This User Guide introduces you to Sprint® service and all
the features of your new device. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Using Your Device
⽧ Section 3: Sprint Service Features
⽧ Section 4: Safety and Warranty Information
User
Guide
Note
WARNING
Because of updates in phone software, this
printed guide may not be the most current
version for your phone. Visit
and log on to
the most recent version of the user guide.
Please refer to the Important Safety
Information
about information that will help you safely use
your device. Failure to read and follow the
Important Safety Information in this User
Guide may result in serious bodily injury,
death, or property damage.
My Sprint Wireless to access
section on page 196 to learn
www.sprint.com
The following table outlines your device’s menu
structure. For more information about using your
device’s menus, see “Navigating Through the Menus”
on page 17.
To exit an active menu and return to the previous page:
Once the call has been ended, touch the
corresponding onscreen button to activate a feature:
1: Redial2: Save
3: Done
Touching provides access to your device’s Phone
Functions menu, such as:
䡲 Speed Dial ()
䡲 Contacts ()
䡲 History ()
䡲 Dialer ()
Speed Dial
1: Tap to Add
Contacts
Touch to display the following options:
1: My Info
2: Services
History
Dialer
v
Section 1
Getting Started
1A. Setting Up Service
⽧ Setting Up Your Device (page 2)
⽧ Activating Your Device (page 4)
⽧ Setting Up Your Visual Voicemail (page 6)
⽧ Sprint Account Passwords (page 6)
⽧ Getting Help (page 7)
Setting Up Your Device
1. Install the battery.
䡲 Press down with thumbs as indicated.
䡲 While applying pressure, slide cover away from
the camera lens (as shown below).
21A. Setting Up Service
䡲 Insert the battery into the opening on the back of
the device, making sure the connectors align (1).
Gently press down to secure the battery (2).
䡲 Position the battery cover (3) and firmly slide it in
until you hear a click (4).
2. Press to turn the device on.
䡲 Your device will turn on, search for Sprint service,
and then show the Unlock screen.
䡲 If your device is not yet activated, or if it is locked,
see “Activating Your Device” on page 4 for more
information.
Setting Up Service
1A. Setting Up Service3
3. Make your first call.
Unlock Screen
Talk
555-555-1234
Talk
TALK
䡲 Press and touch and use the onscreen
dial pad to enter a phone number.
41A. Setting Up Service
䡲 Touch . (The phone number appears in
the button.)
Your device’s battery should have enough charge for
Note
you to turn your device on and find a signal, set up
your voicemail, and make a call. You should fully
charge your battery as soon as possible. See
“Charging the Battery” on page 16 for details.
Activating Your Device
䢇 If you purchased your device at a Sprint Store, it should be
activated and ready to use.
䢇 If you received your phone in the mail and it is for a new Sprint
account or a new line of service , it is designed to activate
automatically. To confirm your activation, make a
phone call.
䢇 If you received your phone in the mail and you are activating a
new phone for an existing number on your account, you will
need to go online to activate your new phone.
䡲 From your computer’s Web browser, go to
www.sprint.com/activate and complete the onscreen
instructions to activate your device.
When you have finished, make a phone call to
confirm your activation. If your phone is still not
activated, or you do not have access to the
Internet, contact Sprint Customer Service at
888-211-4727 for assistance.
Do not press while the phone is being
Tip
activated. Pressing cancels the activation
process.
If you are having difficulty with activation, contact
Note
Sprint Customer Service by dialing 1-888-211-4727
from any other phone.
To activate Data Services:
1. Press and hold to turn the phone on.
䡲 If your phone activates automatically, you will see
a brief message and your phone will enter
standby mode. Proceed to step 4.
䡲 If you do not see an activation message, please
proceed to step 2.
䡲 If your device is locked, press and hold to
unlock your device.
2. Press and touch > Settings > General >
Update Data Profile. (There is no charge to use this
service during phone activation.)
1-
3. Follow the onscreen prompts to update your profile
and activate your phone. A message is displayed
when the process is completed.
4. Your phone should return to the previous General
Setting Up Service
page. If this does not occur, press and hold
to power the phone off and repeat steps 2 - 4.
5. To confirm your activation, make a phone call.
When calling Sprint Customer Service, you will be
Tip
asked for information printed under the battery.
Power the phone off and remove the battery prior to
calling customer service.
Unlocking Your Device
䊳 Press and hold to unlock the device and
reveal the device menus.
1A. Setting Up Service5
Setting Up Your Visual Voicemail
All unanswered calls to your phone are automatically
transferred to your voicemail, even if your phone is in
use or turned off. Therefore, Sprint recommends that
you set up your voicemail and personal greeting as
soon as your phone is activated.
1. Press and touch > Voicemail.
2. To uch Personalize Now and follow the system
prompts to:
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
䡲 Choose whether to activate One-Touch Message
Access (a feature that lets you access messages
simply by pressing the onscreen
bypassing the need for you to enter your
passcode).
61A. Setting Up Service
Voicemail button,
Voicemail Passcode
Note
If you are concerned about unauthorized access to
your voicemail account, Sprint recommends that you
enable your voicemail passcode. (Do not activate
One-Touch Message Access.)
For more information about using your voicemail, see
“Visual Voicemail” on page 122.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to
your personal account information, your voicemail
account, and your data services account. To ensure
that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account Username and Password
If you are the account owner, you will create an account
username and password when you sign on to
www.sprint.com. (Click Need to register for access? to get
started.) If you are not the account owner (if someone
else receives the bill for your Sprint service), you can
get a sub-account password at
www.sprint.com.
Voicemail Password
You’ll create your voicemail password (or passcode)
when you set up your voicemail. See “Setting Up Your
Visual Voicemail” on page 6 for more information on
your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an
optional data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords,
sign on to
Service at
www.sprint.com or call Sprint Customer
1-888-211-4727.
Getting Help
Managing Your Account
Online: www.sprint.com
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint
service plan).
䢇 View and pay your bill.
䢇 Enroll in Sprint online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest Sprint phones.
䢇 View available Sprint service plans and options.
䢇 Learn more about data services and other products
like Sprint Picture Mail, games, ringers, screen
savers, and more.
From Your Sprint Phone’s Dialer
1. Press and touch .
2. Use the onscreen dial pad to enter one of the
following phone numbers.
䡲 Touch to check minute usage and
account balance.
䡲 Touch to make a payment.
䡲 Touch to access a summary of your
Sprint service plan or get answers to other
questions.
3. Touch where the phone number now
appears.
Talk
TALK
1A. Setting Up Service7
Setting Up Service
From Any Other Phone
Talk
411
Talk
0
䢇 Sprint Customer Service: 1-888-211-4727.
䢇 Business Customer Service: 1-800-927-2199.
Sprint 411
Sprint 411 gives you access to a variety of services
and information, including residential, business, and
government listings; movie listings or showtimes;
driving directions, restaurant reservations, and major
local event information. You can get up to three pieces
of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you
will be billed for airtime.
1. Press and touch .
2. Use the onscreen dial pad to enter
and touch .
81A. Setting Up Service
Sprint Operator Services
Sprint Operator Services provides assistance when you
place collect calls or when you place calls billed to a
local telephone calling card or third party.
1. Press and touch .
2. Use the onscreen dial pad to enter and touch
For more information or to see the latest in products
and services, visit us online at
.
www.sprint.com.
Section 2
Your Device
2A. Phone Basics
⽧ Your Device (page 10)
⽧ Viewing the Display Screen (page 12)
⽧ Turning Your Device On and Off (page 14)
⽧ Battery and Charger (page 15)
⽧ Navigating Through the Menus (page 17)
⽧ Displaying Your Phone Number (page 23)
⽧ Making and Answering Calls (page 24)
⽧ Entering Text (page 32)
Phone Software Upgrades – Updates to your
Tip
phone’s software may become available from time
to time. Sprint will automatically upload critical
updates to your phone. You can also use the menu
to check for and download updates. Press
Main > Settings > General > Update Software
search for and download available updates.
102A. Phone Basics
to
Your Device
1. Earpiece
2. Signal Strength
Indicator
3. Display Screen
4. Main Functions
Key
5. Back Key6. Phone Functions Key
9. Headset
Jack
10. Accessories/
Power Cable
Jack
11. Volume
Button
>
12. Microphone
8. Speaker
7. Camera Lens
16. Power/Lock Button
15. microSD Slot
14. Speech to
Action Button
13. Camera Button
Key Functions
1. Earpiece lets you hear the caller and automated
prompts.
2. Signal Strength Indicator represents the signal
strength by displaying bars. The more bars
displayed, the better the signal strength.
3. Display Screen displays all of the information
needed to operate your device, such as the call
status, the Contacts list, the date and time, and the
signal and battery strength.
4. Main Functions Key allows you to access your
device’s Main Functions menu, such as Favorites,
Main, Fun, and Web.
5. Back Key returns you to the previous menu. This key
also allows you to return to the previous page in
the Web browser during your data session.
6. Phone Functions Key allows you to access your
device’s Phone Functions menu, such as Speed
Dial, Contacts, History, and Dialer.
7. Camera Lens, as part of the built-in camera, lets you
take pictures and videos.
8. Speaker lets you hear the different ringers and
sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
9. Headset Jack allows you to plug in either a stereo
headset (included) or an optional headset for
convenient, hands-free conversations.
CAUTI ON! Inserting an accessory into the incorrect
jack may damage the device.
10. Accessories/Power Cable Jack allows you to connect
a power cable or a USB cable.
CAUTI ON! Inserting an accessory into the incorrect
jack may damage the device.
11. Volume Button allows you to adjust the ringer
volume or adjust the voice volume during a call.
The volume button can also be used to scroll up or
down to navigate through the different menu
options.
12. Microphone allows other callers to hear you clearly
when you are speaking to them.
13. Camera Button () lets you access the Pictures
menu and take pictures and videos.
2A. Phone Basics11
Phone Basics
14.
Speech to Action Button () activates the Speech
to Action function that lets you dial phone numbers
by speaking a name or a phone number.
15. microSD Slot lets you use the microSD™ card to
expand the memory of your device. (See “2G.
microSD Card” on page 88.)
16. Power/Lock Button () lets you turn the device
on or off, or lock/unlock the device. While in the
main menu, it returns the device to the unlock
screen and cancels your input. When you receive
an incoming call, press
to enter silent mode
and mute the ringer.
Viewing the Display Screen
Your device’s display screen provides information
about your device’s status and options. This list
identifies the symbols you’ll see on your device’s
display screen:
122A. Phone Basics
Status Bar – Service Icons
Signal Strength – Shows your current signal
strength. (More bars = stronger signal.)
No Service – Your phone cannot find a usable
signal.
Roaming – Your phone is “roaming” off the
Nationwide Sprint Network.
Data Service – Sprint mobile broadband data
service (EVDO) is available. When active, the
icon is animated.
Data Service – Sprint 1xRTT data service is
available. When active, the icon is animated.
Data Service Unavailable – Data service is
currently unavailable.
Status Bar – Status Icons
X
Battery Strength – Shows your current battery
charge level. (Icon shown is fully charged.)
Battery Strength – Shows your current battery
charge level. (Icon shown is fully discharged.)
Battery Strength – Shows battery alert, device will
soon shutdown (~20% power remaining.)
Ringers – Ringer volume is set to either Beep-1
or between Levels 1 - 8
Silence All – All incoming sounds are turned off.
Vibrate All – The ringer is set to vibrate all.
Alarm Event – Shows you have an upcoming
alarm event.
Bluetooth Active – Bluetooth technology is active
and enabled.
Bluetooth Connected – Bluetooth device is
connected to a wireless headset.
Status Bar – Status Icons
Bluetooth Issue – A connection issue arose with a
paired Bluetooth device.
Bluetooth Communicating – Bluetooth is actively
transmitting or receiving data
Status Bar – Messaging Icons
Text Message – You have new text messages. (It
also indicates when you have a missed call, a
voicemail message, Calendar event, Alarm,
Email, Picture Mail, or Text Message.)
Phone Basics
2A. Phone Basics13
Turning Your Device On and Off
Turning Your Device On
䊳 Press ,
located at the top
of the device.
Once your device is
on, it may display “No
Service.” When your
device finds a signal
and an available
network, you are
ready to begin
making and receiving
calls.
If your phone is unable to find a signal after 15 minutes
of searching, a Power Save feature is automatically
activated. When a signal is found, your phone
automatically returns to standby mode.
In Power Save mode, your phone searches for a signal
periodically without your intervention. You can also
142A. Phone Basics
initiate a search for Sprint service by pressing any key
(when your phone is turned on).
When a signal is found, your device automatically
returns to the unlock screen. (You can also initiate a
search for Sprint service by pressing any key when
your device is turned on.)
The Power Save feature conserves your battery
Tip
power when you are in an area where there is no
signal.
Turning Your Device Off
䊳 Press and hold for two seconds until you
see the powering down animation on the display
screen.
Your screen remains blank while your device is off
(unless the battery is charging).
Battery and Charger
WARNING
Sprint-approved or Samsung-approved batteries and
accessories can be found at Sprint Stores or through
Samsung; or call 1-866-866-7509 to order. They’re
also available at
Battery Capacity
Your device is equipped with a Lithium Ion (Li-Ion)
battery. It allows you to recharge your battery before it is
fully drained. The battery provides up to 4.6 hours of
continuous digital talk time.
When the battery reaches 20% of its capacity, the
battery icon () blinks. When there are only a few
minutes of talk time left, the device sounds an audible
alert and then turns off.
Use only Sprint-approved or Samsungapproved batteries and chargers with your
device. The failure to use a Sprint-approved or
Samsung-approved battery and charger may
increase the risk that your device will overheat,
catch fire, or explode, resulting in serious
bodily injury, death, or property damage.
www.sprint.com.
Long backlight settings, searching for service, vibrate
Note
mode, browser use, and other variables may reduce
the battery’s talk and standby times.
Watch your device’s battery level indicator and
Tip
charge the battery before it runs out of power.
Installing the Battery
䊳 See “Setting Up Your Device” on page 2.
Removing the Battery
1. Make sure the power is off so that you don’t lose
any stored numbers or messages.
2. Press down on the end of the battery compartment
cover (just below the embossed Samsung logo),
slide the cover off (1), and remove the battery from
the device (2).
WARNING
Do not handle a damaged or leaking Li-Ion
battery as you can be burned.
2A. Phone Basics15
Phone Basics
162A. Phone Basics
Charging the Battery
Charge your battery as soon as possible so you can
begin using your device.
Keeping track of your battery’s charge is important. If
your battery level becomes too low, your phone
automatically turns off, and you will lose any
information you were just working on.
Always use a Sprint-approved or Samsung-approved
desktop charger, travel charger, or vehicle power
adapter to charge your battery.
For a quick check of your battery level, glance at the
battery charge indicator located in the upper-right
corner of your device’s display screen. If the battery
charge is getting too low, the battery icon () blinks
and the device sounds a warning tone.
You can purchase an optional extended battery that
Note
can extend the usage time for the Samsung Instinct
s30™.
®
Using the Charger
+
䊳 Plug the flat end of the charger into the device’s
Accessories/Power Cable Jack and the other end
into an electrical outlet.
Correct
With the Sprint-approved Li-Ion battery, you can
recharge the battery before it becomes completely run
down.
Incorrect
Navigating Through the Menus
There is no longer a need to use a navigation wheel or
dial pad button. The Samsung Instinct
touch-sensitive device which allows you to not only
select an onscreen option with a single touch, but also
scroll through long menu lists by simply sliding up and
down through the display with either a stylus or by
using your fingertip.
Accessing Menus
When the device is locked and is pressed, the
Instinct s30 displays the unlock screen.
䡲 To access the device’s Phone Functions and Main
Functions menus, you must first press and hold
to unlock the device (as described at the
top of the unlock screen).
The Phone Functions menu is the first one displayed.
To access a menu:
1. Press to access the Phone Functions menu.
– or –
Press to access the
®
s30™ is a
Main Functions menu.
Phone Basics
2A. Phone Basics17
Main Functions
Menu
Phone Functions
Menu
Unlock Screen
Power/Lock Button
Menu Tabs
Main Functions
menu tabs
Phone Functions
menu tabs
Scrolling Through Menus
As you navigate through the menu, menu options are
presented onscreen as scrollable lists that allow up or
down navigation.
The One Hand Operation of the menus is set to
Note
Right Handed by default. See “Changing the One
Hand Operation Setting” on page 21 to change to
Left Handed.
To navigate through a scrollable menu:
1. Touch a desired onscreen menu tab (located at
the bottom of the screen).
182A. Phone Basics
2.
Touch and gently press an onscreen option.
3. From the available list of options you can either:
䡲 Touch and gently press an entry to activate it.
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