balance menu.

Option

Control

Debug

SVC

ADC/WB

Advanced

White Balance

(Low Light)

Sub Brightness

R offset

G offset

B offset

(Hight Light)

Sub Contrast

R gain

G gain

B gain

4-5. RS-232C

4-43

4. Troubleshooting

RS232C Control•

Port : COM#(Serial) -

Bit rate : 115200 -

Data Bit : 8 bit -

Parity : None -

Stop Bits : 1 -

Flow Control : None -

Description of RS232C•

Pin# Name Full Name Pin# Name Full Name Pin# Name Full Name

CD Carrier Detect

1

RxD Received Data

2

TxD Transmitted Data

3

DTR Data Terminal Ready

4

GND Signal Ground

5

DSR Data Set Ready

6

RTS Request To Send

7

CTS Clear To Send

8

RI Ring Indicator

9

4-44

4. Troubleshooting

4-6. AV Control Tabe

Control Item Cmd1 Cmd2 Cmd3 Value

General

Input

Power Power 0x00 0x00 0x00 0x00

Off 0x01

On 0x02

Volume Direct 0x01 0x00 0x00 (0~100)

Up 0x01 0x00

Down 0x02 0x00

Mute 0x02 0x00 0x00 0x00

Ch. Direct 0x04 -

Continuous Up

0x03 0x00

Down 0x02 0x00

0x01 0x00

Control Item Cmd1 Cmd2 Cmd3 Value

Source List TV

AV AV1 0x01 0x00

S-Video S-Video1 0x02 0x00

TV 0x0a 0x00 0x00 0x00

AV2 0x01

AV3 0x02

S-Video2 0x01

PICTURE

Component Component1 0x03 0x00

PC PC1 0x04 0x00

HDMI HDMI1 0x05 0x00

DVI DVI1 0x06 0x00

Control Item Cmd1 Cmd2 Cmd3 Value

Mode Dynamic(Entertain)

Standard 0x01

S-Video3 0x02

Component2 0x01

Component3 0x02

PC2 0x01

PC3 0x02

HDMI2 0x01

HDMI3 0x02

HDMI4 0x03

DVI2 0x01

DVI3 0x02

0x0b 0x00 0x00 0x00

Movie 0x02

Natural 0x03

Control Item Cmd1 Cmd2 Cmd3 Value

4-45

4. Troubleshooting

PICTURE

Mode CAL-NIGHT

CAL-DAY 0x05

BD Wise 0x06

Relax

BackLight
(CellLight)

Contrast 0~100 0x02 0x00 (0~100)

Brightness 0~100 0x03 0x00 (0~100)

Sharpness 0~100 0x04 0x00 (0~100)

Color 0~10 0x05 0x00 (0~100)

Tint G/R 0x06 0x00 (0~100)

Advanced
Settings

Black Tone

Dynamic Contrast Off 0x01 0x00

0~20 0x01 0x00 (0~20)

Off 0x07 0x00 0x00

Dark 0x01

Darker 0x02

Darkest 0x03

0x04

0x07

New function of 12"

(only PDP TV)

Low 0x01

Medium 0x02

HIgh 0x03

Shadow Detail -2 ~ 2 0x02 (-2~2)

Gamma -3 ~ 3 0x03 (-3~3)

RGB Only Mode Off 0x05 0x00

Red 0x01

Green 0x02

Blue 0x03

Color Space Auto 0x06 0x00

Native 0x01

Custom 0x02

White Balance R-Offset(LCD) 0x07 (0~50)

White Balance G-Offset(LCD) 0x08 (0~50)

White Balance B-Offset(LCD) 0x09 (0~50)

White Balance R-Gain(LCD) 0x0a (0~50)

White Balance G-Gain(LCD) 0x0b (0~50)

White Balance B-Gain(LCD) 0x0c (0~50)

White Balance Reset(LCD) 0x0d 0x00

Flesh Tone -15 ~ 15 0x0e (-15~15)

Edge Enhancement Off 0x0f 0x00

4-46

4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

PICTURE

Picture
Option

On 0x01

xvYCC Off 0x10 0x00

On 0x01

Motion Lighting Off 0x11 0x00

On 0x01

LED Motion Plus Off 0x0a 0x07 0x00

Color Tone

Digital Noise Filter

On(Normal)

Cinema

Ticker

Cool 0x0a 0x00

Standard

Warm1

Warm2

Off 0x02

Low

Medium

0x01

0x02

0x03

0x00

0x01

0x02

0x03

0x00

0x01

0x02

Change Normal →

Standard mode

MPEG Noise Filter

HDMI Black Level

Film Mode

Auto Motion Plus

High

Auto

Auto
Visualization

Off 0x03

Low

Medium

High

Auto

Normal 0x04

Low

Off 0x05

Auto1

Auto2

Cinema
Smooth

Off 0x06

Clear

0x03

0x04

0x05

0x00

0x01

0x02

0x03

0x04

0x00

0x01

0x00

0x01

0x02

0x03

0x00

0x01

New function of 12"

(only PDP TV)

Standard

Smooth

Custom

0x02

0x03

0x04

Control Item Cmd1 Cmd2 Cmd3 Value

4-47

4. Troubleshooting

PICTURE

Screen
Adjustment

Reset
Picture

3D 3D Mode

Picture Size

Reset Picture

Demo

16:9 0x0b 0x0a 0x01

Zoom1

Zoom2

Wide Fit

4:3

Screen Fit

Smart View I

Smart View II

Auto Wide

Wide Zoom

Zoom

0x0b 0x0b 0x00

Off 0x0b 0x0c 0x00

2D

⇢

3D

Side By Side

0x05

0x00

0x01

0x02

0x03

0x04

0x05

0x06

0x07

0x08

0x09

0x0a

0x00

0x00

0x01

0x02

New function of 12"

(only DVB TV)

Sound

3D ⇢ 2D

3D View Point

Depth

3D Auto View

Control Item Cmd1 Cmd2 Cmd3 Value

Sound Mode Standard

Music 0x01

Movie 0x02

Top Bottom

Line By Line

Vertical Line

Checker BD

Frame
Sequence

Off 0x01

On

0x02

0x03

Off 0x05

Message
Notice

On

0x0c 0x00 0x00 0x00

0x03

0x04

0x05

0x06

0x07

0x00

0x01

(-5~5)

(1~10)

0x00

0x01

0x02

Clear Voice 0x03

Amplify 0x04

4-48

4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

Sound

Equalizer Balance

100hz 0x01 (0~20)

300hz 0x02 (0~20)

1khz 0x03 (0~20)

3khz 0x04 (0~20)

10khz 0x05 (0~20)

Reset 0x06 0x00

SRS
TruSurround
HD (echo)

Virtual
Surrond
(echo)

SRS
TruDialog
(echo)

Dialog Clarify
(X9)

Preferred
Language

Off

On

Off

On

English

Spanish 0x01

0x01 0x00 (0~20)

0x02 0x00 0x00

0x01

0x03 0x00 0x00

0x01

0x04 0x00 0x00

French 0x02

Korean 0x03

Japanese 0x04

Multi-Track
Sound

Auto Volume Off 0x06 0x00 0x00

Speaker
Select

Sound Select Main 0x08 0x00 0x00

Sound Reset Sound Reset 0x09 0x00 0x00

3D Audio Off 0x0a 0x00 0x00

Mono

Stereo 0x01

SAP 0x02

ON 0x01

Night 0x02

TV Speaker

External Speaker 0x01

Sub 0x01

Low 0x01

Medium

0x05 0x00 0x00

0x07 0x00 0x00

0x02

New function of 12"

High 0x03

Control Item Cmd1 Cmd2 Cmd3 Value

4-49

4. Troubleshooting

KEY

OSD

Get
Status

Key Generation

Show/Hide
Control

Power (On/Off) 0xf0 0x00 0x00 0x00

Volume(0~100) 0xf0 0x01 0x00 0x00

Mute (On/Off) 0xf0 0x02 0x00 0x00

Channel Number 0xf0 0x03 0x00 0x00

Source (TV/AV/…/HDMI/…) 0xf0 0x04 0x00 0x00

Picture Size 0xf0 0x05 0x00 0x00

3D (On/Off) 0xf0 0x06 0x00 0x00

Picture Mode 0xf0 0x07 0x00 0x00

Sound Mode 0xf0 0x08 0x00 0x00

Show

Hide 0x01

0x0d 0x00 0x00

0x0e 0x00 0x00 0x00

refer to

table

Key value Value

Up 96 (0x60)

Down 97 (0x61)

Left 101 (0x65)

New function of 12"

Right 98 (0x62)

Menu 26 (0x1A)

Internet 147 (0x93)

Enter(OK) 104 (0x68)

EXIT 45 (0x2D)

4-50

4. Troubleshooting

4-7. Software Upgrade

Software Upgrade can be performed by downloading the. latest rmware from samsung.com to a USB memory device.

Current Version - The software already installed in the TV.•

Software is represented as ‘Year/Month/Day_Version’.

4-7-1. How to Check the Software Version

Use the Main Menu 

Click the "MENU" key in remote controller.1.

Select "Support" menu.2.

Locate the menu cursor "Software Upgrade" menu.3.

Click the "INFO" key.4.

Check the Main SW and Micom version. -

Use the Factory Mode 

Option

Control

Debug

SVC

ADC/WB

Advanced

T-MST12DEUC-xxxx

T-MST12DEUS-xxxx

BT Version : xxxx

E-Manual : xxxx

Camera Version : xxxx

Blaster-version : ----

EDID SUCCESS

CALIB : AV/COMP/PC/HDMI/

Option : xxxx,UE,6400,NONE

USB RS232C : OFF

SDAL-X12-MAIN-xxxx-xxxx

RFS : "X12 0071" KER/201x-xx-xx

KERNEL : 8.0837, D / Onboot :xxxx.x

Backend IC[x], Data Ver : xxxx

TCON Version : xxxx

DTP-DTVTD-xxxx

4-7-2. How to Upgade Software

4-51

4. Troubleshooting

Insert a USB drive containing the rmware upgrade downloaded from samsung.com into the TV.1.

NOTE

Please be careful not to disconnect the power or remove the USB drive while upgrades are being applied.

The TV will turn off and turn on automatically after completing the rmware upgrade.2.

Please check the rmware version after the upgrades are complete.3.

the new version will have a higher number than the older version. -

NOTE

When software is upgraded, video and audio settings you have made will return to their default (factory) •
settings.

We recommend you write down your settings before beginning rmware update.•

After update is completed, restore your previous settings.4.

Main Software Upgrade 

Store the sw program named "T-MST12DEUC" in USB memory stick.

Click the "MENU" key in Remote Controller.

Select "Support - Software Update - Update Now" menu.

Click the "ENTER" key.

Wait for upgrade complete.•

Check the Software Version.•

4-52

4. Troubleshooting

Sub Software Upgrade 

USB Download

After Main Software upgrade, Enter the Factory menu by below method.1.

Factory Remocon -

Click the Remocon button continuedly. (Info key+ Factory key)•

Info Factory

Nomal Remocon -

Turn off the TV. 2 Click the Remocon button continuedly.

1•

Info Menu Mute Power

Select the “SVC”.2.

Option

Control

SVC

Expert

ADC/WB

Advanced

Select the “SUBMICOM UPGARADE”.3.

Test pattern DCC CHK SEL 0

Panel Display Time 1Hr DCC CHECK LOCAL 0x0

Tuner Status DCC CHECK TOTAL

T-CON Usb Download Failure Fuction Upgrade off

T-CON CheckSum Error Smart Hub Reset off

Tuner Margin 10 WIFI ER COUNT 0

TS Clock delay 0 BT ER COUNT 0

SUBMICOM UPGRADE off Debug Log Down

BT ADDRESS 0000 MulitACC Checksum Errow

BT UPGRADE SVC Info

BT FREEPAIRING ON TS Clock delay TC 0

SVC Reset TS Clock delay S 0

TCON_TEMP READ 0.00

TEMP LAST 60.00

DCC VERSION 0x0

CAL Data Backup ....

CAL Data Restore ....

Click the “→” remocon key.4.

SUBMICOM UPGRADE Wait

Wait for upgrade complete. -

Check the Software version. -

4-8. The Dimension

4-53

4. Troubleshooting

Cover Rear & Cover Middle Vent Size

40 inch

Front / Side View Dimension

4-54

4. Troubleshooting

Cover Rear & Cover Middle Vent Size

46 inch

Front / Side View Dimension

Cover Rear & Cover Middle Vent Size

4-55

4. Troubleshooting

55 inch

Front / Side View Dimension