North America : service.samsungportal.com
Latin America : latin.samsungportal.com
CIS : cis.samsungportal.com
Europe : europe.samsungportal.com
China : china.samsungportal.com
Asia : asia.samsungportal.com
Mideast & Africa : mea.samsungportal.com
ⓒ
Samsung Electronics Co.,Ltd. November. 2010
Printed in Korea.
VERSION NO. : 1.00 CODE : 5737-00000E
chapter 1Precautions
CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA
1.1 Safety Warning ……………………………………………………1-1
1.2 Caution for safety …………………………………………………1-2
1.2.1 Toxic material …………………………………………………1-2
1.2.2 Electric Shock and Fire Safety Precautions ………………1-2
4.1.4 Useful menu item for service ………………………………4-15
4.1.5 Periodic Defective Image ……………………………………4-17
Contents
4.1.6
4.1.7 Updating Firmware …………………………………………4-20
4.1.8 Tech Mode ……………………………………………………4-23
4.2 Troubleshooting……………………………………………………4-28
4.2.1 Procedure of Checking the Symptoms ……………………4-28
4.2.2 Error Message and Troubleshooting ………………………4-31
4.2.3 Image Quality problem ………………………………………4-49
4.2.4 Other errors …………………………………………………4-61
4.2.5 Network problems ……………………………………………4-63
Using the Easy Printer Manager program and smart panel
chapter 5System Diagram
5.1 Block Diagram ……………………………………………………5-1
5.2 Connection Diagram………………………………………………5-3
…4-18
chapter 6Reference Information
attached Parts Catalog (Exploded Views & Parts List)
6.1 Tool for Troubleshooting …………………………………………6-1
6.2 Acronyms and Abbreviations ……………………………………6-2
6.3 A4 ISO 19752 Standard Pattern …………………………………6-8
6.4 Selecting a location ………………………………………………6-9
1. Precautions
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1. Precautions
In order to prevent accidents and to prevent damage to the equipment please read the precautions listed
below carefully before servicing the printer and follow them closely.
1.1 Safety Warning
(1) Only to be serviced by appropriately quali ed service engineers.
High voltages and lasers inside this product are dangerous. This printer should only be serviced by a
suitably trained and quali ed service engineer.
(2) Use only Samsung replacement parts
There are no user serviceable parts inside the printer. Do not make any unauthorized changes or
additions to the printer, these could cause the printer to malfunction and create electric shock or re hazards.
(3) Laser Safety Statement
The printer is certi ed in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter
J for Class I(1) laser products, and elsewhere is certi ed as a Class I laser product conforming to the
requirements of IEC 60825-1:1993 + A1:1997 + A2:2001. Class I laser products are not considered to
be hazardous. The laser system and printer are designed so there is never any human access to laser
radiation above a Class I level during normal operation, user maintenance or prescribed service condition.
• Wavelength: 800 nm
• Beam divergence
- Paraller: 12 degrees
- Perpendicular: 35 degrees
• Maximum power or energy output: 15 mW
WARNING
Never operate or service the printer with the protective cover removed from Laser/Scanner assembly. The
fl ected beam, although invisible, can damage your eyes. When using this product, these basic safety
re
precautions should always be followed to reduce risk of fi re, electric shock, and injury to persons:
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1. Precautions
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1.2 Caution for safety
1.2.1 Toxic material
This product contains toxic materials that could cause illness if ingested.
(1) If the LCD control panel is damaged it is possible for the liquid inside to leak. This liquid is toxic. Contact
with the skin should be avoided, wash any splashes from eyes or skin immediately and contact your
doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately.
(2) Please keep Drum cartridge and Toner Cartridge away from children. The toner powder contained in the
Drum cartridge and Toner Cartridge may be harmful and if swallowed you should contact a doctor.
1.2.2 Electric Shock and Fire Safety Precautions
Failure to follow the following instructions could cause electric shock or potentially cause a re.
(1) Use only the correct voltage, failure to do so could damage the printer and potentially cause a re or
electric shock.
(2) Use only the power cable supplied with the printer. Use of an incorrectly speci ed cable could cause the
cable to overheat and potentially cause a re.
(3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could
lead to a re.
(4) Do not allow water or other liquids to spill into the printer, this can cause electric shock. Do not allow
paper clips, pins or other foreign objects to fall into the printer these could cause a short circuit leading to
an electric shock or re hazard.
(5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock.
When servicing the printer remove the power plug from the wall socket.
(6) Use caution when inserting or removing the power connector. The power connector must be inserted
completely otherwise a poor contact could cause overheating possibly leading to a re. When removing
the power connector grip it rmly and pull.
(7) Take care of the power cable. Do not allow it to become twisted, bent sharply round corners or other
wise damaged. Do not place objects on top of the power cable. If the power cable is damaged it could
overheat and cause a re or exposed cables could cause an electric shock. Replace a damaged power
cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on
the power cable, weakening the cover or exposing cables causing re and shock risks.
(8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should
be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the
machine.
(9) Use caution during thunder or lightening storms. Samsung recommend that this machine be disconnected
from the power source when such weather conditions are expected. Do not touch the machine or the
power cord if it is still connected to the wall socket in these weather conditions.
(10) Avoid damp or dusty areas, install the printer in a clean well ventilated location. Do not position the
machine near a humidi er. Damp and dust build up inside the machine can lead to overheating and
cause a re.
(11) Do not position the printer in direct sunlight. This will cause the temperature inside the printer to rise
possibly leading to the printer failing to work properly and in extreme conditions could lead to a re.
(12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it
could make contact with a high voltage conductor inside the machine and cause an electric shock.
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1. Precautions
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1.2.3 Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to damage the
printer
(1) Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could
cause the printer to tip or fall.
(2) The printer contains many rollers, gears and fans. Take great care to ensure that you do not catch your
ngers, hair or clothing in any of these rotating devices.
(3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the printer
which if spilled could get into the machine and cause damage or a shock or re hazard.
(4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a
humidi er or heater. Damage could be caused to the printer in such areas.
(5) Do not place candles, burning cigarettes, etc on the printer, These could cause a re.
1.2.4 Assembly / Disassembly Precautions
Replace parts carefully, always use Samsung parts. Take care to note the exact location of parts and also
cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Please carry out the following procedures before dismantling the printer or replacing any parts.
(1) Check the contents of the machine memory and make a note of any user settings. These will be erased if
the mainboard or network card is replaced.
(2) Ensure that power is disconnected before servicing or replacing any electrical parts.
(3) Disconnect printer interface cables and power cables.
(4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or
temperature rating are correct.
(5) When removing or re- tting any parts do not use excessive force, especially when tting screws into
plastic.
(6) Take care not to drop any small parts into the machine.
(7) Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to uorescent or incandescent
room lighting. Exposure for as little as 5 mins can damage the surface? photoconductive properties
and will result in print quality degradation. Take extra care when servicing the printer. Remove the
OPC Drum and store it in a black bag or other lightproof container. Take care when working with the
covers(especially the top cover) open as light is admitted to the OPC area and can damage the OPC
Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be compromised.
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1. Precautions
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1.2.5 Disregarding this warning may cause bodily injury
(1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser to
cool down before disassembly.
(2) Do not put nger or hair into the rotating parts.
When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor,
fan, etc.). If do, you can get harm.
(3) When you move the printer.
This printer weighs approx. 16 kg (35.27 lbs) including toner cartridge and cassette. Use safe lifting and
handling techniques. Use the lifting handles located on each side of the machine. Back injury could be
caused if you do not lift carefully.
(4) Ensure the printer is installed safely.
The printer weighs approx. 16 kg (35.27 lbs), ensure the printer is installed on a level surface, capable of
supporting its weight. Failure to do so could cause the printer to tip or fall possibly causing personal injury
or damaging the printer.
(5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer
is stable.
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1. Precautions
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1.3 ESD Precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly
called “Electrostatically Sensitive (ES) Devices” or ESDs. Examples of typical ESDs are: integrated circuits,
some eld effect transistors, and semiconductor “chip” components.
The techniques outlined below should be followed to help reduce the incidence of component damage
caused by static electricity.
Caution >>Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain
off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a
commercially available wrist strap device, which should be removed for your personal safety reasons prior
to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface,
such as aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity
of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an “anti-static” solder removal device. Some solder removal devices not classi ed as “anti-static”
can generate electrical charges suf cient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges suf cient to
damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a
comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch
the protective material to the chassis or circuit assembly into which the device will be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed,
until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as
the brushing together of clothing fabric and lifting one’s foot from a carpeted oor, can generate static
electricity suf cient to damage an ESD.
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2. Product specifi cations and descriptions
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2. Product specifi cations and descriptions
2.1 Specifi cations
2.1.1 Product Overview
1. Speed
• SCX-483x series : 31 ppm in A4 / 33 ppm in Letter
• SCX-5x3x series : 35 ppm in A4 / 37 ppm in Letter
• Product Specifi cations are subject to change without notice. See below for product specifi cations.
2.1.3.1 General Print Engine
ItemSCX-483x seriesSCX-5x3x series
Engine SpeedSimplexUp to 31 ppm in A4 (33 ppm in Letter)Up to 35 ppm in A4 (37 ppm in Letter)
DuplexUp to 15 ipm in A4 (16 ipm in Letter)Up to 17 ipm in A4 (18 ipm in Letter)
Warmup timeFrom Sleep15 sec15 sec
FPOTFrom ReadyAs fast as 8 secAs fast as 8 sec
From SleepAs fast as 15.5 secAs fast as 15.5 sec
Resolution-Up to 1,200 x 1,200 dpi effective outputUp to 1,200 x 1,200 dpi effective output
Server(32/64bits)/Vista(32/64bits)/2008
Server(32/64bits)
Mac OS 8.6~9.2, 10.1~10.5
V arious Linux OS including Red Hat 8~9,
Fedora Core 1~4, Mandrake 9.2~10.1,
and SuSE 8.2~9.2
NetWare 5.x, 6.x (TCP/IP Only)
Unix HP-UX
Citrix Presentation Server
Windows Terminal Services
Windows 2000/XP(32/64bits)/
Vista(32/64bits)/2003
Server(32/64bits)/2008 Server(32/64bits)/
7(32/64bit)/2008 Server R2(64bits)
Windows 2000/XP(32/64bits)/2003
Server(32/64bits)/Vista(32/64bits)/2008
Server(32/64bits)
Mac OS 8.6~9.2, 10.1~10.5
V arious Linux OS including Red Hat 8~9,
Fedora Core 1~4, Mandrake 9.2~10.1,
and SuSE 8.2~9.2
NetWare 5.x, 6.x (TCP/IP Only)
Unix HP-UX
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2. Product specifi cations and descriptions
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ItemSCX-483x seriesSCX-5x3x series
Wireless
Network
ApplicationSmart PanelSmartPanel for Macintosh/LINUXSmartPanel for Macintosh/LINUX
Interface
IEEE 1284 ParallelOptionalOptional
USBHi-Speed USB 2.0Hi-Speed USB 2.0
Wired Network- 483xFD/HD :Ethernet 10/100 Base TX
Wireless NetworkN/AOnly SCX-573xFW : 802.11n
User Interface
LCD- 483xFD/HD : 2-Line
ProtocolN/AOnly SCX-573xFW : 802.1 1n
Printer SettingPSU for Macintosh/LINUXPSU for Macintosh/LINUX
Network
Management
IP SettingSetIPSetIP
OthersEasy Printer Manager (Windows Only),
SyncThru Web Admin Service 5.0SyncThru Web Admin Service 5.0
Easy Printer Manager (Windows Only),
SmarThru Offi ce , DPU, PC fax
(Internal)
- 483xFR : Ethernet 10/100/1000 Base
TX (Internal)
- 483xFR : 4-Line
SmarThru Offi ce , DPU, PC fax
Ethernet 10/100/1000 Base TX (Internal)
- 563x series : 4- Line
- 573x series : 4.3 inch Touch Screen
2.1.3.6 Paper Handling
ItemSCX-483x seriesSCX-5x3x series
Standard Capacity250-sheet Cassette Tray, 50-sheet Multi
Purpose Tray @80g/㎡
Max. Capacity820 sheets @ 80g/㎡820 sheets @ 80g/㎡
PrintingMax. Size216 x 356 mm (8.5" x 14")216 x 356 mm (8.5" x 14")
Min. Size76 x 127 mm (3.0" x 5.0")76 x 127 mm (3.0" x 5.0")
SupportingBuilt-inBuilt-in
Media sizesA4, Letter, Ofi cio, Folio, LegalA4, Letter, Ofi cio, Folio, Legal
Media typesPlain Paper, Thin, Thick, Recycled, Bond Plain Paper, Thin, Thick, Recycled, Bond
Media weight16~32lb (60 to 120g/㎡)16~32lb (60 to 120g/㎡)
Document Thickness
Non-Printable
Area
RADF/ADF
Type- 483xFD/HD : ADF
Envelop10mm(0.4") from edge(Top, Bottom, Left,
Right)
Other Media4mm(0.16") from edge(Top, Bottom, Left,
Right)
- 483xFR : RADF
10mm(0.4") from edge(Top, Bottom, Left,
Right)
4mm(0.16") from edge(Top, Bottom, Left,
Right)
RADF
Capacity50 sheets @ 20lb50 sheets @ 20lb
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2. Product specifi cations and descriptions
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ItemSCX-483x seriesSCX-5x3x series
Document
Size
Paper Weight- ADF : 16~28lb
Width- ADF : 142~216mm
- RADF : 145~216mm
Length- ADF : 148~356mm
- RADF : 145~356mm
- RADF : 12.5~28lb
2.1.3.7 Consumables
ItemSCX-483x seriesSCX-5x3x series
TonerBlack- Standard: Average Cartridge Yield 2K
standard pages.
- High Yield: A verage cartridge Yield 5K
standard pages.
Declared cartridge yield in accordance
with ISO/IEC 19752.
145~216mm
145~356mm
12.5~ 28 lb
- Standard: Average Cartridge Yield 2K
standard pages.
- High Yield: A verage cartridge Yield 5K
standard pages.
- Extra High Yield: Average cartridge
Yield 10K standard pages.
Declared cartridge yield in accordance
with ISO/IEC 19752.
KeyElectronic key(CRUM) OnlyElectronic key(CRUM) Only
Life detectToner gauge sensor by dot countT oner gauge sensor by dot count
This chapter describes the functions and operating principal of the main component.
2.2.1 Front View
X
XZ
XY
XX
XW
`
_
Y
Z
[
\
]
^
X[
X\
X]
X^
X_
X`
NOTE
• This illustration may differ from your machine depending on its model.
• Some features and optional goods may not be available depending on model or country.
1 Document feeder cover11Multi-purpose tray
2 Document feeder width guide12Output tray
3 Document feeder input tray13Control panel
4Document feeder output tray14Multi-purpose tray paper extension
5Front cover15Paper width guides on a multi-purpose tray
6Control board cover16Output support
7Handle17Scanner lid
8Paper level indicator18Scanner glass
9Tray2 (optional)19USB port
10Tray120Handset
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2.2.2 Rear View
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X
Y
Z
[
\
]
2. Product specifi cations and descriptions
XX
XW
`
^_
NOTE
• This illustration may differ from your machine depending on its model.
• Some features and optional goods may not be available depending on model or country.
1 EDI port7Duplex Unit
2 Network port8Rear cover
3 USB port9Tray back cover
4IEEE 1284 parallel connector (optional)10Telephone line socket
5Power-switch11Extension telephone socket (EXT)
6Power receptacle
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2.2.3 Paper Path
[1] Simplex[2] Duplex[3] MP
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2. Product specifi cations and descriptions
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2. Product specifi cations and descriptions
1
2
3
4
7
6
8
5
11
10
9
12
14
132
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2.2.4 System layout
This model is consisted of the Engine parts and F/W. The engine parts is consisted of the mechanical
parts comprising Frame, Feeding, Developing, Driving, Transferring, Fusing, Cassette and H/W comprising
the main control board, power board, operation panel, PC Interface.
1 LSU8Duplex
2 Cartridge9Fuser
3 Regi roller10Exit roller1
4MP11Exit roller2
5Feed roller12Scanner (Platen)
6Pick up roller13DADF/ADF
7Cassette14OPE
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2. Product specifi cations and descriptions
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2.2.4.1 Feeding Part
It is consists of a basic cassette, an MP tray for supplying different types of media (envelope, label, special
paper) and parts related to paper transferring.
1) Tray
The basic tray is located on front side of the machine and allows feeding of common paper. Paper size is set
using the Size Guides in each tray. Adjust the Paper length/width guides to match the paper size.
3
1
LGL
A4
LTR
2
1 Paper length guide
2
Support guide
3
Paper width guide
2) Pick up / Retard Roller
When pickup takes place, the pickup roller rotates to separate and transport the paper.
The pickup roller rotates when the pickup clutch is activated. The retard roller serve to make sure
that a single sheet of paper is moved to the paper path, and the paper is moved as far as the registration
roller by the work of the feed roller. The following is a diagram of the pickup section:
Pickup Roller
Pickup Roller
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SCX-483x/5x3x series
Feed Roller
Feed Roller
Retard Roller
Retard Roller
2-16
Regi. Roller
Regi. Roller
Samsung Electronics
2. Product specifi cations and descriptions
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3) Registration roller
It has a paper arranging function, paper transferring function, paper detecting function, jam removing
function, and so on.
4) MP tray
The multi-purpose tray can hold special sizes and types of print material, such as postcards, note cards, and
envelopes. It is useful for single page printing on letterhead or colored paper. It uses 3 rollers feeding method
to feed 50 sheets of general papers.
5) Duplex unit
It has paper transferring function, paper guide function, jam removing function.
It is designed for basic attachment, and the duplex feeding takes a side feeding method. Usable
papers are A4, letter, and legal size paper. For removing a jam occurred in a front part, it is designed to open
a cassette and a guide.It is designed to open a rear cover to remove a jam in a rear part. If a face up tray is
open, the duplex option cannot be used.
6) SCF (Second Cassette Feeder)
It is the same method with the main cassette, and the capacity is 520 sheets.
It has a separate driving mechanism. It is designed for a common use with a main cassette.
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2.2.4.2 Imaging unit
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1) Printing process overview
2. Product specifi cations and descriptions
LSU
LSU
Toner Cartridge
Toner Cartridge
OPCDrum
OPC Drum
Transfer Roller
Transfer Roller
This mono printing system includes the LSU with a laser beams, a toner cartridge and transfer roller.
This machine uses single toner cartridge and dual laser beams for mono printing. The toner cartridge
consists of Drum unit and Development unit. The Drum unit has an OPC drum, cleaning blade.
The OPC drum is charged with a negative voltage by the scorotron and is exposed by the light from the LSU
(Laser Scanning unit). The light produced by a laser creates a latent image by discharging on the surface
of the OPC drum. The negatively charged toners are attracted to the latent image due to and electric fi led.
The toners(real image) on the OPC drum are moved to the transfer media by the positive bias applied to the
transfer roller.
1. Charging the OPC drum: The scorotron gives the drum negative charges.
2. Laser exposure: Light produced by a laser diode irradiates the charged OPC through the lens and mirrors.
3. Development: This machine uses a dual-component development system . The magnetic roller carries negatively
charged toner to the latent image on the drum surface.
4. Transfer: The transfer rollers opposite the OPC drums transfer toner from the drums to the transfer media (e.g.
paper, OHP fi lm, etc).
5. Cleaning for OPC drum: The cleaning blade removes remaining toners on the drum surface after image transfer
to the paper.
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2. Product specifi cations and descriptions
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2) Toner cartridge
By using the electronic photo process, it creates a visual image. In the toner cartridge, the OPC unit and the
developing unit are in a body. The OPC unit has OPC drum and charging roller, and the toner cartridge unit
has toner, supply roller, developing roller, and blade (Doctor blade)
It is consisted of a halogen lamp, heat roller, pressure roller, thermistor and thermostat. It sticks the toner on
a paper by heat and pressure to complete the printing job.
Thermistor
Thermostat
Heat Roller
Pressure Roller2
Pressure Roller
Halogen Lamp
1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent over- heating.
- Thermostat Type : Non- Contact type THERMOSTAT
- Control Temperature : 170℃ ± 5℃
2) Thermistor
It is a temperatrue detecting sensor.
- Temperature Resistance : 7㏀ (180℃ )
3) Heat roller
The heat roller transfers the heat from the lamp to apply a heat on the paper.
The surface of a heat roller is coated with Tefl on, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with
Tefl on. When a paper passes between a heat roller and a pressure roller, toner adheres to the surface of a
paper permanently.
5) Halogen Lamp
- Voltage 120 V : 115 ± 5 %
220 V : 230 ± 5 %
- Capacity : 850 Watt ± 25 W
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